Get MBUX multimedia system -> Mercedes me app Guide for Mercedes CLA 4 Door Second Generation (2019-2024)

MerMercedes me appcedes me app

MerMercedes me callscedes me calls

Making a call via tMaking a call via the ovhe overerhead contrhead control panelol panel

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Making a MerMaking a Mercedes me callcedes me call

Press me button 1.

Making an emerg

Making an emergency callency call

To open the cover of SOS button 2 , press it

briey.

Press and hold SOS button 3 for at least one

second.

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

Inf

Inforormation about tmation about the Merhe Mercedes me callcedes me call

A call to the Mercedes-Benz customer center has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 241).

Using the voice dialog system you access the

desired service:

Accident and Breakdown Management

Mercedes-Benz customer center for general

information about the vehicle

You can nd information on the following topics:

Activation of Mercedes me connect

Operating the vehicle

Nearest authorized Mercedes-Benz Center

Other products and services from Mercedes-

Benz

Data is transferred during the connection to the

Mercedes-Benz customer center (/ page 243).

Calling t

Calling the Merhe Mercedes-Benz custcedes-Benz customer centomer center usinger using

tthe multimedia systhe multimedia systemem

RReqequiruirements:ements:

Access to a mobile phone network is available.

The contract partner's mobile network cover-

age is available in the respective region.

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Multimedia system:

Phone

Call Mercedes me connect.

Aer conrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

MBUX multimedia system

241

Then, you can select a service and be connected

to a specialist at the Mercedes-Benz customer

center.

Calling t

Calling the Merhe Mercedes-Benz Custcedes-Benz Customer Centomer Centerer aeraer

autautomatic accident or bromatic accident or breakdoeakdown detwn detectionection

RReqequiruirements:ements:

The vehicle has detected an accident or break-

down situation.

The vehicle is stationary.

The hazard warning lights are switched on.

This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display.

Aer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Center.

Select Call.

The vehicle data is sent automatically

(/ page 244).

The Mercedes-Benz Customer Center

takes your call and organizes the break-

down and accident assistance.

You may be charged for these services.

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls.

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

have already received support, this prompt

can be ignored or declined.

If you answer the prompt for support from the

Mercedes-Benz Customer Center with Later,

the message will be hidden and appear again

later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be conrmed or declined. Aer being

declined, this will not be shown again.

Arr

Arranging a seranging a service appointment via a Mervice appointment via a Mercedescedes

me callme call

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz customer

center. You will then receive individual recommen-

dations regarding the maintenance of your vehi-

cle.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

TTo arro arrangange a sere a service appointmentvice appointment:: select Call.

Aer your agreement, the vehicle data is

transferred and the Mercedes-Benz customer

center takes your preferred appointment date.

The information is then sent to your desired

service outlet.

This will contact you to conrm the appoint-

ment and if necessary consult about the

details.

242242

MBUX multimedia system

If you select Later aer the service message

appears, the message is hidden and reap-

pears at a later time.

Trransfansferrerred dated data dura during a Mering a Mercedes me callcedes me call

When you make a service call via Mercedes me,

data is transmitted. This enables targeted advice

and a smooth service.

The following requirements must be fullled for

the transfer of the data:

The vehicle is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

The quality of the mobile connection is su-

cient.

Multi-stage transfer depends on the following fac-

tors:

Reason for the initiation of the call

The available mobile phone transmission tech-

nology.

The activated Mercedes me connect services.

The service selected in the voice control sys-

tem.

Dat

Data tra transfansfer if Merer if Mercedes me connect sercedes me connect servicesvices

arare noe not activt activatateded

If no Mercedes me connect services are activa-

ted, the following data is transferred:

Vehicle identication number

Time of the call

Reason for the initiation of the call

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication plat-

form installed in the vehicle

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

Current mileage and maintenance data

If a call is made aer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

Current mileage and maintenance data

Current vehicle location

If Accident and Breakdown Management is called

via the voice control system, the following data

can also be called up from the vehicle by the

Mercedes-Benz customer center:

Current vehicle location

Dat

Data tra transfansfer if Merer if Mercedes me connect sercedes me connect servicesvices

arare active activatateded

An overview of the data transmitted can be found

in the respective terms of use for Mercedes me

connect services. These can be obtained in the

Mercedes me portal:

Dat

Data pra processingocessing

The data transmitted within the scope of the call

is deleted from the processing system aer the

call is nished, in so far as this data is not being

used for other activated Mercedes me connect

services.

The incident-specic data is processed and stored

in the Mercedes-Benz customer center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

customer center. Please take note of the data pro-

tection information on the Mercedes me Internet

MBUX multimedia system

243

page . or in the recor-

ded message immediately aer calling the

Mercedes-Benz customer center.

The recorded message is not available in

every country.

MerMercedes me connectcedes me connect

InfInforormation on Mermation on Mercedes me connectcedes me connect

Mercedes me connect consists of multiple serv-

ices.

You can use the following services via the multi-

media system and the overhead control panel, for

example:

Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

Mercedes-Benz emergency call system (auto-

matic emergency call and SOS button)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call center are available to you around the

clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 241).

You can also call the Mercedes-Benz customer

center using the multimedia system

(/ page 241).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, rst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 248).

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me Portal:

Further information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

Inf

Inforormation on Mermation on Mercedes me connect Acedes me connect Accidentccident

and Brand Breakdoeakdown Managwn Managementement

The Accident and Breakdown Management can

include the following functions:

Supplement to the Mercedes-Benz emergency

call system (/ page 248)

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

to the nearest authorized Mercedes-Benz Cen-

ter

You may be charged for these services.

Addition to the emergency guide aer auto-

matic accident or breakdown detection

(/ page 242)

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz customer cen-

244244

MBUX multimedia system

ter and the authorized service partner or

breakdown assistance.

Addition to the Mercedes me connect service

Telediagnostics

With the Telediagnostics function, specic

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz customer center for further help. This

prompt in the multimedia system only appears

when the vehicle is stationary.

These services are subject to technical

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

result in delays or the failure of the informa-

tion to appear in the multimedia system.

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

Dat

Data tra transfansferrerred dured during Mering Mercedes me connectcedes me connect

call sercall servicesvices

The data transferred during a Mercedes me con-

nect call depends on:

The reason for initiation of the call

The service that is selected in the voice con-

trol system

The activated Mercedes me connect services

You can nd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

nd these in your Mercedes me user account.

OvOverervieview of tw of the Merhe Mercedes me & Apps menucedes me & Apps menu

When you log in with a user account to the

Mercedes me Portal, then services and oers

from Mercedes-Benz will be available to you.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

portal:

Make sure you always keep the Mercedes me

apps updated.

You can call up the menu using

Mercedes me &

Apps

in the multimedia system.

In the

Mercedes me & Apps menu, the following

options can be available:

Connecting the vehicle with the

Mercedes me

user account

Deleting a connection between a

Mercedes

user account and the vehicle

Calling up the Mercedes me services

Calling up apps such as, In-Car Oce or the

web browser depending on availability

MBUX multimedia system

245

WWeb broweb browser ovser overerviewview

The web browser is started using the Mercedes

me & Apps

menu.

URL entry

Bookmarks

Web page, back

Web page, forwards

To refresh/stop

Options

Websites cannot be shown while the vehicle is

in motion.

OvOverervieview of smarw of smartphone inttphone integregrationation

With Smartphone Integration, you can use certain

functions on your mobile phone via the multime-

dia system display.

Only one mobile phone at a time can be connec-

ted via Smartphone Integration to the multimedia

246246

MBUX multimedia system

system. Also for use with two phone mode with

smartphone integration, only one additional

mobile phone can be connected using Bluetooth

with the multimedia system.

The full range of functions for Smartphone Inte-

gration is only possible with an Internet connec-

tion. The appropriate application must be down-

loaded on the mobile phone to use Smartphone

Integration. The mobile phone must be switched

on and connected to a USB port with the ç

symbol on the multimedia system using a suitable

cable.

Apps for Smartphone Integration

Apple CarPlay

Android Auto

For safety reasons, the rst activation of

Smartphone Integration on the multimedia

system must be carried out when the vehicle

is stationary and the parking brake is applied.

You can start Apple CarPlay

or Android Auto

from the device manager.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

Overervieview of trw of transfansferrerred ved vehicle dataehicle data

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

The following system information is transmitted:

Soware release of the multimedia system

System ID (anonymized)

The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identier is randomly gen-

erated.

This has no connection to the vehicle identica-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 227).

The following driving status data is transmitted:

Transmission position engaged

Distinction between parked, standstill, rolling

and driving

Day/night mode of the instrument cluster

Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following position data is transmitted:

Coordinates

Speed

Compass direction

Acceleration direction

This data is used by the mobile phone to improve

the accuracy of the navigation (e.g. for continua-

tion in a tunnel).

MBUX multimedia system

247

MerMercedes-Benz emergcedes-Benz emergency call systency call systemem

InfInforormation on tmation on the Merhe Mercedes-Benz emergcedes-Benz emergencyency

call systcall systemem

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from dial-

ing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insucient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the "Mercedes-Benz emergency call system data

transmission" section that follows (/ page 250).

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle's communication module.

Deactiv

Deactivation of tation of this module prevhis module prevents tents the activhe activa-a-

tion of antion of any and all Mery and all Mercedes me connect serv-cedes me connect serv-

ices.ices. AerAer tthe deactivhe deactivation of eCall, autation of eCall, automaticomatic

emergemergency call and manual emergency call and manual emergency call willency call will

nonot be avt be available.ailable.

The vehicle must be switched on before an auto-

matic emergency call can be made.

eCall is activated at the factory.

eCall can be deactivated by an authorized

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

OvOverervieview of tw of the Merhe Mercedes-Benz emergcedes-Benz emergency callency call

systsystemem

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are dicult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

eCall does not replace dialing 911 in the event of

an accident.

An emergency call can be made automatically or

manually.

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Messag

Messages on tes on the displayhe display

SOS NOT READY: the vehicle is not on or eCall not

available.

During an active emergency call, <schar> appears

in the display.

You can nd more information on the regional

availability of eCall at:

If there is a malfunction in the Mercedes-Benz

emergency call system (e.g. a malfunction

with the speaker, microphone, airbag, SOS

button), a corresponding message appears on

the display in the instrument cluster.

248248

MBUX multimedia system

MBUX multimedia system -> Mercedes me app for Your Mercedes CLA 4 Door Second Generation (2019-2024)

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