2006-2010 Honda CR-V SUV Warranty and Customer Relations User Manual

MY CAR USER MANUAL

Warranty and Customer Relations for Your Honda CR-V SUV Third Generation (2006-2010)

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Warranty and Customer Relations  
Customer Service Information..... 422  
Warranty Coverages ..................... 423  
Reporting Safety Defects  
(U.S. Vehicles)........................... 424  
Authorized Manuals...................... 425  
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Customer Service Information  
Honda dealership personnel are  
trained professionals. They should  
be able to answer all your questions.  
If you encounter a problem that your  
dealership does not solve to your  
satisfaction, please discuss it with  
the dealership’s management. The  
service manager or general manager  
can help. Almost all problems are  
solved in this way.  
Canadian Owners:  
Customer Relations  
Honda Canada Inc.  
When you call or write, please give  
us this information:  
Vehicle Identification Number  
(see page 406 )  
Visit www.honda.ca for contact  
information  
Name and address of the dealer  
who services your vehicle  
Tel: 1-888-9-HONDA-9  
Fax: 1-877-939-0909  
Date of purchase  
In Puerto Rico and the U.S. Virgin  
Islands:  
Vortex Motor Corp.  
Bella International  
P.O. Box 190816  
San Juan, PR 00919-0816  
If you are dissatisfied with the  
decision made by the dealership’s  
management, contact Honda  
Customer Service.  
Odometer reading of your vehicle  
Your name, address, and tele-  
phone number  
U.S. Owners:  
A detailed description of the  
problem  
American Honda Motor Co., Inc.  
Automobile Customer Service  
Mail Stop 500-2N-7A  
Tel: (787) 620-7546  
Name of the dealer who sold the  
vehicle to you  
1919 Torrance Boulevard  
Torrance, California 90501-2746  
Tel: (800) 999-1009  
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Warranty Coverages  
U.S. Owners  
Seat Belt Limited Warranty － a seat  
belt that fails to function properly is  
covered by a limited warranty.  
Please read your warranty booklet  
for details.  
Replacement Battery Limited  
Your new vehicle is covered by these  
warranties:  
Warranty － provides prorated  
coverage for a replacement battery  
purchased from your dealer.  
New Vehicle Limited Warranty  
－
covers your new vehicle, except for  
the battery, emissions control  
systems, and accessories against  
defects in materials and  
Replacement Muffler Lifetime  
Limited Warranty － provides  
coverage for as long as the pur-  
chaser of the muffler owns the  
vehicle.  
Rust Perforation Limited Warranty  
－ all exterior body panels are  
covered for rust-through from the  
inside for the specified time period  
with no mileage limit.  
workmanship.  
Emissions Control Systems Defects  
Warranty and Emissions  
Restrictions and exclusions apply to  
all these warranties. Please read the  
2010 Honda warranty information  
booklet that came with your vehicle  
for precise information on warranty  
coverages. Your vehicle’s original  
tires are covered by their  
Accessory Limited Warranty  
－
Performance Warranty － these two  
warranties cover your vehicle’s  
emissions control systems. Time,  
mileage, and coverage are  
conditional. Please read your  
warranty booklet for exact  
information.  
Honda accessories are covered  
under this warranty. Time and  
mileage limits depend on the type of  
accessory and other factors. Please  
read your warranty booklet for  
details.  
manufacturer. Tire warranty  
information is in a separate booklet.  
Replacement Parts Limited  
Warranty － covers all Honda  
replacement parts against defects in  
materials and workmanship.  
Original Equipment Battery Limited  
Warranty － this warranty gives up  
to 100% credit toward a replacement  
battery.  
Canadian Owners  
Please refer to the 2010 warranty  
manual that came with your vehicle.  
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Reporting Safety Defects (U.S. Vehicles)  
If you believe that your vehicle has a  
defect which could cause a crash or  
could cause injury or death, you  
should immediately inform the  
National Highway Traffic Safety  
Administration (NHTSA) in addition  
to notifying American Honda Motor  
Co., Inc.  
If NHTSA receives similar com-  
To contact NHTSA, you may call the  
Vehicle Safety Hotline toll-free at  
1-888-327-4236  
plaints, it may open an investigation,  
and if it finds that a safety defect  
exists in a group of vehicles, it may  
order a recall and remedy campaign.  
However, NHTSA cannot become  
involved in individual problems  
between you, your dealer, or  
(TTY: 1-800-424-9153); go to  
http://www.safercar.gov; or write to:  
Administrator, NHTSA, 1200 New  
Jersey Avenue, SE., Washington, DC  
20590.  
American Honda Motor Co., Inc.  
You can also obtain other  
information about motor vehicle  
safety from http://www.safercar.gov.  
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Authorized Manuals  
Purchasing Factory Authorized Manuals (U.S. only)  
The publications shown below can be purchased from Helm  
Incorporated. You can order by phone or online:  
Call Helm Inc. at 1-800-782-4356 (credit card orders only)  
Go online at www. helminc. com  
Service Manual:  
Covers maintenance and recommended procedures for  
repair to engine and chassis components. It is written  
for the journeyman mechanic, but it is simple enough  
for most mechanically inclined owners to understand.  
If you are interested in other years or models, contact Helm Inc.  
at 1-800-782-4356.  
Electrical Troubleshooting Manual:  
Complements the Service Manual by providing in-depth  
troubleshooting information for each electrical circuit  
in your vehicle.  
Publication  
Form Number  
61SWA03  
Form Description  
2007-2010 Honda CR-V Service Manual  
2007-2010 Honda CR-V  
61SWA03EL  
Body Repair Manual:  
Describes the procedures involved in the replacement  
of damaged body parts.  
Electrical Troubleshooting Manual  
2007 Honda CR-V Body Repair Manual  
2010 Honda CR-V Owner’s Manual  
2010 Honda CR-V  
61SWA30  
31SWA630  
31SWA830  
Navigation System Owner’s Manual  
2010 Honda CR-V Honda Service History  
2010 Honda CR-V Technology Reference Guide  
Order Form for Previous Years-Indicate  
Year and Model Desired  
31SWAM30  
31SWAQ30  
HON-R  
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426  

Related Topics

Customer Service Information
Warranty Coverages
Authorized Manuals