Get Audio System Guide for Ford Puma SUV Second Generation (2019-2026)

Audio System

Changing Radio Stations

Manual Tuning

AUDIOUNIT-VEHICLESWITH:

SYNC 3

Switching the Audio Unit On and

Off

Adjusting the Volume

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Note: You can change radio stations using

the seek buttons.

Note: You can recall radio stations using

the preset buttons on the touchscreen.

Seek Up and Next Track Button

Select to skip to the next track.

Press and hold the button to fast

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forward through the track.

Seek Down and Previous Track

Button

Select to return to the beginning

of a track.

Repeatedly press the button to

return to previous tracks.

Press and hold the button to fast rewind.

Pausing or Playing Media

Select to play a track. Press the

button again to pause the track.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

In radio mode, press the button to mute

Adjusting the Volume

the radio. Press the button again to

unmute.

Switching the Screen On and Off

Sound Settings

Press the button to adjust the

sound settings. You can optimize

the sound for different seating

positions.

You can also activate and set the

sensitivity of the speed compensated

volume.

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AUDIOUNIT-VEHICLESWITH:

SYNC 2.5

Changing Radio Stations

Manual Tuning

Switching the Audio Unit On and

Off

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Note: You can change radio stations using

the seek buttons.

Note: You can recall radio stations using

the preset buttons on the touchscreen.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Seek Up and Next Track Button

AM/FM RADIO - VEHICLES

WITH: SYNC 2.5

Using the Radio

Select to skip to the next track.

Press and hold the button to fast

forward through the track.

Select the audio option on the

feature bar.

Seek Down and Previous Track

Button

Selecting a Radio Station From a List

Select to return to the beginning

of a track.

1. Select Sources.

Repeatedly press the button to

return to previous tracks.

2. Select AM or FM.

3. Select Stations.

Press and hold the button to fast rewind.

4. Select a radio station from the list.

Pausing or Playing Media

Manually Changing Radio Stations

Select to play a track. Press the

button again to pause the track.

In radio mode, press the button to mute

the radio. Press the button again to

unmute.

Switching the Screen On and Off

Sound Settings

Press the button to adjust the

sound settings. You can optimize

the sound for different seating

positions.

You can also activate and set the

sensitivity of the speed compensated

volume.

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Rotate the control to change the

frequency.

Note: In FM mode, rotating the control

changes the station.

Automatically Changing Radio

Stations

Press to seek the next station up

the frequency band.

Press and hold to quickly seek

up the frequency band.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Press to seek the next station

Rotate the control to change the

down the frequency band.

frequency.

Press and hold to quickly seek

Automatically Changing Radio

down the frequency band.

Stations

Press to seek the next station up

the frequency band.

Storing a Radio Station

Press and hold one of the preset buttons

Press and hold to quickly seek

on the touchscreen.

up the frequency band.

Note: The radio briefly mutes to indicate

Press to seek the next station

down the frequency band.

the station has been stored.

Press and hold to quickly seek

DIGITAL RADIO - VEHICLES

WITH: SYNC 2.5

Using the Radio

down the frequency band.

Storing a Radio Station

Press and hold one of the preset buttons

Select the audio option on the

on the touchscreen.

feature bar.

Note: The radio briefly mutes to indicate

the station has been stored.

Selecting a Radio Station From a List

1. Select Sources.

AUDIO UNIT CLOCK AND DATE

DISPLAYS - VEHICLES WITH:

SYNC 2.5

2. Select DAB.

3. Select Stations.

4. Select a radio station from the list.

Select the settings option on the

Manually Changing Radio Stations

feature bar.

1. Select Clock.

2. Adjust the clock.

CONNECTINGABLUETOOTH®

DEVICE - VEHICLES WITH:

SYNC 2.5

Go to the settings menu on your device and

switch Bluetooth on.

Select the settings options on

the feature bar.

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1. Select Bluetooth.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

2. Switch Bluetooth on.

3. Select Add a Bluetooth device.

PLAYING MEDIA FROM A USB

DEVICE - VEHICLES WITH:

SYNC 2.5

Note: A prompt alerts you to search for your

vehicle on your device.

Supported File Formats

4. Select your vehicle on your device.

Note: A number appears on your device and

The system supports the following file

on the touchscreen.

formats:

5. Confirm that the number on your

device matches the number on the

touchscreen.

•

MP3, M4A, M4B, WMA, WAV, AAC,

FLAC, APE and AIFF audio file formats.

ext2, exFAT, FAT, FAT32, NTFS and

Note: The touchscreen indicates that you

HFS+ file systems.

have successfully paired your device.

Selecting the USB Device

Connect your device to the USB port.

STREAMING BLUETOOTH

AUDIO - VEHICLES WITH:

SYNC 2.5

Select the audio option on the

feature bar.

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Check the compatibility of your device on

Select Sources.

the local Ford website.

Select the USB option.

Pair your device. See Connecting a

Bluetooth® Device (page 436).

Select the audio option on the

Playing from the USB Device

feature bar.

Press the button to play a track.

Press the button again to pause

the track.

Select Sources.

Select the bluetooth option.

Press the button to skip to the

next track.

Press the button to play the

track. Press the button again to

pause the track.

Press and hold the button to fast

forward through the track.

Press the button once to return

to the beginning of a track.

Press the button to skip to the

next track.

Repeatedly press the button to

return to previous tracks.

Press and hold the button to fast

forward through the track.

Press and hold the button to fast rewind

through the track.

Press the button once to return

to the beginning of the track.

Repeatedly press the button to

return to previous tracks.

Press and hold the button to fast rewind.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Sorting by Categories

Switching Apple CarPlay Off

You can also sort and play music by

specific categories, for example artist or

album.

Select the settings option on the

feature bar.

1. Select Apple CarPlay preferences.

2. Disable Apple CarPlay.

USB PORT

Using Apps on an iOS Device

USB ports may be in the following

locations:

Note: For more information about available

•

On the instrument panel below the

climate control. See Visual Search

(page 22).

apps, refer to the local Ford website.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

In the center console.

You can use the USB port to charge a

device only when the engine is running.

Select the apps option on the

APPS - VEHICLES WITH: SYNC

2.5

Note: We recommend that you check your

data plan before using your apps through

the system. Using them could result in

additional charges.

feature bar.

1. Switch Apple CarPlay off.

2. Connect your device to a USB port.

3. Start the apps on your device that you

want to use through the system.

Note: We recommend that you check the

app provider's terms and conditions and

privacy policy before using their app.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

Note: Make sure that you have an active

account for apps that you want to use

through the system.

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Note: Some apps will work with no setup.

Others require you to configure some

5. Select the app that you want to use on

personal settings before you can use them.

the touchscreen.

Using Apple CarPlay

Switching Apple CarPlay On

Using Android Auto

Switching Android Auto On

1. Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note: Certain features of the system are

not available when you are using Apple

CarPlay.

Note: You might need to enable Android

Auto from the settings menu.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Note: Certain features of the system are

Select the apps option on the

feature bar.

not available when you are using Android

Auto.

1. Switch Android Auto off.

2. Pair your device.

Switching Android Auto Off

Select the settings option on the

3. Start the apps on your device that you

feature bar.

want to use through the system.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

1. Select Android Auto preferences.

2. Disable Android Auto.

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Using Apps on an Android Device

Note: For more information about available

apps, refer to the local Ford website.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

5. Select the app that you want to use on

the touchscreen.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Apps Troubleshooting

Symptom

Possible Cause and Resolution

Incompatible device.

The system cannot find any

apps.

–

•

You will need an Android device with OS 2.3 or

higher or an iOS 3GS device with iOS 5.0 or higher.

Pair and connect your Android device to find

AppLink compatible apps. Connect your iOS device

to a USB port to find AppLink compatible apps.

I have a compatible device

and it is correctly connected

but the system still cannot

find any apps.

–

AppLink compatible apps not installed on your device.

Download and install the latest version of the app.

AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them

and make sure you sign in to any apps if required.

–

Incorrect app settings.

•

Check and adjust the app settings on your device

and allow the system to access the app if required.

I have a compatible device,

it is correctly connected and

my apps are running but the

system still cannot find any

apps.

Apps failed to fully close.

Restart the apps and try again.

•

I have an Android device

that is correctly connected,

I have restarted my apps

and they are running but the

system still cannot find

them.

–

An issue on some older versions of the Android oper-

ating system could result in apps not being found.

•

Switch Bluetooth off and on again to force the

system to reconnect to your device.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Symptom

Possible Cause and Resolution

Cable connection issue.

I have an iOS device that is

correctly connected, I have

restarted my apps and they

are running but the system

still cannot find them.

–

•

Disconnect the cable from your device, wait for a

moment and then connect it again to force the

system to reconnect to your device.

I have an Android device

running a media app which

the system has found but I

cannot hear the sound or

the sound is very quiet.

Device volume is low.

Turn the volume up on your device.

•

I have an Android device

running a number of

compatible apps but the

system cannot find all of

them.

Device limitation. Some Android devices have a limited

number of Bluetooth ports that apps can use to

connect. If you have more apps running on your device

than the number of available Bluetooth ports, the

system cannot find all of them.

•

Close some of the apps to allow the system to find

those that you want to use.

Note: This only works when connected via

Bluetooth. See Connecting a Bluetooth®

USING VOICE RECOGNITION

Phone Voice Service

This system allows you to use the voice

recognition features of your phone and

focus on your driving.

Device (page 436).

Note: When using voice recognition use the

language set on the device.

Note: We recommend that you check your

data plan before using your phone voice

service through the system. Using them

could result in additional charges.

Press the voice control button

on the steering wheel.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

AUDIO SYSTEM – TROUBLESHOOTING - VEHICLES WITH: SYNC

2.5

Symptom

Possible Cause and Resolution

The system is not func-

tioning.

•

You can reset the system to restore functionality that has

stopped working.

•

The system reset is designed to restore functionality

and does not delete any personal data that you have

stored.

I want to delete personal

data from the system.

•

A master reset is required to restore the system back to

factory settings.

•

This deletes any personal data that you have stored.

The system is not up to

date.

The latest version has not been installed.

•

You can download the latest version or set the system

to automatically update.

3. Insert a USB drive into your computer.

Resetting the System

1. Simultaneously press and hold the

seek up and the audio unit power

buttons until the screen goes black.

Note: The USB drive needs to be empty and

meet the minimum requirements detailed

on the website.

4. Follow the instructions provided to

download the update to the USB drive.

2. Wait three minutes to allow the system

to complete the reset.

Installing an Update

Updating the System

Note: You can use the system when an

installation is in progress.

Note: We may need to update operating

system software on your vehicle, including

security updates and bug fixes, to keep

connected services current, like Vehicle

Hotspot, without prior notice to you.

1. Disconnect all other USB devices from

the USB ports.

2. Connect the USB drive with the update

to a USB port.

UpdatingtheSystemUsingaUSBDrive

Note: Installation starts automatically

within 10 minutes.

Downloading an Update

Updating the System Using a Wi-Fi

1. Go to the system update page on the

Network Connection

local Ford website.

Connecting to a Wi-Fi Network

2. Download the update.

Note: The website notifies you if an update

Select the settings option on the

is available.

feature bar.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

1. Select Wi-Fi.

2. Select View available networks.

3. Select an available network.

Note: Enter the network password to

connect to a secure network.

Switching Automatic System Updates

On

Select the settings option on the

feature bar.

1. Select Automatic updates.

2. Switch automatic system updates on.

The system is now set to check for and

receive system updates when it is

connected to a Wi-Fi network.

Note: You can use the system when a

download is in progress.

Note: If the system is disconnected from

the Wi-Fi network when a download is in

progress, the download continues the next

time the system is connected to a Wi-Fi

network.

Master Reset

Select the settings option on the

feature bar.

1. Select General.

2. Select Master reset.

3. Select Continue.

Note: If you carry out a master reset, the

system does not remove your vehicle from

your vehicle network carrier’s account. To

remove your vehicle from the account,

contact your vehicle network carrier.

Note: If you carry out a master reset, the

system removes any authorized users and

personal data.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System for Your Ford Puma SUV Second Generation (2019-2026)

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