2013-2016 Mazda Cx-5 SUV Bluetooth? -> Troubleshooting User Manual
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Bluetooth? -> Troubleshooting for Your Mazda Cx-5 SUV First Generation (2013-2016)

Interior Features  
Bluetooth®  
Troubleshootingí  
Mazda Bluetooth® Hands-Free Customer Service  
If you have any problems with Bluetooth®, contact our toll-free customer service center.  
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U.S.A.  
Phone:800-430-0153 (Toll-free)  
Canada  
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Phone:800-430-0153 (Toll-free)  
Mexico  
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Center of Attention to Client (CAC)  
Phone:01-800-01-MAZDA (Toll-free)  
Bluetooth® Device pairing, connection problems  
Symptom  
Cause  
Solution method  
First make sure the device is  
compatible with the Bluetooth® unit,  
and then check whether the  
Bluetooth® function and the Find  
Mode/Visible setting*1 on the device  
are turned on. If pairing is still not  
possible after this, contact an  
Authorized Mazda Dealer or Mazda  
Bluetooth® Hands-Free Customer  
Service.  
Unable to perform pairing  
Perform pairing using the following  
The pairing information paired to the procedure.  
Pairing cannot be performed again Bluetooth® unit or device is not  
recognized correctly.  
Clear Mazdastored in the  
device.  
Perform pairing again.  
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The Bluetooth® function and the  
Unable to perform pairing  
Does not connect automatically  
when starting the engine  
Check whether the Bluetooth®  
function and the Find Mode/Visible  
setting*1 on the device are turned on  
and pairing or reconnect.  
Find Mode/Visible setting*1 on the  
device may turn off automatically  
after a period of time has elapsed  
depending on the device.  
Automatically connects, but then  
disconnects suddenly  
The device is in a location in which  
radio wave interference can occur  
Move the device to a location in  
Disconnects intermittently  
easily, such as inside a bag in a rear which radio wave interference is less  
seat, in a rear pocket of a pair of  
pants.  
likely to occur.  
Does not connect automatically  
when starting the engine  
The pairing information is updated  
when the device OS is updated.  
Perform pairing again.  
*1 Setting which detects the existence of a device external to the Bluetooth® unit  
5-124 íSome models.  
Interior Features  
Bluetooth®  
NOTE  
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When the OS of the device is updated, the pairing information may be deleted. If this happens,  
reprogram the pairing information to the Bluetooth® unit.  
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If you pair your phone which has already been paired to your vehicle more than once in the past,  
you need to delete Mazdaon your mobile device. Then, execute the Bluetooth® search on your  
mobile device once again, and pair to a newly detected Mazda.  
Before you pair your device, make sure that Bluetooth® is ON, both on your phone and on the  
vehicle.  
Voice recognition related problems  
Symptom  
Cause  
Solution method  
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Poor voice recognition  
Excessive, slow speech.  
Excessive, forceful speech  
(shouting).  
Speaking before the beep sound Regarding the causes indicated on  
has ended.  
Loud noise  
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the left, be careful with how you  
speak. In addition, when numbers are  
(speaking or noise from outside/ spoken in a sequence, recognition  
False recognition of numbers  
inside vehicle).  
ability will improve if no stop is  
placed between the numbers.  
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Airflow from A/C is blowing  
against the microphone.  
Speaking in off-standard  
expressions (dialect).  
A poor connection or malfunction  
with the microphone may have  
occurred. Consult an Authorized  
Mazda Dealer.  
There is a malfunction in the  
microphone.  
Poor voice recognition  
If there is any malfunction after  
checking the pairing situation, check  
for device pairing or connection  
problems.  
There is a problem with the  
connection between the Bluetooth®  
unit and the device.  
Phone-related voice recognition is  
disabled  
By carrying out the following  
measures, the rate of recognition will  
improve.  
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Clear memory from the  
phonebook which is not used  
very often.  
Avoid shortened names, use full  
The Bluetooth® system is under a  
condition in which recognition is  
difficult.  
Names in the phonebook are not  
easily recognized  
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names.  
(Recognition improves the longer  
the name is. By not using names  
such as Mom, Dad, recogni-  
tion will improve.)  
When operating the audio, a song  
name is not recognized  
Song names cannot be recognized by  
voice.  
Guidance can be skipped by quickly  
pressing and releasing the Talk  
button.  
You want to skip guidance  
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Interior Features  
Bluetooth®  
Regarding problems with calls  
Symptom  
Cause  
Solution method  
For about three seconds after starting  
When starting a call, vehicle noise  
from the other party can be heard  
a call, the Bluetooth® unit's Noise  
Suppression function requires time to with the device.  
adapt to the call environment.  
This does not indicate a problem  
The other party cannot be heard or  
the speaker's voice is quiet  
The volume is set at zero or low.  
Increase the volume.  
Other problems  
Symptom  
Cause  
Solution method  
The indication for the remaining  
battery is different between the  
vehicle and the device  
The indication method is different  
between the vehicle and the device.  
If the number has been registered  
into the phonebook, the  
The number has not been registered incoming/outgoing call record is  
When a call is made from the  
vehicle, the telephone number is  
updated in the incoming/outgoing  
call record but the name does not  
appear  
into the phonebook.  
updated by the name in the  
phonebook when the engine is  
restarted.  
The cell phone does not synchronize  
with the vehicle regarding the  
incoming/outgoing call record  
Some types of cell phones do not  
synchronize automatically.  
Operate the cell phone for  
synchronization.  
It takes a long time to complete the A maximum of 60 seconds is  
function for changing the language required.  
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