2009-2016 Ford Fiesta 4 Door SYNC? User Manual
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USER MANUALS FOR EVERY MAKE & MODEL

SYNC? for Your Ford Fiesta 4 Door Sixth Generation (2009-2016)

SYNC™  
GENERAL INFORMATION  
E142598  
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Use the advanced voice recognition  
system  
SYNC is an in-vehicle communications  
system that works with your  
Bluetooth-enabled cellular phone and  
portable media player. This allows you to:  
Charge your USB device (if your device  
supports this).  
*These features require activation.  
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Make and receive calls.  
Access and play music from your  
portable music player.  
Make sure that you review your device's  
manual before using it with SYNC.  
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Use 911 Assist, Vehicle Health Report  
and SYNC Services (Traffic, Directions  
& Information).*  
Support  
The SYNC support team is available to  
help you with any questions you cannot  
answer on your own.  
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Use applications, such as Pandora and  
Stitcher, via SYNC AppLink.  
Access phonebook contacts and music  
using voice commands.  
Monday-Saturday, 8:30am-9:00pm EST.  
Sunday, 10:30am-7:30pm EST.  
Stream music from your connected  
phone.  
In the United States, call 1-800-392-3673.  
In Canada, call 1-800-565-3673.  
Text message.  
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SYNC™  
Times are subject to change due to  
holidays.  
When using SYNC:  
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Do not operate playing devices if the  
power cords or cables are broken, split  
or damaged. Place cords and cables  
out of the way, so they do not interfere  
with the operation of pedals, seats,  
compartments or safe driving abilities.  
SYNC Owner Account  
Why do I need a SYNC owner account?  
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Required to activate Vehicle Health  
Report and to view the reports online.  
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Do not leave playing devices in your  
vehicle during extreme conditions as it  
could cause them damage. See your  
device's manual for further information.  
•
Required to activate the  
subscription-based SYNC Services and  
to personalize your Saved Points and  
Favorites.  
Do not attempt to service or repair the  
system. See an authorized dealer.  
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Essential for keeping up with the latest  
software downloads available for  
SYNC.  
Privacy Information  
Access to customer support for any  
questions you may have.  
When a cellular phone is connected to  
SYNC, the system creates a profile within  
your vehicle that is linked to that cellular  
phone. This profile is created in order to  
offer you more cellular features and to  
operate more efficiently. Among other  
things, this profile may contain data about  
your cellular phone book, text messages  
(read and unread), and call history,  
including history of calls when your cellular  
phone was not connected to the system.  
In addition, if you connect a media device,  
the system creates and retains an index of  
supported media content. The system also  
records a short development log of  
approximately 10 minutes of all recent  
system activity. The log profile and other  
system data may be used to improve the  
system and help diagnose any problems  
that may occur.  
Driving Restrictions  
For your safety, certain features are  
speed-dependentandrestrictedwhenyour  
vehicle is traveling over 3 mph (5 km/h).  
Safety Information  
WARNING  
Driving while distracted can result in  
loss of vehicle control, crash and  
injury. We strongly recommend that  
you use extreme caution when using any  
device that may take your focus off the  
road. Your primary responsibility is the safe  
operation of your vehicle. We recommend  
against the use of any hand-held device  
while driving and encourage the use of  
voice-operated systems when possible.  
Make sure you are aware of all applicable  
local laws that may affect the use of  
electronic devices while driving.  
The cellular profile, media device index,  
and development log will remain in the  
vehicle unless you delete them and are  
generally accessible only in the vehicle  
when the cellular phone or media player  
is connected. If you no longer plan to use  
the system or the vehicle, we recommend  
you perform a Master Reset to erase all  
stored information.  
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SYNC™  
System data cannot be accessed without  
Helpful Hints  
special equipment and access to the  
vehicle's SYNC module. Ford Motor  
Company and Ford of Canada will not  
access the system data for any purpose  
other than as described absent consent, a  
court order, or where required by law  
enforcement, other government  
authorities, or other third parties acting  
with lawful authority. Other parties may  
seek to access the information  
independently of Ford Motor Company and  
Ford of Canada. For further privacy  
information, see the sections on 911 Assist,  
Vehicle Health Report, and Traffic,  
Directions and Information.  
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Make sure the interior of your vehicle is  
as quiet as possible. Wind noise from  
open windows and road vibrations may  
prevent the system from correctly  
recognizing spoken commands.  
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After pressing the voice button, wait  
until after the tone sounds and  
Listening appears before saying a  
command. Any command spoken  
before this does not register with the  
system.  
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Speak naturally, without long pauses  
between words.  
At any time, you can interrupt the  
system while it is speaking by pressing  
the voice button.  
USING VOICE RECOGNITION  
Initiating a Voice Session  
This system helps you control many  
features using voice commands. This  
allows you to keep your hands on the  
wheel and focus on what is in front of you.  
Initiate a voice session by  
pressing the voice button on the  
steering wheel controls. See  
Voice Control (page 62).  
You can say any of the following:  
Voice command  
If you want the system to carry out the following  
Stream audio from your phone.  
Bluetooth audio  
(cancel | stop | exit)  
Cancel the requested action.  
((line | AV | audio video) Access the device connected to the auxiliary input jack.  
in | AUX | audio video)  
mobile (apps | applica- Access mobile applications.  
tions)  
(phone | Blackberry |  
iPhone | Mobile)  
Make calls.  
(USB [stick] | iPod | MP3 Access the device connected to your USB port.  
[player])  
vehicle [health] report  
Run a vehicle health report.  
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SYNC™  
Voice command  
If you want the system to carry out the following  
Adjust the level of voice interaction and feedback.  
Hear a list of voice commands available in the current mode.  
voice settings  
[main menu] help  
You can say any of the voice commands that appear within open and close brackets that  
are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or  
stop or exit.  
You must say any of the voice commands that appear outside of open and close brackets.  
For example, where mobile (apps | applications) appears, you must say mobile followed  
by either apps or applications.  
You do not need to say words that appear within square brackets. For example, for where  
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.  
Note: Mobile Applications, Services and Vehicle health report, is only available in the United  
States of America.  
Adjusting the Interaction Level  
System Interaction and Feedback  
Initiate a voice session by  
pressing the voice button on the  
steering wheel controls. See  
The system provides feedback through  
audible tones, prompts, questions and  
spoken confirmations depending on the  
situation and the chosen level of  
Voice Control (page 62).  
interaction (voice settings). You can  
A tone sounds and the following  
message appears in the information  
display.  
customize the voice recognition system to  
provide more or less instruction and  
feedback.  
The default setting is to a higher level of  
interaction in order to help you learn to use  
the system. You can change these settings  
at any time.  
Message  
Listen  
When prompted say the following:  
Voice command  
voice settings  
If you want the system to carry out the following  
Followed by either of the following:  
interaction mode novice Provide more detailed interaction and guidance.  
interaction mode  
advanced  
Provide less audible interaction and more tone prompts.  
The system defaults to the standard interaction mode.  
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SYNC™  
Confirmation prompts are short questions  
correct?". If turned off, the system simply  
makes a best guess as to what you  
requested and may ask you to confirm  
settings.  
the system asks when it is not sure of your  
request or when there are multiple possible  
responses to your request. For example,  
the system may ask "Phone, is that  
Voice command  
If you want the system to carry out the following  
confirmation prompts off Make a best guess from the command; you may still occa-  
sionally be asked to confirm settings.  
confirmation prompts on Clarify your voice command with a short question.  
For example, say "Say 1 after the tone to  
The system creates candidate lists when  
call John Doe at home. Say 2 after the tone  
it has the same confidence level of several  
to call Johnny Doe on mobile. Say 3 after  
options based on your voice command.  
the tone to call Jane Doe at home." You  
When turned on, it may prompt you with  
could also say "Say 1 after the tone to play  
as many as four possibilities for  
John Doe, Say 2 after the tone to play  
clarification.  
Johnny Doe."  
Voice command  
If you want the system to carry out the following  
media candidate lists off Make a best guess from the media candidate list. You may  
still occasionally be asked questions.  
media candidate lists on Clarify your voice command for media candidates.  
phone candidate lists off Make a best guess from the phone candidate list. You may  
still occasionally be asked questions.  
phone candidate lists on Clarify your voice command for phone candidates  
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Using privacy mode.  
Dialing a number.  
Redialing.  
USING SYNC™ WITH YOUR  
PHONE  
Call waiting notification.  
Caller ID.  
Hands-free calling is one of the main  
features of SYNC. While the system  
supports a variety of features, many are  
dependent on your cellular phone's  
functionality. At a minimum, most cellular  
phones with Bluetooth wireless technology  
support the following functions:  
Other features, such as text messaging  
using Bluetooth and automatic phonebook  
download, are phone-dependent features.  
To check your phone's compatibility, see  
your phone's manual and visit  
www.SYNCMyRide.com,  
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Answering an incoming call.  
Ending a call.  
www.SYNCMyRide.ca or  
www.syncmaroute.ca.  
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SYNC™  
1. Press the phone button, and then scroll  
Pairing a Phone for the First Time  
to System Settings. Press OK.  
Note: SYNC can support downloading up  
to approximately 1000 entries per  
Bluetooth-enabled cellular phone.  
2. Scroll to Bluetooth Devices. Press OK.  
3. Scroll to Add Bluetooth Device. Press  
OK.  
Note: Make sure to switch on the ignition  
and the radio. Put the transmission in  
position P.  
4. When Find SYNC appears in the  
display, press OK.  
5. Put your phone into Bluetooth  
discovery mode. See your phone's  
manual if necessary.  
Note: To scroll through the menus, press  
the up and down arrows on your audio  
system.  
6. When prompted on your phone's  
display, enter the six-digit PIN provided  
by SYNC in the radio display. The  
display indicates when the pairing is  
successful.  
Wirelessly pairing your phone with SYNC  
allows you to make and receive hands-free  
calls.  
1. Press the phone button. When the  
display indicates there is no phone  
paired, press OK.  
The system then prompts with questions,  
such as if you would like to set the current  
phone as the primary phone (the phone  
SYNC automatically tries to connect with  
first upon vehicle start-up) and download  
your phone book.  
2. When Find SYNC appears in the  
display, press OK.  
3. Put your phone into Bluetooth  
discovery mode. See your device's  
manual if necessary.  
Phone Voice Commands  
4. When prompted on your phone's  
display, enter the six-digit PIN provided  
by SYNC in the radio display. The  
display indicates when the pairing is  
successful.  
Press the voice icon and say "Phone". Say  
any of the following:  
"PHONE"  
"Call <name>"1,2  
Depending on your phone's capability and  
your market, the system may prompt you  
with questions, such as setting the current  
phone as the primary phone (the phone  
SYNC automatically tries to connect with  
first upon vehicle start-up) and  
"Call <name> at home"1,2  
"Call <name> at work"1,2  
"Call <name> in office"1,2  
"Call <name> on mobile OR cell"1,2  
"Call <name> on other"1,2  
"Call history incoming"2  
"Call history missed"2  
downloading your phonebook.  
Pairing Subsequent Phones  
Note: Make sure to switch on the ignition  
and the radio. Put the transmission in  
position P.  
Note: To scroll through the menus, press  
the up and down arrows on your audio  
system.  
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SYNC™  
"PHONE"  
"DIAL"  
"Call history outgoing"2  
"Connections"2  
"411 (four-one-one)", "911" (nine-one-  
one)  
"700" (seven hundred)  
"800" (eight hundred)  
"900" (nine hundred)  
"Pound" (#)  
"Dial"1,3  
"Go to privacy"  
"Hold"  
"Join"  
"Number <0-9>"  
"Asterisk" (*)  
"Menu"2,4  
"Phone book <name>"2  
"Clear" (deletes all entered digits)  
"Delete" (deletes one digit)  
"Plus"  
"Phone book <name> at home"2  
"Phone book <name> at office"2  
"Phone book <name> at work" 2  
"Star"  
Note: To exit dial mode, press and hold the  
phone button or press MENU to go to the  
phone menu.  
"Phone book <name> on mobile OR  
cell"2  
"Phone book <name> on other"2  
"MENU"  
1 This command does not require you to  
say "Phone" first.  
2 This command is not available until  
phone information is completely  
downloaded using Bluetooth.  
3 See Dial table below.  
"(Phone) connections"  
"(Phone) settings (message) notification  
off"  
"(Phone) settings (message) notification  
on"  
4 See Menu table below.  
"(Phone) settings (set) phone ringer"  
"(Phone) settings (set) ringer 1"  
"(Phone) settings (set) ringer 2"  
"(Phone) settings (set) ringer 3"  
"(Phone) settings (set) ringer off"  
"Battery"  
Phone book commands: When you ask  
SYNC to access things such as a  
phonebook name or number, the  
requested information appears in the  
display to view. Press the phone button  
and say, "Call" to call the contact.  
"Phone name"  
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SYNC™  
Receiving Calls  
"MENU"  
"Signal"  
When receiving a call, you can:  
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Answer the call by pressing the phone  
button.  
"Text message inbox"  
Reject the call by pressing and holding  
the phone button.  
Words in ( ) are optional and do not have  
to be spoken for the system to understand  
the command.  
Ignore the call by doing nothing.  
Making Calls  
Phone Options during an Active  
Call  
Press the voice icon and when prompted  
say:  
During an active call, you have more menu  
features that become available, such as  
putting a call on hold or joining calls. Use  
the arrow buttons to scroll through the  
menu options.  
1. Say "Call <name>" or "Dial", then the  
desired number.  
2. When the system confirms the number,  
say, "Dial" again to initiate the call.  
1. Press MENU during an active call.  
To erase the last spoken digit, say, "Delete"  
or press the left arrow button. To erase all  
spoken digits, say "Clear" or press and hold  
the left arrow button.  
2. After selecting Active Call Menu, press  
OK.  
3. Scroll to cycle through the following  
options:  
To end the call, press and hold the phone  
button.  
When you select:  
You can:  
Mute Call?  
Privacy  
Mute the call.  
Switch a call from an active hands-free environment to  
your cellular phone for a more private conversation.  
Press OK when Privacy on/off appears. (The display  
indicates In Privacy and the system transfers your call.)  
Call Hold  
Put an active call on hold.  
Press OK when Hold on/off appears. To answer another  
call at this time, press the phone button.  
Enter Tones  
Enter "tones", such as numbers for passwords.  
Scroll until the desired number appears in the display, then  
press OK; a tone sounds as confirmation. Repeat as  
necessary.  
Join Calls  
Join two separate calls. (SYNC supports a maximum of  
three callers on a multiparty call or conference call.)  
1. Press the phone button.  
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SYNC™  
When you select:  
You can:  
2. Access the desired contact through SYNC or use voice  
commands to place the second call. Once actively in the  
second call, press MENU.  
3. Scroll to Join Calls, and press OK. Press OK again when  
Join Calls? appears.  
Phonebook  
Access your phonebook contacts.  
1. Press OK to select, and then scroll through your phone-  
book contacts.  
2. Press OK again when the desired selection appears in  
the display.  
3. Press the phone button.  
Call History  
Access your call history log.  
1. Press OK to select, then scroll through your call history  
options (incoming, outgoing or missed).  
2. Press OK when the desired selection appears in the  
display.  
3. Press the phone button to call the selection.  
Return  
Exit the current menu.  
1. Press the phone button to enter the  
Accessing Features through the  
Phone Menu  
phone menu.  
2. Scroll to cycle through:  
SYNC's phone menu allows you to redial  
a number, access your call history and  
phonebook and sends text messages as  
well as access phone and system settings.  
You can also access advanced features,  
such as 911 Assist, Vehicle Health Report  
and SYNC Services.  
When you select:  
You can:  
Phone Redial  
Call History1  
Redial the last number called (if available). Press OK to  
select, and then press OK again to confirm.  
Access any previously dialed, received or missed calls after  
you connect your Bluetooth-enabled phone to SYNC.  
1. Press OK to select.  
2. Scroll to select from Call History Incoming, Call History  
Outgoing or Call History Missed. Press OK to make your  
selection.  
3. Press OK or the phone button to call the desired selec-  
tion.  
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SYNC™  
When you select:  
You can:  
Note: The system attempts to automatically re-download  
your phonebook and call history each time your phone  
connects to SYNC (if the auto download feature is on and  
your Bluetooth-enabled cellular phone supports this  
feature).  
Phonebook1,2  
Access and call any contacts in your previously down-  
loaded phonebook.  
1. Press OK to confirm and enter. If your phonebook has  
fewer than 255 listings, they appear alphabetically in flat  
file mode. If there are more than 255 entries, the system  
organizes them into alphabetical categories.  
2. Scroll until the desired contact appears, then press OK.  
3. Press OK or the phone button.  
Text Message1  
Send, download and delete text messages.  
Phone Settings 1  
View your phone's status, set ring tones, select your  
message notification, change phone book entries and  
automatically download your cellular phone among other  
features.  
SYNC Services3  
911 Assist4  
Access the SYNC Services portal where you can request  
various types of information, traffic reports and directions.  
Place an emergency call to a 911 operator for you after an  
accident, when used properly.  
Vehicle Health Report3  
Mobile Apps3  
Create and receive a diagnostic report card on your vehicle.  
Interact with SYNC-capable mobile applications on your  
smartphone.  
System Settings  
Access Bluetooth Devices menu listings (Add, Connect,  
Set as Primary, On and Off, Delete) as well as Advanced  
menu listings (prompts, languages, defaults, masterreset,  
install application and system information).  
Exit Phone Menu  
Exit the phone menu by pressing OK.  
1 This is a phone-dependent feature.  
2 This is a phone-dependent and speed-dependent feature.  
3 This is an optional feature and available in the United States only.  
4 This is an optional feature and available in the United States and Canada only.  
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SYNC™  
Sending, Downloading and Deleting  
Your Text Messages  
Text Messaging  
Note: This is a phone-dependent feature.  
Note: Forwarding a text message is a  
speed-dependent feature and is only  
available when your vehicle is traveling at 3  
mph (5 km/h) or less.  
SYNC allows you to receive, send,  
download and delete text messages. The  
system can also read incoming text  
messages to you so that you do not have  
to take your eyes off the road.  
Note: You can only have one recipient per  
text message.  
Receiving a Text Message  
Text messaging is a phone-dependent  
feature. If your phone is compatible, SYNC  
allows you to receive, send, download and  
delete text messages.  
Note: This is a phone-dependent feature.  
Your phone must support downloading text  
messages using Bluetooth to receive  
incoming text messages.  
1. Press the phone button.  
When a new message arrives, an audible  
tone sounds and the display indicates you  
have a new message. You have these  
options:  
2. Scroll to Text Message, and then press  
OK.  
Scroll to select from the following options:  
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Send Text Message? allows you to  
send a new text message based on a  
pre-defined set of 15 messages.  
•
Press the voice button, wait for the  
prompt and say "Read message" to  
have SYNC read the message to you.  
•
Download Unread Msgs allows you  
to download your unread messages  
(only) to SYNC. To download the  
messages, press OK to select. The  
display indicates that it is downloading  
your messages. When it is complete,  
SYNC takes you to your inbox.  
•
Press OK to receive and open the text  
message or do nothing and the  
message goes into your text message  
inbox. Press OK again and SYNC reads  
your message aloud as you are not able  
to view the message. You can then also  
choose to reply or forward the  
message.  
•
Delete All Messages? allows you to  
delete current text messages from  
SYNC (not your phone). To delete the  
messages, press OK to select. The  
display indicates when it is finished  
deleting all your text messages. SYNC  
returns you to the text message menu.  
•
Press OK and scroll to choose  
between:  
•
Reply to Text Message: Press OK  
to access and then scroll through  
the list of pre-defined messages to  
send.  
•
Return exits the current menu when  
you press OK.  
•
ForwardTextMessage: Press OK  
to forward the message to anyone  
in your Phonebook or Call History.  
You can also choose Enter Number.  
If you select Send Text Message?:  
1. Press OK to select. If the system  
detects your phone does not support  
this feature, Unsupported appears in  
the display and SYNC returns to the  
main menu.  
2. Scroll to cycle through the message  
options in the following chart.  
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SYNC™  
3. Press OK when the desired selection  
Pre-defined text message options  
No  
is in the display.  
4. Enter the name of the recipient. Scroll  
to cycle through Phonebook or Call  
History entries. You can also select  
Enter Number to say the desired  
number.  
Why?  
Thanks  
Where R you?  
I need more directions  
I love you  
5. Press OK to enter the desired menu  
and scroll to select the specific  
contact.  
6. Press OK when the contact appears  
and press OK again to confirm when  
the system asks if you would like to  
send the message. The system sends  
each text message with the following  
signature: "This message was sent  
from my <Ford or Lincoln>".  
Too funny  
Can't wait to see you  
I'm stuck in traffic  
Accessing Your Phone Settings  
Pre-defined text message options  
Can't talk right now  
Call me  
These are phone-dependent features. Your  
phone settings allow you to access and  
adjust features such as your ring tone, text  
message notification, modify your  
phonebook and set up automatic  
download.  
Call U later  
Be there in 10 minutes  
Be there in 20 minutes  
Yes  
1. Press the phone button.  
2. Scroll to Phone Settings, and then  
press OK.  
3. Scroll to select from the following  
options:  
When you select:  
You can:  
Phone Status  
Set Ringer  
See the provider, name, signal power, battery power and  
roaming status of your connected phone.  
Press OK to select and scroll to view the information.  
When done, press OK again to return to the phone status  
menu.  
Select which ring tone sounds during an incoming call (one  
of the system's or your phone's).  
1. Press OK to select and scroll to hear Ringer 1, Ringer 2,  
Ringer 3 and Phone Ringer.  
2. Press OK to select.  
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SYNC™  
When you select:  
You can:  
If your phone supports in-band ringing, your phone's ring  
tone plays when you choose Phone Ringer.  
Message Notification  
Have the option of hearing an audible tone to notify you  
when a text message arrives.  
1. Press OK to select and scroll between Message Notific-  
ation On and Message Notification Off.  
2. Press OK to select.  
Modify Phonebook  
Modify the contents of your phonebook (such as add,  
delete or download). Press OK to choose between:  
Add Contacts: Press OK to add more contacts from your  
phone book. Push the desired contact(s) on your phone.  
See your phone's manual on how to push contacts.  
Delete Phonebook: Press OK to delete the current phone  
book and call history. When Delete Phonebook appears,  
press OK to confirm. SYNC takes you back to the Phone  
Settings menu.  
Download Phonebook: Press OK to select, then and press  
OK again when Confirm Download? appears.  
Auto Download  
Automatically download your phone book each time your  
phone connects to SYNC.*  
Press OK to select. When Auto Download On? appears,  
press OK to have your phonebook automatically down-  
loaded each time.**  
Select Off if you do not want to download your phonebook  
every time your phone connects to SYNC. Your phonebook,  
call history and text messages can only be accessed when  
your specific phone is connected to SYNC.  
Return  
Exit the current menu.  
*Downloading times are phone-dependent and quantity-dependent.  
**When Auto Download is on, it automatically deletes any changes, additions or deletions  
saved since your last download.  
Bluetooth Devices  
System Settings  
The Bluetooth Devices menu allows you  
This menu provides access to your  
to add, connect and delete devices, set a  
Bluetooth Devices and Advanced menu  
phone as primary as well as turn your  
features. Use the arrow buttons to scroll  
Bluetooth feature on and off.  
through the menu options.  
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SYNC™  
1. Press the phone button to enter the  
3. Scroll to Bluetooth Devices. Press OK.  
phone menu  
4. Scroll to select from the following  
options:  
2. Scroll to System Settings. Press OK.  
If you select:  
You can:  
Add Bluetooth Device*  
See Using SYNC™ With Your Phone (page 268).  
Connect a previously paired Bluetooth-enabled phone.**  
1. Press OK to select and view a list of previously paired  
phones.  
Connect Bluetooth Device  
2. Scroll until you find the desired device, and then press  
OK to connect the phone.  
Set as Primary Phone  
Set a previously paired phone as your primary phone.  
Press OK to select and scroll to select the desired phone.  
Press OK to confirm.  
SYNC attempts to connect with the primary phone atevery  
ignition cycle. When you select a phone as a primary phone,  
it appears first in the list and the system marks it with an  
asterisk.  
Set Bluetooth  
Turn the Bluetooth feature on and off.  
Press OK and scroll to toggle between On and Off. Make  
a selection, and then press OK.  
Setting Bluetooth to off disconnects all Bluetooth devices  
and turns off all Bluetooth features.  
Delete Device  
Delete All Devices  
Return  
Delete a paired phone.  
Press OK and scroll to select the device. Press OK to  
confirm.  
Delete all previously paired phones (and all information  
originally saved with those phones).  
Press OK to select.  
Exit the current menu.  
* This is a speed-dependent feature.  
**You can only connect one device at a time. When another phone is connected, the  
previous one is disconnected.  
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SYNC™  
Advanced  
1. Press the phone button to enter the  
phone menu  
The Advanced menu allows you to access  
and set prompts, languages, defaults,  
perform a master reset, install an  
2. Scroll to System Settings. Press OK.  
3. Scroll to Advanced. Press OK.  
application and view system information.  
4. Scroll to select from the following  
options:  
If you select:  
You can:  
Prompts  
Get help from SYNC by using questions, helpful hints or  
asking you for a specific action. To turn these prompts on  
or off:  
1. Press OK to select and scroll to select between On and  
Off.  
2. Press OK when the desired selection appears in the  
display. SYNC takes you back to the Advanced menu.  
Languages  
Choose between English, Français and Español. Once  
selected, all of the radio displays and prompts are in the  
selected language.  
1. Press OK to select and then scroll through the languages.  
2. Press OK when the desired selection appears in the  
display. If you change the language setting, the display  
indicates that the system is updating. When complete,  
SYNC takes you back to the Advanced menu.  
Factory Defaults  
Master Reset  
Return to the factory default settings. This selection does  
not erase your indexed information (phonebook, call  
history, text messages and paired devices).  
1. Press OK to select and then press OK again when  
Restore Defaults? appears in the display.  
2. Press OK to confirm.  
Completely erase all information stored on SYNC  
(phonebook, call history, text messages and paired  
devices) and return to the factory default settings.  
Press OK to select. The display indicates when complete  
and SYNC takes you back to the Advanced menu.  
Install Application?  
Delete All Devices  
Install applications you have downloaded.  
Press OK and scroll to select. Press OK to confirm.  
Delete all previously paired phones (and all information  
originally saved with those phones).  
Press OK to select.  
System Info  
Access the Auto Version number as well as the FDN  
number.  
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SYNC™  
If you select:  
You can:  
Press OK to select.  
MAP Profile  
Return  
This is a Bluetooth component, which can further help  
your phone with the exchange of text messages.  
Exit the current menu.  
WARNINGS  
SYNC™ APPLICATIONS AND  
SERVICES  
Do not wait for 911 Assist to make an  
emergency call if you can do it  
yourself. Dial emergency services  
immediately to avoid delayed response  
time which could increase the risk of  
serious injury or death after a crash. If you  
do not hear 911 Assist within five seconds  
of the crash, the system or phone may be  
damaged or non-functional.  
In order for the following features to work,  
your cellular phone must be compatible  
with SYNC. To check your phone's  
compatibility, visit www.SYNCMyRide.com,  
www.SYNCMyRide.ca or  
www.syncmaroute.ca.  
•
SYNC Services*: Provides access to  
Always place your phone in a secure  
location in your vehicle so it does not  
become a projectile or get damaged  
in a crash. Failure to do so may cause  
serious injury to someone or damage the  
phone which could prevent 911 Assist from  
working properly.  
traffic, directions and information such  
as travel, horoscopes, stock prices and  
more.  
•
•
911 Assist: Can alert 911 in the event of  
an emergency.  
Vehicle Health Report*: Provides a  
diagnostic and maintenance report  
card of your vehicle.  
Note: The SYNC 911 Assist feature must be  
set on before the incident.  
•
SYNC AppLink: Allows you to connect  
to and use certain applications such as  
Pandora and Stitcher (if your phone is  
compatible).  
Note: Before setting this feature on, make  
sure that you read the 911 Assist Privacy  
Notice later in this section for important  
information.  
*This is an optional feature and available  
in the United States only.  
Note: If any user turns 911 Assist on or off,  
that setting applies for all paired phones. If  
911 Assist is turned off, either a voice  
message plays or a display message (or  
icon) comes on (or both) when your vehicle  
is started after a previously paired phone  
connects.  
911 Assist(If Equipped)  
WARNINGS  
Unless the 911 Assist setting is set on  
before a crash, the system will not  
Note: Every phone operates differently.  
While SYNC 911 Assist works with most  
cellular phones, some may have trouble  
using this feature.  
dial for help which could delay  
response time, potentially increasing the  
risk of serious injury or death after a crash.  
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SYNC™  
If a crash deploys an airbag (excluding  
•
•
You must pair and connect a  
Bluetooth-enabled and compatible  
cell phone to SYNC.  
knee airbags and rear inflatable safety  
belts [if equipped]) or activates the fuel  
pump shut-off, your SYNC-equipped  
vehicle may be able to contact emergency  
services by dialing 911 through a paired and  
connected Bluetooth-enabled phone. You  
can learn more about the 911 Assist  
feature, visit www.SYNCMyRide.com,  
www.SYNCMyRide.ca or  
A connected Bluetooth-enabled phone  
must have the ability to make and  
maintain an outgoing call at the time  
of the incident.  
•
•
A connected Bluetooth-enabled phone  
must have adequate network coverage,  
battery power and signal strength.  
www.syncmaroute.ca.  
The vehicle must have battery power  
and be located in the U.S., Canada or  
in a territory in which 911 is the  
emergency number.  
See Supplementary Restraints System  
(page 34). Important information about  
airbag deployment is in this chapter.  
See Roadside Emergencies (page 157).  
Important information about the fuel pump  
shut-off is in this chapter.  
In the Event of a Crash  
Not all crashes will deploy an airbag or  
activate the fuel pump shut-off (the  
triggers for 911 Assist). If a connected cell  
phone sustains damage or loses its  
connection to SYNC during a crash, SYNC  
will search for and try to connect to a  
previously paired cell phone; SYNC will  
then attempt to call the emergency  
services.  
Setting 911 Assist On or Off  
1. Press the phone button to enter the  
phone menu.  
2. Scroll to select 911 Assist.  
3. Press OK to confirm and enter the 911  
Assist menu.  
4. Scroll to select between On or Off.  
Before making the call:  
5. Press OK when the desired option  
appears in the radio display. Set On or  
Set Off appears in the display as  
confirmation.  
•
SYNC provides a short window of time  
(about 10 seconds) to cancel the call.  
If you fail to cancel the call, SYNC  
attempts to dial 911.  
Off selections include:  
•
SYNC says the following, or a similar  
message: "SYNC will attempt to call  
911, to cancel the call, press Cancel on  
your screen or press and hold the  
phone button on your steering wheel."  
•
Off with reminder: Provides a display  
and voice reminder at phone  
connection at vehicle start.  
•
Off without reminder: Provides a  
display reminder only without a voice  
reminder at phone connection.  
If you do not cancel the call, and SYNC  
makes a successful call, a pre-recorded  
message plays for the 911 operator, and  
then the occupant(s) in your vehicle is able  
to talk with the operator. Be prepared to  
provide your name, phone number and  
location immediately, because not all 911  
systems are capable of receiving this  
information electronically.  
To make sure that 911 Assist works  
properly:  
•
SYNC must be powered and working  
properly at the time of the incident and  
throughout feature activation and use.  
•
The 911 Assist feature must be set on  
before the incident.  
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SYNC™  
911 Assist May Not Work If  
Note: Your Vehicle Health Report feature  
requires activation before use. Visit  
www.SYNCMyRide.com to register. There  
is no fee or subscription associated with  
Vehicle Health Report, but you must register  
to use this feature.  
•
•
•
Your cellular phone or 911 Assist  
hardware sustains damage in a crash.  
The vehicle's battery or the SYNC  
system has no power.  
The phone(s) previously paired or  
connected to the system are thrown  
from your vehicle.  
Note: This feature may not function  
properly if you have enabled caller ID  
blocking on your cellular phone. Before  
running a report, review the Vehicle Health  
Report Privacy Notice.  
911 Assist Privacy Notice  
When you turn on 911 Assist, it may  
Note: In order to allow a break-in period for  
your vehicle, you may not be able to create  
a Vehicle Health Report until your vehicle  
odometer has reached 200 miles.  
disclose to emergency services that your  
vehicle has been in a crash involving the  
deployment of an airbag or activation of  
the fuel pump shut-off. Certain versions or  
updates to 911 Assist may also be capable  
of electronically or verbally disclosing to  
911 operators your vehicle location or other  
details about your vehicle or crash to assist  
911 operators to provide the most  
Note: Cellular phone and SMS charges may  
apply when making a report.  
Register for Vehicle Health Report and set  
your report preferences at  
www.SYNCMyRide.com. After registering,  
you can request a Vehicle Health Report  
(inside your vehicle). Return to your  
account at www.SYNCMyRide.com to view  
your report. You can also choose for SYNC  
to remind you automatically to run reports  
at specific mileage intervals.  
appropriate emergency services. If you do  
not want to disclose this information, do  
not turn the feature on.  
Vehicle Health Report  
WARNING  
The system allows you to check your  
vehicle's overall health in the form of a  
diagnostic report card. The Vehicle Health  
Report contains valuable information such  
as:  
Always follow scheduled  
maintenance instructions, regularly  
inspect your vehicle, and seek repair  
for any damage or problem you suspect.  
Vehicle Health Report supplements, but  
cannot replace, normal maintenance and  
vehicle inspection. Vehicle Health Report  
only monitors certain systems  
electronically monitored by your vehicle  
and will not monitor or report the status  
of any other system, (such as brake lining  
wear). Failure to perform scheduled  
maintenance and regularly inspect your  
vehicle may result in vehicle damage and  
serious injury.  
•
•
•
•
Vehicle diagnostic information  
Scheduled maintenance  
Open recalls and Field Service Actions  
Items noted during vehicle inspections  
by an authorized dealer that still need  
servicing.  
You can run a report (after your vehicle has  
been running a minimum of 60 seconds)  
by pressing the voice button and saying  
"Vehicle Health Report", or pressing the  
phone button.  
Note: This feature is only available in the  
United States.  
To run a report using the phone button:  
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SYNC™  
1. Press the phone button to enter phone  
3. Scroll to select from the following  
options:  
menu.  
2. Scroll to select Vehicle Health, and  
then press OK.  
Vehicle Health Report options  
User Preferences: Press OK Automatic Reports: Press OK to and select On or Off.  
to select and enter the  
menu. Scroll to select from:  
Select On to have SYNC automatically prompt you to run  
a health report at certain mileage intervals.*  
Mileage Intervals: Press OK. Scroll to select between  
5000, 7500 or 10000-mile intervals and pressOK to make  
your selection.  
Return: Press OK to exit the menu.  
Run Report?  
Press OK for SYNC to run a health report of your vehicle's  
diagnostic systems and send the results to Ford where it  
combines with scheduled maintenance information, open  
recalls and other field service actions and vehicle inspec-  
tion items that still need servicing from an authorized  
dealer.  
Return  
Exit the current menu.  
*You must first turn this feature on before you can select the desired mileage interval.  
SYNC Services: Traffic, Directions  
Vehicle Health Report Privacy Notice  
& Information (TDI) (If Equipped,  
Unites States Only)  
When you create a Vehicle Health Report,  
Ford Motor Company may collect your  
cellular phone number (to process your  
report request) and diagnostic information  
about your vehicle. Certain versions or  
updates to Vehicle Health Report may also  
collect more vehicle information. Ford may  
use your vehicle information it collects for  
any purpose. If you do not want to disclose  
your cellular phone number or vehicle  
information, do not run the feature or set  
up your Vehicle Health Report profile at  
www.SYNCMyRide.com. See  
Note: SYNC Services varies by trim level  
and model year and may require a  
subscription. Traffic alerts and turn-by-turn  
directions available in select markets.  
Message and data rates may apply. Ford  
Motor Company reserves the right to change  
or discontinue this product service at any  
time without prior notification or incurring  
any future obligation.  
www.SYNCMyRide.com (Vehicle Health  
Report Terms and Conditions, and Privacy  
Statement) for more information.  
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SYNC™  
Note: SYNC Services requires activation  
Note: When you connect, the service uses  
GPS technology and advanced vehicle  
sensors to collect your vehicle's current  
location, travel direction and speed to help  
provide you with the directions, traffic  
reports, or business searches you request.  
Further, to provide the services you request,  
for continuous improvement, the service  
may collect and record call details and voice  
communications. For more information, see  
SYNC Services Terms and Conditions at  
www.SYNCMyRide.com. If you do not want  
Ford or its service providers to collect your  
vehicle travel information or other  
before use. Visit www.SYNCMyRide.com to  
register and check your eligibility for  
complimentary services. Standard phone  
and message rates may apply. Subscription  
may be required. You must also have the  
active SYNC Services Bluetooth-enabled  
cellular phone paired and connected to the  
system in order to connect to, and use,  
SYNC Services. See Using SYNC™ With  
Your Phone (page 268).  
Note: This feature does not function  
properly if you have enabled caller ID  
blocking on your cellular phone. Make sure  
your cellular phone is not blocking caller ID  
before using SYNC Services.  
information identified in the Terms and  
Conditions, do not subscribe or use the  
service.  
Note: The driver is ultimately responsible  
for the safe operation of the vehicle, and  
therefore, must evaluate whether it is safe  
to follow the suggested directions. Any  
navigation features provided are only an aid.  
Make your driving decisions based on your  
observations of local conditions and existing  
traffic regulations. Do not follow the route  
suggestions if doing so would result in an  
unsafe or illegal maneuver, place you in an  
unsafe situation, or if you would be directed  
into an area that you consider unsafe. Maps  
used by this system may be inaccurate  
because of errors, changes in roads, traffic  
conditions or driving conditions.  
SYNC Services uses advanced vehicle  
sensors, integrated GPS technology and  
comprehensive map and traffic data, to  
give you personalized traffic reports,  
precise turn-by-turn directions, business  
search, news, sports, weather and more.  
For a complete list of services, or to learn  
more, please visit www.SYNCMyRide.com.  
Connecting to SYNC Services Using  
Voice Commands  
1. Press the voice button.  
2. When prompted, say "Services". This  
initiates an outgoing call to SYNC  
Services using your paired and  
connected Bluetooth-enabled cellular  
phone.  
3. Once you connect to the service, follow  
the voice prompts to request the  
desired service, such as Traffic or  
Directions. You can also say, "What are  
my choices?" to receive a list of  
available services from which to  
choose.  
4. Say, "Services" to return to the Services  
main menu or for help, say, "Help".  
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SYNC™  
Connecting to SYNC Services Using  
the Phone Menu  
assist you by searching for businesses  
by name or by category, residential  
addresses by street address or by  
name or specific street intersections.  
Operator Assist is a feature of your  
SYNC Services subscription. For more  
information on Operator Assist, visit  
www.SYNCMyRide.com/support.  
1. Press the phone button to enter the  
phone menu.  
2. Scroll to Services.  
3. Press OK to confirm and enter the  
Services menu. The display indicates  
the system is connecting.  
2. Follow the voice prompts to select your  
destination. Once you select your  
destination, the system uploads your  
current vehicle location, calculates a  
route based on current traffic  
4. Press OK. SYNC initiates the call to the  
Services portal.  
5. Once you connect to the service, follow  
the voice prompts to request the  
desired service, such as Traffic or  
Directions. You can also say, "What are  
my choices?" to receive a list of  
available services from which to  
choose.  
conditions and sends it back to your  
vehicle. After the route download is  
complete, the phone call automatically  
ends. You then receive audible and  
visual driving instructions as you travel  
toward your destination.  
6. Say, "Services" to return to the Services  
main menu or for help, say, "Help".  
3. While on an active route, you can select  
or say "Route summary" or "Route  
status" to view the Route Summary  
turn list or the Route Status ETA. You  
can also turn voice guidance on or off,  
cancel the route or update the route.  
Receiving Turn-by-Turn Directions  
1. When connected to SYNC Services,  
say "Directions" or "Business search".  
To find the closest business or type of  
business to your current location, just  
say "Business search" and then  
If you miss a turn, SYNC automatically asks  
if you want the route updated. Just say,  
"Yes" when prompted and the system  
sends a new route to your vehicle.  
"Search near me". If you need further  
assistance in finding a location you can  
say "Operator" at any time within a  
Directions or Business search to speak  
with a live operator. The system may  
prompt you to speak with an operator  
when it has difficulty matching your  
voice request. The live operator can  
Disconnecting from SYNC Services  
1. Press and hold the phone button on  
the steering wheel.  
2. Say "Goodbye" from the SYNC  
Services main menu.  
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SYNC™  
SYNC Services quick tips  
Personalizing  
You can personalize your Services feature to provide  
quicker access to your most used or favorite information.  
You can save address points such as work or home. You  
can also save favorite information like sports teams or a  
news category. You can learn more about personalization  
by logging onto www.SYNCMyRide.com.  
Push to interrupt  
Portable  
Press the voice button at any time (while connected to  
SYNC Services) to interrupt a voice prompt or an audio  
clip (such as a sports report) and say your voice command.  
Your subscription is associated with your Bluetooth-  
enabled cellular phone number, not your VIN (Vehicle  
Identification Number). You can pair and connect your  
phone to any vehicle equipped with SYNC Services and  
continue enjoying your personalized services.  
You can even access your account outside your vehicle.  
Just use the number on your phone's call history. Traffic  
and Directions features do not function properly but  
information services and the 411 connect and text message  
features are available.  
To Access Using the Phone Menu  
SYNC AppLink  
1. Press the phone button to access the  
Note: This feature is only available in the  
United States.  
SYNC phone menu on-screen.  
2. Scroll to Mobile Apps and press OK to  
access a list of available applications.  
Note: You must pair and connect your  
smartphone to SYNC to access AppLink.  
3. Scroll through the list of available  
applications and press OK to select a  
particular app.  
Note: iPhone users need to connect the  
phone to the USB port in order to start the  
application. We recommend you lock your  
iPhone after starting an application.  
4. Once an app is running through SYNC,  
you can access an app’s menu by  
pressing the MENU button to first  
access the SYNC menu.  
Note: The AppLink feature is not available  
if your vehicle is equipped with the MyFord  
Touch or MyLincoln Touch system.  
5. Select "SYNC-Media" by pressing OK.  
Note: Depending on your display type, you  
can access AppLink from the media menu,  
the phone menu, or by using voice  
commands. Once an app is running through  
AppLink, you can control main features of  
the app through voice commands and  
steering wheel controls.  
6. Scroll until "<App name> Menu" is  
displayed (such as, Pandora Menu),  
then press OK. From here, you can  
access an application's features, such  
as Thumbs up and Thumbs down. For  
more information, please visit  
www.SYNCMyRide.com.  
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SYNC™  
To Access Using the Media Menu  
USING SYNC™ WITH YOUR  
MEDIA PLAYER  
1. Press the AUX button on the center  
console.  
You can access and play music from your  
digital music player over your vehicle's  
speaker system using the system's media  
menu or voice commands. You can also  
sort and play your music by specific  
2. Press MENU to access the SYNC  
menu.  
3. Select "SYNC-Media" by pressing OK.  
4. Scroll to Mobile Apps and press OK to  
categories, for example artist and album.  
access a list of available applications.  
5. Scroll through the list of available  
applications and press OK to select a  
particular app.  
Note: The system is capable of indexing up  
to 6,000 songs.  
SYNC is capable of hosting nearly any  
digital media player including: iPod®,  
Zune™, plays from device players, and  
most USB drives. SYNC also supports the  
following audio formats MP3, WMA, WAV  
and ACC.  
6. Once an app is running through SYNC,  
you can access an app’s menu by  
pressing the MENU button to first  
access the SYNC menu.  
7. Select "SYNC-Media" by pressing OK.  
8. Scroll until "<App name> Menu" is  
displayed (such as, Pandora Menu),  
then press OK. From here, you can  
access an application's features, such  
as Thumbs up and Thumbs down. For  
more information, please visit  
Connecting Your Digital Media  
Player to the USB Port  
Note: If your digital media player has a  
power switch, make sure you switch it on  
before plugging it in.  
www.SYNCMyRide.com.  
To Connect Using Voice Commands  
To Access Using Voice Commands  
Plug the device into the USB port. See  
USB Port (page 263).  
1. Press the voice icon.  
2. When prompted, say "Mobile Apps".  
3. Say the name of the application after  
the tone.  
4. The app should start. While an app is  
running through SYNC, you can press  
the voice button and speak commands  
specific to the app, such as "Play  
Station Quickmix". Say "Help" to  
discover available voice commands.  
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SYNC™  
Press the voice button and when prompted say:  
Voice command  
Action and Description  
(USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate  
[player])  
voice commands. See Media voice commands.  
You do not need to say words that appear within square brackets. For example, for where  
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.  
To Connect Using the System Menu  
Plug the device into the USB port. See  
USB Port (page 263).  
Press the AUX button, then scroll to:  
Message  
Action and Description  
Press the OK button to enter the media menu.  
Press the OK button.  
Menu  
Browse device  
USB  
Press the OK button.  
Depending on how many digital media files are on your  
connected device, the following message may appear in the  
radio display. When indexing is complete, the screen returns  
to the Play menu.  
Indexing…  
Select one of the following:  
Play all  
Artist  
Albums  
Genres  
Playlists  
Tracks  
Browse USB  
Similar music  
Return  
Exit the current menu.  
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SYNC™  
When a track is playing, you can ask the  
system to tell you what is currently playing.  
What's Playing?  
Press the voice button and when prompted say:  
Voice command  
Action and Description  
((who's | who is) this |  
The system reads the metadata tags of the playing track,  
who plays this | (what's and if the metadata tags are populated, the system will tell  
| what is) playing [now] you what track is playing.  
| (what | which) (song |  
track | artist) is this |  
(who's | who is) playing |  
(what's | what is) this)  
You can say any of the voice commands that appear within open and close brackets that  
are separated by |. For example, where; (what's | what is) appears you say; what's or  
what is.  
You must say any of the voice commands that appear outside of open and close brackets.  
For example, where; who plays this (what's | what is) playing, you must say; who plays  
this (what's or what is) playing.  
Voice command  
Media Voice Commands  
3
[Play] Next Folder  
Press the voice button and when  
prompted say any of the following:  
[play] next track  
Voice command  
1,2  
play [playlist]  
(USB [stick] | iPod | MP3 [player])  
3
[Play] Previous Folder  
Autoplay Off  
[play] previous track  
Autoplay [on]  
1,2  
play [song | track | title | file]  
[Phone] Connections | [Media] Connec-  
tions | [Bluetooth] Connections  
1,2  
Refine album ___  
pause  
repeat (track | song) [on]  
play  
repeat off  
1,2  
play [album] [by [artist]]  
1,2  
(browse | search | show) album  
Play all  
1,2  
(browse | search | show) all (artist |  
artists)  
1,2  
play [artist]  
play [genre]  
1,2  
(browse | search | show) all (genre  
| genres)  
1,2  
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Voice command  
Voice command  
1,2  
(browse | search | show) all (song |  
songs | title | titles | file | files | track  
| tracks)  
[play] (similar music | more like this)  
((who's | who is) this | who plays this |  
(what's | what is) playing [now] | (what  
| which) (song | track | artist) is this |  
(who's | who is) playing | (what's | what  
is) this)  
shuffle [all] [on]  
shuffle off  
1 <name> is a dynamic listing, meaning that  
it could be the name of anything, such as  
a group, artist or song.  
2 This voice command is not available until  
indexing is complete.  
3 This voice command is only available in  
folder mode.  
Voice Command Guide  
Voice command  
Action and Description  
Autoplay [on]  
Turn autoplay on to listen to music processed during indexing.  
Turn autoplay off to allow the indexing process to finish  
before the system plays any of your music.*  
(browse | search | show) The system searches all the data from your indexed music  
all (genre | genres)  
and, if available, begins to play the chosen type of music. You  
can only play genres of music that are present in the GENRE  
metadata tags that you have on your digital media player.  
play [genre]  
[play] (similar music |  
more like this)  
The system compiles a playlist and then plays music similar  
to what is currently playing from the USB port using indexed  
metadata information.  
(browse | search | show) The system searches for specific artist information from the  
all (artist | artists) music indexed through the USB port.  
(browse | search | show) The system searches for specific track information from the  
all (song | songs | title |  
titles | file | files | track |  
tracks)  
music indexed through the USB port.  
(browse | search | show) The system searches for specific album information from the  
album  
music indexed through the USB port.  
play [artist]  
The system searches for specific artist information from the  
music indexed through the USB port.  
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Voice command  
Action and Description  
play [song | track | title | The system searches for specific track information from the  
file] music indexed through the USB port.  
play [album] [by [artist]] The system searches for specific album information from the  
music indexed through the USB port.  
Refine  
This allows you to make your previous command more  
specific. For example, if you asked to search and play all music  
by a certain artist, you could then say, refine album and  
choose a specific album from the list to view. If you then  
select Play, the system only plays music from that specific  
album.  
*Indexing times can vary from device to device and with regard to the number of songs  
the system needs to process.  
Media Menu Features  
Bluetooth Audio Command Guide  
The media menu allows you to select your  
Press the voice button and when  
prompted say any of the following:  
media source, how to play your music, for  
example by artist, genre, shuffle or repeat,  
and to add, connect or delete devices.  
Voice command  
[Phone] Connections | [Media] Connec-  
tions | [Bluetooth] Connections  
pause  
play  
[play] next track  
[play] previous track  
Press the AUX button, then scroll to:  
Message  
Action and Description  
Menu  
Press the OK button to enter the media menu.  
Select one of the following:  
Menu  
Play your music by artist, album, genre, playlist, track, similar  
music or play all music. You can also choose to Explore USB  
to view the supported digital music files on your playing  
device.  
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Message  
Browse device  
Action and Description  
Select and play music from your USB port, auxiliary input jack  
or stream music from your Bluetooth-enabled cell phone.  
Select one of the following:  
USB  
Press the OK button to access music plugged into your USB  
port. You can also plug in devices to charge them (if  
supported by your device). Once connected, the system  
indexes any readable media files.1  
Bluetooth audio  
Press the OK button. This is a phone-dependent feature that  
allows you to stream music playing on your Bluetooth-  
enabled phone. If supported by your device, you can press  
seek to play the previous or next track.  
Line In  
Press the OK button to select and play music from your  
portable music player over your vehicle's speakers.2  
Media Player Settings  
Choose to shuffle or repeat your music and select your  
Autoplay settings. Once you turn these selections on, they  
remain on until you turn them off. Press SEEK to play the  
previous or next track.3  
Select one of the following:  
Shuffle  
Press the OK button to shuffle available media files in the  
current playlist. To shuffle all media tracks, you must select  
Play All in the play menu and then select Shuffle.  
Repeat  
Press the OK button to repeat any song.  
Autoplay  
Press the OK button to turn autoplay on to listen to music  
processed during indexing. Turn autoplay off to allow the  
indexing process to finish before the system plays any of your  
music.4  
Mobile Apps  
Interact with SYNC-capable mobile applications on your  
smartphone.  
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Message  
Action and Description  
Settings  
Access available Bluetooth Device menu listings as well as  
Advanced menu listings.  
Exit  
Press OK to exit the media menu.  
1The time required to complete this depends on the size of the media the system needs  
to index. If autoplay is on, you can listen to media processed during indexing. If autoplay  
is off, you cannot listen to music until the system finishes indexing media. SYNC is capable  
of indexing thousands of average size media and notifies you if it reaches the maximum  
indexing file size.  
2If you have already connected a device to the USB port, you cannot access the line in  
feature. Some digital media players require both USB and line in ports to stream data  
and music separately.  
3Some digital media players require both USB and line in ports to stream data and music  
separately  
4Indexing times can vary from device to device and with regard to the number of songs  
the system needs to process.  
If there are no media files to access, the  
Accessing Your Play Menu  
display indicates there is no media. If there  
are media files, you have the following  
options:  
This menu allows you to select and play  
your media by artist, album, genre, playlist,  
track, similar music or even to explore what  
is on your USB device.  
Note: If your digital media player has a  
power switch, make sure you switch it on  
before plugging it in.  
Press the AUX button, then scroll to:  
Message  
Action and Description  
Menu  
Press the OK button to enter the media menu.  
Select one of the following:  
Play all  
Press the OK button. The first track title appears in the  
display.  
Play all indexed media (tracks) from your playing device in  
flat file mode, one at a time in numerical order.  
Artist  
Sort all indexed media by artist. Once selected, the system  
lists and then play all artists and tracks alphabetically. If there  
are fewer than 255 indexed artists, the system lists them  
alphabetically in flat file mode. If there are more than 255,  
the system categorizes them alphabetically.  
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Message  
Action and Description  
1. Press the OK button. You can select to play all artists or  
any indexed artist.  
2. Scroll to choose the desired artist. Press the OK button.  
Albums  
Sort all indexed media by albums. If there are fewer than 255  
indexed albums, the system lists them alphabetically in flat  
file mode. If there are more than 255, the system categorizes  
them alphabetically.  
1. Press the OK button. You can enter the album menu and  
select from playing all albums or from any individual  
indexed album.  
2. Scroll to choose the desired album. Press the OK button.  
Genres  
Sort indexed music by genre (category) type. SYNC lists the  
genres alphabetically in flat file mode. If there are more than  
255, the system categorizes them alphabetically.  
1. Press the OK button.  
2. Scroll to select the desired genre. Press the OK button.  
Playlists  
Access your playlists from formats ASX, M3U, WPL or MTP.  
The system lists your playlists alphabetically in flat-file mode.  
If there are more than 255, the system categorizes them  
alphabetically.  
1. Press the OK button.  
2. Scroll to select the desired playlist. Press the OK button.  
Tracks  
Search for and play a specific indexed track. SYNC lists your  
tracks alphabetically in flat file mode. If there are more than  
255, the system categorizes them alphabetically.  
1. Press the OK button.  
2. Scroll to select the desired track. Press the OK button.  
Browse USB  
Explore all supported digital media on your media device  
connected to the USB port. You can only view media content  
which is compatible with SYNC; other files saved are not  
visible.  
1. Press the OK button.  
2. Scroll to explore indexed media on your flash drive.  
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Message  
Similar Music  
Action and Description  
Play music similar to what is currently playing from the USB  
port. The system uses the metadata information of each song  
to compile a playlist for you.*  
1. Press the OK button.  
2. The system creates a new list of similar songs and begins  
playing. This feature does not include tracks with incom-  
plete metadata information. Press the OK button.  
Return  
Exit the current menu.  
*With certain playing devices, if your metadata tags are not populated, the tracks are not  
available in voice recognition, play menu or similar music. However, if you place these  
tracks onto your playing device in "Mass Storage Device Mode", they are available in voice  
recognition, play menu browsing and similar music. The system places Unknown items  
into any unpopulated metadata tag.  
System Settings  
Bluetooth Devices  
The Bluetooth Devices menu allows you  
to add, connect and delete a device as turn  
the Bluetooth feature on and off.  
Press the AUX button, then scroll to:  
Message  
Action and Description  
Press the OK button to enter the media menu.  
Press the OK button.  
Menu  
Settings  
Bluetooth Devices  
Press the OK button.  
Select one of the following:  
Pair more devices to the system.*  
Add Device  
1. Press the OK button. When find SYNC appears in the  
display, press the OK button again.  
2. Follow the directions in your phone's manual to put your  
phone into discovery mode. A six-digit PIN appears in the  
display.  
3. When prompted on your phone's six-digit display, enter  
the PIN.  
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Message  
Action and Description  
Turn the Bluetooth feature on and off.**  
Bluetooth On and Off  
1. Press the OK button and scroll to toggle between on and  
off.  
2. Make a selection, press the OK button.  
DEL DEVICE  
Delete All  
Return  
Delete a paired media device.  
1. Press the OK button and scroll to select the device.  
2. Press the OK button to confirm.  
Delete all previously paired devices.  
1. Press the OK button.  
2. Press the OK button to confirm.  
Exit the current menu.  
*This is a speed-dependent feature. It is only available when your vehicle is traveling at 3  
mph (5 km/h) or less.  
**Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth  
features.  
Advanced  
The Advanced menu allows you to access  
and set prompts, languages, defaults and  
perform a master reset.  
In the Advanced settings menu, you can select any of the following  
Message  
Action and Description  
Confirmation Prompts  
Have SYNC guide you by asking questions, helpful hints or  
ask you for a specific action.  
1. Press the OK button and scroll to toggle between on and  
off.  
2. Make a selection, press the OK button. SYNC takes you  
back to the Advanced menu.  
Language  
Choose from the available languages. The displays and  
prompts are in the selected language.  
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Message  
Action and Description  
1. Press the OK button and scroll through the available  
languages.  
2. Press the OK button when the desired language appears  
in the display.  
3. If you change the language setting, the display indicates  
that the system is updating. When complete, SYNC takes  
you back to the Advanced menu.  
Factory Defaults  
Return to the factory default settings. This selection does  
not erase your indexed information, for example phonebook,  
call history, text messages and paired devices.  
1. Press the OK button.  
2. Press the OK button. When restore defaults appears in  
the display, press the OK button again to confirm.  
Master reset  
Completely erase all information stored on SYNC. All  
phonebook, call history, text messages and all paired devices  
will be deleted and the system will return to the factory  
default settings.  
Install Applications  
Return  
Download available software applications through the USB  
port.  
Exit the current menu.  
Use the website at any time to check your  
phone's compatibility, register your  
account and set preferences as well as  
access a customer representative via an  
online chat (during certain hours). Visit  
www.SYNCMyRide.com,  
SYNC™ TROUBLESHOOTING  
Your SYNC system is easy to use. However,  
should questions arise, see the tables  
below.  
www.SYNCMyRide.ca or  
www.syncmaroute.ca for more  
information.  
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Phone issues  
Possible cause(s)  
Issue  
Possible solution(s)  
There is excessive back-  
ground noise during a phone on your phone may be  
The audio control settings  
Reviewyourphone'smanual  
about audio adjustments.  
call.  
affecting SYNC perform-  
ance.  
During a call, I can hear the This may be a possible  
Try turning off the device,  
resetting the device,  
removing the device's  
battery, then trying again.  
other person but they  
cannot hear me.  
phone malfunction.  
SYNC is not able to down- This is a phone-dependent Go to the website to review  
load my phonebook.  
feature.  
This may be a possible  
phone malfunction.  
your phone's compatibility.  
Try turning off the device,  
resetting the device or  
removing the device's  
battery, then trying again.  
Try pushing your phonebook  
contacts to SYNC by using  
the Add Contacts feature.  
Use the SYNCmyphone  
feature available on the  
website.  
The system says Phonebook This may be a limitation on Try pushing your phonebook  
Downloaded but the  
phonebook in SYNC is  
empty or missing contacts.  
your phone's capability.  
contacts to SYNC by using  
the Add Contacts feature.  
If the missing contacts are  
stored on your SIM card, try  
moving them to the device  
memory.  
Remove any pictures or  
special ring tones associ-  
ated with the missing  
contact.  
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Phone issues  
Issue  
Possible cause(s)  
Possible solution(s)  
Dependinguponyourphone,  
you may have to grant SYNC  
permission to access your  
phonebook contacts. Make  
sure to confirm when  
prompted by your phone  
during the phonebook  
download.  
I am having trouble  
connecting my phone to  
SYNC.  
This is a phone-dependent Go to the website to review  
feature.  
your phone's compatibility.  
Try turning off the device,  
resetting the device or  
removing the device's  
battery, then trying again.  
Try deleting your device  
from SYNC, deleting SYNC  
from your device and trying  
again.  
This may be a possible  
phone malfunction.  
Check the security and auto  
accept and prompt always  
settings relative to the SYNC  
Bluetooth connection on  
your phone.  
Update your device's firm-  
ware.  
Turn off the Auto phone-  
book download setting.  
Text messaging is not  
working on SYNC.  
This is a phone-dependent Go to the website to review  
feature.  
your phone's compatibility.  
Try turning off the device,  
resetting the device or  
removing the device's  
This may be a possible  
phone malfunction.  
battery, then trying again.  
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USB and media issues  
Possible cause(s)  
Issue  
Possible solution(s)  
I am having trouble  
connecting my device.  
This may be a possible  
device malfunction.  
Try turning off the device,  
resetting the device,  
removing the device's  
battery, then trying again.  
Make sure you are using the  
manufacturer's cable.  
Make sure you insert the  
USB cable correctly into the  
device and the USB port.  
Make sure that the device  
does not have an auto-  
install program or active  
security settings.  
SYNC does not recognize  
my device when I turn on the  
car.  
This is a device limitation.  
Make sure you are not  
leaving the device in your  
vehicle during very hot or  
cold temperatures.  
Bluetooth audio does not  
stream.  
This is a phone-dependent Reviewthedevicecompatib-  
feature. ility chart on the SYNC  
The device is not connected. website to confirm your  
phone supports the  
Bluetooth audio streaming  
function.  
Make sure you correctly  
connect the device to SYNC,  
and that you have pressed  
play on your device.  
SYNC does not recognize  
Your music files may not  
Make sure that all song  
details are populated.  
Some devices require you to  
change the USB settings  
from mass storage to MTP  
class.  
music that is on my device. contain the correct artist,  
song title, album or genre  
information.  
The file may be corrupted.  
The song may have copy-  
right protection, which does  
not allow it to play.  
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Vehicle Health Report and Services (Traffic, Directions and Information) issues  
Issue  
Possible cause(s)  
Possible solution(s)  
I received a text that I did  
not activate Vehicle Health account on the website.  
Report.  
You did not activate your  
This is a free feature, but you  
must first register online to  
use it.  
Make sure that your VIN is  
correctly listed in your  
account.  
You may have the wrong  
VIN (vehicle identification  
number) listed.  
I am unable to retrieve the The preferred dealer  
When you register your  
account, you must choose a  
preferred dealer. If it already  
lists a dealer, try selecting  
another dealer and logging  
out. Log back in, change it  
back to your preferred  
dealer, and retrieve the  
report.  
report on the website, or I  
receive a system error.  
information did not load  
correctly.  
I am unable to submit a  
report.  
This could be due to your  
phone's compatibility.  
Bad signal strength.  
You did not register your  
phone correctly on the  
website.  
Update your cellular number  
in your account on the  
website.  
Make sure you have full  
signal strength and that your  
Bluetooth volume level has  
been turned up.  
Make sure the currently  
connected phone is  
registered on your  
SYNCMyRide account.  
Try deleting your phone and  
performing a clean pairing.  
I heard a commercial when You did not activate this  
I tried to use Traffic, Direc- phone for this service.  
This is a free feature, but you  
must first register online to  
use it.  
Turn off ID blocker on your  
phone as the system recog-  
nizes you by your phone  
number.  
tions and Information.  
Your phone has ID blocker  
active.  
Make sure the currently  
connected phone is the  
same one that is registered  
on your SYNCMyRide  
account.  
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Voice command issues  
Possible cause(s)  
Issue  
Possible solution(s)  
SYNC does not understand You may be using the wrong Review the phone voice  
what I am saying.  
voice commands.  
You may be speaking too  
commands and the media  
voice commands at the  
soon or at the wrong time. beginning of their respective  
sections.  
After pressing the voice icon,  
wait until after the tone  
sounds and Listening  
appears before saying a  
command. Any command  
spoken before this does not  
register with the system.  
SYNC does not understand You may be using the wrong Review the media voice  
the name of a song or artist. voice commands.  
You may be saying the  
commands at the beginning  
of the media section.  
name differently than the  
way you saved it.  
The system may not be  
Say the song or artist  
exactly as listed. If you say  
"Play Artist Prince", the  
reading the name the same system does not play music  
way you are saying it.  
by Prince and the Revolution  
or Prince and the New  
Power Generation.  
Make sure you are saying the  
complete title, such as  
"California remix featuring  
Jennifer Nettles".  
If the song titles are in all  
CAPS, you have to spell  
them. LOLA requires you to  
say "L-O-L-A".  
Do not use special charac-  
ters in the title. The system  
does not recognize them.  
SYNC does not understand You may be using the wrong Review the Phone voice  
or is calling the wrong  
contact when I want to  
make a call.  
voice commands.  
commands at the beginning  
of the phone section.  
You may be saying the  
name differently than the  
way you saved it.  
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Voice command issues  
Possible cause(s)  
Issue  
Possible solution(s)  
The system may not be  
Make sure you are saying the  
reading the name the same contacts exactly as they are  
way you are saying it. listed. For example, if you  
Contacts in your phonebook save a contact as Joe  
may be very short and Wilson, say "Call Joe  
similar, or they may contain Wilson".  
special characters.  
Your phonebook contacts  
may be in CAPS.  
Using the SYNC phone  
menu, open the phonebook  
and scroll to the name  
SYNC is having trouble  
understanding. SYNC will  
read the name to you, giving  
you some idea of the  
pronunciation SYNC is  
expecting.  
The system works better if  
you list full names, such as  
"Joe Wilson" rather than  
"Joe".  
Do not use special charac-  
ters, such as 123 or ICE, as  
the system does not recog-  
nize them.  
If a contact is in CAPS, you  
have to spell it. JAKE  
requires you to say "Call J-  
A-K-E".  
AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
AppLink Mobile Applica-  
tions: When I select "Find  
New Apps," SYNC does not  
find any applications.  
An AppLink capable phone Ensure you have a compat-  
is not connected to SYNC.  
ible smartphone; an Android  
with OS 2.3 or higher or an  
iPhone 3GS or newer with  
iOS 5.0 or higher. Addition-  
ally, ensure your phone is  
paired and connected to  
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AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
SYNC in order to find  
AppLink-capable apps on  
your device. iPhone users  
must also connect to  
SYNC's USB port with an  
Apple USB cable.  
My phone is connected, but AppLink-enabled apps are Ensure you have down-  
I still cannot find any apps. not installed and running on loaded and installed the  
your mobile device.  
latest version of the app  
from your phone's app store.  
Ensure the app is running on  
your phone. Some apps  
require you to register or  
login on the app on the  
phone before using them  
with AppLink. Also, some  
may have a "Ford SYNC"  
setting, so check the app's  
settings menu on the phone.  
My phone is connected, my Sometime apps do not  
Closing and restarting apps  
app(s) are running, but I still properly close and re-open may help SYNC find the  
cannot find any apps.  
their connection to SYNC,  
over ignition cycles, for  
example.  
application if you cannot  
discover it inside the vehicle.  
On an Android device, if  
apps have an "Exit' or 'Quit'  
option, select that then  
restart the app. If the app  
does not have that option,  
you can also manually  
"Force Close" the app by  
going to the phone's settings  
menu, selecting 'Apps.' then  
finding the particular app  
and choosing 'Force stop.'  
Don't forget to restart the  
app afterwards, then select  
"Find New Apps" on SYNC.  
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AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
On an iPhone with iOS7+, to  
force close an app, double  
tab the home button then  
swipe up on the app to close  
it. Tab the home button  
again, then select the app  
again to restart it. After a  
few seconds, the app should  
then appear in SYNC's  
Mobile App's Menu.  
My Android phone is  
connected, my app(s) are  
running, I restarted them,  
but I still cannot find any  
apps.  
There is a bluetooth bug on Reset the Bluetooth on your  
some order versions of the phone by turning it off and  
Android OS that may cause then turning Bluetooth back  
apps that were found on  
on. If you are in your vehicle,  
your previous vehicle drive SYNC should be able to  
to not be found again if you automatically re-connect to  
have not turned off  
bluetooth.  
your phone if you press the  
"Phone" button.  
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AppLink issues  
Possible cause(s)  
Issue  
Possible solution(s)  
My iPhone phone is  
connected, my app is  
running, I restarted the app  
but I still cannot find it on  
SYNC.  
The USB connection to  
SYNC may need to be reset. the phone, wait a moment,  
and plug the USB cable  
Unplug the USB cable from  
back in to the phone. After a  
few seconds, the app should  
appear in SYNC's Mobile  
Apps Menu. If not, "Force  
Close" the application and  
restart it.  
I have an Android phone. I  
The bluetooth volume on  
Try increasing the Bluetooth  
volume of the device by  
using the device's volume  
control buttons which are  
most often found on the  
side of the device.  
found and started my media the phone may be low.  
app on SYNC, but there is no  
sound or the sound is very  
low.  
I can only see some of the  
Some Android devices have Force close or uninstall the  
AppLink apps running on my a limited number of  
apps you do not want SYNC  
to find. If the app has a "Ford  
phone listed in SYNC's  
Mobile Apps Menu.  
bluetooth ports apps can  
use to connect. If you have SYNC" setting, disable that  
more AppLink apps on your setting in the app's settings  
phone than the number of menu on the phone.  
availble Bluetooth ports, you  
will not see all of your apps  
listed in SYNC's mobile apps  
menu.  
305  
Fiesta (CCT), enUSA, Second Printing  

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