Get Customer Assistance -> FORD EXTENDED SERVICE PLAN Guide for Ford Focus 4 Door Second Generation (2004-2010)

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UTILIZING THE MEDIATION/ARBITRATION PROGRAM

(CANADA ONLY)

For vehicles delivered to authorized Canadian dealers. In those cases

where you continue to feel that the efforts by Ford of Canada and the

authorized dealer to resolve a factory-related vehicle service concern

have been unsatisfactory, Ford of Canada participates in an impartial

third party mediation/arbitration program administered by the Canadian

Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and relatively speedy

alternative to resolve a disagreement when all other efforts to produce a

settlement have failed. This procedure is without cost to you and is

designed to eliminate the need for lengthy and expensive legal

proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct

hearings at mutually convenient times and places in an informal

environment. These impartial arbitrators review the positions of the

parties, make decisions and, when appropriate, render awards to resolve

disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s

award is binding both to you and Ford of Canada.

CAMVAP services are available in all territories and provinces. For more

information, without charge or obligation, call your CAMVAP Provincial

Administrator directly at 1-800-207-0685.

FORD EXTENDED SERVICE PLAN

You can get more protection for your new car or light truck by

purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides

the following:

• Benefits during the warranty period depending on the plan you

purchase (such as: reimbursement for rentals; coverage for certain

maintenance and wear items).

• Protection against covered repair costs after your Bumper-to-Bumper

Warranty expires.

You may purchase Ford ESP from any participating authorized dealer.

There are several plans available in various time, distance and deductible

combinations which can be tailored to fit your own driving needs. Ford

ESP also offers reimbursement benefits for towing and rental coverage.

When you buy Ford ESP, you receive Peace-of-Mind protection

throughout the United States and Canada, provided by a network of

more than 4,600 participating authorized dealers.

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2007 Focus (foc)

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Customer Assistance

If you did not take advantage of the Ford Extended Service Plan at the

time of purchasing your vehicle, you may still be eligible. Since this

information is subject to change, please ask your authorized dealer for

complete details about Ford Extended Service Plan coverage options, or

visit the Ford ESP website at www.ford-esp.com.

GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA

Before exporting your vehicle to a foreign country, contact the

appropriate foreign embassy or consulate. These officials can inform you

of local vehicle registration regulations and where to find unleaded fuel.

If you cannot find unleaded fuel or can only get fuel with an anti-knock

index lower than is recommended for your vehicle, contact a regional

office or owner relations/customer relationship office.

The use of leaded fuel in your vehicle without proper conversion may

damage the effectiveness of your emission control system and may cause

engine knocking or serious engine damage. Ford Motor Company/Ford of

Canada is not responsible for any damage caused by use of improper

fuel. Using leaded fuel may also result in difficulty importing your vehicle

back into the U.S.

If your vehicle must be serviced while you are traveling or living in

Central America, the Caribbean, or the Middle East, contact the nearest

authorized dealer. If the authorized dealer cannot help you, write or call:

FORD MOTOR COMPANY

FORD EXPORT OPERATIONS

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, Michigan 48101

U.S.A.

Telephone: (313) 594-4857

FAX: (313) 390-0804

If you are in another foreign country, contact the nearest authorized

dealer. If the authorized dealer employees cannot help you, they can

direct you to the nearest Ford affiliate office.

If you buy your vehicle in North America and then relocate outside of

the U.S. or Canada, register your vehicle identification number (VIN) and

new address with Ford Motor Company Export Operations.

Customers in the U.S. should call 1–800–392–3673.

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2007 Focus (foc)

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Customer Assistance -> FORD EXTENDED SERVICE PLAN for Your Ford Focus 4 Door Second Generation (2004-2010)

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