Get Maintenance Guide for Renault Zoe 4 Door Third Generation (2019-2024)

Section 4: maintenance

Bonnet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

coolant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

brake fluid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

windscreen washer reservoir . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Secondary 12 V battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tyre Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4.2

4.4

4.6

4.7

4.9

Bodywork maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.10

Interior trim maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.13

4.1

BONNET (1/2)

The vehicle drive system

in an electric vehicle uses

a direct voltage of approxi-

mately 400 volts.

This system can get hot during

and after switching off the ignition.

Observe the warning messages on

the labels in the vehicle.

2

1

Any intervention or modification on

the vehicle’s 400 V electrical system

(components, cables, connectors,

traction battery) is strictly prohibited.

To open, pull handle 1, located on the

left-hand side of the dashboard.

Unlocking the bonnet catch

Lift the bonnet by several centimetres

and push lever 2 to the left.

The risk of serious burns or elec-

tric shocks can lead to death.

When working in the engine

compartment, ensure that

the windscreen wiper stalk

is in the park position.

The engine cooling fan may also

start at any moment. The



label in the engine compartment re-

minds you of this.

Risk of injury.

In the event of even a slight

impact involving the radia-

tor grille or bonnet, have the

bonnet lock checked by an

authorised dealer as soon as pos-

sible.

Do not do any work under

the bonnet when the vehicle

is charging or when the igni-

tion is switched on.

4.2

BONNET (2/2)

Opening the bonnet

Closing the bonnet

Lift the bonnet; you will need to guide it

as it is held by a strut.

Check that nothing has been left in the

engine compartment.

To close the bonnet again, hold the

bonnet in the middle and lower it to

30 cm above the closed position, then

release it. It will latch automatically

under its own weight.

Do not press down on the

bonnet: there is a risk that

the bonnet will close inad-

vertently.

After carrying out any work

in the engine compart-

ment, check that nothing

has been left behind (cloth,

tools, etc.).

Otherwise, this may lead to engine

damage.

Ensure that the bonnet is

properly locked.

Ensure that nothing is pre-

venting locking (grit, cloths,

etc.).

4.3

LEVELS (1/3)

1

Checking intervals

Check the coolant level regularly

(very severe damage is likely to be

caused to the engine if it runs out of

coolant).

If the level needs to be topped up, only

use products approved by our Technical

Department which ensure:

– protection against freezing;

– anticorrosion protection of the cool-

ing system.

Note: for a new vehicle in the running-in

phase: the coolant level may be higher

than the “MAXI” mark on the tank, then

drop to between the “MINI” and “MAXI”

marks. This does not present a risk.



Coolant

The level is checked with the engine

switched off and on flat ground. The

level when cold must be between the

“MINI” and “MAXI” marks on the cool-

ant reservoir 1.

If there is an abnormal or repeated

drop in the fluid level, please consult

an authorised dealer.

Top this level up when cold before the

“MINI” mark is reached.

No operations should be

carried out on the cooling

circuit when the engine is

hot.

Do not do any work under

the bonnet when the vehicle

is charging or when the igni-

tion is switched on.

Risk of burns.

4.4

LEVELS (2/3)

Replacement intervals

Topping up

2

Refer to the Maintenance Document for

your vehicle.

After any operation on the hydraulic

circuit, a specialist must replace the

fluid. Only use fluids approved by our

Technical Department (and taken from

a sealed container).

The vehicle drive system

in an electric vehicle uses

a direct voltage of approxi-

mately 400 volts.

Level 2

It is normal for the level to drop as the

brake linings wear, but it must never

drop lower than the “MINI” warning

line.

If you wish to check the disc wear your-

self, you should obtain the document

explaining the checking procedure from

our network or from the manufacturer’s

website.

This system can get hot during

and after switching off the ignition.

Observe the warning messages on

the labels in the vehicle.

Any intervention or modification on

the vehicle’s 400 V electrical system

(components, cables, connectors,

traction battery) is strictly prohibited.



Brake fluid

The risk of serious burns or elec-

tric shocks can lead to death.

The level should be read with the engine

switched off and on level ground. This

should be checked frequently, and im-

mediately if you notice even the slight-

est loss in braking efficiency.

The engine cooling fan may also

start at any moment. The

label in the engine compartment re-

minds you of this.



Replacement intervals

Risk of injury.

Refer to the Maintenance Document for

your vehicle.

If there is an abnormal or repeated

drop in the fluid level, please consult

an authorised dealer.

4.5

LEVELS (3/3)

3

When working in the engine

compartment, ensure that

the windscreen wiper stalk

is in the park position.



Windscreen washer

reservoir

Topping up

Risk of injury.

Open cap 3, fill until you can see the

fluid, then refit the cap.

Liquid

When working in the engine

compartment, certain parts

may be hot. In addition,

the engine cooling fan can

Screen wash product (product with an-

tifreeze in winter).

Jets

come on at any moment.

Use a tool such as a needle to adjust

the height of the windscreen washer

jets.

Risk of burns or serious injury.

If there is an abnormal or repeated

drop in the fluid level, please consult

an authorised dealer.

4.6

SECONDARY 12 V BATTERY (1/2)

Maintenance/replacement

The charge status of the 12 volt bat-

tery 1 can decrease, especially if you

use your vehicle:

– when the outside temperature drops;

– after extended use of energy-con-

suming devices with the engine

switched off.

1

The vehicle drive system

in an electric vehicle uses

a direct voltage of approxi-

mately 400 volts.

This system can get hot during

and after switching off the ignition.

Observe the warning messages on

the labels in the vehicle.

For your safety and the

proper operation of the ve-

hicle’s electrical equipment

(lights, windscreen wipers,

braking assistance etc.), any work

on the secondary 12 V battery (re-

moval, disconnection etc. ) must be

carried out by a specialist profes-

sional.

Any intervention or modification on

the vehicle’s 400 V electrical system

(components, cables, connectors,

traction battery) is strictly prohibited.

The secondary battery is a 12 V battery:

this supplies the energy required to op-

erate vehicle equipment (lights, wind-

screen wipers, audio system, etc) and

certain safety systems, such as ABS.

The risk of serious burns or elec-

tric shocks can lead to death.

The engine cooling fan may also

start at any moment.

Risk of serious burns or electric

shocks.

You should not open it or add any

fluid.

Respect categorically the replace-

ment intervals (without exceeding

them) as stated in the maintenance

document.

The battery is a specific type.

Please ensure it is replaced with the

same type.

The



Risk of injury.

label in the engine com-

partment reminds you of this.

Contact an Authorised Dealer.

Do not do any work under

the bonnet when the vehicle

is charging or when the igni-

tion is switched on.

4.7

SECONDARY 12 V BATTERY (2/2)

Breakdown recovery

3

4

2

A

To avoid damaging your vehicle, do

not recharge the secondary 12 V

battery using:

– an external battery charger;

– a battery from another vehicle.

Please contact an Authorised

Dealer.

7

Label A

6

5

Observe the indications on the battery.

2 naked flames and smoking are forbid-

den;

3 eye protection required;

4 keep away from children;

5 explosive materials;

6 please consult the vehicle user

manual;

7 corrosive substances.

Do not use your electric vehicle to

restart the 12 volt battery in another

vehicle. The 12 volt electric power of

an electric vehicle is not enough to

perform such an operation.

Do not disconnect the sec-

ondary 12 V battery.

Risk of serious burns or

electric shocks.

Risk of damage to vehicle

4.8

TYRE PRESSURE

Vehicle fitted with a tyre pressure

monitoring system

In the event of under-inflation (punc-

A

tures, under-inflation, etc.), the

warning light appears on the instrument

panel. ➥ 2.18.



A

B

C

D

For your safety, please re-

spect the speed limit.

When they need to be re-

placed, only tyres of the

same make, size, type and profile

should be used on a single axle.

They must: either have a load ca-

pacity and speed rating at least

equal to those of the original

tyres, or conform to those recom-

mended by an authorised dealer.

Failure to heed these instructions

could endanger your safety and

affect your vehicle’s roadworthi-

ness.

B : dimension of the tyres fitted to the

Label A

Open the driver’s door to read it.

vehicle.

C : tyre pressures for the front wheels.

D : tyre pressures for the rear wheels.

Tyre pressures should be checked

when the tyres are cold.

If the tyre pressures cannot be checked

when the tyres are cold, increase the

pressures from 0.2 to 0.3 bar (or 3 PSI).

Never deflate a hot tyre.

Risk of loss of control of the ve-

hicle.

Tyre safety and chain fitting: for

information on servicing conditions

and, depending on the vehicle ver-

sion, the use of chains. ➥ 5.6.

4.9

BODYWORK MAINTENANCE (1/3)

A well-maintained vehicle will last

Observe the vehicle stopping distances

when driving on gravelled surfaces to

prevent paint damage.

You should

longer. It is therefore recommended to

maintain the exterior of the vehicle reg-

ularly.

Wash your car frequently, with the

engine off, with cleaning prod-

ucts recommended by our Technical

Department (never use abrasive prod-

ucts). Rinse thoroughly beforehand

with a jet:

– spots of tree resin and industrial

grime;

– mud in the wheel arches and under-

neath the body which forms damp

patches;

– bird droppings, which cause a

chemical reaction with the paint that

rapidly discolours paintwork and

may even cause the paint to peel

off;

Repair, or have repaired quickly, areas

where the paint has been damaged, to

prevent corrosion spreading.

Your vehicle has been treated with very

effective anti-corrosion products. It is

nevertheless subject to various outside

influences.

Remember to visit the body shop pe-

riodically in order to maintain your an-

ti-corrosion warranty. Refer to the

Maintenance Document.

Corrosive agents in the atmosphere

– atmospheric pollution (built-up and

industrial areas);

– saline atmospheres (near the sea,

particularly in hot weather);

– seasonal and damp weather condi-

tions (e.g. road salt in winter, water

from road cleaners, etc.).

Respect local regulations about wash-

ing vehicles (e.g. do not wash your ve-

hicle on a public highway).

If it is necessary to clean mechani-

cal components, hinges, etc., spray

them with products approved by our

Technical Department to protect them

after they have been cleaned.

wash the vehicle immediately to

remove these marks since it is im-

possible to remove them by polish-

ing;

Minor impacts

Abrasive action

Dust and sand in the air, mud, road grit

thrown up by other vehicles, etc.

– salt, particularly in the wheel arches

and underneath the body after driv-

ing in areas where the roads have

been gritted.

You should take a number of minor pre-

cautions in order to safeguard your ve-

hicle against such risks.

Withdraw the vegetable falls (resin, film

etc.) from the vehicle regularly.

We have selected special products

to care for your vehicle and you can

obtain these from the manufactur-

er’s accessory outlets.

4.10

BODYWORK MAINTENANCE (2/3)

What you should not do

Wash the vehicle in bright sunlight or

freezing temperatures.

Vehicles with a matte paint

finish

This type of paint requires certain pre-

cautions.

Degrease or clean using

high-pressure cleaning

equipment or by spray-

ing products not ap-

proved by our Technical

Department:

Do not scrape off mud or dirt without

pre-wetting.

You should do the following

Allow dirt to accumulate on the exterior.

Wash the vehicle by hand using plenty

of water, using a soft cloth or a gentle

sponge.

Allow rust to form following minor im-

pacts.

– mechanical components (e.g.:

engine compartment);

Using solvents not approved by our

Technical Department to remove stains

may damage the paintwork.

Do not do the following

Use wax-based products (polishing).

Rub too hard.

– the wheels (e.g. braking system

components such as brake calli-

pers);

Do not drive in snow or muddy condi-

tions without washing the vehicle, par-

ticularly under the wheel arches and

body.

– the underbody;

Wash the vehicle in a roller-type car

wash.

– the parts with hinges (e.g. inside the

doors);

Attach stickers to the paintwork (risk of

leaving marks).

– the painted plastic external fittings

(e.g. bumpers).

Doing this could give rise to corrosion

or operational faults.

Wash the vehicle

using a high-pressure

cleaning device.

4.11

BODYWORK MAINTENANCE (3/3)

Using a roller type car wash

Cleaning the headlights,

sensors and cameras

Cleaning stickers, decorative

films, etc.

Return the wiper stalk to the park po-

sition. ➥ 1.106. Check the mounting of

external accessories, additional lights

and rear view mirrors, and ensure that

the wiper blades are secured with ad-

hesive tape.

Use a soft cloth or cotton wool. If this

does not clean them properly, moisten

the cloth with soapy water, then wipe

clean using a soft damp cloth or cotton

wool.

Finally, dry off carefully with a soft dry

cloth.

You should do the following

Use a soft cloth or cotton wool.

Moisten it slightly with soapy water,

then always wipe clean with a soft cloth

or cotton wool.

Remove the radio aerial mast if your

vehicle is fitted with this equipment.

Finally, carefully dry off with a soft dry

cloth.

Do not use cleaning products con-

taining alcohol or utensils (e.g.: a

scraper).

Remember to remove the tape and refit

the antenna after washing.

Do not do the following

Use alcohol-based cleaning products.

Use utensils (e.g. scraper).

Rub too hard.

Washing the vehicle

Never wash the engine

compartment, the charging

connection or the traction

battery with a high-pressure jet.

Wash the vehicle

using a high-pressure

cleaning device.

This risks damaging the electric

circuit.

Never wash the vehicle while it is

charging.

Risk of electric shock and a risk

to life.

4.12

INTERIOR TRIM MAINTENANCE (1/2)

A well-maintained vehicle will last

Glass instrument panel

Textiles (seats, door trim, etc)

Vacuum-clean the textiles regularly.

longer. It is therefore recommended to

maintain the interior of the vehicle regu-

larly.

(e.g. instrument panel, clock, exterior

temperature display etc.)

Liquid stain

Use a soft cloth (or cotton wool).

If this does not clean them properly,

use a soft cloth (or cotton wool) slightly

moistened with soapy water and then

wipe clean using another soft damp

cloth or cotton wool.

A stain should always be dealt with

swiftly.

Use soapy water.

Dab lightly (never rub) with a soft cloth,

rinse and remove the excess.

Whatever type of stain is on the trim,

use cold (or warm) soapy water with

natural soap.

Solid or pasty stain

Finally, dry off carefully with a soft dry

cloth.

Detergents (washing-up liquid, pow-

dered products, alcohol-based prod-

ucts) should not be used.

Carefully remove the excess solid or

pasty material immediately using a

spatula (working from the edges to the

centre to avoid spreading the stain).

Clean as for a liquid stain.

Do not use products containing alco-

hol and/or spray fluids on the area.

Use a soft cloth.

Rinse and wipe up excess water.

Seat belts

These must be kept clean.

Use products selected by our Technical

Department (approved outlets) or

warm, soapy water and a sponge then

wipe with a dry cloth.

Detergents or dyes must not be used

under any circumstances.

Special instructions for sweets or

chewing gum

Multimedia screen

Place an ice cube on the stain to solid-

ify it then proceed as for a solid stain.

Maintenance of the screen may depend

on the type of multimedia equipment.

Please refer to the multimedia instruc-

tions for further information.

For further recommendations on

maintaining the interior and/or in

the event of unsatisfactory results,

please consult an approved dealer.

4.13

INTERIOR TRIM MAINTENANCE (2/2)

Removal/replacing removable

equipment originally fitted in

the vehicle

You should not:

Position objects such as deodorants,

scents etc. near air vents as this could

damage your dashboard trim.

If you need to remove equipment in

order to clean the passenger com-

partment (for example, mats), always

ensure that they are correctly refitted

and are the right way around (the driv-

er’s mat should be fitted on the driver’s

side, etc.) and fit them with the compo-

nents supplied with the equipment (for

example, the driver mat should always

be fixed using the pre-fitted mounting

components).

Use high-pressure

cleaning equipment or

sprays inside the pas-

senger compartment:

without careful use, this equipment

could impair the correct functioning

of the electrical or electronic compo-

nents in the vehicle, or have other

detrimental effects.

With the vehicle stationary, always

ensure that nothing will impede driving

(anything obstructing the pedals, heel

wedged by the mat etc.).

4.14

Maintenance for Your Renault Zoe 4 Door Third Generation (2019-2024)

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