Customer Assistance
In some states (in the U.S.) you must directly notify Ford in
writing
before pursuing remedies under your state’s warranty laws. Ford
is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing
replacement
or repurchase remedies provided by certain state laws. This
dispute
handling procedure is not required prior to enforcing state
created rights
or other rights which are independent of the Magnuson-Moss
Warranty
Act or state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a
manufacturer
or its representative is unable to repair a motor vehicle to
conform to the
vehicle’s applicable express warranty after a reasonable number
of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle
and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a
refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the
manufacturer
has had a reasonable number of attempts to conform the vehicle to
its
applicable express warranties if, within the first 18 months of
ownership of
a new vehicle or the first 18,000 miles (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made on the same non-conformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a
defect or condition that substantially impairs the use, value or
safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for
a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at
the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
174
2007 Focus (foc)
Owners Guide (post-2002-fmt)
USA (fus)
English 
