Get Connected Vehicle -> Satellite Radio Guide for Ford Explorer SUV Sixth Generation (2012-2020)

Audio System

Potential station issues

Cause

Issues

Action

Echo, stutter, skip or repeat This is poor time alignment No action required. This is a

in audio.

by the radio broadcaster.

broadcast issue.

Increase or decrease in

audio volume.

Sound fading or blending in The radio is shifting between No action required. The

and out.

analog and digital audio.

reception issue may clear up

as you continue to drive.

There is an audio mute

The digital multicast is not No action required. This is

delay when selecting HD2 or available until the HD Radio normal behavior. Wait until

HD3, multicast preset or

broadcast is decoded. Once the audio is available.

Direct Tune.

decoded, the audio is avail-

able.

Cannot access HD2 or HD3 The previously stored

multicast channel when multicast preset or direct

No action required. The

station is not available in

recalling a preset or from a tune is not available in your your current location.

direct tune.

current reception area.

Text information does not

match currently playing

audio.

Data service issue by the

radio broadcaster.

Fill out the station issue

form at website listed

below. ¹

There is no text information Data service issue by the

shown for currently selected radio broadcaster.

frequency.

Fill out the station issue

form at website listed

below.¹

¹http://hdradio.com/stations/feedback

HD Radio Technology manufactured under

SATELLITE RADIO ^{(IF EQUIPPED)}

license from iBiquity Digital Corporation

and foreign patents. HD Radio and the HD

and HD Radio logos are proprietary

trademarks of DTS Ford Motor Company

and DTS are not responsible for the

content sent using HD Radio technology.

Content may be changed, added or deleted

at any time at the station owner's

discretion.

SiriusXM® Satellite Radio broadcasts a

variety of music, news, sports, weather,

traffic and entertainment satellite radio

channels. For more information and a

complete list of SiriusXM satellite radio

channels, visit www.siriusxm.com in the

United States, www.siriusxm.ca in Canada,

or call SiriusXM at 1-888-539-7474.

429

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

Audio System

Note: This receiver includes the eCos

real-time operating system. eCos is

published under the eCos License.

Satellite Radio Reception Factors

Potential satellite radio reception issues

Antenna obstructions

Terrain

For optimal reception performance, keep the antenna

clear of snow and ice build-up and keep luggage and other

material as far away from the antenna as possible.

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and

thunderstorms can interfere with your reception.

Station overload

When you pass a ground-based broadcast-repeating

tower, a stronger signal may overtake a weaker one and

the audio system may mute.

Satellite radio signal interfer- Your display may show ACQUIRING . . . to indicate the

ence

interference and the audio system may mute.

SiriusXM satellite radio is a

SiriusXM Satellite Radio Service

subscription-based satellite radio service

that broadcasts a variety of music, sports,

news, weather, traffic and entertainment

programming. Your factory-installed

SiriusXM satellite radio system includes

hardware and a limited subscription term,

which begins on the date of sale or lease

of your vehicle. See an authorized dealer

for availability.

Note: SiriusXM reserves the unrestricted

right to change, rearrange, add or delete

programming including canceling, moving

or adding particular channels, and its prices,

at any time, with or without notice to you.

Ford Motor Company shall not be

responsible for any such programming

changes.

For more information on extended

subscription terms (a service fee is

required), the online media player and a

complete list of SiriusXM satellite radio

channels, and other features, please visit

www.siriusxm.com in the United States,

www.siriusxm.ca in Canada, or call

SiriusXM at 1-888-539-7474.

Satellite Radio Electronic Serial

Number (ESN)

You need your ESN to activate, modify or

track your satellite radio account.

E208625

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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

Audio System

Locating Your ESN

1. Select Settings. See Settings (page

464).

With satellite radio as the source, use the

2. Select SiriusXM.

3. Select SiriusXM information.

touchscreen to select the following:

Troubleshooting

Message

Acquiring…

Condition

Action

Radio requires more than

No action required. This

message should disappear

shortly.

two seconds to produce

audio for the selected

channel.

Satellite antenna fault

SIRIUS system failure

There is an internal module If this message does not

or system failure present.

clear shortly, or with an igni-

tion key cycle, your receiver

may have a fault. See an

authorized dealer for service.

Invalid Channel

The channel is no longer

available.

Tune to another channel or

choose another preset.

Unsubscribed Channel

Your subscription does not Contact SiriusXM at 1-888-

include this channel.

539-7474 to subscribe to

the channel, or tune to

another channel.

No Signal

The signal is lost from the

SiriusXM satellite or Siri-

The signal is blocked. When

you move into an open area,

usXM tower to your vehicle the signal should return.

antenna.

Updating…

Update of channel

No action required. The

process may take up to

three minutes.

programming in progress.

Questions? Call

1-888-539-7474

Your satellite service is no

longer available.

Contact SiriusXM at 1-888-

539-7474 to resolve

subscription issues.

None found

All the channels in the

Use the channel guide to

selected category are either turn off the Lock or Skip

Check Channel Guide

skipped or locked.

function on that station.

No action required.

Subscription Updated

SiriusXM has updated the

channels available for your

vehicle.

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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

Audio System

The USB port allows you to plug in media

USB PORT (IF EQUIPPED)

playing devices, memory sticks and charge

devices.

Note: We recommend using only USB-IF

certified cables and adapters. Non-certified

cables and adapters may not work.

WARNING:Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Locating the USB Ports

The USB ports may be in the following

locations:

•

Inside the media bin.

Inside the center console.

On the lower instrument panel.

Note: The number and type of USB ports

may vary depending on your vehicle.

Note: Not all USB ports in your vehicle have

data transfer capabilities. See Auxiliary

Power Points (page 167).

USB A

E201595

USB C

E301114

432

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

Connected Vehicle -> Satellite Radio for Your Ford Explorer SUV Sixth Generation (2012-2020)

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