Get Voice Control System Guide for Mercedes GLC Class SUV First generation (2015-2021)

Voice Control System 265

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Notes on operating safety

also cause the driver to lose control of the

vehicle.

Always stow objects so that they can‐

not be thrown around in such situa‐

tions.

Always make sure that objects do not

protrude from stowage spaces, luggage

nets or stowage nets.

Close the lockable stowage spaces

before starting a journey.

Always stow and secure heavy, hard,

pointed, sharp-edged, fragile or bulky

objects in the trunk/load compartment.

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

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As the driver, only operate mobile com‐

munications devices when the vehicle is

stationary.

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

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As a vehicle occupant, only use mobile

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communications devices in the areas

intended for this purpose, e.g. in the

rear passenger compartment.

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Only operate this equipment when the

traffic situation permits.

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WARNING Risk of injury due to objects

being stowed incorrectly

For your own safety, always observe the follow‐

ing points when operating mobile communica‐

tions equipment and especially your voice con‐

trol system:

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If you cannot be sure of this, stop the

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown

around and hit vehicle occupants. In addi‐

tion, cup holders, open stowage spaces and

mobile phone receptacles cannot always

retain all objects they contain.

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

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Observe the legal requirements for the coun‐

try in which you are driving.

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WARNING Risk of an accident from

operating mobile communication equip‐

ment while the vehicle is in motion

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While driving, only operate mobile communi‐

cations equipment and your voice control

system when the traffic conditions permit it.

You may otherwise be distracted from the

traffic conditions and cause an accident,

injuring yourself and others.

Mobile communications devices distract the

driver from the traffic situation. This could

266 Voice Control System

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Conducting a dialog

If you use the voice control system in an

emergency your voice can change and your

telephone call, e.g. an emergency call, can

thereby be unnecessarily delayed.

Familiarize yourself with the voice control

system functions before starting the journey.

For the dialog with the Voice Control System,

you can use complete sentences of colloquial

language as voice commands, such as, for exam‐

ple, "Please show me the list of the last calls" or

"How warm is it outside?". It is not necessary to

first change to the relevant application such as

"Telephone" or "Vehicle function".

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Comply with the loading guidelines

(/ page 106).

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To activate or continue dialog by using a

keyword: say "Hello Mercedes" to activate

the Voice Control System. Voice activation

must be switched on in the multimedia sys‐

tem (/ page 267). For this, it is not neces‐

sary to press up the £ rocker switch on

the multifunction steering wheel.

Voice activation can also be directly com‐

bined with a voice command, e.g. "Hi

Mercedes, how fast can I drive?".

Operation

Overview of operating the multifunction

steering wheel

The Voice Control System is operational approx‐

imately thirty seconds after the ignition is

switched on.

1

2

Press the rocker switch up: £ starts the

dialog

Press the control knob: 8 switches the

sound off or on (ends the dialog)

Turn the control knob up/down: increases/

decreases the volume

Press the rocker switch down: ~ rejects/

ends a call (ends the dialog)

or

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Press the £ rocker switch up on the mul‐

tifunction steering wheel.

You can say a voice command after an

acoustic signal.

3

Voice Control System 267

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To interrupt a voice output: speak in the

middle of a voice dialog when the system is

still answering.

The voice output is shortened and the con‐

clusion is reached more quickly.

The Speak During Voice Output option must

be switched on in the multimedia system for

this (/ page 267).

Full functionality is only available for you with

To correct an entry: say the Correction

activation of online voice control (/ page 267).

voice command.

To select an entry from the selection list:

say the line number or the contents.

To browse the selection list: say the Next

or Back voice command.

To interrupt the dialog: say the Pause voice

command.

Notes on the language setting

You can change the language of the Voice Con‐

trol System via the system language settings. If

the set system language is not supported by the

Voice Control System, English will be selected.

%

The dialog can be continued with the "Hello

Mercedes" voice command or by pressing up

the £ rocker switch on the multifunction

steering wheel.

To jump to the preceding dialog: say the

Back voice command.

To jump back to the top dialog level: say

the Home voice command.

To cancel the dialog: say the Close voice

command or press the 8 or ~ button

on the multifunction steering wheel.

The Voice Control System is available in English,

French, Portuguese and Spanish.

Overview of operable functions in the Voice

Control System

You can use the Voice Control System to operate

the following functions depending on the vehicle

equipment:

Setting the Voice Control System (multime‐

dia system)

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Requirements:

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Telephone

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For online voice control: your vehicle is

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Text messages

connected with your Mercedes me user

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Navigation

account (/ page 390).

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Address book

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There is an Internet connection

(/ page 394).

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Radio

R

Media

Vehicle functions

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For online use of contacts: online voice

control is activated.

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Weather

268 Voice Control System

Activating contacts for online use

Multimedia system:

for example. The full extent of the Digital

Operator's Manual is available when the vehi‐

cle is stationary. Here you can also find

explanatory videos which introduce you to

the functions of the Voice Control System.

Current application: on the multifunction

steering wheel, press the £ rocker switch

up and say the Help voice command. You will

receive suggestions and information about

operation of the Voice Control System for the

current application.

Continued dialog: say the Help voice com‐

mand during a voice dialog. For every step of

the dialog you receive matching information.

Specific function: say the voice command

for the desired function, e.g. with "Hello

Mercedes, I need help with the radio" or after

pressing the £ rocker switch on the multi‐

function steering wheel up, say the Help for

the telephone voice command, for example.

4

5

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©

Settings

System

Select Contacts for Online Use.

5

When the function is active, contacts will be

found more easily and accurately using voice

input. The quality of the enunciation of con‐

tact names by the system will also be

improved.

LINGUATRONIC

Switching voice activation of the Voice Con‐

trol System on/off

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Select Voice Activation "Hey Mercedes".

Depending on the previous status, the func‐

tion is activated or deactivated.

Switching on voice interruption

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Select Speak During Voice Output.

When the function is active, the "Hi

Mercedes" voice command can activate the

dialog.

If the function is active, a command can be

interjected during voice output of the sys‐

tem.

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Activating/deactivating online voice control

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Activate Online Voice Control.

Using the Voice Control System effectively

Voice Control System audible help functions

% Online voice control is activated at the fac‐

tory.

Using the corresponding voice commands you

receive the following information and assistance

in the following cases:

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Select Online Voice Control Subscr..

You will be connected with the Mercedes me

portal.

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For optimal operation: say the Voice con-

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Activate online voice control in the Mercedes

me portal.

trol tutorial voice command or call up the

Digital Operator's Manual with Could you go

to the Voice Control System tutorial please?,

Voice Control System 269

Essential voice commands

Notes on optimal use of the Voice Control

System

% To improve recognition, depending on the

outside temperature, either the blowers for

ventilation or heating are reduced when the

Voice Control System is started.

Notes on the voice commands

Notes on how to improve recognition:

Aside from the exact voice commands (see the

"Voice command" column in the following tables)

to call up specific functions, in most cases the

Voice Control System also understands a great

many paraphrases from daily usage. Examples of

these are listed in the "Colloquial examples" col‐

umn. For some languages however these exam‐

ples are only available to a limited extent.

% Content in angled brackets, e.g. <POI> or

<contact>, is a placeholder which has to be

completed by you with the desired term. The

voice command Set <POI> as intermediate

destination could, for example, be completed

with: Set Mercedes-Benz Arena as intermedi-

ate destination.

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Activate online voice control (/ page 267).

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Only operate the Voice Control System from

the driver's seat.

Notes on online voice control

Online voice control improves recognition and

makes additional results available as a result of

external information, e.g. information about POIs

and about the weather. We therefore recom‐

mend that you activate online voice control.

You will need a Mercedes me user account for

this. If you do not yet have a user account you

have to create one and connect it with your vehi‐

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Say the voice commands coherently and

clearly, but do not exaggerate the words.

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Avoid loud noises that cause interference

while making a voice command entry, e.g.

the entertainment in the rear passenger

compartment.

^RFor telephone or address book entries:

-

Only create sensible address book entries cle (/ page 298).

in the system/mobile phone, e.g. enter

Then call up your Mercedes me user account.

surname and first name in the correct

field.

The Mercedes me services are shown and can

be activated (/ page 299).

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Do not use any abbreviations, unneces‐

sary spaces or special characters.

In addition, online voice control must be activa‐

ted (/ page 267).

Overview of switch voice commands

Switch voice commands can be used to open

certain applications.

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For radio station names: say the Read out

station list voice command and say the

desired station name in the way the voice

output reads aloud to you.

270 Voice Control System

Switch voice commands

Voice command

Colloquial example

Function

Switches to navigation

Switches to the address book

Switch to navigation

I would like to go to navigation

Switch to address book

I would like to switch to the

address book

Switches to the telephone

Switch to telephone

Switch to messages

I would like to switch to the phone

Switches to the text message application

Can you switch to messages

please?

Switches to radio

Switches to media

Switch to radio

Switch to media

I would like to switch to the radio

I would like to switch to the media

application

Switches to the comfort settings

Switch to comfort

Switch to vehicle info

Switch to settings

I would like to go to the comfort

application

Switches to vehicle information

I would like to go to the vehicle

application

Switches to the menu with the setting options

I would like to go to the settings

menu

Voice Control System 271

% It is not necessary to first call up a menu in

order to operate a function it contains with

the Voice Control System. You can operate

the function directly using voice input, e.g.

call a contact or enter a destination for navi‐

gation. You can find further information in

the overview tables for voice commands.

gate to your own contacts. You can also carry

out important navigation settings directly. The

following list offers just a small selection of the

possible navigation commands. You will receive

additional suggestions if you say Help for naviga-

tion.

Overview of navigation voice commands

Using the navigation voice commands you can

enter POIs and conventional addresses or navi‐

Navigation voice commands

Voice command

Colloquial example

Function

Starts route guidance to the desired address.

Starts route guidance to a contact from the address book.

Navigate to <address>

Navigate to <contact>

Navigate to Canal Street, New York

Drive/bring me to the contact

address of John Doe

272 Voice Control System

Voice command

Colloquial example

Function

The example is for the English lan‐

guage:

Drive to Parade.Help.Bleat

Starts route guidance to a 3 word address from what3words.

The example mentioned navigates you to the Empire State Building.

Observe the following information:

Navigate to <3 word address>

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3 word addresses are language dependent.

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Searching for a destination using 3 word addresses is not possible in

all countries and in all languages. Additional information on 3 word

addresses from what3words can be found in the Navigation section

under "Entering the destination as a 3 word address".

The Empire State Building, for example, has the following 3 word

addresses:

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English: parade.help.bleat

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French: commun.verbe.bisquer

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Spanish: suertes.diga.pesca

Starts route guidance to the home address.

Home

I would like to go home/I want to

drive to my home address

Starts route guidance to work.

Enters a POI, e.g. Brandenburg Gate.

Starts route guidance to a POI.

Work

I would like to navigate to work

Take me to a POI

Enter POI

Navigate to <POI>

Navigate to "McDonald's"

Voice Control System 273

Voice command

Colloquial example

Function

Searches online for a POI and starts route guidance.

Starts route guidance to a destination.

Navigate to the online POI <POI>

Start route guidance

Navigate to online POI "McDonald's

Begin route guidance/Can you

start route guidance?

Cancels route guidance.

Cancel route guidance

Restart route guidance

Can you quit route guidance?

Continues route guidance after a break.

I would like to resume route guid-

ance

Selects an intermediate destination for the route.

Selects an intermediate destination from the contacts for the route.

Selects a POI as an intermediate destination for the route.

Selects a destination in another country.

Set <address> as intermediate des- Set "9 Euclid Avenue in Cleveland"

tination as an intermediate destination

Set <contact> as intermediate des- Set "John Doe" as intermediate des-

tination tination

Set <POI> as intermediate destina- Set "Trump Tower" as an intermedi-

tion

ate destination

Enter address in <country>

I would like to enter a new address

in "France"

Enters a ZIP code.

Enter ZIP code

Start route guidance to a new ZIP

code

Selects a destination from the previous destinations.

Last destinations

Show the previous destinations

274 Voice Control System

Voice command

Colloquial example

Function

Shows one of the alternative routes calculated.

Switches on voice output for route guidance.

Switches off voice output for route guidance.

Displays traffic information on the map.

Hides the traffic information.

Show alternative routes

Driving recommendations on

Driving recommendations off

Show traffic map

Search for alternative routes

Switch on driving recommendations

Mute the driving instructions

Switch on traffic jam info

Hide traffic map

Switch off the traffic jam messages

Displays the POI symbols on the map.

POI icons on

Show me point of interest icons on

the map please

Hides the POI symbols.

Hide POI icons

I would like to hide all POI symbols

Overview of telephone voice commands

book. The following list offers just a small selec‐

tion of the possible telephone commands. You

will receive additional suggestions if you say

Help for phone.

You can use the telephone voice commands to

make phone calls or search through the address

Voice Control System 275

Telephone voice commands

Voice command

Colloquial example

Function

Makes a telephone call by entering the telephone number directly.

Call <telephone number>

Call <contact>

I would like you to dial 0171xxxxxxx

Call Jane Smith on her mobile

Makes a telephone call directly by entering a name from the address

book.

Triggers an emergency call to the Mercedes-Benz emergency call center.

Call Mercedes-Benz emergency

call center

Could you call the Mercedes-Benz

emergency center?

Places a call with Mercedes-Benz breakdown assistance.

Call Mercedes me

I’d like you to call the MB break-

down assistance please

Shows the list of missed calls.

Latest calls

Show me the list of missed calls

Show me the last calls

The list shows all outgoing, incoming and missed calls.

Shows the list of incoming calls.

Previous calls

Incoming calls

Outgoing calls

Search for <contact>

Show me the calls received

Show me the list of outgoing calls

Shows the list of outgoing calls.

Opens the contact data of a contact in the address book.

Could you open the contact "John

Doe"?

276 Voice Control System

Voice command

Colloquial example

Function

Makes a call to the last telephone number dialed.

Changes the primary telephone

Redial

Redial/Call last phone number

Change phone

Could you please switch to the sec-

ond phone?

Overview of radio voice commands

another application is visible in the foreground.

The following list offers just a small selection of

the possible radio voice commands. You will

receive additional suggestions if you say Help

for radio.

Radio voice commands can also be used when

the radio application runs in the background and

Radio voice commands

Voice command

Colloquial example

Function

To select the radio station mentioned

Station <station name>

I would like to select station "Cool

FM"

To enter a radio frequency, e.g. for the FM range

Frequency <frequency>

Go to station/radio frequency

"eighty seven point five mega-

hertz".

The next radio station in a list is called up

To switch to the previous station

Next radio station

Previous station

Call up the next radio station

Switch to the last station/to the

previous program

Voice Control System 277

Voice command

Colloquial example

Function

To save a station name for a radio station

To show the list of stations that can be received

Save radio station

Show station list

Save the radio station, please

Please show me the list of all sta-

tions

To listen to the names of all receivable stations

Read out radio station list

I'd like to listen to the station/

program list, please

To switch on traffic announcements

To switch off traffic announcements

Traffic information on

Traffic information off

Radio info on

Switch on the traffic info

I'd like to switch off traffic info

To switch on information about the current station

I want you to turn on additional

radio station text

To switch off information about the current station

Radio info off

I want you to turn off additional

radio station text

Overview of media player voice commands

background and another application is visible in

the foreground. The following list offers just a

small selection of the possible media player

voice commands. You will receive additional sug‐

gestions if you say Help for media or Help for

player.

Media player voice commands can also be used

when the media player application runs in the

278 Voice Control System

Media player voice commands

Voice command

Colloquial example

Function

The names of all available tracks, albums, artists, composers or genres

are accepted during the search. In the case of a clear search result the

track found is played back immediately.

Play <track/albums/artists/

composers/music genres>

Play "Yellow Submarine"

The available tracks are played back.

The available albums are played back.

The available artists are played back.

Play track <track>

Play album <album>

Play artist <artist>

Play song "So What"

Play album "A Night at the Opera"

I want to listen to the artist

"Madonna"

The available composers are played back.

The available music genres are played back.

Play composer <composer>

Play music genre <music genre>

Search for track <track>

I'd like to hear the composer "Lud-

wig van Beethoven"

I'd like to hear the music genre

"Bebop"

The names of all available tracks are accepted during the search. A selec‐

tion list appears from which you can select the desired music. If you wish

to play all the tracks in a selection list, say "Play all tracks".

I would like to search for the song

"Sailing"

The names of all available albums are accepted during the search. A

selection list appears from which you can select the desired music. If you

wish to play all the tracks in a selection list, say "Play all tracks".

Search for album <album>

Search for album "A Night at the

Opera"

Voice Control System 279

Voice command

Colloquial example

Function

The names of all available artists are accepted during the search. A selec‐

tion list appears from which you can select the desired music. If you wish

to play all the tracks in a selection list, say "Play all tracks".

Search for artist <artist>

I would like to search for the artist

"Elton John"

The names of all available composers are accepted during the search. A

selection list appears from which you can select the desired music. If you

wish to play all the tracks in a selection list, say "Play all tracks".

Search for composer <composer>

Search for composer "Beethoven"

Search for music genre "Classical"

The names of all available music genres are accepted during the search. A

selection list appears from which you can select the desired music. If you

wish to play all the tracks in a selection list, say "Play all tracks".

Search for music genre <music

genre>

Plays back the next track.

Next track

Start the next song/video clip/film

Play the last song/track/clip again

I'd like to listen to this track again

I'd like to hear similar music

Play me a random track

Plays back the previous track.

The current track is played back from the beginning.

Plays back similar tracks.

Previous track

Repeat this track

Play similar music

Play random music

Random playback on

Plays back random tracks.

Switches to random mode.

Turn random playback on

280 Voice Control System

Voice command

Colloquial example

Function

Switches off random mode.

Random track list off

What am I listening to?

Switch off shuffle mode

The information about the track currently playing is read aloud.

Which music is currently playing?

Overview of message voice commands

ing list offers just a small selection of the possi‐

ble message commands. You will receive addi‐

Messages can be created, edited and listened to

using the message voice commands. The follow‐

tional suggestions if you say Help for messaging.

Message voice commands

Voice command

Colloquial example

Function

Creates a text message. All address book names are available.

Text message to <Name>

I would like to write a new text to

"John Doe's mobile number"

Writes a text message to the person mentioned. The content of the text

can be spoken immediately if online voice control has been activated.

Text message to <Name> <Text>

Read out new text messages

I would like you to write a new text

to "Jane Doe" with the following

text: "I am running late"

Reads out new text messages.

I would like you to read out the

new text messages

Reads out the last text message from the person mentioned.

Read out the last text message

from <Name>

I would like you to read out the last

text message from "John Doe"

Voice Control System 281

Overview of vehicle voice commands

The following list offers just a small selection of

the possible vehicle voice commands. You will

receive additional suggestions if you say Help

for vehicle settings or Help for vehicle functions.

then all actions are carried out automatically

for the driver's seat.

You can use the vehicle voice commands to

directly call up the corresponding menus for the

vehicle settings and operate vehicle functions.

% If no seat or side is mentioned for com‐

mands that relate to a seat or side of vehicle

Vehicle voice commands

Voice command

Colloquial example

Function

Lowers the temperature of the air conditioning system.

Temperature colder

I would like to reduce the tempera-

ture

Switches on air recirculation mode for the air conditioning system.

Air recirculation on

I would like to activate the air circu-

lation

Switches on automatic climate control for the driver's or front passenger

side.

Automatic climate control driver on I would like to switch on the auto-

matic climate control for the driv-

er's seat

Switches the ambiance light, e.g. to blue.

Ambient light blue

I would like to set the interior light-

ing to blue

Switches on the wave massage for the driver's or front passenger seat.

Wave massage driver on

I would like to switch on the wave

massage for the driver's seat

282 Voice Control System

Voice command

Colloquial example

Function

Switches off the massage function for the driver's or front passenger seat.

Massage driver's seat off

Switch the driver's side massage

off

Switches on the seat heating for the driver's or front passenger seat.

Sets the seat heating for the driver's or front passenger seat to level 2.

Seat heating driver on

I would like to switch on the seat

heating for the driver's seat

Seat heating front passenger level

2

Seat heating front-passenger on

level 2

Calls up the current speed limit.

Calls up the outside temperature.

Current speed limit

Outside temperature

I would like to hear the speed limit

I would like to find out what the

temperature outside is like

Calls up average consumption.

Calls up the vehicle data.

Average consumption

Vehicle data

What is the current average con-

sumption?

Can you please display the vehicle

data menu?

Calls up the current range data.

Displays the assistance settings.

Range

Tell me the current range

Assistance menu

Show me the driver assistance set-

tings

Voice Control System 283

Voice command

Colloquial example

Function

Displays the climate control settings.

Climate control menu

I would like to see the climate con-

trol menu

Displays the light settings.

Light menu

I would like to change the light set-

tings

Displays the seat adjustment settings.

Displays the massage settings.

Seats menu

I would like to switch to seat menu

Massage menu

I would like to switch to the mas-

sage seat menu

Calls up the next service due date.

Next service

Tell me my next service appoint-

ment

Voice Control System for Your Mercedes GLC Class SUV First generation (2015-2021)

Related Topics