Get What to do in an emergency -> TOWING Guide for Hyundai Ix35 SUV First Generation (2009-2015)

What to do in an emergency

TOWING

On AWD vehicles, your vehicle must be

towed with a wheel lift and dollies or

flatbed equipment with all the wheels off

the ground.

CAUTION

The AWD vehicle should never be

towed with the wheels on the

ground. This can cause serious

damage to the transaxle or the AWD

system.

OUN046030

dolly

On 2WD vehicles, it is acceptable to tow

the vehicle with the rear wheels on the

ground (without dollies) and the front

wheels off the ground.

If any of the loaded wheels or suspen-

sion components are damaged or the

vehicle is being towed with the front

wheels on the ground, use a towing dolly

under the front wheels.

dolly

OXM069028

OUN046029

Towing service

If emergency towing is necessary, we

recommend having it done by an author-

ized HYUNDAI dealer or a commercial

tow-truck service. Proper lifting and tow-

ing procedures are necessary to prevent

damage to the vehicle. The use of wheel

dollies or flatbed is recommended.

When being towed by a commercial tow

truck and wheel dollies are not used, the

front of the vehicle should always be lift-

ed, not the rear.

CAUTION

• Do not tow the vehicle backwards

with the front wheels on the

ground as this may cause dam-

age to the vehicle.

• Do not tow with sling-type equip-

ment. Use wheel lift or flatbed

equipment.

For trailer towing guidelines information,

refer to “Trailer towing” in section 5.

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What to do in an emergency

■ Front

When towing your vehicle in an emer-

gency without wheel dollies :

1. Set the ignition switch in the ACC posi-

tion.

2. Place the transaxle shift lever in N

(Neutral).

3. Release the parking brake.

CAUTION

OLM069014

Failure to place the transaxle shift

lever in N (Neutral) may cause inter-

nal damage to the transaxle.

■ Rear

OLM069016L

Removable towing hook (rear)

1. Open the tailgate, and remove the tow-

ing hook from the tool case.

2. Remove the hole cover pressing the

lower part of the cover on the rear

bumper.

3. Install the towing hook by turning it

clockwise into the hole until it is fully

secured.

OLM069015

Emergency towing

4. Remove the towing hook and install

the cover after use.

If towing is necessary, we recommend

you to have it done by an authorized

HYUNDAI dealer or a commercial tow

truck service.

6 21

What to do in an emergency

If towing service is not available in an

emergency, your vehicle may be tem-

porarily towed using a cable or chain

secured to the emergency towing hook

under the front (or rear) of the vehicle.

Use extreme caution when towing the

vehicle. A driver must be in the vehicle to

steer it and operate the brakes.

CAUTION

• Attach a towing strap to the tow

hook.

WARNING

Use extreme caution when towing

the vehicle.

• Using a portion of the vehicle

other than the tow hooks for tow-

ing may damage the body of your

vehicle.

• Avoid sudden starts or erratic

driving maneuvers which would

place excessive stress on the

emergency towing hook and tow-

ing cable or chain. The hook and

towing cable or chain may break

and cause serious injury or dam-

age.

Towing in this manner may be done only

on hard-surfaced roads for a short dis-

tance and at low speeds. Also, the

wheels, axles, power train, steering and

brakes must all be in good condition.

• Use only a cable or chain specifi-

cally intended for use in towing

vehicles. Securely fasten the

cable or chain to the towing hook

provided.

• If the disabled vehicle is cannot

be moved, do not forcibly contin-

ue the towing. Contact an author-

ized HYUNDAI dealer or a com-

mercial tow truck service for

assistance.

• Do not use the tow hooks to pull a vehi-

cle out of mud, sand or other condi-

tions from which the vehicle cannot be

driven out under its own power.

• Before emergency towing, check that

the hook is not broken or damaged.

• Avoid towing a vehicle heavier than the

vehicle doing the towing.

• The drivers of both vehicles should

communicate with each other frequent-

ly.

• Fasten the towing cable or chain

securely to the hook.

• Tow the vehicle as straight ahead

as possible.

• Do not jerk the hook. Apply steady and

even force.

• Keep away from the vehicle dur-

ing towing.

• To avoid damaging the hook, do not

pull from the side or at a vertical angle.

Always pull straight ahead.

6 22

What to do in an emergency

Emergency towing precautions

• Turn the ignition switch to ACC so the

steering wheel isn’t locked.

CAUTION - Automatic

transaxle

• If the car is being towed with all

four wheels on the ground, it can

be towed only from the front. Be

sure that the transaxle is in neu-

tral. Be sure the steering is

unlocked by placing the ignition

switch in the ACC position. A

driver must be in the towed vehi-

cle to operate the steering and

brakes.

• Place the transaxle shift lever in N

(Neutral).

• Release the parking bake.

• Press the brake pedal with more force

than normal since you will have

reduced brake performance.

• More steering effort will be required

because the power steering system

will be disabled.

OEN066014

• If you are driving down a long hill, the

brakes may overheat and brake per-

formance will be reduced. Stop often

and let the brakes cool off.

• To avoid serious damage to the

automatic transaxle, limit the

vehicle speed to 15 km/h (10 mph)

and drive less than 1.5 km (1

mile) when towing.

• Use a towing strap less than 16 feet (5

m) long. Attach a white or red cloth

(about 12 inches (30 cm) wide) in the

middle of the strap for easy visibility.

• Drive carefully so that the towing strap

is not loosened during towing.

• Before towing, check the auto-

matic transaxle for fluid leaks

under your vehicle. If the auto-

matic transaxle fluid is leaking,

flatbed equipment or a towing

dolly must be used.

6 23

What to do in an emergency

WARNING

• Do not use the hooks under the

front (or rear) of the vehicle for

towing purposes. These hooks

are designed ONLY for transport

tie-down. If the tie-down hooks

are used for towing, the tie-down

hooks or front (or rear) bumper

will be damaged and this could

lead to serious injury.

• The hooks should be placed

toward the front of the vehicle

when using the front holes and

should be placed toward the rear

of the vehicle when using the rear

holes for tie down purpose.

OLM069017N

Tie-down hook

(for flatbed towing) (if equipped)

If not, the front or rear under

cover will be damaged.

6 24

What to do in an emergency -> TOWING for Your Hyundai Ix35 SUV First Generation (2009-2015)

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