Self-help
●
●
●
information call
assistance call
Assistance call1)
Emergencies
Self-help
With the assistance call you can directly re-
quest specialised help in the event of a
breakdown.
emergency call service.
A built-in control unit establishes the connec-
tion.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Information, assistance and
emergency call service
When a voice service is activated, a connec-
tion is established with a phone line.
Emergency call service1)
If an emergency call is conducted manually
or activated automatically in the event of an
accident with an airbag triggering, informa-
tion relevant to the emergency is broadcast,
e.g. the current location of the vehicle
How it works
Control lamp
The control has a warning lamp Fig. 37
(arrow). It shows the following statuses:
›››
●
●
Off: the eCall service is not available.
page 365.
›››
Flashes red, approx. 20 seconds after
If the call is public, the person on the other
end of the line uses the language of the
country in which you are located.
switching on the ignition: the eCall service
is off.
●
Lights up red: system failure. The eCall
If the call is private, the person on the other
end of the line will assist you in the language
you have configured in the Infotainment sys-
tem. If the configured language is not availa-
ble, English will be used.
service is available with certain restrictions.
SEAT suggests going to a specialised work-
shop.
Fig. 37 On the roof console: voice service con-
trols
●
Lights up green: the eCall service is avail-
able. The system works correctly.
Depending on the equipment, there is a con-
trol on the roof console.
●
Flashes green: There is an ongoing voice
Diversion to 112 emergency number
connection.
In some situations where the emergency call
service is limited or cannot be carried out, an
emergency call is made to 112.
By pressing the buttons , and
1)
Fig. 37, you can run the following voice
Information call
With the information call, a call is made to
SEAT, S.A. customer service.
›››
»
services:
1)
Only available in certain countries.
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English 
