Get SYNC? 3 -> SYNC? 3 Troubleshooting Guide for Ford Mustang 2 Door Sixth Generation (2015-2023)

Menu Item

Enable this option to remove additional voice prompts

and confirmations.

Advanced Mode

Enable this option to have the system confirm a contact's

name with you before making a call.

Phone Confirmation

Enable this option to have the system display a list of

available voice commands when the voice button is

pressed.

Voice Command List

Valet Mode

Valet mode allows you to lock the system.

No information is accessible until the

system is unlocked with the correct PIN.

When you select valet mode a pop-up

appears informing you that a four digit

code must be entered to enable and

disable valet mode. You can use any PIN

you chose but you must use the same PIN

to disable valet mode. The system asks

you to input the code.

Note: If the system is locked and you

cannot remember the PIN, please contact

the Customer Relationship Center.

To enable valet mode, enter your chosen

PIN. The system then asks to confirm your

PIN by reentering it. The system then locks.

To unlock the system, enter the same pin

number. The system reconnects to your

phone and all of your options are available

again.

SYNC™ 3 TROUBLESHOOTING

Your SYNC 3 system is easy to use.

However, should questions arise, please

refer to the tables below.

To check your cell phone's compatibility,

refer to the regional Ford or Lincoln

website.

Cell phone issues

Possible solutionPossible causeIssue

Refer to your device's manual about audio

adjustments.

The audio control

settings on your cell

phone may be affecting

SYNC 3 performance.

There is back-

ground noise

during a phone

call.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Possible cell phone

malfunction.

During a call, I

can hear the

other person

but they cannot

hear me.

Make sure that the microphone for SYNC

3 is not set to off. Look for the microphone

icon on the phone screen.

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SYNC™ 3

Cell phone issues

Possible solutionPossible causeIssue

To restart your system, shut down the

engine, open and close the door, and then

lock the door and wait for 2-3 minutes.

Make sure that your SYNC 3 screen is black

and the lighted USB port is off.

The system may need to

be restarted.

During a call, I

cannot hear the

other person

and they cannot

hear me.

Check your cell phone's compatibility.

This is a cell phone-

dependent feature.

SYNC 3 is not

able to down-

load my phone-

book.

Make sure you allow SYNC 3 to retrieve

contacts from your phone. Refer to your

cell manual.

Possible cell phone

malfunction.

You must switch on your cell phone and

the automatic phonebook download

feature on SYNC 3.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Make sure you allow SYNC 3 to retrieve

contacts from your phone. Refer to your

cell manual.

Limitations on your cell

phone's capability.

The system

says "Phone-

book down-

loaded" but my

SYNC 3 phone-

book is empty or

is missing

contacts.

If the missing contacts are stored on your

SIM card, move them to your cell phone's

memory.

You must switch on your cell phone and

the automatic phonebook download

feature on SYNC 3.

Check your cell phone's compatibility.

This is a cell phone-

dependent feature.

I am having

trouble

connecting my

cell phone to

SYNC 3.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Possible cell phone

malfunction.

Try deleting your device from SYNC 3 and

deleting SYNC from your device, then trying

again.

Always check the security and auto accept

prompt settings relative to the SYNC 3

Bluetooth connection on your cell phone.

Update your cell phone's firmware.

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SYNC™ 3

Cell phone issues

Possible solutionPossible causeIssue

Switch the auto download setting off.

Check your cell phone's compatibility.

This is a cell phone-

dependent feature.

Text messaging

is not working

on SYNC 3.

Try switching your cell phone off, resetting

it or removing the battery, then try again.

Possible cell phone

malfunction.

iPhone • Go to your cell phone's Settings.

• Go to the Bluetooth Menu.

• Press the blue circle to the right of the

device named with your vehicle make

and model to enter the next menu.

• Turn Show Notifications on.

• Disconnect then reconnect your iPhone

from the SYNC 3 system to activate this

settings update.

Your iPhone is now set up to forward

incoming text messages to SYNC 3.

Repeat these steps for every other SYNC 3

vehicle that you connect. Your iPhone will

only forward incoming text messages to

SYNC 3 if the iPhone is not unlocked in the

messaging application.

Replying to text messages using SYNC 3 is

not supported by iPhone.

Text messages from WhatsApp and Face-

book Messenger are not supported.

Your cell phone must support downloading

text messages through Bluetooth to receive

incoming text messages.

This is a cell phone-

dependent feature.

Audible text

messages do

not work on my

cell phone.

Because each cell phone is different, refer

to your device's manual for the specific cell

phone you are pairing. In fact, there can be

differences between cell phones due to

brand, model, service provider and software

version.

This is a cell phone limita-

tion.

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SYNC™ 3

USB and Bluetooth Stereo issues

Possible solutionPossible causeIssue

Disconnect the device from SYNC 3. Try

switching your device off, resetting it or

removing the battery, then reconnect it to

SYNC 3.

Possible device malfunc-

tion.

I am having

trouble

connecting my

device.

Make sure you are using the manufacturer's

cable.

Make sure to correctly insert the USB cable

into the device and your vehicle's USB port.

Make sure that the device does not have

an auto-install program or active security

settings.

Make sure your device is unlocked before

connecting it to SYNC 3.

The device has a lock

screen enabled.

Make sure you are not leaving the device in

your vehicle during very hot or cold

temperatures.

This is a device limitation.

SYNC 3 does

not recognize

my device when

I start my

vehicle.

Make sure you connect the device to SYNC

3 and that you have started the media

player on your device.

This is a device-

dependent feature.

Bluetooth audio

does not

stream.

The device is not

connected.

Try switching your device off, resetting it or

removing the battery, then reconnect it to

SYNC 3.

The device is in a bad

state.

Make sure that all song details are popu-

lated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC 3 does

not recognize

music that is on

my device.

Try replacing the corrupt file with a new

version.

The file may be

corrupted.

Some devices require you to change the

USB settings from mass storage to media

transfer protocol class.

The song may have

does not allow it to play.

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SYNC™ 3

USB and Bluetooth Stereo issues

Possible solutionPossible causeIssue

Convert the file to a supported format. See

Entertainment (page 233).

The file format is not

supported by SYNC 3.

Update media index. See Settings (page

255).

The device needs to be

re-indexed.

Make sure your device is unlocked before

connecting it to SYNC 3.

The device has a lock

screen enabled.

Disconnect the device from SYNC 3. Try

switching your device off, resetting it or

removing the battery, then connect it back

to SYNC 3.

This is a device limitation.

When I connect

my device, I

sometimes do

not hear any

sound.

To listen to Apple devices through USB,

select AirPlay from the devices Control

Center, then select Dock Connector.

To listen to Apple devices through

Bluetooth Stereo, select AirPlay from the

devices Control Center, then select SYNC.

Connect a compatible device or media

player.

The device or media

player is incompatible.

SYNC 3 does

not display the

song informa-

tion, repeat, or

shuffle buttons.

Wi-Fi Issues

Possible solutionPossible causeIssue

Verify password.Password error.Failed connec-

tion.

Check for a poor Wi-Fi signal.Weak signal.

Use a unique name for your SSID, don’t use

the default name unless it contains a

unique identifier, such as part of the MAC

address.

Multiple Access points

within range with the

same SSID.

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SYNC™ 3

Wi-Fi Issues

Possible solutionPossible causeIssue

Position the vehicle close to the hotspot

with the front of the vehicle facing the

hotspot direction and remove obstacles if

possible. Other Wi-Fi, Bluetooth, microwave

and cordless phones may cause interfer-

ence.

Weak signal probably

due to distance from the

hotspot, obstruction or

high interference.

Disconnecting

after successful

connection.

If the vehicle is equipped with heated

windshield, try positioning the vehicle so

that the windshield is not facing the

hotspot. If you have metallic window tinting

but not on the windshield, position the

vehicle to face the hotspot. If all windows

are tinted, you can open the windows in the

direction of the hotspot if that is feasible.

There may be an

obstruction between

SYNC 3 and the hotspot.

Poor signal seen

by SYNC 3

despite being

near a hotspot.

Try to remove other obstructions that may

impact signal quality such as opening the

garage door.

Please set the network to visible and try

again.

The hotspot was defined

as a hidden network.

A hotspot is not

listed in the list

of available

networks.

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SYNC™ 3

Wi-Fi Issues

Possible solutionPossible causeIssue

SYNC 3 currently does not provide a

hotspot.

SYNC 3 does not

currently provide a

hotspot.

SYNC 3 is not

seen when

searching for

Wi-Fi networks

from your phone

or other devices.

Check the signal quality (under network

details), if SYNC 3 indicates good or excel-

lent, test with another high-speed equipped

hotspot where the environment is more

predictable.

Poor signal strength, too

far from the hotspot,

hotspot is supporting

multiple connections,

slow Internet connection

or other problems.

Software down-

load takes too

long.

Test the connection with another device, if

the hotspot requires a subscription, you

may contact the service provider.

It is possible that there is

no new software. The

connected hotspot may

be a managed one and it

requires either a

subscription or agreeing

to the terms and condi-

tions.

SYNC 3 seems

to connect with

a hotspot and

the signal

strength is

excellent but

the software is

not being

updated.

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SYNC™ 3

AppLink issues

Possible solution(s)Possible cause(s)Issue

Make sure you have a compatible smart-

phone; an Android with OS 2.3 or higher or

an iPhone 3GS or newer with iOS 5.0 or

higher. Additionally, make sure you pair and

connect your phone to SYNC 3 in order to

find AppLink-capable apps on your device.

iPhone users must also connect to a USB

port with an Apple USB cable.

You did not connect an

Applink Compatible

phone to SYNC 3.

AppLink Mobile

Applications:

When I select

"Find Mobile

Apps," SYNC 3

does not find

any applica-

tions.

Make sure you have downloaded and

installed the latest version of the app from

your phone's app store. Make sure the app

is running on your phone. Some apps

require you to register or login to the app

on the phone before using them with

AppLink. Also, some may have a "Ford

SYNC" setting, so check the app's settings

menu on the phone.

AppLink-enabled apps

are not installed and

running on your mobile

device.

My phone is

connected, but I

still cannot find

any apps.

Closing and restarting apps may help SYNC

3 find the application if you cannot discover

it inside the vehicle. On an Android device,

if apps have an 'Exit' or 'Quit' option, then

select it and restart the app. If the app does

not have that option, select the phone's

settings menu and select 'Apps', then find

the particular app and choose 'Force stop.'

Do not forget to restart the app afterward,

then select "Find Mobile Apps" on SYNC 3.

Sometimes apps do not

properly close and re-

open their connection to

SYNC 3, over ignition

cycles, for example.

My phone is

connected, my

app(s) are

running, but I

still cannot find

any apps.

On an iPhone with iOS7+, to force close an

app, double tap the home button then

swipe up on the app to close it. Tap the

home button again, then select the app

again to restart it. After a few seconds, the

app should then appear in SYNC 3's Mobile

App's Menu.

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SYNC™ 3

AppLink issues

Possible solution(s)Possible cause(s)Issue

Switch Bluetooth off and then on to reset

it on your phone. If you are in your vehicle,

SYNC 3 should be able to automatically re-

connect to your phone if you press the

"Phone" button.

There is a Bluetooth issue

on some older versions

of the Android operating

system that may cause

apps that were found on

your previous vehicle

drive to not be found

again if you did not

switch Bluetooth off.

My Android

phone is

connected, my

app(s) are

running, I

restarted them,

but I still cannot

find any apps.

Unplug the USB cable from the phone, wait

a moment, and plug the USB cable back in

to the phone. After a few seconds, the app

should appear in SYNC 3's Mobile Apps

Menu. If not, "Force Close" the application

and restart it.

You may need to reset

the USB connection to

SYNC 3.

My iPhone is

connected, my

app is running, I

restarted the

app but I still

cannot find it on

SYNC 3.

Increase the Bluetooth volume of the

device by using the device's volume control

buttons which are most often found on the

side of the device.

The Bluetooth volume on

the phone may be low.

I have an

Android phone.

I found and

started my

media app on

SYNC 3, but

there is no

sound or the

sound is very

low.

Force close or uninstall the apps you do not

want SYNC 3 to find. If the app has a "Ford

SYNC" setting, disable that setting in the

app's settings menu on the phone.

Some Android devices

have a limited number of

Bluetooth ports that

apps can use to connect.

If you have more AppLink

apps on your phone than

the number of available

Bluetooth ports, you will

not see all of your apps

listed in the SYNC 3

mobile apps menu.

I can only see

some of the

AppLink apps

running on my

phone listed in

the SYNC 3

Mobile Apps

Menu.

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SYNC™ 3

Voice command issues

Possible solutionPossible causeIssue

Review the cell phone voice commands

and the media voice commands at the

beginning of their respective sections.

You may be using the

wrong voice commands.

SYNC 3 does

not understand

what I am

saying.

Refer to the audio display during an active

voice session to find a list of voice

commands there.

Wait for the system to prompt you before

you state your command.

You may be speaking too

soon or at the wrong

time.

Review the media voice commands at the

beginning of the media section.

You may be using the

wrong voice commands.

SYNC 3 does

not understand

the name of a

song or artist.

Say the song or artist name exactly as it is

displayed on your device. For example, say

"Play Artist Prince" or "Play song Purple

Rain".

You may not be saying

the name exactly as it

appears on your device.

Make sure you are saying the complete title

such as "California remix featuring Jennifer

Nettles".

If there are any abbreviations in the name,

like ESPN or CNN, you have to spell those:

"E-S-P-N" or "C-N-N".

Make sure that song titles, artists, album,

and playlists names do not have any special

characters like *, - or +.

The song or artist name

may have some special

characters that are not

being recognized by

SYNC 3.

Make sure that you are saying the name

exactly as it appears on your phone. For

example, if your contact is "Joe Wilson",

say "Call Joe Wilson". If your contact name

is "Mom", say "Call Mom".

You may not be saying

the name exactly as it

appears on your phone-

book.

SYNC 3 does

not understand

or is calling the

wrong contact

when I want to

make a call.

Make sure that your contact names do not

have any special characters like *, - or +.

The contact name may

contain special charac-

ters.

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SYNC™ 3

Voice command issues

Possible solutionPossible causeIssue

SYNC 3 applies the phonetic pronunciation

rules of the selected language to the

contact names stored on your cell phone.

You may not be saying

the name exactly as it

appears on your phone-

book.

The SYNC 3

voice control

system is having

trouble recog-

nizing foreign

names stored

on my cell

phone.

Helpful Hint: You can select your contact

manually. Press PHONE. Select the option

for phonebook and then contact name.

Press the soft-key option to hear it. SYNC

3 will read the contact name to you, giving

you some idea of the pronunciation it is

expecting.

SYNC 3 applies the phonetic pronunciation

rules of the selected language to the names

stored on your media player or USB flash

drive. It is able to make some exceptions

for very popular artist names (for example,

U2) such that you can always use the

English pronunciation for these artists.

You may be saying the

foreign names using the

currently selected

language for SYNC 3.

The SYNC 3

voice control

system is having

trouble recog-

nizing foreign

tracks, artists,

albums, genres

and playlist

names from my

media player or

USB flash drive.

SYNC 3 uses a synthetically generated

voice rather than pre-recorded human

voice.

SYNC 3 uses text-to-

speech voice prompt

technology.

The system

generates voice

prompts and

the pronunci-

ation of some

words may not

be accurate for

my language.

SYNC 3 offers several new voice control

features for a wide range of languages.

Dialing a contact name directly from the

phonebook without pre-recording (for

example, “call John Smith”) or selecting a

track, artist, album, genre or playlist directly

from your media player (for example, "play

artist Madonna").

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SYNC™ 3

Personal Profiles

Possible cause and solutionIssue

Personal Profiles have not been set up.

I cannot create a profile.

An invalid profile name was entered.

A memory button was not selected when

prompted.

The vehicle’s ignition was not On and in

Park or was shifted out of Run or Park while

creating a profile.

Personal Profiles is turned off.

The lock button was not selected on a

keyfob when prompted.

I cannot link a keyfob.

The keyfob selected was already associ-

ated to another profile and an overwrite

was declined.

A profile recall was performed while linking

a keyfob.

The vehicle’s ignition was not On and in

Park, or was shifted out of Run or Park while

linking a keyfob.

The old linking method is used.

The unsaved setting is not supported by

Personal Profiles.

My personalized settings do not save.

A different Personal Profile is active than

expected.

Another user has changed settings for the

wrong Personal Profile.

A Personal Profile has not been created.

My profile will not recall.

Personal Profiles is turned off.

The requested profile is already active.

The memory button being used is not linked

to a profile.

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SYNC™ 3

Personal Profiles

Possible cause and solutionIssue

The keyfob being used is not linked to a

profile.

The wrong keyfob is being used.

A button other than unlock or remote start

is being pressed on a linked keyfob.

The Personal Profile was deleted.

Personal Profiles is turned off.My preset positions recall but my profile

does not.

The vehicle is in motion.

My profile recalls but my preset positions

do not.

The preset positions are the same as the

Guest or previously active profile.

Unlink and relink your keyfob in the

Personal Profiles menu. You may need to

see your authorized dealer.

I lost a keyfob.

Keyfobs had been erased and reprogramed.

This could happen if you let dealership add

a new keyfob to replace lost one.

I lost all profiles.

Master Reset had been performed without

your acknowledgement.

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SYNC™ 3

General

Possible solutionPossible causeIssue

SYNC 3 only supports four languages in a

single module for text display, voice control

and voice prompts. The country where you

bought your vehicle dictates the four

languages based on the most popular

languages spoken. If the selected language

is not available, SYNC 3 remains in the

current active language.

SYNC 3 does not support

the currently selected

language for the instru-

ment cluster and inform-

ation and entertainment

display.

The language

selected for the

instrument

cluster and

information and

entertainment

display does not

match the

SYNC 3

SYNC 3 offers several new voice control

features for a wide range of languages.

Dialing a contact name directly from the

phonebook without pre-recording (for

example, “call John Smith”) or selecting a

track, artist, album, genre or playlist directly

from your media player (for example, "play

artist Madonna").

language

(phone, USB,

Bluetooth

audio, voice

control and

voice prompts).

SYNC 3 System Reset

The system has a System Reset feature that can be performed if the function of a SYNC

3 feature is lost. This reset is intended to restore functionality and will not erase any

information previously stored in the system (such as paired devices, phonebook, call

history, text messages, or user settings). To perform a System Reset, press and hold

the Seek Up (>>|) button while pressing and holding the Radio Power button. After

approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system

reset to complete. You may then resume using the SYNC 3 system.

For additional assistance with SYNC 3

troubleshooting, refer to the regional Ford

or Lincoln website.

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SYNC™ 3

SYNC? 3 -> SYNC? 3 Troubleshooting for Your Ford Mustang 2 Door Sixth Generation (2015-2023)

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