Get SYNC? 3 Guide for Ford Mustang 2 Door Sixth Generation (2015-2023)

GENERAL INFORMATION

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

Getting to Know Your System

The SYNC 3 system allows you to interact

with a variety of features using the

touchscreen and voice commands. By

integrating with your Bluetooth-enabled

phone, the touchscreen provides easy

interaction with audio, multimedia, climate

control, navigation, and your phone's SYNC

3 compatible apps.

Using the Touchscreen

To operate the touchscreen, you can

simply touch the item or option that you

want to select. The button changes color

when you select it.

The SYNC 3 layout allows you to quickly

select the feature you wish to use.

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SYNC™ 3

Action and DescriptionMenu ItemItem

This bar displays icons and messages pertaining to current

system activities including climate settings, voice

commands and phone functions such as text messages.

Status BarA

This button is available on the main screens. Pressing it

takes you to the home screen view.

HomeB

This shows the current time. You can set the clock manually

or have it controlled by the vehicle's GPS location. See

Settings (page 255).

ClockC

This displays the current outside temperature.Outside

Temperature

You can touch any of the buttons on this bar to select a

feature.

Feature BarE

The touchscreen allows you quick access

to all of your comfort, navigation,

communication and entertainment

options. Using the status and feature bar

you can quickly select the feature you want

to use.

Note: Your system is equipped with a

feature that allows you to access and

control audio features for 10 minutes after

you switch the ignition off (and no doors

open).

The Status Bar

Additional icons also display in the status

bar depending on market, vehicle options

and current operation. If a feature is not

active, the icon does not display. Certain

icons may move to the left or right

depending on what options are active.

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SYNC™ 3

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DescriptionItemCallout

This shows the temperature the driver selects through

the climate control system.

Driver Temper-

ature

When you activate the heated steering wheel option

on the touch screen, this icon displays. It only displays

when there is not a physical button for the heated

steering wheel.

Heated steering

wheel

(If equipped)

When the passenger adjusts their temperature, it

turns on dual and displays here, indicating it is not

linked to the driver's temperature. When the

temperatures link up again, the passenger's temper-

ature does not display.

Passenger

Temperature

This icon displays when your phone's microphone is

muted. A caller cannot hear you.

Microphone MuteD

This icon displays when you mute the audio system.MuteE

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SYNC™ 3

DescriptionItemCallout

This icon appears when the system receives a soft-

ware update. Pressing the icon shows more details

about the new software.

Software UpdateF

This icon appears if a Wi-Fi network is connected.Wi-FiG

An available Wi-Fi network is within range.Wi-Fi in RangeH

This icon displays the phone and roaming signal

strength.

Signal StrengthI

This icon displays when you receive a text message

on your phone.

Text MessageJ

This icon displays when you set Emergency Assist-

ance to off and you connect your phone to SYNC.

Emergency Assist-

ance

(If equipped)

This icon displays when a phone call is active.In CallL

This icon displays to show an active Bluetooth

connection.

BluetoothM

Messages may also appear in the status

bar to provide you with notifications. You

can select the message to view the

associated feature.

Feature Bar

FunctionsFeature Bar Item

Allows you to control the media playing in

your vehicle. You can control all audio

features including AM, FM and satellite

radio, CDs, and media streaming over a

Bluetooth device or through a USB

connection.

Audio

Allows you to adjust the temperature, fan

speed and airflow within the vehicle.

Climate

Allows you to make calls, receive calls, and

access the phonebook of your connected

device.

Phone

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SYNC™ 3

FunctionsFeature Bar Item

Allows you to see your vehicle's location on

a virtual road map, get driving directions to

your destination and find points of interest

along your route.

Navigation

(If equipped)

Connect and control SYNC 3 compatible

apps running on your iphone or android

device. Also, access built-in additional

features such as SiriusXM Traffic and Travel

Link (if equipped).

Apps

You can customize your system with

various settings for the touchscreen display,

feature preferences, and how you want to

interact with your vehicle.

Settings

Cleaning the Touchscreen

You can remove fingerprints with a dry,

clean, soft cloth.

If dirt or fingerprints are still on the screen,

apply a small amount of alcohol to the

cloth and try to clean it again.

Note: Do not use detergent or any type of

solvent to clean the touchscreen.

Note: Do not pour or spray alcohol onto the

touchscreen.

Using Voice Recognition

Using voice commands allows you to keep

your hands on the wheel and focus on

what is in front of you. The system provides

feedback through audible tones, prompts,

questions and spoken confirmations

depending on the situation and the chosen

level of interaction (voice settings).

The system also asks short questions

(confirmation prompts) when it is not sure

of your request or when there are multiple

possible responses to your request.

When using voice commands, words and

icons may appear in the status bar

indicating the status of the voice command

session. See Using Voice Recognition

(page 227).

Using the Controls on the Steering

Wheel

Depending on your vehicle and option

package, you can use different controls on

your steering wheel to interact with the

touchscreen system in different ways.

VOL: Control the volume of audio output.

Mute: Mute the audio output.

Voice: Press to start a voice session. Press

again to stop the voice prompt and

immediately begin speaking. Press and

hold to end a voice session.

SEEK NEXT:

• While in radio mode, press to seek

between memory presets.

• While in USB, Bluetooth Audio or CD

mode, press to seek between songs or

press and hold to fast seek.

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SYNC™ 3

SEEK PREVIOUS:

• While in radio mode, press to seek

between memory presets.

• While in USB, Bluetooth Audio or CD

mode, press to seek between songs or

press and hold to fast seek.

PHONE ACCEPT: Press to answer a call

or switch between calls.

PHONE REJECT: Press to end a call or

reject an incoming call.

Note: On some models, SEEK NEXT may

be combined with PHONE REJECT and

SEEK PREVIOUS may be combined with

PHONE ACCEPT.

M:Touch the control repeatedly to switch

between media sources (modes).

See Steering Wheel (page 48).

Using the Controls on the Bezel

Depending on your vehicle and option

package, you may also have these controls

on your instrument panel:

• Power: Switch the audio system on

and off.

• VOL: Control the volume of playing

audio.

• Seek and Tune: Use as you normally

would in audio modes.

• Eject: Eject a CD from the audio

system.

• SOURCE or MEDIA: Press repeatedly

to advance through available media

modes.

• SOUND: Press to access the Sound

menu where you can adjust sound and

other audio settings.

• 1-6: Press and hold to store or press to

select an AM, FM or SIRIUS memory

preset. See Audio System (page 210).

• DISP: Switch the display on or off. You

can also touch the screen to switch the

display back on.

• Temperature, fan and climate

control buttons: Control the

temperature, fan speed or settings of

the climate control system. See

Climate Control (page 79).

Emergency Assistance (If Equipped)

WARNINGS

Unless the Emergency Assistance

setting is on prior to a collision, the

system does not attempt to place

an emergency call. This could delay the

response time, increasing the risk of serious

injury or death.

Do not wait for Emergency

Assistance to make an emergency

call if you can do it yourself. Dial

emergency services immediately to avoid

a delayed response time. If you do not hear

Emergency Assistance within five seconds

of the crash, the system or cell phone may

be damaged or non-functional.

Always place your phone in a secure

location in your vehicle so it does not

become a projectile or get damaged

in a crash. Failure to do so may cause

serious injury to someone or damage the

phone which could prevent Emergency

Assistance from working properly.

For this feature to work, your mobile

phone must be Bluetooth-enabled

and compatible with the system.

Note: Before setting the feature on, please

read the important notice about the

Emergency Assistance feature and the

Emergency Assistance privacy notice later

in this section for important information.

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SYNC™ 3

Note: When you switch Emergency

Assistance on or off, the settings apply to

all paired mobile phones. If you switch

Emergency Assistance off and a previously

paired phone connects when you switch the

ignition on, either a voice message plays, a

display message or icon is shown or both.

Note: Every mobile phone operates

differently. While Emergency Assistance

works with most mobile phones, some

mobile phones may experience difficulties

using this feature.

If a crash deploys an airbag or triggers the

fuel pump shut off, the system may

contact local emergency services through

a paired and connected cell phone. For

more information, visit the regional Ford

website.

Note: In case of an emergency, Emergency

Assistance, as a means of communication

aid, can help you contact specific rescue

departments of public security. Emergency

Assistance does not implement the rescue

operations. The local public security

department deploys specific rescue

operations according to the actual situation.

See Supplementary Restraints System

(page 20). Important information

regarding airbag deployment is in this

chapter.

See Roadside Emergencies (page 149).

Important information regarding the fuel

pump shut-off is in this chapter.

To switch Emergency Assistance on and

off please view the settings information.

See Settings (page 255).

To make sure that Emergency Assistance

works correctly:

• The system must have power and be

working correctly at the time of the

crash and during feature activation and

use.

• You must switch on the feature before

a crash.

• You must have a cell phone connected

to the system.

• In certain countries, it may be

necessary to have a valid and

registered SIM card with credit in order

to place and maintain an emergency

call.

• A connected cell phone must have the

ability to make and maintain an

outgoing call at the time of the crash.

• A connected cell phone must have

adequate network coverage, battery

power and signal strength.

• Your vehicle must have battery power.

Note: This feature only works in a region

where SYNC Emergency Assistance can call

the local emergency services. For more

information, visit the regional Ford website.

In the Event of a Crash

Note: Not every crash deploys an airbag or

triggers the fuel pump shut off, which may

turn on Emergency Assistance. However, if

Emergency Assistance is triggered, the

system tries to contact emergency services.

If a connected cell phone sustains damage

or loses connection to the system, it

searches for and tries to connect to any

available previously paired cell phone. The

system attempts to dial local emergency

services.

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SYNC™ 3

Before making a call:

• If you do not cancel the call and SYNC

makes a successful call, an

introductory message plays for the

emergency operator. After this

message, there is hands-free

communication between your vehicle's

occupants and the operator.

• The system provides a short window

of time (approximately 10 seconds) to

cancel the call. If you do not cancel the

call, the system attempts to dial local

emergency services.

• The system plays a message letting

you know when it attempts to make an

emergency call. You can cancel the call

by selecting the relevant button or by

pressing the end call button on the

steering wheel.

During a call:

• Emergency Assistance uses your

vehicle GPS or cellular network

information when available to

determine the most appropriate

language to use. It alerts the

emergency operator of the crash and

delivers the introductory message. This

may include your vehicle GPS

coordinates.

• The language the system uses to

interact with the occupants of your

vehicle may differ from the language

used to deliver information to the

emergency operator.

• After the delivery of the introductory

message the voice line opens so that

you can speak hands-free with the

emergency operator.

• When the line is connected, you must

be prepared to provide your name,

phone number and location

information immediately.

Note: While the system provides

information to the emergency operator, the

system plays a message letting you know

it is sending important information. It then

lets you know when the line is open to start

hands-free communication.

Note: During an Emergency Assistance call,

an emergency priority screen appears which

contains vehicle GPS coordinates when

available.

Note: It is possible that GPS location

information is not available at the time of

the crash; in this case, Emergency

Assistance will still attempt to place an

emergency call.

Note: It is possible that the emergency

services will not receive the GPS

coordinates; in this case, hands-free

communication with an emergency operator

is available.

Note: The emergency operator may also

receive information from the cellular

network such as cell phone number, cell

phone location and cell phone carrier name

independent from SYNC Emergency

Assistance.

Emergency Assistance may not work

if:

• Your cell phone or Emergency

Assistance hardware sustains damage

in the crash.

• The vehicle battery or the system has

no power.

• A crash ejects your cell phone from

your vehicle.

• You do not have a valid and registered

SIM card with credit in your cell phone.

• You are in a region where the SYNC

Emergency Assistance cannot place

the call. For more information, visit the

regional Ford website.

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SYNC™ 3

Important Information about the

Emergency Assistance Feature

Emergency Assistance does not currently

call emergency services in the following

markets: Albania, Belarus, Bosnia and

Herzegovina, Macedonia, Netherlands,

Ukraine, Moldova and Russia.

For more information, visit the regional

Ford website.

Emergency Assistance Privacy Notice

When you switch on Emergency

Assistance, it may disclose to emergency

services that your vehicle has been in a

crash involving the deployment of an

airbag or activation of the fuel pump shut

off. This feature has the capability to

disclose your location information to the

emergency operator or other details about

your vehicle or crash to provide the most

appropriate emergency services.

If you do not want to disclose this

information, do not switch on the feature.

Safety Information

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

• Do not attempt to service or repair the

system. Have an authorized dealer

check your vehicle.

• Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Place cords and cables

out of the way, so they do not interfere

with the operation of pedals, seats,

compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it

could cause them damage. See your

device's user guide for further

information.

• For your safety, some SYNC 3 functions

are speed-dependent. Their use is

limited to when your vehicle is traveling

at speeds under 5 km/h. Make sure that

you review your device's manual before

using it with SYNC 3.

Speed-restricted Features

Some features of this system may be too

difficult to use while your vehicle is moving

so they are restricted from use unless your

vehicle is stationary.

• Screens crowded with information,

such as Point of Interest reviews and

ratings, SiriusXM Traffic and Travel Link

sports scores, movie times or ski

conditions.

• Any action that requires you to use a

keyboard is restricted, such as entering

a navigation destination or editing

information.

• All lists are limited so the user can view

fewer entries (such as phone contacts

or recent phone call entries).

See the following table for more specific

examples.

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SYNC™ 3

Restricted features

Pairing a Bluetooth phone.Cellular Phone

Browsing of list entries is limited for phone contacts and

recent phone calls.

Editing the keypad code.Functionality of the System

Enabling Valet Mode.

Editing settings while the rear view camera or active park

assist are active.

Editing wireless settings.Wi-Fi and Wireless

Editing the list of wireless networks.

Connecting to a new Wi-Fi network that requires a secure

code to be entered via the keyboard.

Viewing received text messages.Text Messages

Using the keyboard to enter a destination.Navigation

Adding or editing Navigation Favorites entries or Avoid

Areas.

Creating a SYNC Owner Account

Why do I need a SYNC owner account?

• Essential for keeping up with the latest

software and connected features.

• Access to customer support for any

questions you may have.

• Maintain account permissions.

Updating Your System

You can choose to download the update

onto a USB drive or use Wi-Fi to deliver

automatic updates.

USB Updates

To use the USB update you need to log

into your owner account and visit the SYNC

software update page.

The website notifies you if an update is

available. You can then select to download

the update.

You will need an empty USB drive. Please

check the website for minimum

requirements. Once you have inserted the

USB drive into your computer, choose to

start the download. Follow the instructions

provided to download the files to the USB

drive.

The installation of most files occurs in the

background, and does not interrupt your

use of the system. Navigation updates

cannot be installed in the background,

because the files are too large.

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SYNC™ 3

To install the update in your vehicle,

remove anything that is plugged in the USB

ports on the media hub and plug in the

USB drive containing the update. When

the USB drive is plugged in, the installation

should begin immediately. After a

successful installation, the update is

available the next time the vehicle is

started.

Please reference website for any further

actions.

Updating Over Wi-Fi

To update your System over Wi-Fi your

vehicle must be within the range of a Wi-Fi

access point. Data rates may apply.

To connect your system to Wi-Fi,

select:

Menu Item

Settings

Wi-Fi

You can then select your

Wi-Fi network. You may

have to enter the security

code if the network is

secured. The system

confirms when it has

connected to the network.

Available

Wi-Fi

Networks

You must also give the system permission

to update automatically. Upon vehicle

delivery, the System asks you if you would

like to use the automatic update feature.

If you agree to automatic updates, you can

press OK to confirm. If this selection does

not appear upon vehicle delivery you can

access it through the General Settings. See

Settings (page 255). You can also perform

a master reset. See SYNC™ 3

Troubleshooting (page 266).

If you would like to switch this feature

on later, select:

Menu Item

Settings

General

From this menu, you can

enable automatic updates.

If you have not done so

already, the system

prompts you to set up a

Wi-Fi connection when you

enable this feature.

Automatic

System

Updates

When Wi-Fi and automatic updates are

enabled, your system checks for software

updates periodically. If a new version is

available, it downloads at that time.

Software downloads can take place for up

to 30 minutes after you have switched your

vehicle off. The updates do not interrupt

the normal use of your SYNC 3 system. If

a download does not complete for any

reason, the download continues where it

left off at the next Wi-Fi connected

opportunity. Upon activation of an update,

a banner displays on the touchscreen

indicating the system update. Select the

icon to see more detail. This icon displays

for two ignition cycles.

To switch this feature off:

Menu Item

Settings

General

In this menu selection, you

can change the selection

for automatic updates to

OFF.

Automatic

System

Updates

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SYNC™ 3

Customer Assistance

For further support, contact an authorized

dealer. For more information, visit the

regional Ford website.

Privacy Information

When you connect a cellular phone to

SYNC 3, the system creates a profile within

your vehicle that links to that cellular

phone. This profile helps in offering you

more cellular features and operating more

efficiently. Among other things, this profile

may contain data about your cellular

phone book, text messages (read and

unread), and call history, including history

of calls when your cell phone was not

connected to the system. In addition, if you

connect a media device, the system

creates and retains an index of supported

media content. The system also records a

short diagnostic log of approximately 10

minutes of all recent system activity. The

log profile and other system data may be

used to improve the system and help

diagnose any problems that may occur.

The cellular profile, media device index,

and diagnostic log remain in your vehicle

unless you delete them and are generally

accessible only in your vehicle when the

cellular phone or media player is

connected.

If you no longer plan to use the system or

your vehicle, we recommend you perform

a Master Reset to erase all stored

information. You can find more information

about the Master Reset in General

Settings. See Settings (page 255). System

data cannot be accessed without special

equipment and access to your vehicle's

SYNC 3 module. Ford Motor Company and

Ford of Canada do not access the system

data for any purpose other than as

described absent consent, a court order,

or where required by law enforcement,

other government authorities, or other third

parties acting with lawful authority. Other

parties may seek to access the information

independently of Ford Motor Company and

Ford of Canada.

HOME SCREEN

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SYNC™ 3

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Home screen displayTileItem

Shows the active media source.AudioA

If your vehicle does not have navigation, this space contains

the compass.

The name of the connected phone appears on the screen.

The status of the phone features also appear. This includes

signal strength, battery charge, text messaging and

roaming.

PhoneB

This map displays your current location or current route in

real time.

Navigation *C

When you have navigation active, you also see the next

turn and the length of time and distance to your destina-

tion.

If your vehicle does not have navigation, this space contains

the audio information.

* If equipped.

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SYNC™ 3

You can touch any of the feature displays

to access that feature.

Anytime you select the home button, the

system returns you to this screen.

USING VOICE RECOGNITION

The SYNC 3 system allows you to use voice

commands, to control features like audio

and climate controls. By using voice

commands, you can keep your hands on

the wheel and your eyes on the road.

You can access each feature controlled by

SYNC 3 through a variety of commands.

E142599

To activate the SYNC 3 voice

commands push the voice

button on the steering wheel and

wait for the prompt.

___ is a dynamic listing, meaning that it can

be the name of anything, such as artist, the

name of contact or number. The context

and the description of the command tell

you what to say for this dynamic option.

There are some commands that work for

every feature, these commands are:

Action and DescriptionVoice Command

Brings you to the main menu.Main Menu

Returns you to the previous screen.Go back

Ends the voice session.Cancel

Gives you a list of possible voice commands.List of Commands

You can name any feature and the system gives a list of

commands available for the feature. For example, you could

say:

___ List of Commands

Phone List of Commands

Navigation List of Commands

You can use this command to view the next page of options on

any screen where multiple pages of choices are given.

You can use this command to view the previous page of options

on any screen where multiple pages of choices are given.

Gives you available commands you can use on the current

screen.

Help

Included here are some of the most

popular commands for each SYNC 3

feature.

Audio Voice Commands

___ is a dynamic listing, meaning that for

audio voice commands it can be the name

of a Sirius channel or a channel number, a

radio frequency number, or the name of an

artist, album, song or a genre.

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SYNC™ 3

To control the media features, press the voice button and when prompted, say:

DescriptionVoice command

You can say the Sirius channel name or number

such as "Sirius channel 16".

Sirius Channel ___

You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".

Allows you to tune to a specific FM or AM

frequency such as "FM 88.7" or "AM 1580".

AM ___

FM ___

Allows you to tune to a specific HD frequency

such as “FM 88.7 HD 1”.

FM ___ HD ___

Allows you to listen to music on your Bluetooth-

connected device.

Bluetooth Audio

Allows you to listen to music on your USB

connected device.

USB

For USB audio only, you can say the name of an

artist, album, song or a genre to listen to that

selection. Your system must finish indexing

before this option is available. For example, you

could say "Play artist, The Beatles" or "Play song,

Penny Lane".

Play Genre ___

Play Playlist ___

Play Artist ___

Play Album ___

Play Podcast ___

Play Song ___

Play Audiobook ___

For USB audio only, you can say the name of an

artist, album, or a genre to browse by that selec-

tion. Your system must finish indexing before this

option is available. For example you can say

"Browse The Beatles" or "Browse folk".

Browse ___

This option may not be available in all markets or may require a subscription.

Climate Voice Commands

You can control the temperature of the

vehicle using voice commands.

___ is a dynamic listing, meaning that for

climate voice commands it can be the

desired degrees for the temperature

setting.

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SYNC™ 3

To adjust the temperature, say:

DescriptionVoice command

Adjust the temperature between 15.5–29.5°C.Set Temperature ___

Phone Voice Commands

Pairing a Phone

You can use voice commands to connect

your Bluetooth enabled phone to the

system.

To pair your phone, press the voice button and when prompted, say:

DescriptionVoice command

Follow the on-screen instructions to complete the pairing

process. See Settings (page 255).

Pair Phone

Making Calls

___ is a dynamic listing, meaning that for

phone voice commands it can be the name

of the contact you wish to call or the digits

you want to dial.

Press the voice button and say a command similar to the following:

DescriptionVoice command

Allows you to call a specific contact from your phonebook

such as "Call Jenny".

Call ___

Allows you to call a specific contact from your phonebook

at a specific location such as "Call Jenny at Home".

Call ___ at ___

Allows you to dial a specific number such as “Dial 867-5309”.Dial ___

Please make sure that you are saying the

contact name exactly as it appears in your

contact list.

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Once you have provided the digits of the phone number, you can say the following

commands:

DescriptionVoice Command

If the full number was not entered with the first command, you

can continue saying the number.

<0-9>

Tells SYNC 3 to make the phone call.Dial

Tells SYNC 3 to erase the last block of digits stated.Delete

Tells SYNC 3 to erase the entire number.Clear

Text Message Voice Commands

To access text message options, press the voice button and say:

DescriptionVoice command

Listen to Message

You can say the number of the message you

would like to hear.

Listen to text message ___

Reply to Message

Navigation Voice Commands (If

Equipped)

Setting a Destination

You can use any of the following

commands to set a destination or find a

point of interest.

___ is a dynamic listing, meaning that for

navigation voice commands it can be a POI

category or a major brand name, where

major brand name is a chain with more

than 20 locations

You can find an address, a point of interest (POI), or search for points of interest

by category:

DescriptionVoice command

Allows you to enter the address search functionality. You can

also search for an address in a specific state or province.

Find an Address

State the name of the POI category or major brand name you

would like to search for such as "Find restaurants".

Find a ___

Allows you to enter the POI search functionality.Find a POI

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DescriptionVoice command

Allows you to enter the intersection search functionality.Find an Intersection

State the name of a POI category or major brand name you would

like to search for.

Find the Nearest

Allows you to see a list of your previous destinations.Show Previous

Destinations

Allows you to see a list of your favorite destinations.Show Favorites

Allows you to route to your home address.Drive Home

Allows you to route to your work address.Drive to Work

In addition, you can say these commands when a route is active:

DescriptionVoice command

Cancels the current route.Cancel Route

Allows you to select an alternate route.Detour

Repeats the last guidance prompt.Repeat Instruction

Displays the active route.Show Route

Displays the list of upcoming maneuvers.Route Summary

Provides current location.Where Am I

Allows you to zoom in on the map.Zoom in

Allows you to zoom out from the map.Zoom out

Mobile App Voice Commands (If Equipped)

The following voice commands are always available:

DescriptionVoice command

SYNC 3 will prompt you to say the name of an app to start it on

SYNC 3.

Mobile Apps

SYNC 3 will list all of the currently available Mobile Apps.List Mobile Apps

SYNC 3 will search and connect to compatible app(s) running on

your mobile device.

Find Mobile Apps

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There are also voice commands that you can use when app(s) are connected to

SYNC 3:

DescriptionVoice command

At any time, you can say the name of a mobile app to start the

mobile app on SYNC 3.

Say the name of an

app

SYNC 3 will list the available voice commands for the specified

app if the app is running on SYNC 3.

Say the name of an

app, followed by

help

SiriusXM Traffic and Travel Link

Voice Commands (If Equipped)

SiriusXM Traffic and Travel Link may not

be available in all markets. Activation and

a subscription are required.

You can say the following commands to access SiriusXM Traffic and Travel Link:

DescriptionVoice command

Displays a list of traffic incidents.Show Traffic

Displays the current weather map.Show Weather Map

Displays a list of fuel prices.Show Fuel Prices

Displays the 5 day weather forecast.Show 5 Day Fore-

cast

Help

Voice Settings Commands

You can say the following commands to access the voice settings:

DescriptionVoice command

Allows you to enter the voice settings functionality.Voice Settings

Sets standard prompting with longer prompts.Interaction Mode

Standard

Sets advanced prompting with shorter prompts.Interaction Mode

Advanced

Allows the system to confirm before making a phone call.Call Confirmation On

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DescriptionVoice command

The system does not confirm before placing a call.Call Confirmation Off

The system displays a short list of available commands.Voice Command Lists On

The system does not display the list of commands.Voice Command Lists Off

You can use the volume control to adjust

the volume of the system voice prompts.

While prompt is active, adjust the volume

control up or down to your desired setting.

Note: Depending on the current climate

control settings, the fan speed may

automatically go down while issuing voice

commands or while making and receiving

phone calls via SYNC to reduce the amount

of background noise in the vehicle. The fan

speed will automatically return to normal

operation once the voice session ends. Fan

speed can also be adjusted normally during

a voice session, simply press fan buttons (or

turn fan knob) to increase or decrease fan

speed to desired setting.

To disable this automatic fan speed

reduction feature during voice sessions,

press and hold the climate control AC and

Recirculated air buttons simultaneously,

release and then increase fan speed within

2 seconds. To re-enable this feature, repeat

the above sequence.

ENTERTAINMENT

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E242502

Message and descriptionMessage

SourcesA

Direct TuneB

PresetsC

You can access these options using the

touchscreen or voice commands.

Sources

Press this button to select the source of

media you want to listen to.

Menu item

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Menu item

The name of the USB that is plugged in displays here.USB

Bluetooth Stereo

If you have SYNC 3 compatible apps on your connected smart phone, they

display here as individual source selections.

Apps

AM/FM Radio

Tuning a Station

You can use the tune or seek controls on

the radio bezel to select a station.

To tune a station using the

touchscreen, select:

Menu item

Direct Tune

A pop up appears, allowing you to type in

the frequency of a station. You can only

enter a valid station for the source you are

currently listening to.

You can press the backspace button to

delete the previously entered number.

Once you have entered the station's

call numbers, you can select:

Action and descrip-

tion

Menu item

Press to begin

playing the station

you have entered.

Enter

Press to exit

without changing

the station.

Cancel

Presets

To set a new preset, tune to the station

and then press and hold one of the

memory preset buttons. The audio mutes

briefly while the system saves the station

and then returns.

There are two preset banks available for

AM and three banks for FM. To access

additional presets, tap the preset button.

The indicator on the preset button shows

which bank of presets you are currently

viewing.

Once you select this option, the system

returns you to the main audio screen.

The current audio information appears on

the screen.

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The following buttons are also available:

FunctionButton

You can use the browse button to select a track.Browse

Select this button and a small number one displays to indicate

the track is set to repeat.

Repeat

For MP3 CDs, this button allows you to toggle through repeat

off, repeat one track (a small number one displays), and repeat

current folder (a small folder displays).

Select the shuffle symbol to have the audio on the disk play

in random order.

Shuffle

You can use the forward, reverse, pause or

play buttons to control the audio playback.

Bluetooth Stereo or USB

Bluetooth Stereo and USB allow you to

access media that you store on your

Bluetooth device or USB device such as

music, audio books or podcasts.

The following buttons are available for Bluetooth and USB:

FunctionButton

Pressing the repeat button toggles the repeat setting through

three modes: repeat off (button not highlighted), repeat all

(button highlighted) and repeat track (button highlighted with

a small number one).

Repeat

Play the tracks in random order.Shuffle

You can use the forward, reverse, pause or

play buttons to control the audio playback.

To get more information about the

currently playing track, press the cover art

or Info button.

For some devices, SYNC 3 is able to

provide 30-second skip buttons when you

listen to audio books or podcasts. These

buttons allow you to skip forward or

backward within a track.

While playing audio from a USB device you

can look for certain music by selecting the

following:

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FunctionButton

If available, displays the list of tracks in the

Now Playing playlist.

Browse

This option, which is available under

browse, allows you to play all tracks or to

filter the available media into one of the

below categories.

New Search

Play All

Playlists

Artist

Albums

Songs

Genres

Podcasts

Audiobooks

Composers

This button allows you to choose a specific

letter to view within the category you are

browsing.

A-Z Jump

If available, this allows you to browse the

folders and files on your USB device.

Explore Device

USB Port

E201595

The USB port is in the center console or on

the instrument panel.

This feature allows you to plug in USB

media devices, memory sticks, flash drives

or thumb drives, and charge devices if they

support this feature.

Select this option to play audio from your

USB device.

Apps

The system supports the use of certain

audio apps such as Pandora or iHeartRadio

through a USB or Bluetooth enabled

device.

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Each app gives you different on-screen

options depending on the app's content.

See Apps (page 253).

Supported Media Players, Formats

and Metadata Information

The system is capable of hosting nearly

any digital media player, including iPod,

iPhone, and most USB drives.

Supported audio formats include MP3,

WMA, WAV, AAC, and FLAC.

Supported audio file extensions include

MP3, WMA, WAV, M4A, M4B, AAC, and

FLAC.

Supported USB file systems include: FAT,

exFAT, and NTFS.

SYNC 3 is also able to organize the media

from your USB device by metadata tags.

Metadata tags, which are descriptive

software identifiers embedded in the

media files, provide information about the

file.

If your indexed media files contain no

information embedded in these metadata

tags, SYNC 3 may classify the empty

metadata tags as unknown.

SYNC 3 is capable of indexing up to

50,000 songs per USB device, for up to 10

devices.

CLIMATE

Touch the climate button on the

touchscreen to access your climate control

features. Depending on your vehicle line

and option package, your climate screen

may look different from one of the screens

shown below. Your screen may not contain

all of the features shown.

Note: You can switch temperature units

between Fahrenheit and Celsius. See

Settings (page 255).

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E224964

DescriptionItemCallout

Touch up or down to adjust the temperature.Left-hand front seat

temperature:

Touch the heated steering wheel icon to switch the

heated steering wheel on and off (if equipped).

Heated steering

wheel:

A pop up appears on the screen to display the defrost

options.

DefrostC

Touch the button to maximize

defrosting. Outside air flows

through the windshield vents,

the fan automatically adjusts to

the highest speed and the

temperature dial returns to the

MAX Defrost:

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DescriptionItemCallout

full heat position. You can use

this setting to defog or clear a

thin covering of ice from the

windshield. The heated rear

window also automatically turns

on when you select MAX Defrost.

Touch to clear the windshield of

fog and thin ice. Touch again to

return to the previous airflow

selection. When on, defrost

provides outside air to reduce

window fogging and distributes

air through the windshield

defroster vents and demister

vents.

Defrost

Note: To prevent window

fogging, you cannot select recir-

culated air when Defrost is on.

Touch the button to switch on automatic operation.

Select the desired temperature using the temperature

control. The system adjusts fan speed, air distribution,

air conditioning operation, and selects outside air or

recirculated air to heat or cool the vehicle in order to

maintain the desired temperature.

AUTOD

Touch the button to switch the system on and off.

Switching off the climate control system prevents

outside air from entering the vehicle.

PowerE

This button lights up when the passenger controls are

active. To switch the dual zone operation off and link

the passenger temperature to the driver temperature,

touch the DUAL button to switch it off.

DUALF

Touch up or down to adjust the temperature.Right-hand front seat

temperature

Touch up or down to increase or decrease the volume

of air circulated in your vehicle.

Fan speed:H

A popup appears on the screen to display the air

conditioning options.

A/CI

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DescriptionItemCallout

Touch to cool your vehicle with

recirculated air. Touch again for

normal A/C operation. MAX A/C

distributes air through instru-

ment panel vents and may help

reduce odors from entering your

vehicle. MAX A/C is more

economical and efficient than

normal A/C mode.

MAX A/C

Touch to switch the air condi-

tioning on or off. Use A/C with

recirculated air to improve

cooling performance and effi-

ciency. A/C engages automatic-

ally in MAX A/C, defrost and

footwell/defrost

A/C

Touch to switch the recirculated

air on or off which may reduce

the amount of time needed to

cool down the interior and help

reduce odors from reaching the

interior. Recirculated air also

Recirculated air:

engages automatically when

you select MAX A/C. You can

engage this manually in any

airflow mode except defrost. It

may also turn off in all airflow

modes except MAX A/C to

reduce fog potential.

Select these controls individually, together or with

Defrost to direct the air flow to the area you desire.

Manual airflow distri-

bution controls:

Distributes air through the instrument panel vents.Panel:

Distributes air through the demister vents, floor vents

and rear seat floor vents.

Floor:

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PHONE

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

Hands-free calling is one of the main

features of the system. Once you pair your

cell phone, you can access many options

using the touchscreen or voice commands.

While the system supports a variety of

features, many are dependent on your cell

phone’s functionality.

Pairing Your Cell Phone for the

First Time

Pair your Bluetooth-enabled phone with

the system before using the functions in

hands-free mode.

Switch on Bluetooth on your device to

begin pairing. See your phone’s manual if

necessary.

To add a phone, select:

Menu Item

Add a Bluetooth Device

1. Follow the on-screen instructions.

2. A prompt alerts you to search for the

system on your phone.

3. Select your vehicle's make and model

as it displays on your phone.

4. Confirm that the six-digit number

appearing on your phone matches the

six-digit number on the touchscreen.

5. The touchscreen indicates when the

pairing is successful.

6. Your phone may prompt you to give

the system permission to access

information. To check your phone’s

compatibility, see your phone’s manual

or visit the website.

Alternatively, to add a phone, select:

Menu Item

Add a Bluetooth Device

Then select:

Discover Other Bluetooth Devices

1. Follow the on-screen instructions.

2. Select your phone's name when it

appears on the touchscreen.

3. Confirm that the six-digit number

appearing on your phone matches the

six-digit number on the touchscreen.

4. The touchscreen indicates when the

pairing is successful.

5. Your phone may prompt you to give

the system permission to access

information. To check your phone’s

compatibility, see your phone’s manual

or visit the website.

At a minimum, most cell phones with

Bluetooth wireless technology support the

following functions:

• Answering an incoming call.

• Ending a call.

• Dialing a number.

• Call waiting notification.

• Caller identification.

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Other features, such as text messaging

using Bluetooth and automatic phonebook

download, are phone-dependent features.

Phone Menu

This menu becomes available after pairing

a phone.

E251249

Action and DescriptionMenu ItemItem

Displays your recent calls.Recent

Call List

You can place a call by selecting an entry from this list.

You can also sort the calls by selecting the drop down

menu at the top of the screen. You can choose:

MissedOutgoingIncomingAll

All of your contacts from your phone display in alphabet-

ical order.

ContactsB

Selecting this button allows

you to choose a specific letter

to view.

A-Z Jump

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Action and DescriptionMenu ItemItem

Displays the name of your phone and takes you to the

phone settings options.

Phone

Settings

From this menu, you can pair subsequent devices, set ring

tones and alerts.

Gives you access to the list of paired or connected

Bluetooth devices allowing you to change or select a

device.

Change

Device

Displays all recent text messages.Text

Messages

Use this keypad to dial in a phone number.Phone

Keypad

Use the backspace button to delete numbers.

Press this button to begin a

call.

Call

Touch this button to reject all incoming calls automatic-

ally. Text message notifications do not display on the

screen. All ringtones and alerts are set to silent.

Do Not

Disturb

Users with phones having voice services

may see a button to access the feature.

For example, iPhone users see a Siri button.

A press and hold of the voice button on the

steering wheel also accesses this feature.

Making Calls

There are many ways to make calls from

the SYNC 3 system, including using voice

commands. See Using Voice

Recognition (page 227). You can use the

touchscreen to place calls as well.

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To call a number in your contacts,

select:

Action and DescriptionMenu Item

You can then select the

name of the contact you

want to call. Any numbers

stored for that contact

display along with any

stored contact photos. You

can then select the

number that you want to

call. The system begins the

call.

Contacts

To call a number from your recent calls,

select:

Action and DescriptionMenu Item

You can then select an

entry that you want to call.

The system begins the call.

Recent Call

List

To call a number that is not stored in

your phone, select:

Action and DescriptionMenu Item

Select the digits of the

number you wish to call.

Phone

Keypad

The system begins the call.Call

Pressing the backspace button deletes the

last digit you typed.

Receiving Calls

During an incoming call, an audible tone

sounds. Caller information appears in the

display if it is available.

To accept the call, select:

Menu Item

Note: You can also accept the call by

pressing the phone button on the steering

wheel.

To reject the call, select:

Menu Item

Reject

Note: You can also reject the call by

pressing the phone button on the steering

wheel.

Ignore the call by doing nothing. SYNC 3

logs it as a missed call.

During a Phone Call

During a phone call, the contacts name

and number display on the screen along

with the call duration.

The phone status items are also visible:

• Signal Strength.

• Battery.

You can select any of the following during

an active phone call:

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Item

Immediately end a

phone call. You can

also press the

button on the

steering wheel.

End Call

Press this to access

the phone keypad.

Keypad

You can switch the

microphone off so

the caller does not

hear you.

Mute

Item

Privacy Transfer the call to

the cell phone or

back to SYNC 3.

Text Messaging

Note: Downloading and sending text

messages using Bluetooth are cell

phone-dependent features.

Note: Certain features in text messaging

are speed-dependent and not available

when your vehicle is traveling at speeds over

5 km/h.

Receiving a Text Message

When a new message arrives, an audible tone sounds and the screen displays a

pop-up with the sender name and ID, if supported by your cell phone. You can

select:

Action and DescriptionMenu Item

Have SYNC 3 read the message to you.Hear It

View the text on the touchscreen.View

To call the sender.Call

You can select from 15 preset messages. Press the message

that you would like to use and confirm to send the message.

SYNC 3 confirms when the message is sent successfully.

To exit the screen.Close

Smartphone Connectivity (If Equipped)

SYNC 3 allows you to use Apple CarPlay

and Android Auto to access your phone.

When you use Apple CarPlay or Android

Auto, you can:

• Make calls.

• Send and receive messages.

• Listen to music.

• Use your phone's voice assistant.

Apple CarPlay and Android Auto disable

some SYNC 3 features.

Most Apple CarPlay and Android Auto

features use mobile data.

Apple CarPlay

Apple CarPlay requires an iPhone 5 or

newer with iOS 7.1 or newer. Updating to

the latest iOS version is recommended.

1. Plug your phone into a USB port. See

USB Port (page 213).

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2. Follow the prompts on the

touchscreen.

3. Follow the prompts that appear on

your phone to allow access to Apple

CarPlay.

After completing the setup, your phone

connects to CarPlay automatically when

plugged into a USB port.

To disable this feature from the

Settings screen, select:

Menu Item

Apple CarPlay Preferences

Your device is listed if SYNC detects

Apple CarPlay. Select the name of your

device and select:

Disable

To return to SYNC 3, go to the Apple

CarPlay home screen and select the SYNC

app.

Note: Contact Apple for Apple CarPlay

support.

Android Auto

Android Auto is compatible with most

devices with Android 5.0 or newer.

1. Download the Android Auto app to

your device from Google Play to

prepare your device (this may require

mobile data usage).

Note: The Android Auto App may not be

available within your current market.

2. Plug your device into a USB port. See

USB Port (page 213).

3. Follow the prompt on the touchscreen.

4. Follow the prompts that appear on

your device.

Note: You may be prompted to update

additional apps on your device (this may

require mobile data usage).

To disable this feature from the

Settings screen, select:

Menu Item

Android Auto Preferences

Your device is listed if SYNC detects

Android Auto. Select the name of your

device and select:

Disable

Note: You may need to slide your Settings

screen to the left to select Apple CarPlay

Preferences or Android Auto Preferences.

To return to SYNC 3, select the

speedometer icon in the Android Auto

menu bar at the bottom of the

touchscreen, and then touch the option to

return to SYNC.

Note: Contact Google for Android Auto

support.

NAVIGATION

Your navigation system is comprised of

two main features, destination mode and

map mode.

Map Mode

Map mode shows advanced viewing

comprised of 2D city maps, 3D landmarks

and 3D city models (when available). 2D

city maps show detailed outlines of

buildings, visible land use, landscape

features, and detailed railroad

infrastructure for the most essential cities

around the globe.

3D landmarks appear as clear, visible

objects that are typically recognizable and

have a certain tourism value.

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3D city models are complete 3D models

of entire city areas including navigable

roads, parks, rivers and rendered buildings.

3D landmarks and city models appear in

3D map mode only. Coverage of these

varies and improves with updated map

releases.

E207752

Select the zoom in icon to see a

closer view of the map.

E207753

Select the zoom out icon to see

a farther away view of the map.

You can adjust the view in preset

increments. You can also pinch to zoom in

or out of the map.

The information bar tells you the names

of streets, cities or landmarks as you hover

over them with the crosshair curser.

You can change your view of the map by

tapping on the location indicator icon on

the right hand side of the screen. You can

choose from the following options:

E207750

Heading up (2D map) This

always shows the direction of

forward travel to be upward on

the screen. This view is available

for map scales up to 5 km.

E207749

North up (2D map) always

shows the northern direction to

be upward on the screen.

E207748

3D map mode provides an

elevated perspective of the map.

Adjust this viewing angle and

rotate the map 180 degrees by

touching the map twice, and

then dragging your finger along the shaded

bar with arrows at the bottom of the map.

E207751

Re-center the map by pressing

this icon whenever you scroll the

map away from your vehicle’s

current location.

E251780

E251779

Mute: Press to mute the audio

navigation guidance. Press the

button again to un-mute the

guidance.

E207754

Points of Interest (POI)

grouping icon: You can choose

up to three POI icons to display

on the map. If the chosen POIs

are located close together or are

at the same location a box is used to

display a single category icon instead of

repeating the same icon, in order to reduce

clutter. When you select the box on the

map, a pop-up appears indicating how

many POIs are in this location. Select the

pop up to see a list of the available POIs.

You can scroll through and select POIs

from this list.

If your vehicle is low on charge or fuel,

station icons automatically display on the

map.

You can choose to display traffic icons on

the map representing twelve different

types of incidents. See Settings (page

255).

You can set a destination by hovering

above a location and selecting:

Button

Start

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Destination Mode

To set a destination, press:

DescriptionMenu Item

Destination

Enter a navigation destination in any of the following formats:

Street AddressSearch

(number, street, city, state)

For example "12 Mainstreet Dearborn MI"

Partial Address

(number, street)

(number, street and postal code

City

(name or zip code)

Point of Interest

(name or category)

Intersection

(street 1 / street 2)

(street 1 and street 2)

(street 1 & street 2)

(street 1 @ street 2)

(street 1 at street 2)

Latitude and Longitude

(##.###### , ##.######)

This is in a decimal degrees format, one to six decimal places are

accepted.

You are given autocomplete options below the address bar to select

as you type.

If you do not give an exact destination, a menu displays with your

possible selections.

Collections of your last 40 navigation destinations display here.Previous Destina-

tions You can select any option from the list to select it as your destination.

Select this option to remove all previous destinations.Delete

All

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DescriptionMenu Item

Select to navigate to your set Home destination.Home

The time it takes to travel from your current location to Home displays.

To set your Home, press:

A prompt appears asking if you would like to create a

favorite for home. Select:

Home

Enter a location into the search bar and press:Yes

Save

Select to navigate to your set Work destination.Work

The time it takes to travel from your current location to Work displays.

To set your Work:

A prompt appears asking if you would like to create a

favorite for work. Select:

Work

Enter a location into the search bar and press:Yes

Save

Favorites include any location you have previously saved.Favorites

To add Favorites:

Select this button and enter a location into the destination

bar.

Add a

Favorite

Select this option to have the system locate the address

you have entered.

Select this button when the address you have entered

appears on the screen.

Save

POI categories that may display (based on market and vehicle

configuration):

Point of Interest

(POI) Categories

Food

Fuel

Hotel

ATM

Press to view additional categories.See All

Inside of these categories you can search by:

Nearby

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DescriptionMenu Item

Along Route

Near Destination

In a City

Once you have chosen your destination, press:

Action and DescriptionMenu Item

This saves the destination to your favorites.Save

This shows you a map of your entire route. You can then choose from

three different options.

Start

Uses the fastest moving roads.Fastest

Uses the shortest distance.Shortest

Uses the most fuel-efficient route.Eco

The time and distance for each route also displays.

On the route screen, you can choose to cancel the current navigation.Cancel

Once you have chosen you destination, press:

Action and DescriptionMenu Item

The system uses a variety of screens and prompts to guide you to your

destination.

Start

During Route guidance, you can press the maneuver arrow icon on the

map if you want the system to repeat route guidance instructions.

When the system repeats the last guidance instruction, it updates the

distance to the next guidance instruction, since it detects that the

vehicle is moving.

The navigation map shows your estimated time of arrival, remaining

travel time and the distance to your destination.

SYNC 3 may not always announce vehicle arrival at the exact point

of your destination and you may have to cancel a route manually.

Navigation Menu

In map mode and during active navigation

you can access the navigation menu.

During active navigation, touch the bottom

of the screen to view the menu and other

buttons.

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SYNC™ 3

To access the Navigation menu, press:

Button

You can then select:

A full screen map displays during navigation.Full MapScreen View

Highway Exit Info

Only available during an active route. Displays all of the

turns on the current route.

Turn List

You can choose to avoid any road on the turn list by

selecting the road from the list. A screen then appears

and you can press:

Avoid

The system calculates a new route and displays a new

turn list.

Press this button to adjust your preferences. See Settings (page 255).Navigation

Settings

Provides your current location city and the nearest road.Where Am I?

The following are only available on the menu during an active navigation route:

The system asks for confirmation and then returns you to the map

mode screen.

Cancel Route

Press this to see a map of the full route.View Route

An alternate route displays in comparison with the current route.Detour

Only available if you have an active waypoint on your route. See

Waypoints later in this section for information on how to set

waypoints.

Edit Waypoints

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Button

Use this button to re-order or remove your waypoints.

Optimize OrderYou can

also have

the system

set the

order for

you by

pressing:

GoTo return to

your route

press:

Waypoints

You can add a waypoint to a navigation

route as a destination along your route.

To add a waypoint:

1. Select the search icon (magnifying

glass) while on an active route. This

brings up the destination menu.

2. Set your destination using any of the

given methods. Once the destination

has been selected, the screen allows

you to set the destination as a

waypoint by selecting:

Menu Item

The waypoint list then appears and you are

able to re-order all of your waypoints by

selecting the menu icon on the right hand

side of the location. You can select up to

five waypoints.

Add Waypoint

Optimize OrderYou can also have the system set the order

for you by pressing:

GoTo return to your route, press:

Navigation Map Updates

Annual navigation map updates are

available for purchase through your

dealership.

APPS

The system enables voice, steering wheel,

and touch screen control of SYNC 3

AppLink enabled smartphone apps. When

an app is running through AppLink, you can

control main features of the app through

voice commands and steering wheel

controls.

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SYNC™ 3

Note: Available AppLink enabled apps will

vary by market.

Note: You must pair and connect your

smartphone via Bluetooth to SYNC 3 to

access AppLink.

Note: iPhone users need to connect the

phone to the USB port via an Apple

authorized cable.

Note: Make sure you have an active

account for the app that you have

downloaded. Some apps will automatically

work with no setup. Other apps want you

to configure your personal settings and

personalize your experience by creating

stations or favorites. We recommend you

do this at home or outside of your vehicle in

a safe location.

Note: We encourage you to review the

smartphone app’s terms of service and

privacy policies because Ford is not

responsible for your app or its use of data.

Note: AppLink is a native SYNC system

feature. Accessing mobile apps through

AppLink is only possible when Android Auto

or Apple CarPlay are disabled. Some apps

may only be accessible in the car through

Applink and others only through Android

Auto or Apple CarPlay. Please refer to the

Smartphone Connectivity information to

disable Android Auto or Apple CarPlay.

Note: In order to use an app with SYNC 3,

the App needs to be running in the

background of your phone. If you shut down

the app on your phone, it shuts down the

app on SYNC 3 as well.

Note: If a SYNC 3 AppLink compatible app

is not shown in the Apps Domain, make sure

the required app is running on the mobile

device.

Action and Descrip-

tion

Menu Item

SYNC 3 will search

and connect to

compatible app(s)

running on your

mobile device.

Find Mobile Apps

Enabling SYNC 3 Mobile Apps

In order to enable mobile apps, SYNC 3

requires user consent to send and receive

app authorization information and updates

using the data plan associated with the

connected device.

The connected device sends data to Ford

in the United States. The information is

encrypted and includes your VIN, SYNC 3

module number, odometer, usage

statistics and debugging information. We

retain this data for only as long as

necessary to provide this service,

troubleshoot, and improve products and

services and to offer you products and

services that may interest you where

allowed by law.

Note: You must enable mobile apps for

each connected device the first time you

select a mobile app using the system.

Note: Ford reserves the right to limit

functionality or deactivate mobile apps at

any time.

Note: Standard data rates apply. Ford is

not responsible for any extra charges you

incur from your service provider, when your

vehicle sends or receives data through the

connected device. This includes any

additional charges you incur due to driving

out of range of your home network.

You can enable and disable apps through

settings. See Settings (page 255).

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SYNC™ 3

App Permissions

The system organizes the App permissions

into groups. You can individually grant

these group permissions. You can change

a permission group status any time when

not driving, by using the settings menu.

While in the settings menu, you can also

see the data included in each group.

When you launch an app using SYNC 3,

the system may ask you to grant certain

permissions, for example Vehicle

information, Driving characteristics, GPS

and Speed, and/or Push notifications. You

can enable all groups or none of them

during the initial app permissions prompts.

The settings menu offers individual group

permission control.

Note: You are only prompted to grant

permissions the first time you use an app

with SYNC 3.

Note: If you disable group permissions,

apps will still be enabled to work with SYNC

3 unless you deactivate All Apps in the

settings menu.

SETTINGS

Under this menu, you can access and

adjust the settings for many of the system

features. To access additional settings,

swipe the screen left or right.

Sound

Pressing this button allows you to adjust

the following:

Sound Settings

Returns Treble, Midrange, and Bass sound settings to factory levels.Reset All

Adjusts the high frequency level.Treble

Adjusts the middle frequency level.Midrange

Adjusts the low frequency level.Bass

Adjusts the sound ratio from side to side or front to back.Balance / Fade

Adjusts the amount the audio system volume increases with speed,

or turns the feature off.

Speed

Compensated

Vol.

Optimizes the sound based on the location of the listeners.Occupancy Mode

StereoSound Settings

Surround

Your vehicle might not have all of these features.

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Media Player

This button is available when a media

device such as a Bluetooth Stereo or USB

device is the active audio source. Pressing

the button allows you to access the

following options for active devices only.

Action and DescriptionMenu Item

For some USB devices, SYNC 3 can adjust the playback speed of

podcasts. When a podcast is playing, you can choose:

Podcast Speed

FasterNormalSlower

For some USB devices, SYNC 3 can adjust the playback speed of

audiobooks. When an audiobook is playing, you can choose:

Audiobook Speed

FasterNormalSlower

Switches on an off Gracenote® to provide metadata information

such as genre, artist, album.

Gracenote®

Management

This allows you to view the version level of the Gracenote Database.Gracenote® Data-

base Info

This allows you to view the manufacturer and model number of your

media device.

Device Informa-

tion

Erase the stored in media information in order to re-index.Update Media

Index

Clock

To adjust the time, select the up and down

arrows on either side of the screen. The

arrows on the left adjust the hour and

arrows on the right adjust the minute. You

can then select AM or PM.

You can adjust the following features:

Action and DescriptionMenu Item

Select how time displays.Clock Format

When selected, the vehicle clock resets to GPS satellite time.Reset Clock to

GPS Time

The system automatically saves any

updates you make to the settings.

Bluetooth

Pressing this button allows you to access

the following:

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ActionMenu Item

Turning Bluetooth off disconnects all devices and does not permit

new connections.

Bluetooth

You must activate Bluetooth to pair a

Bluetooth-enabled device.

The processes of pairing a Bluetooth

device is the same as pairing a phone. See

To add a phone in Phone settings for how

to pair a device and the available options.

Phone

Pair your Bluetooth-enabled phone with

the system before using the functions in

hands-free mode.

Switch on Bluetooth on your device to

begin pairing. See your phone’s manual if

necessary.

To add a phone, select:

Menu Item

Add Phone

1. Follow the on-screen instructions.

2. A prompt alerts you to search for the

system on your phone.

3. Select your vehicle's make and model

as it displays on your phone.

4. Confirm that the six-digit number

appearing on your phone matches the

six-digit number on the touchscreen.

5. The touchscreen indicates when the

pairing is successful.

6. Your phone may prompt you to give

the system permission to access

information. To check your phone’s

compatibility, see your phone’s manual

or visit your regional Ford website.

Alternatively, to add a phone, select:

Menu Item

Add Phone

Then select:

Discover Other Bluetooth Devices

1. Follow the on-screen instructions.

2. Select your phone's name when it

appears on the touchscreen.

3. Confirm that the six-digit number

appearing on your phone matches the

six-digit number on the touchscreen.

4. The touchscreen indicates when the

pairing is successful.

5. Your phone may prompt you to give

the system permission to access

information. To check your phone’s

compatibility, see your phone’s manual

or visit the website.

Other features, such as text messaging

using Bluetooth and automatic phonebook

download, are phone-dependent features.

To check your phone’s compatibility, see

your phone’s manual or visit the regional

Ford website.

Once you have paired a device you can

adjust the following options.

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Action and DescriptionMenu Item

View Devices

You can then select:

You can add a Bluetooth-enabled device by following the steps in

the previous table.

Add a Bluetooth

Device

You can select a phone by touching the name of the phone on the screen. You then

have the following options:

Depending on the status of the device, you can select either of these

options to interact with the selected device.

Connect

Disconnect

Allows you to select this device to be your preferred device.Make Favorite

Removes the selected device from the system.Delete

Pressing the info icon next to the device

name allows you to see phone and device

information.

Action and DescriptionMenu Item

Manage Contacts

You can then select:

Enable this option to have SYNC 3 periodically re-download your

phonebook to keep your contact list up to date.

Auto Phonebook

Download

Choose how you would like the system to display your contacts. You

can choose:

Sort By:

Last NameFirst Name

Select this option to re-download your contact list manually.Re-download

Phonebook

Select this option to delete the in vehicle contact list. Deleting the

in vehicle list does not erase the contact list on the connected phone.

Delete Phone-

book

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Action and DescriptionMenu Item

Set Phone Ringtone

You can then select:

No sound plays when a call comes to your phone.No Ringtone

The currently selected ringtone on your phone plays when you receive

a call. This option may not be available for all phones. If this option

is available, it is the default setting.

Use Phone Ring-

tone

You can also select one of the three available ringers.

Action and DescriptionMenu Item

Text Message Notification

You can then select:

No sound plays when a message comes to your phone.No Alert

(Silence)

You can select one of the three available notification sounds.

When enabled, a voice prompt alerts you when you receive a new

message.

Voice Readout

You can enable and disable the following options as well:

Action and DescriptionMenu Item

When enabled, vehicle audio (such as radio or apps) is muted for the

duration of the phone call even when the phone call is in privacy.

Mute Audio in

Privacy

When enabled, an alert displays that your phone is roaming when

you attempt to place a call.

Roaming

Warning

When enabled, a message displays when the battery on your phone

is running low.

Low Battery

Notification

Emergency Assistance (If Equipped)

Note: The SYNC Emergency Assistance

feature only operates in territories that are

supporting the feature.

Select this button to modify the on or off

setting for this feature. If the mobile

phone’s contacts have been downloaded,

you can adjust the following option:

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Action and DescriptionMenu Item

You can select up to two numbers from your mobile device's phone-

book as emergency contacts for quick access at the end of the Emer-

gency Assistance call process.

Set Emergency

Contacts

Radio

This button is available if a Radio source

such as AM or FM is the active media

source. Pressing the button allows you to

access the following features:

Action and DescriptionMenu Item

Activation of this feature allows you to listen to HD radio broad-

casts.

FM HD Radio

AM HD Radio

(Dependent on

current radio source,

if equipped and avail-

able)

This feature is available when FM Radio is your active media

source. Activate this feature to have the system display radio

text.

Radio Text

RefreshAutoset Presets

(AST)

Selecting this option stores the six strongest stations in your

current location to the last preset bank of the currently tuned

source.

News Announcements

Regional

Alternate frequency

Your vehicle might not have all of these features.

Navigation (If Equipped)

You can adjust many of the Navigation

preferences by selecting the following

menus.

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Map Preferences

Action and DescriptionMenu Item

Map Preferences

Then select any of the following:

When this option is active, the system shows 3D renderings of build-

ings.

3D City Model

When enabled, your vehicle’s previously traveled route displays with

white dots.

Breadcrumbs

Enable this feature to display up to 3 POI icons on the navigation map.POI Icons

Select POIsOnce this feature is activated you can select

the icons you want displayed by selecting:

This menu allows you to choose which incident icons you would like

to have displayed on the navigation map.

Incident Map

Icons

Route Preferences

Second Level Messages, Actions and DescriptionsMenu Item

Route Preferences

Then select any of the following:

Choose to have the system display your chosen route type.Preferred Route

EcoFastestShortest

Bypass route selection in destination programming. The system only

calculates one route based on your preferred route setting.

Always Use ___

Route

When activated, the system uses your selected route type to calculate

only one route to the desired destination.

The system searches for and displays available parking locations as

you approach your destination.

Automatically

Find Parking

Select a level of cost for the calculated Eco Route. The higher the

setting, the longer the time allotment is for the route.

Eco Time

Penalty

You can select the following to have the system:Avoid Traffic

Problems

Avoid Ferries/Car TrainsAvoid Toll RoadsAvoid Freeways

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Navigation Preferences

Action and DescriptionMenu Item

Navigation Preferences

You can adjust how the system provides prompts.Guidance

Prompts

Then select any of the following:

Voice and Tones

Voice Only

Tones Only

Mobile Apps (If Equipped)

You can enable the control of compatible

mobile apps running on your Bluetooth or

USB device on SYNC 3. In order to enable

mobile apps, SYNC 3 requires user consent

to send and receive app authorization

information and updates using the data

plan associated with the connected device.

The connected devices sends data to Ford

in the United States. The encrypted

information includes your VIN, SYNC 3

module number, anonymous usage

statistics and debugging information.

Updates may take place automatically.

Note: All Mobile Apps may not be

compatible with the system.

Note: Standard data rates will apply. Ford

is not responsible for any additional charges

you may receive from your service provider,

when your vehicle sends or receives data

through the connected device. This includes

any additional charges incurred due to

driving in areas when roaming out of a home

network.

Action and DescriptionMenu Item

Enable or disable the use of mobile apps on SYNC 3.Mobile Apps

Disabling mobile apps in the settings menu disables automatic

updates and the use of mobile apps on SYNC 3.

You can view the status of mobile app permissions in the settings

menu.

Once Mobile Apps is enabled, you have the following options:

This provides information on the current state of available app

updates.

Update Mobile

Apps

There are three possible statuses:

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SYNC™ 3

Action and DescriptionMenu Item

Updating Mobile Apps…Up-To-DateUpdate Needed

The system is trying to receive

an update.

No update is

required.

The system has

detected a new app

requiring authoriza-

tion or a general

permissions update is

required.

Select this button if an

update is required and you

want to request this update

manually. For example, when

your mobile device is

connected to a Wi-Fi hotspot,

select:

Request Update

Grant or deny permissions to all apps at once.All Apps

Grant or deny an individual app particular permissions. App permis-

sions are organized into groups. By pressing the info book icon, you

can see which signals are included in each group.

There may also

be SYNC 3

enabled apps

listed under

these options.

Note: Ford is not responsible or liable for

any damages or loss of privacy relating to

usage of an app, or dissemination of any

vehicle data that you approve Ford to

provide to an app.

General

You can adjust the following:

Menu Item

Select to have the touchscreen display in one of the

selectable languages.

Language

Select to display units in kilometers or miles.Distance

Select to display units in Celsius or Fahrenheit.Temperature

Select to have the system beep to confirm choices

made through the touchscreen.

Touch Screen Beep

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Menu Item

When you activate this option, the system automatic-

ally updates when you have an available Internet

connection through a Wi-Fi network or mobile

connection.

Automatic System Updates

Information pertaining to the system and its software.About SYNC

Documentation of the software license for the system.Software Licenses

Select to restore factory defaults. This erases all

personal settings and personal data.

Master Reset

Wi-Fi

You can adjust the following:

Action and DescriptionMenu Item

Enable this option to connect to Wi-Fi for SYNC 3 vehicle software

updates.

Wi-Fi

This provides you with a list of available Wi-Fi networks within range.View Available

Networks

Clicking on a network from the list allows you to connect or disconnect

from that network. The system may require a security code to

connect.

When you click the information button next to a network, more

information about the network displays such as the signal strength,

connection status and security type.

The system alerts you when your vehicle is parked and a Wi-Fi

network is within range if SYNC is not already connected.

Wi-Fi Available

Notifications

Ambient Lighting (If Equipped)

Tap a color once to switch on ambient

lighting. This sets the color to the highest

intensity.

You can drag the colors up and down to

increase or decrease the intensity.

To switch ambient lighting off, press the

active color once or drag the active color

all the way down to zero intensity.

Vehicle

Note: Your vehicle may not have all of

these features.

You can select the following features to

update their settings.

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Camera Settings

To make adjustments using the touchscreen, select:

Action and DescriptionMessage

Camera Settings

Then select from the following:

You can enable or disable this option using the slider.Rear Camera

Delay

(if equipped)

Enhanced Park Aids

(if equipped)

You can find more information on the rear-view camera system in the parking aids chapter

of your owner manual.

Display

To make adjustments using the touchscreen, select:

Action and DescriptionMenu Item

The screen goes black and does not display anything. To switch the

screen back on, simply tap the screen.

Display Off

Make the screen display brighter or dimmer.Brightness

You can select:Mode

The screen automatically switches between day and

night modes based on the outside light level.

Auto

The screen displays with a light background to enhance

daytime viewing.

Day

The screen displays with a darker background to make

nighttime viewing easier.

Night

Enable this option to automatically dim the display brightness based

on ambient lighting conditions.

Auto Dim

Voice Control

You can adjust the voice control settings

by selecting the following options.

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Menu Item

Enable this option to remove additional voice prompts

and confirmations.

Advanced Mode

Enable this option to have the system confirm a contact's

name with you before making a call.

Phone Confirmation

Enable this option to have the system display a list of

available voice commands when the voice button is

pressed.

Voice Command List

Valet Mode

Valet mode allows you to lock the system.

No information is accessible until the

system is unlocked with the correct PIN.

When you select valet mode a pop-up

appears informing you that a four digit

code must be entered to enable and

disable valet mode. You can use any PIN

you chose but you must use the same PIN

to disable valet mode. The system asks

you to input the code.

Note: If the system is locked and you

cannot remember the PIN, please contact

the Customer Relationship Center.

To enable valet mode, enter your chosen

PIN. The system then asks to confirm your

PIN by reentering it. The system then locks.

To unlock the system, enter the same pin

number. The system reconnects to your

phone and all of your options are available

again.

SYNC™ 3 TROUBLESHOOTING

Your SYNC 3 system is easy to use.

However, should questions arise, please

refer to the tables below.

To check your cell phone's compatibility,

refer to the regional Ford or Lincoln

website.

Cell phone issues

Possible solutionPossible causeIssue

Refer to your device's manual about audio

adjustments.

The audio control

settings on your cell

phone may be affecting

SYNC 3 performance.

There is back-

ground noise

during a phone

call.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Possible cell phone

malfunction.

During a call, I

can hear the

other person

but they cannot

hear me.

Make sure that the microphone for SYNC

3 is not set to off. Look for the microphone

icon on the phone screen.

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Cell phone issues

Possible solutionPossible causeIssue

To restart your system, shut down the

engine, open and close the door, and then

lock the door and wait for 2-3 minutes.

Make sure that your SYNC 3 screen is black

and the lighted USB port is off.

The system may need to

be restarted.

During a call, I

cannot hear the

other person

and they cannot

hear me.

Check your cell phone's compatibility.

This is a cell phone-

dependent feature.

SYNC 3 is not

able to down-

load my phone-

book.

Make sure you allow SYNC 3 to retrieve

contacts from your phone. Refer to your

cell manual.

Possible cell phone

malfunction.

You must switch on your cell phone and

the automatic phonebook download

feature on SYNC 3.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Make sure you allow SYNC 3 to retrieve

contacts from your phone. Refer to your

cell manual.

Limitations on your cell

phone's capability.

The system

says "Phone-

book down-

loaded" but my

SYNC 3 phone-

book is empty or

is missing

contacts.

If the missing contacts are stored on your

SIM card, move them to your cell phone's

memory.

You must switch on your cell phone and

the automatic phonebook download

feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-

dependent feature.

I am having

trouble

connecting my

cell phone to

SYNC 3.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Possible cell phone

malfunction.

Try deleting your device from SYNC 3 and

deleting SYNC from your device, then trying

again.

Always check the security and auto accept

prompt settings relative to the SYNC 3

Bluetooth connection on your cell phone.

Update your cell phone's firmware.

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SYNC™ 3

Cell phone issues

Possible solutionPossible causeIssue

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-

dependent feature.

Text messaging

is not working

on SYNC 3.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Possible cell phone

malfunction.

iPhone • Go to your cell phone's Settings.

• Go to the Bluetooth Menu.

• Press the blue circle to the right of the

device named with your vehicle make

and model to enter the next menu.

• Turn Show Notifications on.

• Disconnect then reconnect your iPhone

from the SYNC 3 system to activate this

settings update.

Your iPhone is now set up to forward

incoming text messages to SYNC 3.

Repeat these steps for every other SYNC 3

vehicle that you connect. Your iPhone will

only forward incoming text messages to

SYNC 3 if the iPhone is not unlocked in the

messaging application.

Replying to text messages using SYNC 3 is

not supported by iPhone.

Text messages from WhatsApp and Face-

book Messenger are not supported.

Your cell phone must support downloading

text messages through Bluetooth to receive

incoming text messages.

This is a cell phone-

dependent feature.

Audible text

messages do

not work on my

cell phone.

Because each cell phone is different, refer

to your device's manual for the specific cell

phone you are pairing. In fact, there can be

differences between cell phones due to

brand, model, service provider and software

version.

This is a cell phone limita-

tion.

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SYNC™ 3

USB and Bluetooth Stereo issues

Possible solutionPossible causeIssue

Disconnect the device from SYNC 3. Try

switching your device off, resetting it or

removing the battery, then reconnect it to

SYNC 3.

Possible device malfunc-

tion.

I am having

trouble

connecting my

device.

Make sure you are using the manufacturer's

cable.

Make sure to correctly insert the USB cable

into the device and your vehicle's USB port.

Make sure that the device does not have

an auto-install program or active security

settings.

Make sure your device is unlocked before

connecting it to SYNC 3.

The device has a lock

screen enabled.

Make sure you are not leaving the device in

your vehicle during very hot or cold

temperatures.

This is a device limitation.

SYNC 3 does

not recognize

my device when

I start my

vehicle.

Make sure you connect the device to SYNC

3 and that you have started the media

player on your device.

This is a device-

dependent feature.

Bluetooth audio

does not

stream.

The device is not

connected.

Try switching your device off, resetting it or

removing the battery, then reconnect it to

SYNC 3.

The device is in a bad

state.

Make sure that all song details are popu-

lated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC 3 does

not recognize

music that is on

my device.

Try replacing the corrupt file with a new

version.

The file may be

corrupted.

Some devices require you to change the

USB settings from mass storage to media

transfer protocol class.

The song may have

does not allow it to play.

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SYNC™ 3

USB and Bluetooth Stereo issues

Possible solutionPossible causeIssue

Convert the file to a supported format. See

Entertainment (page 233).

The file format is not

supported by SYNC 3.

Update media index. See Settings (page

255).

The device needs to be

re-indexed.

Make sure your device is unlocked before

connecting it to SYNC 3.

The device has a lock

screen enabled.

Disconnect the device from SYNC 3. Try

switching your device off, resetting it or

removing the battery, then connect it back

to SYNC 3.

This is a device limitation.

When I connect

my device, I

sometimes do

not hear any

sound.

To listen to Apple devices through USB,

select AirPlay from the devices Control

Center, then select Dock Connector.

To listen to Apple devices through

Bluetooth Stereo, select AirPlay from the

devices Control Center, then select SYNC.

Connect a compatible device or media

player.

The device or media

player is incompatible.

SYNC 3 does

not display the

song informa-

tion, repeat, or

shuffle buttons.

Wi-Fi Issues

Possible solutionPossible causeIssue

Verify password.Password error.Failed connec-

tion.

Check for a poor Wi-Fi signal.Weak signal.

Use a unique name for your SSID, don’t use

the default name unless it contains a

unique identifier, such as part of the MAC

address.

Multiple Access points

within range with the

same SSID.

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SYNC™ 3

Wi-Fi Issues

Possible solutionPossible causeIssue

Position the vehicle close to the hotspot

with the front of the vehicle facing the

hotspot direction and remove obstacles if

possible. Other Wi-Fi, Bluetooth, microwave

and cordless phones may cause interfer-

ence.

Weak signal probably

due to distance from the

hotspot, obstruction or

high interference.

Disconnecting

after successful

connection.

If the vehicle is equipped with heated

windshield, try positioning the vehicle so

that the windshield is not facing the

hotspot. If you have metallic window tinting

but not on the windshield, position the

vehicle to face the hotspot. If all windows

are tinted, you can open the windows in the

direction of the hotspot if that is feasible.

There may be an

obstruction between

SYNC 3 and the hotspot.

Poor signal seen

by SYNC 3

despite being

near a hotspot.

Try to remove other obstructions that may

impact signal quality such as opening the

garage door.

Please set the network to visible and try

again.

The hotspot was defined

as a hidden network.

A hotspot is not

listed in the list

of available

networks.

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SYNC™ 3

Wi-Fi Issues

Possible solutionPossible causeIssue

SYNC 3 currently does not provide a

hotspot.

SYNC 3 does not

currently provide a

hotspot.

SYNC 3 is not

seen when

searching for

Wi-Fi networks

from your phone

or other devices.

Check the signal quality (under network

details), if SYNC 3 indicates good or excel-

lent, test with another high-speed equipped

hotspot where the environment is more

predictable.

Poor signal strength, too

far from the hotspot,

hotspot is supporting

multiple connections,

slow Internet connection

or other problems.

Software down-

load takes too

long.

Test the connection with another device, if

the hotspot requires a subscription, you

may contact the service provider.

It is possible that there is

no new software. The

connected hotspot may

be a managed one and it

requires either a

subscription or agreeing

to the terms and condi-

tions.

SYNC 3 seems

to connect with

a hotspot and

the signal

strength is

excellent but

the software is

not being

updated.

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SYNC™ 3

AppLink issues

Possible solution(s)Possible cause(s)Issue

Make sure you have a compatible smart-

phone; an Android with OS 2.3 or higher or

an iPhone 3GS or newer with iOS 5.0 or

higher. Additionally, make sure you pair and

connect your phone to SYNC 3 in order to

find AppLink-capable apps on your device.

iPhone users must also connect to a USB

port with an Apple USB cable.

You did not connect an

Applink Compatible

phone to SYNC 3.

AppLink Mobile

Applications:

When I select

"Find Mobile

Apps," SYNC 3

does not find

any applica-

tions.

Make sure you have downloaded and

installed the latest version of the app from

your phone's app store. Make sure the app

is running on your phone. Some apps

require you to register or login to the app

on the phone before using them with

AppLink. Also, some may have a "Ford

SYNC" setting, so check the app's settings

menu on the phone.

AppLink-enabled apps

are not installed and

running on your mobile

device.

My phone is

connected, but I

still cannot find

any apps.

Closing and restarting apps may help SYNC

3 find the application if you cannot discover

it inside the vehicle. On an Android device,

if apps have an 'Exit' or 'Quit' option, then

select it and restart the app. If the app does

not have that option, select the phone's

settings menu and select 'Apps', then find

the particular app and choose 'Force stop.'

Do not forget to restart the app afterward,

then select "Find Mobile Apps" on SYNC 3.

Sometimes apps do not

properly close and re-

open their connection to

SYNC 3, over ignition

cycles, for example.

My phone is

connected, my

app(s) are

running, but I

still cannot find

any apps.

On an iPhone with iOS7+, to force close an

app, double tap the home button then

swipe up on the app to close it. Tap the

home button again, then select the app

again to restart it. After a few seconds, the

app should then appear in SYNC 3's Mobile

App's Menu.

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SYNC™ 3

AppLink issues

Possible solution(s)Possible cause(s)Issue

Switch Bluetooth off and then on to reset

it on your phone. If you are in your vehicle,

SYNC 3 should be able to automatically re-

connect to your phone if you press the

"Phone" button.

There is a Bluetooth issue

on some older versions

of the Android operating

system that may cause

apps that were found on

your previous vehicle

drive to not be found

again if you did not

switch Bluetooth off.

My Android

phone is

connected, my

app(s) are

running, I

restarted them,

but I still cannot

find any apps.

Unplug the USB cable from the phone, wait

a moment, and plug the USB cable back in

to the phone. After a few seconds, the app

should appear in SYNC 3's Mobile Apps

Menu. If not, "Force Close" the application

and restart it.

You may need to reset

the USB connection to

SYNC 3.

My iPhone is

connected, my

app is running, I

restarted the

app but I still

cannot find it on

SYNC 3.

Increase the Bluetooth volume of the

device by using the device's volume control

buttons which are most often found on the

side of the device.

The Bluetooth volume on

the phone may be low.

I have an

Android phone.

I found and

started my

media app on

SYNC 3, but

there is no

sound or the

sound is very

low.

Force close or uninstall the apps you do not

want SYNC 3 to find. If the app has a "Ford

SYNC" setting, disable that setting in the

app's settings menu on the phone.

Some Android devices

have a limited number of

Bluetooth ports that

apps can use to connect.

If you have more AppLink

apps on your phone than

the number of available

Bluetooth ports, you will

not see all of your apps

listed in the SYNC 3

mobile apps menu.

I can only see

some of the

AppLink apps

running on my

phone listed in

the SYNC 3

Mobile Apps

Menu.

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SYNC™ 3

Voice command issues

Possible solutionPossible causeIssue

Review the cell phone voice commands

and the media voice commands at the

beginning of their respective sections.

You may be using the

wrong voice commands.

SYNC 3 does

not understand

what I am

saying.

Refer to the audio display during an active

voice session to find a list of voice

commands there.

Wait for the system to prompt you before

you state your command.

You may be speaking too

soon or at the wrong

time.

Review the media voice commands at the

beginning of the media section.

You may be using the

wrong voice commands.

SYNC 3 does

not understand

the name of a

song or artist.

Say the song or artist name exactly as it is

displayed on your device. For example, say

"Play Artist Prince" or "Play song Purple

Rain".

You may not be saying

the name exactly as it

appears on your device.

Make sure you are saying the complete title

such as "California remix featuring Jennifer

Nettles".

If there are any abbreviations in the name,

like ESPN or CNN, you have to spell those:

"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,

and playlists names do not have any special

characters like *, - or +.

The song or artist name

may have some special

characters that are not

being recognized by

SYNC 3.

Make sure that you are saying the name

exactly as it appears on your phone. For

example, if your contact is "Joe Wilson",

say "Call Joe Wilson". If your contact name

is "Mom", say "Call Mom".

You may not be saying

the name exactly as it

appears on your phone-

book.

SYNC 3 does

not understand

or is calling the

wrong contact

when I want to

make a call.

Make sure that your contact names do not

have any special characters like *, - or +.

The contact name may

contain special charac-

ters.

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SYNC™ 3

Voice command issues

Possible solutionPossible causeIssue

SYNC 3 applies the phonetic pronunciation

rules of the selected language to the

contact names stored on your cell phone.

You may not be saying

the name exactly as it

appears on your phone-

book.

The SYNC 3

voice control

system is having

trouble recog-

nizing foreign

names stored

on my cell

phone.

Helpful Hint: You can select your contact

manually. Press PHONE. Select the option

for phonebook and then contact name.

Press the soft-key option to hear it. SYNC

3 will read the contact name to you, giving

you some idea of the pronunciation it is

expecting.

SYNC 3 applies the phonetic pronunciation

rules of the selected language to the names

stored on your media player or USB flash

drive. It is able to make some exceptions

for very popular artist names (for example,

U2) such that you can always use the

English pronunciation for these artists.

You may be saying the

foreign names using the

currently selected

language for SYNC 3.

The SYNC 3

voice control

system is having

trouble recog-

nizing foreign

tracks, artists,

albums, genres

and playlist

names from my

media player or

USB flash drive.

SYNC 3 uses a synthetically generated

voice rather than pre-recorded human

voice.

SYNC 3 uses text-to-

speech voice prompt

technology.

The system

generates voice

prompts and

the pronunci-

ation of some

words may not

be accurate for

my language.

SYNC 3 offers several new voice control

features for a wide range of languages.

Dialing a contact name directly from the

phonebook without pre-recording (for

example, “call John Smith”) or selecting a

track, artist, album, genre or playlist directly

from your media player (for example, "play

artist Madonna").

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SYNC™ 3

Personal Profiles

Possible cause and solutionIssue

Personal Profiles have not been set up.

I cannot create a profile.

An invalid profile name was entered.

A memory button was not selected when

prompted.

The vehicle’s ignition was not On and in

Park or was shifted out of Run or Park while

creating a profile.

Personal Profiles is turned off.

The lock button was not selected on a

keyfob when prompted.

I cannot link a keyfob.

The keyfob selected was already associ-

ated to another profile and an overwrite

was declined.

A profile recall was performed while linking

a keyfob.

The vehicle’s ignition was not On and in

Park, or was shifted out of Run or Park while

linking a keyfob.

The old linking method is used.

The unsaved setting is not supported by

Personal Profiles.

My personalized settings do not save.

A different Personal Profile is active than

expected.

Another user has changed settings for the

wrong Personal Profile.

A Personal Profile has not been created.

My profile will not recall.

Personal Profiles is turned off.

The requested profile is already active.

The memory button being used is not linked

to a profile.

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SYNC™ 3

Personal Profiles

Possible cause and solutionIssue

The keyfob being used is not linked to a

profile.

The wrong keyfob is being used.

A button other than unlock or remote start

is being pressed on a linked keyfob.

The Personal Profile was deleted.

Personal Profiles is turned off.My preset positions recall but my profile

does not.

The vehicle is in motion.

My profile recalls but my preset positions

do not.

The preset positions are the same as the

Guest or previously active profile.

Unlink and relink your keyfob in the

Personal Profiles menu. You may need to

see your authorized dealer.

I lost a keyfob.

Keyfobs had been erased and reprogramed.

This could happen if you let dealership add

a new keyfob to replace lost one.

I lost all profiles.

Master Reset had been performed without

your acknowledgement.

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SYNC™ 3

General

Possible solutionPossible causeIssue

SYNC 3 only supports four languages in a

single module for text display, voice control

and voice prompts. The country where you

bought your vehicle dictates the four

languages based on the most popular

languages spoken. If the selected language

is not available, SYNC 3 remains in the

current active language.

SYNC 3 does not support

the currently selected

language for the instru-

ment cluster and inform-

ation and entertainment

display.

The language

selected for the

instrument

cluster and

information and

entertainment

display does not

match the

SYNC 3

SYNC 3 offers several new voice control

features for a wide range of languages.

Dialing a contact name directly from the

phonebook without pre-recording (for

example, “call John Smith”) or selecting a

track, artist, album, genre or playlist directly

from your media player (for example, "play

artist Madonna").

language

(phone, USB,

Bluetooth

audio, voice

control and

voice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC

3 feature is lost. This reset is intended to restore functionality and will not erase any

information previously stored in the system (such as paired devices, phonebook, call

history, text messages, or user settings). To perform a System Reset, press and hold

the Seek Up (>>|) button while pressing and holding the Radio Power button. After

approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system

reset to complete. You may then resume using the SYNC 3 system.

For additional assistance with SYNC 3

troubleshooting, refer to the regional Ford

or Lincoln website.

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SYNC™ 3

SYNC? 3 for Your Ford Mustang 2 Door Sixth Generation (2015-2023)

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