Get Roadside Emergencies -> USING ROADSIDE ASSISTANCE Guide for Ford Explorer SUV Third Generation (2002-2005)

Roadside Emergencies

GETTING ROADSIDE ASSISTANCE

To fully assist you should you have a vehicle concern, Ford Motor

Company offers a complimentary roadside assistance program. This

program is separate from the New Vehicle Limited Warranty. The service

is available:

• 24–hours, seven days a week

• for the New Vehicle Limited Warranty period of three years or 60,000

km (36,000 miles), whichever occurs first on Ford and Mercury

vehicles, and four years or 80,000 km (50,000 miles) on Lincoln

vehicles.

Roadside assistance will cover:

• changing a flat tire

• jump-starts

• lock-out assistance

• limited fuel delivery

• towing of your disabled vehicle to the nearest Ford Motor Company

dealership, or your selling dealer if within 56.3 km (35 miles) of the

nearest Ford Motor Company dealership (one tow per disablement).

Even non-warranty related tows, like accidents or getting stuck in the

mud or snow, are covered (some exclusions apply, such as impound

towing or repossession).

Canadian customers refer to your Owner Information Guide for

information on:

• coverage period

• exact fuel amounts

• towing of your disabled vehicle

• emergency travel expense reimbursement

• travel planning benefits

USING ROADSIDE ASSISTANCE

Complete the roadside assistance identification card and place it in your

wallet for quick reference. In the United States, this card is found in the

Owner Guide portfolio in the glove compartment in Ford vehicles and is

mailed to you if you own a Mercury or Lincoln. In Canada, the card is

found in the Owner Information Guide in the glove compartment.

U.S. Ford or Mercury vehicle customers who require roadside assistance,

call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.

180

2003 Explorer (exp)

Owners Guide (post-2002-fmt)

USA English (fus)

Roadside Emergencies

Canadian customers who require roadside assistance, call

1–800–665–2006.

If you need to arrange roadside assistance for yourself, Ford Motor

Company will reimburse a reasonable amount. To obtain reimbursement

information, U.S. Ford or Mercury vehicles customers call

1-800-241-3673; Lincoln vehicle customers call 1–800–521–4140.

Canadian customers who need to obtain reimbursement information, call

1–800–665–2006.

ROADSIDE COVERAGE BEYOND BASIC WARRANTY

In the United States, you may purchase additional roadside assistance

coverage beyond this period through the Ford Auto Club by contacting

your Ford or Lincoln Mercury dealer.

Similarly in Canada, for uninterrupted Roadside Assistance coverage, you

may purchase extended coverage prior to your Basic Warranty’s Roadside

Assistance expiring. For more information and enrollment, contact

1–877–294–2582 or visit our website at www.ford.ca.

HAZARD FLASHER

The hazard flasher is located on the

steering column, just behind the

steering wheel. The hazard flashers

will operate when the ignition is in

any position.

Push in the flasher control and all

front and rear direction signals will

flash. Press the flasher control again

to turn them off. Use it when your

vehicle is disabled and is creating a

safety hazard for other motorists.

Note: With extended use, the flasher may run down your battery.

FUEL

FUEL PUMP SHUT-OFF SWITCH

RESET

The fuel pump shut-off switch is a device intended to stop the electric

fuel pump when your vehicle has been involved in a substantial jolt.

After a collision, if the engine cranks but does not start, the fuel pump

shut-off switch may have been activated.

181

2003 Explorer (exp)

Owners Guide (post-2002-fmt)

USA English (fus)

Roadside Emergencies -> USING ROADSIDE ASSISTANCE for Your Ford Explorer SUV Third Generation (2002-2005)

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