2010-2017 Ford Focus 4 Door SYNC 3 User Manual

MY CAR USER MANUAL

SYNC 3 for Your Ford Focus 4 Door Third generation(2010-2017)

SYNC™ 3  
Getting to Know Your System  
GENERAL INFORMATION  
The SYNC 3 system allows you to interact  
with a variety of features using the  
touchscreen and voice commands. By  
integrating with your Bluetooth-enabled  
phone, the touchscreen provides easy  
interaction with audio, multimedia, climate  
control, navigation, and your phone's SYNC  
AppLink.  
WARNING  
Driving while distracted can result in  
loss of vehicle control, crash and  
injury. We strongly recommend that  
you use extreme caution when using any  
device that may take your focus off the  
road. Your primary responsibility is the safe  
operation of your vehicle. We recommend  
against the use of any hand-held device  
while driving and encourage the use of  
voice-operated systems when possible.  
Make sure you are aware of all applicable  
local laws that may affect the use of  
electronic devices while driving.  
Using the Touchscreen  
To operate the touchscreen, you can  
simply touch the item or option that you  
want to select. The button highlights when  
you select it.  
The SYNC 3 layout allows you to quickly  
select the feature you wish to use.  
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SYNC™ 3  
Item  
Menu Item  
Action and Description  
A
Status Bar  
This bar displays icons and messages pertaining to current  
system activities including climate settings, voice  
commands and phone functions such as text messages.  
B
C
Home  
Clock  
This button is available on the main screens. Pressing it  
takes you to the home screen view.  
This shows the current time. You can set the clock manually  
or have it controlled by the vehicle's GPS location. See  
Settings (page 380).  
D
E
Outside  
This displays the current outside temperature.  
Temperature  
Feature Bar  
You can touch any of the buttons on this bar to select a  
feature.  
The Status Bar  
The touchscreen allows you quick access  
to all of your comfort, navigation,  
communication and entertainment  
options. Using the status and feature bar  
you can quickly select the feature you want  
to use.  
Note: Your system is equipped with a  
feature that allows you to access and  
control audio features for 10 minutes after  
you switch the ignition off (and no doors  
open).  
Additional icons also display in the status  
bar depending on market, vehicle options  
and current operation. If a feature is not  
active, the icon does not display. Certain  
icons may move to the left or right  
depending on what options are active.  
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SYNC™ 3  
E223058  
Callout  
Item  
Description  
A
Microphone Mute This icon displays when your phone's microphone is  
muted. A caller cannot hear you.  
B
C
Mute  
This icon displays when the audio system is muted.  
Download  
This icon displays when SYNC 3 has received a soft-  
ware update. Pressing the icon will show more details  
about the new software.  
D
E
Wi-Fi  
This icon displays when the system is connected to  
a Wi-Fi network.  
Wi-Fi in Range  
This icon displays when an available Wi-Fi network  
is within range.  
F
Roaming  
This icon displays when your cell phone is roaming.  
G
Text Message  
This icon displays when you receive a text message  
on your phone.  
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SYNC™ 3  
Callout  
Item  
Description  
H
I
911 Assist Off  
This icon displays when 911 Assist is set to off and  
your phone is connected to SYNC.  
Bluetooth Alert  
Bluetooth  
This icon displays when there is an active Bluetooth  
alert.  
J
This icon displays to show an active Bluetooth  
connection.  
Messages may also appear in the status  
bar to provide you with notifications. You  
can select the message to view the  
associated feature.  
Feature Bar  
Feature Bar Item  
Functions  
Audio  
Allows you to control the media playing in  
your vehicle. You can control all audio  
features including AM, FM and satellite  
radio, CDs, and media streaming over a  
Bluetooth device or through a USB  
connection.  
Phone  
Allows you to make calls, receive calls, and  
access the phonebook of your connected  
device.  
Navigation  
Allows you to see your vehicle's location on  
a virtual road map, get driving directions to  
your destination and find points of interest  
along your route.  
(If equipped)  
Apps  
Connect and control SYNC 3 compatible  
apps running on your iPhone or Android  
device. Also, access built-in additional  
features such as SiriusXM Traffic and Travel  
Link (if equipped).  
Settings  
You can customize your system with  
various settings for the touchscreen display,  
feature preferences, and how you want to  
interact with your vehicle.  
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SYNC™ 3  
Cleaning the Touchscreen  
SEEK NEXT:  
•
While in radio mode, press to seek  
You can remove fingerprints with a dry,  
between memory presets.  
clean, soft cloth.  
•
While in USB, Bluetooth Audio or CD  
mode, press to seek between songs or  
press and hold to fast seek.  
If dirt or fingerprints are still on the screen,  
apply a small amount of alcohol to the  
cloth and try to clean it again.  
SEEK PREVIOUS:  
Note: Do not use detergent or any type of  
•
While in radio mode, press to seek  
solvent to clean the touchscreen.  
between memory presets.  
Note: Do not pour or spray alcohol onto the  
•
While in USB, Bluetooth Audio or CD  
mode, press to seek between songs or  
press and hold to fast seek.  
touchscreen.  
Using Voice Recognition  
PHONE ACCEPT: Press to answer a call  
Using voice commands allows you to keep  
your hands on the wheel and eyes on the  
road. The system provides feedback  
through audible tones, prompts, questions  
and spoken confirmations depending on  
the situation and the chosen level of  
interaction (voice settings).  
The system also asks short questions  
(confirmation prompts) when it is not sure  
of your request or when there are multiple  
possible responses to your request.  
When using voice commands, words and  
icons may appear in the status bar  
indicating the status of the voice command  
session. See Using Voice Recognition  
(page 348).  
or switch between calls.  
PHONE REJECT: Press to end a call or  
reject an incoming call.  
Note: On some models, SEEK NEXT may  
be combined with PHONE REJECT and  
SEEK PREVIOUS may be combined with  
PHONE ACCEPT.  
M:Touch the control repeatedly to switch  
between media sources (modes).  
See Steering Wheel (page 70).  
Using Your Bezel Controls  
Depending on your vehicle and option  
package, you may also have these controls  
on your instrument panel:  
Using the Steering Wheel Controls  
•
•
•
•
•
Power: Switch the audio system on  
Depending on your vehicle and option  
package, you can use different controls on  
your steering wheel to interact with the  
touchscreen system in different ways.  
VOL: Control the volume of audio output.  
Mute: Mute the audio output.  
Voice: Press to start a voice session. Press  
again to stop the voice prompt and  
immediately begin speaking. Press and  
hold to end a voice session.  
and off.  
VOL: Control the volume of playing  
audio.  
Seek and Tune: se as you normally  
would in audio modes.  
Eject: Eject a CD from the audio  
system.  
SOURCE or MEDIA: Press repeatedly  
to advance through available media  
modes.  
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SYNC™ 3  
•
•
•
•
SOUND: Press to access the Sound  
Note: The SYNC 911 Assist feature only  
operates in the U.S., Canada or in a territory  
in which 911 is the emergency number.  
Note: Before setting this feature on, make  
sure that you read the 911 Assist Privacy  
Notice later in this section for important  
information.  
Note: If any user sets 911 Assist to on or off,  
that setting applies for all paired phones. If  
911 Assist is switched off and the phone is  
connected to SYNC, an icon displays on the  
status bar.  
Note: Every phone operates differently.  
While SYNC 911 Assist works with most  
cellular phones, some may have trouble  
using this feature.  
menu where you can adjust sound and  
other audio settings.  
1-6: Press and hold to store or press to  
select an AM, FM or SIRIUS memory  
preset. See Audio System (page 282).  
DISP: Switch the display on or off. You  
can also touch the screen to switch the  
display back on.  
Temperature, fan and climate  
control buttons: Control the  
temperature, fan speed or settings of  
the climate control system. See  
Climate Control (page 103).  
911 Assist  
WARNINGS  
If a crash deploys an airbag (excluding  
knee airbags and rear inflatable safety  
belts [if equipped]) or activates the fuel  
pump shut-off, your SYNC-equipped  
vehicle may be able to contact emergency  
services by dialing 911 through a paired and  
connected Bluetooth-enabled phone. You  
can learn more about the 911 Assist  
feature, by visiting:  
Unless the 911 Assist setting is set on  
before a crash, the system will not  
dial for help which could delay  
response time, potentially increasing the  
risk of serious injury or death after a crash.  
setting is set on before a crash, the system  
will not dial for help which could delay  
response time, potentially increasing the  
risk of serious injury or death after a crash.  
Website  
Do not wait for 911 Assist to make an  
emergency call if you can do it  
www.owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
yourself. Dial emergency services  
immediately to avoid delayed response  
time which could increase the risk of  
serious injury or death after a crash. If you  
do not hear 911 Assist within five seconds  
of the crash, the system or phone may be  
damaged or non-functional.  
For important information about airbag  
deployment and the fuel pump shut-off  
please see the Supplementary Restrains  
and Roadside Emergencies sections of  
your owner manual.  
To switch 911 Assist on and off please view  
the settings information. See Settings  
(page 380).  
Always place your phone in a secure  
location in your vehicle so it does not  
become a projectile or get damaged  
in a crash. Failure to do so may cause  
serious injury to someone or damage the  
phone which could prevent 911 Assist from  
working properly.  
Note: The SYNC 911 Assist feature must be  
set on before the incident.  
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SYNC™ 3  
To make sure that 911 Assist works  
correctly:  
If you do not cancel the call, and SYNC  
makes a successful call, a pre-recorded  
message plays for the 911 operator, and  
then the occupant(s) in your vehicle is able  
to talk with the operator. Be prepared to  
provide your name, phone number and  
location immediately, because not all 911  
systems are capable of receiving this  
information electronically.  
•
SYNC must be powered and working  
properly at the time of the incident and  
throughout feature activation and use.  
•
•
The 911 Assist feature must be set on  
before the incident.  
You must pair and connect a  
Bluetooth-enabled and compatible  
cell phone to SYNC.  
911 Assist May Not Work If  
•
A connected Bluetooth-enabled phone  
must have the ability to make and  
maintain an outgoing call at the time  
of the incident.  
A connected Bluetooth-enabled phone  
must have adequate network coverage,  
battery power and signal strength.  
The vehicle must have battery power  
and be located in the U.S., Canada or  
in a territory in which 911 is the  
emergency number.  
•
•
•
Your cellular phone or 911 Assist  
hardware sustains damage in a crash.  
The vehicle's battery or the SYNC  
system has no power.  
•
•
The phone(s) thrown from your vehicle  
are the ones paired and connected to  
the system.  
911 Assist Privacy Notice  
When you switch on 911 Assist, it may  
disclose to emergency services that your  
vehicle has been in a crash involving the  
deployment of an airbag or activation of  
the fuel pump shut-off. Certain versions or  
updates to 911 Assist may also be capable  
of electronically or verbally disclosing to  
911 operators your vehicle location or other  
details about your vehicle or crash to assist  
911 operators to provide the most  
In the Event of a Crash  
Not all crashes will deploy an airbag or  
activate the fuel pump shut-off (the  
triggers for 911 Assist). If a connected cell  
phone sustains damage or loses its  
connection to SYNC during a crash, SYNC  
will search for and try to connect to a  
previously paired cell phone; SYNC will  
then attempt to call the emergency  
services.  
appropriate emergency services. If you do  
not want to disclose this information, do  
not switch the feature on.  
Before making the call:  
•
SYNC provides a short window of time  
(about 10 seconds) to cancel the call.  
If you fail to cancel the call, SYNC  
attempts to dial 911.  
•
SYNC says the following, or a similar  
message: "SYNC will attempt to call  
911, to cancel the call, press Cancel on  
your screen or press and hold the  
phone button on your steering wheel."  
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SYNC™ 3  
•
Do not leave playing devices in your  
Safety Information  
WARNING  
vehicle during extreme conditions as it  
could cause them damage. See your  
device's user guide for further  
information.  
Driving while distracted can result in  
loss of vehicle control, crash and  
•
For your safety, some SYNC 3 functions  
are speed-dependent. Their use is  
limited to when your vehicle is traveling  
at speeds under 3 mph (5 km/h). Make  
sure that you review your device's  
manual before using it with SYNC 3.  
injury. We strongly recommend that  
you use extreme caution when using any  
device that may take your focus off the  
road. Your primary responsibility is the safe  
operation of your vehicle. We recommend  
against the use of any hand-held device  
while driving and encourage the use of  
voice-operated systems when possible.  
Make sure you are aware of all applicable  
local laws that may affect the use of  
electronic devices while driving.  
Speed-restricted Features  
Some features of this system may be too  
difficult to use while your vehicle is moving  
so they are restricted from use unless your  
vehicle is stationary.  
•
•
Do not attempt to service or repair the  
system. Have an authorized dealer  
check your vehicle.  
Do not operate playing devices if the  
power cords or cables are broken, split  
or damaged. Place cords and cables  
out of the way, so they do not interfere  
with the operation of pedals, seats,  
compartments or safe driving abilities.  
•
Screens crowded with information,  
such as Point of Interest reviews and  
ratings, SiriusXM Traffic and Travel Link  
sports scores, movie times or ski  
conditions.  
Any action that requires you to use a  
keyboard is restricted, such as entering  
a navigation destination or editing  
information.  
•
•
All lists are limited so the user can view  
fewer entries (such as phone contacts  
or recent phone call entries).  
See the following chart for more specific  
examples.  
Restricted features  
Pairing a Bluetooth phone.  
Cellular Phone  
Browsing of list entries is limited for phone contacts and  
recent phone calls.  
System Functionality  
Editing the keypad code.  
Enabling Valet Mode.  
Editing settings while the rear view camera or active park  
assist are active.  
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Restricted features  
Wi-Fi  
Editing Wi-Fi settings.  
Editing the list of wireless networks.  
Connecting to a new Wi-Fi network.  
Viewing received text messages.  
Using the keyboard to enter a destination.  
Text Messages  
Navigation  
Adding or editing Navigation Favorites entries or Avoid  
Areas.  
an optional feature on select 2017 MY  
Creating an Owner Account  
Why do I need an owner account?  
vehicles. FordPass® is available through  
a free download via the Apple App Store®  
or Google Play™. Message and data rates  
may apply. Services may be limited by  
mobile phone network coverage area.  
•
•
•
Essential for keeping up with the latest  
software and connected features.  
Access to customer support for any  
questions you may have.  
Maintain account permissions.  
•
•
FCC: LHJ-FAN  
IC: 2807E-FAN  
Updating Your System  
Visit the website to sign up and register.  
You can choose to download the update  
onto a USB drive or use Wi-Fi to deliver  
automatic updates.  
Website  
www.owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
USB Updates  
To use the USB update you need to log  
into your owner account and visit the SYNC  
software update page.  
SYNC Connect (If Equipped)  
With a SYNC® Connect-equipped vehicle,  
you can use FordPass® to track your  
vehicle’s location and remotely access  
vehicle features such as start, lock and  
unlock and vehicle status including fuel  
level and approximate mileage. You can  
also schedule specific times to remotely  
start your vehicle so it’s ready to hit the  
road as soon as you are. SYNC Connect is  
Website  
www.owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
The website notifies you if an update is  
available. You can then select to download  
the update.  
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SYNC™ 3  
You will need an empty USB drive. Please  
You must also give the system permission  
to update automatically. Upon vehicle  
delivery, the System asks you if you would  
like to use the automatic update feature.  
If you agree to automatic updates, you can  
press OK to confirm. If this selection does  
not appear upon vehicle delivery you can  
access it through the General Settings. See  
Settings (page 380). You can also perform  
a master reset. See SYNC™ 3  
check the website for minimum  
requirements. Once you have inserted the  
USB drive into your computer, choose to  
start the download. Follow the instructions  
provided to download the files to the USB  
drive.  
To install the update in your vehicle,  
remove anything that is plugged in the USB  
ports on the media hub and plug in the  
USB drive containing the update. When  
the USB drive is plugged in, the installation  
should begin immediately. After a  
successful installation, the update is  
available the next time the vehicle is  
started.  
The installation of most files occurs in the  
background, and does not interrupt your  
use of the system. Navigation updates  
cannot be installed in the background,  
because the files are too large.  
Troubleshooting (page 392).  
If you would like to switch this feature  
on later, select:  
Menu Item  
Settings  
General  
Automatic  
System  
From this menu, you can  
enable automatic updates.  
If you have not done so  
already, the system  
Updates  
Please refer to the website for any further  
actions.  
prompts you to set up a  
Wi-Fi connection when you  
enable this feature.  
Updating Over Wi-Fi  
To update your System over Wi-Fi your  
vehicle must be within the range of a Wi-Fi  
access point. Data rates may apply.  
When Wi-Fi and automatic updates are  
enabled, your system checks for software  
updates periodically. If a new version is  
available, it downloads at that time.  
Software downloads can take place for up  
to 30 minutes after you have switched your  
vehicle off. The updates do not interrupt  
the normal use of your SYNC 3 system. If  
a download does not complete for any  
reason, the download continues where it  
left off at the next Wi-Fi connected  
To enable automatic updates using  
Wi-Fi, select:  
Menu Item  
Settings  
Wi-Fi  
Available  
Wi-Fi  
You can then select your  
Wi-Fi network. You may  
have to enter the security  
code if the network is  
secured. The system  
opportunity. Upon activation of an update,  
a banner displays on the touchscreen  
indicating the system update. Select the  
icon to see more detail. This icon displays  
for two ignition cycles.  
Networks  
confirms when it has  
connected to the network.  
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SYNC™ 3  
unread), and call history, including history  
To switch this feature off:  
Menu Item  
of calls when your cell phone was not  
connected to the system. In addition, if you  
connect a media device, the system  
creates and retains an index of supported  
media content. The system also records a  
short diagnostic log of approximately 10  
minutes of all recent system activity. The  
log profile and other system data may be  
used to improve the system and help  
diagnose any problems that may occur.  
The cellular profile, media device index,  
and diagnostic log remain in your vehicle  
unless you delete them and are generally  
accessible only in your vehicle when the  
cellular phone or media player is  
connected.  
Settings  
General  
Automatic  
System  
In this menu selection, you  
can change the selection  
for automatic updates to  
OFF.  
Updates  
Support  
The SYNC support team is available to  
help you with any questions you are not  
able to answer on your own.  
If you sell or transfer your vehicle, we  
recommend you perform a Master Reset  
to erase all stored information. You can  
find more information about the Master  
Reset in General Settings. See Settings  
(page 380). System data cannot be  
accessed without special equipment and  
access to your vehicle's SYNC 3 module.  
Ford Motor Company and Ford of Canada  
do not access the system data for any  
purpose other than as described absent  
consent, a court order, or where required  
by law enforcement, other government  
authorities, or other third parties acting  
with lawful authority. Other parties may  
seek to access the information  
Monday-Saturday, 8:30am-8:00pm EST.  
Sunday, 10:30am-7:30pm EST.  
United States: 1-800-392-3673.  
Canada: 1-800-565-3673.  
Times are subject to change due to  
holidays.  
Privacy Information  
When you connect a cellular phone to  
SYNC 3, the system creates a profile within  
your vehicle that links to that cellular  
phone. This profile helps in offering you  
more cellular features and operating more  
efficiently. Among other things, this profile  
may contain data about your cellular  
phone book, text messages (read and  
independently of Ford Motor Company and  
Ford of Canada.  
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SYNC™ 3  
HOME SCREEN  
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Item  
Tile  
Audio  
Home screen display  
A
Shows the active media source.  
If your vehicle does not have navigation, this space contains the  
compass.  
B
C
Phone  
The name of the connected phone appears on the screen. The  
status of the phone features also appear. This includes signal  
strength, battery charge, 911 assist setting state (On or Off),  
text messaging and roaming.  
*
Navigation  
This map displays your current location or current route in real  
time.  
When you have navigation active, you also see the next turn  
and the length of time and distance to your destination.  
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Item  
Tile  
Home screen display  
If your vehicle does not have navigation, this space contains the  
audio information.  
* If equipped.  
You can access each feature controlled by  
You can touch any of the feature displays  
to access that feature.  
SYNC 3 through a variety of commands.  
To activate the SYNC 3 voice  
Anytime you select the home button, the  
commands push the voice  
system returns you to this screen.  
button on the steering wheel and  
wait for the prompt.  
USING VOICE RECOGNITION  
___ is a dynamic listing, meaning that it can  
be the name of anything, such as artist, the  
name of contact or number. The context  
and the description of the command tell  
you what to say for this dynamic option.  
The SYNC 3 system allows you to use voice  
commands, to control features like audio  
and phone. By using voice commands, you  
can keep your hands on the wheel and your  
eyes on the road.  
There are some commands that work for  
every feature, these commands are:  
Voice Command  
Action and Description  
Main Menu  
Go back  
Brings you to the main menu.  
Returns you to the previous screen.  
Cancel  
Ends the voice session.  
List of Commands  
Gives you a list of possible voice commands.  
___ List of Commands You can name any feature and the system gives a list of  
commands available for the feature. For example, you could  
say:  
Phone List of Commands  
Navigation List of Commands  
Next Page  
Previous Page  
Help  
You can use this command to view the next page of options on  
any screen where multiple pages of choices are given.  
You can use this command to view the previous page of options  
on any screen where multiple pages of choices are given.  
Gives you available commands you can use on the current  
screen.  
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SYNC™ 3  
Included here are some of the most  
popular commands for each SYNC 3  
feature.  
Audio Voice Commands  
___ is a dynamic listing, meaning that for  
audio voice commands it can be the name  
of a Sirius channel or a channel number, a  
radio frequency number, or the name of a  
artist, album, song or a genre.  
To control the media features, press the voice button and when prompted, say:  
Voice command  
Description  
Sirius Channel ___  
*
You can say the Sirius channel name or number  
such as "Sirius channel 16".  
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".  
AM ___  
Allows you to tune to a specific FM or AM  
frequency such as "88.7 FM" or "1580 AM".  
FM ___  
FM ___ HD ___  
*
Allows you to tune to a specific HD frequency  
such as “88.7 FM HD 1”.  
Bluetooth Audio  
USB  
Allows you to listen to music on your Bluetooth-  
connected device.  
Allows you to listen to music on your USB  
connected device.  
Play Genre ___  
Play Playlist ___  
Play Artist ___  
Play Album ___  
Play Podcast ___  
Play Song ___  
For USB audio only, you can say the name of an  
artist, album, song or a genre to listen to that  
selection. Your system must finish indexing  
before this option is available. For example, you  
could say "Play artist, The Beatles" or "Play song,  
Penny Lane".  
Play Audiobook ___  
Browse ___  
For USB audio only, you can say the name of an  
artist, album, or a genre to browse by that selec-  
tion. Your system must finish indexing before this  
option is available. For example you can say  
"Browse The Beatles" or "Browse folk".  
* This option may not be available in all markets or may require a subscription.  
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SYNC™ 3  
You can use voice commands to connect  
Phone Voice Commands  
Pairing a Phone  
your Bluetooth-enabled phone to the  
system.  
To pair your phone, press the voice button and when prompted, say:  
Voice command  
Description  
Pair Phone  
Follow the on-screen instructions to complete the pairing  
process. See Settings (page 380).  
Making Calls  
___ is a dynamic listing, meaning that for  
phone voice commands it can be the name  
of the contact you wish to call or the digits  
you want to dial.  
Press the voice button and say a command similar to the following:  
Voice command  
Description  
Call ___  
Allows you to call a specific contact from your phonebook  
such as "Call Jenny".  
Call ___ at ___  
Dial ___  
Allows you to call a specific contact from your phonebook  
at a specific location such as "Call Jenny at Home".  
Allows you to dial a specific number such as “Dial 867-5309”.  
Please make sure that you are saying the  
contact name exactly as it appears in your  
contact list.  
Once you have provided the digits of the phone number, you can say the following  
commands:  
Voice Command  
Description  
<0-9>  
If the full number was not entered with the first command, you  
can continue saying the number.  
Dial  
Tells SYNC 3 to make the phone call.  
Delete  
Clear  
Tells SYNC 3 to erase the last block of digits stated.  
Tells SYNC 3 to erase the entire number.  
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Text Message Voice Commands  
To access text message options, press the voice button and say:  
Voice command  
Description  
Listen to Message  
Listen to text message ___  
Reply to Message  
You can say the number of the message you  
would like to hear.  
___ is a dynamic listing, meaning that for  
navigation voice commands it can be a POI  
category or an address.  
Navigation Voice Commands  
Setting a Destination  
You can use any of the following  
commands to set a destination or find a  
point of interest.  
You can find an address, a point of interest (POI), or search for points of interest  
by category:  
Voice command  
Find an Address  
Find a ___  
Description  
Allows you to enter the address search functionality.  
State the name of the POI category you would like to search for  
such as "Find restaurants".  
Find POI  
Allows you to enter the POI search functionality.  
Find Intersection  
Allows you to enter the intersection search functionality.  
Destination Nearest State the name of the POI category you would like to search for  
___ nearby such as "Destination nearest restaurants".  
Destination Previous Allows you to see a list of your previous destinations.  
Destination  
Destination Home  
Allows you to route to your home address.  
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In addition, you can say these commands when a route is active:  
Voice command  
Cancel Route  
Detour  
Description  
Cancels the current route.  
Allows you to select an alternate route.  
Repeats the last guidance prompt.  
Shows the current route.  
Repeat Instruction  
Show Route  
Where Am I  
Zoom in  
Provides current location.  
Allows you to zoom in on the map.  
Allows you to zoom out from the map.  
Zoom out  
Mobile App Voice Commands (If Equipped)  
The following voice commands are always available:  
Voice command  
Description  
Mobile Apps  
SYNC 3 will prompt you to say the name of an app to start it on  
SYNC 3.  
List Mobile Apps  
Find New Apps  
SYNC 3 will list all of the currently available Mobile Apps.  
SYNC 3 will search and connect to compatible app(s) running on  
your mobile device.  
There are also voice commands that you can use when app(s) are connected to  
SYNC 3:  
Voice command  
Description  
Say the name of an At any time, you can say the name of a mobile app to start the  
app mobile app on SYNC 3.  
Say the name of an SYNC 3 will list the available voice commands for the specified  
app, followed by  
help  
app if the app is running on SYNC 3.  
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SYNC™ 3  
SiriusXM Traffic and Travel Link may not  
SiriusXM Traffic and Travel Link  
be available in all markets. Activation and  
a subscription are required.  
Voice Commands (If Equipped)  
You can say the following commands to access SiriusXM Traffic and Travel Link:  
Voice command  
Description  
Show Traffic  
Displays a list of traffic incidents.  
Show Weather Map Displays the current weather map.  
Show Fuel Prices  
Displays a list of fuel prices.  
Show 5 Day Fore-  
cast  
Displays the 5 day weather forecast.  
Help  
Voice Settings Commands  
You can say the following commands to access the voice settings:  
Voice command  
Description  
Voice Settings  
Allows you to enter the voice settings functionality.  
Sets standard prompting with longer prompts.  
Interaction Mode  
Standard  
Interaction Mode  
Advanced  
Sets advanced prompting with shorter prompts.  
Phone Confirmation On Allows the system to confirm before making a phone call.  
Phone Confirmation Off The system does not confirm before placing a call.  
Voice Command Lists On The system displays a short list of available commands.  
Voice Command Lists Off The system does not display the list of commands.  
You can use the volume control to adjust  
the volume of the system voice prompts.  
While prompt is active, adjust the volume  
control up or down to your desired setting.  
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Note: Depending on the current climate  
To disable this automatic fan speed  
reduction feature during voice sessions,  
press and hold the climate control AC and  
Recirculated air buttons simultaneously,  
release and then increase fan speed within  
2 seconds. To re-enable this feature, repeat  
the above sequence.  
control settings, the fan speed may  
automatically go down while issuing voice  
commands or while making and receiving  
phone calls via SYNC to reduce the amount  
of background noise in the vehicle. The fan  
speed will automatically return to normal  
operation once the voice session ends. Fan  
speed can also be adjusted normally during  
a voice session, simply press fan buttons (or  
turn fan knob) to increase or decrease fan  
speed to desired setting.  
ENTERTAINMENT  
E207617  
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SYNC™ 3  
You can access these options using the  
touchscreen or voice commands.  
Message  
Message and description  
Sources  
Sources  
A
B
C
Press this button to select the source of  
Direct Tune  
Presets  
media you want to listen to.  
Menu item  
AM  
FM  
SIRIUS  
CD  
*
USB  
The name of the USB that is plugged in displays here.  
Bluetooth Stereo  
Apps If you have SYNC 3 compatible apps on your connected smart phone, they  
display here as individual source selections.  
* This feature may not be available in all markets and requires an active subscription.  
Once you have entered the station's  
AM/FM Radio  
call numbers, you can select:  
Tuning a Station  
Menu item  
Action and descrip-  
tion  
You can use the tune or seek controls on  
the radio bezel to select a station.  
Enter  
Press to begin  
playing the station  
you have entered.  
To tune a station using the  
touchscreen, select:  
Cancel  
Press to exit  
Menu item  
without changing  
the station.  
Direct Tune  
Presets  
A pop up appears, allowing you to type in  
the frequency of a station. You can only  
enter a valid station for the source you are  
currently listening to.  
To set a new preset, tune to the station  
and then press and hold one of the  
memory preset buttons. The audio mutes  
briefly while the system saves the station  
and then returns.  
You can press the backspace button to  
delete the previously entered number.  
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There are two preset banks available for  
SIRIUS satellite radio is a  
AM and three banks for FM. To access  
additional presets, tap the preset button.  
The indicator on the preset button shows  
which bank of presets you are currently  
viewing.  
subscription-based satellite radio service  
that broadcasts a variety of music, sports,  
news, weather, traffic and entertainment  
programming. Your factory-installed  
SIRIUS satellite radio system includes  
hardware and a limited subscription term  
that begins on the date of sale or lease of  
your vehicle. See an authorized dealer for  
availability.  
SIRIUS® Satellite Radio (If  
Activated)  
Note: This feature may not be available in  
all markets and requires an active  
subscription.  
For more information on extended  
subscription terms (a service fee is  
required), the online media player and a  
list of SIRIUS satellite radio channels, and  
other features, please visit  
www.siriusxm.com in the United States,  
www.siriusxm.ca in Canada, or call SIRIUS  
at 1-888-539-7474.  
Note: SIRIUS reserves the unrestricted right  
to change, rearrange, add or delete  
programming. This includes canceling,  
moving or adding particular channels, and  
its prices, at any time, with or without notice  
to you. Ford Motor Company shall not be  
responsible for any such programming  
changes.  
E234451  
Note: This receiver includes the eCos  
real-time operating system. eCos is  
published under the eCos License.  
The following buttons are available for Sirius:  
Menu item Action and description  
Browse  
Direct Tune  
Touch this button to see a list of available stations.  
A pop-up appears, allowing you to type in the call numbers of  
a station.  
Once you enter the stations call numbers, you can select:  
Enter  
The system tunes to the station you select.  
Cancel  
You exit the pop-up and the current station  
continues to play.  
You can press the backspace button to delete the previous  
number.  
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Menu item  
Replay  
Action and description  
Replay audio on the current channel. You can replay approx-  
imately 45 minutes of audio as long as you remain tuned to  
the current station. Changing stations erases the previous  
audio.  
Live  
When you are in replay mode, you are not  
able to select a different preset until you  
return to live audio. Pressing this button  
returns you to the live broadcast.  
ALERT  
Save the current song, artist, or team as a favorite. The system  
alerts you when it plays again on any channel.  
Selecting this button allows you to enable and edit alerts. See  
Settings (page 380).  
There are three preset banks available for  
SIRIUS. To access additional presets, tap  
the preset button. The indicator on the  
Memory Presets  
To set a preset, tune to the station then  
press and hold one of the memory preset  
buttons. The audio mutes briefly while the  
system saves the station and returns once  
the station is stored.  
preset button shows which bank of presets  
you are currently viewing.  
Satellite Radio Electronic Serial  
Number (ESN)  
You need your ESN to activate, modify or  
track your satellite radio account. See  
Settings (page 380).  
SIRIUS Satellite Radio Reception Factors and Troubleshooting  
Potential reception issues  
Antenna obstructions  
Terrain  
For optimal reception performance, keep the antenna clear  
of snow and ice build-up and keep luggage and other  
materials as far away from the antenna as possible.  
Hills, mountains, tall buildings, bridges, tunnels, freeway  
overpasses, parking garages, dense tree foliage and thunder-  
storms can interfere with your reception.  
Station overload  
When you pass a ground-based broadcast-repeating tower,  
a stronger signal may overtake a weaker one and the audio  
system may mute.  
Satellite radio signal  
interference  
Your display may show ACQUIRING... to indicate the interfer-  
ence and the audio system may mute.  
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Troubleshooting tips  
Cause  
Message  
Action  
Acquiring Signal  
Radio requires more than two No action required. This  
seconds to produce audio for message should disappear  
the selected channel.  
shortly.  
Satellite antenna fault There is an internal module or If this message does not clear  
system failure present.  
shortly, or with an ignition key  
cycle, your receiver may have  
a fault. See an authorized  
dealer for service.  
SIRIUS system failure  
Invalid Channel  
The channel is no longer avail- Tune to another channel or  
able.  
choose another preset.  
Unsubscribed Channel Your subscription does not  
include this channel.  
Contact SIRIUS at 1-888-539-  
7474 to subscribe to the  
channel, or tune to another  
channel.  
Satellite acquiring  
The signal is lost from the  
SIRIUS satellite or SIRIUS  
The signal is blocked. When  
you move into an open area,  
signal…  
tower to your vehicle antenna. the signal should return.  
Updating…  
Update of channel program-  
ming in progress.  
No action required. The  
process may take up to three  
minutes.  
Questions? Call 1-  
888-539-7474  
Your satellite service is no  
longer available.  
Contact SIRIUS at 1-888-539-  
7474 to resolve subscription  
issues.  
None found. Check  
channel guide.  
All the channels in the selected Use the channel guide to turn  
category are either skipped or off the Lock or Skip function on  
locked.  
that station.  
SIRIUS Subscription  
updated  
SIRIUS has updated the chan- No action required.  
nels available for your vehicle.  
To activate HD radio, please see the Radio  
Settings in the Settings Chapter. See  
Settings (page 380).  
HD Radio™ Information (If  
Available)  
Note: HD Radio broadcasts are not  
Note: This feature may not be available in  
available in all markets.  
all markets.  
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HD Radio technology is the digital  
The HD logo is grey when acquiring a digital  
station, and then changes to orange when  
digital audio is playing. When this logo is  
available, you may also see Title and Artist  
fields on-screen.  
The multicast indicator appears in FM  
mode (only) if the current station is  
broadcasting multiple digital broadcasts.  
The highlighted numbers signify available  
digital channels where new or different  
content is available. HD1 signifies the main  
programming status and is available in  
analog and digital broadcasts. Other  
multicast stations (HD2 through HD7) are  
only available digitally.  
evolution of analog AM/FM radio. Your  
system has a special receiver that allows  
it to receive digital broadcasts (where  
available) in addition to the analog  
broadcasts, it already receives. Digital  
broadcasts provide a better sound quality  
than analog broadcasts with free,  
crystal-clear audio and no static or  
distortion. For more information, and a  
guide to available stations and  
programming, please visit:  
Website  
www.hdradio.com  
Note: There is also an additional feature  
for stations that have more than 1 HD  
multicast (For example, HD1 or HD2). The  
HD logo and Radio text appears as a button.  
Pressing this button allows you to cycle  
through all of the HD stations on that  
specific frequency. For example, if you are  
on 101.1 and it has HD1, HD2, HD3, pressing  
the button repeatedly causes the radio to  
cycle through the HD stations in a cyclic  
increasing order.  
When HD Radio is on and you tune to a  
station broadcasting HD Radio technology,  
you may notice the following indicators on  
your screen:  
E142616  
When HD Radio broadcasts are active, you can access the following functions:  
Message  
Action and description  
Presets  
Allows you to save an active channel as a memory preset.  
Touch and hold a memory preset slot until the sound returns.  
There is a brief mute while the radio saves the station. Sound  
returns when the channel saves. When switching to an HD2  
or HD3 memory preset, the sound mutes before the digital  
audio plays, because the system has to reacquire the digital  
signal.  
Note: As with any station you save, you cannot access the saved station if your vehicle is  
outside the station’s reception area.  
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HD Radio Reception and Station Troubleshooting  
Potential reception issues  
Reception area  
If you are listening to a multicast station and you are on the  
fringe of the reception area, the station may mute due to  
weak signal strength.  
If you are listening to HD1, the system changes back to the  
analog broadcast until the digital broadcast is available again.  
However, if you are listening to any of the possible HD2-HD7  
multicast channels, the station mutes and stays muted unless  
it is able to connect to the digital signal again.  
Station blending  
When the system first receives a station (aside from HD2-  
HD7 multicast stations), it first plays the station in the analog  
version. Once the receiver verifies the station is an HD Radio  
station, it shifts to the digital version. Depending on the station  
quality, you may hear a slight sound change when the station  
changes from analog to digital. Blending is the shift from  
analog to digital sound or digital back to analog sound.  
In order to provide the best possible  
experience, use the contact form to report  
any station issues found while listening to  
a station broadcasting with HD Radio  
technology. Independent entities own and  
operate each station. These stations are  
responsible for ensuring all audio streams  
and data fields are accurate.  
Potential station issues  
Cause  
Issues  
Action  
Echo, stutter, skip or  
repeat in audio.  
This is poor time alignment by No action required. This is a  
the radio broadcaster.  
broadcast issue.  
Increase or decrease in  
audio volume.  
Sound fading or  
The radio is shifting between  
analog and digital audio.  
No action required. The recep-  
tion issue may clear up as you  
continue to drive.  
blending in and out.  
There is an audio mute The digital multicast is not  
delay when selecting available until the HD Radio  
HD2 or HD3, multicast broadcast is decoded. Once  
preset or Direct Tune. decoded, the audio is available.  
No action required. This is  
normal behavior. Wait until the  
audio is available.  
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Potential station issues  
Cause  
Issues  
Action  
Cannot access HD2 or The previously stored multicast No action required. The station  
HD3 multicast channel preset or direct tune is not  
is not available in your current  
when recalling a preset available in your current recep- location.  
or from a direct tune. tion area.  
Text information does Data service issue by the radio Fill out the station issue form.  
not match currently  
playing audio.  
broadcaster.  
*
There is no text  
Data service issue by the radio Fill out the station issue form.  
information shown for broadcaster.  
currently selected  
*
frequency.  
HD Radio Technology manufactured under  
license from iBiquity Digital Corp. U.S. and  
foreign patents. HD Radio and the HD and  
HD Radio logos are proprietary trademarks  
of iBiquity Digital Corp. Ford Motor  
Website  
http://www.ibiquity.com/automotive/  
report_radio_station_experiences  
Company and iBiquity Digital Corp. are not  
responsible for the content sent using HD  
Radio technology. Content may be  
CD  
Once you select this option, the system  
changed, added or deleted at any time at  
the station owner's discretion.  
* You can find the form here:  
returns you to the main audio screen.  
The current audio information appears on  
the screen.  
The following buttons are also available:  
Button  
Function  
Browse  
Repeat  
You can use the browse button to select a track.  
Select this button and a small number one displays to indicate  
the track is set to repeat.  
For MP3 CDs, this button allows you to toggle through repeat  
off, repeat one track (a small number one displays), and repeat  
current folder (a small folder displays).  
Shuffle  
Select the shuffle symbol to have the audio on the disk play  
in random order.  
You can use the forward, reverse, pause or  
play buttons to control the audio playback.  
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access media that you store on your  
Bluetooth Stereo or USB  
Bluetooth Stereo and USB allow you to  
Bluetooth device or USB device such as  
music, audio books or podcasts.  
The following buttons are available for Bluetooth and USB:  
Button  
Function  
Repeat  
Pressing the repeat button toggles the repeat setting through  
three modes: repeat off (button not highlighted), repeat all  
(button highlighted) and repeat track (button highlighted with  
a small number one).  
Shuffle  
Play the tracks in random order.  
For some devices, SYNC 3 is able to  
You can use the forward, reverse, pause or  
play buttons to control the audio playback.  
To get more information about the  
currently playing track, press the cover art  
or Info button.  
provide 30-second skip buttons when you  
listen to audio books or podcasts. These  
buttons allow you to skip forward or  
backward within a track.  
While playing audio from a USB device you  
can look for certain music by selecting the  
following:  
Button  
Function  
Browse  
If available, displays the list of tracks in the  
Now Playing playlist.  
New Search  
This option, which is available under  
browse, allows you to play all tracks or to  
filter the available media into one of the  
below categories.  
Play All  
Playlists  
Artists  
Albums  
Songs  
Genres  
Podcasts  
Audio books  
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Button  
Function  
Composers  
A-Z Jump  
This button allows you to choose a specific  
letter to view within the category you are  
browsing.  
Explore Device  
If available, this allows you to browse the  
folders and files on your USB device.  
SupportedMediaPlayers,Formats  
and Metadata Information  
USB Ports  
The system is capable of hosting nearly  
any digital media player, including iPod,  
iPhone, and most USB drives.  
Supported audio formats include MP3,  
WMA, WAV, AAC, and FLAC.  
Supported audio file extensions include  
MP3, WMA, WAV, M4A, M4B, AAC, and  
FLAC.  
Supported USB file systems include: FAT,  
exFAT, and NTFS.  
E211463  
SYNC 3 is also able to organize the media  
from your USB device by metadata tags.  
Metadata tags, which are descriptive  
software identifiers embedded in the  
media files, provide information about the  
file.  
If your indexed media files contain no  
information embedded in these metadata  
tags, SYNC 3 may classify the empty  
metadata tags as unknown.  
The USB ports are in the center console or  
behind a small access door in the  
instrument panel.  
This feature allows you to plug in USB  
media devices, memory sticks, flash drives  
or thumb drives, and charge devices if they  
support this feature.  
Select this option to play audio from your  
USB device.  
SYNC 3 is capable of indexing up to  
50,000 songs per USB device, for up to 10  
devices.  
Apps  
The system supports the use of certain  
audio apps such as Pandora or iHeartRadio  
through a USB or bluetooth-enabled  
device.  
Each app gives you different on-screen  
options depending on the app's content.  
See Apps (page 377).  
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4. Confirm that the six-digit number  
PHONE  
appearing on your phone matches the  
six-digit number on the touchscreen.  
WARNING  
5. The touchscreen indicates when the  
Driving while distracted can result in  
pairing is successful.  
loss of vehicle control, crash and  
6. Your phone may prompt you to give  
the system permission to access  
information. To check your phone’s  
compatibility, see your phone’s manual  
or visit the website.  
injury. We strongly recommend that  
you use extreme caution when using any  
device that may take your focus off the  
road. Your primary responsibility is the safe  
operation of your vehicle. We recommend  
against the use of any hand-held device  
while driving and encourage the use of  
voice-operated systems when possible.  
Make sure you are aware of all applicable  
local laws that may affect the use of  
electronic devices while driving.  
Alternatively, to add a phone, select:  
Menu Item  
Add Phone  
Then select:  
Hands-free calling is one of the main  
features of the system. Once you pair your  
cell phone, you can access many options  
using the touchscreen or voice commands.  
While the system supports a variety of  
features, many are dependent on your cell  
phone’s functionality.  
Discover Other Bluetooth Devices  
1. Follow the on-screen instructions.  
2. Select your phone's name when it  
appears on the touchscreen.  
3. Confirm that the six-digit number  
appearing on your phone matches the  
six-digit number on the touchscreen.  
Pairing Your Cell Phone for the  
First Time  
4. The touchscreen indicates when the  
Pair your Bluetooth-enabled phone with  
the system before using the functions in  
hands-free mode.  
Switch on Bluetooth on your device to  
begin pairing. See your phone’s manual if  
necessary.  
pairing is successful.  
5. Your phone may prompt you to give  
the system permission to access  
information. To check your phone’s  
compatibility, see your phone’s manual  
or visit the website.  
At a minimum, most cell phones with  
Bluetooth wireless technology support the  
following functions:  
To add a phone, select:  
Menu Item  
•
•
•
•
•
Answering an incoming call.  
Ending a call.  
Dialing a number.  
Call waiting notification.  
Caller identification.  
Add Phone  
1. Follow the on-screen instructions.  
2. A prompt alerts you to search for the  
system on your phone.  
3. Select your vehicle's make and model  
as it displays on your phone.  
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Other features, such as text messaging  
Websites  
using Bluetooth and automatic phonebook  
download, are phone-dependent features.  
www.syncmyride.ca  
www.syncmaroute.ca  
To check your phone’s compatibility,  
see your phone’s manual or visit the  
website:  
Phone Menu  
This menu becomes available after pairing  
Websites  
a phone.  
owner.ford.com  
E205447  
Item  
Menu Item  
Action and Description  
A
Recent Call Displays your recent calls.  
List You can place a call by selecting an entry from this list.  
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Item  
Menu Item  
Action and Description  
You can also sort the calls by selecting the drop down menu at  
the top of the screen. You can choose:  
All  
Incoming  
Outgoing  
Missed  
B
Contacts  
All of your contacts from your phone display in alphabetical  
order.  
A-Z Jump  
Selecting this button allows  
you to choose a specific letter  
to view.  
C
Phone  
Displays the name of your phone and takes you to the phone  
settings options.  
Settings  
From this menu, you can pair subsequent devices, set ring tones  
and alerts. See Settings (page 380).  
D
E
Text  
Displays all recent text messages.  
Messages  
Phone  
Use this keypad to dial in a phone number.  
Use the backspace button to delete numbers.  
Keypad  
Call  
Press this button to begin a  
call.  
F
Do Not  
Disturb  
Touch this button to send all calls directly to your voicemail.  
New text message notifications are not displayed on the screen  
and all ringtones and alerts are set to silent.  
Users with phones having voice services  
may see a button to access the feature.  
For example, iPhone users see a Siri button.  
A press and hold of the voice button on the  
steering wheel also accesses this feature.  
Making Calls  
There are many ways to make calls from  
the SYNC 3 system, including using voice  
commands. See Using Voice  
Recognition (page 348). You can use the  
touchscreen to place calls as well.  
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To call a number in your contacts,  
To accept the call, select:  
Menu Item  
select:  
Menu Item  
Action and Description  
Accept  
Contacts  
You can then select the  
name of the contact you  
want to call. Any numbers  
stored for that contact  
display along with any  
stored contact photos. You  
can then select the  
Note: You can also accept the call by  
pressing the phone button on the steering  
wheel.  
To reject the call, select:  
Menu Item  
number that you want to  
call. The system begins the  
call.  
Reject  
Note: You can also reject the call by  
pressing the phone button on the steering  
wheel.  
To call a number from your recent calls,  
select:  
Ignore the call by doing nothing. SYNC 3  
logs it as a missed call.  
Menu Item  
Action and Description  
Recent Call You can then select an  
During a Phone Call  
During a phone call, the contacts name  
and number display on the screen along  
with the call duration.  
List  
entry that you want to call.  
The system begins the call.  
To call a number that is not stored in  
your phone, select:  
The phone status items are also visible:  
•
•
•
Signal Strength.  
Battery.  
Menu Item  
Action and Description  
Phone  
Select the digits of the  
number you wish to call.  
911 Assist (United States and Canada  
Keypad  
only). See Settings (page 380).  
Call  
The system begins the call.  
You can select any of the following during  
an active phone call:  
Pressing the backspace button deletes the  
last digit you typed.  
Receiving Calls  
During an incoming call, an audible tone  
sounds. Caller information appears in the  
display if it is available.  
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Item  
Item  
End Call  
Privacy  
Transfer the call to  
the cell phone or  
back to SYNC 3.  
Immediately end a  
phone call. You can  
also press the  
button on the  
Text Messaging  
steering wheel.  
Note: Downloading and sending text  
messages using Bluetooth are cell  
phone-dependent features.  
Note: Certain features in text messaging  
are speed-dependent and not available  
when your vehicle is traveling at speeds over  
3 mph (5 km/h).  
Keypad  
Mute  
Press this to access  
the phone keypad.  
You can switch the  
microphone off so  
the caller does not  
hear you.  
Receiving a Text Message  
When a new message arrives, an audible tone sounds and the screen displays a  
pop-up with the caller name and ID, if supported by your cell phone. You can select:  
Menu Item  
Action and Description  
Have SYNC 3 read the message to you.  
View the text on the touchscreen.  
To call the sender.  
Hear It  
View  
Call  
Reply  
You can select from 15 preset messages. Press the message  
that you would like to use and confirm to send the message.  
SYNC 3 confirms when the message is sent successfully.  
Close  
To exit the screen.  
Apple CarPlay and Android Auto disable  
Smartphone Connectivity(IfEquipped)  
some SYNC 3 features.  
Most Apple CarPlay and Android Auto  
SYNC 3 allows you to use Apple CarPlay  
features use mobile data.  
and Android Auto to access your phone.  
When you use Apple CarPlay or Android  
Auto, you can:  
Apple CarPlay  
Apple CarPlay requires an iPhone 5 or  
newer with iOS 7.1 or newer. Updating to  
the latest iOS version is recommended.  
•
•
•
•
Make calls.  
Send and receive messages.  
Listen to music.  
1. Plug your phone into a USB port. See  
USB Port (page 297).  
Use your phone's voice assistant.  
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2. Select Apple CarPlay on the  
touchscreen.  
To disable this feature from the  
Settings screen, select:  
Menu Item  
To disable this feature from the  
Settings screen, select:  
Android Auto Preferences  
Menu Item  
Your device is listed if SYNC detects  
Android Auto. Select the name of your  
device and select:  
Apple CarPlay Preferences  
Your device is listed if SYNC detects  
Apple CarPlay. Select the name of your  
device and select:  
Disable  
Disable  
Note: You may need to slide your Settings  
screen to the left to select Apple CarPlay  
Preferences or Android Auto Preferences.  
To return to SYNC 3, select the  
speedometer icon in the Android Auto  
menu bar at the bottom of the  
touchscreen, and then touch the option to  
return to SYNC.  
To return to SYNC 3, go to the Apple  
CarPlay home screen and select the SYNC  
app.  
Note: Contact Apple for Apple CarPlay  
support.  
Android Auto  
Note: Contact Google for Android Auto  
Android Auto is compatible with most  
support.  
devices with Android 5.0 or newer.  
1. Download the Android Auto app to  
your device from Google Play to  
prepare your device (this may require  
mobile data usage).  
NAVIGATION  
Your navigation system is comprised of  
two main features, destination mode and  
map mode.  
Note: The Android Auto App may not be  
available within your current market.  
Map Mode  
2. To switch this feature on from the  
Settings screen, scroll left on the  
screen and select:  
Map mode shows advanced viewing  
comprised of 2D city maps, 3D landmarks  
and 3D city models (when available). 2D  
city maps show detailed outlines of  
buildings, visible land use, landscape  
features, and detailed railroad  
Menu Item  
Android Auto Preferences  
Enable Android Auto  
infrastructure for the most essential cities  
around the globe.  
3D landmarks appear as clear, visible  
objects that are typically recognizable and  
have a certain tourism value.  
Note: Android Auto must be switched on  
prior to plugging your device.  
You can then plug your device into a USB  
port. See USB Port (page 297).  
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3D city models are complete 3D models  
Re-center the map by pressing  
this icon whenever you scroll the  
map away from your vehicle’s  
current location.  
of entire city areas including navigable  
roads, parks, rivers and rendered buildings.  
3D landmarks and city models appear in  
3D map mode only. Coverage of these  
varies and improves with updated map  
releases.  
E
Points of Interest (POI)  
grouping icon: You can choose  
up to three POI icons to display  
on the map. If the chosen POIs  
are located close together or are  
Select the zoom in icon to see a  
closer view of the map.  
at the same location a box is used to  
display a single category icon instead of  
repeating the same icon, in order to reduce  
clutter. When you select the box on the  
map, a pop-up appears indicating how  
many POIs are in this location. Select the  
pop up to see a list of the available POIs.  
You can scroll through and select POIs  
from this list.  
Select the zoom out icon to see  
a farther away view of the map.  
You can adjust the view in preset  
increments. You can also pinch to zoom in  
or out of the map.  
If your vehicle is low on charge or fuel,  
station icons automatically display on the  
map.  
The information bar tells you the names  
of streets, cities or landmarks as you hover  
over them with the crosshair curser.  
If you have subscribed to SiriusXM Traffic  
and Travel Link (where available), traffic  
flow will be indicated on the map by green  
(clear), yellow (slowing), and red  
You can change your view of the map by  
tapping on the location indicator icon on  
the right hand side of the screen. You can  
choose from the following options:  
(stopped) road highlights. Traffic flow is  
indicated where the information is  
Heading up (2D map) This  
always shows the direction of  
forward travel to be upward on  
available and varies across the US.  
You can choose to display traffic icons on  
the map representing twelve different  
types of incidents. See Settings (page  
380).  
the screen. This view is available  
for map scales up to 3 mi (5 km).  
North up (2D map) always  
shows the northern direction to  
You can set a destination by hovering  
be upward on the screen.  
above a location and selecting:  
3D map mode provides an  
elevated perspective of the map.  
Adjust this viewing angle and  
Button  
Start  
rotate the map 180 degrees by  
E04
touching the map twice, and  
then dragging your finger along the shaded  
bar with arrows at the bottom of the map.  
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Destination Mode  
To set a destination, press:  
Menu Item  
Description  
Destination  
Enter a navigation destination in any of the following formats:  
Search  
Street Address  
(number, street, city, state)  
For example "12 Mainstreet Dearborn MI"  
Partial Address  
(number, street) if searching in current state  
(number, street and zip code (or postal code in Canada)) if searching  
out of state  
You can enter unique addresses that contain door number prefixes  
with or without the prefix. For example, you could enter "6N340  
Fairway Lane" or "340 Fairway Lane".  
City  
(name or zip code)  
Point of Interest  
(name or category)  
Intersection  
(street 1 / street 2)  
(street 1 and street 2)  
(street 1 & street 2)  
(street 1 @ street 2)  
(street 1 at street 2)  
Latitude and Longitude  
(##.###### , ##.######)  
This is in a decimal degrees format, one to six decimal places are  
accepted.  
You are given autocomplete options below the address bar to select  
as you type.  
If you do not give an exact destination, a menu displays with your  
possible selections.  
PreviousDestina- Collections of your last 40 navigation destinations display here.  
tions  
You can select any option from the list to select it as your destination.  
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Menu Item  
Description  
Select this option to remove all previous destinations.  
Delete  
All  
Home  
Select to navigate to your set Home destination.  
The time it takes to travel from your current location to Home displays.  
To set your Home, press:  
Home  
A prompt appears asking if you would like to create a  
favorite for home. Select:  
Yes  
Enter a location into the search bar and press:  
Save  
Work  
Select to navigate to your set Work destination.  
The time it takes to travel from your current location to Work displays.  
To set your Work:  
Work  
A prompt appears asking if you would like to create a  
favorite for work. Select:  
Yes  
Enter a location into the search bar and press:  
Save  
Favorites  
Favorites include any location you have previously saved.  
To add Favorites:  
Add a  
Select this button and enter a location into the destination  
Favorite bar.  
Search Select this option to have the system locate the address  
you have entered.  
Save  
Select this button when the address you have entered  
appears on the screen.  
The address saves as a favorite and you see the favorites screen. You  
can now select this address from the favorites screen.  
Point of Interest POI categories that may display (based on market and vehicle  
(POI) Categories configuration):  
Food  
Fuel  
Hotel  
ATM  
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Menu Item  
Description  
See All Press to view additional categories. Once you have selected  
a category, follow the menus to find what you are looking  
for.  
Inside of these categories you can search by:  
Nearby  
Along Route  
Near Destination  
In a City  
Once you have chosen your destination, press:  
Menu Item Action and Description  
Save  
This saves the destination to your favorites.  
Start  
This shows you a map of your entire route. You can then choose your  
route from three different options.  
Fastest  
Uses the fastest moving roads  
possible.  
Shortest  
Uses the shortest distance possible.  
Uses the most fuel-efficient route.  
Economical Route  
The time and distance for each route also displays.  
Cancel  
On the route screen, you can choose to cancel the current navigation.  
The system asks for confirmation then returns you to the map mode  
screen.  
Once you have chosen you destination, press:  
Menu Item Action and Description  
Start  
The system uses a variety of screens and prompts to guide you to your  
destination.  
During Route guidance, you can press the maneuver arrow icon on the  
map if you want the system to repeat route guidance instructions.  
When the system repeats the last guidance instruction, it updates the  
distance to the next guidance instruction, since it detects that the  
vehicle is moving.  
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Menu Item  
Action and Description  
The navigation map shows your estimated time of arrival, remaining  
travel time and the distance to your destination.  
SYNC 3 may not always announce vehicle arrival at the exact point  
of your destination and you may have to cancel a route manually.  
During active navigation, touch the bottom  
Navigation Menu  
of the screen to view the menu and other  
buttons.  
In map mode and during active navigation  
you can access the navigation menu.  
To access the Navigation menu, press:  
Button  
Menu  
You can then select:  
Screen View  
Full Map  
A full screen map displays during navigation.  
Highway  
Exit Info  
Highway exit information displays on the right hand side  
of the screen during navigation.  
Points of interest icons display for restaurants, hotels,  
fuel stations and ATMs when they are present at the  
exit. You can select the POI icons to receive a listing of  
specific locations. You can select the POI location as a  
waypoint or destination if desired.  
Turn List  
Only available during an active route. Displays all of the  
turns on the current route.  
You can choose to avoid any road on the turn list by  
selecting the road from the list. A screen then appears  
and you can press:  
Avoid  
The system calculates a new route and displays a new  
turn list.  
Traffic List  
You can find the SiriusXM Traffic and Travel Link information by  
pressing this button. This information requires an active subscription  
to SiriusXM Traffic and Travel Link.  
When a route is not active, a list of nearby traffic incidents displays  
(if any are present).  
When a route is active, you can choose to display a list of traffic nearby  
or on the route.  
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Button  
Navigation  
Settings  
Press this button to adjust your preferences. See Settings (page 380).  
Where Am I?  
Provides your current location city and the nearest road.  
The following are only available on the menu during an active navigation route:  
Cancel Route  
The system asks for confirmation and then returns you to the map  
mode screen.  
Mute Guidance Selecting this option switches off the audio navigation guidance. Press  
the button again to un-mute guidance.  
View Route  
Detour  
Press this to see a map of the full route.  
An alternate route displays in comparison with the current route.  
Edit Waypoints Only available if you have an active waypoint on your route. See  
Waypoints later in this section for information on how to set  
waypoints.  
Use this button to re-order or remove your waypoints.  
You can  
also have  
the system  
set the  
Optimize Order  
order for  
you by  
pressing:  
To return to Go  
your route  
press:  
1. Select the search icon (magnifying  
glass) while on an active route. This  
brings up the destination menu.  
Waypoints  
You can add a waypoint to a navigation  
2. Set your destination using any of the  
given methods. Once the destination  
has been selected, the screen allows  
you to set the destination as a  
route as a destination along your route.  
To add a waypoint:  
waypoint by selecting:  
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Menu Item  
Add Waypoint  
The waypoint list then appears and you are  
able to re-order all of your waypoints by  
selecting the menu icon on the right hand  
side of the location. You can select up to  
five waypoints.  
You can also have the system set the order Optimize Order  
for you by pressing:  
To return to your route, press:  
Go  
For restaurants, cityseeker can provide  
cityseeker (If Equipped)  
information such as star rating, average  
cost, review, handicap access, hours of  
operation, and website address.  
Note: cityseeker point of interest (POI)  
information is limited to approximately 1,110  
cities (1,049 in the United States, 36 in  
Canada and 15 in Mexico).  
For hotels, cityseeker can provide  
information such as star rating, price  
category, review, check-in and checkout  
times, hotel service icons and website  
address. Hotel service icons include:  
•
•
•
•
•
•
•
•
•
•
Restaurant  
Business center  
Handicap facilities  
Laundry  
Refrigerator  
24 hour room service  
Fitness center  
Internet access  
Pool  
E225487  
cityseeker, when available, is a service that  
provides more information about certain  
points of interest such as restaurants,  
hotels and attractions.  
When you have selected a point of interest,  
the location and information appear, such  
as address, phone number and a star  
rating.  
Press More Information to see a photo,  
a review, a list of services and facilities, the  
average room or meal price and the web  
address. This screen displays the point of  
interest icons.  
Wi-Fi  
Attractions include nearby landmarks,  
amusement parks, historic buildings and  
more. cityseeker can provide information  
such as star rating, reviews, hour of  
operation and admission price.  
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Map coverage includes the USA (including  
SiriusXM Traffic and Travel Link  
Puerto Rico and the US Virgin Islands),  
Canada and Mexico.  
SiriusXM Traffic and Travel Link is available  
on vehicles equipped with navigation and  
only in select markets. You must activate  
and subscribe to receive SiriusXM Traffic  
and Travel Link information. It helps you  
locate the best gas prices, find movie  
listings, get current traffic alerts, view the  
weather map, get accurate ski conditions  
and see current sports scores. See Apps  
(page 377).  
The system calculates a reasonable  
efficient route based on available speed  
limits, traffic, and road conditions. You may  
know a local short cut that is more efficient  
at a given time than the route provided by  
SYNC 3, but you should expect a slight  
difference in minutes or miles with the  
SYNC 3 route.  
APPS  
The system enables voice, steering wheel,  
and touch screen control of SYNC 3  
AppLink enabled smartphone apps. Once  
an app is running through AppLink, you can  
control main features of the app through  
voice commands and steering wheel  
controls.  
Note: Available AppLink enabled apps will  
vary by market.  
Note: You must pair and connect your  
smartphone via Bluetooth to SYNC 3 to  
access AppLink.  
Note: iPhone users need to connect the  
phone to the USB port.  
Navigation Map Updates  
Note: For information on available apps,  
supported smartphone devices and  
troubleshooting tips please visit:  
Annual navigation map updates are  
available for purchase through your  
dealership, by calling 1-866-462-8837 in  
the United States and Canada or  
01-800-557-5539 in Mexico. You can also  
visit:  
Websites  
owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
Website  
www.navigation.com/sync  
Note: Make sure you have an active account  
for the app that you have downloaded.  
Some apps will work automatically with no  
setup. Other apps will want you to configure  
your personal settings and personalize your  
experience by creating stations or favorites.  
We recommend you do this at home or  
outside of your vehicle.  
Note: We encourage you to review the  
smartphone app’s terms of service and  
privacy policies because Ford is not  
responsible for your app or its use of data.  
You need to specify the make and model  
of your vehicle to determine if there is an  
update available.  
HERE is the digital map provider for the  
navigation application. If you find map data  
errors, you may report them directly to  
HERE by going to  
www.here.com/mapcreator. HERE  
evaluates all reported map errors and  
responds with the result of their  
investigation by e-mail.  
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SYNC™ 3  
Note: AppLink is a native SYNC system  
Note: You must enable mobile apps for  
each connected device the first time you  
select a mobile app using the system.  
Note: Ford reserves the right to limit  
functionality or deactivate mobile apps at  
any time.  
Note: Standard data rates apply. Ford is  
not responsible for any additional charges  
you may receive from your service provider,  
when your vehicle sends or receives data  
through the connected device. This includes  
any additional charges incurred due to  
driving in areas when roaming out of a home  
network.  
feature. Accessing mobile apps through  
AppLink is only possible when Android Auto  
or Apple CarPlay are disabled. Some apps  
may only be accessible in the car through  
Applink and others only through Android  
Auto or Apple CarPlay. Please refer to the  
Smartphone Connectivity information to  
disable Android Auto or Apple CarPlay.  
Note: In order to use an app with SYNC 3,  
the App needs to be running in the  
background of your phone. If you shut down  
the app on your phone, it shuts down the  
app on SYNC 3 as well.  
Note: If a SYNC 3 AppLink compatible app  
is not shown in the Apps Domain, make sure  
the required app is running on the mobile  
device.  
You can enable and disable apps through  
settings. See Settings (page 380).  
App Permissions  
The system organizes the App permissions  
into groups. You can grant these group  
permissions individually. You can change  
a permission group status any time when  
not driving, by using the settings menu.  
While in the settings menu, you can also  
see the data included in each group.  
Menu Item  
Action and Descrip-  
tion  
Connect Mobile  
Apps  
SYNC 3 will search  
and connect to  
compatible app(s)  
running on your  
mobile device.  
When you launch an app using SYNC 3,  
the system may ask you to grant certain  
permissions, for example Vehicle  
Enabling SYNC 3 Mobile Apps  
information, Driving characteristics, GPS  
and Speed, and/or Push notifications. You  
can enable all groups or none of them  
during the initial app permissions prompts.  
The settings menu offers individual group  
permission control.  
In order to enable mobile apps, SYNC 3  
requires user consent to send and receive  
app authorization information and updates  
using the data plan associated with the  
connected device.  
The connected device sends data to Ford  
in the United States. The information is  
encrypted and includes your VIN, SYNC 3  
module number, odometer, usage  
statistics and debugging information. We  
retain this data for only as long as  
necessary to provide this service,  
troubleshoot, and improve products and  
services and to offer you products and  
services that may interest you where  
allowed by law.  
Note: You are only prompted to grant  
permissions the first time you use an app  
with SYNC 3.  
Note: If you disable group permissions,  
apps will still be enabled to work with SYNC  
3 unless you deactivate All Apps in the  
settings menu.  
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Note: In order to use SiriusXM Traffic and  
SiriusXM Traffic and Travel Link(If  
Travel Link, your vehicle must have  
navigation.  
Equipped)  
WARNING  
Note: A paid subscription is required to  
access and use these features. Go to  
www.siriusxm.com/travellink for more  
information.  
Note: Visit www.siriusxm.com/traffic and  
click on Coverage map and details for a  
complete listing of all traffic areas covered  
by SiriusXM Traffic and Travel Link.  
Note: Neither Sirius nor Ford is responsible  
for any errors or inaccuracies in the SiriusXM  
Traffic and Travel Link services or its use in  
vehicles.  
When you subscribe to SiriusXM Traffic  
and Travel Link, it can help you locate the  
best gas prices, find movie listings, get  
current traffic alerts, view the current  
weather map, get accurate ski conditions  
and see scores to current sports games.  
Driving while distracted can result in  
loss of vehicle control, crash and  
injury. We strongly recommend that  
you use extreme caution when using any  
device that may take your focus off the  
road. Your primary responsibility is the safe  
operation of your vehicle. We recommend  
against the use of any hand-held device  
while driving and encourage the use of  
voice-operated systems when possible.  
Make sure you are aware of all applicable  
local laws that may affect the use of  
electronic devices while driving.  
Note: SiriusXM Traffic and Travel Link may  
not be available in all markets.  
Menu Item  
Action and Description  
Traffic on Route  
Traffic Nearby  
Touch these buttons to identify traffic incidents on your route,  
near your vehicle’s current location or near any of your favorite  
places, if programmed.  
Fuel Prices  
Movie Listings  
Weather  
Touch this button to view fuel prices at stations close to your  
vehicle’s location or on an active navigation route.  
Touch this button to view nearby movie theaters and their  
show times, if available.  
Touch this button to view the nearby weather, current weather,  
or the five-day forecast for the chosen area.  
Map  
Select to see the weather map,  
which can show storms, radar  
information, charts and winds.  
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Menu Item  
Action and Description  
Select to choose from a listing of  
Area  
weather locations.  
Sports Info  
Touch this button to view scores and schedules from a variety  
of sports. You can also save up to 10 favorite teams for easier  
access. The score automatically refreshes when a game is in  
progress.  
Ski Conditions  
Touch this button to view ski conditions for a specific area.  
Sound  
SETTINGS  
Under this menu, you can access and  
adjust the settings for many of the system  
features. To access additional settings,  
swipe the screen left or right.  
Pressing this button allows you to adjust  
the following:  
Sound Settings  
Reset All  
Treble  
Returns Treble, Midrange, and Bass sound settings to factory levels.  
Adjusts the high frequency level.  
Midrange  
Bass  
Adjusts the middle frequency level.  
Adjusts the low frequency level.  
Balance / Fade  
Adjusts the sound ratio from side to side or front to back.  
Speed  
Adjusts the amount the audio system volume increases with speed,  
or turns the feature off.  
Compensated  
Vol.  
Occupancy Mode Optimizes the sound based on the location of the listeners.  
Sound Settings  
Stereo  
Surround  
Your vehicle might not have all of these features.  
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device is the active audio source. Pressing  
Media Player  
the button allows you to access the  
This button is available when a media  
following options for active devices only.  
device such as a Bluetooth Stereo or USB  
Menu Item  
Action and Description  
Podcast Speed  
For some Apple devices, SYNC 3 can adjust the playback speed of  
podcasts. When a podcast is playing, you can choose:  
Slower  
Normal  
Faster  
Audiobook Speed For some Apple devices, SYNC 3 can adjust the playback speed of  
audiobooks. When an audiobook is playing, you can choose:  
Slower  
Normal  
Faster  
Cover Art Priority Media Player  
Cover art displays from your device’s music  
files. If no cover art for the files exists on the  
device, then the Gracenote Database provides  
cover art.  
Gracenote®  
The Gracenote Database supplied cover art is  
used for your music files. This overrides any  
cover art from your device.  
Gracenote®  
Switches on and off Gracenote® to provide metadata information  
such as genre, artist, album.  
Management  
Gracenote® Data- This allows you to view the version level of the Gracenote Database.  
base Info  
Device Informa-  
tion  
This allows you to view the manufacturer and model number of your  
media device.  
Update Media  
Index  
Erase the stored in media information in order to re-index.  
You can adjust the following features:  
Clock  
To adjust the time, select the up and down  
arrows on either side of the screen. The  
arrows on the left adjust the hour and  
arrows on the right adjust the minute. You  
can then select AM or PM.  
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Menu Item  
Action and Description  
Select how time displays.  
Clock Format  
Auto Time Zone  
Update  
When active, the clock adjusts to time zone changes.  
This feature is only available in vehicles with navigation.  
Reset Clock to  
GPS Time  
When selected, the vehicle clock resets to GPS satellite time.  
Bluetooth  
The system automatically saves any  
updates you make to the settings.  
Pressing this button allows you to access  
the following:  
Menu Item  
Action  
Bluetooth  
Turning Bluetooth off disconnects all devices and does not permit  
new connections.  
3. Select your vehicle's make and model  
You must activate Bluetooth to pair a  
Bluetooth-enabled device.  
as it displays on your phone.  
4. Confirm that the six-digit number  
appearing on your phone matches the  
six-digit number on the touchscreen.  
The processes of pairing a Bluetooth  
device is the same as pairing a phone. See  
Pairing a Device in Phone settings for how  
to pair a device and the available options.  
5. The touchscreen indicates when the  
pairing is successful.  
Phone  
6. Your phone may prompt you to give  
the system permission to access  
information. To check your phone’s  
compatibility, see your phone’s manual  
or visit the website.  
Pair your Bluetooth-enabled phone with  
the system before using the functions in  
hands-free mode.  
Switch on Bluetooth on your device to  
begin pairing. See your phone’s manual if  
necessary.  
Alternatively, to add a phone, select:  
Menu Item  
To add a phone, select:  
Menu Item  
Add Phone  
Then select:  
Discover Other Bluetooth Devices  
Add Phone  
1. Follow the on-screen instructions.  
1. Follow the on-screen instructions.  
2. A prompt alerts you to search for the  
2. Select your phone's name when it  
system on your phone.  
appears on the touchscreen.  
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3. Confirm that the six-digit number  
To check your phone’s compatibility,  
see your phone’s manual or visit the  
website:  
appearing on your phone matches the  
six-digit number on the touchscreen.  
4. The touchscreen indicates when the  
pairing is successful.  
Website  
5. Your phone may prompt you to give  
the system permission to access  
information. To check your phone’s  
compatibility, see your phone’s manual  
or visit the website.  
Other features, such as text messaging  
using Bluetooth and automatic phonebook  
download, are phone-dependent features.  
owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
Once you have paired a device you can  
adjust the following options.  
Menu Item  
Action and Description  
View Devices  
You can then select:  
Add a Bluetooth You can add a Bluetooth-enabled device by following the steps in  
Device the previous table.  
You can select a phone by touching the name of the phone on the screen. You then  
have the following options:  
Connect  
Depending on the status of the device, you can select either of these  
options to interact with the selected device.  
Disconnect  
Device Informa- Allows you to see phone and device information.  
tion  
Make Primary  
Delete  
Allows you to select this device to be your preferred device.  
Removes the selected device from the system.  
Menu Item  
Action and Description  
Manage Contacts  
You can then select:  
Auto-Download Enable this option to have SYNC 3 periodically re-download your  
Contacts  
Sort By:  
phonebook to keep your contact list up to date.  
Choose how you would like the system to display your contacts. You  
can choose:  
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Menu Item  
Action and Description  
First Name  
Last Name  
Re-download  
Contacts  
Select this option to re-download your contact list manually.  
Delete Contacts Select this option to delete the in vehicle contact list. Deleting the  
in vehicle list does not erase the contact list on the connected phone.  
Menu Item  
Action and Description  
Set Phone Ringtone  
You can then select:  
No Ringtone  
No sound plays when a call comes to your phone.  
Use Phone Ring- The currently selected ringtone on your phone plays when you receive  
tone  
a call. This option may not be available for all phones. If this option  
is available, it is the default setting.  
You can also select one of the three available ringers.  
Menu Item  
Action and Description  
Text Messaging  
You can then select:  
No Alert  
No sound plays when a message comes to your phone.  
(Silence)  
You can select one of the three available notification sounds.  
Voice Readout  
When enabled, a voice prompt alerts you when you receive a new  
message.  
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You can enable and disable the following options as well:  
Menu Item  
Action and Description  
Mute Audio in  
Privacy  
When enabled, vehicle audio (such as radio or apps) is muted for the  
duration of the phone call even when the phone call is in privacy.  
Roaming  
Warning  
When enabled, an alert displays that your phone is roaming when  
you attempt to place a call.  
Low Battery  
Notification  
When enabled, a message displays when the battery on your phone  
is running low.  
Select this button to modify the on or off  
setting for this feature. If the mobile  
911 Assist  
phone’s contacts have been downloaded,  
Note: This service is only available in the  
you can adjust the following option:  
United States and Canada.  
Menu Item  
Action and Description  
Set Emergency You can select up to two numbers from your mobile device's phone-  
Contacts  
book as emergency contacts for quick access at the end of the 911  
Assist call process.  
Radio  
This button is available if a Radio source  
such as AM or FM is the active media  
source. Pressing the button allows you to  
access the following features:  
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Menu Item  
FM HD Radio  
AM HD Radio  
Action and Description  
Activation of this feature allows you to listen to HD radio broadcasts.  
(Dependent on  
current radio  
source, If Avail-  
able)  
Radio Text  
This feature is available when FM Radio is your active media source.  
Activate this feature to have the system display radio text.  
Autoset Presets Refresh  
(AST)  
Selecting this option stores the six strongest stations in your current  
location to the last preset bank of the currently tuned source.  
Navigation  
You can adjust many of the Navigation  
preferences by selecting the following  
menus.  
Map Preferences  
Menu Item  
Action and Description  
Map Preferences  
Then select any of the following:  
3D City Model  
Breadcrumbs  
POI Icons  
When this option is active, the system shows 3D renderings of build-  
ings.  
When enabled, your vehicle’s previously traveled route displays with  
white dots.  
Enable this feature to display up to 3 POI icons on the navigation map.  
Once this feature is activated you can select Select POIs  
the icons you want displayed by selecting:  
Incident Map  
Icons  
This menu allows you to choose which incident icons you would like  
to have displayed on the navigation map.  
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Route Preferences  
Menu Item  
Second Level Messages, Actions and Descriptions  
Route Preferences  
Then select any of the following:  
Preferred Route Choose to have the system display your chosen route type.  
Shortest  
Fastest  
Eco  
Always Use ___ Bypass route selection in destination programming. The system only  
Route  
calculates one route based on your preferred route setting.  
When activated, the system uses your selected route type to calculate  
only one route to the desired destination.  
Use HOV Lanes The system selects High Occupancy Vehicle or car pool lanes when  
providing route guidance.  
Automatically  
Find Parking  
The system searches for and displays available parking locations as  
you approach your destination.  
Eco Time  
Penalty  
Select a level of cost for the calculated Eco Route. The higher the  
setting, the longer the time allotment is for the route.  
Dynamic Route Enable or disable considering traffic information when planning a  
Guidance  
route. The system can find a faster route based on heavy traffic flow  
information or detect a Road Closed incident and find a detour route  
if possible.  
Avoid Freeways If selected, SYNC 3 avoids freeways when computing a navigation  
route.  
Avoid Toll  
Roads  
If selected, SYNC 3 avoids Toll Roads when computing a navigation  
route.  
Avoid  
If selected, SYNC 3 avoids the use of Ferries or Trains when computing  
a navigation route.  
Ferries/Car  
Trains  
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Navigation Preferences  
Menu Item  
Action and Description  
Navigation Preferences  
Guidance  
Prompts  
You can adjust how the system provides prompts.  
Then select any of the following:  
Voice and Tones A tone sounds followed by voice instructions.  
Voice Only  
Tones Only  
Only voice instructions are given.  
Only a tone sounds to prompt you.  
Note: All Mobile Apps may not be  
Mobile Apps  
compatible with the system.  
Note: Standard data rates will apply. Ford  
is not responsible for any additional charges  
you may receive from your service provider,  
when your vehicle sends or receives data  
through the connected device. This includes  
any additional charges incurred due to  
driving in areas when roaming out of a home  
network.  
You can enable the control of compatible  
mobile apps running on your Bluetooth or  
USB device on SYNC 3. In order to enable  
mobile apps, SYNC 3 requires user consent  
to send and receive app authorization  
information and updates using the data  
plan associated with the connected device.  
The connected devices sends data to Ford  
in the United States. The encrypted  
information includes your VIN, SYNC 3  
module number, anonymous usage  
statistics and debugging information.  
Updates may take place automatically.  
Menu Item  
Action and Description  
Mobile Apps  
Enable or disable the use of mobile apps on SYNC 3.  
Disabling mobile apps in the settings menu disables automatic  
updates and the use of mobile apps on SYNC 3.  
You can view the status of mobile app permissions in the settings  
menu.  
Once Mobile Apps is enabled, you have the following options:  
Update Mobile  
Apps  
This provides information on the current state of available app  
updates.  
There are three possible statuses:  
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Menu Item  
Action and Description  
Up-To-Date Updating Mobile Apps…  
Update Needed  
The system has  
detected a new app  
requiring authoriza-  
tion or a general  
permissions update is  
required.  
No update is The system is trying to receive  
required.  
an update.  
Request Update  
Select this button if an  
update is required and you  
want to request this update  
manually. For example, when  
your mobile device is  
connected to a Wi-Fi hotspot,  
select:  
Request Update  
All Apps  
Grant or deny permissions to all apps at once.  
There may also  
be SYNC 3  
Grant or deny an individual app particular permissions. App permis-  
sions are organized into groups. By pressing the info book icon, you  
can see which signals are included in each group.  
enabled apps  
listed under  
these options.  
Note: Ford is not responsible or liable for  
any damages or loss of privacy relating to  
usage of an app, or dissemination of any  
vehicle data that you approve Ford to  
provide to an app.  
General  
Access and adjust the system settings,  
voice features, as well as phone, navigation  
and wireless settings.  
Menu Item  
Language  
Select to have the touchscreen display in English,  
Spanish or French.  
Distance  
Select to display units in kilometers or miles.  
Select to display units in Celsius or Fahrenheit.  
Temperature  
Touch Screen Beep  
Select to have the system beep to confirm choices  
made through the touchscreen.  
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Menu Item  
Automatic System Updates  
When you activate this option, the system automatic-  
ally updates when you have an available Internet  
connection through a Wi-Fi network or mobile  
connection.  
About  
Information pertaining to the system and its software.  
Documentation of the software license for the system.  
Software Licenses  
Master Reset  
Select to restore factory defaults. This erases all  
personal settings and personal data.  
Wi-Fi  
You can adjust the following:  
Menu Item  
Action and Description  
Wi-Fi  
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software  
updates.  
View Available  
Networks  
This provides you with a list of available Wi-Fi networks within range.  
Clicking on a network from the list allows you to connect or disconnect  
from that network. The system may require a security code to  
connect.  
When you click the information button next to a network, more  
information about the network displays such as the signal strength,  
connection status and security type.  
Wi-Fi Available  
Notifications  
The system alerts you when your vehicle is parked and a Wi-Fi  
network is within range if SYNC is not already connected.  
Vehicle  
Ambient Lighting (If Equipped)  
Note: You vehicle may not have all of these  
Tap a color once to active ambient lighting.  
features.  
This sets the color to the highest intensity.  
You can select the following features to  
You can drag the colors up and down to  
increase or decrease the intensity.  
update their settings.  
To switch ambient lighting off, press the  
active color once or drag the active color  
all the way down to zero intensity.  
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Door Keypad Code  
Select this button to add or erase a  
personal door keypad code. To add or  
erase a personal code, you first need to  
enter the five-digit factory set code. You  
can find this code on the owner's wallet  
card in the glove box or from your  
authorized dealer.  
Camera Settings  
To make adjustments using the touchscreen, select:  
Message  
Action and Description  
Camera Settings  
Then select from the following:  
Rear Camera  
Delay  
You can enable or disable this option using the slider.  
You can find more information on the rear-view camera system in the parking aids chapter  
of your owner manual.  
Onboard Modem Serial Number (ESN)  
Selecting this button on the settings menu  
shows you the ESN number for your  
system. You need this number for certain  
registrations such as Satellite Radio.  
Display  
To make adjustments using the touchscreen, select:  
Menu Item  
Brightness  
Mode  
Action and Description  
Make the screen display brighter or dimmer.  
You can select:  
Auto  
The screen automatically switches between day and  
night modes based on the outside light level.  
Day  
The screen displays with a light background to enhance  
daytime viewing.  
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Menu Item  
Action and Description  
Night  
Off  
The screen displays with a darker background to make  
nighttime viewing easier.  
The screen goes black and does not display anything.  
To switch the screen back on, simply tap the screen.  
Auto Dim  
Enable this option to automatically dim the display brightness based  
on ambient lighting conditions.  
Voice Control  
You can adjust the voice control settings  
by selecting the following options.  
Menu Item  
Advanced Mode  
Enable this option to remove additional voice prompts  
and confirmations.  
Phone Confirmation  
Voice Command List  
Enable this option to have the system confirm a contacts  
name with you before making a call.  
Enable this option to have the system display a list of  
available voice commands when the voice button is  
pressed.  
To enable valet mode, enter your chosen  
PIN. The system then asks to confirm your  
Valet Mode  
Valet mode allows you to lock the system.  
No information is accessible until the  
system is unlocked with the correct PIN.  
When you select valet mode a pop up  
appears informing you that a four digit  
code must be entered to enable and  
disable valet mode. You can use any PIN  
you chose but you must use the same PIN  
to disable valet mode. The system asks  
you to input the code.  
Note: If the system is locked and you  
cannot remember the PIN, please contact  
the Customer Relationship Center.  
PIN by reentering it. The system then locks.  
To unlock the system, enter the same pin  
number. The system reconnects to your  
phone and all of your options are available  
again.  
SYNC™3TROUBLESHOOTING  
Your SYNC 3 system is easy to use.  
However, should questions arise, please  
refer to the tables below.  
To check your cell phone's compatibility,  
visit the Ford website.  
United States: 1-800-392-3673  
Canada: 1-800-565-3673  
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Website  
www.syncmyride.ca  
Website  
owner.ford.com  
www.syncmaroute.ca  
Cell phone issues  
Possible cause  
Issue  
Possible solution  
There is back-  
ground noise  
The audio control  
settings on your cell  
Refer to your device's manual about audio  
during a phone phone may be affecting adjustments.  
call.  
SYNC 3 performance.  
Try switching your cell phone off, resetting  
it or removing the battery, then try again.  
During a call, I  
can hear the  
other person  
but they cannot  
hear me.  
Possible cell phone  
malfunction.  
Make sure that the microphone for SYNC  
3 is not set to off. Look for the microphone  
icon on the phone screen.  
During a call, I  
cannot hear the  
other person  
and they cannot  
hear me.  
To restart your system, shut down the  
engine, open and close the door, and then  
lock the door and wait for 2-3 minutes.  
Make sure that your SYNC 3 screen is black  
and the lighted USB port is off.  
The system may need to  
be restarted.  
This is a cell phone-  
dependent feature.  
Check your cell phone's compatibility.  
Make sure you allow SYNC 3 to retrieve  
contacts from your phone. Refer to your  
cell manual.  
SYNC 3 is not  
able to down-  
load my phone-  
book.  
Possible cell phone  
malfunction.  
You must switch on your cell phone and  
the automatic phonebook download  
feature on SYNC 3.  
Try switching your cell phone off, resetting  
it or removing the battery, then try again.  
The system  
says "Phone-  
book down-  
Make sure you allow SYNC 3 to retrieve  
contacts from your phone. Refer to your  
cell manual.  
loaded" but my Limitations on your cell  
SYNC 3 phone- phone's capability.  
book is empty or  
If the missing contacts are stored on your  
SIM card, move them to your cell phone's  
memory.  
is missing  
contacts.  
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Cell phone issues  
Issue  
Possible cause  
Possible solution  
You must switch on your cell phone and  
the automatic phonebook download  
feature on SYNC 3.  
This is a cell phone-  
dependent feature.  
Check your cell phone's compatibility.  
Try switching your cell phone off, resetting  
it or removing the battery, then try again.  
I am having  
trouble  
Try deleting your device from SYNC 3 and  
deleting SYNC from your device, then trying  
again.  
connecting my  
cell phone to  
SYNC 3.  
Possible cell phone  
malfunction.  
Always check the security and auto accept  
prompt settings relative to the SYNC 3  
Bluetooth connection on your cell phone.  
Update your cell phone's firmware.  
Switch the auto download setting off.  
This is a cell phone-  
dependent feature.  
Check your cell phone's compatibility.  
Possible cell phone  
malfunction.  
Try switching your cell phone off, resetting  
it or removing the battery, then try again.  
iPhone  
•
•
•
Go to your cell phone's Settings.  
Go to the Bluetooth Menu.  
Press the blue circle to the right of the  
device named with your vehicle make  
and model to enter the next menu.  
Text messaging  
is not working  
on SYNC 3.  
•
•
Turn Show Notifications on.  
Disconnect then reconnect your iPhone  
from the SYNC 3 system to activate this  
settings update.  
Your iPhone is now set up to forward  
incoming text messages to SYNC 3.  
Repeat these steps for every other SYNC 3  
vehicle that you connect. Your iPhone will  
only forward incoming text messages to  
SYNC 3 if the iPhone is not unlocked in the  
messaging application.  
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Cell phone issues  
Issue  
Possible cause  
Possible solution  
Replying to text messages using SYNC 3 is  
not supported by iPhone.  
Text messages from WhatsApp and Face-  
book Messenger are not supported.  
Your cell phone must support downloading  
text messages through Bluetooth to receive  
incoming text messages.  
This is a cell phone-  
dependent feature.  
Audible text  
messages do  
not work on my  
cell phone.  
Because each cell phone is different, refer  
to your device's manual for the specific cell  
This is a cell phone limita- phone you are pairing. In fact, there can be  
tion.  
differences between cell phones due to  
brand, model, service provider and software  
version.  
USB and Bluetooth Stereo issues  
Issue  
Possible cause  
Possible solution  
Disconnect the device from SYNC 3. Try  
switching your device off, resetting it or  
removing the battery, then reconnect it to  
SYNC 3.  
Make sure you are using the manufacturer's  
cable.  
Possible device malfunc-  
tion.  
I am having  
trouble  
Make sure to correctly insert the USB cable  
into the device and your vehicle's USB port.  
connecting my  
device.  
Make sure that the device does not have  
an auto-install program or active security  
settings.  
The device has a lock  
screen enabled.  
Make sure your device is unlocked before  
connecting it to SYNC 3.  
SYNC 3 does  
not recognize  
Make sure you are not leaving the device in  
my device when This is a device limitation. your vehicle during very hot or cold  
I start my  
vehicle.  
temperatures.  
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USB and Bluetooth Stereo issues  
Issue  
Possible cause  
Possible solution  
This is a device-  
Bluetooth audio  
does not  
Make sure you connect the device to SYNC  
3 and that you have started the media  
player on your device.  
dependent feature.  
The device is not  
connected.  
stream.  
Your music files may not  
contain the correct artist, Make sure that all song details are popu-  
song title, album or genre lated.  
information.  
The file may be  
corrupted.  
Try replacing the corrupt file with a new  
version.  
SYNC 3 does  
not recognize  
music that is on  
my device.  
The song may have  
Some devices require you to change the  
copyright protection that USB settings from mass storage to media  
does not allow it to play. transfer protocol class.  
The file format is not  
supported by SYNC 3.  
Convert the file to a supported format. See  
Entertainment (page 354).  
The device needs to be  
re-indexed.  
Update media index. See Settings (page  
380).  
The device has a lock  
screen enabled.  
Make sure your device is unlocked before  
connecting it to SYNC 3.  
Disconnect the device from SYNC 3. Try  
switching your device off, resetting it or  
removing the battery, then connect it back  
to SYNC 3.  
When I connect  
my device, I  
sometimes do  
not hear any  
sound.  
To listen to Apple devices through USB,  
select AirPlay from the devices Control  
Center, then select Dock Connector.  
This is a device limitation.  
To listen to Apple devices through  
Bluetooth Stereo, select AirPlay from the  
devices Control Center, then select SYNC.  
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Wi-Fi Issues  
Issue  
Possible cause  
Possible solution  
Verify password.  
Failed connection.  
Password error.  
Weak signal.  
Check for a poor Wi-Fi  
signal.  
Multiple Access points  
Use a unique name for your  
within range with the same SSID, don’t use the default  
SSID.  
name unless it contains a  
unique identifier, such as  
part of the MAC address.  
Disconnecting after  
Weak signal probably due  
to distance from the  
Position the vehicle close to  
the hotspot with the front of  
successful connection.  
hotspot, obstruction or high the vehicle facing the  
interference.  
hotspot direction and  
remove obstacles if  
possible. Other Wi-Fi,  
Bluetooth, microwave and  
cordless phones may cause  
interference.  
Poor signal seen by SYNC 3 There may be an obstruction If the vehicle is equipped  
despite being near a  
hotspot.  
between SYNC 3 and the  
hotspot.  
with heated windshield, try  
positioning the vehicle so  
that the windshield is not  
facing the hotspot. If you  
have metallic window tinting  
but not on the windshield,  
position the vehicle to face  
the hotspot. If all windows  
are tinted, you can open the  
windows in the direction of  
the hotspot if that is feas-  
ible.  
Try to remove other  
obstructions that may  
impact signal quality such  
as opening the garage door.  
A hotspot is not listed in the The hotspot was defined as Please set the network to  
list of available networks. a hidden network. visible and try again.  
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Wi-Fi Issues  
Issue  
Possible cause  
Possible solution  
SYNC 3 is not seen when  
SYNC 3 does not currently SYNC 3 currently does not  
searching for Wi-Fi networks provide a hotspot.  
from your phone or other  
devices.  
provide a hotspot  
Software download takes  
too long.  
Poor signal strength, too far Check the signal quality  
from the hotspot, hotspot is (under network details), if  
supporting multiple  
SYNC 3 indicates good or  
connections, slow Internet excellent, test with another  
connection or other prob-  
lems.  
high-speed equipped  
hotspot where the environ-  
ment is more predictable.  
SYNC 3 seems to connect  
with a hotspot and the  
It is possible that there is no Test the connection with  
new software. The another device, if the  
signal strength is excellent connected hotspot may be hotspot requires a subscrip-  
but the software is not being a managed one and it  
tion, you may contact the  
service provider.  
updated.  
requires either a subscrip-  
tion or agreeing to the terms  
and conditions.  
AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
Make sure you have a  
AppLink Mobile Applica-  
tions: When I select  
"Connect Mobile Apps,"  
SYNC 3 does not find any  
applications.  
compatible smartphone; an  
Android with OS 2.3 or  
You did not connect an  
Applink Compatible phone higher or an iPhone 3GS or  
to SYNC 3.  
newer with iOS 5.0 or higher.  
Additionally, make sure you  
pair and connect your phone  
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AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
to SYNC 3 in order to find  
AppLink-capable apps on  
your device. iPhone users  
must also connect to a USB  
port with an Apple USB  
cable.  
Make sure you have down-  
loaded and installed the  
latest version of the app  
from your phone's app store.  
Make sure the app is running  
AppLink-enabled apps are on your phone. Some apps  
not installed and running on require you to register or  
My phone is connected, but  
I still cannot find any apps.  
your mobile device.  
login to the app on the  
phone before using them  
with AppLink. Also, some  
may have a "Ford SYNC"  
setting, so check the app's  
settings menu on the phone.  
Closing and restarting apps  
may help SYNC 3 find the  
application if you cannot  
discover it inside the vehicle.  
On an Android device, if  
apps have an 'Exit' or 'Quit'  
option, then select it and  
Sometimes apps do not  
My phone is connected, my properly close and re-open restart the app. If the app  
app(s) are running, but I still their connection to SYNC 3, does not have that option,  
cannot find any apps.  
over ignition cycles, for  
example.  
select the phone's settings  
menu and select 'Apps',  
then find the particular app  
and choose 'Force stop.' Do  
not forget to restart the app  
afterward, then select  
"Connect Mobile Apps" on  
SYNC 3.  
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AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
On an iPhone with iOS7+, to  
force close an app, double  
tap the home button then  
swipe up on the app to close  
it. Tap the home button  
again, then select the app  
again to restart it. After a  
few seconds, the app should  
then appear in SYNC 3's  
Mobile App's Menu.  
My Android phone is  
connected, my app(s) are  
running, I restarted them,  
but I still cannot find any  
apps.  
There is a Bluetooth issue  
on some older versions of  
the Android operating  
Switch Bluetooth off and  
then on to reset it on your  
phone. If you are in your  
system that may cause apps vehicle, SYNC 3 should be  
that were found on your  
able to automatically re-  
previous vehicle drive to not connect to your phone if you  
be found again if you did not press the "Phone" button.  
switch Bluetooth off.  
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AppLink issues  
Issue  
Possible cause(s)  
Possible solution(s)  
Unplug the USB cable from  
the phone, wait a moment,  
and plug the USB cable  
back in to the phone. After a  
few seconds, the app should  
appear in SYNC 3's Mobile  
Apps Menu. If not, "Force  
Close" the application and  
restart it.  
My iPhone is connected, my  
app is running, I restarted  
You may need to reset the  
the app but I still cannot find USB connection to SYNC 3.  
it on SYNC 3.  
Increase the Bluetooth  
volume of the device by  
using the device's volume  
control buttons which are  
most often found on the  
side of the device.  
I have an Android phone. I  
found and started my media  
The Bluetooth volume on  
app on SYNC 3, but there is  
the phone may be low.  
no sound or the sound is  
very low.  
Some Android devices have Force close or uninstall the  
a limited number of  
apps you do not want SYNC  
3 to find. If the app has a  
"Ford SYNC" setting, disable  
Bluetooth ports that apps  
can use to connect. If you  
I can only see some of the  
AppLink apps running on my have more AppLink apps on that setting in the app's  
phone listed in the SYNC 3 your phone than the number settings menu on the phone.  
Mobile Apps Menu.  
of available Bluetooth ports,  
you will not see all of your  
apps listed in the SYNC 3  
mobile apps menu.  
Voice command issues  
Issue  
Possible cause  
Possible solution  
Review the cell phone voice commands  
and the media voice commands at the  
beginning of their respective sections.  
You may be using the  
SYNC 3 does  
not understand  
what I am  
wrong voice commands.  
Refer to the audio display during an active  
voice session to find a list of voice  
commands there.  
saying.  
You may be speaking too Wait for the system to prompt you before  
soon or at the wrong  
time.  
you state your command.  
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Voice command issues  
Issue  
Possible cause  
Possible solution  
You may be using the  
Review the media voice commands at the  
wrong voice commands. beginning of the media section.  
Say the song or artist name exactly as it is  
displayed on your device. For example, say  
"Play Artist Prince" or "Play song Purple  
Rain".  
You may not be saying  
Make sure you are saying the complete title  
the name exactly as it  
SYNC 3 does  
such as "California remix featuring Jennifer  
not understand appears on your device.  
the name of a  
Nettles".  
song or artist.  
If there are any abbreviations in the name,  
like ESPN or CNN, you have to spell those:  
"E-S-P-N" or "C-N-N".  
The song or artist name  
may have some special Make sure that song titles, artists, album,  
characters that are not  
being recognized by  
SYNC 3.  
and playlists names do not have any special  
characters like *, - or +.  
Make sure that you are saying the name  
exactly as it appears on your phone. For  
example, if your contact is "Joe Wilson",  
say "Call Joe Wilson". If your contact name  
is "Mom", say "Call Mom".  
You may not be saying  
the name exactly as it  
appears on your phone-  
book.  
SYNC 3 does  
not understand  
or is calling the  
wrong contact  
when I want to  
make a call.  
The contact name may  
contain special charac-  
ters.  
Make sure that your contact names do not  
have any special characters like *, - or +.  
SYNC 3 applies the phonetic pronunciation  
rules of the selected language to the  
contact names stored on your cell phone.  
The SYNC 3  
voice control  
system is having You may not be saying  
Helpful Hint: You can select your contact  
manually. Press PHONE. Select the option  
for phonebook and then contact name.  
Press the soft-key option to hear it. SYNC  
3 will read the contact name to you, giving  
you some idea of the pronunciation it is  
expecting.  
trouble recog-  
nizing foreign  
names stored  
on my cell  
the name exactly as it  
appears on your phone-  
book.  
phone.  
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Voice command issues  
Issue  
Possible cause  
Possible solution  
The SYNC 3  
voice control  
system is having  
trouble recog-  
nizing foreign  
tracks, artists,  
albums, genres  
and playlist  
SYNC 3 applies the phonetic pronunciation  
rules of the selected language to the names  
stored on your media player or USB flash  
drive. It is able to make some exceptions  
for very popular artist names (for example,  
U2) such that you can always use the  
English pronunciation for these artists.  
You may be saying the  
foreign names using the  
currently selected  
language for SYNC 3.  
names from my  
media player or  
USB flash drive.  
SYNC 3 uses a synthetically generated  
voice rather than pre-recorded human  
voice.  
The system  
generates voice  
prompts and  
the pronunci-  
ation of some  
words may not  
be accurate for  
my language.  
SYNC 3 offers several new voice control  
features for a wide range of languages.  
Dialing a contact name directly from the  
phonebook without pre-recording (for  
example, “call John Smith”) or selecting a  
track, artist, album, genre or playlist directly  
from your media player (for example, "play  
artist Madonna").  
SYNC 3 uses text-to-  
speech voice prompt  
technology.  
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General  
Issue  
Possible cause  
Possible solution  
SYNC 3 only supports four languages in a  
single module for text display, voice control  
and voice prompts. The country where you  
bought your vehicle dictates the four  
languages based on the most popular  
languages spoken. If the selected language  
is not available, SYNC 3 remains in the  
current active language.  
The language  
selected for the  
instrument  
cluster and  
information and  
entertainment  
display does not  
match the  
SYNC 3 does not support  
the currently selected  
language for the instru-  
ment cluster and inform-  
ation and entertainment  
display.  
SYNC 3 offers several new voice control  
features for a wide range of languages.  
Dialing a contact name directly from the  
phonebook without pre-recording (for  
example, “call John Smith”) or selecting a  
track, artist, album, genre or playlist directly  
from your media player (for example, "play  
artist Madonna").  
SYNC 3  
language  
(phone, USB,  
Bluetooth  
audio, voice  
control and  
voice prompts).  
SYNC 3 System Reset  
The system has a System Reset feature that can be performed if the function of a SYNC  
3 feature is lost. This reset is intended to restore functionality and will not erase any  
information previously stored in the system (such as paired devices, phonebook, call  
history, text messages, or user settings). To perform a System Reset, press and hold  
the Seek Up (>>|) button while pressing and holding the Radio Power button. After  
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system  
reset to complete. You may then resume using the SYNC 3 system.  
For additional assistance with SYNC 3  
troubleshooting please call or visit the Ford  
Website.  
Ford Support  
Customer Relation- United States: 1-800-392-3673  
ship Center  
Canada: 1-800-565-3673  
Website  
owner.ford.com  
www.syncmyride.ca  
www.syncmaroute.ca  
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Related Topics

General Information
Home Screen
Using Voice Recognition
Entertainment
Phone
Navigation
Apps
Settings
SYNC 3 Troubleshooting