2019-2024 Renault Zoe 4 Door Practical advice -> Operating faults User Manual
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Practical advice -> Operating faults for Your Renault Zoe 4 Door Third Generation (2019-2024)

OPERATING FAULTS (1/5)  
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact  
an approved dealer as soon as possible.  
FAULTS  
POSSIBLE CAUSES  
WHAT TO DO  
Impossible to charge the traction bat-  
tery.  
The outdoor temperature is lower  
than -26°C.  
Recharge your vehicle in a more suitable  
environment. If necessary ➥ 5.23.  
The charging flap warning light flashes  
red.  
No electrical current in the wall  
socket or poor connection of cable  
to domestic socket.  
Check your installation (circuit breaker, pro-  
grammer, etc.).  
Check the connections (charging socket,  
etc.) ➥ 1.8.  
The cord is defective.  
Please see an authorised dealer to replace  
it.  
Impossible to charge the traction bat-  
tery.  
The charging cord is not correctly  
locked to the vehicle.  
Plug the charging cable correctly in to the  
vehicle. ➥ 1.8.  
The charging flap warning light flashes  
blue.  
The programmable air conditioning  
fails to work.  
One of the usage conditions is not  
complied with (the traction battery  
is not charged, etc).  
➥ 3.11.  
5.26  
OPERATING FAULTS (2/5)  
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact  
an approved dealer as soon as possible.  
FAULTS  
POSSIBLE CAUSES  
WHAT TO DO  
The steering column remains locked.  
Steering wheel locked.  
Move the steering wheel while pressing the  
engine start button ➥ 2.2.  
Steering becomes heavy.  
Assistance overheating.  
Drive carefully at reduced speed, be aware  
of the level of force in the steering wheel  
needed to turn the wheels.  
Fault with the electric assistance  
motor. Fault in the assistance  
system.  
Consult an authorised dealer.  
5.27  
OPERATING FAULTS (3/5)  
FAULTS  
POSSIBLE CAUSES  
WHAT TO DO  
The card does not lock or unlock  
the doors.  
Card battery is flat.  
Replace the battery or have it replaced. You will  
still be able to lock, unlock, and start your vehicle.  
➥ 1.32 and ➥ 2.2.  
Use of appliances operating on  
the same frequency as the remote  
control (mobile phone, etc.).  
Stop using the devices or use the key that is built  
into the card ➥ 1.8.  
Vehicle located in a high electro-  
magneticradiationzone.Secondary  
12 V battery discharged.  
Use the key that is built into the card ➥ 1.8.  
Desynchronisation of the card.  
Unlock the driver’s door by inserting the key in-  
tegrated in the card into the door lock ➥ 1.32 then  
place the card in the placement area ➥ 2.2 and  
press the START button to synchronise the card.  
The message “Place card close  
START and push” appears on the  
instrument panel  
The card battery is flat or the card  
is out of synch.  
Check the card battery status or place the card in  
the placement area ➥ 2.2 provided for this pur-  
pose.  
5.28  
OPERATING FAULTS (4/5)  
Electrical equipment  
POSSIBLE CAUSES  
ACTION REQUIRED  
Vibrations.  
Tyres not inflated to correct pressures, Check the tyre pressures. If this is not the  
incorrectly balanced or damaged.  
problem, have them checked by an ap-  
proved Dealer.  
The wipers do not work.  
Wiper blades stuck.  
Free the blades before using the wipers.  
Consult an approved dealer.  
Broken windscreen wiper fuse.  
Blown rear screen wiper fuse (intermit- Replace the fuse or have it replaced  
tent, permanently stopped).  
➥ 5.17.  
Motor fault.  
Consult an approved dealer.  
The wiper does not stop.  
Faulty electrical controls.  
Consult an approved dealer.  
Direction indicators flashing more quickly. Blown bulb.  
Replace the bulb or have it replaced.  
The indicators are  
not working.  
On one side only: Blown bulb.  
Replace the bulb or have it replaced.  
On both sides:  
– blown fuse;  
Replace the fuse or have it replaced  
➥ 5.17.  
– faulty flasher unit.  
Needs replacing: please see an autho-  
rised dealer.  
5.29  
OPERATING FAULTS (5/5)  
Electrical equipment  
POSSIBLE CAUSES  
ACTION REQUIRED  
The headlights  
are not working.  
Only one:  
– blown bulb;  
Replace the bulb or have it replaced.  
– disconnected wire or incorrectly-posi- Check and reconnect the wire or the con-  
tioned connector.  
nector.  
Both:  
the circuit is fused.  
Check and replace if necessary.  
The headlights do not switch off.  
Faulty electrical controls.  
Consult an approved dealer.  
Traces of condensation in the headlights Traces of condensation may be due to  
or rear lights.  
a natural phenomenon caused by varia-  
tions in temperature and humidity.  
The traces will disappear slowly once the  
lights are switched on.  
5.30  

Related Topics

Practical advice
Tool kit Tyre pressure kit Tyres Front headlights: replacing the bulbs Rear lights and side lights: changing bulbs Interior lighting: changing bulbs "Hands-free" card: battery Fuses Fitting a radio Accessories Windscreen wiper blades Towing, breakdown

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