Get MBUX multimedia system -> Telephone Guide for Mercedes G Class SUV Fifth Generation (2025-2026)

G-Class - Owner's Manual

MBUX multimedia system

Telephone

Telephony

WARNING

Risk of accident from operating mobile communication equipment

NOTES ON TELEPHONY

while the vehicle is in motion

Mobile communication devices distract the driver from the traffic situa‐

WARNING

tion. This can also cause the driver to lose control of the vehicle.

Risk of distraction from operating integrated communication

equipment while the vehicle is in motion

As a driver, only operate mobile communication devices when

If you operate communication equipment integrated in the vehicle

the vehicle is stationary.

when driving, you could be distracted from the traffic situation. This

As a vehicle occupant, use mobile communication devices

could also cause you to lose control of the vehicle.

only in the designated area, e.g. in the rear passenger com‐

Only operate this equipment when the traffic situation per‐

partment.

mits.

If you cannot be sure of this, stop the vehicle whilst paying

When operating the multimedia system and mobile communication devices

attention to road and traffic conditions and operate the equip‐

in the vehicle, observe the legal regulations of the country in which you are

ment with the vehicle stationary.

currently travelling.

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TELEPHONE MENU OVERVIEW

WARNING

Risk of injury due to objects being stowed incorrectly

If objects in the vehicle interior are stowed incorrectly, they may slide

or be thrown around and hit vehicle occupants. In addition, cup holders,

open stowage spaces and mobile phone receptacles will not always be

able to retain all objects that they contain in the event of an accident.

There is a risk of injury, particularly in the event of sudden braking or a

sudden change in direction.

1 Bluetooth ® device name of the currently connected mobile phone/of the

mobile phone

Always stow objects such that they cannot be thrown around

2 Bluetooth ® device name of the other currently connected mobile phone/of

in such situations.

the mobile phone

Always make sure that objects do not protrude from stowage

3 Signal strength of the mobile phone network

spaces, luggage nets or stowage nets.

4 Battery status of the connected mobile phone

5 Options

Close the lockable stowage spaces before starting a journey.

6 Messages

Always stow and secure heavy, hard, pointed, sharp-edged,

7 Calls up devices

fragile or bulky objects in the boot/load compartment.

8 Numerical pad

9 Starts contact search

OBSERVE THE ADDITIONAL INFORMATION ON STOWING MOBILE COM‐

BLUETOOTH ® PROFILE OVERVIEW

MUNICATIONS DEVICES CORRECTLY:

Bluetooth ® profile of the mobile phone

Function

R Loading the vehicle (/ page 202)

Further information can be obtained from a Mercedes-Benz service centre or

PBAP (Phone Book Access Profile)

Contacts are automatically displayed in the

multimedia system

at:

MAP (Message Access Profile)

Message functions can be used

HFP (Hands Free Profile)

Wireless telephony is available

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TELEPHONY OPERATING MODES OVERVIEW

CONNECTING A MOBILE PHONE

DEPENDING ON YOUR EQUIPMENT, THE FOLLOWING TELEPHONY OPER‐

Requirements:

ATING MODES ARE AVAILABLE:

Bluetooth ® is activated on the mobile phone (see the manufacturer's

A mobile phone is connected to the multimedia system via Bluetooth ®

operating instructions).

(/ page 494).

Bluetooth ® is activated on the multimedia system (/ page 429).

Two mobile phones are connected with the multimedia system via Blue‐

tooth ® (two phone mode) (/ page 495).

Multimedia system:

You can use all the functions of the multimedia system with both

4 © 5 Phone 5 Z 5 Devices 5 Devices

mobile phones.

SEARCHING FOR A MOBILE PHONE

Select Connect new device.

Irrespective of this, Bluetooth ® audio functionality can by used

AUTHORISING A MOBILE PHONE

with any mobile phone (/ page 542).

Select a mobile phone.

A code is displayed in the multimedia system and on the mobile phone.

INFORMATION ON TELEPHONY

If the codes match: confirm the code on the mobile phone.

THE FOLLOWING SITUATIONS CAN LEAD TO THE CALL BEING DISCON‐

NECTED WHILE THE VEHICLE IS IN MOTION:

For older mobile phone models, enter a 1 to 16-digit number

There is insufficient network coverage in the area

code on the mobile phone and on the multimedia system for

You move from one transmission/reception station to another and no

authorisation.

communication channels are free

The SIM card used is not compatible with the network available

A mobile phone with "Twincard" is logged into the network with the

Up to 15 mobile phones can be authorised on the multimedia

second SIM card at the same time

system.

Authorised mobile phones are reconnected automatically.

The multimedia system supports calls in HD Voice ® for improved speech qual‐

ity. A requirement for this is that the mobile phone and the mobile phone

The connected mobile phone can also be used as a Bluetooth ®

network provider of the person you are calling support HD Voice ® .

audio device (/ page 542).

Depending on the quality of the connection, the voice quality may fluctuate.

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You can watch an animation on this topic via the following link:

CHANGING THE FUNCTION OF A MOBILE PHONE

Multimedia system:

CONNECTING A SECOND MOBILE PHONE (TWO PHONE MODE)

4 © 5 Phone 5 Z 5 Devices 5 Devices

Requirements:

ACTIVATING A FUNCTION

At least one mobile phone is already connected to the multimedia sys‐

Select a grey symbol in the line of a mobile phone.

tem via Bluetooth ® .

The corresponding function is activated.

DEACTIVATING A FUNCTION

Multimedia system:

One function is active: select the coloured symbol in the line of a

4 © 5 Phone 5 Z 5 Devices 5 Devices

mobile phone.

Select Connect new device.

The mobile phone is disconnected from the multimedia system.

Select the mobile phone.

Several functions are active: de-select an active function in the line of

one of the mobile phones.

In some cases, if the query appears, confirm the selection of the mobile

The corresponding function is deactivated.

phone pair with the Device name 1 + Device name 2 option.

REPLACING MOBILE PHONES

The selected mobile phone is connected to the multimedia system.

Multimedia system:

INTERCHANGING MOBILE PHONES (TWO PHONE MODE)

4 © 5 Phone 5 Z 5 Devices 5 Devices

Multimedia system:

NO AUTHORISED MOBILE PHONE AVAILABLE:

4 © 5 Phone

Select Connect new device.

Both mobile phones are shown individually in separate tabs.

Select a mobile phone.

Select the tab with the desired mobile phone.

Newly authorised mobile phone: confirm the numerical code on the

Selecting the tab of a specific mobile phone displays the associated

mobile phone.

telephone contents.

USING IN SINGLE TELEPHONE MODE

Selecting the other tab switches the view to the other telephone.

Select Device name.

The submenus in the telephone menu (e.g. contacts, call lists, messages)

A newly authorised mobile phone is connected in single telephone

relate to the currently selected mobile phone with the exception of the

mode.

telephone settings. In the telephone settings, settings can be made for

both mobile phones.

If the mobile phone has already been authorised and connected in single

telephone mode, it is connected again in single telephone mode.

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If a mobile phone is already authorised and has been connected in two

USING A MOBILE PHONE WITH NEAR-FIELD COMMUNICATION (NFC)

phone mode with another mobile phone, a query may come, whether the

Requirements:

mobile phone should in future be operated in single telephone mode or

connected with another mobile phone in two phone mode.

NFC is activated on the mobile phone (see the manufacturer's operating

instructions).

If required, confirm the query about operating mode (single telephone or

The mobile phone's screen is switched on and unlocked (see the manu‐

two phone mode) by confirming the Device name option.

facturer's operating instructions).

USING IN TWO PHONE MODE

Select Device name 1 + Device name 2.

CONNECTING A MOBILE PHONE

A newly authorised mobile phone is connected with the selected mobile

phone in two phone mode.

If the mobile phone has already been authorised and connected in single

telephone mode, it will be connected in future with the selected mobile

phone in two phone mode.

If the mobile phone was previously connected with another mobile

phone, this connection is cancelled.

DISCONNECTING OR DELETING A MOBILE PHONE

Hold the NFC interface of the mobile phone (see manufacturer's operat‐

Multimedia system:

ing instructions) on mat 1 or place the mobile phone on mat 1 with

4 © 5 Phone 5 Z 5 Devices

the display facing upwards.

DISCONNECTING A MOBILE PHONE

Follow the additional prompts on the media display to connect the

Select Disconnect.

mobile phone. Connect the mobile phone in single telephone mode

If applicable, the mobile phone will be automatically reconnected when

(/ page 494). Connect the mobile phone in two phone mode

the vehicle is next started.

(/ page 495).

DELETING A MOBILE PHONE

REPLACING A MOBILE PHONE

Select Devices.

Hold the NFC interface of the mobile phone (see the manufacturer's

operating instructions) against NFC interface 1 in the front storage

Select Ä in the line of the mobile phone.

compartment.

Select Delete device.

Follow the additional prompts on the media display to replace the

The mobile phone is deleted from the system.

mobile phone in single or two phone mode (/ page 495).

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$G-Class - Owner's ManualMBUX multimedia systemTelephoneIf required, confirm the prompts on your mobile phone (see the manu‐Further information on the recommended reception and transmission volume:#facturer's operating instructions). THE RINGTONEIf your mobile phone supports wireless charging, it can be%Multimedia system:charged on the mat (/ page 223).4 © 5 Phone 5 Z 5 RingtonesSet the ringtone.#If the mobile phone is not charging, switch off NFC on the mobile%phone (see the manufacturer's operating instructions).If the mobile phone supports the transfer of the ringtone, you%will hear the ringtone of the mobile phone instead of that of thevehicle audio information can be found at: THE RECEPTION AND TRANSMISSION VOLUMESTARTING OR STOPPING MOBILE PHONE VOICE RECOGNITIONRequirements:RequirementsA mobile phone is connected (/ page 494).RAt least one mobile phone is connected to the multimedia systemR(/ page 494).Multimedia system:The tab with the mobile phone for which voice recognition should beRstarted is selected (/ page 495).4 © 5 Phone 5 Z 5 Devices 5 DevicesThis function ensures optimal language MOBILE PHONE VOICE RECOGNITIONPress and hold the £ button on the multifunction steering wheel forPlease note that the respective mobile phone must be selected#%more than one adjustment of the reception and transmission recognition is started for the currently selected mobile MOBILE PHONE VOICE RECOGNITIONSelect Ä in the line of the mobile phone.#Press the 8 or ~ button on the multifunction steering wheel.#Select Volume.#Set the reception and transmission volume using Reception volume and#Transmission volume.497F465 0034 02$

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MBUX multimedia system

Telephone

If required, confirm the prompts on your mobile phone (see the manu‐

Further information on the recommended reception and transmission volume:

facturer's operating instructions).

SETTING THE RINGTONE

If your mobile phone supports wireless charging, it can be

Multimedia system:

charged on the mat (/ page 223).

4 © 5 Phone 5 Z 5 Ringtones

Set the ringtone.

If the mobile phone is not charging, switch off NFC on the mobile

phone (see the manufacturer's operating instructions).

If the mobile phone supports the transfer of the ringtone, you

will hear the ringtone of the mobile phone instead of that of the

vehicle audio system.

Further information can be found at:

SETTING THE RECEPTION AND TRANSMISSION VOLUME

STARTING OR STOPPING MOBILE PHONE VOICE RECOGNITION

Requirements:

Requirements

A mobile phone is connected (/ page 494).

At least one mobile phone is connected to the multimedia system

(/ page 494).

Multimedia system:

The tab with the mobile phone for which voice recognition should be

started is selected (/ page 495).

4 © 5 Phone 5 Z 5 Devices 5 Devices

This function ensures optimal language quality.

STARTING MOBILE PHONE VOICE RECOGNITION

Press and hold the £ button on the multifunction steering wheel for

Please note that the respective mobile phone must be selected

more than one second.

for adjustment of the reception and transmission volume.

Voice recognition is started for the currently selected mobile phone.

STOPPING MOBILE PHONE VOICE RECOGNITION

Select Ä in the line of the mobile phone.

Press the 8 or ~ button on the multifunction steering wheel.

Select Volume.

Set the reception and transmission volume using Reception volume and

Transmission volume.

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Select Ä in the line of the suggested contact.

If a mobile phone is connected via Smartphone Integration, the

THE FOLLOWING OPTION IS AVAILABLE FOR SELECTION:

voice recognition of this mobile phone is always started or stop‐

ped.

Do not suggest now

NOTE ABOUT CONTACT SUGGESTIONS

Calls

The multimedia system can show contact suggestions based on frequently

used contacts, outgoing calls and text messages. For this, the Allow contact

TELEPHONE OPERATION

suggestions option must be switched on (/ page 432).

Multimedia system:

4 © 5 Phone

When you open the call list or the message menu, contacts which you can

call or write to will be suggested to you. Suggestions will be shown in the

MAKING A CALL BY ENTERING NUMBERS

Suggestionstab.

Select _.

Enter a number.

The multimedia system does not use the content of messages for

suggestions.

Select R.

The call is made.

SELECTING OPTIONS FOR CONTACT SUGGESTIONS

ACCEPTING A CALL

Requirements:

Select R Accept .

The Allow contact suggestions option is switched on (/ page 432).

REJECTING A CALL

The multimedia system has gathered sufficient data in order to show

Select k Reject .

contact suggestions.

ANSWERING A CALL WITH A MESSAGE

Select s Message.

Multimedia system:

ENDING A CALL

4 © 5 Phone

Select k.

Select Call list or Contacts.

PUTTING A CALL ON IN-CAR OFFICE'S TO-DO LIST

Select Suggestions.

Select À Put call on In-Car Office's to-do list.

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ACTIVATING FUNCTIONS DURING A CALL

CONDUCTING A CONFERENCE CALL

Select Â Conference.

THE FOLLOWING FUNCTIONS ARE AVAILABLE DURING A CALL:

R k End call

The new participant is included in the conference call.

m Micro. off

ENDING AN ACTIVE CALL

_ Keypad (show to send DTMF tones)

Select k End call.

Á Add call

Hands-free

On some mobile phones, the call on hold is activated as soon as

the active call is ended.

Transfer the call, e.g. to Front, Rear or All seats.

Private mode

ACCEPTING OR REJECTING A WAITING CALL

Transfer the call to the telephone or headphones, for example.

Requirements:

Select a function.

There is an active call (/ page 498).

Observe that the functions and symbols can vary depending on

If you receive a call while already in a call, a message is displayed.

the vehicle equipment.

Depending on the mobile phone and mobile phone network provider you will

hear a call waiting signal.

CONDUCTING CALLS WITH SEVERAL PARTICIPANTS

Requirements:

Alternatively, in two phone mode you will hear an acoustic signal when the call

goes through to the other (not yet active) mobile phone.

There is an active call (/ page 498).

Select R Accept.

Another call is being made.

The incoming call is active.

If only one mobile phone is connected with the multimedia system, the

SWITCHING BETWEEN CALLS

previous call will be put on hold.

Select the contact.

If during a call you accept a call with the other mobile phone when in

The selected call is active. The other call is on hold.

two phone mode then the existing call is ended.

ACTIVATING A CALL ON HOLD

Select the contact of the call on hold.

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Select Message.

DEPENDING ON THE DATA SOURCE, IT IS POSSIBLE TO SAVE/LOAD THE

FOLLOWING NUMBER OF CONTACTS:

The incoming call is not accepted.

You answer with a message.

Permanently saved contacts: 3,000 entries

Contacts loaded from the mobile phone: 5,000 entries per mobile phone

Select k Reject.

FROM THE CONTACTS MENU, YOU CAN PERFORM THE FOLLOWING

ACTIONS:

The function and the behaviour depend on your mobile phone

Make a call, for example call a contact (/ page 501)

network provider as well as on the mobile phone (see the manu‐

Navigation (/ page 450)

facturer's operating instructions).

Compose messages (/ page 503)

Additional options (/ page 502)

USING THE INTERNATIONAL DIALLING CODE

Multimedia system:

4 © 5 Phone 5 _

Mobile phone contacts are automatically displayed when a mobile phone is

connected to the multimedia system (/ page 494).

Press and "0" until a "+" appears in the selection field.

DOWNLOADING MOBILE PHONE FAVOURITE CONTACTS

Enter the numbers of the country code, regional code and the telephone

If the mobile phone supports the function, the favourites of the mobile phone

number.

are automatically loaded and appear in the overview of the phone menu.

Select R.

CALLING UP CONTACTS

The call is made.

Multimedia system:

4 © 5 Phone 5 Contacts

Contacts

THE FOLLOWING OPTIONS CAN BE USED TO SEARCH FOR CONTACTS:

INFORMATION ABOUT THE CONTACTS MENU

Searching by initials

The contacts menu contains all contacts from existing data sources, e.g.

Searching by name

mobile phone or data storage medium.

Searching by phone number

Enter characters into the search field.

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Select the contact.

IMPORTING CONTACTS INTO THE CONTACTS MENU

Multimedia system:

A CONTACT CAN CONTAIN THE FOLLOWING DETAILS:

4 © 5 Phone 5 Z 5 Contacts 5 Import contacts

Phone numbers

Select a mobile phone <device name>, from which the contacts should be

Navigation addresses

imported.

Internet address

Select an option.

Email addresses

SAVING A MOBILE PHONE CONTACT

Relationship (if set)

Multimedia system:

MANAGING THE FORMAT OF A CONTACT'S NAME

4 © 5 Phone 5 Contacts

Multimedia system:

Select r in the line of the mobile phone contact.

4 © 5 Phone 5 Z

Select Contacts.

Select Ä.

Select Save.

Select Name format.

Select an option.

Select Yes.

OVERVIEW OF IMPORTING CONTACTS

The contact saved in the multimedia system is identified by the MBUX

IMPORTING CONTACTS INTO THE CONTACTS MENU

symbol.

CALLING A CONTACT

Source

Requirements

Multimedia system:

° USB device

The USB device is connected with the USB

4 © 5 Phone 5 Contacts

port.

Select ª Search contacts.

Mobile phone

A mobile phone is connected to the multime‐

dia system via Bluetooth ® .

Enter characters into the search field.

Contacts are available.

Select the contact.

Note that the imported contacts remain in the vehicle and can

Select the telephone number.

be accessed at any time regardless of the connected mobile

The number is dialled.

phones.

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Select Delete contact.

SELECTING FURTHER OPTIONS IN THE CONTACTS MENU

Multimedia system:

Select Yes.

4 © 5 Phone 5 Contacts

Select r in the line of the contact.

Call list

Select Ä.

OVERVIEW OF THE CALL LIST

Select an option.

Depending on whether your mobile phone supports the PBAP Bluetooth ® pro‐

DELETING CONTACTS

file or not, this can have different effects on the presentation and functions of

the call list.

Requirements:

IF THE PBAP BLUETOOTH ® PROFILE IS SUPPORTED, THE EFFECTS ARE AS

The contacts are saved in the vehicle.

FOLLOWS:

To delete an individual contact, this has been imported manually into the

vehicle.

The call lists from the mobile phone are displayed in the multimedia

system.

Multimedia system:

When connecting the mobile phone, you may have to confirm the con‐

nection for the PBAP Bluetooth ® profile.

4 © 5 Phone

DELETING ALL CONTACTS

IF THE PBAP BLUETOOTH ® PROFILE IS NOT SUPPORTED, THE EFFECTS

Select Z.

ARE AS FOLLOWS:

Select Contacts.

The multimedia system generates a call list independently as soon as

calls are made in the vehicle.

Select Delete all MBUX contacts.

The call list is not synchronised with the call lists in the mobile phone.

Select an option.

MAKING A CALL FROM THE CALL LIST

DELETING A CONTACT

Multimedia system:

Select Contacts.

4 © 5 Phone

Select r in the line of the contact.

Select ª Call list.

Select Ä.

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Select an entry.

You can obtain further information about settings and supported functions of

Bluetooth ® -capable mobile phones at a Mercedes-Benz service centre or at:

The call is made.

SELECTING ADDITIONAL OPTIONS IN THE CALL LIST

Multimedia system:

Some mobile phones require further settings after being connected to the

multimedia system to activate the messaging functionality (see manufacturer's

4 © 5 Phone

operating instructions).

Select ª Call list.

SETTING MESSAGE DISPLAYS

For contacts that are in the address book: select options.

Multimedia system:

The contact details are called up.

4 © 5 Phone 5 <Device name> 5 Z 5 Devices

For contacts where only one number is shown (not in the address book):

Select Message display.

select ç.

Select On or Off.

DELETING THE CALL LIST

READING MESSAGES

Multimedia system:

4 © 5 Phone 5 <Device name> 5 Z 5 Devices

4 © 5 Phone 5 <Device name> 5 ç

Select Delete call list.

USING THE READ-ALOUD FUNCTION

Select Yes.

A message list is shown.

To read aloud, select the ¬ symbol at a conversation.

This function is only available if your mobile does not support

The message is read aloud.

the PBAP Bluetooth ® profile.

CREATING AND SENDING A NEW MESSAGE

Requirements

Text messages

There is an Internet connection.

OVERVIEW OF MESSAGE FUNCTIONS

At least one mobile phone with reception is connected.

In the message menu you can receive text messages and create and send

If applicable, the message function must be activated on the mobile

them with the help of the MBUX voice assistant.

phone.

If the connected mobile phone supports the Bluetooth ® MAP profile, the mes‐

sage functions can be used on the multimedia system.

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Multimedia system:

Select r next to a contact.

4 © 5 Phone 5 <Device name> 5 ç

The messaging history with this contact is shown.

Using the MBUX voice assistant, speak the voice command Send a mes-

Select Ä.

sage to, and name the desired contact (/ page 400).

Select Call.

DICTATING TEXT

Say the message.

USING TELEPHONE NUMBERS, URLS OR EMAIL ADDRESSES FROM A TEXT

MESSAGE

You are guided by the voice dialogue.

Requirements

REPLYING TO A MESSAGE IN THE MESSAGING HISTORY

Multimedia system:

An Internet connection is available to call up a URL.

4 © 5 Phone 5 <Device name> 5 ç

A message list is shown.

Multimedia system:

4 © 5 Phone 5 <Device name> 5 ç

Select r next to a contact.

The messaging history with this contact is shown. You will be guided

A message list is shown.

through the steps with the help of a voice dialogue.

Select r next to a contact.

Say the message.

The messaging history with this contact is shown.

FORWARDING MESSAGES

Select a telephone number or a URL in the message.

Multimedia system:

If a URL is selected the web browser opens.

4 © 5 Phone 5 <Device name> 5 ç

IF A TELEPHONE NUMBER IS SELECTED THE FOLLOWING OPTIONS

A message list is shown.

ARE AVAILABLE:

Speak the voice command Forward message.

Call

You are guided by the voice dialogue.

New message

CALLING A MESSAGE SENDER

Multimedia system:

4 © 5 Phone 5 <Device name> 5 ç

If In-Car Office and the email function are available: select an email

A message list is shown.

address.

In-Car Office opens.

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Creating appointments/reminders and tasks

The availability of In-Car Office is country-dependent.

Select an option.

Alternatively, you can record text contents via the MBUX Voice

Assistant or via the dictation function.

DELETING A MESSAGE

Further information on the MBUX Voice Assistant (/ page 401).

Multimedia system:

4 © 5 Phone 5 <Device name> 5 ç

A message list is shown.

Please note that certain functions are only available when the

vehicle is stationary.

Select a contact.

Press and hold on a message.

CALLING UP IN-CAR OFFICE

To delete the message: select Delete.

Requirements:

You have a Mercedes me ID.

In-Car Office

The Digital Extra In-Car Office is activated in your Mercedes me ID.

You have a user account with an online service, for example Office 365.

IN-CAR OFFICE FUNCTIONS

In this way, appointments, e-mails and tasks can be synchronised and

Using In-Car Office, you can connect your online services to the multimedia

facilitated.

system.

THE FOLLOWING FUNCTIONS ARE AVAILABLE:

Multimedia system:

4 © 5 Apps

Calendar

Select In-Car Office.

Showing appointments and triggering actions, e.g. reading aloud, placing

a call, navigating

Individual functions from In-Car Office can be called up.

E-mail

LINKING A USER ACCOUNT

Reading, reading aloud, creating, answering and forwarding e-mails

Select the desired online service.

Tasks and calls

Scan the QR code.

Managing tasks and pre-booked calls

Voice input

Follow the instructions on the device.

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SELECTING CALENDAR FUNCTIONS IN IN-CAR OFFICE

Placing a call R

Multimedia system:

This task function requires a telephone number.

4 © 5 Apps 5 In-Car Office 5 Calendar

Marking as completed O

Select an appointment.

In the current edit, an entry that has been marked as completed can be

marked as open again by removing the tick.

THE FOLLOWING FUNCTIONS ARE AVAILABLE:

Deleting E

. Read aloud

Displaying details r

R Call

MARKING AN ENTRY AS COMPLETED IN TASKS & CALLS

Z Navigate

Multimedia system:

E Delete

4 © 5 Apps 5 In-Car Office 5 Tasks & calls

Select Tasks & calls.

Select a function.

An overview appears.

Select O.

Functions are available if corresponding appointment informa‐

READING AND MANAGING E-MAILS

tion is saved.

Multimedia system:

EXAMPLES OF THIS ARE:

4 © 5 Apps 5 In-Car Office 5 E-mail

If a telephone number has been saved for the appoint‐

Select an e-mail.

ment, Call is available.

The e-mail is opened.

If a navigable address has been saved in the Online

ADDITIONAL FUNCTIONS ARE AVAILABLE:

Account for the appointment, Navigate is available.

. Reading e-mails

SELECTING FUNCTIONS OF TASKS & CALLS IN "IN-CAR OFFICE"

e Answering e-mails (/ page 507)

Multimedia system:

¥ Forwarding e-mails to (/ page 507)

4 © 5 Apps 5 In-Car Office 5 Tasks & calls

E Deleting e-mails

Select a function for an entry.

THE FOLLOWING FUNCTIONS ARE AVAILABLE:

Reading aloud .

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CREATING NEW E-MAILS

Enter the e-mail text in the corresponding field using the keypad.

Multimedia system:

Select Send.

4 © 5 Apps 5 In-Car Office 5 E-mail

Select W Create e-mail .

Please note that e-mails can only be written when the vehicle is

stationary.

Select f.

Enter an e-mail address directly via the keyboard.

FORWARDING E-MAILS

Multimedia system:

4 © 5 Apps 5 In-Car Office 5 E-mail

Select an e-mail address from the contacts.

Select an e-mail.

Select Forward.

Contacts can be used from the contacts menu or from linked

online services such as Office 365 or Gmail. Further information

To forward with attachment: select Forward with attachment.

about the contacts menu (/ page 500).

Contacts can be used from the contacts menu or from linked

Please note that e-mails can only be written when the vehicle is

online services such as Office 365 or Gmail. Further information

stationary.

about the contacts menu (/ page 500).

Enter the subject and text of the e-mail in the corresponding fields with

the keypad.

Forwarding with an attachment is only possible if an attachment

is available.

Select Send.

ANSWERING E-MAILS

To forward without attachment: select Forward without attachment.

Multimedia system:

4 © 5 Apps 5 In-Car Office 5 E-mail

Enter the e-mail text in the corresponding field using the keypad.

Select an e-mail.

Select Send.

Select Reply.

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OPERATING IN-CAR OFFICE USING THE MBUX VOICE ASSISTANT AND

Further information on operating the MBUX Voice Assistant

DICTATION FUNCTION

(/ page 400).

Multimedia system:

4 © 5 Apps 5 In-Car Office 5 E-mail

The following are examples of some voice commands that you can use to

OPERATING IN-CAR OFFICE USING THE DICTATION FUNCTION

operate In-Car Office.

The dictation function allows you to dictate text content, such as the subject

or text of an e-mail, instead of typing the content using the keyboard.

To write new e-mail: say the voice command I want to send an e-mail to

John Doe.

The dictation function is not available everywhere with the full

You are guided by the dialogue.

range of functions. To activate the function for the first time, it

To reply to an e-mail: say the voice command Reply to e-mail.

may be necessary to accept the Mercedes-Benz Connect terms

of use in your Mercedes me ID.

You are guided by the dialogue.

To forward an e-mail: say the voice command Forward e-mail.

The following is an example of how you can dictate the subject and text of an

Dictate the text of the e-mail.

e-mail.

To show tasks: say the voice command Show my tasks.

Select W Create e-mail .

The tasks are shown.

Add recipients using f.

To create a calendar entry: say the voice command Create a calendar

Select p.

entry tomorrow at 9 a.m..

The dictation function is started.

You are guided by the dialogue.

Dictate the subject and text of the e-mail.

After the voice input has been processed, it is shown as text.

Select Send.

OPERATING IN-CAR OFFICE USING THE MBUX VOICE ASSISTANT

With the voice control of the MBUX Voice Assistant you can operate various

functions of In-Car Office and speak in text contents.

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Apple CarPlay ®

Also for use of Apple CarPlay ® with two phone mode, only one additional

mobile phone can be connected using Bluetooth ® with the multimedia system.

OVERVIEW OF APPLE CARPLAY ®

As access to the iPhone ® is restricted by MBUX when an Apple CarPlay ® ses‐

sion is active, not all MBUX functions (e.g. dialling from the address book) can

WARNING

be fully provided for the connected device. In this case use Apple CarPlay ® .

Risk of distraction from information systems and communications

equipment

The full range of functions for Apple CarPlay ® is only available with an Internet

connection.

If you operate information systems and communication devices integra‐

ted in the vehicle when driving, you could be distracted from the traffic

The availability of Apple CarPlay ® may vary according to the country.

situation. This could also cause you to lose control of the vehicle.

The service provider is responsible for this application and the services and

Only operate this equipment when the traffic situation per‐

content connected to it.

mits.

Apple CarPlay ® is a registered trademark of Apple Inc.

If you cannot be sure of this, stop the vehicle whilst paying

attention to road and traffic conditions and operate the equip‐

You can watch an animation on this topic via the following link:

ment with the vehicle stationary.

INFORMATION ON APPLE CARPLAY ®

The Apple CarPlay ® symbol in the status line switches within Apple CarPlay ® to

You must observe the legal requirements for the country in which you are

the last active display.

currently driving when operating the multimedia system.

iPhone ® functions can be used via the multimedia system using Apple Car‐

If route guidance is active on the multimedia system, it is closed when route

Play ® . They are operated using the touchscreen, Touch Control or Siri ® voice

guidance is started on the mobile phone.

control. You can activate voice control by pressing and holding the £ but‐

CONNECTING AN IPHONE ® VIA APPLE CARPLAY ® (WIRED)

ton on the multifunction steering wheel.

Requirements:

By briefly pressing the £ button on the multifunction steering

The current version of your device's operating system is being used (see

wheel you can continue to operate the multimedia system using

the manufacturer's operating instructions).

the MBUX Voice Assistant (/ page 400).

Only one iPhone ® at a time can be connected via Apple CarPlay ® with the

multimedia system.

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reconnected. You can call up Apple CarPlay ® using the Apple

For safety reasons, the first activation of Apple CarPlay ® on the

CarPlay ® symbol in the status line.

multimedia system must be carried out when the vehicle is sta‐

tionary and the parking brake applied.

CONNECTING AN IPHONE ® VIA APPLE CARPLAY ® (WIRELESS)

Requirements:

Connect the iPhone ® to a USB port on the multimedia system using a

suitable cable (/ page 541).

The current version of your device's operating system is being used (see

When the application is connected for the first time, a message about

the manufacturer's operating instructions).

data protection regulations appears.

Bluetooth ® is activated on the device (see the manufacturer's operating

instructions).

Select Accept & start if the application should be started.

The device is "visible" for other devices.

Open the device manager (/ page 495).

For safety reasons, the first activation of Apple CarPlay ® on the

Start Apple CarPlay ® using the relevant symbol next to the device name.

multimedia system must be carried out when the vehicle is sta‐

tionary and the parking brake applied.

If applicable, a message about data protection regulations

Multimedia system:

appears.

4 © 5 Phone 5 Z 5 Devices

Connect the mobile phone using Bluetooth ® (/ page 494).

If required confirm the use of Apple CarPlay ® on your iPhone ® .

When the application is connected for the first time, a message about

EXITING APPLE CARPLAY ®

data protection regulations appears.

Select ©.

Select OK, start Apple CarPlay if the application should be started.

If required confirm the use of Apple CarPlay ® on your iPhone ® .

Press the © button on the multifunction steering wheel (MBUX multi‐

media system).

It is possible at any time to switch between a connection via

Bluetooth ® or Apple CarPlay ® (wireless) in the device list.

If Apple CarPlay ® was not displayed in the foreground before

disconnecting, the application starts in the background when

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If you have already connected a mobile phone via Bluetooth ® ,

If Apple CarPlay ® was not displayed in the foreground before

disconnecting, the application starts in the background the next

you can connect another iPhone ® via Bluetooth ® to use Apple

time it is started automatically. You can call up Apple CarPlay ®

CarPlay ® via the device manager.

using the relevant symbol in the status line.

EXITING APPLE CARPLAY ®

Select ©.

Android Auto

ANDROID AUTO OVERVIEW

Press the © button on the Touch Control (MBUX multimedia system).

WARNING

Risk of distraction from information systems and communications

If Apple CarPlay ® was not displayed in the foreground before

equipment

disconnecting, the application starts in the background when

reconnected. You can call up Apple CarPlay ® using the Apple

If you operate information systems and communication devices integra‐

ted in the vehicle when driving, you could be distracted from the traffic

CarPlay ® symbol in the status line.

situation. This could also cause you to lose control of the vehicle.

CALLING UP APPLE CARPLAY ® SOUND SETTINGS

Only operate this equipment when the traffic situation per‐

Multimedia system:

mits.

4 © 5 Settings 5 System 5 Audio

If you cannot be sure of this, stop the vehicle whilst paying

Select the sound settings.

attention to road and traffic conditions and operate the equip‐

ment with the vehicle stationary.

ENDING APPLE CARPLAY ®

Select the Apple CarPlay ® symbol in the device manager (telephone,

media) that is next to the device name of the iPhone ® .

You must observe the legal requirements for the country in which you are

currently driving when operating the multimedia system.

Mobile phone functions can be used with Android Auto using the Android

Select the Apple CarPlay ® symbol in the device manager in the

operating system on the multimedia system. They are operated using the

telephone or media applications if Apple CarPlay ® should be

touchscreen, Touch Control or voice control. You can activate the voice control

restarted.

system by pressing and holding the £ button on the multifunction steering

wheel.

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In order to use the telephone functions, the mobile phone must be

By briefly pressing the £ button on the multifunction steering

connected to the multimedia system via Bluetooth ® (/ page 494).

wheel you can continue to operate the multimedia system using

If there was no prior Internet connection, this is established with the use

the MBUX Voice Assistant (/ page 400).

of the mobile phone with Android Auto.

Only one mobile phone at a time can be connected via Android Auto with the

multimedia system.

For safety reasons, the first activation of Android Auto on the

multimedia system must be carried out when the vehicle is sta‐

Also for use of Android Auto with two phone mode, only one additional mobile

tionary with the parking brake.

phone can be connected using Bluetooth ® with the multimedia system.

The full range of functions for Android Auto is only possible with an Internet

Connect the mobile phone to a USB port on the multimedia system using

connection.

a suitable cable (/ page 541).

When the application is connected for the first time, a message about

The availability of Android Auto and Android Auto apps may vary according to

data protection regulations appears.

the country.

Select Accept & start if the application should be started.

The service provider is responsible for this application and the services and

content connected to it.

You can watch an animation on this topic via the following link:

Open the device manager (/ page 495).

INFORMATION ON ANDROID AUTO

Start Android Auto using the relevant symbol next to the device name.

The Android Auto symbol in the status line switches within Android Auto to the

EXITING ANDROID AUTO

last active display.

Select ©.

If route guidance is active on the multimedia system, it is closed when route

guidance is started on the mobile phone.

Press the © button on the Touch Control (MBUX multimedia system).

CONNECTING A MOBILE PHONE VIA ANDROID AUTO (WIRED)

Requirements:

The mobile phone supports Android Auto from Android 5.0.

The current version of the Android Auto app is installed on the mobile

phone.

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If Android Auto was not displayed in the foreground before dis‐

Depending on the device configuration, the query whether

connecting, the application starts in the background when recon‐

Android Auto should be started may appear after connecting the

nected. You can call up Android Auto using the Android Auto

mobile phone via Bluetooth ® . In this case, the query must be

symbol in the status line.

answered with Yes.

CONNECTING A MOBILE PHONE VIA ANDROID AUTO (WIRELESS)

Select Start Android Auto.

When the application is connected for the first time, a message about

Requirements:

data protection regulations appears.

The current version of your device's operating system is being used (see

Select Accept & start.

the manufacturer's operating instructions).

The device supports the Android Auto function (wireless).

Bluetooth ® is activated on the device (see the manufacturer's operating

It is possible at any time to switch between a connection via

instructions).

Bluetooth ® or Android Auto (wireless) in the device list.

The device is "visible" for other devices.

Bluetooth ® is activated on the multimedia system (/ page 429)

If you have already connected a mobile phone via Bluetooth ® ,

you can connect another mobile phone via Bluetooth ® to use

Android Auto via the device manager.

For safety reasons, the first activation of Android Auto on the

multimedia system must be carried out when the vehicle is sta‐

tionary and the parking brake applied.

EXITING ANDROID AUTO

Select ©.

The Android Auto function (wireless) is not available in all coun‐

tries.

Press the © button on the Touch Control (MBUX multimedia system).

Multimedia system:

If Android Auto was not displayed in the foreground before dis‐

4 © 5 Phone 5 Z 5 Devices

connecting, the application starts in the background when recon‐

Connect the mobile phone using Bluetooth ® (/ page 494).

nected. You can call up Android Auto using the Android Auto

symbol in the status line.

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CALLING UP THE ANDROID AUTO SOUND SETTINGS

The transfer of this data is used to optimise communication between the

Multimedia system:

vehicle and the mobile phone.

4 © 5 Settings 5 System 5 Audio

To do this, and to assign several vehicles to the mobile phone, a vehicle

Select the sound settings.

identifier is randomly generated.

ENDING ANDROID AUTO

This has no connection to the vehicle identification number (VIN) and is

Select the Android Auto symbol in the device manager (telephone,

deleted when the multimedia system is reset (/ page 435).

media) that is next to the device name of the mobile phone.

THE FOLLOWING DRIVING STATUS DATA IS TRANSMITTED:

Select the Android Auto symbol in the device manager if Android

Transmission position engaged

Auto should be restarted.

Distinction between parked, standstill, rolling and driving

Day/night mode of the driver display

If Android Auto was not displayed in the foreground before dis‐

Drive type

connecting, the application starts in the background the next

time it is started automatically. You can call up Android Auto

The transfer of this data is used to alter how content is displayed to corre‐

using the Android Auto symbol in the status line.

spond to the driving situation.

THE FOLLOWING POSITION DATA IS TRANSMITTED:

Transferred vehicle data with Android Auto

Coordinates

and Apple CarPlay ®

Speed

Compass direction

OVERVIEW OF TRANSFERRED VEHICLE DATA

Acceleration direction

When using Smartphone Integration, certain vehicle data is transferred to the

mobile phone. This enables you to get the best out of selected mobile phone

services. Vehicle data is not directly accessible.

This data is used by the mobile phone to improve the accuracy of the naviga‐

tion (e.g. for continuity in a tunnel).

THE FOLLOWING SYSTEM INFORMATION IS TRANSMITTED:

Software release of the multimedia system

System ID (anonymised)

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$G-Class - Owner's ManualMBUX multimedia systemTelephoneMercedes-Benz Support CallsIf a Mercedes-Benz Connect call is active, an emergency call can still betriggered. This has priority over all other active A CALL VIA THE OVERHEAD CONTROL PANELINFORMATION ON THE MERCEDES-BENZ SUPPORT CALL VIA THE ME BUT‐TONMercedes-Benz Connect calls are not possible in every country.A call was made via the me button to Mercedes-Benz Support via the over‐%Find out at a Mercedes-Benz service centre if these functions arehead control panel or the multimedia system (/ page 515).available in your THE VOICE DIALOGUE SYSTEM YOU ACCESS THE DESIREDSERVICE:Accident and Breakdown ManagementRMercedes-Benz Support for general information about the vehicleRYOU CAN FIND INFORMATION ON THE FOLLOWING TOPICS:Activation of Digital ExtrasROperating the vehicleRNearest Mercedes-Benz service centreRFurther products from Mercedes-BenzR1 me button for a Mercedes-Benz Connect callData is transferred during the connection to Mercedes-Benz Support2 SOS button cover(/ page 517).3 SOS button (emergency call system)Making a Mercedes-Benz Connect callCALLING MERCEDES-BENZ SUPPORT USING THE MULTIMEDIA SYSTEMRequirements:Press me button 1.#MAKING AN EMERGENCY CALLAccess to a mobile phone network is open the cover of SOS button 2 , press it network coverage is provided by the mobile phone networkR#providers in the respective and hold SOS button 3 for at least one second.#For automatic transmission of vehicle data: the vehicle is switched on.R515F465 0034 02$

G-Class - Owner's Manual

MBUX multimedia system

Telephone

Mercedes-Benz Support Calls

If a Mercedes-Benz Connect call is active, an emergency call can still be

triggered. This has priority over all other active calls.

MAKING A CALL VIA THE OVERHEAD CONTROL PANEL

INFORMATION ON THE MERCEDES-BENZ SUPPORT CALL VIA THE ME BUT‐

TON

Mercedes-Benz Connect calls are not possible in every country.

A call was made via the me button to Mercedes-Benz Support via the over‐

Find out at a Mercedes-Benz service centre if these functions are

head control panel or the multimedia system (/ page 515).

available in your country.

USING THE VOICE DIALOGUE SYSTEM YOU ACCESS THE DESIRED

SERVICE:

Accident and Breakdown Management

Mercedes-Benz Support for general information about the vehicle

YOU CAN FIND INFORMATION ON THE FOLLOWING TOPICS:

Activation of Digital Extras

Operating the vehicle

Nearest Mercedes-Benz service centre

Further products from Mercedes-Benz

1 me button for a Mercedes-Benz Connect call

Data is transferred during the connection to Mercedes-Benz Support

2 SOS button cover

(/ page 517).

3 SOS button (emergency call system)

Making a Mercedes-Benz Connect call

CALLING MERCEDES-BENZ SUPPORT USING THE MULTIMEDIA SYSTEM

Requirements:

Press me button 1.

MAKING AN EMERGENCY CALL

Access to a mobile phone network is available.

To open the cover of SOS button 2 , press it briefly.

Sufficient network coverage is provided by the mobile phone network

providers in the respective region.

Press and hold SOS button 3 for at least one second.

For automatic transmission of vehicle data: the vehicle is switched on.

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Multimedia system:

The hazard warning lights are switched on.

4 © 5 Phone 5 ©

Call Mercedes me connect.

Additional requirements may apply for collision detection with a parked vehi‐

cle (/ page 319).

After confirmation, the multimedia system sends the required vehi‐

cle data. The data transfer is shown in the display.

This function is not available in all countries.

Select a service via the voice dialogue system.

You will be put in touch with a contact person at Mercedes-Benz Sup‐

ACCIDENT/BREAKDOWN DETECTION PROCEDURE

port.

THE FOLLOWING SELECTIONS MAY BE AVAILABLE:

The vehicle has detected an accident or breakdown situation

(/ page 319).

Accident and Breakdown Management

In the event an accident or breakdown is detected, the emergency guide

Workshop service

shows safety notes in the multimedia system display. This may take a

Mercedes-Benz Support for general information about the vehicle

few seconds.

Depending on the severity of the accident, an automatic emergency

call can be initiated. This has priority over all other active calls

The availability of the individual selection options is country-

(/ page 525).

dependent.

Exit the emergency guide display.

CALLING MERCEDES-BENZ SUPPORT AFTER AUTOMATIC ACCI‐

A prompt appears asking whether you would like to receive support from

DENT/BREAKDOWN DETECTION

Mercedes-Benz Support.

Requirements:

Assistance from Mercedes-Benz Support immediately after the

The vehicle can detect accident or breakdown situations under certain circum‐

breakdown or accident has been recognised: select Call.

stances.

The vehicle data is transferred automatically after your consent

or if the "Breakdown Management" Digital Extra is activated

Accident: no requirements.

(/ page 520).

Breakdown:

Mercedes-Benz Support will take your call and organise acci‐

dent/breakdown assistance.

The vehicle is stationary.

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You may be charged for these services.

If you select Call later after the service message appears, the

Support from Mercedes-Benz Support at a later time: select Call later.

message is hidden and reappears at a later time.

The message will disappear and reappear at a later time.

CONSENTING TO DATA TRANSFER FOR A MERCEDES-BENZ SUPPORT CALL

Additional prompt when the "Guard 360" Digital Extra is active: If the

Requirements:

"Guard 360" Digital Extra is active, a message may appear in the multimedia

There is an active Mercedes-Benz Support call via the multimedia system

system when the vehicle is switched on after a collision is detected, indicating

or the me button in the overhead control panel (/ page 515).

the affected area and the severity of the impact.

Support from Mercedes-Benz Support directly after collision detec‐

tion: select Call.

The prompt to confirm data transfer does not appear in all coun‐

tries.

No support from Mercedes-Benz Support required: reject the prompt.

ARRANGING A SERVICE APPOINTMENT VIA A MERCEDES-BENZ SUPPORT

If the Accident/Breakdown Management Digital Extras are not activated, a

CALL

prompt appears to confirm the data transfer.

If you have activated the Digital Extra Maintenance Management, relevant

vehicle data is automatically transferred to Mercedes-Benz Support. You will

Select Yes.

then receive individual recommendations regarding the maintenance of your

The relevant vehicle data is sent automatically (/ page 517).

vehicle.

Regardless of whether you have consented to the maintenance management

service, the multimedia system reminds you after a certain amount of time

Select No and confirm.

that a service is due. A prompt appears asking if you would like to make an

appointment.

R Only call control data is transmitted (/ page 517).

More information on Digital Extras:

To arrange a service appointment: select Call.

DATA TRANSMITTED DURING A MERCEDES-BENZ SUPPORT CALL

The vehicle data will be transferred after your approval and Mercedes-

If you initiate a Mercedes-Benz Support call, data is transferred to enable

Benz Support will accept your appointment request. The information is

targeted advice and an efficient service.

then sent to your desired service outlet.

This will contact you to confirm the appointment and if necessary con‐

sult about the details.

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THE FOLLOWING REQUIREMENTS MUST BE FULFILLED FOR THE TRANS‐

Reason for the initiation of the call

FER OF THE DATA:

Confirmation of the data protection prompt

Country indicator of the vehicle

The vehicle is switched on.

Set language for the multimedia system

The required data transfer technology is supported by the mobile phone

Telephone number of the communication platform installed in the vehi‐

network provider.

cle

The quality of the mobile connection is sufficient.

IF A CALL IS MADE FOR A SERVICE APPOINTMENT VIA THE SERVICE

MULTI-STAGE TRANSFER DEPENDS ON THE FOLLOWING FACTORS:

REMINDER, THE FOLLOWING DATA IS ALSO TRANSMITTED:

Reason for the initiation of the call

Current mileage and maintenance data

The available mobile phone transmission technology

Activated Digital Extras

IF A CALL IS MADE AFTER AUTOMATIC ACCIDENT OR BREAKDOWN

The service selected in the voice control system

DETECTION USING THE MULTIMEDIA SYSTEM, THE FOLLOWING DATA IS

ALSO TRANSMITTED:

A prompt for consent to data transmission is only made if the

Current mileage and maintenance data

corresponding Digital Extra has not been activated.

Current vehicle location

IF THE ACCIDENT AND BREAKDOWN MANAGEMENT SELECTION HAS

The scope of the data transmitted depends on the vehicle model

BEEN MADE VIA THE VOICE DIALOGUE SYSTEM AND NO DIGITAL EXTRA

and vehicle equipment. For technical reasons, not all data is

HAS BEEN ACTIVATED, BUT THE DATA PROTECTION PROMPT HAS BEEN

available at all times.

CONFIRMED, THE FOLLOWING DATA CAN BE ADDITIONALLY REQUESTED

FROM THE VEHICLE BY MERCEDES-BENZ SUPPORT:

DATA TRANSMISSION WHEN DIGITAL EXTRAS ARE NOT ACTIVATED

Current vehicle location

IF NO DIGITAL EXTRAS ARE ACTIVATED AND THE DATA PROTECTION

PROMPT HAS BEEN CONFIRMED, THE FOLLOWING DATA ARE TRANSMIT‐

TED:

IF THE DATA PROTECTION PROMPT HAS BEEN REJECTED, THE FOLLOW‐

ING DATA IS TRANSMITTED TO ENABLE TARGETED ADVICE AND AN EFFI‐

Vehicle identification number

CIENT SERVICE:

Time of the call

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Mercedes-Benz Connect

Reason for the initiation of the call

Rejection of the data protection prompt

INFORMATION ON MERCEDES-BENZ CONNECT

Country indicator of the vehicle

Set language for the multimedia system

Individual Digital Extras or certain packages are not available

Telephone number of the communication platform installed in the vehi‐

in every country. Find out at a Mercedes-Benz service centre if

cle

these functions are available in your country.

DATA TRANSMISSION WHEN DIGITAL EXTRAS ARE ACTIVATED

Only in the second step and only for the respective activated Digital Extras,

YOU CAN USE THE FOLLOWING DIGITAL EXTRAS VIA THE MULTIMEDIA

further case-specific data is transmitted in order to enable an optimal service.

SYSTEM AND THE OVERHEAD CONTROL PANEL, FOR EXAMPLE:

An overview of the data transferred is contained in the data protection notes

Accident Recovery (me button or the situation-dependent display in the

for the Digital Extras. You can find these in your Mercedes me ID.

multimedia system)

DATA PROCESSING

Breakdown Management (me button or the situation-dependent display

The data transmitted as part of the call will be deleted from the transmitting

in the multimedia system)

systems once the call has been completed, provided they are not used for

Mercedes-Benz Emergency Call System (automatic emergency call and

other activated Digital Extras.

SOS button)

The incident-specific data is processed and stored by Mercedes-Benz Support

and, if required to process the incident, forwarded to the service partner

The Digital Extras Accident and Breakdown Management and the Mercedes-

authorised by Mercedes-Benz Support. Please observe the data protection

Benz emergency call system are available to you around the clock.

note on the Mercedes-Benz website at

The me button and the SOS button can be found on the vehicle's overhead

or in the announcement immediately after a call to Mercedes-Benz Support is

control panel (/ page 515).

connected.

You can also call Mercedes-Benz Support via the multimedia system

The recorded message is not available in every country.

(/ page 515).

Please note that Mercedes-Benz Connect is a Mercedes-Benz service. In an

emergency, use the emergency call system in the vehicle (/ page 59) or

contact the standard national emergency numbers.

Please note the terms of use and the data protection notes for Digital Extras.

You can find these in your Mercedes-Benz user account.

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ACCIDENT AND BREAKDOWN MANAGEMENT DIGITAL EXTRAS

port for further help. This prompt in the multimedia system only appears

when the vehicle is stationary.

The Accident and Breakdown Management Digital Extras are

not available in every country. Contact a Mercedes-Benz service

These Digital Extras are subject to technical restrictions such as

centre to find out whether this function is available in your coun‐

the mobile phone coverage, mobile network quality and the abil‐

try.

ity of the processing systems to interpret the transferred data. In

some circumstances, this can result in delays or the failure of the

THE ACCIDENT AND BREAKDOWN MANAGEMENT CAN INCLUDE THE FOL‐

information to appear in the multimedia system.

LOWING FUNCTIONS:

Supplement to the Mercedes-Benz emergency call system (/ page 59)

Please note that the Mercedes-Benz Support Call is a Mercedes-Benz service.

In emergencies, be sure to contact the usual national emergency number first

If necessary, the contact person at the Mercedes-Benz emergency call

or use the Mercedes-Benz emergency call system (/ page 523).

centre forwards the call to Accident and Breakdown Management. For‐

warding the call is however not possible in all countries.

You can find more information on Digital Extras on the Mercedes-Benz Portal:

Breakdown assistance by a technician on location and/or the towing

away of the vehicle to the nearest Mercedes-Benz service centre

DATA TRANSMITTED WITH MERCEDES-BENZ CONNECT

You may be charged for these services.

THE DATA TRANSFERRED DURING THE MERCEDES-BENZ SUPPORT CALL

Addition to the emergency guide after automatic accident or breakdown

DEPENDS ON:

detection (/ page 516)

In the event of a breakdown or accident, further vehicle data is sent

The reason for initiation of the call

which enables optimal support by Mercedes-Benz Support and the

The service that is selected in the voice control system

authorised service partner or breakdown assistance.

The activated Digital Extras (/ page 517)

Supplement to the Digital Extra Telediagnosis

With the Telediagnosis function, specific wear and failure reports are

Which data is transferred for the Digital Extras can be taken from the currently

recorded by the service provider, in so far as these can be clearly inter‐

valid terms of use and the data protection notes for Digital Extras. You can find

preted and are available through the monitoring of components that are

these in your Mercedes me ID.

subject to diagnostics.

If your vehicle detects a breakdown or threat of a breakdown, you may

be prompted via the multimedia system to contact Mercedes-Benz Sup‐

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MB Apps (Digital Extras)

To link your Mercedes me ID to the vehicle, follow the instructions on

the display.

INFORMATION ON MB APPS AND DIGITAL EXTRAS

With a Mercedes me ID, you have access to services and offers from

If the Mercedes-Benz App is available on a mobile phone, the

Mercedes-Benz.

vehicle link can be made via the displayed QR code.

Availability is dependent both on the country and equipment.

CALLING UP DIGITAL EXTRAS

You can obtain further information at a Mercedes-Benz service centre or in the

Requirements:

Mercedes-Benz Portal:

The vehicle is linked to your Mercedes me ID.

CALLING UP THE MERCEDES ME ID USER ACCOUNT

Multimedia system:

YOU HAVE A MERCEDES ME ID AND THE VEHICLE IS LINKED TO THE

Select My services.

MERCEDES ME ID

Select Mercedes me ID.

The Digital Extras for which you have a valid licence are displayed in

alphabetical order.

Information regarding the linked Mercedes me ID user account appears.

ORDERING OR RENEWING DIGITAL EXTRAS

YOU DO NOT YET HAVE A MERCEDES ME ID AND THE VEHICLE IS NOT YET

To order or extend Digital Extras, use the Mercedes-Benz Store.

LINKED TO THE MERCEDES ME ID

Select ©.

If you do not yet have a Mercedes me ID, you can create

Select Store.

a Mercedes me ID at: or in the

Mercedes-Benz App. A valid email address or phone number is

REMOVING THE LINK BETWEEN YOUR MERCEDES ME ID AND THE VEHI‐

required for this.

CLE

Requirements:

Select ©.

The Mercedes me ID that was first linked to the vehicle is registered.

Select MB Apps.

The user profile is synchronised (/ page 420).

A Mercedes me PIN has been set.

Select Mercedes me.

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Multimedia system:

THE FOLLOWING FUNCTIONS ARE AVAILABLE FOR APPS, FOR EXAMPLE:

Search function

Select Mercedes me ID.

Filter function, for displaying search results at the current vehicle posi‐

tion or at the destination

Select Delete vehicle connection.

Display of detailed information

Read-aloud function

Only the user whose Mercedes me ID was first linked to the

Setting functions

vehicle can delete the link between all users and the vehicle.

USING THE GALLERY APP

SELECTING APPS

Multimedia system:

4 © 5 Apps

Requirements:

Select Gallery.

Depending on the app, the general terms and conditions are confirmed.

IMAGES AND VIDEO RECORDINGS ARE DISPLAYED FROM THE FOL‐

LOWING SOURCES, FOR EXAMPLE:

Multimedia system:

Dashcam video recordings

4 © 5 Apps

Video recordings and images from other available sources

Select an app.

Video recordings from AMG TRACK PACE

THE FOLLOWING APPS ARE AVAILABLE, FOR EXAMPLE:

Favourites

Weather

Select a tab.

Browser

FILTERING DISPLAYS

Additional apps, which are purchased or installed subsequently

Select Z.

Select an option.

You can also access both of the first two apps via the quick

All files, all images or all video recordings are displayed.

access at Apps.

PLAYING BACK A VIDEO RECORDING

Select 6.

The available features are country-dependent.

Playback starts.

Licence fees may be applicable.

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To continue playback in full screen mode: tap on the display.

To delete a single file: tap on a file.

ø will appear.

To pause playback: select 8.

To delete all files: tap on /.

To continue playback from the desired position: move the · posi‐

tion on the timeline by sliding it.

To delete: select E.

A prompt appears.

To select the previous or next video recording: swipe to the right or

left.

Select Yes.

SCROLLING AND ZOOMING IMAGES

To scroll: swipe on the image in one direction.

A single file can be deleted even after a long press on the file.

To zoom: tap twice in quick succession on an image.

To select the previous or next image: swipe to the right or left.

Emergency call systems

ADDING OR REMOVING A FILE FROM THE FAVOURITES

INFORMATION ON AVAILABLE EMERGENCY CALL SYSTEMS

Press and hold on a file.

TWO TYPES OF EMERGENCY CALL SYSTEM ARE AVAILABLE TO YOU IN

Select Add to favourites/Remove from favourites.

THE VEHICLE:

A corresponding message appears.

Mercedes-Benz emergency call system

SWITCHING WRITE PROTECTION ON OR OFF

112 emergency call system (EU eCall)

Active write protection is not supported by every app.

The Mercedes-Benz emergency call system is generally available for your vehi‐

cle for 10 years ex works.

Press and hold on a file.

The Mercedes-Benz Emergency Call System is not available in all countries.

Activate D or deactivate E Write protection.

You can find out about the regional availability of the Mercedes-Benz emer‐

gency call system at:

DELETING FILES

Select ´.

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THE FOLLOWING APPLIES FOR BOTH EMERGENCY CALL SYSTEMS:

The use of both emergency call systems is exempt from charges.

Both emergency call systems only function in areas in which the mobile

The transfer of specific data is required for the intended function of both

phone network providers offer mobile phone coverage.

emergency call systems. This will be explained in the "Data transfer"

For both systems, insufficient network coverage from the mobile phone

section (/ page 526).

network providers can result in an emergency call not being transmitted.

Both emergency call systems are included as standard equipment in your

vehicle and are activated at the factory.

DIFFERENCES BETWEEN THE MERCEDES-BENZ EMERGENCY CALL SYSTEM AND THE 112 EMERGENCY CALL SYSTEM (EU ECALL)

Mercedes-Benz emergency call system

112 emergency call system (EU eCall)

The Mercedes-Benz emergency call system is permanently logged in to the mobile phone

If you decide on the 112 emergency call system (EU eCall) only, then the system only logs in to

network.

the mobile phone network after the triggering of a manual or automatic emergency call.

Automatic and manual Mercedes-Benz emergency calls are transmitted to a Mercedes-Benz

The 112 emergency call system (EU eCall) transmits automatic and manual emergency calls

emergency call centre.

directly to public coordination centres.

In the event that the emergency call centre of the Mercedes-Benz emergency call system

cannot be reached (e.g. due to a lack of network coverage), the 112 emergency call is carried

out automatically.

There is the option of deactivating the Mercedes-Benz emergency call system

The 112 emergency call system (EU eCall) in your vehicle meets

and using only the 112 emergency call system (EU eCall). Contact address for

the delegated regulation EU 2017/79. Proper and full function‐

carrying out deactivation of the Mercedes-Benz emergency call system are the

ality of the 112 emergency call system (EU eCall) depends on

local dealers.

circumstances beyond the influence of Mercedes-Benz AG. This

includes mobile network coverage and the technical infrastruc‐

MERCEDES-BENZ RECOMMENDS THE ACTIVATION OF THE MERCEDES-

ture of the public reception centres in the respective countries.

BENZ EMERGENCY CALL SYSTEM FOR THE FOLLOWING REASONS:

In emergency situations when abroad, you can also get support in a

language you speak.

Please observe that in the event of a repair genuine Mercedes-

Several transmission technologies are used to accelerate the transfer of

Benz batteries must be used which have been certified pursuant

the accident data and improve reliability of the transmission.

to the delegated regulation EU 2017/79 (Appendix I). Other man‐

The Mercedes-Benz emergency call system is permanently logged in

ufacturers are also permitted provided their batteries are certi‐

to the mobile phone network, which ensures faster placement of the

fied according to the delegated regulation EU 2017/79.

emergency call and faster transfer of the accident data.

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Measures for rescue, recovery or towing away can then be initiated in

The functional readiness of the emergency call system on the vehicle can

be seen when the SOS NOT READY display disappears once the vehicle is

quickly.

switched on.

With a Mercedes-Benz emergency call, the accident data is only transfer‐

red to the public coordination centre with the approval of the customer.

G: the icon appears in the display during an active emergency call.

In the event of an automatically triggered emergency call in which there

is no voice contact, the accident data is transmitted immediately to the

public emergency call centre.

In case of a malfunction of the emergency call system, the loud‐

speakers, microphone, airbag or the SOS button, for example, are

If the Mercedes-Benz emergency call centre is not available, the 112

faulty.

emergency call is carried out automatically.

YOU CAN RECOGNISE A FAULT IN THE EMERGENCY CALL

OVERVIEW OF EMERGENCY CALL SYSTEMS

SYSTEM BY THE FOLLOWING DISPLAYS:

Both the Mercedes-Benz emergency call system as well as the 112 emergency

call system (EU eCall) can help to reduce the time between an accident and

A corresponding message appears on the driver and media

the arrival of emergency services at the site of the accident. They help locate

display .

an accident site in places that are difficult to access.

TRIGGERING AN AUTOMATIC EMERGENCY CALL

Both emergency call systems can initiate an emergency call automatically

(/ page 525) or manually (/ page 526).

Requirements:

Only make emergency calls if you or others are in need of rescue. Do not make

The vehicle is switched on.

an emergency call in the event of a breakdown or a similar situation.

The starter battery is sufficiently charged.

INDICATORS IN THE DISPLAYS

AN EMERGENCY CALL IS TRIGGERED AUTOMATICALLY:

THE FOLLOWING MESSAGES APPEAR ON THE CENTRAL DISPLAY OR THE

MEDIA DISPLAY OF BOTH EMERGENCY CALL SYSTEMS:

After activation of the restraint systems such as airbags or seat belt

SOS NOT READY: the vehicle is not switched on or the emergency call

tensioners after an accident

system is malfunctioning. This does not necessarily indicate complete

After an automatically initiated emergency stop by Active Emergency

failure of the emergency call system. Emergency calls can still be trans‐

Stop Assist

mitted.

The display only refers to the vehicle and does not take account of

THE EMERGENCY CALL HAS BEEN MADE:

the availability of mobile phone networks and the Mercedes-Benz emer‐

gency call centre.

A voice connection is established with the emergency call centre.

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A message with accident data is transmitted to the emergency call

THE EMERGENCY CALL HAS BEEN MADE:

centre.

A voice connection is established with an emergency call centre.

If the traffic conditions and safety permit, remain in the vehicle until a

If no connection can be made to the public emergency services, a correspond‐

voice connection is established with the emergency call centre.

ing message appears in the display.

On the basis of the call, the emergency call centre decides whether it is

necessary to call rescue teams and the police to the accident site.

Dial the emergency number 112 or the appropriate local emergency call

number on your mobile phone.

A message with accident data is transmitted to the emergency call

IF AN EMERGENCY CALL HAS BEEN INITIATED:

centre.

If the traffic conditions and safety permit, remain in the vehicle until a

If no connection can be made to the public emergency services, a correspond‐

voice connection is established with the emergency call centre.

ing message appears in the display.

On the basis of the call, the emergency call centre decides whether it is

necessary to call rescue teams and/or the police to the accident site.

Dial the emergency number 112 or the appropriate local emergency call

If no vehicle occupant answers, an ambulance is sent to the vehicle

number on your mobile phone.

immediately.

EMERGENCY CALL SYSTEM DATA TRANSFER

For both the Mercedes-Benz emergency call system as well as the 112 emer‐

TRIGGERING A MANUAL EMERGENCY CALL

gency call system (EU eCall) data is transferred to the Mercedes-Benz emer‐

To use the SOS button in the overhead control panel: press the SOS

gency call centre or the public emergency services call centre.

button for at least one second (/ page 515).

Depending on the emergency call system (/ page 523) activated different

data is transmitted to the appropriate emergency call centre.

To use voice control: use the voice commands of the MBUX Voice

Assistant (/ page 405).

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TRANSMITTED DATA ACCORDING TO ACTIVATED EMERGENCY CALL SYSTEM:

Mercedes-Benz emergency call

112 emergency call

Position data of the vehicle

Position data on the route (a few 100 m before the incident)

Direction of travel

Vehicle identification number

Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydrogen)

Number of people detected in the vehicle

Whether the emergency call was initiated manually or automatically

Time of the accident

Language setting on the multimedia system

Digital Extras available or not

This determines whether the call can be forwarded to Mercedes-Benz Support if required.

If only the 112 emergency call system (EU eCall) is activated in

For Russia: various functions, e.g. receiving traffic information,

the vehicle, the accident data is transmitted directly to the public

cannot be performed for up to two hours after sending an emer‐

emergency call centre.

gency call.

FOR ACCIDENT CLARIFICATION PURPOSES, THE FOLLOWING MEASURES

SELF-DIAGNOSIS FUNCTION OF THE EMERGENCY CALL SYSTEM

CAN BE TAKEN UP TO AN HOUR AFTER THE EMERGENCY CALL HAS BEEN

Your vehicle checks the functionality of the emergency call system every time

INITIATED:

the vehicle is switched on. During this time, the SOS button lights up red

continuously for five seconds. In the event of a system failure, you will be

The current vehicle position can be determined.

informed via a text message on the driver's display and the red SOS NOT

A voice connection to the vehicle occupants can be established.

READY indicator on the central display or media display.

Emergency call data can be called up.

Please, make sure, that during 30 seconds after switching vehicle ON the red

indicator SOS NOT READY in the upper right corner of display is switched OFF,

this means the emergency call system passed diagnostics successfully.

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STARTING/ENDING ERA-GLONASS TEST MODE

The data is solely used by the Mercedes-Benz emergency call system for

rescue and recovery in the event of an accident.

Requirements

The owner of a vehicle, that is equipped with a Mercedes-Benz emergency

The starter battery is sufficiently charged.

call system in addition to the 112 emergency call system (EU eCall), has the

The vehicle is switched on.

right to use the 112 emergency call system instead of the Mercedes-Benz

The vehicle has been stationary for at least one minute.

emergency call system.

Contact address for carrying out deactivation of the Mercedes-Benz emer‐

gency call system are the local dealers.

THE TEST MODE IS CURRENTLY AVAILABLE IN THE FOLLOW‐

ING COUNTRIES, FOR EXAMPLE:

PROCESSING OF PERSONAL DATA VIA THE 112 EMERGENCY CALL SYS‐

TEM (EU ECALL)

Russia

All processing of personal data via the 112 emergency call system (EU eCall)

Belarus

corresponds with the specifications in the EU Regulation 2016/679 "on the

Kazakhstan

protection of natural entities with regard to the processing of personal data

Armenia

(GDPR)" and is based particularly on the necessity of upholding the vital

interests of the affected person in accordance with article 6, paragraph1, letter

Kyrgyzstan

d of the GDPR.

To start the test mode: press and hold the ~ button on the multi‐

The processing of this type of data is strictly limited to the purpose of operat‐

function steering wheel for at least five seconds.

ing the emergency calls to the standard European emergency call number 112.

The test mode is started and automatically ends after the language test

DATA RECIPIENT

has been performed.

The recipients of data that is processed by the 112 emergency call system (EU

eCall) are the relevant emergency call inquiry terminals. These are configured

To stop manual test mode: switch off the vehicle.

by the appropriate authorities of the respective country in which they are loca‐

The test mode is ended.

ted to first accept and subsequently process emergency calls to the standard

INFORMATION ON DATA PROCESSING

European emergency call number 112.

PROCESSING OF PERSONAL DATA VIA THE MERCEDES-BENZ EMERGENCY

CALL SYSTEM

All processing of personal data via the Mercedes-Benz emergency call system

corresponds with the specifications in the EU Regulation 2016/679 "on the

protection of natural entities with regard to the processing of personal data

(GDPR)".

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ARRANGEMENTS FOR DATA PROCESSING

BOTH EMERGENCY CALL SYSTEMS ARE DESIGNED SO THAT THE FOLLOW‐

ING REQUIREMENTS ARE FULFILLED:

The data contained in the system memory is not accessible outside the

system prior to the initiation of an emergency call.

Both emergency call systems cannot be traced and there is no continu‐

ous tracking in normal operation.

The data in the system's internal memory is automatically and continu‐

ously deleted.

The location data of the vehicle is continuously overwritten in the sys‐

tem's internal memory, so that no more than the last three current loca‐

tions required for the normal function of the system are available.

The record of the activity data of both emergency call systems is only

kept for as long as is required to fulfil the purpose of handling the

emergency call, and under no circumstances for more than 13 hours

after the time that an emergency call is initiated.

RIGHTS OF PERSONS AFFECTED BY THE DATA PROCESSING

The person affected by the data processing (the vehicle owner) has the right

to access the data and if applicable can demand the correction, deletion or

barring of data that affects him or her and that the processing of which does

not correspond with the GDPR regulations. Each correction, deletion or barring

carried out according to this regulation must be shared with the third party

to which the data has been transmitted, provided this does not prove to be

infeasible and does not incur disproportionate expenditure.

The person affected by the data processing has the right to complain to the

appropriate data protection authority should they be of the opinion that their

rights have been infringed by the processing of their personal data.

Responsible contact point for the processing of access rights: Konzernbeauf‐

tragter für den Datenschutz, Mercedes-Benz Group AG, HPC E600, D-70546

Stuttgart, Germany

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