Get MBUX multimedia system -> Mercedes-Benz emergency call system Guide for Mercedes CLA 4 Door Second Generation (2019-2024)

MerMercedes-Benz emergcedes-Benz emergency call systency call systemem

InfInforormation on tmation on the Merhe Mercedes-Benz emergcedes-Benz emergencyency

call systcall systemem

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insucient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the "Mercedes-Benz emergency call system data

transmission" section that follows (/ page 250).

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle's communication module.

Deactiv

Deactivation of tation of this module prevhis module prevents tents the activhe activa-a-

tion of antion of any and all Mery and all Mercedes me connect serv-cedes me connect serv-

ices.ices. AerAer tthe deactivhe deactivation of eCall, autation of eCall, automaticomatic

emergemergency call and manual emergency call and manual emergency call willency call will

nonot be avt be available.ailable.

The vehicle must be switched on before an auto-

matic emergency call can be made.

eCall is activated at the factory.

eCall can be deactivated by an authorized

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

OvOverervieview of tw of the Merhe Mercedes-Benz emergcedes-Benz emergency callency call

systsystemem

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are dicult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

eCall does not replace dialing 911 in the event of

an accident.

An emergency call can be made automatically or

manually.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Messag

Messages on tes on the displayhe display

SOS NOT READY: the vehicle is not on or eCall not

available.

During an active emergency call, <schar> appears

in the display.

You can nd more information on the regional

availability of eCall at:

If there is a malfunction in the Mercedes-Benz

emergency call system (e.g. a malfunction

with the speaker, microphone, airbag, SOS

button), a corresponding message appears on

the display in the instrument cluster.

248248

MBUX multimedia system

TTrriggiggerering an auting an automatic Meromatic Mercedes‑Benz emer-cedes‑Benz emer-

ggency callency call

RReqequiruirements:ements:

The vehicle is switched on.

The starter battery is suciently charged.

The Mercedes‑Benz emergency call system trig-

gers an emergency call automatically in the fol-

lowing cases:

Aer activation of the restraint systems such

as airbags or Emergency Tensioning Devices

aer an accident

Aer an emergency stop automatically initi-

ated by Active Emergency Stop Assist

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

The SOS button in the overhead control panel

ashes until the emergency call is nished.

It is not possible to immediately end an automatic

emergency call.

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

Dial the local emergency number on your

mobile phone.

If an emergency call has been initiated:

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

TTrriggiggerering a manual Mering a manual Mercedes-Benz emergcedes-Benz emergencyency

callcall

TTo use to use the SOS butthe SOS button in ton in the ovhe overerhead con-head con-

trtrol panel:ol panel: press and hold the SOS button for

at least one second (/ page 241).

TTo use vo use voice controice control:ol: use the Voice Control

System voice commands .

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

MBUX multimedia system

249

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

Dial the local emergency number on your

mobile phone.

Ending an unint

Ending an unintentionallentionally try triggiggerered manualed manual

MerMercedes-Benz emergcedes-Benz emergency callency call

Using tUsing the multifunction sthe multifunction steereering wheel:ing wheel: select

~. Depress the button for several seconds.

DatData tra transfansfer of ter of the Merhe Mercedes-Benz emergcedes-Benz emergencyency

call systcall systemem

In the event of an automatic or manual emergency

call the following data is transmitted, for example:

Vehicle's GPS position data

GPS position data on the route (a few hundred

meters before the incident) ()

Direction of travel

Vehicle identication number

Vehicle drive type

Number of people determined to be in the

vehicle

Whether Mercedes me connect is available or

not

Whether the emergency call was initiated

manually or automatically

Time of the accident

Language setting on the multimedia system

Data transmitted is vehicle information. For any

questions about the collection, use and sharing of

the eCall system data, please contact MBUSA's

Customer Assistance Center at 800-FOR-MERC.

For Canada, please contact MBC's Customer

Assistance Center at 1-800-387-0100.

Customer requests for covered information should

be submitted via the same channels.

For accident clarication purposes, the following

measures can be taken up to an hour aer the

emergency call has been initiated:

The current vehicle position can be deter-

mined.

A voice connection to the vehicle occupants

can be established.

250250

MBUX multimedia system

RRadio & mediaadio & media

OvOverervieview of tw of the symbols and functions in the symbols and functions in the media menuhe media menu

SymbolSymbol Designation FDesignation Functionunction

PlaySelect to start or continue playback.

Rest Select to pause the playback.

Repeat a trackSelect to repeat the current track or the active playlist.

Select once: the active playlist is repeated.

Select twice: the current track is repeated.

Select three times: the function is deactivated.

Random playbackSelect to play back the tracks in random order.

û/ü Skip forwards/backSelect to skip to the next or to the previous track.

Options Select to show additional options.

Categories Select to show or search through available categories (e.g. playback lists, albums,

artists, etc.).

Search Select to search in the active menu. You can search for artists, genres or moods, for

example.

MBUX multimedia system

251

MBUX multimedia system -> Mercedes-Benz emergency call system for Your Mercedes CLA 4 Door Second Generation (2019-2024)

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