Get Connected Vehicle Guide for Ford Explorer SUV Sixth Generation (2012-2020)

Connected Vehicle

EnablingandDisablingtheModem

1. Press Settings.

2. Press FordPass Connect.

3. Press Connectivity Settings.

4. Switch connectivity features on or off.

WHAT IS A CONNECTED

VEHICLE

A connected vehicle has technology that

allows your vehicle to connect to a mobile

network and for you to access a range of

features. When used in conjunction with

the FordPass app, it could allow you to

monitor and control your vehicle further,

for example checking the tire pressures,

the fuel level and the vehicle location. For

additional information, refer to the local

Ford website.

Connecting FordPass to the

Modem

1. Make sure that the modem is enabled

using the vehicle settings menu.

2. Open the FordPass app on your device

and log in.

CONNECTED VEHICLE

REQUIREMENTS

Connected service and related feature

functionality requires a compatible vehicle

network.

3. Add your vehicle or select your vehicle

if already added.

4. Select the option for vehicle details.

5. Select the option to activate your

vehicle.

Some remote features require additional

service activation. Log in to your Ford

account for details. Some restrictions, third

party terms and message or data rates

may apply.

6. Make sure that the name on the screen

matches the name shown in your

FordPass account.

7. Confirm that FordPass account is

connected to the modem.

CONNECTED VEHICLE

LIMITATIONS

Evolving technology, cellular networks, or

regulations could affect functionality and

availability, or continued provision of some

features. These changes could even stop

some features from functioning.

CONNECTINGTHEVEHICLETO

A WI-FI NETWORK - VEHICLES

WITH: SYNC 3

1. Press Settings.

2. Press Wi-Fi.

3. Switch Wi-Fi on.

4. Press View Available Networks.

5. Select an available Wi-Fi network.

CONNECTINGTHEVEHICLETO

A MOBILE NETWORK

Note: Enter the network password to

connect to a secure network.

What Is the Modem

The modem allows access to a

range of features built into your

vehicle.

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Connected Vehicle

CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:

MODEM

Symptom

Possible Cause and Resolution

Modem is not enabled.

Switch connectivity features on.

Weak network signal.

I cannot confirm the

–

connection of my FordPass

account to the modem.

•

Move your vehicle closer to a place where the

network signal is not obstructed.

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Connected Vehicle

CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:

SYNC 3

Symptom

Possible Cause and Resolution

Password error.

Enter the correct network password.

Weak network signal.

I cannot connect to a Wi-Fi

network.

–

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

–

Multiple access points in range with the same SSID.

•

Use a unique name for your SSID. Do not use the

default name unless it contains a unique identifier,

for example as part of the MAC address.

The Wi-Fi connection

disconnects after successful

connection.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

I am close to a Wi-Fi hotspot

but the network signal

strength is weak.

Obstructed network signal.

•

If your vehicle has a heated windshield, position

your vehicle so that the windshield is not facing the

Wi-Fi hotspot.

•

If your vehicle has metallic tinting on the windows

but not on the windshield, position your vehicle so

that the windshield is facing the Wi-Fi hotspot or

open the windows that are facing the hotspot.

•

If your vehicle has metallic tinting on the windows

and the windshield, open the windows that are

facing the hotspot.

If your vehicle is in a garage and you have the

garage door closed, open the garage door.

I cannot see a network in the

list of available networks

that I expect to see.

–

Hidden network.

Make the network visible and try again.

•

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Connected Vehicle

Symptom

Possible Cause and Resolution

System limitation.

I cannot see the Wi-Fi

–

hotspot name when I search

for Wi-Fi networks on my

cell phone or other device.

•

Make sure Wi-Fi hotspot visibility is on.

The system does not provide a Wi-Fi hotspot at

this time.

Software downloads take

too long.

–

Weak network signal.

•

Move your vehicle closer to the Wi-Fi hotspot or to

a place where the network signal is not obstructed.

Wi-Fi hotspot in high demand or has a slow Internet

connection.

•

Use a more reliable Wi-Fi hotspot.

The system seems to

connect to a Wi-Fi network

and the signal strength is

excellent but the software

does not update.

–

No software update available.

Wi-Fi network requires a subscription or acceptance

of terms and conditions.

•

Test the connection using another device. If the

network requires a subscription or acceptance of

terms and conditions, contact the network service

provider.

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Vehicle Wi-Fi Hotspot

2. If the portal does not open on your

CREATING A VEHICLE WI-FI

HOTSPOT

You can create a Wi-Fi hotspot in your

vehicle and allow devices to connect to it

for access to the Internet.

device, open a website and it redirects

to the vehicle network carrier’s portal.

Note: Secure websites do not redirect.

3. Follow the instructions on the carrier

portal to purchase a plan.

Select the settings option on the

Note: If you have an active plan, the system

does not redirect to the vehicle network

carrier’s portal when you connect a device.

Visit the vehicle network carrier’s website

to purchase more data.

Note: If data usage information is available

in the vehicle hotspot menu, it is

approximate.

Note: If you carry out a master reset, the

system does not remove your vehicle from

your vehicle network carrier’s account. To

remove your vehicle from the account,

contact your vehicle network carrier.

Note: The vehicle network carrier provides

Vehicle Hotspot services, subject to your

vehicle network carrier agreement, coverage

and availability.

feature bar.

E280315

1. Press FordPass Connect.

2. Press Vehicle Hotspot.

Note: The vehicle hotspot default setting

is on.

3. Press Settings.

4. Press Wi-Fi visibility.

Note: The Wi-Fi Visibility default setting is

on.

Finding the Wi-Fi Hotspot Name

and Password

Select the settings option on the

feature bar.

E280315

1. Press FordPass Connect.

2. Press Vehicle Hotspot.

3. Press Settings.

Note: The SSID is the hotspot name.

4. Press View Password.

CHANGING THE VEHICLE WI-

FI HOTSPOT NAME OR

PASSWORD

Select the settings option on the

feature bar.

E280315

Connecting a Device to the Wi-Fi

1. Press FordPass Connect.

2. Press Vehicle Hotspot.

3. Press Settings.

Hotspot

1. On your device, switch Wi-Fi on and

select the hotspot from the list of

available Wi-Fi networks.

4. Press Edit.

2. When prompted, enter the password.

5. Press Change SSID Name.

6. Enter your required SSID.

7. Press Done.

8. Press Change Password.

9. Enter your required password.

10. Press Done.

Purchasing a Data Plan

1. Connect a device to the hotspot.

Note: The vehicle network carrier’s portal

opens on your device.

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Audio System

GENERAL INFORMATION

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

Radio Frequencies and Reception

Factors

Note: Listening to loud audio for long

recommend against the use of any

periods of time could damage your hearing.

Radio Reception Factors

Distance and strength

Terrain

The further you travel from an AM or FM station, the

weaker the signal and the weaker the reception.

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and

thunderstorms can interfere with the reception.

Station overload

When you pass a ground-based broadcast repeating

tower, a stronger signal may overtake a weaker one and

result in the audio system muting.

Adjusting the Volume

AUDIO UNIT

E286496

Note: Depending on your vehicle option

package, the controls may look different

from what you see here.

Note: Some features, such as satellite

radio, may not be available in your location.

Check with an authorized dealer.

Note: The touchscreen system controls

E265373

most of the audio features.

Turn to adjust the volume.

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Audio System

In satellite radio mode, press and release

Changing Radio Stations

to select the next or previous satellite radio

station. If you select a specific category,

such as jazz, rock or news, press to find the

next or previous station in that category.

DIGITAL RADIO ^{(IF EQUIPPED)}

Note: HD Radio broadcasts are not

available in all markets.

HD Radio technology is the digital

evolution of analog AM/FM radio. Your

system has a special receiver that allows

it to receive digital broadcasts, where

available, in addition to the analog

broadcasts, it already receives. Digital

broadcasts provide a better sound quality

than analog broadcasts with free,

crystal-clear audio and no static or

distortion. For more information, and a

guide to available stations and

E265696

In radio mode, turn to search through the

radio frequency band.

In satellite radio mode, turn to find the

previous or next available satellite radio

station.

programming, please visit

www.hdradio.com.

When HD Radio is on and you tune to a

station broadcasting HD Radio technology,

you may notice the HD Radio logo on your

screen. When this logo is available, you

may also see Title and Artist fields

on-screen.

Switching the Audio Unit On and

Off

Press and release the button.

Using Seek, Fast Forward and

Reverse

The multicast indicator appears in FM

mode, only, if the current station is

broadcasting multiple digital broadcasts.

The highlighted numbers signify available

digital channels where new or different

content is available. HD1 signifies the main

programming status and is available in

analog and digital broadcasts. Other

multicast stations, HD2 through HD7, are

only available digitally.

In radio mode, select a frequency band and

press and release either button. The

system stops at the first station it finds in

that direction.

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Audio System

When HD Radio broadcasts are active, you

can access the following functions:

switching to an HD2 or HD3 memory

preset, the sound mutes before the

digital audio plays, because the system

has to reacquire the digital signal.

•

Memory presets allow you to save an

active channel as a memory preset.

Touch and hold a memory preset slot

until the sound returns. There is a brief

mute while the radio saves the station.

Sound returns when finished. When

Note: As with any saved radio station, you

cannot access the saved station if your

vehicle is outside the station’s reception

area.

HD Radio Reception and Station Troubleshooting

Potential reception issues

Reception area

If you are listening to a multicast station and you are on

the fringe of the reception area, the station may mute due

to weak signal strength.

If you are listening to HD1, the system switches back to

the analog broadcast until the digital broadcast is available

again. However, if you are listening to any of the possible

HD2-HD7 multicast channels, the station mutes and stays

muted unless it is able to connect to the digital signal

again.

Station blending

When the system first receives a station, aside from HD2-

HD7 multicast stations, it first plays the station in the

analog version. Once the receiver verifies the station is an

HD Radio station, it shifts to the digital version. Depending

on the station quality, you may hear a slight sound change

when the station changes from analog to digital. Blending

is the shift from analog to digital sound or digital back to

analog sound.

In order to provide the best possible

experience, use the contact form to report

any station issues found while listening to

a station broadcasting with HD Radio

technology. Independent entities own and

operate each station. These stations are

responsible for the accuracy of all audio

streams and data fields.

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Audio System

Potential station issues

Cause

Issues

Action

Echo, stutter, skip or repeat This is poor time alignment No action required. This is a

in audio.

by the radio broadcaster.

broadcast issue.

Increase or decrease in

audio volume.

Sound fading or blending in The radio is shifting between No action required. The

and out.

analog and digital audio.

reception issue may clear up

as you continue to drive.

There is an audio mute

The digital multicast is not No action required. This is

delay when selecting HD2 or available until the HD Radio normal behavior. Wait until

HD3, multicast preset or

broadcast is decoded. Once the audio is available.

Direct Tune.

decoded, the audio is avail-

able.

Cannot access HD2 or HD3 The previously stored

multicast channel when multicast preset or direct

No action required. The

station is not available in

recalling a preset or from a tune is not available in your your current location.

direct tune.

current reception area.

Text information does not

match currently playing

audio.

Data service issue by the

radio broadcaster.

Fill out the station issue

form at website listed

below. ¹

There is no text information Data service issue by the

shown for currently selected radio broadcaster.

frequency.

Fill out the station issue

form at website listed

below.¹

¹http://hdradio.com/stations/feedback

HD Radio Technology manufactured under

SATELLITE RADIO ^{(IF EQUIPPED)}

license from iBiquity Digital Corporation

and foreign patents. HD Radio and the HD

and HD Radio logos are proprietary

trademarks of DTS Ford Motor Company

and DTS are not responsible for the

content sent using HD Radio technology.

Content may be changed, added or deleted

at any time at the station owner's

discretion.

SiriusXM® Satellite Radio broadcasts a

variety of music, news, sports, weather,

traffic and entertainment satellite radio

channels. For more information and a

complete list of SiriusXM satellite radio

channels, visit www.siriusxm.com in the

United States, www.siriusxm.ca in Canada,

or call SiriusXM at 1-888-539-7474.

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Audio System

Note: This receiver includes the eCos

real-time operating system. eCos is

published under the eCos License.

Satellite Radio Reception Factors

Potential satellite radio reception issues

Antenna obstructions

Terrain

For optimal reception performance, keep the antenna

clear of snow and ice build-up and keep luggage and other

material as far away from the antenna as possible.

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and

thunderstorms can interfere with your reception.

Station overload

When you pass a ground-based broadcast-repeating

tower, a stronger signal may overtake a weaker one and

the audio system may mute.

Satellite radio signal interfer- Your display may show ACQUIRING . . . to indicate the

ence

interference and the audio system may mute.

SiriusXM satellite radio is a

SiriusXM Satellite Radio Service

subscription-based satellite radio service

that broadcasts a variety of music, sports,

news, weather, traffic and entertainment

programming. Your factory-installed

SiriusXM satellite radio system includes

hardware and a limited subscription term,

which begins on the date of sale or lease

of your vehicle. See an authorized dealer

for availability.

Note: SiriusXM reserves the unrestricted

right to change, rearrange, add or delete

programming including canceling, moving

or adding particular channels, and its prices,

at any time, with or without notice to you.

Ford Motor Company shall not be

responsible for any such programming

changes.

For more information on extended

subscription terms (a service fee is

required), the online media player and a

complete list of SiriusXM satellite radio

channels, and other features, please visit

www.siriusxm.com in the United States,

www.siriusxm.ca in Canada, or call

SiriusXM at 1-888-539-7474.

Satellite Radio Electronic Serial

Number (ESN)

You need your ESN to activate, modify or

track your satellite radio account.

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Audio System

Locating Your ESN

1. Select Settings. See Settings (page

464).

With satellite radio as the source, use the

2. Select SiriusXM.

3. Select SiriusXM information.

touchscreen to select the following:

Troubleshooting

Message

Acquiring…

Condition

Action

Radio requires more than

No action required. This

message should disappear

shortly.

two seconds to produce

audio for the selected

channel.

Satellite antenna fault

SIRIUS system failure

There is an internal module If this message does not

or system failure present.

clear shortly, or with an igni-

tion key cycle, your receiver

may have a fault. See an

authorized dealer for service.

Invalid Channel

The channel is no longer

available.

Tune to another channel or

choose another preset.

Unsubscribed Channel

Your subscription does not Contact SiriusXM at 1-888-

include this channel.

539-7474 to subscribe to

the channel, or tune to

another channel.

No Signal

The signal is lost from the

SiriusXM satellite or Siri-

The signal is blocked. When

you move into an open area,

usXM tower to your vehicle the signal should return.

antenna.

Updating…

Update of channel

No action required. The

process may take up to

three minutes.

programming in progress.

Questions? Call

1-888-539-7474

Your satellite service is no

longer available.

Contact SiriusXM at 1-888-

539-7474 to resolve

subscription issues.

None found

All the channels in the

Use the channel guide to

selected category are either turn off the Lock or Skip

Check Channel Guide

skipped or locked.

function on that station.

No action required.

Subscription Updated

SiriusXM has updated the

channels available for your

vehicle.

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Audio System

The USB port allows you to plug in media

USB PORT (IF EQUIPPED)

playing devices, memory sticks and charge

devices.

Note: We recommend using only USB-IF

certified cables and adapters. Non-certified

cables and adapters may not work.

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Locating the USB Ports

The USB ports may be in the following

locations:

•

Inside the media bin.

Inside the center console.

On the lower instrument panel.

Note: The number and type of USB ports

may vary depending on your vehicle.

Note: Not all USB ports in your vehicle have

data transfer capabilities. See Auxiliary

Power Points (page 167).

USB A

E201595

USB C

E301114

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Connected Vehicle for Your Ford Explorer SUV Sixth Generation (2012-2020)

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