Get Roadside Emergencies Guide for Ford Explorer SUV Third Generation (2002-2005)

Roadside Emergencies

GETTING ROADSIDE ASSISTANCE

To fully assist you should you have a vehicle concern, Ford Motor

Company offers a complimentary roadside assistance program. This

program is separate from the New Vehicle Limited Warranty. The service

is available:

• 24–hours, seven days a week

• for the New Vehicle Limited Warranty period of three years or 60,000

km (36,000 miles), whichever occurs first on Ford and Mercury

vehicles, and four years or 80,000 km (50,000 miles) on Lincoln

vehicles.

Roadside assistance will cover:

• changing a flat tire

• jump-starts

• lock-out assistance

• limited fuel delivery

• towing of your disabled vehicle to the nearest Ford Motor Company

dealership, or your selling dealer if within 56.3 km (35 miles) of the

nearest Ford Motor Company dealership (one tow per disablement).

Even non-warranty related tows, like accidents or getting stuck in the

mud or snow, are covered (some exclusions apply, such as impound

towing or repossession).

Canadian customers refer to your Owner Information Guide for

information on:

• coverage period

• exact fuel amounts

• towing of your disabled vehicle

• emergency travel expense reimbursement

• travel planning benefits

USING ROADSIDE ASSISTANCE

Complete the roadside assistance identification card and place it in your

wallet for quick reference. In the United States, this card is found in the

Owner Guide portfolio in the glove compartment in Ford vehicles and is

mailed to you if you own a Mercury or Lincoln. In Canada, the card is

found in the Owner Information Guide in the glove compartment.

U.S. Ford or Mercury vehicle customers who require roadside assistance,

call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.

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Canadian customers who require roadside assistance, call

1–800–665–2006.

If you need to arrange roadside assistance for yourself, Ford Motor

Company will reimburse a reasonable amount. To obtain reimbursement

information, U.S. Ford or Mercury vehicles customers call

1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.

Canadian customers who need to obtain reimbursement information, call

1–800–665–2006.

ROADSIDE COVERAGE BEYOND BASIC WARRANTY

In the United States, you may purchase additional roadside assistance

coverage beyond this period through the Ford Auto Club by contacting

your Ford or Lincoln Mercury dealer.

Similarly in Canada, for uninterrupted Roadside Assistance coverage, you

may purchase extended coverage prior to your Basic Warranty’s Roadside

Assistance expiring. For more information and enrollment, contact

1–877–294–2582 or visit our website at www.ford.ca.

HAZARD FLASHER

The hazard flasher is located on the

steering column, just behind the

steering wheel. The hazard flashers

will operate when the ignition is in

any position.

Push in the flasher control and all

front and rear direction signals will

flash. Press the flasher control again

to turn them off. Use it when your

vehicle is disabled and is creating a

safety hazard for other motorists.

Note: With extended use, the flasher may run down your battery.

FUEL

FUEL PUMP SHUT-OFF SWITCH

RESET

The fuel pump shut-off switch is a device intended to stop the electric

fuel pump when your vehicle has been involved in a substantial jolt.

After a collision, if the engine cranks but does not start, the fuel pump

shut-off switch may have been activated.

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The fuel pump shut-off switch is

located in the passenger’s foot well,

by the kick panel.

Use the following procedure to reset

the fuel pump shut-off switch.

1. Turn the ignition to the OFF

position.

2. Check the fuel system for leaks.

3. If no fuel leak is apparent, reset

the fuel pump shut-off switch by

pushing in on the reset button.

4. Turn the ignition to the ON

position. Pause for a few seconds

and return the key to the OFF

position.

5. Make a further check for leaks in

the fuel system.

FUSES AND RELAYS

Fuses

If electrical components in the

vehicle are not working, a fuse may

have blown. Blown fuses are

identified by a broken wire within

the fuse. Check the appropriate

fuses before replacing any electrical

components.

15

Note: Always replace a fuse with one that has the specified amperage

rating. Using a fuse with a higher amperage rating can cause severe wire

damage and could start a fire.

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Standard fuse amperage rating and color

COLOR

Cartridge

maxi

fuses

—

Fuse

rating

Mini

fuses

Standard

fuses

Maxi

fuses

Fuse link

cartridge

2A

3A

4A

Grey

Violet

Pink

Tan

Grey

Violet

Pink

Tan

—

5A

—

7.5A

10A

15A

20A

25A

30A

40A

50A

60A

70A

80A

Brown

Red

Brown

Red

—

Yellow

—

Green

Orange

Red

Blue

Tan

Natural

—

Blue

—

Pink

Green

Red

—

Blue

—

Pink

Green

Red

Yellow

Brown

Black

Blue

Yellow

Natural

Green

—

Blue

Yellow

Natural

Green

—

Passenger compartment fuse panel

The fuse panel is located below the

instrument panel on the driver’s

side.

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To remove a fuse use the fuse puller tool provided on the fuse panel box.

6

7

8

16

17

18

21

22

23

26

27

28

24

25

19

20

29

30

9

10

11

12

13

14

1

2

3

4

5

15

The fuses are coded as follows:

Fuse/Relay Fuse Amp

Passenger Compartment Fuse Panel

Description

Memory seat module, Driver power seat

Moonroof

Radio, Amplifier, DVD

Front wiper module

Flasher relay (Turn, hazards)

Right horn

Location

Rating

30A

20A

5A

1

2

3

4

5

6

7

8

15A

10A

15A

—

Heated mirrors

Not used

9

—

Not used

10

11

10A

20A

Heated backlight relay coil, A/C clutch contact

Heated seats

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Fuse/Relay Fuse Amp

Passenger Compartment Fuse Panel

Description

Location

Rating

12

13

14

15

16

17

5A

15A

4x4 module

Overdrive cancel switch, Flex fuel sender

PATS module

Rear wiper module, Cluster, TPMS

Power mirror, Manual climate control, TPMS

Delayed acc. coil, Battery saver, Glove

compartment lamp, 2nd row courtesy lamps,

Interior lamps (front)

18

19

20

10A

5A

Left horn

RCM

Driver seat switch, Driver seat module, BSM,

Sunload sensor

21

22

23

5A

10A

15A

Instrument cluster, Compass, Flasher coil

ABS, IVD Controller

Brake pedal position switch, Driver brake

applied relay, Redundant cruise deactivate

switch

24

25

15A

5A

Cigar lighter, OBD II

Mode-Temperature actuator for auxiliary

climate control, Trailer tow battery charge coil

Park aid, Brake shift interlock, IVD switch

Electrochromatic mirror, Digital transmission

range sensor - backup lamps

26

27

7.5A

28

29

5A

10A

Radio (Start)/DVD (Start)

Digital transmission range sensor, PWR feed

to fuse #28 (Start feed)

30

5A

Daytime Running Lamps (DRL), Remote

solenoid, DEATC climate controller, Manual

climate control, Manual climate control temp

blend actuator

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Passenger compartment fuse panel (top side)

These relays are located on the reverse side of the passenger

compartment fuse panel. See your dealer or a certified technician for

service of this relay box.

Fuse/Relay Location

Relay 1

Description

Flasher

Relay 2

Rear defrost

Relay 3

Relay 4

Delayed accessory

Open

Relay 5

Relay 6

Battery saver

Open

Relay 7

Open

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Power distribution box

The power distribution box is

located in the engine compartment.

The power distribution box contains

high-current fuses that protect your

vehicle’s main electrical systems

from overloads.

Always disconnect the battery before servicing high current

fuses.

To reduce risk of electrical shock, always replace the cover to

the Power Distribution Box before reconnecting the battery or

refilling fluid reservoirs.

If the battery has been disconnected and reconnected, refer to the

Battery section of the Maintenance and specifications chapter.

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The high-current fuses are coded as follows:

Fuse/Relay Fuse Amp

Power Distribution Box Description

Location

Rating

60A**

30A**

—

1

2

3

PJB

BSM

Not used

4

5

6

7

30A**

40A**

60A**

20A**

—

Rear defrost

Anti-lock Brake System (ABS) pump

Delayed accessory

Power point #2

Not used

8

9

20A**

30A**

40A**

50A**

40A**

10A*

Power point #1

ABS module (valves)

PTEC

Ignition relay, Starter relay

Trailer tow battery, Trailer tow turn signals

Daytime Running Lamps (DRL) (Canada)

Memory (PCM/DEATC/Cluster), Interior

lights

10

11

12

13

14

15

15A*

16

17

18

15A*

20A*

Headlamp switch, Foglamp switch

4x4 (v-batt 2)

4x4 (v-batt 1)

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Fuse/Relay Fuse Amp

Power Distribution Box Description

Location

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

Rating

20A**

30A**

20A**

30A**

—

High beam relay

Electric brake

Front wiper motor

Low beam

Ignition switch

Not used

Fuel pump

Trailer tow lamps

Horn relay

—

15A*

20A*

60A**

20A**

—

PJB

Rear wiper motor

Not used

Auxiliary blower motor

Passenger power seat, Adjustable pedals

Not used

Blower motor

A/C clutch relay, Transmission

Coil on plug

Injectors, Fuel pump relay

PTEC power

HEGO, VMV, CMS, PTEC

Right low beam

Left low beam

Front foglamps

Brake pressure switch (ABS)

High beams

Horn relay

Fuel pump relay

High beam relay

—

30A**

—

40A**

15A*

10A*

15A*

2A*

20A*

—

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Fuse/Relay Fuse Amp

Power Distribution Box Description

Location

Rating

50

51

—

Fog lamp relay

DRL relay (Canada)/AdvanceTrac௢ relay

(U.S.)

52

53

54

55

56

57

58

59

—

A/C clutch relay

Trailer tow right turn relay

Trailer tow left turn relay

Blower motor relay

Starter relay

PTEC relay

Ignition relay

Driver brake applied relay (vehicles

equipped with AdvanceTrac௢ only)

PCM diode

A/C clutch diode

Power windows circuit breaker

60

61

62

—

30A CB

* Mini Fuses ** Maxi Cartridge Fuses

Rear relay box

The relay box is located on the rear passenger side quarter trim panel.

See your dealer or a certified technician for service of this relay box.

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The relays are coded as follows:

Fuse/Relay Location

Description

Relay 14

Relay 15

Relay 16

Relay 17

Relay 18

Relay 19

Relay 20

Relay 21

Relay 22

Relay 23

Diode 3

Diode 4

Not used

Trailer tow back-up lamps

Not used

Trailer tow park lamps

Trailer tow battery charge

Not used

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Auxiliary relay box (Canadian vehicles equipped with

AdvanceTracி)

The relay box is located on the front

right fender well underneath the

speed control module.

The relays are coded as follows:

Fuse/Relay Location

Relay 64

Description

AdvanceTrac௢ relay

Relay 65

Relay 66

Open

CHANGING THE TIRES

If you get a flat tire while driving:

• do not brake heavily.

• gradually decrease the vehicle’s speed.

• hold the steering wheel firmly.

• slowly move to a safe place on the side of the road.

The use of tire sealants is not recommended and may

compromise the integrity of your tires. The use of tire sealants

may also affect your tire pressure monitoring system (if equipped).

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If your vehicle is equipped with a tire pressure monitoring

system, refer to Tire Pressure Monitoring System (if

equipped) in the Maintenance and specifications section for

important information. If the tire pressure monitor sensor becomes

damaged, it will no longer function.

Spare tire information

The spare tire can be used as a spare or a regular tire although the spare

wheel may not match the regular wheels.

If your vehicle is equipped with AWD, a spare tire of a different

size than the road tires should not be used. Such a tire could

make the vehicle difficult to control as well as result in damage to

driveline components.

Stopping and securing the vehicle

1. If you get a flat tire while driving,

do not apply the brake heavily;

instead, gradually decrease your

speed. Hold the steering wheel

firmly and slowly move to a safe

place on the side of the road.

2. Park on a level surface, activate

the hazard flashers and set the

parking brake.

3. Place gearshift lever in P (Park)

and turn engine OFF.

When one of the rear wheels is off the ground, the transmission

alone will not prevent the vehicle from moving or slipping off the

jack, even if the transmission is in P (Park).

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Note: Passengers should not remain

in the vehicle when the vehicle is

being jacked.

4. Block the wheel that is diagonally

opposite of the flat tire using the

wheel chock provided with your

vehicle.

Location of the spare tire and tools

The spare tire and tools for your vehicle are stowed in the following

locations:

Tool

Location

Spare tire

Under the vehicle, just in front of

the rear bumper. The spare tire

winch drive nut is located at the

rear center of the cargo area

under a lid.

Jack, lug nut wrench, jack handle, Behind the rear seat under the

wheel chock

carpeted floor lid in the cargo

floor. The tools are located in a

bag attached to the jack.

Removing the jack and tools

1. Open liftgate and remove the

carpeted floor lid and jack cover.

2. Turn jack screw eyelet

counterclockwise and remove the

jack from the bracket.

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3. Remove the tools from the

provided bag.

Rotate the wrench socket out from

the handle.

Removing the spare tire

Do not use an impact wrench on the winch drive nut. This will

damage the spare tire winch.

1. Open the cover from the carpeting on cargo floor to expose the winch

drive nut.

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2. Insert the lug wrench on the

winch drive nut.

The wrench will stop moving and

forward resistance to turning will be

felt when properly engaged.

3. Turn the wrench

counterclockwise until the tire is

lowered to the ground and the cable

has slack. When turning the wrench,

make sure that it does not scuff the

kick plate.

4. Slide the tire rearward, lift one

side and remove the retainer from

the spare tire.

Changing the spare tire

To prevent the vehicle from moving when you change a tire, be

sure the parking brake is set, then block the wheel that is

diagonally opposite (other end of the vehicle) to the tire being

changed.

If the vehicle slips off the jack, you or someone else could be

seriously injured.

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Do not attempt to change a tire on the side of the vehicle close

to moving traffic. Pull far enough off the road to avoid the

danger of being hit when operating the jack or changing the wheel.

1. Use the tip of the lug wrench to

remove the beauty cap by twisting

the tip under the cap. The carpeted

floor lid can be used as a kneeling

pad.

2. Loosen each wheel lug nut by half

a turn, but do not remove them

until the wheel is raised off the

ground.

3. Assemble the jack handle

extension on the lug nut wrench by

sliding the square end of the jack

handle through the plastic grommet

on the lug nut wrench and into the

square hole on the other side.

If equipped with a two-piece

extension, assemble the two-piece

extension by sliding the two halves

together.

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4. Position the jack according to the

illustrated guides and turn the jack

handle clockwise until the tire is a

maximum of 25 mm (1 inch) off the

ground.

To lessen the risk of

personal injury, do not put

any part of your body under the

vehicle while changing a tire. Do

not start the engine when your

vehicle is on the jack. The jack is

only meant for changing the tire.

• Never use the front or rear

differential as a jacking point.

5. Remove the lug nuts with the lug wrench.

6. Replace the flat tire with the spare tire, making sure the valve stem is

facing outward. Reinstall the lug nuts, cone side in, until the wheel is

snug against the hub. Do not fully tighten the lug nuts until the wheel

has been lowered.

7. Lower the wheel by turning the jack handle counterclockwise.

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8. Remove the jack and fully tighten

the lug nuts in the order shown.

1

3

4

5

2

Stowing the flat/spare tire

Note: Failure to follow spare tire stowage instructions may result in

failure of cable or loss of spare tire.

1. Lay the tire on the ground with the valve stem facing up, toward the

vehicle.

2. Slide the wheel partially under the vehicle and install the retainer

through the wheel center. Pull on the cable to align the components at

the end of the cable.

3. Turn the lug wrench clockwise until the tire is raised to its stowed

position underneath the vehicle. The effort to turn the jack handle

increases significantly and the spare tire carrier ratchets or slips when

the tire is raised to the maximum tightness. Tighten to the best of your

ability, to the point where the ratchet/slip occurs, if possible. The spare

tire carrier will not allow you to overtighten. If the spare tire carrier

ratchets or slips with little effort, take the vehicle to your dealer for

assistance at your earliest convenience.

4. Check that the tire lies flat against the frame and is properly

tightened. Try to push or pull, then turn the tire to be sure it will not

move. Loosen and retighten, if necessary. Failure to properly stow the

spare tire may result in failure of the winch cable and loss of the tire.

5. If your vehicle is equipped with a spare tire lock and key, be sure to

install the spare tire lock into the bumper drive tube with the spare tire

lock key and jack handle.

6. Repeat this tightness check procedure when servicing the spare tire

pressure (every six months, per scheduled maintenance guide), or at any

time that the spare tire is disturbed through service of other

components.

Re-stowing the jack and tools

1. Unblock the wheels.

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2. Replace beauty cap, stow the jack and tools in their respective

locations, making sure they are fully secured so they do not rattle when

you drive.

JUMP STARTING YOUR VEHICLE

The gases around the battery can explode if exposed to flames,

sparks, or lit cigarettes. An explosion could result in injury or

vehicle damage.

Batteries contain sulfuric acid which can burn skin, eyes and

clothing, if contacted.

Do not attempt to push-start your vehicle. Automatic

transmissions do not have push-start capability; doing so may

damage the catalytic converter.

Preparing your vehicle

When the battery is disconnected or a new battery is installed, the

transmission must relearn its shift strategy. As a result, the transmission

may have firm and/or soft shifts. This operation is considered normal and

will not affect function or durability of the transmission. Over time, the

adaptive learning process will fully update transmission operation.

1. Use only a 12–volt supply to start your vehicle.

2. Do not disconnect the battery of the disabled vehicle as this could

damage the vehicle’s electrical system.

3. Park the booster vehicle close to the hood of the disabled vehicle

making sure the two vehicles do not touch. Set the parking brake on

both vehicles and stay clear of the engine cooling fan and other moving

parts.

4. Check all battery terminals and remove any excessive corrosion before

you attach the battery cables. Ensure that vent caps are tight and level.

5. Turn the heater fan on in both vehicles to protect any electrical

surges. Turn all other accessories off.

Connecting the jumper cables

1. Connect the positive (+) jumper cable to the positive (+) terminal of

the discharged battery.

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Note: In the illustrations, lightning bolts are used to designate the

assisting (boosting) battery.

–

2. Connect the other end of the positive (+) cable to the positive (+)

terminal of the assisting battery.

–

3. Connect the negative (-) cable to the negative (-) terminal of the

assisting battery.

–

4. Make the final connection of the negative (-) cable to the provided

jumpstarting bolt.

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Do not use fuel lines, engine rocker covers or the intake manifold as

grounding points.

Do not connect the end of the second cable to the negative (-)

terminal of the battery to be jumped. A spark may cause an

explosion of the gases that surround the battery.

4.0L Engine

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4.6L Engine

5. Ensure that the cables are clear of fan blades, belts, moving parts of

both engines, or any fuel delivery system parts.

Jump starting

1. Start the engine of the booster vehicle and run the engine at

moderately increased speed.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been started, run both engines for an

additional three minutes before disconnecting the jumper cables.

Removing the jumper cables

Remove the jumper cables in the reverse order that they were

connected.

1. Remove the jumper cable from the ground metal surface.

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–

2. Remove the jumper cable on the negative (-) connection of the

booster vehicle’s battery.

–

3. Remove the jumper cable from the positive (+) terminal of the booster

vehicle’s battery.

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–

4. Remove the jumper cable from the positive (+) terminal of the

disabled vehicle’s battery.

After the disabled vehicle has been started and the jumper cables

removed, allow it to idle for several minutes so the engine computer can

relearn its idle conditions.

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WRECKER TOWING

If you need to have your vehicle towed, contact a professional towing

service or, if you are a member of a roadside assistance program, your

roadside assistance service provider.

It is recommended that your vehicle be towed with a wheel lift or flatbed

equipment. Do not tow with a slingbelt. Ford Motor Company has not

approved a slingbelt towing procedure.

If the vehicle’s battery is discharged, refer to Automatic transmission

operation in the Driving chapter for directions on how to move the

gearshift lever out of the P (Park) position, for proper towing.

On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels

on the ground (without dollies) and the rear wheels off the ground.

On 4x4/AWD vehicles, it is recommended that your vehicle be towed with a

wheel lift and dollies or flatbed equipment with all the wheels off the ground.

If the vehicle is towed by other means or incorrectly, vehicle

damage may occur.

Ford Motor Company produces a towing manual for all authorized tow

truck operators. Have your tow truck operator refer to this manual for

proper hook-up and towing procedures for your vehicle.

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Roadside Emergencies for Your Ford Explorer SUV Third Generation (2002-2005)

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