Get Audio System -> Apps & Troubleshooting Guide for Ford Puma SUV Second Generation (2019-2026)

Audio System

Sorting by Categories

Switching Apple CarPlay Off

You can also sort and play music by

specific categories, for example artist or

album.

Select the settings option on the

feature bar.

1. Select Apple CarPlay preferences.

2. Disable Apple CarPlay.

USB PORT

Using Apps on an iOS Device

USB ports may be in the following

locations:

Note: For more information about available

•

On the instrument panel below the

climate control. See Visual Search

(page 22).

apps, refer to the local Ford website.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

In the center console.

You can use the USB port to charge a

device only when the engine is running.

Select the apps option on the

APPS - VEHICLES WITH: SYNC

2.5

Note: We recommend that you check your

data plan before using your apps through

the system. Using them could result in

additional charges.

feature bar.

1. Switch Apple CarPlay off.

2. Connect your device to a USB port.

3. Start the apps on your device that you

want to use through the system.

Note: We recommend that you check the

app provider's terms and conditions and

privacy policy before using their app.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

Note: Make sure that you have an active

account for apps that you want to use

through the system.

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Note: Some apps will work with no setup.

Others require you to configure some

5. Select the app that you want to use on

personal settings before you can use them.

the touchscreen.

Using Apple CarPlay

Switching Apple CarPlay On

Using Android Auto

Switching Android Auto On

1. Connect your device to a USB port.

2. Follow the instructions on the

touchscreen.

Note: Certain features of the system are

not available when you are using Apple

CarPlay.

Note: You might need to enable Android

Auto from the settings menu.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Note: Certain features of the system are

Select the apps option on the

feature bar.

not available when you are using Android

Auto.

1. Switch Android Auto off.

2. Pair your device.

Switching Android Auto Off

Select the settings option on the

3. Start the apps on your device that you

feature bar.

want to use through the system.

Note: If you close the apps on your device,

you will not be able to use them through the

system.

1. Select Android Auto preferences.

2. Disable Android Auto.

4. Select Find mobile apps.

Note: The system searches and connects

to compatible apps that are running on your

device.

Using Apps on an Android Device

Note: For more information about available

apps, refer to the local Ford website.

When you start an app through the system

for the first time, you could be asked to

grant certain permissions. You can review

and change the permissions that you have

granted at any time when your vehicle is

not moving.

5. Select the app that you want to use on

the touchscreen.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Apps Troubleshooting

Symptom

Possible Cause and Resolution

Incompatible device.

The system cannot find any

apps.

–

•

You will need an Android device with OS 2.3 or

higher or an iOS 3GS device with iOS 5.0 or higher.

Pair and connect your Android device to find

AppLink compatible apps. Connect your iOS device

to a USB port to find AppLink compatible apps.

I have a compatible device

and it is correctly connected

but the system still cannot

find any apps.

–

AppLink compatible apps not installed on your device.

Download and install the latest version of the app.

AppLink compatible apps not running on your device.

•

Start the apps to allow the system to find them

and make sure you sign in to any apps if required.

–

Incorrect app settings.

•

Check and adjust the app settings on your device

and allow the system to access the app if required.

I have a compatible device,

it is correctly connected and

my apps are running but the

system still cannot find any

apps.

Apps failed to fully close.

Restart the apps and try again.

•

I have an Android device

that is correctly connected,

I have restarted my apps

and they are running but the

system still cannot find

them.

–

An issue on some older versions of the Android oper-

ating system could result in apps not being found.

•

Switch Bluetooth off and on again to force the

system to reconnect to your device.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

Symptom

Possible Cause and Resolution

Cable connection issue.

I have an iOS device that is

correctly connected, I have

restarted my apps and they

are running but the system

still cannot find them.

–

•

Disconnect the cable from your device, wait for a

moment and then connect it again to force the

system to reconnect to your device.

I have an Android device

running a media app which

the system has found but I

cannot hear the sound or

the sound is very quiet.

Device volume is low.

Turn the volume up on your device.

•

I have an Android device

running a number of

compatible apps but the

system cannot find all of

them.

Device limitation. Some Android devices have a limited

number of Bluetooth ports that apps can use to

connect. If you have more apps running on your device

than the number of available Bluetooth ports, the

system cannot find all of them.

•

Close some of the apps to allow the system to find

those that you want to use.

Note: This only works when connected via

Bluetooth. See Connecting a Bluetooth®

USING VOICE RECOGNITION

Phone Voice Service

This system allows you to use the voice

recognition features of your phone and

focus on your driving.

Device (page 436).

Note: When using voice recognition use the

language set on the device.

Note: We recommend that you check your

data plan before using your phone voice

service through the system. Using them

could result in additional charges.

Press the voice control button

on the steering wheel.

E142599

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

AUDIO SYSTEM – TROUBLESHOOTING - VEHICLES WITH: SYNC

2.5

Symptom

Possible Cause and Resolution

The system is not func-

tioning.

•

You can reset the system to restore functionality that has

stopped working.

•

The system reset is designed to restore functionality

and does not delete any personal data that you have

stored.

I want to delete personal

data from the system.

•

A master reset is required to restore the system back to

factory settings.

•

This deletes any personal data that you have stored.

The system is not up to

date.

The latest version has not been installed.

•

You can download the latest version or set the system

to automatically update.

3. Insert a USB drive into your computer.

Resetting the System

1. Simultaneously press and hold the

seek up and the audio unit power

buttons until the screen goes black.

Note: The USB drive needs to be empty and

meet the minimum requirements detailed

on the website.

4. Follow the instructions provided to

download the update to the USB drive.

2. Wait three minutes to allow the system

to complete the reset.

Installing an Update

Updating the System

Note: You can use the system when an

installation is in progress.

Note: We may need to update operating

system software on your vehicle, including

security updates and bug fixes, to keep

connected services current, like Vehicle

Hotspot, without prior notice to you.

1. Disconnect all other USB devices from

the USB ports.

2. Connect the USB drive with the update

to a USB port.

UpdatingtheSystemUsingaUSBDrive

Note: Installation starts automatically

within 10 minutes.

Downloading an Update

Updating the System Using a Wi-Fi

1. Go to the system update page on the

Network Connection

local Ford website.

Connecting to a Wi-Fi Network

2. Download the update.

Note: The website notifies you if an update

Select the settings option on the

is available.

feature bar.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System

1. Select Wi-Fi.

2. Select View available networks.

3. Select an available network.

Note: Enter the network password to

connect to a secure network.

Switching Automatic System Updates

On

Select the settings option on the

feature bar.

1. Select Automatic updates.

2. Switch automatic system updates on.

The system is now set to check for and

receive system updates when it is

connected to a Wi-Fi network.

Note: You can use the system when a

download is in progress.

Note: If the system is disconnected from

the Wi-Fi network when a download is in

progress, the download continues the next

time the system is connected to a Wi-Fi

network.

Master Reset

Select the settings option on the

feature bar.

1. Select General.

2. Select Master reset.

3. Select Continue.

Note: If you carry out a master reset, the

system does not remove your vehicle from

your vehicle network carrier’s account. To

remove your vehicle from the account,

contact your vehicle network carrier.

Note: If you carry out a master reset, the

system removes any authorized users and

personal data.

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Puma (CF7) Vehicles Built From: 21-09-2020 Vehicles Built Up To: 14-03-2021, CG3833en enGBR, Edition date: 202007, First-Printing

Audio System -> Apps & Troubleshooting for Your Ford Puma SUV Second Generation (2019-2026)

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