Get Practical advice Guide for Renault Zoe 4 Door First Generation (2012-2018)

5.1

Section 5: Practical advice

Tool kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.2

Tyre inflation kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.3

Tyres (tyre and wheel safety, use in winter) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.6

Headlights (changing bulbs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.9

Rear lights (changing bulbs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.10

Indicator lights (changing bulbs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.11

interior lighting:<UD-sous-titre> changing bulbs</UD-sous-titre> . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.12

Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.13

RENAULT card: battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.15

Fitting a radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.16

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.17

Wipers (replacing blades) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.18

Towing/breakdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.19

Operating faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5.22

5.2

Lever 1

This locks or unlocks the wheel bolts

and tow eye.

Tow eye 2

Refer to the information on “Towing” in

Section 5.

The tools included in the tool kit depend

on the vehicle.

Tool kit A is located in the tray under

the luggage compartment carpet.

TOOL KIT

Never leave tools unse-

cured in the vehicle: there

is a risk that they may be

thrown about during brak-

ing. After use, check that all the

tools are correctly clipped into the

tool kit, then position it correctly in

its housing: there is a risk of injury.

If wheel bolts are supplied in the

tool kit, only use these bolts for the

emergency spare wheel: refer to the

label affixed to the emergency spare

wheel.

5.3

TYRE PRESSURE KIT (1/3)

The kit is only approved for

inflating the tyres of the ve-

hicle originally equipped

with the kit.

It must never be used to inflate

the tyres of another vehicle, or any

other inflatable object (rubber ring,

rubber boat, etc.).

Avoid spillage on skin when hand-

ling the repair liquid bottle. If drop-

lets do leak out, rinse them off with

plenty of water.

Keep the repair kit away from chil-

dren.

Do not dispose of the empty bottle

in the countryside. Return it to your

approved dealer or to a recycling or-

ganisation.

The bottle has a limited service

life which is indicated on its label.

Check the expiry date.

Contact an approved dealer to re-

place the inflation tube and repair

product bottle.

The kit repairs tyres when

tread A has been dam-

aged by objects smaller

than 4 mm. It cannot repair

all types of puncture, such as cuts

larger than 4 mm, or cuts in tyre

sidewall B.

Ensure also that the wheel rim is in

good condition.

Do not pull out the foreign body

causing the puncture if it is still in

the tyre.

Do not attempt to use the

inflation kit if the tyre has

been damaged as a result

of driving with a puncture.

You should therefore carefully check

the condition of the tyre sidewalls

before any operation.

Driving with underinflated, flat or

punctured tyres can be dangerous

and may make the tyre impossible

to repair.

This repair is temporary.

A tyre which has been punctured

should always be inspected (and re-

paired, where possible) as soon as

possible by a specialist.

When taking a tyre which has been

repaired using this kit to be replaced,

you must inform the specialist.

When driving, vibration may be felt

due to the presence of the repair

product injected into the tyre.

5.4

TYRE PRESSURE KIT (2/3)

Depending on the vehicle, in the event

of a puncture, use the kit located in the

boot or underneath the luggage com-

partment carpet.

Vehicle fitted with a tyre pressure

loss warning system

If under-inflated (puncture, low pres-

sure, etc.), the warning light



lights up on the instrument panel. See

“Tyre pressure loss warning” in Section

With the engine running and the

parking brake applied,

– unroll the hose from the container;

– connect the compressor hose 3 to

the container’s inlet 8;

– depending on the vehicle, connect

the container 8 to the compressor

from the container recess 7;

– unscrew the valve cap on the rele-

vant wheel and screw on the con-

tainer’s inflation adapter 1;

– disconnect any accessories previ-

ously connected to the vehicle’s ac-

cessories sockets;

– adapter 2 must be connected to the

vehicle accessories socket;

Before using this kit, park

the vehicle at a sufficient

distance from traffic, switch

on the hazard warning

lights, apply the handbrake, ask all

passengers to leave the vehicle and

keep them away from traffic.

If the vehicle is parked on

the hard shoulder, you must

warn other road users of

your vehicle’s presence

with a warning triangle or with other

devices as per the legislation apply-

ing to the country you are in.

– press switch 4 to inflate the tyre to

the recommended pressure (please

refer to the information in the section

on “Tyre pressure”);

– after a maximum of 15 minutes, stop

inflating and read the pressure (on

pressure gauge 5).

Note: while the container is empty-

ing (approximately 30 seconds), the

pressure gauge 5 will briefly indicate

a pressure of up to 6 bar. The pres-

sure will then drop.

– adjust the pressure: to increase

it, continue inflation with the kit; to

reduce it, press button 6.

5.5

TYRE PRESSURE KIT (3/3)

If a minimum pressure of 1.8 bar is

not reached after 15 minutes, repair

is not possible; do not drive the ve-

hicle but contact an approved dealer.

Once the tyre is correctly inflated,

remove the kit: slowly unscrew the in-

flation adapter 1 to prevent any repair

product from escaping and store the

container in plastic packaging to pre-

vent the product from escaping.

– Affix the driving recommendation

label to the dashboard where it can

easily be seen by the driver;

– Put the kit away.

– At the end of this initial inflation op-

eration, air will still escape from the

tyre. You must drive a short distance

in order to seal the hole.

– Start immediately and drive at

between 12 and 40 mph (20 and

60 km/h) in order to distribute the

product evenly in the tyre and, after

driving for 2 miles (3 km), stop and

check the pressure.

– If the pressure is greater than

1.3 bar but less than the recom-

mended pressure (refer to the label

affixed to the edge of the driver’s

door), readjust it. Otherwise, please

contact an authorised dealer: the

tyre cannot be repaired.

Precautions when using the

kit

The kit should not be operated for more

than 15 consecutive minutes.

Nothing should be placed

around the driver’s feet

as such objects may slide

under the pedals during

sudden braking manoeuvres and

obstruct their use.

Please be aware that a

poorly tightened or miss-

ing valve cap can make the

tyres less airtight and may

lead to pressure loss.

Always use valve caps identical to

those fitted originally and tighten

them fully.

Following repair with the kit,

do not travel further than

120 miles (200 km). In addi-

tion, reduce your speed and

under no circumstances exceed

48 mph (80 km/h). The sticker,

which you must affix in a prominent

position on the dashboard, reminds

you of this.

Depending on the country or local

legislation, a tyre repaired with the

inflation kit may need to be replaced.

5.6

TYRES (1/3)

Maintaining the tyres

The tyres must be in good condition

and the tread form must have sufficient

depth; tyres approved by our Technical

Department have wear warning strips 1

that are indicators moulded into the

tread at several points.

The tyres are the only contact between

the vehicle and the road, so it is essen-

tial to keep them in good condition.

You must make sure that your tyres

conform to local road traffic regulations.

When the tyre tread has been worn to

the level of the wear indicators, they

become visible 2: it is then necessary

to replace your tyres because the tread

rubber is no more than 1.6 mm deep,

resulting in poor roadholding on wet

roads.

An overloaded vehicle, long journeys

by motorway, particularly in very hot

weather, or continual driving on poorly

surfaced minor roads will lead to more

rapid tyre wear and affect safety.

For your safety, please re-

spect the speed limit.

When they need to be re-

placed, only tyres of the

same make, size, type and profile

should be used on a single axle.

They must: either have a load ca-

pacity and a speed capacity at

least equal to the original tyres,

or correspond to those recom-

mended by your authorised

dealer.

Failure to heed these instructions

could endanger your safety and

affect your vehicle’s roadworthi-

ness.

Risk of loss of control of the ve-

hicle.

Incidents which occur when

driving, such as striking the

kerb, may damage the tyres

and wheel rims, and could

also lead to misalignment of the

front or rear axle geometry. In this

case, have the condition of these

checked by an approved dealer.

5.7

TYRES (2/3)

Tyre pressures

Adhere to the tyre pressures. The tyre

pressures should be checked at least

once a month and additionally before

any long journey (refer to the label af-

fixed to the edge of the driver’s door).

Please refer to the information on “Tyre

pressures” in Section 4.

Pressures should be checked when the

tyres are cold; ignore higher pressures

which may be reached in hot weather

or following a fast journey.

If tyre pressures cannot be checked

when the tyres are cold, the normal

pressures must be increased by 0.2 to

0.3 bar (or 3 PSI).

Never deflate a hot tyre.

Incorrect tyre pressures

lead to abnormal tyre wear

and unusually hot running.

These are factors which

may seriously affect safety and lead

to:

– poor road holding,

– risk of bursting or tread separa-

tion.

The pressure depends on the load

and the speed of use. Adjust the

pressure according to the condi-

tions of use (refer to the label affixed

to the edge of the driver’s door).

Please be aware that a

poorly tightened or miss-

ing valve cap can make the

tyres less airtight and lead

to pressure loss.

Always use valve caps identical to

those fitted originally and tighten

them fully.

Vehicle fitted with a tyre pressure

loss warning system

If under-inflated (puncture, low pres-

sure, etc.), the warning light

 on

the instrument panel comes on. See

“Tyre pressure loss warning” in chap-

ter 2.

5.8

Studded tyres

This type of equipment may only be

used for a limited period and as laid

down by local legislation. It is neces-

sary to observe the speed specified by

current legislation.

These tyres must, at a minimum, be

fitted to the two front wheels.

NB:

The use of snow tyres, winter tyres or

studded tyres significantly reduces the

vehicle range.

TYRES (3/3)

Changing wheels around

This practice is not recommended.

Fitting new tyres

For safety reasons, this op-

eration must be carried out

by a specialist.

Fitting different tyres may

change your vehicle as follows:

– It may mean that your vehicle no

longer conforms to current regu-

lations;

– It may change the way it handles

when cornering;

– It may cause the steering to be

heavy;

– It may affect the use of snow

chains.

Use in winter

Chains

For safety reasons, fitting snow

chains to the rear axle is strictly for-

bidden.

Chains cannot be fitted to tyres which

are larger than those originally fitted to

the vehicle.

Snow or Winter tyres

We would recommend that these be

fitted to all four wheels to ensure that

your vehicle retains maximum adhe-

sion.

Warning: These tyres sometimes have

a specific direction of rotation and a

maximum speed index which may be

lower than the maximum speed of your

vehicle.

In all cases, we would recommend

that you contact an approved Dealer

who will be able to advise you on

the choice of equipment which is

most suitable for your vehicle.

Chains may only be fitted to tyres of the same size as those originally

fitted to your vehicle.

Chains may be fitted, provided that they are specific chains. We would

advise you to consult an approved dealer.

5.9

FRONT HEADLIGHTS: changing bulbs

Direction indicators

Unscrew bulb holder 1 a quarter of a

turn, then replace the bulb.

Bulb type: PY21W.

The bulbs detailed below can be re-

placed. However, we would advise you

to have them replaced by an authorised

dealer if it proves difficult.

Obtain an emergency kit containing

a set of spare bulbs and fuses from

an approved Dealer.

Main beam/dipped headlights

Remove cover A.

Unscrew bulb holder 2 and remove the

set from its housing.

Disconnect the bulb.

Bulb type: H7.

It is essential to use anti U.V. 55W

bulbs so as not to damage the plastic

on the headlights.

Do not touch the bulb glass.

When the bulb has been changed,

make sure you refit the cover correctly.

During re-assembly, make sure you do

not trap the wiring with the bulb holder.

Daytime running lights

Please contact an authorised dealer.

The bulbs are under pres-

sure and can break when

replaced.

Risk of injury.

When working in the engine

compartment, certain parts

may be hot. In addition,

the engine cooling fan can

come on at any moment.

Risk of burns or serious injury.

Do not do any work under

the bonnet when the vehicle

is charging or when the igni-

tion is switched on.

5.10

– release the light assembly from out-

side the vehicle by pulling towards

the rear;

– unscrew bulb holder 3 (parking light

and brake light) or 4 (direction indi-

cator), then replace the bulb.

Side light and brake light 5

Bulb type: PR21W.

Direction indicator lights 6

Bulb type: PY21W.

Direction indicator lights/

brake and side lights

– Open the boot;

– unclip the head of the upper clips 2

to unlock;

– unclip 2 on the trim;

– release trim;

– unscrew 1;

REAR LIGHTS AND SIDE LIGHTS: changing bulbs (1/2)

Refitting

To refit, proceed in the reverse order,

taking care not to damage the wiring.

The bulbs are under pres-

sure and can break when

replaced.

Risk of injury.

5.11

The bulbs are under pres-

sure and can break when

replaced.

Risk of injury.

REAR AND SIDE LIGHTS: changing bulbs (2/2)

High-level brake light 7

Consult an approved dealer.

Reversing lights and rear fog

lights 8

Access bulb holder via the underneath

of the vehicle, then unscrew it by turn-

ing towards the centre of the vehicle.

Fog light

Bulb type: PR21W.

Reversing light

Bulb type: P21W.

Side indicator lights 11

– Unclip indicator light 11 (using a flat-

blade screwdriver type tool posi-

tioned at A to move the indicator light

towards the front of the vehicle);

– Turn the bulb holder a quarter of a

turn and take out the bulb.

Bulb type: W5W.

Number plate lights 9

– Unclip light 9 by pressing tab 10;

– remove the light cover to gain access

to the bulb.

Bulb type: W5W.

5.12

INTERIOR LIGHTING: changing bulbs

The bulbs are under pres-

sure and can break when

replaced.

Risk of injury.

Courtesy light

Unclip the lens (using a flat-blade

screwdriver or similar).

Remove the bulb concerned.

Bulb type 1: W5W.

Disconnect the light.

Press tab 3 to release the lens 5 and

access bulb 4.

Bulb type: W5W.

Luggage compartment light

Unclip light 2 by pressing the tabs on

each side (using a flat-blade screw-

driver or similar).

Disconnect the light.

5.13

Fuse box

If any electrical component does not

work, check the condition of the fuses.

Unclip the access flap A.

Tweezers 1

Remove the fuse using tweezers 1, lo-

cated at the back of flap A.

To remove the fuse from the tweezers,

slide the fuse to the side.

It is not advisable to use the free fuse

locations.

Check the fuse in question

and replace it, if neces-

sary, by a fuse of the same

rating.

If a fuse is fitted where the rating is

too high, it may cause the electrical

circuit to overheat (risk of fire) in the

event of an item of equipment using

an excessive amount of current.

FUSES (1/2)

In accordance with local legislation

or as a precautionary measure:

Obtain an emergency kit containing

a set of spare bulbs and fuses from

an approved Dealer.

5.14

FUSES (2/2)

Allocation of fuses

(the presence of certain fuses depends

on the vehicle equipment level)

1 Brake light;

2 Horn;

3 Instrument panel;

4 Automatic door locking;

5 Direction indicator lights;

6 Cigarette lighter;

7 Windscreen washer;

8 Radio;

9 Rear windscreen wiper;

10 Front ceiling light and boot light;

11 Pedestrian horn;

12 Brake switch;

13 Driver’s window winder;

14 Heated door mirrors.

Check the fuse in question

and replace it, if neces-

sary, by a fuse of the same

rating.

If a fuse is fitted where the rating is

too high, it may cause the electrical

circuit to overheat (risk of fire) in the

event of an item of equipment using

an excessive amount of current.

5.15

Operating faults

If the battery is too weak to ensure cor-

rect operation, you can still start (insert

the RENAULT card in the card reader)

and lock/unlock the vehicle (refer to the

information on "Locking/unlocking the

doors" in Section 1).

RENAULT CARD: battery

Replacing the battery

When the message “Keycard battery

low” appears on the instrument panel,

replace the RENAULT card battery,

press the button 1 while pulling on

the emergency key 2, then unclip the

cover 3 using the tab 4.

Remove the battery by pressing on one

side (movement A) and by lifting the

other (movement B) then replace it, en-

suring the polarity and model, shown

on cover 3 are respected.

Do not throw away your

used batteries; give them to

an organisation responsible

for collecting and recycling

batteries.

When refitting, proceed in the reverse

order, then depending on the vehicle,

press one of the buttons on the card

four times, close to the vehicle: the

message will disappear.

Note: it is not advisable to touch the

electronic circuit or contacts on the

RENAULT card when replacing the bat-

tery.

The batteries are available from approved Dealers, and their service life approxi-

mately two years. Check that there is no dye on the battery: risk of an incorrect

electrical contact.

Check that the cover is clipped shut.

5.16

Radio location 1

Unclip the blanking cover. The aerial, +

and – supply and speaker wire connec-

tions are located behind it.

Door speakers 2

To install any equipment, please con-

sult an authorised dealer.

FITTING A RADIO

– In all cases, it is very important to

follow the manufacturer’s instruc-

tions carefully.

– The specifications of the brack-

ets and wires (available from our

network) vary depending on the

equipment level of your vehicle

and the type of radio.

Consult an approved Dealer to

find out the correct part number.

– No work may be carried out on

the vehicle’s electrical or radio

circuits, except by approved

dealers: an incorrectly connected

system may result in damage

being caused to the electrical

equipment and/or the compo-

nents connected to it.

5.17

ACCESSORIES

Electrical and electronic accessories

Before installing this type of accessory (particularly for transmitters/receivers: frequency bandwidth, power level, po-

sition of the aerial, etc.), make sure it is compatible with your vehicle. You can get advice from an authorised dealer.

Connect accessories with a maximum power of 120 Watts only. Fire hazard. When several accessory sockets are

used at the same time, the total power of the connected accessories must not exceed 180 watts.

No work may be carried out on the vehicle’s electrical or radio circuits, except by approved Dealers: an incorrectly connected

system may result in damage being caused to the electrical equipment and/or the components connected to it.

If the vehicle is fitted with any aftermarket electrical equipment, make sure that the installation is correctly protected by a fuse.

Establish the rating and position of this fuse.

Using the diagnostic socket

The use of electronic accessories on the diagnostic socket may cause serious disturbance to the vehicle’s electronic systems.

For your safety we recommend that you use only electronic accessories approved by the manufacturer, consult an Approved

Dealer. Serious accident risk.

Use of transmission/receiving devices (telephones, CB equipment etc.).

Telephones and CB equipment with integrated aerials may cause interference to the electronic systems originally fitted to the

vehicle: it is advisable only to use equipment with an external aerial. Furthermore, we remind you of the need to conform

to the legislation in force concerning the use of such equipment.

Fitting after-market accessories

If you wish to install accessories on the vehicle: please contact an authorised dealer. Also, to ensure the correct operation of

your vehicle, and to avoid any risk to your safety, we recommend that you use only accessories specifically designed for your

vehicle, which are the only accessories for which the manufacturer will provide a warranty.

If you are using an anti-theft device, only attach it to the brake pedal.

Obstructions to the driver

On the driver’s side, only use mats suitable for the vehicle, attached with the pre-fitted components, and check the fitting regu-

larly. Do not lay one mat on top of another. There is a risk of wedging the pedals

5.18

WINDSCREEN WIPER BLADES

Replacing wiper blades 1

With the ignition on and the engine

switched off, lower the windscreen

wiper stalk completely: they stop

slightly away from the bonnet.

Lift wiper arm 3, pull tab 2 (move-

ment A) and push the blade upwards.

To refit

Slide the blade along the arm until it

clips on. Make sure that the blade is

correctly locked in position. Return the

windscreen wiper stalk to the park po-

sition.

Keep monitoring the condition of the

wiper blades. How long they last de-

pends on you:

– clean the blades and the wind-

screen regularly with soapy

water;

– do not use them when the wind-

screen is dry;

– free them from the windscreen

when they have not been used

for a long time.

– In frosty weather, make

sure that the wiper blades

are not stuck by ice (to

avoid the risk of the motor

overheating).

– Check the condition of the wiper

blades.

They should be replaced as soon

as they become less efficient: ap-

proximately once a year.

When changing the blade, when it

has been removed, do not let the

wiper arm fall against the window:

risk of breaking the window.

Rear screen wiper blade 4

– Lift wiper arm 6;

– pivot blade 4 until some resistance is

met (movement C);

– depending on the vehicle, press

tab 5, then remove the blade by pull-

ing it (movement B).

To refit

To refit the wiper blade, proceed in re-

verse order to removal. Make sure that

the blade is correctly locked in position.

5.19

Choice of breakdown service

In the event of an energy fault

In the event of a fully discharged trac-

tion battery, any type of towing is per-

mitted: towing on a flatbed truck or

towing on the road using the tow eye

(please see following pages). It is es-

sential to wait approximately 5 minutes

after locking the doors to start towing.

All other cases

Only towing on a flatbed truck is per-

mitted.

TOWING, BREAKDOWN (1/3)

Before any recovery, unlock the stee-

ring column: with the clutch pressed,

engage the lever in position N, insert

the card in the reader then press the

engine starting button for approxima-

tely two seconds.

The regulations in force for breakdown

recovery must always be observed.

Towing on a flatbed truck

Breakdown recovery must be perfor-

med on a flat surface under all circums-

tances except where the vehicle is im-

mobilised following a full discharge of

the traction battery. In the event of a

total energy loss, please see the fol-

lowing pages.

5.20

Once you have finished towing, press

the engine start button twice (risk of

running down the 12 V battery).

If the lever is stuck in P, even though

you are depressing the brake pedal, the

lever can be released manually.

To do this, unclip the cover at the base

of the lever.

Simultaneously press at the location7

and the unlocking button 6 on the lever.

TOWING, BREAKDOWN (2/3)

In the event of an energy

fault: towing

In the event of a fully discharged trac-

tion battery:

– the warning light 2

Ṏ flashes;

– the indicator 1 shows an empty bat-

tery.

It is possible to recover on a flatbed

truck or tow the vehicle using the tow

eye, following the instructions below.

When the engine is stop-

ped, steering and braking

assistance are not opera-

tional.

Before towing, unlock the steering

column: engage the lever 5 in position

N, insert the card in the reader 4 then

press the engine starting button 3 for

approximately two seconds.

The column is unlocked, the accessory

functions are supplied: the vehicle lights

can be used (hazard warning lights,

brake lights etc.). The towed vehicle’s

lights must be switched on at night.

The speed specified by current legisla-

tion for towing must always be obser-

ved.

5.21

TOWING, BREAKDOWN (3/3)

Access to the towing point

Only use the front and rear towing

points 8.

This towing point may only be used for

towing: never use it for lifting the vehi-

cle directly or indirectly.

Unclip the cover 10 by inserting a flat-

blade screwdriver or similar under the

cover.

Tighten towing hitch 9 fully: as much

as possible by hand at first, then finish

tightening it using the lever.

Use only the towing hitch 9 and the

lever located under the luggage com-

partment carpet in the tool kit (please

refer to the information on the “Tool kit”

in Section 5).

NB: Please do not use a damaged tow

eye.

Do not leave the tools unse-

cured inside the vehicle as

they may come loose under

braking.

After use, check that all the tools

are correctly clipped into the tool kit,

then, depending on the vehicle, po-

sition it correctly in its housing.

Risk of injury.

Do not remove the card

RENAULT from the reader

when the vehicle is being

towed.

5.22

OPERATING FAULTS (1/4)

The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact

an approved dealer as soon as possible.

FAULTS POSSIBLE CAUSES WHAT TO DO

Impossible to charge the traction bat-

tery.

The charging flap warning light flashes

red.

The outdoor temperature is lower

than -26°C.

Recharge your vehicle in a more suitable

environment. If necessary, please refer to

the information on “Towing: breakdown re-

covery” in Section 5.

No electrical current in the wall

socket or poor connection of cable

to domestic socket.

Check your installation (circuit breaker, pro-

grammer, etc.).

Check the connections (socket, etc.).

Please refer to the information on “Electric

vehicle: charging” in Section 1.

The cord is defective. Please see an authorised dealer to replace

it.

Impossible to charge the traction bat-

tery.

The charging flap warning light flashes

blue.

The charging cord is not correctly

locked to the vehicle.

Plug the charging cord correctly to the ve-

hicle. Refer to the information on “Electric

vehicle: charging” in Section 1.

The activation of the air conditioning

using the card RENAULT fails to work.

The card RENAULT is outside its

area of action.

Step closer to the vehicle.

One of the usage conditions is not

complied with.

Please refer to the information on “Air-

conditioning: remote control activation” in

Section 3.

5.23

OPERATING FAULTS (2/4)

FAULTS POSSIBLE CAUSES WHAT TO DO

The programmable air conditioning

fails to work.

One of the usage conditions is not

complied with (the traction battery

is not charged, etc).

Please refer to the information on “Air-

conditioning: programming” in Section 3.

The remote control does not lock or

unlock the doors.

The remote control battery is flat. Use the emergency key.

Use of appliances operating on

the same frequency as the remote

control (mobile phone, etc.).

Stop using the devices or use the key.

Vehicle located in a high electro-

magnetic radiation zone.

Secondary 12 V battery dis-

charged.

Replace the battery. You can still lock/unlock

and start your vehicle (refer to the information

on “Locking, unlocking the opening elements”

in Section 1 and “Starting, stopping the engine”

in Section 2).

The steering column remains

locked.

Steering wheel locked. Move the steering wheel while pressing the

engine start button (refer to Section 2 “Starting

the engine”).

Vibrations. Tyres not inflated to correct pres-

sures, incorrectly balanced or dam-

aged.

Check the tyre pressures. If this is not the

problem, have them checked by an approved

Dealer.

5.24

Electrical equipment POSSIBLE CAUSES ACTION REQUIRED

The wipers do not work. Wiper blades stuck. Free the blades before using the wipers.

Broken windscreen wiper fuse. Consult an approved dealer.

Blown rear screen wiper fuse (intermit-

tent, permanently stopped).

Replace it.

Motor fault. Consult an approved dealer.

The wiper does not stop. Faulty electrical controls. Consult an approved dealer.

Direction indicators flashing more quickly. Blown bulb. Replace the bulb.

The indicators are

not working.

On one side only: Blown bulb. Replace the bulb.

On both sides: – fuse blown, Replace it.

– faulty flasher unit. Needs replacing: please see an autho-

rised dealer.

OPERATING FAULTS (3/4)

5.25

OPERATING FAULTS (4/4)

Electrical equipment POSSIBLE CAUSES ACTION REQUIRED

The headlights

are not working.

Only one: – blown bulb, Replace the bulb.

– disconnected wire or incorrectly-posi-

tioned connector,

Check and reconnect the wire or the con-

nector.

Both: – if the circuit is fused. Check and replace if necessary.

The headlights do not switch off. Faulty electrical controls. Consult an approved dealer.

Traces of condensation in the lights. This is not a fault. The presence of traces

of condensation in lights is a natural phe-

nomenon linked to variations in tempera-

ture.

These traces soon disappear when the

lights are switched on.

5.26

Practical advice for Your Renault Zoe 4 Door First Generation (2012-2018)

Related Topics

Popular Owner Manuals

Latest Owner Manuals