2009-2016 Ford Fiesta 4 Door SYNC? -> SYNC? Applications and Services User Manual
MyCarUserManual.com
USER MANUALS FOR EVERY MAKE & MODEL

SYNC? -> SYNC? Applications and Services for Your Ford Fiesta 4 Door Sixth Generation (2009-2016)

SYNC™  
If you select:  
You can:  
Press OK to select.  
MAP Profile  
Return  
This is a Bluetooth component, which can further help  
your phone with the exchange of text messages.  
Exit the current menu.  
WARNINGS  
SYNC™ APPLICATIONS AND  
SERVICES  
Do not wait for 911 Assist to make an  
emergency call if you can do it  
yourself. Dial emergency services  
immediately to avoid delayed response  
time which could increase the risk of  
serious injury or death after a crash. If you  
do not hear 911 Assist within five seconds  
of the crash, the system or phone may be  
damaged or non-functional.  
In order for the following features to work,  
your cellular phone must be compatible  
with SYNC. To check your phone's  
compatibility, visit www.SYNCMyRide.com,  
www.SYNCMyRide.ca or  
www.syncmaroute.ca.  
•
SYNC Services*: Provides access to  
Always place your phone in a secure  
location in your vehicle so it does not  
become a projectile or get damaged  
in a crash. Failure to do so may cause  
serious injury to someone or damage the  
phone which could prevent 911 Assist from  
working properly.  
traffic, directions and information such  
as travel, horoscopes, stock prices and  
more.  
•
•
911 Assist: Can alert 911 in the event of  
an emergency.  
Vehicle Health Report*: Provides a  
diagnostic and maintenance report  
card of your vehicle.  
Note: The SYNC 911 Assist feature must be  
set on before the incident.  
•
SYNC AppLink: Allows you to connect  
to and use certain applications such as  
Pandora and Stitcher (if your phone is  
compatible).  
Note: Before setting this feature on, make  
sure that you read the 911 Assist Privacy  
Notice later in this section for important  
information.  
*This is an optional feature and available  
in the United States only.  
Note: If any user turns 911 Assist on or off,  
that setting applies for all paired phones. If  
911 Assist is turned off, either a voice  
message plays or a display message (or  
icon) comes on (or both) when your vehicle  
is started after a previously paired phone  
connects.  
911 Assist(If Equipped)  
WARNINGS  
Unless the 911 Assist setting is set on  
before a crash, the system will not  
Note: Every phone operates differently.  
While SYNC 911 Assist works with most  
cellular phones, some may have trouble  
using this feature.  
dial for help which could delay  
response time, potentially increasing the  
risk of serious injury or death after a crash.  
279  
Fiesta (CCT), enUSA, Second Printing  
SYNC™  
If a crash deploys an airbag (excluding  
•
•
You must pair and connect a  
Bluetooth-enabled and compatible  
cell phone to SYNC.  
knee airbags and rear inflatable safety  
belts [if equipped]) or activates the fuel  
pump shut-off, your SYNC-equipped  
vehicle may be able to contact emergency  
services by dialing 911 through a paired and  
connected Bluetooth-enabled phone. You  
can learn more about the 911 Assist  
feature, visit www.SYNCMyRide.com,  
www.SYNCMyRide.ca or  
A connected Bluetooth-enabled phone  
must have the ability to make and  
maintain an outgoing call at the time  
of the incident.  
•
•
A connected Bluetooth-enabled phone  
must have adequate network coverage,  
battery power and signal strength.  
www.syncmaroute.ca.  
The vehicle must have battery power  
and be located in the U.S., Canada or  
in a territory in which 911 is the  
emergency number.  
See Supplementary Restraints System  
(page 34). Important information about  
airbag deployment is in this chapter.  
See Roadside Emergencies (page 157).  
Important information about the fuel pump  
shut-off is in this chapter.  
In the Event of a Crash  
Not all crashes will deploy an airbag or  
activate the fuel pump shut-off (the  
triggers for 911 Assist). If a connected cell  
phone sustains damage or loses its  
connection to SYNC during a crash, SYNC  
will search for and try to connect to a  
previously paired cell phone; SYNC will  
then attempt to call the emergency  
services.  
Setting 911 Assist On or Off  
1. Press the phone button to enter the  
phone menu.  
2. Scroll to select 911 Assist.  
3. Press OK to confirm and enter the 911  
Assist menu.  
4. Scroll to select between On or Off.  
Before making the call:  
5. Press OK when the desired option  
appears in the radio display. Set On or  
Set Off appears in the display as  
confirmation.  
•
SYNC provides a short window of time  
(about 10 seconds) to cancel the call.  
If you fail to cancel the call, SYNC  
attempts to dial 911.  
Off selections include:  
•
SYNC says the following, or a similar  
message: "SYNC will attempt to call  
911, to cancel the call, press Cancel on  
your screen or press and hold the  
phone button on your steering wheel."  
•
Off with reminder: Provides a display  
and voice reminder at phone  
connection at vehicle start.  
•
Off without reminder: Provides a  
display reminder only without a voice  
reminder at phone connection.  
If you do not cancel the call, and SYNC  
makes a successful call, a pre-recorded  
message plays for the 911 operator, and  
then the occupant(s) in your vehicle is able  
to talk with the operator. Be prepared to  
provide your name, phone number and  
location immediately, because not all 911  
systems are capable of receiving this  
information electronically.  
To make sure that 911 Assist works  
properly:  
•
SYNC must be powered and working  
properly at the time of the incident and  
throughout feature activation and use.  
•
The 911 Assist feature must be set on  
before the incident.  
280  
Fiesta (CCT), enUSA, Second Printing  
SYNC™  
911 Assist May Not Work If  
Note: Your Vehicle Health Report feature  
requires activation before use. Visit  
www.SYNCMyRide.com to register. There  
is no fee or subscription associated with  
Vehicle Health Report, but you must register  
to use this feature.  
•
•
•
Your cellular phone or 911 Assist  
hardware sustains damage in a crash.  
The vehicle's battery or the SYNC  
system has no power.  
The phone(s) previously paired or  
connected to the system are thrown  
from your vehicle.  
Note: This feature may not function  
properly if you have enabled caller ID  
blocking on your cellular phone. Before  
running a report, review the Vehicle Health  
Report Privacy Notice.  
911 Assist Privacy Notice  
When you turn on 911 Assist, it may  
Note: In order to allow a break-in period for  
your vehicle, you may not be able to create  
a Vehicle Health Report until your vehicle  
odometer has reached 200 miles.  
disclose to emergency services that your  
vehicle has been in a crash involving the  
deployment of an airbag or activation of  
the fuel pump shut-off. Certain versions or  
updates to 911 Assist may also be capable  
of electronically or verbally disclosing to  
911 operators your vehicle location or other  
details about your vehicle or crash to assist  
911 operators to provide the most  
Note: Cellular phone and SMS charges may  
apply when making a report.  
Register for Vehicle Health Report and set  
your report preferences at  
www.SYNCMyRide.com. After registering,  
you can request a Vehicle Health Report  
(inside your vehicle). Return to your  
account at www.SYNCMyRide.com to view  
your report. You can also choose for SYNC  
to remind you automatically to run reports  
at specific mileage intervals.  
appropriate emergency services. If you do  
not want to disclose this information, do  
not turn the feature on.  
Vehicle Health Report  
WARNING  
The system allows you to check your  
vehicle's overall health in the form of a  
diagnostic report card. The Vehicle Health  
Report contains valuable information such  
as:  
Always follow scheduled  
maintenance instructions, regularly  
inspect your vehicle, and seek repair  
for any damage or problem you suspect.  
Vehicle Health Report supplements, but  
cannot replace, normal maintenance and  
vehicle inspection. Vehicle Health Report  
only monitors certain systems  
electronically monitored by your vehicle  
and will not monitor or report the status  
of any other system, (such as brake lining  
wear). Failure to perform scheduled  
maintenance and regularly inspect your  
vehicle may result in vehicle damage and  
serious injury.  
•
•
•
•
Vehicle diagnostic information  
Scheduled maintenance  
Open recalls and Field Service Actions  
Items noted during vehicle inspections  
by an authorized dealer that still need  
servicing.  
You can run a report (after your vehicle has  
been running a minimum of 60 seconds)  
by pressing the voice button and saying  
"Vehicle Health Report", or pressing the  
phone button.  
Note: This feature is only available in the  
United States.  
To run a report using the phone button:  
281  
Fiesta (CCT), enUSA, Second Printing  
SYNC™  
1. Press the phone button to enter phone  
3. Scroll to select from the following  
options:  
menu.  
2. Scroll to select Vehicle Health, and  
then press OK.  
Vehicle Health Report options  
User Preferences: Press OK Automatic Reports: Press OK to and select On or Off.  
to select and enter the  
menu. Scroll to select from:  
Select On to have SYNC automatically prompt you to run  
a health report at certain mileage intervals.*  
Mileage Intervals: Press OK. Scroll to select between  
5000, 7500 or 10000-mile intervals and pressOK to make  
your selection.  
Return: Press OK to exit the menu.  
Run Report?  
Press OK for SYNC to run a health report of your vehicle's  
diagnostic systems and send the results to Ford where it  
combines with scheduled maintenance information, open  
recalls and other field service actions and vehicle inspec-  
tion items that still need servicing from an authorized  
dealer.  
Return  
Exit the current menu.  
*You must first turn this feature on before you can select the desired mileage interval.  
SYNC Services: Traffic, Directions  
Vehicle Health Report Privacy Notice  
& Information (TDI) (If Equipped,  
Unites States Only)  
When you create a Vehicle Health Report,  
Ford Motor Company may collect your  
cellular phone number (to process your  
report request) and diagnostic information  
about your vehicle. Certain versions or  
updates to Vehicle Health Report may also  
collect more vehicle information. Ford may  
use your vehicle information it collects for  
any purpose. If you do not want to disclose  
your cellular phone number or vehicle  
information, do not run the feature or set  
up your Vehicle Health Report profile at  
www.SYNCMyRide.com. See  
Note: SYNC Services varies by trim level  
and model year and may require a  
subscription. Traffic alerts and turn-by-turn  
directions available in select markets.  
Message and data rates may apply. Ford  
Motor Company reserves the right to change  
or discontinue this product service at any  
time without prior notification or incurring  
any future obligation.  
www.SYNCMyRide.com (Vehicle Health  
Report Terms and Conditions, and Privacy  
Statement) for more information.  
282  
Fiesta (CCT), enUSA, Second Printing  
SYNC™  
Note: SYNC Services requires activation  
Note: When you connect, the service uses  
GPS technology and advanced vehicle  
sensors to collect your vehicle's current  
location, travel direction and speed to help  
provide you with the directions, traffic  
reports, or business searches you request.  
Further, to provide the services you request,  
for continuous improvement, the service  
may collect and record call details and voice  
communications. For more information, see  
SYNC Services Terms and Conditions at  
www.SYNCMyRide.com. If you do not want  
Ford or its service providers to collect your  
vehicle travel information or other  
before use. Visit www.SYNCMyRide.com to  
register and check your eligibility for  
complimentary services. Standard phone  
and message rates may apply. Subscription  
may be required. You must also have the  
active SYNC Services Bluetooth-enabled  
cellular phone paired and connected to the  
system in order to connect to, and use,  
SYNC Services. See Using SYNC™ With  
Your Phone (page 268).  
Note: This feature does not function  
properly if you have enabled caller ID  
blocking on your cellular phone. Make sure  
your cellular phone is not blocking caller ID  
before using SYNC Services.  
information identified in the Terms and  
Conditions, do not subscribe or use the  
service.  
Note: The driver is ultimately responsible  
for the safe operation of the vehicle, and  
therefore, must evaluate whether it is safe  
to follow the suggested directions. Any  
navigation features provided are only an aid.  
Make your driving decisions based on your  
observations of local conditions and existing  
traffic regulations. Do not follow the route  
suggestions if doing so would result in an  
unsafe or illegal maneuver, place you in an  
unsafe situation, or if you would be directed  
into an area that you consider unsafe. Maps  
used by this system may be inaccurate  
because of errors, changes in roads, traffic  
conditions or driving conditions.  
SYNC Services uses advanced vehicle  
sensors, integrated GPS technology and  
comprehensive map and traffic data, to  
give you personalized traffic reports,  
precise turn-by-turn directions, business  
search, news, sports, weather and more.  
For a complete list of services, or to learn  
more, please visit www.SYNCMyRide.com.  
Connecting to SYNC Services Using  
Voice Commands  
1. Press the voice button.  
2. When prompted, say "Services". This  
initiates an outgoing call to SYNC  
Services using your paired and  
connected Bluetooth-enabled cellular  
phone.  
3. Once you connect to the service, follow  
the voice prompts to request the  
desired service, such as Traffic or  
Directions. You can also say, "What are  
my choices?" to receive a list of  
available services from which to  
choose.  
4. Say, "Services" to return to the Services  
main menu or for help, say, "Help".  
283  
Fiesta (CCT), enUSA, Second Printing  
SYNC™  
Connecting to SYNC Services Using  
the Phone Menu  
assist you by searching for businesses  
by name or by category, residential  
addresses by street address or by  
name or specific street intersections.  
Operator Assist is a feature of your  
SYNC Services subscription. For more  
information on Operator Assist, visit  
www.SYNCMyRide.com/support.  
1. Press the phone button to enter the  
phone menu.  
2. Scroll to Services.  
3. Press OK to confirm and enter the  
Services menu. The display indicates  
the system is connecting.  
2. Follow the voice prompts to select your  
destination. Once you select your  
destination, the system uploads your  
current vehicle location, calculates a  
route based on current traffic  
4. Press OK. SYNC initiates the call to the  
Services portal.  
5. Once you connect to the service, follow  
the voice prompts to request the  
desired service, such as Traffic or  
Directions. You can also say, "What are  
my choices?" to receive a list of  
available services from which to  
choose.  
conditions and sends it back to your  
vehicle. After the route download is  
complete, the phone call automatically  
ends. You then receive audible and  
visual driving instructions as you travel  
toward your destination.  
6. Say, "Services" to return to the Services  
main menu or for help, say, "Help".  
3. While on an active route, you can select  
or say "Route summary" or "Route  
status" to view the Route Summary  
turn list or the Route Status ETA. You  
can also turn voice guidance on or off,  
cancel the route or update the route.  
Receiving Turn-by-Turn Directions  
1. When connected to SYNC Services,  
say "Directions" or "Business search".  
To find the closest business or type of  
business to your current location, just  
say "Business search" and then  
If you miss a turn, SYNC automatically asks  
if you want the route updated. Just say,  
"Yes" when prompted and the system  
sends a new route to your vehicle.  
"Search near me". If you need further  
assistance in finding a location you can  
say "Operator" at any time within a  
Directions or Business search to speak  
with a live operator. The system may  
prompt you to speak with an operator  
when it has difficulty matching your  
voice request. The live operator can  
Disconnecting from SYNC Services  
1. Press and hold the phone button on  
the steering wheel.  
2. Say "Goodbye" from the SYNC  
Services main menu.  
284  
Fiesta (CCT), enUSA, Second Printing  
SYNC™  
SYNC Services quick tips  
Personalizing  
You can personalize your Services feature to provide  
quicker access to your most used or favorite information.  
You can save address points such as work or home. You  
can also save favorite information like sports teams or a  
news category. You can learn more about personalization  
by logging onto www.SYNCMyRide.com.  
Push to interrupt  
Portable  
Press the voice button at any time (while connected to  
SYNC Services) to interrupt a voice prompt or an audio  
clip (such as a sports report) and say your voice command.  
Your subscription is associated with your Bluetooth-  
enabled cellular phone number, not your VIN (Vehicle  
Identification Number). You can pair and connect your  
phone to any vehicle equipped with SYNC Services and  
continue enjoying your personalized services.  
You can even access your account outside your vehicle.  
Just use the number on your phone's call history. Traffic  
and Directions features do not function properly but  
information services and the 411 connect and text message  
features are available.  
To Access Using the Phone Menu  
SYNC AppLink  
1. Press the phone button to access the  
Note: This feature is only available in the  
United States.  
SYNC phone menu on-screen.  
2. Scroll to Mobile Apps and press OK to  
access a list of available applications.  
Note: You must pair and connect your  
smartphone to SYNC to access AppLink.  
3. Scroll through the list of available  
applications and press OK to select a  
particular app.  
Note: iPhone users need to connect the  
phone to the USB port in order to start the  
application. We recommend you lock your  
iPhone after starting an application.  
4. Once an app is running through SYNC,  
you can access an app’s menu by  
pressing the MENU button to first  
access the SYNC menu.  
Note: The AppLink feature is not available  
if your vehicle is equipped with the MyFord  
Touch or MyLincoln Touch system.  
5. Select "SYNC-Media" by pressing OK.  
Note: Depending on your display type, you  
can access AppLink from the media menu,  
the phone menu, or by using voice  
commands. Once an app is running through  
AppLink, you can control main features of  
the app through voice commands and  
steering wheel controls.  
6. Scroll until "<App name> Menu" is  
displayed (such as, Pandora Menu),  
then press OK. From here, you can  
access an application's features, such  
as Thumbs up and Thumbs down. For  
more information, please visit  
www.SYNCMyRide.com.  
285  
Fiesta (CCT), enUSA, Second Printing  

Related Topics

SYNC?
General Information Using SYNC? With Your Media Player SYNC? Troubleshooting

Popular Owner Manuals

Audi
Audi
BMW
BMW
Citroen
Citroen
Ford
Ford
Honda
Honda
Peugeot
Peugeot