Get Breakdown assistance -> Tow-starting or towing away Guide for Mercedes GLE SUV Fourth Generation (2020-2026)

Replacing the 12 V battery

Observe the notes on the 12 V battery

(/ page 664).

Mercedes-Benz recommends that you have the

12 V battery replaced at a qualied specialist

workshop, e.g. at a Mercedes-Benz Service

Centre.

Observe the following notes if you want to replace

the battery yourself:

Always replace a faulty battery with a battery

which meets the specic vehicle require-

ments.

The vehicle is equipped with an AGM (Absorb-

ent Glass Mat) technology battery or a lithium-

ion battery. Full vehicle functionality is only

guaranteed with an AGM battery or lithium-ion

battery. For safety reasons, Mercedes-Benz

recommends that you only use batteries which

have been tested and approved for your vehi-

cle by Mercedes-Benz.

Use detachable parts such as vent hoses,

elbow ttings or terminal covers from the bat-

tery which is to be replaced.

Make sure that the vent hose is always con-

nected to the original opening on the side of

the battery.

Fit any existing or supplied cell caps.

Otherwise, gases or battery acid could

escape.

Make sure that detachable parts are recon-

nected in the same way.

Tow-starting or towing away

Overview of the permitted towing methods (not

plug-in hybrid)

NOTE Damage from automatic braking

If one of the following functions is activated,

the vehicle will brake automatically in certain

situations:

Active Brake Assist

Active Distance Assist DISTRONIC

HOLD function

Active Parking Assist

To avoid damaging the vehicle, deactivate

these systems e.g. during towing or in the car

wash.

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing with both axles on the ground, use a

tow rope or tow rod. Do not use tow bar systems.

NOTE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

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Permitted towing methods

Vehicle equipment/towing method

Both axles on the ground Front axle raised Rear axle raised

4MATIC vehicles Yes, for a maximum of 50 km at

50 km/h

No No

Vehicles with rear wheel drive Yes, for a maximum of 50 km at

50 km/h

No Yes, if the steering wheel is xed in

the centre position with a steering

wheel lock

Towing with a raised axle: towing should be per-

formed by a towing company.

Permitted towing methods (plug-in hybrid)

In the event of a breakdown, Mercedes-Benz rec-

ommends that you have the vehicle transported

instead of towed.

Use a tow rope or a tow bar when towing with

both axles on the ground. Do not use tow bar sys-

tems.

NOTE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

In the following cases, only transport is permissi-

ble:

the driver display is not working

The display message á

Towing not per-

mitted See Owner's Manual

appears in the

driver display.

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Permitted towing methods

Both axles on

the ground

Front axle

raised

Rear axle

raised

Yes, no fur-

ther than

50 km at

50 km/h

No No

Exception: if the vehicle is located in a danger

zone, it can be recovered from the danger zone

despite the display message or the display not

working.

It must not be towed further than 50 m with both

axles on the ground. A towing speed of 10 km/h

must not be exceeded. Beyond these limits, only

transporting is permitted.

Towing away the vehicle with both axles on the

ground

Observe the notes on the permitted towing

methods (/ page 671).

Plug-in hybrid: observe the notes on the per-

mitted towing methods (/ page 672).

Make sure that the battery is connected and

charged.

A discharged battery has the following eects:

the vehicle cannot be switched on

the electric parking brake cannot be released

or applied

The transmission cannot be shied to position

i or j

If the transmission cannot be shied to posi-

tion i, or the multifunction display in the

instrument cluster does not show anything,

the vehicle must be transported away

(/ page 674). A towing vehicle with liing

equipment is required for vehicle transporta-

tion.

NOTE Damage due to towing away at

excessively high speeds or over long dis-

tances

The drivetrain could be damaged when towing

at excessively high speeds or over long distan-

ces.

A towing speed of 50 km/h must not be

exceeded.

A towing distance of 50 km must not be

exceeded.

WARNING Risk of accident when towing a

vehicle which is too heavy

If the vehicle to be tow-started or towed away

is heavier than the permissible gross mass of

your vehicle, the following situations can

occur:

the towing eye may become detached.

the vehicle/trailer combination may

swerve or overturn.

Before tow-starting or towing away,

check if the vehicle to be tow-started or

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F167 0057 02

towed away exceeds the permissible

gross mass.

Information on the permissible gross mass of

the vehicle can be found on the vehicle identi-

cation plate (/ page 825).

Do not open the driver's door or front

passenger door as the transmission could oth-

erwise shi to position j automatically.

Fit the towing eye (/ page 677).

Fasten the towing device.

NOTE Damage due to incorrect connec-

tion of the tow bar

Only connect the tow rope or tow bar to

the towing eyes.

You can also attach the tow bar to the trailer

hitch.

Deactivate the automatic locking mechanism

(/ page 159).

Do not activate the HOLD function.

Deactivate tow-away protection

(/ page 177).

Deactivate Active Brake Assist (/ page 391).

Shi the transmission to position i

(/ page 308) .

Release the electric parking brake.

WARNING Risk of accident due to limited

safety-related functions during the towing

process

Safety-related functions are limited or no lon-

ger available in the following situations:

the vehicle is switched o.

the brake system or power steering system

is malfunctioning.

the energy supply or the on-board electri-

cal system is malfunctioning.

When your vehicle is towed away, signicantly

more eort may be required to steer and

brake than is normally required.

Use a tow bar.

Make sure that the steering wheel can

move freely before towing the vehicle

away.

NOTE Damage due to excessive tractive

power

If you pull away sharply, the tractive power

may be too high and the vehicles could be

damaged.

Pull away slowly and smoothly.

Loading the vehicle for transport

Plug-in hybrid: transportation of vehicles should

only be carried out by professional recovery com-

panies.

Observe the notes on towing away

(/ page 64).

Connect the towing device to the towing eye

in order to load the vehicle.

You can also attach the tow bar to the trailer

hitch.

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Shi the automatic transmission to position

The automatic transmission may be locked in

position j in the event of damage to the

electrics. To shi to i, provide the on-board

electrical system with power (/ page 59).

Load the vehicle onto the transporter.

Shi the automatic transmission to position

Use the electric parking brake to secure the

vehicle against rolling away.

Only secure the vehicle by the wheels.

Vehicles with ADS PLUS (Adaptive Damping Sys-

tem PLUS)

WARNING Risk of an accident when trans-

porting vehicles with Adaptive Damping

System PLUS

When transporting vehicles with Adaptive

Damping System PLUS, the vehicle/trailer

combination may begin to rock and start to

skid.

Load the vehicle correctly onto the

transporter.

Secure the vehicle on all four wheels

with suitable tensioning straps.

Do not exceed the maximum permissible

speed of 60 km/h when transporting.

NOTE Damage to the vehicle from secur-

ing it incorrectly

Aer loading, the vehicle must be

secured on all four wheels. Otherwise,

the vehicle could be damaged.

A minimum distance of 20 cm upwards

and 10 cm downwards must be kept to

the transport platform.

Secure the vehicle at all four wheels aer

4MATIC vehicles/vehicles with automatic trans-

mission

Make sure that the front and rear axles come

to rest on the same transportation vehicle.

NOTE Damage to the drive train due to

incorrect positioning of the vehicle

Do not position the vehicle above the

connection point of the transport vehi-

cle.

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Towing eye storage location

Plug-in hybrid

The towing eye is located in the load compart-

ment on the right behind the service ap 1.

Not plug-in hybrid

Vehicles with two rows of seats

Towing eye 1 is located under the load compart-

ment oor by the tyre-change tool kit.

Vehicles with three rows of seats

Towing eye 1 is located under the load compart-

ment oor.

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Fitting and removing the towing eye

AMG Line

All other vehicles

AMG Line: Press the cover 1 on the rear

bumper inwards at the marking and remove.

Lever o the cover

2 on the front bumper

from below using a suitable object, e. g.

screwdriver. Remove the cover from the open-

ing, do not pull it o.

All other vehicles: Press the cover 1 inwards

at the marking and remove.

Screw in the towing eye clockwise as far as it

will go and tighten.

Vehicles with a trailer hitch: vehicles with a trailer

hitch do not have a rear bracket for the towing

eye. Fasten the tow bar to the trailer hitch.

Aer removing the towing eye, engage the

cover 1 in the bumper.

NOTE Damage to the vehicle due to incor-

rect use of the towing eye or trailer hitch

When a towing eye or trailer hitch is used to

recover a vehicle, the vehicle may be damaged

in the process.

Only use the towing eye or trailer hitch to

tow away or tow start the vehicle.

Do not use the towing eye or trailer hitch

to tow the vehicle during recovery.

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F167 0057 02

Tow-starting the vehicle

Vehicles with automatic transmission

Observe the following note on material dam-

age:

NOTE Damage to the automatic transmis-

sion due to tow-starting

The automatic transmission may be damaged

in the process of tow-starting vehicles with

automatic transmission.

Vehicles with automatic transmission

must not be tow-started.

Electrical fuses

Notes on electrical fuses

WARNING Risk of accident and injury due

to overloaded lines

If you manipulate or bridge a faulty fuse or if

you replace it with a fuse with a higher amper-

age, the electric line could be overloaded.

This could result in a re.

Always replace faulty fuses with speci-

ed new fuses containing the correct

amperage.

NOTE Damage due to incorrect fuses

Using incorrect fuses can result in damage to

electrical components or systems or their

functions being considerably restricted.

Use only fuses approved for Mercedes-

Benz with the respective specied fuse

rating.

Blown fuses must be replaced with fuses of the

same rating, which you can recognise by the col-

our and the label. The fuse ratings and further

information to be observed can be found in the

fuse assignment diagram.

Fuse assignment diagram: on the fuse box in the

load compartment (/ page 680).

NOTE Damage or malfunctions caused by

moisture

Moisture may cause damage to the electrical

system or cause it to malfunction.

When the fuse box is open, make sure

that no moisture can enter the fuse box.

When closing the fuse box, make sure

that the seal of the lid is positioned cor-

rectly on the fuse box.

If the newly inserted fuse also blows, have the

cause traced and rectied at a qualied specialist

workshop.

Ensure the following before replacing a fuse:

The vehicle is secured against rolling away.

All electrical consumers are switched o.

The vehicle is switched o.

The electrical fuses are located in various fuse

boxes:

Fuse box in the engine compartment on the

le-hand side of the vehicle, when viewed in

the direction of travel (/ page 679)

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Breakdown assistance -> Tow-starting or towing away for Your Mercedes GLE SUV Fourth Generation (2020-2026)

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