Get Multimedia system -> Telephone Guide for Mercedes G Class SUV Fourth Generation (2019-2024)

If satellite map display 6 is available in the

map menu, switch it on O or o ª

(/ page 260).

Switched on O: satellite maps are displayed

in map scales of 2 mi (2 km) or less.

Switched o ª: no satellite maps are dis-

played.

Satellite maps for these map scales are not

available in all countries.

▌Displaying weather information

Requirements

Mercedes me connect is available.

You have a user account for the Mercedes me

Portal.

The service is available.

The service has been activated at an author-

ized Mercedes-Benz Center.

Further information is available at:

www.

Multimedia system:

Navigation

Options

Map Content

Activate Weather Information O.

If weather information display 6 is available

in the map menu, activate O(/ page 260) it.

Current weather information is displayed on

the navigation map, e.g. temperature or cloud

cover.

Weather information is not available in all

countries.

Calling up the Digital Operator's Manual (naviga-

tion)

▌Calling up information on navigation

Multimedia system:

Navigation

Options

Navigation Info

Select the topic.

Telephone

Telephony

▌Notes on telephony

WARNING Risk of distraction from operat-

ing integrated communication equipment

while the vehicle is in motion

If you operate communication equipment inte-

grated in the vehicle when driving, you could

be distracted from the trac situation. This

could also cause you to lose control of the

vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

266

Multimedia system

WARNING Risk of accident from operating

mobile communication equipment while

the vehicle is in motion

Mobile communication devices distract the

driver from the trac situation. This can also

cause the driver to lose control of the vehicle.

As a driver, only operate mobile commu-

nication devices when the vehicle is sta-

tionary.

As a vehicle occupant, use mobile com-

munication devices only in the designa-

ted area, e.g. in the rear passenger com-

partment.

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

Further information can be obtained from an

authorized Mercedes-Benz Center or at:

www.

Multimedia system

267

▌Telephone menu overview

Bluetooth

device name of the currently con-

nected mobile phone

Signal strength of the mobile phone network

for the currently connected and selected

mobile phone

Battery status of the currently connected and

selected mobile phone

¢ (telephone ready) or w (call active)

Contacts

(/ page 274)

Recent Calls

(/ page 276)

Text Message

One mobile phone connected: Active Call.

Two mobile phones connected: changes view

between telephone 1 and 2 or Active Call

Devices

(/ page 269)

Options

Symbols 1 to 4 are not shown until aer a

mobile phone has been connected to the multi-

media system. The symbols depend on your

mobile phone and your mobile phone network

provider.

268

Multimedia system

Bluetooth

prole overview

Bluetooth

prole of

the mobile phone

Function

PBAP (

Phone Book

Access Prole)

Contacts are automat-

ically displayed in the

multimedia system

MAP (Message Access

Prole)

Message functions

can be used

▌Telephony operating modes overview

Depending on your equipment, the following tel-

ephony operating modes are available:

A mobile phone is connected to the multime-

dia system via Bluetooth

(/ page 269).

Two mobile phones are connected with the

multimedia system via Bluetooth

(two phone

mode) (/ page 270).

▌Information on telephony

The following situations can lead to the call being

disconnected while the vehicle is in motion:

There is insucient network coverage in the

area

You move from one GSM or UMTS transmit-

ter/receiver area (cell) into another and no

communication channels are free

The SIM card used is not compatible with the

network available

A mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

The multimedia system supports calls in HD

Voice

for improved speech quality. A require-

ment for this is that the mobile phone and the

mobile phone network provider of the person you

are calling support HD Voice

Depending on the quality of the connection, the

voice quality may uctuate.

▌Connecting a mobile phone (Bluetooth

teleph-

ony)

Requirements:

Bluetooth

is activated on the mobile phone

(see the manufacturer's operating instruc-

tions).

Bluetooth

is activated on the multimedia sys-

tem (/ page 229).

Multimedia system:

Phone

Devices

Searching for a mobile phone

Select Connect New Device.

Select Start Search on System.

The available mobile phones are displayed. If a

new mobile phone is found, it is indicated by

the # symbol.

Connecting a mobile phone (authorization using

secure simple pairing)

Select the mobile phone.

A code is displayed in the multimedia system

and on the mobile phone.

Multimedia system

269

If the codes match: conrm the code on the

mobile phone.

Connecting a mobile phone (authorization by

entering a passkey)

Select the mobile phone.

Choose a one to sixteen-digit number combi-

nation as a passkey.

On the multimedia system: enter the passkey

and select a.

On the mobile phone: enter the passkey again

and conrm.

Up to 15 mobile phones can be authorized on

the multimedia system.

Authorized mobile phones are reconnected

automatically.

▌Connecting a second mobile phone (two phone

mode)

Requirements:

At least one mobile phone is already connec-

ted to the multimedia system via Bluetooth

Multimedia system:

Phone

Devices

Select Connect New Device.

Select Start Search on System.

The available mobile phones are displayed.

Select the mobile phone.

Answer the How would you like to connect

the new device?

prompt.

To replace the currently connected mobile

phone: select Phone 1.

The currently connected mobile phone is

replaced by the new mobile phone.

To connect the second mobile phone: select

Phone 2.

The new mobile phone is connected as

Phone

. If two mobile phones have already been

connected, the second telephone is replaced

by the new mobile phone.

To use the mobile phone as an audio source:

select Audio Source (/ page 304).

A mobile phone can be operated both as an

audio source as well as telephone in parallel.

The type of connection for the connected

mobile phone, for example as Phone 1,

Phone 2 or as Audio Source, can be rede-

ned at any time. (/ page 270).

▌Functions of the mobile phone in two phone

mode

Functions overview

Mobile phone in the

foreground

Mobile phone in the

background

Full range of functions Incoming calls

▌Interchanging mobile phones (two phone mode)

Requirements:

The mobile phones are authorized

(/ page 269).

270

Multimedia system

Multimedia system:

Phone

Devices

In the device overview, select a mobile phone

which has already been authorized and set as

Phone 1 or Phone 2.

Aer interchanging the mobile phones, the mobile

phone in the foreground is replaced by the mobile

phone in the background.

Bluetooth

device name of the currently con-

nected mobile phone

Connects a mobile phone as Phone 1

Connects a mobile phone as Phone 2

Connects a mobile phone as Audio Source

Disconnects a mobile phone(/ page 271)

De-authorizes a mobile phone(/ page 271)

If a new mobile phone is connected and

dened as Phone 1, for example, this over-

writes the previously connected mobile phone

in the foreground of the system.

▌Disconnecting a mobile phone

Multimedia system:

Phone

Devices

Select the i symbol in the line of the

mobile phone.

The disconnection of the mobile phone takes

place without a conrmation prompt. The

mobile phone remains authorized in the sys-

tem.

▌De-authorizing a mobile phone

Multimedia system:

Phone

Devices

Select the % symbol in the line of the

mobile phone.

Answer the conrmation prompt with Yes.

The mobile phone is de-authorized and

deleted from the system.

Multimedia system

271

▌Information on Near Field Communication

(NFC)

NFC enables short-range wireless data transfer or

(re)connection of a mobile phone with the multi-

media system.

The following functions are available without hav-

ing authorized a mobile phone:

Transferring a URL to be viewed in the multi-

media system (see the manufacturer's operat-

ing instructions).

Setting up the vehicle's Wi-Fi access data via

the system settings (/ page 231).

Further information can be found at:

www.

▌Using a mobile phone with Near-Field Commu-

nication (NFC)

Requirements:

NFC is activated on the mobile phone (see the

manufacturer's operating instructions)

The mobile phone's screen is switched on and

unlocked (see the manufacturer's operating

instructions)

To connect a mobile phone: hold the NFC area

of the mobile phone (see manufacturer's oper-

ating instructions) on mat 1 or place the

mobile phone on it.

The mobile phone is connected to the multi-

media system.

To change a mobile phone: hold the NFC area

of the mobile phone (see manufacturer's oper-

ating instructions) on the mat or place the

mobile phone on it.

If the mobile phone has already been author-

ized on the multimedia system, it is now con-

nected.

If the mobile phone is authorized on the multi-

media system for the rst time, it is connected

aer conrming the mobile phone instructions

(see the manufacturer's operating instruc-

tions).

Further information can be found at:

www.

▌Setting the reception and transmission volume

Requirements:

The mobile phone is authorized

(/ page 269).

Multimedia system:

Phone

Options

Phone

This function ensures optimal language quality.

Select Reception Volume or Transmission

Volume

Set the volume.

Further information on the recommended recep-

tion and transmission volume:

www.

272

Multimedia system

▌Adjusting the call and ringtone volume

Multimedia system:

System

Audio

Phone

Select Call Volume or Ringtone Volume.

Set the volume.

▌Starting or stopping mobile phone voice recog-

nition

Requirements:

The mobile phone is connected to the multi-

media system (/ page 269).

Starting mobile phone voice recognition

Press and hold the ó button on the multi-

function steering wheel for more than one

second.

You can use mobile phone voice recognition.

Stopping mobile phone voice recognition

Press the 8 or ~ button on the multi-

function steering wheel.

Calls

▌Telephone operation

Multimedia system:

Phone

Contacts

Making a call

Select Numerical Keypad.

Enter the number.

Select w.

The call is made.

Accepting a call

Select Accept.

Rejecting a call

Select Reject.

Ending a call

Select =.

▌Activating functions during a call

To show all functions, navigate down.

The following functions are available during a call:

End Call

Make Additional Call

Keyboard (show to send DTMF tones)

Activate O or deactivate ª

Mute Mic.

Private Mode (an active call in hands-free

mode is transferred over to the telephone)

▌Conducting calls with several participants

Requirements:

There is an active call (/ page 273).

Another call is being made.

Switching between calls

Select call #.

The selected call is active. The other call is on

hold.

Activating or ending a call on hold

Select Continue Call or End Call.

Conducting a conference call

Select Create Conference Call in the tele-

phone menu.

The new participant is included in the confer-

ence call.

Multimedia system

273

Ending an active call

Select =.

On some mobile phones, the call on hold is

activated as soon as the active call is ended.

▌Accepting/rejecting a waiting call

Requirements:

There is an active call (/ page 273).

If you receive a call while already in a call, a mes-

sage is displayed. An acoustic signal also sounds.

Select Accept.

The incoming call is active.

If only one mobile phone is connected with

the multimedia system, the previous call will

be put on hold.

If during a call you accept a call with the other

mobile phone when in two phone mode then

the existing call is ended.

Select Reject.

This function and behavior depends on your

mobile phone network provider and the

mobile phone (see the manufacturer's operat-

ing instructions).

Contacts

▌Information about the contacts menu

The contacts menu contains all contacts from

existing data sources, e.g. mobile phone or mem-

ory card. You can store up to 6,000 contacts.

Depending on the data source, you have the fol-

lowing number of contacts:

Permanently saved contacts: 3,000 entries

Contacts loaded from the mobile phone:

3,000 entries

From the contacts menu, you can perform the fol-

lowing actions:

Using the telephone:

Calling a contact (/ page 275)

Calling a new number (/ page 273)

Navigation (/ page 246)

Compose messages (/ page 277)

If a mobile phone is connected to the multimedia

system (/ page 269) and automatic calling up

(/ page 274) is activated, the mobile phone's

contacts are displayed in the address book.

▌Downloading mobile phone contacts

Multimedia system:

Phone

Options

Contacts

Automatically

Switch Synchronize Contacts Automatically

on O.

Manually

Deactivate ª Synchronize Contacts Auto-

matically

Select Synchronize Contacts.

▌Calling up contacts

Multimedia system:

Phone

Contacts

Depending on the character set, the following

options can be used to search for contacts:

searching by initials

searching by name

searching by phone number

274

Multimedia system

Enter characters into the search eld.

A selection of possible contacts appears.

Entering more characters into the search eld

narrows down the number of possible selec-

tions.

Select the contact.

A contact can contain the following details:

phone numbers

navigation addresses

geo-coordinates

Internet address

▌Editing the format of a contact's name

Multimedia system:

Phone

Options

Contacts

Name Format

The following options are available:

Last Name, First Name

Last Name First Name

First Name Last Name

Select an option.

▌Overview of importing contacts

Contacts from various sources

Source Requirements

ò Memory card The SD card is inser-

ted.

ò USB device The USB device is

inserted in the USB

port.

ñ Bluetooth

con-

nection

Bluetooth

is activa-

ted in the multimedia

system and on the

respective device (see

the manufacturer's

operating instruc-

tions).

ó Mobile phone The mobile phone is

connected to the mul-

timedia system.

Note that the imported contacts remain in the

vehicle and can be accessed at any time

regardless of the connected mobile phones.

If the sending of vCards via Bluetooth

is sup-

ported, vCards can be received on mobile

phones or netbooks, for example.

▌Importing contacts into the contacts menu

Multimedia system:

Phone

Options

Contacts

Select Import.

Select an option.

▌Saving a mobile phone contact

Multimedia system:

Phone

Contacts

Select the mobile phone contact ó.

Select p.

Select Save to Vehicle.

The contact saved in the multimedia system is

identied by the f symbol.

▌Calling a contact

Multimedia system:

Phone

Contacts

Enter characters into the search eld.

Multimedia system

275

Select the contact.

Select the telephone number.

The number is dialed.

▌Selecting further options in the contacts menu

Multimedia system:

Phone

Contacts

Select a contact.

Select p.

Depending on the stored data, the following

options are available:

Call

Send Text Message

Show Website (if an Internet address has

been stored)

Navigate (if an address has been stored)

Save My Favorite

Send DTMF Tones (for a number with DTMF

tones)

Select an option.

▌Deleting a contact

Multimedia system:

Phone

Contacts

You can delete contacts stored in the vehicle.

Search for the contact.

Select the contact.

Select p.

Select Delete Contact.

Select Yes.

Call list

▌Call list overview

Depending on whether your mobile phone sup-

ports the PBAP Bluetooth

prole or not, this can

have dierent eects on the presentation and

functions of the call list.

If the PBAP Bluetooth

prole is supported, the

eects are as follows:

The call lists from the mobile phone are dis-

played in the multimedia system.

When connecting the mobile phone, you may

have to conrm the connection for the PBAP

Bluetooth

prole.

If the PBAP Bluetooth

prole is not supported,

the eects are as follows:

The multimedia system generates its own call

lists.

The call list is not synchronized with the call

lists in the mobile phone.

▌Making a call from the call list

Multimedia system:

Phone

Recent Calls

Select a number.

The call is made.

Text messages

▌Overview of text message functions

If the connected mobile phone supports the MAP

Bluetooth

prole, the text message functions

can be used on the multimedia system.

276

Multimedia system

You can obtain further information about settings

and supported functions of Bluetooth

-capable

mobile phones at an

authorized Mercedes-Benz Center or at:

www.

Some mobile phones require further settings aer

being connected to the multimedia system (see

manufacturer's operating instructions).

New messages are identied by the i symbol

in the media display and an audible signal.

Depending on the mobile phone, the multimedia

system only displays new incoming text messages

or the 100 newest text messages.

▌Conguring the text messages displayed

Multimedia system:

Phone

Options

Text Message

Message Display

Select p.

A menu with the following options is shown:

All Messages

New and Unread Messages

New Messages

Off (The text messages are not displayed

automatically.)

Select an option.

The setting may not be active until the mobile

phone is reconnected.

▌Reading text messages

Multimedia system:

Phone

Text Message

Reading a text message

Select a text message.

The message text is displayed.

Using the read-aloud function

Select a text message.

Select Read Aloud.

The text message is read aloud.

▌Composing and sending a text message

Multimedia system:

Phone

Text Message

Select Write New Text Message.

Adding a recipient

Select Press to Add Recipient.

Select the contact.

Dictating text

Select Press to Dictate.

To start the dictation function: press on the

central control element.

The app for the dictation function is loaded.

If there was no prior Internet connection, a

connection is now established.

Say the message.

The dictation ends automatically aer you

have nished speaking.

Aer the voice message has been processed,

it is shown as text.

To replace a message: select Replace mes-

sage

The text that has been dictated and shown on

the display is reset and can be dictated again.

Editing text

Select the word.

Multimedia system

277

To call up the correction menu: press on the

central control element.

The following options are available:

Adjusting the capitalization of words (if

supported by the character set)

Expanding the choice of words

Deleting the selection

Recording a new dictation

To leave the menu: select Done.

Sending text messages

Select Send Text Message.

▌Replying to a text message

Multimedia system:

Phone

Text Message

Open the text message.

Select p.

Select Reply.

▌Calling a text message sender

Multimedia system:

Phone

Text Message

Open the text message.

Select p.

Select Call Sender.

▌Deleting text messages

Multimedia system:

Phone

Text Message

Select p.

To delete a text message: select Delete.

Outbox

Select Drafts.

Mercedes-Benz link

▌Overview of Mercedes-Benz Link

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

Using Mercedes-Benz Link, various functions and

selected mobile phone apps can be transferred to

the media display.

The Mercedes-Benz Link control box supplemen-

tary equipment is required for this. You can obtain

this at an authorized Mercedes-Benz Center.

278

Multimedia system

The Mercedes-Benz Link control box uses the

Android operating system.

The service provider is responsible for the

apps as well as the services and content con-

nected to it.

▌Connecting Mercedes-Benz Link with the multi-

media system

Connect the Mercedes-Benz Link control box

with the ç USB port of the multimedia

connection unit using a suitable connecting

cable.

A suitable connecting cable is available sepa-

rately at an authorized Mercedes-Benz Cen-

ter.

▌Using Mercedes-Benz Link

Requirements:

The Mercedes-Benz Link control box is con-

nected with the multimedia system using the

ç USB port.

Multimedia system:

Connect

Mercedes-Benz Link

Select MB Link.

The mobile phone functions and apps are

available and shown on the media display.

You can nd more information in the Mercedes-

Benz Link control box operating instructions.

▌Ending Mercedes-Benz Link

Multimedia system:

Connect

Mercedes-Benz Link

Select Disconnect.

The connection is ended.

The mobile phone continues to be supplied

with electricity.

Disconnect the connecting cable between the

Mercedes-Benz Link control box and the multi-

media system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

Apple CarPlay

▌Overview of Apple CarPlay

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

Observe the legal requirements for the country in

which you are currently driving when operating

the multimedia system.

iPhone

functions can be used via the multimedia

system using Apple CarPlay

. They are operated

using the central control element or the Siri

Multimedia system

279

voice control system. You can activate the voice

control system by pressing and holding the ó

button on the multifunction steering wheel.

Only one mobile phone at a time can be connec-

ted via Apple CarPlay

to the multimedia system.

The availability of Apple CarPlay

may vary

according to the country.

The service provider is responsible for this appli-

cation and the services and content connected to

it.

Apple CarPlay

is a registered trademark of Apple

Inc.

▌Information on Apple CarPlay

While using Apple CarPlay

various functions of

the multimedia system, e.g. telephony or the

media sources Bluetooth

audio and iPod

, are

unavailable.

Only one route guidance can be active at a time.

If route guidance is active on the multimedia sys-

tem, it is closed when route guidance is started

on the mobile phone.

▌Connecting an iPhone

via Apple CarPlay

Requirements:

Apple

operating system version iOS 8.3 or

above is installed on the iPhone

An Internet connection is required for the full

range of functions for Apple CarPlay

The iPhone

is connected to the multimedia

system via the USB port ç using a suitable

cable (/ page 298).

Multimedia system:

Connect

Apple CarPlay

Setting automatic or manual start

A message appears when connected for the rst

time.

Automatic start: select Automatically.

Start Automatically is activated O.

Apple CarPlay

will now start immediately

aer the iPhone

is connected to the multime-

dia system using a USB cable.

Manual start: select Manually.

Select the iPhone

in the device list.

Accepting/rejecting the data protection regula-

tions

A message with the data protection regulations

appears.

Select Accept & Start.

Select Decline & End.

Exiting Apple CarPlay

Press the ò button on the multifunction

steering wheel, for example.

If Apple CarPlay

was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background when reconnec-

ted. You can call up Apple CarPlay

in the

main menu.

▌Calling up Apple CarPlay

sound settings

Multimedia system:

Connect

Apple CarPlay

Sound

Select the sound menu (/ page 314).

280

Multimedia system

▌Ending Apple CarPlay

Multimedia system:

Connect

Apple CarPlay

Select Disconnect.

The connection is ended.

The mobile phone continues to be supplied

with electricity.

Disconnect the connecting cable between the

mobile phone and multimedia system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

Android Auto

▌Android Auto overview

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

Observe the legal requirements for the country in

which you are currently driving when operating

the multimedia system.

Mobile phone functions can be used with Android

Auto using the Android operating system on the

multimedia system. It is operated using the cen-

tral control element or voice control system. You

can activate the voice control system by pressing

and holding the ó button on the multifunction

steering wheel.

Only one mobile phone at a time can be connec-

ted via Android Auto with the multimedia system.

The availability of Android Auto and Android Auto

apps may vary according to the country.

The service provider is responsible for this appli-

cation and the services and content connected to

it.

▌Information on Android Auto

While using Android Auto, various functions of the

multimedia system, for example the media source

Bluetooth

audio, are not available.

Only one route guidance can be active at a time.

If route guidance is active on the multimedia sys-

tem, it is closed when route guidance is started

on the mobile phone.

▌Connecting a mobile phone via Android Auto

Requirements:

The rst activation of Android Auto on the

multimedia system must be carried out when

the vehicle is stationary for safety reasons.

The mobile phone supports Android Auto from

Android 5.0.

The Android Auto app is installed on the

mobile phone.

Multimedia system

281

In order to use the telephone functions, the

mobile phone must be connected to the multi-

media system via Bluetooth

(/ page 269).

If there was no prior Internet connection, this

is established with the use of the mobile

phone with Android Auto.

The mobile phone is connected to the multi-

media system via the USB port ç using a

suitable cable (/ page 298).

An Internet connection is required for the full

range of functions for Android Auto.

Multimedia system:

Connect

Android Auto

Select the mobile phone from the device list.

Accepting/rejecting the data protection regula-

tions

A message with the data protection regulations

appears.

Select Accept & Start.

Select Decline & End.

Activating automatic start

Select Start Automatically O.

Starting manually

Select the mobile phone from the device list.

Exiting Android Auto

Press the ò button on the multifunction

steering wheel, for example.

If Android Auto was not displayed in the fore-

ground before disconnecting, the application

starts in the background when reconnected.

You can call up Android Auto in the main

menu.

▌Calling up the Android Auto sound settings

Multimedia system:

Connect

Android Auto

Sound

Select the tone menu (/ page 314).

▌Ending Android Auto

Multimedia system:

Connect

Android Auto

Select Disconnect.

The connection is ended.

The mobile phone continues to be supplied

with electricity.

Disconnect the connecting cable between the

mobile phone and multimedia system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

Transferred vehicle data with Android Auto and

Apple CarPlay

▌Overview of transferred vehicle data

When using Android Auto or Apple CarPlay

, cer-

tain vehicle data is transferred to the mobile

phone. This enables you to get the best out of

selected mobile phone services. Vehicle data is

not directly accessible.

The following system information is transmitted:

Soware release of the multimedia system

System ID (anonymised)

282

Multimedia system

The transfer of this data is used to optimize com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identier is randomly gen-

erated.

This has no connection to the vehicle identica-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 237).

The following driving status data is transmitted:

Transmission position engaged

Distinction between parked, standstill, rolling

and driving

Day/night mode of the instrument display

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following position data is transmitted:

Coordinates

Speed

Compass direction

Acceleration direction

This data is only transferred while the navigation

system is active in order to improve it (e.g. so it

can continue functioning when in a tunnel).

Mercedes me calls

▌Making a call via the overhead control panel

Requirements

You have access to a GSM network.

The contract partner's GSM network coverage

is available in the respective region.

The ignition is switched on so that vehicle data

can be transferred automatically.

me button for service or information calls

SOS button cover

SOS button

Making a Mercedes me call

Press the 1 button.

Multimedia system

283

Making an emergency call

To open the cover of SOS button 2 , press it

briey.

Press and hold SOS button 3 for at least one

second.

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

▌Information about the Mercedes me call using

the me button

A call to the Mercedes-Benz Customer Center has

been initiated via the me button in the overhead

control panel or the multimedia system.

Using the voice control system, you can select

one of the following services:

Accident and breakdown management

(/ page 287)

Mercedes-Benz Customer Center for general

information about the vehicle

You can nd information on the following topics:

Activation of Mercedes me connect

Operating the vehicle

Nearest authorized Mercedes-Benz Center

Other products and services from Mercedes-

Benz

Data is transferred during the connection to the

Mercedes-Benz Customer Center (/ page 285).

▌Calling the Mercedes-Benz Customer Center

using the multimedia system

Requirements

You have access to a GSM network.

The contract partner's GSM network coverage

is available in the respective region.

The ignition is switched on so that vehicle data

can be transferred automatically.

Multimedia system:

Phone

Contacts

Call Mercedes me connect.

The call is made.

Aer conrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

Then you can select a service and be connec-

ted to a specialist at the Mercedes-Benz Cus-

tomer Center.

▌Calling the Mercedes-Benz Customer Center

aer automatic accident or breakdown detection

Requirements

The vehicle has detected an accident or break-

down situation.

The vehicle is stationary.

The hazard warning lights are switched on.

This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display.

Aer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you wish to get support from the

Mercedes-Benz Customer Center.

284

Multimedia system

Select Call.

Aer your agreement, or if the Mercedes

me connect service "Accident and Break-

down Management" is active, the vehicle

data is transferred automatically

(/ page 287).

A Mercedes-Benz Customer Center

employee takes your call and organizes the

breakdown and accident assistance.

You may be charged for these services.

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls.

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Center or

have already received support, this prompt

can be ignored or declined.

If you answer the prompt for support from the

Mercedes-Benz Customer Center with Later,

the message will be hidden and appear again

later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be conrmed or declined. Aer being

declined, this will not be shown again.

▌Arranging a service appointment via a

Mercedes me call

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Center. You will then receive individual recom-

mendations regarding the maintenance of your

vehicle.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

To arrange a service appointment: select Call.

Aer your agreement the vehicle data is sent

and a Mercedes-Benz Customer Center

employee deals with your appointment. The

information is then sent to your desired

service outlet.

This will contact you to conrm the appoint-

ment and if necessary consult about the

details.

If you select Later aer the service message

appears, the message is hidden and reap-

pears at a later time.

▌Data transferred during a Mercedes me call

If you initiate a service call using Mercedes me,

data is transferred to enable targeted advice and

an ecient service.

The following requirements must be fullled for

the transfer of the data:

The ignition is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

The quality of the mobile connection is su-

cient.

Multi-stage transfer depends on the following fac-

tors:

Reason for the initiation of the call

The available mobile phone transmission tech-

nology

Multimedia system

285

The activated Mercedes me connect services

The service selected in the voice control sys-

tem

Data transfer if Mercedes me connect services

are not activated

If no Mercedes me connect services are activa-

ted, the following data is transferred:

Vehicle identication number

Time of the call

Reason for the initiation of the call

Conrmation of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication plat-

form installed in the vehicle

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

Current mileage and maintenance data

If a call is made aer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

Current mileage and maintenance data

Current vehicle location

If Accident and Breakdown Management is called

via the voice control system and no service has

been activated, the following data can also be

called up from the vehicle by the Mercedes-Benz

Customer Center:

Current vehicle location

Data transfer if Mercedes me connect services

are activated

Only if the respective service is activated will

additional incident-specic data be transmitted in

the second stage to enable an optimal service.

An overview of the data transmitted can be found

in the respective terms of use for Mercedes me

connect services. These can be obtained in the

Mercedes me Portal:

Data processing

The data transmitted within the scope of the call

is deleted from the processing system aer the

call is nished, in so far as this data is not being

used for other activated Mercedes me connect

services.

The incident-specic data is processed and stored

in the Mercedes-Benz Customer Center and, if

required to process the incident, forwarded to the

service partner authorized by the Mercedes-Benz

Customer Center. Please take note of the data

protection information on the Mercedes me Inter-

net page . or in the

recorded message immediately aer calling the

Mercedes-Benz Customer Center.

The recorded message is not available in

every country.

286

Multimedia system

Mercedes me connect

▌Information on Mercedes me connect

Mercedes me connect provides the following

services:

Accident and breakdown management (me

button)

Mercedes-Benz Emergency Call System (auto-

matic emergency call and SOS button)

The Mercedes-Benz Customer Center and the

Mercedes-Benz emergency call center are availa-

ble for you around the clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 283).

You can also call the Mercedes-Benz Customer

Center using the multimedia system

(/ page 284).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, rst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 288).

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me Portal:

▌Information on Mercedes me connect Accident

and Breakdown Management

The Accident and Breakdown Management can

include the following functions:

Supplement to the Mercedes-Benz emergency

call system (/ page 288)

If necessary, the contact person at the

Mercedes-Benz emergency call center for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

to the nearest authorized Mercedes-Benz Cen-

ter

You may be charged for these services.

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

▌Data transferred during Mercedes me connect

call services

The data transferred during a Mercedes me con-

nect call depends on:

The reason for initiation of the call

The service that is selected in the voice con-

trol system

The activated Mercedes me connect services

Which data is transferred for the services can be

taken from the currently valid terms of use. These

can be obtained in the Mercedes me portal:

Mercedes-Benz emergency call system

▌Information on the Mercedes-Benz emergency

call system

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

Multimedia system

287

in no way replaces assistance provided from dial-

ing 911.

The Mercedes-Benz emergency call system is

available for at least ten years starting from the

manufacturing date.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insucient net-

work coverage from the wireless service providers

may result in an emergency call not being trans-

mitted.

eCall is a standard feature in your Mercedes-Benz

vehicle. In order to function as intended, the sys-

tem relies on the transmission of data detailed in

the Transmitted Data section that follows

(/ page 290).

To disable eCall, a customer must visit an author-

ized Mercedes-Benz Service department to deac-

tivate the vehicle's communication module.

Deactivation of this module prevents the activa-

tion of any and all Mercedes me connect serv-

ices. Aer the deactivation of eCall, automatic

emergency call and manual emergency call will

not be available.

The ignition must be switched on before an auto-

matic emergency call can be made.

eCall is activated at the factory.

eCall can be deactivated by an authorized

Mercedes-Benz dealer. Please note that in the

event ownership of the vehicle is transferred

to another owner in its deactivated state,

eCall will remain deactivated unless the new

owner visits an authorized Mercedes-Benz

dealership to reactivate the system.

▌Overview of the Mercedes-Benz emergency call

system

eCall can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. It helps locate an acci-

dent site in places that are dicult to access.

However, even if a vehicle is equipped with eCall,

this does not mean the system is ON. As such,

eCall does not replace dialing 911 in the event of

an accident.

An emergency call can be made automatically

(/ page 289) or manually (/ page 289).

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Displays in the media display:

SOS READY: eCall available

SOS NOT READY: the ignition is not on or eCall is

not available.

During an active emergency call, G appears in

the display.

You can nd more information on the regional

availability of eCall at: .mercedes-

If there is a malfunction of the emergency call

system, the loudspeakers, microphone, air

bag or the SOS button, for example, are

faulty.

You can recognize a malfunction in the emer-

gency call system by the following displays:

A corresponding message appears in the

multifunction display of the instrument

cluster.

The Me button lights up red continuously.

288

Multimedia system

▌Triggering an automatic emergency call

Requirements

The ignition is switched on.

The starter battery is suciently charged.

If restraint systems such as airbags or Emergency

Tensioning Devices have been activated aer an

accident, eCall may automatically initiate an

emergency call.

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

The SOS button in the overhead control panel

ashes until the emergency call is nished.

It is not possible to immediately end an automatic

emergency call.

If no connection can be made to the emergency

services either, a corresponding message appears

in the display of the multimedia system.

Dial the local emergency number on your

mobile phone.

If an emergency call has been initiated:

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

▌Triggering a manual emergency call

Press and hold the SOS button in the over-

head control panel for at least one second.

The emergency call has been made:

A voice connection is made to the Mercedes-

Benz emergency call center.

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call center operator.

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

If no connection can be made to the emergency

services either, a corresponding message appears

in the media display.

Dial the local emergency number on your

mobile phone.

Ending an unintentional emergency call

On the multifunction steering wheel: select

~. Depress the button for several seconds.

Multimedia system

289

Multimedia system -> Telephone for Your Mercedes G Class SUV Fourth Generation (2019-2024)

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