SYNC™ 3
Apps
Symptom
Possible Cause and Resolution
The system cannot find any –
Incompatible device.
apps.
• You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find AppLink
compatible apps. Connect your Android or iOS
device to a USB port or pair and connect using
Bluetooth®.
I have a compatible device –
AppLink compatible apps not installed on your device.
and it is correctly connected
• Download and install the latest version of the app.
but the system still cannot
–
AppLink compatible apps not running on your device.
find any apps.
• Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
–
Incorrect app settings.
• Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device, –
Apps failed to fully close.
it is correctly connected and
• Restart the apps and try again.
my apps are running but the
• If you have an Android device with apps that have
system still cannot find any
an exit or quit option, use this and then restart the
apps.
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
–
An issue on some older versions of the Android oper-
that is correctly connected,
ating system could result in apps not being found.
I have restarted my apps
• Switch Bluetooth® off and on again to force the
and they are running but the
system to reconnect to your device.
system still cannot find
them.
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Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing
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