MyKey -> MyKey Troubleshooting for Your Ford Explorer SUV Sixth Generation (2012-2020)

MyKey  
Number of MyKeys  
USING MYKEY WITH REMOTE  
START SYSTEMS  
Indicates the number of MyKeys you have  
programmed to your vehicle. Use this  
feature to detect how many MyKeys you  
have for your vehicle and determine when  
you have deleted all MyKeys.  
MyKey is not compatible with non  
Ford-approved, aftermarket remote start  
systems. If you choose to install a remote  
start system, see an authorized dealer for  
a Ford-approved remote start system.  
Number of Admin Keys  
Indicates how many admin keys you have  
programmed to your vehicle. Use this  
feature to determine how many admin  
keys you have for your vehicle, and detect  
if an additional MyKey has been  
programmed.  
MYKEY TROUBLESHOOTING  
Condition  
Potential Causes  
I cannot create a MyKey.  
The key or transmitter used to start the vehicle  
does not have admin privileges.  
Vehicles with keyless start: Make sure you place  
the transmitter into the backup slot. See  
Passive Anti-Theft System (page 78).  
The key or transmitter used to start the vehicle  
is the only admin key. There always has to be  
at least one admin key.  
The passive anti-theft system is disabled or in  
unlimited mode.  
I cannot program the configurable  
settings.  
The transmitter used to start your vehicle does  
not have admin privileges.  
There are no MyKeys programmed to the  
vehicle. See Creating a MyKey (page 65).  
I cannot clear the MyKeys.  
I lost the only admin key.  
The key or transmitter used to start the vehicle  
does not have admin privileges.  
No MyKeys are created. See Creating a MyKey  
(page 65).  
Purchase a new key or transmitter from an  
authorized dealer.  
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing  
MyKey™  
Condition  
Potential Causes  
I lost a key.  
Program a spare key or transmitter. You may  
need to see an authorized dealer. See Passive  
Anti-Theft System (page 78).  
The MyKey distance does not accumu- The MyKey user is not using the MyKey.  
late.  
An admin key holder cleared the MyKeys and  
created new MyKeys.  
The key system has been reset.  
No MyKey functions with the trans-  
mitter.  
An admin transmitter is present at vehicle start.  
There are no MyKeys programmed to your  
vehicle. See Creating a MyKey (page 65).  
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Explorer (CTW), enUSA, Edition date: 202007, Second-Printing