Get Emergencies -> Self-help Guide for Cupra Formentor SUV First Generation (2020-2024)

Emergencies

●

information call

Assistance call¹⁾



Emergencies

Self-help

assistance call

With the assistance call you can directly re-

quest specialised help in the event of a

breakdown.

emergency call service.

A built-in control unit establishes the con-

nection.

Parallel to the voice call, some vehicle data is

transmitted, e.g. your current location.

Information, assistance and

emergency call service

When a voice service is activated, a connec-

tion is established with a phone line.

Emergency call service¹⁾



If an emergency call is conducted manually

or activated automatically in the event of an

accident with an airbag triggering, informa-

tion relevant to the emergency is broadcast,

e.g. the current location of the vehicle

How it works

Control lamp

The control has a warning lamp Fig. 32

(arrow). It shows the following statuses:

›››

●

Off: the eCall service is not available.

page 361.

›››

Flashes red, approx. 20 seconds after

If the call is public, the person on the other

end of the line uses the language of the

country in which you are located.

switching on the ignition: the eCall service

is off.

●

Lights up red: system failure. The eCall

If the call is private, the person on the other

end of the line will assist you in the language

you have configured in the Infotainment sys-

tem. If the configured language is not availa-

ble, English will be used.

service is available with certain restrictions.

CUPRA suggests going to a specialised work-

shop.

Fig. 32 On the roof console: voice service

controls

●

Lights up green: the eCall service is availa-

ble. The system works correctly.

Depending on the equipment, there is a

control on the roof console.

●

Flashes green: There is an ongoing voice

Diversion to 112 emergency number

connection.

In some situations where the emergency call

service is limited or cannot be carried out, an

emergency call is made to 112.

By pressing the buttons ,  and 

Information call¹⁾

Fig. 32, you can run the following voice

services:



›››

With the information call, a call is made to

SEAT, S.A. customer service.

1)

Only available in certain countries.

42

Self-help

The following conditions may cause the

emergency call service to function in a limi-

ted manner or the call to be diverted to the

112 emergency number:

Some of the items listed are only provided in

certain model versions, or are optional ex-

tras.

Emergency equipment

Vehicle tool kit

WARNING

●

The emergency call is made from an area

When the vehicle tool kit, tyre mobility set

and spare wheel are loose in the interior

they can be violently thrown in case of a

sudden manoeuvre or braking and espe-

cially in accidents, causing serious injury.

with weak or no mobile and GPS signal, as

well as e.g. tunnels, between very tall build-

ings, garages, underground walkways, moun-

tains and valleys.

●

In areas with sufficient mobile telephone

●

Ensure that the vehicle tool kit, the tyre

and GPS coverage, the mobile telephone

network of the telecommunications opera-

tor in question may not be available.

mobility set and the spare wheel or tempo-

rary spare wheel are safely secured in the

luggage compartment.

●

In some countries, the emergency call

Fig. 33 Underneath the floor panel of the

luggage compartment: vehicle tool kit.

service may not be available due to legal rea-

sons. There is no valid license for the use of

the emergency call service.

WARNING

Unsuitable or damaged vehicle tools can

cause injury or accidents.

The vehicle tool kit is located under the floor

panel in the luggage compartment. To ac-

●

The components of the vehicle required

●

Never work with inappropriate or dam-

for the emergency phone call are damaged

or do not get enough power.

cess the vehicle tools page 136 .

›››

aged tools.

The tool kit includes:

●

In some countries, the emergency call

Note

1

Adapter for the anti-theft bolt

service may not be available and depending

on the location of the vehicle, the control

lamp LEDs, and even the operation of the

different types of calls, could have a specific

behaviour.

The jack does not generally require any

maintenance. If required, it should be

greased using universal type grease.

2

Towing eye, removable

3

Wheel spanner

4

Crank handle for jack

5

Jack

Note

6

Hook for extracting the central wheel

Breakdown service and information calls

can incur an additional cost on your tele-

phone bill.

trims

7

Clip for removing the wheel bolt caps

43

Emergencies

WARNING

parking lock button P it fitted with an auto-

matic gear box, to reduce the risk of invol-

untary movement of the vehicle .

Tyre repairs

Using the tyre mobility system can be dan-

gerous, especially when filling the tyre at

the roadside. Please observe the following

rules to minimise the risk of injury:

TMS (Tyre Mobility System)

WARNING

The Tyre Mobility System will reliably seal

punctures caused by the penetration of a

foreign body of up to about 4 mm in diame-

ter. Do not remove foreign objects, e.g.

screws or nails, from the tyre.

●

Stop the vehicle safely as soon as possi-

A tyre filled with sealant does not have the

same performance properties as a conven-

tional tyre.

ble. Park it at a safe distance from sur-

rounding traffic to fill the tyre.

●

Ensure the ground on which you park is

●

Never drive faster than 80 km/h

flat and solid.

(50 mph).

After inserting the sealant residue in the tyre,

you must again check the tyre pressure

about 10 minutes after starting the engine.

●

All passengers and particularly children

●

Avoid heavy acceleration, hard braking

must keep a safe distance from the work

area.

and fast cornering.

●

Drive for only 10 minutes at a maximum

You should only use the tyre mobility set if

the vehicle is parked in a safe place, you are

familiar with the procedure and you have the

necessary tyre mobility set! Otherwise, you

should seek professional assistance.

●

Turn on the hazard warning lights to warn

speed of 80 km/h (50 mph) and then check

the tyre.

other road users.

●

Use the tyre mobility system only if you

are familiar with the necessary procedures.

Otherwise, you should seek professional

assistance.

For the sake of the environment

Dispose of used or expired sealant observ-

ing any legal requirements.

Do not use the tyre sealant in the following

cases:

●

The tyre mobility set is intended for tem-

porary emergency use only until you can

reach the nearest specialised workshop.

●

If the wheel rim has been damaged.

In outside temperatures below -20°C

Note

●

Replace the repaired tyre with the tyre

You can purchase a new bottle of tyre seal-

ant in specialised CUPRA dealers or any

SEAT dealership.

(-4°F).

mobility set as soon as possible.

●

In the event of cuts or perforations in the

tyre greater than 4 mm.

●

The sealant is a health hazard and must

be cleaned immediately if it comes into

contact with the skin.

●

If you have been driving with very low pres-

sure or a completely flat tyre.

Note

●

Always keep the tyre mobility set out of

Take into account the separate instruction

manual of the tyre mobility system’s manu-

facturer.

the reach of small children.

●

If the sealant bottle has passed its use by

date.

●

Always stop the engine, apply the elec-

tronic parking brake and put it in gear if fit-

ted with a manual gearbox, or press the

44

Self-help

●

6

7

Air bleed screw (it can also be integrated

in the inflator tube).

With the bottle upside down, empty all of

Anti-puncture kit contents

the contents into the tyre.

●

Warning provided by tyre pressure moni-

toring system (it can also be integrated in

the inflator tube).

Remove the bottle from the valve.

●

Place the insert back into the tyre valve us-

1

ing the tool Fig. 34

.

›››

8

9

Tube for inflating tyres

12 volt connector

Bottle of sealant

Spare tyre valve

Inflating the tyre

●

Screw the compressor tyre inflator tube

10

11

8

Fig. 34

into the tyre valve.

›››

●

Check that the air bleed screw is closed

1

The valve insert remover

has a gap at the

6

Fig. 34

.

›››

●

lower end for a valve insert. The valve insert

can only be screwed or unscrewed in this

way. This also applies to its replacement part

Start the engine and leave it running.

●

9

Insert the connector Fig. 34

into the

›››

Fig. 34 Standard representation: anti-

puncture kit contents.

vehicle's 12-volt socket page 145 .

›››

11

.

●

Turn the air compressor on with the

5

ON/OFF switch Fig. 34

.

›››

The anti-puncture kit is located underneath

the floor covering in the luggage compart-

ment. It includes the following components

●

Sealing and inflating a tyre

Keep the air compressor running until it

reaches 2.0 to 2.5 bar

Sealing the tyre

(29-36 psi/200-250 kPa). A maximum of 8

minutes.

Fig. 34:

›››

●

Unscrew the tyre valve cap and insert. Use

1

Valve insert remover

1

●

the Fig. 34

tool to remove the insert.

Disconnect the air compressor.

›››

2

A sticker to be adhered to the instrument

Place it on a clean surface.

●

If it does not reach the pressure indicated,

unscrew the tyre inflator tube from the valve.

cluster, within the driver's visual field, to

remind that the maximum advisable

speed “max. 80 km/h” or “max. 50 mph”

●

Shake the tyre sealant bottle vigorously

10

Fig. 34

.

›››

●

Move the vehicle 10m so that the sealant is

distributed throughout the tyre.

3

Screw the inflator tube Fig. 34

the sealant bottle. The bottle's seal will break

automatically.

into

›››

3

Filler tube with cap

●

Screw the compressor tyre inflator into the

valve.

4

Air compressor (depending on the ver-

sion, the model may vary).

●

Remove the lid from the filling tube

●

Repeat the inflation process.

5

ON/OFF switch

3

Fig. 34

and screw the open end of the

›››

If the indicated pressure still cannot be

reached, the tyre is too badly damaged. Stop

tube into the tyre valve.

»

45

Emergencies

and request assistance from an authorised

technician.

overheating! Before switching on the air

compressor again, let it cool for several mi-

nutes.

Changing a wheel

●

Disconnect the air compressor. Unscrew

What to do first

the tyre inflator tube from the tyre valve.

●

Park the vehicle on a horizontal surface

When the tyre pressure is between 2.5 and

and in a safe place as far away from traffic as

possible.

2.0 bars, continue driving without exceeding

80 km/h (50 mph).

Check after 10 minutes of driving

5

Screw the inflator tube Fig. 34

again

›››

●

2

Apply the electronic parking brake.

Attach the sticker Fig. 34

to the in-

›››

6

and check the pressure on the gauge

.

strument cluster, within the driver's visual

field.

●

Switch on the hazard warning lights.

Manual transmission: engage 1st gear.

Automatic transmission: switch on the

1.3 bar (19 psi / 130 kPa) and lower:

●

Check the pressure again after 10 minutes

●

Stop the vehicle! The tyre cannot be

sealed sufficiently with the tyre mobility set.

page 46.

›››

parking lock by pressing button P.

●

If you are towing a trailer, unhitch it from

your vehicle.

WARNING

●

You should obtain professional assistance

.

›››

When inflating the wheel, the air compres-

sor and the inflator tube may become hot.

●

Make sure that the vehicle tool kit

1.4 bar (20 psi / 140 kPa) and higher:

page 43 and the spare wheel page 347

are ready.

›››

●

Protect hands and skin from hot parts.

Do not place the hot flexible inflator tube

●

Set the tyre pressure to the correct value

again.

●

Observe the applicable legislation for each

country (reflective vest, warning triangles,

etc.).

or hot air compressor on flammable mate-

rial.

●

Carefully resume your journey until you

reach the nearest specialised workshop

without exceeding 80 km/h (50 mph).

●

Allow them to cool before storing the de-

●

All occupants should leave the vehicle and

vice.

wait in a safe place (for instance behind the

roadside crash barrier).

●

Have the damaged tyre replaced.

If it is not possible to inflate the tyre to at

least 2.0 bars (29 psi / 200 kPa), the tyre is

too badly damaged. The sealant is not in a

good condition to seal the tyre. Do not con-

tinue driving. Seek specialist assistance.

WARNING

Driving with an unsealed tyre is dangerous

and can cause accidents and serious injury.

●

Always observe the above steps and pro-

tect yourself and other road users.

●

Do not continue driving if the tyre pres-

CAUTION

●

If you change the wheel on a slope, block

sure is 1.3 bar (19 psi / 130 kPa) and lower.

the wheel on the opposite side of the car

with a stone or similar to prevent the vehi-

cle from moving.

Switch off the air compressor after a maxi-

mum of 8 operational minutes to avoid

●

Seek specialist assistance.

46

Self-help

Wheel bolt caps

Anti-theft wheel nuts

Loosening wheel nuts

Fig. 35 Wheel: wheel nuts with caps.

Fig. 36 Anti-theft wheel bolt with cap and

adapter.

Fig. 37 Wheel change: loosen the wheel

nuts.

Removal

Loosening the anti-theft wheel bolt

Use only the wheel wrench belonging to the

car to loosen the wheel nuts.

●

Fit the plastic clip (vehicle tools Fig. 33 )

›››

●

Remove the wheel cover or the cap.

over the cap until it clicks into place

›››

●

Fig. 35.

Loosen the wheel nuts only about one turn

before raising the vehicle with the jack.

1

Insert the special adapter Fig. 36

(ve-

›››

hicle tools page 43 ) onto the anti-theft

wheel bolt and push it on as far as it will go.

Remove the cap with the plastic clip.

›››

If the wheel bolt is very tight, carefully push

on the end of the wheel wrench with your

foot. Hold on to the vehicle for support and

take care not to slip during this operation.

The caps protect the wheel nuts and should

be remounted after changing the tyre.

●

Insert the wheel brace (vehicle tools) onto

the adapter as far as it will go.

The anti-theft wheel locking bolt has a

special cap. This only fits on anti-theft lock-

ing bolts and is not for use with standard

wheel nuts.

●

Remove the wheel bolt page 47 .

›››

Loosening wheel nuts

Note

●

Fit the wheel wrench on as far as it will go

Make a note of the code number of the an-

ti-theft wheel bolt and keep it in a safe

place, but not in your vehicle. If you need a

new adapter, you can obtain it from the

specialised CUPRA service or the SEAT Of-

ficial Service, indicating the code number.

Fig. 37.

›››

●

Hold the wrench at the end and rotate the

bolt approximately one turn anticlock-

wise

»

.

›››

47

Emergencies

Important information about wheel nuts

have been tightened to the prescribed tor-

que, they could come loose while driving.

Factory-fitted rims and wheel nuts are spe-

cially matched during construction. There-

fore, if different rims are fitted, the correct

wheel nuts with the right length and heads

must be used. This ensures that wheels are

fitted securely and that the brake system

functions correctly.

●

Never loosen the screwed joints of wheel

rims with bolted ring trims.

●

If wheel nuts are tightened below the

prescribed torque, the bolts and rims could

come loose while driving. If tightening tor-

que is too high, the wheel nuts or threads

can be damaged.

In certain circumstances, you should not

even use wheel nuts from vehicles of the

same model.

Fig. 39 Cross member: positioning the

jack on the vehicle.

Raise the vehicle

WARNING

●

Rest the jack (vehicles tools) on firm

ground. If necessary use a large, strong

board or similar support. If the surface is slip-

pery (for example tiles) place the jack on a

rubber mat or similar to prevent it from slip-

If the wheel nuts are not properly tight-

ened, they could come loose while driving

and cause an accident, serious injury and

loss of vehicle control.

ping

.

●

›››

Use only wheel nuts which correspond to

the rim in question.

●

Find the support point on the strut (sunken

●

area) closest to the wheel to be changed

Never use different wheel nuts.

Fig. 38.

›››

●

Wheel nuts and threads should be clean,

free of oil and grease, and it should be pos-

sible to screw them easily.

●

Turn the jack crank handle, located below

the strut support point, to raise it until the

Fig. 38 Jack position points.

1

tab

ded.

Fig. 39 is below the housing provi-

●

To loosen and tighten wheel nuts, only

›››

use the wheel wrench that came with the

car from the factory.

●

1

Align the jack so that tab

“grips” onto

●

The wheel nuts should only be loosened

the housing provided on the strut and the

slightly (about one turn) before raising the

vehicle with the jack. Risk of accident!

2

mobile base

is resting on the ground. The

2

base plate

should fall vertically with re-

1

●

spect to the support point

.

Never apply grease or oil to wheel nuts or

to the wheel hub threads. Even if the bolts

●

Continue turning the jack until the wheel is

slightly lifted off the ground.

48

Self-help

●

Carefully lower the vehicle using the jack.

Use the wheel spanner to tighten all of the

WARNING

CAUTION

The factory-supplied jack is only designed

for changing wheels on this model. On no

account attempt to use it for lifting heavier

vehicles or other loads. Risk of injury.

The vehicle must not be raised on the

crossbar. Place the jack only at the support

points provided on the strut and align it.

Otherwise, the vehicle may be damaged.

wheel nuts clockwise. Tighten the bolts in di-

agonal pairs (not in a circle).

●

Put the caps, trim or full hubcap back on.

●

Make sure the jack remains stable. If the

The wheel nuts should be clean and turn

easily. Before fitting the spare wheel, inspect

the wheel condition and hub mounting sur-

faces. These surfaces must be clean before

fitting the wheel.

surface is slippery or soft, the jack could

slip or sink, respectively, with the conse-

quent risk of causing injuries.

Removing and installing a wheel

●

Lift the vehicle using only the jack sup-

Change the wheel after loosening the wheel

nuts and raising the vehicle with the jack.

plied from the factory. Other jacks, even

those approved for other CUPRA models

could slip, with the consequent risk of in-

jury.

When removing/fitting the wheel, the rim

may hit and damage the brake disc. For this

reason, please take care and get a second

person to assist you.

Tightening torque of the wheel nuts

The prescribed tightening torque for wheel

nuts for steel and alloy wheels is 140 Nm. Af-

ter changing a wheel, have the tightening

torque checked immediately with a torque

wrench that is working perfectly.

●

Place the jack only at the support points

provided on the strut and align it. Other-

wise, the jack could slip because it does not

have sufficient grip on the vehicle: risk of

injury!

Taking off the wheel

●

Unscrew the wheel nuts using the box

spanner and place them on a clean surface.

Before checking tightening torque, have

any rusty wheel nuts that are difficult to

screw replaced and clean the wheel hub

threads.

●

You should never place a body limb such

as an arm or leg under a raised vehicle that

is solely supported by the jack.

●

Take off the wheel.

●

If you have to work underneath the vehi-

Putting on the spare wheel

Never apply grease or oil to wheel nuts or to

the wheel hub threads. Even if the bolts have

been tightened to the prescribed torque,

they could come loose while driving.

cle, you must use suitable stands addition-

ally to support the vehicle, there is a risk of

accident!.

Check the direction of rotation of the tyre

page 50.

›››

●

Never raise the vehicle if it is tilting to one

●

Place the spare wheel or temporary spare

wheel into position.

side or the engine is running.

●

Never start the engine when the vehicle is

●

Screw on the wheel nuts in position and

tighten them loosely with a box spanner.

raised. The vehicle may come loose from

the jack due to the engine vibrations.

●

To tighten the anti-theft locking wheel

nuts use the corresponding adaptor.

49

Emergencies

●

In vehicles fitted with a tyre pressure indi-

Close the bonnet page 322 .

›››

Tyres with directional tread pat-

tern

cator, adjust the pressure and store it in

memory page 346 .

Switch the ignition on and off.

›››

Press the windscreen wiper lever down-

●

Tyres with directional tread pattern have

been designed to operate best when rotat-

ing in only one direction. An arrow on the

tyre sidewall indicates the direction of rota-

tion on tyres with directional tread. Always

observe the indicated direction of rotation in

order to guarantee optimum grip and help

avoid aquaplaning, excessive noise and

wear.

Have the tightening torque of the wheel

4

wards briefly page 123

.

›››

nuts checked as soon as possible with a tor-

que wrench page 49 . Meanwhile, drive

carefully.

Before driving, always lower the wiper arms.

Using the windscreen wiper lever, the wind-

screen wiper arms return to their initial posi-

tion.

›››

●

Have the flat tyre replaced as quickly as

possible.

Note

●

The windscreen wiper arms can be

Changing the windscreen

wiper blades

moved to the service position only when

the bonnet is properly closed.

If the tyre is mounted in the opposite direc-

tion of rotation, drive with extreme caution,

as the tyre is no longer being used correctly.

This is of particular importance when the

road surface is wet. Change the tyre as soon

as possible or remount it with the correct di-

rection of rotation.

●

You can also use the service position, for

example, if you want to fix a cover over the

windscreen in the winter to keep it clear of

ice.

Wiper service position

Works after changing a wheel

●

Replace the wheel bolt caps.

Return all tools to their proper storing loca-

tion.

●

If the replaced wheel does not fit in the

Fig. 40 Wipers in service position.

spare wheel housing, store it safely in the

luggage compartment page 134 .

›››

Ensure that the wiper blades are not frozen.

The wiper arms can be raised when the wip-

●

Check the tyre pressure of the newly

mounted tyre as soon as possible.

ers are in service position Fig. 40 .

›››

50

Self-help

Damaged windscreen wiper blades should

be replaced immediately. These are available

from qualified workshops.

Changing the rear window wiper blade

Changing the wiper rear wiper

blades

●

Separate the wiper arm from the rear win-

dow.

●

Remove the blade from the holder below

Raising and lowering windscreen wiper

arms

the centre. During this operation, hold the

wiper arm firmly.

●

Place the windscreen wipers in the service

position page 50 .

●

Fit the new blade (of the same length and

›››

type) into the housing of the wipe arm by

pressing it in place. When doing so, hold the

wiper arm by the upper end.

●

Grip the wiper arms only by the blade's fas-

tening point.

●

Fold the wiper arm and rest it on the win-

dow.

Cleaning windscreen wiper blades

●

Raise the wiper arms.

Fig. 41 Changing the windscreen wiper

blades

WARNING

Use a soft cloth to remove dust and dirt

from the windscreen wiper blades.

Worn or dirty windscreen wiper blades re-

duce visibility and increase the risk of acci-

dent and serious injury.

The windscreen wiper blades are supplied as

standard with a layer of graphite. This layer is

responsible for ensuring that the wipe is si-

lent. If the graphite layer is damaged, the

noise of the water as it is wiped across the

windscreen will be louder.

●

If the blades are very dirty, a sponge or

damp cloth may be used

.

›››

●

Always replace damaged or worn wind-

screen wiper blades or blades that no lon-

ger clean the windscreen properly.

Changing the windscreen wiper blades

●

Lift and unfold the wiper arms.

1

Press and hold release button Fig. 41

›››

Check the condition of the wiper blades reg-

ularly. If the wipers scrape across the glass,

they should be changed if they are damaged,

CAUTION

and pull gently on the wiper blade in the di-

rection of the arrow.

●

Damaged or dirty windscreen wipers

could scratch the glass.

●

Fit a new wiper blade of the same length

or cleaned if they are dirty

.

›››

●

If products containing solvents, rough

and design on to the wiper arm and hook it

into place.

If this does not produce the desired results,

the setting angle of the windscreen wiper

arms might be incorrect. They should be

checked by a specialised workshop and cor-

rected if necessary.

sponges or sharp objects are used to clean

the blades, the graphite layer will be dam-

aged.

●

Rest the wiper arms back onto the wind-

screen.

●

Never use fuel, nail varnish remover,

paint thinner or similar products to clean

the windows.

»

51

Emergencies

2. Connect one end of the red jump lead

●

In icy conditions, always check that the

Note

+

to the positive

terminal of the vehicle

wiper blades are not frozen to the glass be-

fore using the wipers. In cold weather, it

may help to leave the vehicle parked with

●

The vehicles must not touch each other,

A

with the flat battery

.

otherwise electricity could flow as soon as

the positive terminals are connected.

3. Connect the other end of the red jump

the wipers in service position page 50 .

›››

+

lead to the positive terminal

vehicle providing assistance

in the

.

●

The discharged battery must be properly

B

connected to the on-board network.

CAUTION

4. Connect one end of the black jump lead

C

to a suitable ground terminal, to a

●

To prevent damage to the bonnet and the

solid piece of metal in the engine block,

or to the engine block itself.

wiper arms, only leave them in the service

position.

Jump start: description

●

5. Connect the other end of the black

Before driving, always lower the wiper

arms.

D

jump lead

to a solid metal compo-

nent bolted to the engine block or to

the engine block itself of the vehicle

with the flat battery. Do not connect it

to a point near the battery.

Jump start

6. Position the leads in such a way that

they cannot come into contact with any

moving parts in the engine compart-

ment.

Jump leads

The jump lead must have a sufficient wire

cross section.

Starting

If the engine fails to start because of a dis-

charged battery, the battery can be connec-

ted to the battery of another vehicle to start

the engine.

7. Start the engine of the vehicle with the

boosting battery and let it run at idling

speed.

Jump leads must comply with standard DIN

72553 (see cable manufacturer's instruc-

tions). The wire cross section must be at

least 25 mm²for petrol engines and at least

35 mm²for diesel engines.

8. Start the engine of the vehicle with the

flat battery and wait for 2 or 3 minutes

until the engine is running.

Fig. 42 Diagram of connections for vehi-

cles with Start-Stop system.

Jump lead terminal connections

1. Switch off the ignition of both vehicles

.

›››

52

Self-help

Removing the jump leads

acid could leak and cause chemical burns.

If a battery freezes, it should be replaced.

Tow start and towing

9. Before you remove the jump leads,

switch off the dipped beam headlights if

they are switched on.

●

Keep sparks, flames and lighted ciga-

Introduction

rettes away from batteries, danger of ex-

plosion. Failure to comply could result in an

explosion.

Tow-starting means starting the engine of

the vehicle while another pulls it.

10. Turn on the heater blower and heated

rear window in the vehicle with the flat

battery. This helps minimise voltage

peaks which are generated when the

leads are disconnected.

●

Observe the instructions provided by the

Towing means one vehicle pulling another

that is not roadworthy.

manufacturer of the jump leads.

●

Do not connect the negative cable from

Always consider the legal provisions relating

to tow-starting and towing.

the other vehicle directly to the negative

terminal of the flat battery. The gas emitted

from the battery could be ignited by sparks.

Danger of explosion.

11. When the engine is running, disconnect

the leads in reverse order to the details

given above.

For technical reasons, towing a vehicle

with a discharged battery is not allowed.

The jump start should be used instead

Make sure the battery clamps have sufficient

metal-to-metal contact with the battery ter-

minals.

●

Never attach the negative cable to fuel

system components or the brake lines in

the other vehicle.

page 52.

›››

If the vehicle comes with the Keyless Access

system, towing is only allowed with the igni-

tion on!

●

The non-insulated parts of the battery

If the engine fails to start after about 10 sec-

onds, switch off the starter and try again af-

ter about 1 minute.

clamps must not be allowed to touch. The

jump lead attached to the positive battery

terminal must not touch metal parts of the

vehicle, this can cause a short circuit.

The vehicle battery drains if the vehicle is

towed with the engine switched off and the

ignition connected. Depending on the bat-

tery charge status, the drop in voltage may

be so large, even after just a few minutes,

that no electrical device in the vehicle may

work e.g. the hazard warning lights. In vehi-

cles with the Keyless Access system, the

WARNING

●

Position the leads in such a way that they

●

Please note the safety warnings referring

cannot come into contact with any moving

parts in the engine compartment.

to working in the engine compartment

page 322.

›››

●

Do not lean on the batteries. This could

The battery providing assistance must

result in chemical burns.

have the same voltage as the flat battery

(12V) and approximately the same capacity

(see imprint on battery). Failure to comply

could result in an explosion.

steering wheel could lock

.

›››

Note

The vehicles must not touch each other,

otherwise electricity could flow as soon as

the positive terminals are connected.

WARNING

●

Never use jump leads when one of the

A vehicle with no power should never be

towed.

batteries is frozen. Danger of explosion!

Even after the battery has thawed, battery

»

53

Emergencies

If despite everything it is necessary to tow

start the vehicle (only if fitted with a man-

ual gearbox):

●

–

During towing, never switch off the igni-

Brake earlier than usual and more

smoothly.

tion using the start button. Otherwise, the

electronic lock of the steering column

could suddenly become blocked and it

would be impossible to steer the vehicle.

This could cause an accident, serious injury

and loss of control of the vehicle.

●

Engage 2nd or 3rd gear.

CAUTION

Keep the clutch depressed.

●

To avoid damaging the vehicle, for exam-

ple the paint, remove and replace the lid

and towing eye carefully.

Switch on the ignition and the hazard

warning lights of both vehicles.

●

If during towing the vehicle runs out of

●

Unburnt fuel could enter the catalytic

power, stop towing immediately and re-

quest the assistance of specialist person-

nel.

●

When both vehicles are in motion, release

the clutch.

converter and damage it during towing.

●

As soon as the engine starts, depress the

clutch and disengage the gear to avoid col-

liding with the towing vehicle.

WARNING

Instructions for tow-starting

Vehicle handling and braking capacity

change considerably during towing. Please

observe the following instructions to mini-

mise the risk of serious accidents and in-

jury:

Vehicle's should not generally be tow-star-

ted. The jump start should be used instead

CAUTION

●

When tow-starting, unburnt fuel could

page 52.

›››

enter the catalytic converter and damage

it.

For technical reasons, towing the following

●

As the driver of the vehicle being towed:

vehicles is not allowed:

●

The distance to be towed to start the en-

gine must not exceed 50 m, otherwise

there is a risk of damaging the catalytic

converter.

–

You should depress the brake much

harder as the brake servo does not op-

erate. Pay the utmost attention to avoid

crashing into the towing vehicle.

●

Vehicles with an automatic gearbox.

If the vehicle battery is discharged, be-

cause in vehicles with the Keyless Access

locking and ignition system the steering re-

mains locked and the electronic parking

brake cannot be deactivated nor can the

electronic lock of the steering column be re-

leased if they are activated.

–

More strength is required at the steer-

ing wheel as the power steering does

not operate when the engine is switch-

ed off.

Note

The vehicle can only be jump-started if the

electronic parking brake and, if appropri-

ate, the electronic lock of the steering col-

umn are deactivated. If the vehicle has no

power supply or there is an electric system

fault, the engine must be jump-started to

deactivate the electronic parking brake and

the electronic lock of the steering column.

●

As the driver of the towing vehicle:

●

If the battery is flat, it is possible that the

–

Accelerate with particular care and

caution.

engine control units may not operate cor-

rectly.

–

Avoid sudden braking and manoeuvres.

54

Self-help

●

You should depress the brake much harder

When the vehicle has to be towed:

Towing instructions

as the brake servo does not operate. Avoid

hitting the towing vehicle.

Check whether the vehicle may be towed

Towing requires some expertise and experi-

ence, especially when using a tow rope. Both

drivers should be familiar with the difficulties

involved in towing. For this reason, inexper-

ienced drivers should abstain from towing.

page 56, Cases where towing the vehi-

›››

●

Bear in mind the information and instruc-

cle is not permitted.

tions in the manual of the vehicle to be tow-

ed.

The vehicle can be towed using a tow bar or

tow rope in the normal way, with all four

wheels on the road; it can also be towed with

either the front or rear wheels lifted off the

road.

Notes for the driver of the towing vehicle

During towing, it should be ensured that no

impermissible tractive forces or shocks are

generated. When towing on an unpaved

road, there is always a risk of overloading and

damaging the anchorage points.

●

Accelerate with particular care and cau-

tion. Avoid sharp manoeuvres.

●

Switch the ignition on.

●

Brake earlier than usual and smoothly.

Bear in mind the information and instruc-

Move the selector lever to the N

page 218 position.

›››

During towing, the towing vehicle can signal

the change of direction even with the hazard

warning lights turned on. To do so, at the

same time, the turn signal lever must be op-

erated with ignition switched on. Meanwhile,

the hazard warning lights will go off. When

the turn signal lever is returned to the rest

position, the hazard warning lights will be au-

tomatically reactivated.

tions in the manual of the towed vehicle.

●

Do not allow the vehicle to be towed at

speeds of over 50 km/h (30 mph).

Tow rope or tow bar

●

The vehicle must not be towed further

than 50 km (30 miles).

It is safer for the vehicle to be towed using a

tow bar, avoiding damage to the vehicle. A

tow rope should only be used if a tow bar is

not available.

●

If a breakdown lorry is used, vehicles with

automatic transmission are only allowed to

be towed with the front wheels suspended.

A tow rope should be slightly elastic to avoid

damage to both vehicles. It is advisable to

use a tow rope made of synthetic fibre or

similarly elastic material.

Towing vehicles with four-wheel drive

(4Drive)

Notes for the driver of the towed vehicle

●

Leave the ignition on, so that the steering

Four-wheel drive vehicles (4Drive) can be

towed using a tow bar or tow rope. If the ve-

hicle is towed with the front or rear axle sus-

pended, the engine must be switched off,

otherwise the transmission may be dam-

aged.

is not blocked, and the electronic parking

brake may be deactivated and the turn sig-

nals and wash/wipe operated.

Only attach the tow rope or the tow bar to

the towing eyes provided or a towing bracket.

If the vehicle has a factory-fitted towing de-

vice, towing with a tow bar is only permitted

if it has been specially designed to be instal-

●

More strength is required at the steering

wheel as the power steering does not oper-

ate when the engine is switched off.

»

led on a tow hitch page 291 .

›››

55

Emergencies

Cases where towing the vehicle is not per-

mitted

lock of the steering column are deactiva-

ted. If the vehicle has no power supply or

there is an electric system fault, the engine

●

If, due to a fault, the gearbox is out of lubri-

cant.

must be jump-started page 52 to deacti-

›››

vate the electronic parking brake and the

electronic lock of the steering column.

●

If the vehicle battery is discharged, be-

cause the steering remains locked and, if ap-

propriate, the electronic parking brake can-

not be deactivated or the electronic lock of

the steering column released.

Front towline anchorage

●

If a distance above 50 km needs to be trav-

elled.

Fig. 44 Right side of the front bumper:

towline anchorage in position.

●

When, for example, after an accident, the

The housing of the screw towing eye is on

the right side of the front bumper behind a

smooth rotation of the wheels or the steer-

ing operation cannot be guaranteed.

lid Fig. 43 .

›››

When the vehicle is to tow another vehi-

cle:

The towing eye should always be kept in the

vehicle.

●

Observe legal requirements.

Bear in mind the instructions for towing

Keep in mind the instructions in the man-

page 55.

›››

Fig. 43 On the right side of the front

bumper: remove the cover.

ual on towing vehicles.

Fitting the towline anchorage

CAUTION

●

Remove the towing eye from the vehicle

If there is no oil in the gearbox or no lubri-

cant in the automatic transmission the car

may only be towed with the driven wheels

lifted clear of the road, or transported on a

special car transporter or trailer.

tool kit in the luggage compartment

page 43.

›››

●

Remove the cover by pressing down on its

base and leave it hanging from the vehicle

Fig. 43.

›››

●

Screw the towing eye in the housing by

Note

turning it as far as it will go anticlock-

wise Fig. 44 . Use a suitable object

The vehicle can only be towed if the elec-

tronic parking brake and the electronic

›››

56

Self-help

●

that can completely and securely tighten the

towing eye in its housing.

Remove the lid and let it hang from the ve-

hicle.

●

After towing, unscrew the towing eye

clockwise with a suitable object.

Screw the towing eye in the housing by

turning it to the maximum anticlockwise

Fig. 46 . Use a suitable object that

›››

●

Replace the cover and tighten on its right

side until the tab snaps into the bumper.

can completely and securely tighten the

towing eye in its housing.

●

Clean the towing eye if necessary and then

●

After towing, unscrew the towing eye

clockwise with a suitable object.

store it in the luggage compartment along

with the other vehicle tools.

●

Replace the cover and press until the tab

snaps into the bumper.

Fig. 46 On the right side of the rear

bumper: towline anchorage in position.

CAUTION

●

Clean the towing eye if necessary and then

The towing eye must always be completely

and firmly tightened. Otherwise, it could be

released while towing and tow-starting.

The housing of the screw towing eye is on

the right side of the rear bumper behind a lid

store it in the luggage compartment along

with the other vehicle tools.

Fig. 45.

›››

CAUTION

Vehicles equipped as standard with a towing

bracket do not have any housing for the

screw towing eye behind the lid. In this case,

the tow hitch needs to be extracted or instal-

●

The towing eye must always be complete-

Rear towline anchorage

ly and firmly tightened. Otherwise, it could

be released while towing and tow-starting.

●

led and used for towing page 291 ,

.

If the vehicle is factory-equipped with a

›››

towing bracket, it is only allowed to tow with

a tow bar if this has been specially designed

to be installed with a tow hitch. If an unsuit-

able tow bar is used, both the tow hitch and

the vehicle may be damaged. Instead, a tow

rope should be used.

Bear in mind the instructions for towing

page 55.

›››

Assemble the rear towing eye (cars with-

out a factory-equipped towing bracket)

●

Remove the towing eye from the vehicle

tool kit in the luggage compartment

page 43.

›››

●

Fig. 45 On the right side of the rear bump-

er: remove the cover.

Press the upper side of the lid Fig. 45 to

unclip it.

›››

57

Emergencies -> Self-help for Your Cupra Formentor SUV First Generation (2020-2024)

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