Get SYNC? -> SYNC? Troubleshooting Guide for Ford Fiesta 4 Door Sixth Generation (2009-2016)

SYNC™

Message

Action and Description

1. Press the OK button and scroll through the available

languages.

2. Press the OK button when the desired language appears

in the display.

3. If you change the language setting, the display indicates

that the system is updating. When complete, SYNC takes

you back to the Advanced menu.

Factory Defaults

Return to the factory default settings. This selection does

not erase your indexed information, for example phonebook,

call history, text messages and paired devices.

1. Press the OK button.

2. Press the OK button. When restore defaults appears in

the display, press the OK button again to confirm.

Master reset

Completely erase all information stored on SYNC. All

phonebook, call history, text messages and all paired devices

will be deleted and the system will return to the factory

default settings.

Install Applications

Return

Download available software applications through the USB

port.

Exit the current menu.

Use the website at any time to check your

phone's compatibility, register your

account and set preferences as well as

access a customer representative via an

online chat (during certain hours). Visit

www.SYNCMyRide.com,

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,

should questions arise, see the tables

below.

www.SYNCMyRide.ca or

www.syncmaroute.ca for more

information.

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SYNC™

Phone issues

Possible cause(s)

Issue

Possible solution(s)

There is excessive back-

ground noise during a phone on your phone may be

The audio control settings

Reviewyourphone'smanual

about audio adjustments.

call.

affecting SYNC perform-

ance.

During a call, I can hear the This may be a possible

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

other person but they

cannot hear me.

phone malfunction.

SYNC is not able to down- This is a phone-dependent Go to the website to review

load my phonebook.

feature.

This may be a possible

phone malfunction.

your phone's compatibility.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

Use the SYNCmyphone

feature available on the

website.

The system says Phonebook This may be a limitation on Try pushing your phonebook

Downloaded but the

phonebook in SYNC is

empty or missing contacts.

your phone's capability.

contacts to SYNC by using

the Add Contacts feature.

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

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SYNC™

Phone issues

Issue

Possible cause(s)

Possible solution(s)

Dependinguponyourphone,

you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

I am having trouble

connecting my phone to

SYNC.

This is a phone-dependent Go to the website to review

feature.

your phone's compatibility.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

This may be a possible

phone malfunction.

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth connection on

your phone.

Update your device's firm-

ware.

Turn off the Auto phone-

book download setting.

Text messaging is not

working on SYNC.

This is a phone-dependent Go to the website to review

feature.

your phone's compatibility.

Try turning off the device,

resetting the device or

removing the device's

This may be a possible

phone malfunction.

battery, then trying again.

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SYNC™

USB and media issues

Possible cause(s)

Issue

Possible solution(s)

I am having trouble

connecting my device.

This may be a possible

device malfunction.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

Make sure you are using the

manufacturer's cable.

Make sure you insert the

USB cable correctly into the

device and the USB port.

Make sure that the device

does not have an auto-

install program or active

security settings.

SYNC does not recognize

my device when I turn on the

car.

This is a device limitation.

Make sure you are not

leaving the device in your

vehicle during very hot or

cold temperatures.

Bluetooth audio does not

stream.

This is a phone-dependent Reviewthedevicecompatib-

feature. ility chart on the SYNC

The device is not connected. website to confirm your

phone supports the

Bluetooth audio streaming

function.

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

SYNC does not recognize

Your music files may not

Make sure that all song

details are populated.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

music that is on my device. contain the correct artist,

song title, album or genre

information.

The file may be corrupted.

The song may have copy-

right protection, which does

not allow it to play.

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SYNC™

Vehicle Health Report and Services (Traffic, Directions and Information) issues

Issue

Possible cause(s)

Possible solution(s)

I received a text that I did

not activate Vehicle Health account on the website.

Report.

You did not activate your

This is a free feature, but you

must first register online to

use it.

Make sure that your VIN is

correctly listed in your

account.

You may have the wrong

VIN (vehicle identification

number) listed.

I am unable to retrieve the The preferred dealer

When you register your

account, you must choose a

preferred dealer. If it already

lists a dealer, try selecting

another dealer and logging

out. Log back in, change it

back to your preferred

dealer, and retrieve the

report.

report on the website, or I

receive a system error.

information did not load

correctly.

I am unable to submit a

report.

This could be due to your

phone's compatibility.

Bad signal strength.

You did not register your

phone correctly on the

website.

Update your cellular number

in your account on the

website.

Make sure you have full

signal strength and that your

Bluetooth volume level has

been turned up.

Make sure the currently

connected phone is

registered on your

SYNCMyRide account.

Try deleting your phone and

performing a clean pairing.

I heard a commercial when You did not activate this

I tried to use Traffic, Direc- phone for this service.

This is a free feature, but you

must first register online to

use it.

Turn off ID blocker on your

phone as the system recog-

nizes you by your phone

number.

tions and Information.

Your phone has ID blocker

active.

Make sure the currently

connected phone is the

same one that is registered

on your SYNCMyRide

account.

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SYNC™

Voice command issues

Possible cause(s)

Issue

Possible solution(s)

SYNC does not understand You may be using the wrong Review the phone voice

what I am saying.

voice commands.

You may be speaking too

commands and the media

voice commands at the

soon or at the wrong time. beginning of their respective

sections.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

register with the system.

SYNC does not understand You may be using the wrong Review the media voice

the name of a song or artist. voice commands.

You may be saying the

commands at the beginning

of the media section.

name differently than the

way you saved it.

The system may not be

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

reading the name the same system does not play music

way you are saying it.

by Prince and the Revolution

or Prince and the New

Power Generation.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

Do not use special charac-

ters in the title. The system

does not recognize them.

SYNC does not understand You may be using the wrong Review the Phone voice

or is calling the wrong

contact when I want to

make a call.

voice commands.

commands at the beginning

of the phone section.

You may be saying the

name differently than the

way you saved it.

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SYNC™

Voice command issues

Possible cause(s)

Issue

Possible solution(s)

The system may not be

Make sure you are saying the

reading the name the same contacts exactly as they are

way you are saying it. listed. For example, if you

Contacts in your phonebook save a contact as Joe

may be very short and Wilson, say "Call Joe

similar, or they may contain Wilson".

special characters.

Your phonebook contacts

may be in CAPS.

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

Do not use special charac-

ters, such as 123 or ICE, as

the system does not recog-

nize them.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

AppLink Mobile Applica-

tions: When I select "Find

New Apps," SYNC does not

find any applications.

An AppLink capable phone Ensure you have a compat-

is not connected to SYNC.

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

paired and connected to

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SYNC™

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

SYNC in order to find

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

My phone is connected, but AppLink-enabled apps are Ensure you have down-

I still cannot find any apps. not installed and running on loaded and installed the

your mobile device.

latest version of the app

from your phone's app store.

Ensure the app is running on

your phone. Some apps

require you to register or

login on the app on the

phone before using them

with AppLink. Also, some

may have a "Ford SYNC"

setting, so check the app's

settings menu on the phone.

My phone is connected, my Sometime apps do not

Closing and restarting apps

app(s) are running, but I still properly close and re-open may help SYNC find the

cannot find any apps.

their connection to SYNC,

over ignition cycles, for

example.

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

option, select that then

restart the app. If the app

does not have that option,

you can also manually

"Force Close" the app by

going to the phone's settings

menu, selecting 'Apps.' then

finding the particular app

and choosing 'Force stop.'

Don't forget to restart the

app afterwards, then select

"Find New Apps" on SYNC.

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SYNC™

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

On an iPhone with iOS7+, to

force close an app, double

tab the home button then

swipe up on the app to close

it. Tab the home button

again, then select the app

again to restart it. After a

few seconds, the app should

then appear in SYNC's

Mobile App's Menu.

My Android phone is

connected, my app(s) are

running, I restarted them,

but I still cannot find any

apps.

There is a bluetooth bug on Reset the Bluetooth on your

some order versions of the phone by turning it off and

Android OS that may cause then turning Bluetooth back

apps that were found on

on. If you are in your vehicle,

your previous vehicle drive SYNC should be able to

to not be found again if you automatically re-connect to

have not turned off

bluetooth.

your phone if you press the

"Phone" button.

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SYNC™

AppLink issues

Possible cause(s)

Issue

Possible solution(s)

My iPhone phone is

connected, my app is

running, I restarted the app

but I still cannot find it on

SYNC.

The USB connection to

SYNC may need to be reset. the phone, wait a moment,

and plug the USB cable

Unplug the USB cable from

back in to the phone. After a

few seconds, the app should

appear in SYNC's Mobile

Apps Menu. If not, "Force

Close" the application and

restart it.

I have an Android phone. I

The bluetooth volume on

Try increasing the Bluetooth

volume of the device by

using the device's volume

control buttons which are

most often found on the

side of the device.

found and started my media the phone may be low.

app on SYNC, but there is no

sound or the sound is very

low.

I can only see some of the

Some Android devices have Force close or uninstall the

AppLink apps running on my a limited number of

apps you do not want SYNC

to find. If the app has a "Ford

phone listed in SYNC's

Mobile Apps Menu.

bluetooth ports apps can

use to connect. If you have SYNC" setting, disable that

more AppLink apps on your setting in the app's settings

phone than the number of menu on the phone.

availble Bluetooth ports, you

will not see all of your apps

listed in SYNC's mobile apps

menu.

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SYNC? -> SYNC? Troubleshooting for Your Ford Fiesta 4 Door Sixth Generation (2009-2016)

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