2012-2018 Renault Zoe 4 Door Practical advice -> OPERATING FAULTS User Manual
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Practical advice -> OPERATING FAULTS for Your Renault Zoe 4 Door First Generation (2012-2018)

5.22
OPERATING FAULTS (1/4)
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact
an approved dealer as soon as possible.
FAULTS POSSIBLE CAUSES WHAT TO DO
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
red.
The outdoor temperature is lower
than -26°C.
Recharge your vehicle in a more suitable
environment. If necessary, please refer to
the information on “Towing: breakdown re-
covery” in Section 5.
No electrical current in the wall
socket or poor connection of cable
to domestic socket.
Check your installation (circuit breaker, pro-
grammer, etc.).
Check the connections (socket, etc.).
Please refer to the information on “Electric
vehicle: charging” in Section 1.
The cord is defective. Please see an authorised dealer to replace
it.
Impossible to charge the traction bat-
tery.
The charging flap warning light flashes
blue.
The charging cord is not correctly
locked to the vehicle.
Plug the charging cord correctly to the ve-
hicle. Refer to the information on “Electric
vehicle: charging” in Section 1.
The activation of the air conditioning
using the card RENAULT fails to work.
The card RENAULT is outside its
area of action.
Step closer to the vehicle.
One of the usage conditions is not
complied with.
Please refer to the information on “Air-
conditioning: remote control activation” in
Section 3.
5.23
OPERATING FAULTS (2/4)
FAULTS POSSIBLE CAUSES WHAT TO DO
The programmable air conditioning
fails to work.
One of the usage conditions is not
complied with (the traction battery
is not charged, etc).
Please refer to the information on “Air-
conditioning: programming” in Section 3.
The remote control does not lock or
unlock the doors.
The remote control battery is flat. Use the emergency key.
Use of appliances operating on
the same frequency as the remote
control (mobile phone, etc.).
Stop using the devices or use the key.
Vehicle located in a high electro-
magnetic radiation zone.
Secondary 12 V battery dis-
charged.
Replace the battery. You can still lock/unlock
and start your vehicle (refer to the information
on “Locking, unlocking the opening elements”
in Section 1 and “Starting, stopping the engine”
in Section 2).
The steering column remains
locked.
Steering wheel locked. Move the steering wheel while pressing the
engine start button (refer to Section 2 “Starting
the engine”).
Vibrations. Tyres not inflated to correct pres-
sures, incorrectly balanced or dam-
aged.
Check the tyre pressures. If this is not the
problem, have them checked by an approved
Dealer.
5.24
Electrical equipment POSSIBLE CAUSES ACTION REQUIRED
The wipers do not work. Wiper blades stuck. Free the blades before using the wipers.
Broken windscreen wiper fuse. Consult an approved dealer.
Blown rear screen wiper fuse (intermit-
tent, permanently stopped).
Replace it.
Motor fault. Consult an approved dealer.
The wiper does not stop. Faulty electrical controls. Consult an approved dealer.
Direction indicators flashing more quickly. Blown bulb. Replace the bulb.
The indicators are
not working.
On one side only: Blown bulb. Replace the bulb.
On both sides: – fuse blown, Replace it.
– faulty flasher unit. Needs replacing: please see an autho-
rised dealer.
OPERATING FAULTS (3/4)
5.25
OPERATING FAULTS (4/4)
Electrical equipment POSSIBLE CAUSES ACTION REQUIRED
The headlights
are not working.
Only one: – blown bulb, Replace the bulb.
– disconnected wire or incorrectly-posi-
tioned connector,
Check and reconnect the wire or the con-
nector.
Both: – if the circuit is fused. Check and replace if necessary.
The headlights do not switch off. Faulty electrical controls. Consult an approved dealer.
Traces of condensation in the lights. This is not a fault. The presence of traces
of condensation in lights is a natural phe-
nomenon linked to variations in tempera-
ture.
These traces soon disappear when the
lights are switched on.
5.26

Related Topics

Practical advice
TOOL KIT TYRE PRESSURE KIT TYRES FRONT HEADLIGHTS: changing bulbs REAR LIGHTS AND SIDE LIGHTS: changing bulbs INTERIOR LIGHTING: changing bulbs FUSES RENAULT CARD: battery FITTING A RADIO ACCESSORIES WINDSCREEN WIPER BLADES TOWING, BREAKDOWN

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