2012-2018 Renault Zoe 4 Door Practical advice -> TOWING, BREAKDOWN User Manual
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Practical advice -> TOWING, BREAKDOWN for Your Renault Zoe 4 Door First Generation (2012-2018)

5.19
Choice of breakdown service
In the event of an energy fault
In the event of a fully discharged trac-
tion battery, any type of towing is per-
mitted: towing on a flatbed truck or
towing on the road using the tow eye
(please see following pages). It is es-
sential to wait approximately 5 minutes
after locking the doors to start towing.
All other cases
Only towing on a flatbed truck is per-
mitted.
TOWING, BREAKDOWN (1/3)
Before any recovery, unlock the stee-
ring column: with the clutch pressed,
engage the lever in position N, insert
the card in the reader then press the
engine starting button for approxima-
tely two seconds.
The regulations in force for breakdown
recovery must always be observed.
Towing on a flatbed truck
Breakdown recovery must be perfor-
med on a flat surface under all circums-
tances except where the vehicle is im-
mobilised following a full discharge of
the traction battery. In the event of a
total energy loss, please see the fol-
lowing pages.
5.20
Once you have finished towing, press
the engine start button twice (risk of
running down the 12 V battery).
If the lever is stuck in P, even though
you are depressing the brake pedal, the
lever can be released manually.
To do this, unclip the cover at the base
of the lever.
Simultaneously press at the location7
and the unlocking button 6 on the lever.
TOWING, BREAKDOWN (2/3)
6
7
In the event of an energy
fault: towing
In the event of a fully discharged trac-
tion battery:
– the warning light 2
Ṏ flashes;
– the indicator 1 shows an empty bat-
tery.
It is possible to recover on a flatbed
truck or tow the vehicle using the tow
eye, following the instructions below.
When the engine is stop-
ped, steering and braking
assistance are not opera-
tional.
Before towing, unlock the steering
column: engage the lever 5 in position
N, insert the card in the reader 4 then
press the engine starting button 3 for
approximately two seconds.
The column is unlocked, the accessory
functions are supplied: the vehicle lights
can be used (hazard warning lights,
brake lights etc.). The towed vehicle’s
lights must be switched on at night.
The speed specified by current legisla-
tion for towing must always be obser-
ved.
3
5
4
1
2
5.21
TOWING, BREAKDOWN (3/3)
Access to the towing point
Only use the front and rear towing
points 8.
This towing point may only be used for
towing: never use it for lifting the vehi-
cle directly or indirectly.
Unclip the cover 10 by inserting a flat-
blade screwdriver or similar under the
cover.
Tighten towing hitch 9 fully: as much
as possible by hand at first, then finish
tightening it using the lever.
Use only the towing hitch 9 and the
lever located under the luggage com-
partment carpet in the tool kit (please
refer to the information on the “Tool kit”
in Section 5).
NB: Please do not use a damaged tow
eye.
Do not leave the tools unse-
cured inside the vehicle as
they may come loose under
braking.
After use, check that all the tools
are correctly clipped into the tool kit,
then, depending on the vehicle, po-
sition it correctly in its housing.
Risk of injury.
Do not remove the card
RENAULT from the reader
when the vehicle is being
towed.
9
8
10

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