2013-2018 Toyota Avalon 4 Door When trouble arises -> Steps to take in an emergency User Manual
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When trouble arises -> Steps to take in an emergency for Your Toyota Avalon 4 Door Fourth Generation (2013-2018)

382  
7-2. Steps to take in an emergency  
If your vehicle needs to be towed  
If towing is necessary, we recommend having your vehicle  
towed by your Toyota dealer or commercial towing service,  
using a wheel-lift type truck or flatbed truck.  
Use a safety chain system for all towing, and abide by all state/  
provincial and local laws.  
Situations when it is necessary to contact dealers before towing  
The following may indicate a problem with your transmission. Contact  
your Toyota dealer or commercial towing service before towing.  
● The engine is running but the vehicle does not move.  
● The vehicle makes an abnormal sound.  
383  
7-2. Steps to take in an emergency  
Towing with a sling-type truck  
Do not tow with a sling-type truck  
to prevent body damage.  
Towing with a wheel-lift type truck  
From the front  
From the rear  
Release the parking brake.  
Use a towing dolly under the  
front wheels.  
7
384  
Using a flatbed truck  
7-2. Steps to take in an emergency  
If your vehicle is transported by a  
flatbed truck, it should be tied  
down at the locations shown in the  
illustration.  
If you use chains or cables to tie  
down your vehicle, the angles  
shaded in black must be 45°.  
Do not overly tighten the tie  
downs or the vehicle may be dam-  
aged.  
WARNING  
Observe the following precaution.  
Failure to do so may result in death or serious injury.  
■When towing the vehicle  
Be sure to transport the vehicle with the  
front wheels raised or with all four wheels  
raised off the ground. If the vehicle is  
towed with the front wheels contacting  
the ground, the drivetrain and related  
parts may be damaged.  
■While towing  
●When towing using cables or chains, avoid sudden starts, etc. which place  
excessive stress on the towing eyelets, cables or chains. The towing eye-  
lets, cables or chains may become damaged, broken debris may hit peo-  
ple, and cause serious damage.  
●Do not turn the engine switch off.  
There is a possibility that the steering wheel is locked and cannot be oper-  
ated.  
385  
7-2. Steps to take in an emergency  
NOTICE  
■To prevent damage to the vehicle when towing using a wheel-lift type  
truck  
●Do not tow the vehicle from the rear when the engine switch is off. The  
steering lock mechanism is not strong enough to hold the front wheels  
straight.  
●When raising the vehicle, ensure adequate ground clearance for towing at  
the opposite end of the raised vehicle. Without adequate clearance, the  
vehicle could be damaged while being towed.  
■To prevent damage to the vehicle when towing with a sling-type truck  
Do not tow with a sling-type truck, either from the front or rear.  
■To prevent damage to the vehicle during emergency towing  
Do not secure cables or chains to the suspension components.  
7
386  
7-2. Steps to take in an emergency  
If you think something is wrong  
If you notice any of the following symptoms, your vehicle proba-  
bly needs adjustment or repair. Contact your Toyota dealer as  
soon as possible.  
Visible symptoms  
● Fluid leaks under the vehicle.  
(Water dripping from the air conditioning after use is normal.)  
● Flat-looking tires or uneven tire wear  
● Engine coolant temperature gauge needle continually points higher  
than normal.  
Audible symptoms  
● Changes in exhaust sound  
● Excessive tire squeal when cornering  
● Strange noises related to the suspension system  
● Pinging or other noises related to the engine  
Operational symptoms  
● Engine missing, stumbling or running roughly  
● Appreciable loss of power  
● Vehicle pulls heavily to one side when braking  
● Vehicle pulls heavily to one side when driving on a level road  
● Loss of brake effectiveness, spongy feeling, pedal almost touches  
the floor  
387  
7-2. Steps to take in an emergency  
Fuel pump shut off system  
To minimize the risk of fuel leakage when the engine stalls or  
when an airbag inflates upon collision, the fuel pump shut off  
system stops the supply of fuel to the engine.  
Follow the procedure below to restart the engine after the system is  
activated.  
1
Turn the engine switch to ACCESSORY mode or turn it off.  
2
Restart the engine.  
NOTICE  
■Before starting the engine  
Inspect the ground under the vehicle.  
If you find that fuel has leaked onto the ground, the fuel system has been  
damaged and is in need of repair. Do not restart the engine.  
7
388  
7-2. Steps to take in an emergency  
If a warning light turns on or a warning  
buzzer sounds  
Calmly perform the following actions if any of the warning lights  
comes on or flashes. If a light comes on or flashes, but then  
goes off, this does not necessarily indicate a malfunction in the  
system. However, if this continues to occur, have the vehicle  
inspected by your Toyota dealer.  
Warning light and warning buzzer list  
Warning light  
Warning light/Details/Actions  
Brake system warning light (warning buzzer)*1  
• Low brake fluid  
• Malfunction in the brake booster system  
This light also comes on when the parking brake is not  
released. If the light turns off after the parking brake is  
fully released the system is operating normally.  
→ Immediately stop the vehicle in a safe place and con-  
tact your Toyota dealer. Continuing to drive the vehi-  
cle may be dangerous.  
(U.S.A.)  
(Canada)  
Charging system warning light  
Indicates a malfunction in the vehicle’s charging system  
→ Immediately stop the vehicle in a safe place and con-  
tact your Toyota dealer.  
Low engine oil pressure warning light  
Indicates that the engine oil pressure is too low.  
→ Immediately stop the vehicle in a safe place and con-  
tact your Toyota dealer.  
Malfunction indicator lamp  
Indicates a malfunction in:  
• The electronic engine control system;  
• The electronic throttle control system; or  
• The electronic automatic transmission control system  
→ Have the vehicle inspected by your Toyota dealer  
immediately.  
(U.S.A.)  
(Canada)  
389  
7-2. Steps to take in an emergency  
Warning light/Details/Actions  
Warning light  
SRS warning light  
Indicates a malfunction in:  
• The SRS airbag system;  
• The front passenger occupant classification system; or  
• The seat belt pretensioner system  
→ Have the vehicle inspected by your Toyota dealer  
immediately.  
ABS warning light  
Indicates a malfunction in:  
• The ABS; or  
(U.S.A.)  
• The brake assist system  
→ Have the vehicle inspected by your Toyota dealer  
immediately.  
(Canada)  
Electric power steering system warning light (warning  
buzzer)  
Indicates a malfunction in the EPS (Electric Power Steer-  
ing) system  
→ Have the vehicle inspected by your Toyota dealer  
immediately.  
PCS warning light  
• When the warning light flashes (and a buzzer sounds):  
Indicates a malfunction in the PCS (Pre-Collision System)  
→ Have the vehicle inspected by your Toyota dealer  
immediately.  
• When the warning light flashes (and a buzzer does not  
sound):  
7
Indicates that the PCS (Pre-Collision System) is temporar-  
ily unavailable, possibly due to either of the following:  
• An area around the radar sensor or camera sensor  
being dirty or covered with condensation, ice, stickers,  
etc.  
→ Clear the dirt, condensation, ice, stickers, etc.  
(Flashes)  
(If equipped)  
(→P. 193, 194)  
• Radar sensor or camera sensor operational conditions  
(such as temperature etc.) being not met  
→ Driving is possible in this case. The PCS (Pre-Colli-  
sion System) will be enabled if the operational condi-  
tions (such as temperature etc.) are met again.  
• When the warning light is illuminated:  
Either the VSC (Vehicle Stability Control) system or PCS  
(Pre-Collision System) is disabled or both are disabled.  
→ To enable the PCS, enable both the VSC system and  
PCS. (→P. 202, 252)  
390  
7-2. Steps to take in an emergency  
Warning light  
Warning light/Details/Actions  
LDA (Lane Departure Alert with steering control) indica-  
tor  
Indicates a malfunction in the LDA (Lane Departure Alert with  
steering control)  
The light will flash when the LDA system is operating.  
→ P. 220  
(Amber)  
(If equipped)  
Slip indicator  
Indicates a malfunction in:  
• The VSC (Vehicle Stability Control) system; or  
• The TRAC (Traction Control) system  
The light will flash when the VSC or the TRAC system is  
operating.  
→ Have the vehicle inspected by your Toyota dealer  
immediately.  
Open door warning light (warning buzzer)*2  
Indicates that a door or the trunk is not fully closed  
→ Check that all the doors and the trunk are closed.  
Low fuel level warning light  
Indicates remaining fuel is approximately 2.6 gal. (9.7 L,  
2.1 Imp. gal.) or less  
→ Refuel the vehicle.  
Seat belt reminder light (warning buzzer)*3  
Warns the driver and/or front passenger to fasten their  
seat belts  
→ Fasten the seat belt.  
If the front passenger’s seat is occupied, the front  
passenger’s seat belt also needs to be fastened to  
make the warning light (warning buzzer) off.  
391  
7-2. Steps to take in an emergency  
Warning light/Details/Actions  
Warning light  
Master warning light  
A buzzer sounds and the warning light comes on and  
flashes to indicate that the master warning system has  
detected a malfunction.  
→ P. 396  
Tire pressure warning light  
When the light comes on:  
Low tire inflation pressure such as  
• Natural causes (→P. 392)  
• Flat tire (→P. 397)  
→ Adjust the tire inflation pressure to the specified  
level.  
The light will turn off after a few minutes. In case  
the light does not turn off even if the tire inflation  
pressure is adjusted, have the system checked by  
your Toyota dealer.  
When the light comes on after blinking for 1 minute:  
Malfunction in the tire pressure warning system  
→ Have the system checked by your Toyota dealer.  
*1: Parking brake engaged warning buzzer: The buzzer sounds to indicate  
that the parking brake is still engaged (with the vehicle having reached a  
speed of 3 mph [5 km/h]).  
*2: Open door warning buzzer:  
A buzzer will sound if the vehicle reaches a speed of 3 mph (5 km/h) or  
more with any door open.  
*3: Driver’s seat belt buzzer:  
7
The driver’s seat belt buzzer sounds to alert the driver that his or her seat  
belt is not fastened. Once the engine switch is turned to IGNITION ON  
mode, the buzzer sounds for 6 seconds. If the vehicle reaches a speed of  
12 mph (20 km/h), the buzzer sounds once. If the seat belt is still unfas-  
tened after 30 seconds, the buzzer will sound intermittently for 10 seconds.  
Then, if the seat belt is still unfastened, the buzzer will sound in a different  
tone for 20 more seconds.  
Front passenger’s seat belt buzzer:  
The front passenger’s seat belt buzzer sounds to alert the front passenger  
that his or her seat belt is not fastened. The buzzer sounds once if the  
vehicle reaches a speed of 12 mph (20 km/h). If the seat belt is still unfas-  
tened after 30 seconds, the buzzer will sound intermittently for 10 seconds.  
Then, if the seat belt is still unfastened, the buzzer will sound in a different  
tone for 20 more seconds.  
392  
7-2. Steps to take in an emergency  
■SRS warning light  
This warning light system monitors the airbag sensor assembly, front impact  
sensors, side impact sensors (front door), side impact sensors (front), side  
impact sensors (rear), driver’s seat belt buckle switch, front passenger occu-  
pant classification system (ECU and sensors), “AIR BAG ON” indicator light,  
“AIR BAG OFF” indicator light, front passenger’s seat belt buckle switch, seat  
belt pretensioners (front), airbags, interconnecting wiring and power sources.  
(→P. 36)  
■Front passenger detection sensor, seat belt reminder and warning  
buzzer  
If luggage is placed on the front passenger seat, the front passenger detec-  
tion sensor may cause the warning light to flash and the warning buzzer to  
sound even if a passenger is not sitting in the seat.  
■If the malfunction indicator lamp comes on while driving  
First check the following:  
●Is the fuel tank empty?  
If it is, fill the fuel tank immediately.  
●Is the fuel tank cap loose?  
If it is, tighten it securely.  
The light will go off after several driving trips.  
If the light does not go off even after several trips, contact your Toyota dealer  
as soon as possible.  
■Electric power steering system warning light (warning buzzer)  
When the battery charge becomes insufficient or the voltage temporarily  
drops, the electric power steering system warning light may come on and the  
warning buzzer may sound.  
■When the tire pressure warning light comes on  
Check the tire inflation pressure and adjust to the appropriate level. Push-  
ing the tire pressure warning reset switch will not turn off the tire pressure  
warning light.  
■The tire pressure warning light may come on due to natural causes  
The tire pressure warning light may come on due to natural causes such  
as natural air leaks and tire inflation pressure changes caused by tem-  
perature. In this case, adjusting the tire inflation pressure will turn off the  
warning light (after a few minutes).  
393  
7-2. Steps to take in an emergency  
■When a tire is replaced with a spare tire  
The compact spare tire is not equipped with a tire pressure warning valve  
and transmitter. If a tire goes flat, the tire pressure warning light will not  
turn off even though the flat tire has been replaced with the spare tire.  
Replace the spare tire with the repaired tire and adjust the tire inflation  
pressure. The tire pressure warning light will go off after a few minutes.  
■Conditions that the tire pressure warning system may not function  
properly  
→P. 347  
■If the tire pressure warning light frequently comes on after blinking  
for 1 minute  
If the tire pressure warning light frequently comes on after blinking for 1  
minute when the engine switch is turned to IGNITION ON mode, have it  
checked by your Toyota dealer.  
■Warning buzzer  
In some cases, the buzzer may not be heard because of noisy place or an  
audio sound.  
WARNING  
■If both the ABS and the brake system warning lights remain on  
Stop your vehicle in a safe place immediately and contact your Toyota  
dealer. The vehicle will become extremely unstable during braking, and the  
ABS system may fail, which could cause an accident resulting in death or  
serious injury.  
■When the electric power steering system warning light comes on  
The steering wheel may become extremely heavy.  
7
When steering wheel operations are heavier than usual, grip the steering  
wheel firmly and operate it using more force than usual.  
■If the tire pressure warning light comes on  
Be sure to observe the following precautions. Failure to do so could  
cause a loss of vehicle control and result in death or serious injury.  
●Stop your vehicle in a safe place as soon as possible. Adjust the tire  
inflation pressure immediately.  
●If the tire pressure warning light comes on even after tire inflation pres-  
sure adjustment, it is probable that you have a flat tire. Check the tires.  
If a tire is flat, change it with the spare tire and have the flat tire  
repaired by the nearest Toyota dealer.  
●Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate,  
you could lose control of the steering wheel or the brakes.  
■If a blowout or sudden air leakage should occur  
The tire pressure warning system may not activate immediately.  
394  
7-2. Steps to take in an emergency  
WARNING  
■Maintenance of the tires  
Each tire, including the spare (if provided), should be checked monthly  
when cold and inflated to the inflation pressure recommended by the  
vehicle manufacturer on the vehicle placard or tire inflation pressure  
label (tire and load information label). (If your vehicle has tires of a dif-  
ferent size than the size indicated on the vehicle placard or tire inflation  
pressure label [tire and load information label], you should determine  
the proper tire inflation pressure for those tires.)  
As an added safety feature, your vehicle has been equipped with a tire  
pressure monitoring system (TPMS-tire pressure warning system) that  
illuminates a low tire pressure telltale (tire pressure warning light) when  
one or more of your tires is significantly under-inflated. Accordingly,  
when the low tire pressure telltale (tire pressure warning light) illumi-  
nates, you should stop and check your tires as soon as possible, and  
inflate them to the proper pressure. Driving on a significantly under-  
inflated tire causes the tire to overheat and can lead to tire failure.  
Under-inflation also reduces fuel efficiency and tire tread life, and may  
affect the vehicle’s handling and stopping ability.  
Please note that the TPMS (tire pressure warning system) is not a sub-  
stitute for proper tire maintenance, and it is the driver’s responsibility to  
maintain correct tire pressure, even if under-inflation has not reached  
the level to trigger illumination of the TPMS low tire pressure telltale (tire  
pressure warning light).  
Your vehicle has also been equipped with a TPMS (tire pressure warn-  
ing system) malfunction indicator to indicate when the system is not  
operating properly. The TPMS (tire pressure warning system) malfunc-  
tion indicator is combined with the low tire pressure telltale (tire pressure  
warning light). When the system detects a malfunction, the telltale will  
flash for approximately one minute and then remain continuously illumi-  
nated. This sequence will continue upon subsequent vehicle start-ups  
as long as the malfunction exists. When the malfunction indicator is illu-  
minated, the system may not be able to detect or signal low tire pres-  
sure as intended.  
395  
7-2. Steps to take in an emergency  
WARNING  
TPMS (tire pressure warning system) malfunctions may occur for a vari-  
ety of reasons, including the installation of replacement or alternate tires  
or wheels on the vehicle that prevent the TPMS (tire pressure warning  
system) from functioning properly. Always check the TPMS (tire pres-  
sure warning system) malfunction telltale after replacing one or more  
tires or wheels on your vehicle to ensure that the replacement or alter-  
nate tires and wheels allow the TPMS (tire pressure warning system) to  
continue to function properly.  
NOTICE  
■To ensure the tire pressure warning system operates properly  
Do not install tires with different specifications or makers, as the tire  
pressure warning system may not operate properly.  
7
396  
7-2. Steps to take in an emergency  
If a warning message is displayed  
The multi-information display shows warnings of system mal-  
functions, incorrectly performed operations, messages that indi-  
cate a need for maintenance and reminder messages. When a  
message is shown, perform the correction procedure appropri-  
ate to the message.  
Master warning light  
1
The master warning light also  
comes on or flashes in order to  
indicate that a message is cur-  
rently being displayed on the multi-  
information display.  
Multi-information display  
2
If any of the warning message is shown again after its correction pro-  
cedure has been performed, contact your Toyota dealer.  
■Warning buzzer  
In some cases, the buzzer may not be heard because of noisy place or an  
audio sound.  
397  
7-2. Steps to take in an emergency  
If you have a flat tire  
Your vehicle is equipped with a spare tire. The flat tire can be  
replaced with the spare tire.  
For details about tires: →P. 342  
WARNING  
■If you have a flat tire  
Do not continue driving with a flat tire.  
Driving even a short distance with a flat tire can damage the tire and the  
wheel beyond repair, which could result in an accident.  
Before jacking up the vehicle  
● Stop the vehicle in a safe place on a hard, flat surface.  
● Set the parking brake.  
● Shift the shift lever to P.  
● Stop the engine.  
● Turn on the emergency flashers. (→P. 380)  
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398  
7-2. Steps to take in an emergency  
Location of the spare tire, jack and tools  
Luggage floor cover  
1
Jack  
2
Jack handle  
3
Spare tire  
4
Tool tray  
5
Wheel nut wrench  
6
399  
7-2. Steps to take in an emergency  
WARNING  
■Using the tire jack  
Observe the following precautions.  
Improper use of the tire jack may cause the vehicle to suddenly fall off  
the jack, leading to death or serious injury.  
●Do not use the tire jack for any purpose other than replacing tires or  
installing and removing tire chains.  
●Only use the tire jack that comes with this vehicle for replacing a flat  
tire.  
Do not use it on other vehicles, and do not use other tire jacks for  
replacing tires on this vehicle.  
●Put the jack properly in its jack point.  
●Do not put any part of your body under the vehicle while it is supported  
by the jack.  
●Do not start the engine or drive the vehicle while the vehicle is sup-  
ported by the jack.  
●Do not raise the vehicle while someone is inside.  
●When raising the vehicle, do not put an object on or under the jack.  
●Do not raise the vehicle to a height greater than that required to  
replace the tire.  
●Use a jack stand if it is necessary to get under the vehicle.  
●When lowering the vehicle, make sure that there is no-one near the  
vehicle. If there are people nearby, warn them vocally before lowering.  
7
400  
7-2. Steps to take in an emergency  
Taking out the jack and jack handle  
1
Remove the luggage floor  
cover.  
2
Remove the jack.  
401  
7-2. Steps to take in an emergency  
Taking out the spare tire  
1
Remove the luggage floor cover. (→P. 400)  
2
Remove the tool tray.  
3
Loosen the center fastener that  
secures the spare tire.  
WARNING  
■When storing the spare tire  
Be careful not to catch fingers or other body parts between the spare  
tire and the body of the vehicle.  
7
402  
Replacing a flat tire  
7-2. Steps to take in an emergency  
1
Chock the tires.  
Flat tire  
Wheel chock positions  
Left-hand side  
Right-hand side  
Left-hand side  
Right-hand side  
Behind the rear right-hand side tire  
Behind the rear left-hand side tire  
In front of the front right-hand side tire  
In front of the front left-hand side tire  
Front  
Rear  
2
Slightly loosen the wheel nuts  
(one turn).  
3
Turn the tire jack portion “A” by  
hand until the notch of the jack  
is in contact with the jack point.  
The jack point guides are located  
under the rocker panel. They  
indicate the jack point positions.  
A
CTY72AX057  
403  
7-2. Steps to take in an emergency  
4
Raise the vehicle until the tire is  
slightly raised off the ground.  
5
Remove all the wheel nuts and  
the tire.  
When resting the tire on the  
ground, place the tire so that the  
wheel design faces up to avoid  
scratching the wheel surface.  
WARNING  
■Replacing a flat tire  
●Do not touch the disc wheels or the area around the brakes immedi-  
ately after the vehicle has been driven.  
After the vehicle has been driven the disc wheels and the area around  
the brakes will be extremely hot. Touching these areas with hands, feet  
or other body parts while changing a tire, etc. may result in burns.  
7
●Failure to follow these precautions could cause the wheel nuts to  
loosen and the tire to fall off, resulting in death or serious injury.  
• Have the wheel nuts tightened with a torque wrench to 76 ft•lbf (103  
N•m, 10.5 kgf•m) as soon as possible after changing wheels.  
• When installing a tire, only use wheel nuts that have been specifi-  
cally designed for that wheel.  
• If there are any cracks or deformations in the bolt screws, nut  
threads or bolt holes of the wheel, have the vehicle inspected by  
your Toyota dealer.  
• When installing the wheel nuts, be sure to install them with the  
tapered ends facing inward. (→P. 356)  
404  
7-2. Steps to take in an emergency  
Installing the spare tire  
1
Remove any dirt or foreign mat-  
ter from the wheel contact sur-  
face.  
If foreign matter is on the wheel  
contact surface, the wheel nuts  
may loosen while the vehicle is in  
motion, causing the tire to come  
off.  
2
Install the spare tire and loosely  
tighten each wheel nut by hand  
by approximately the same  
amount.  
Tapered portion  
Tighten the wheel nuts until the  
tapered portion comes into loose  
contact with the disc wheel seat.  
Disc wheel  
seat  
405  
7-2. Steps to take in an emergency  
3
4
5
Lower the vehicle.  
Firmly tighten each wheel nut  
two or three times in the order  
shown in the illustration.  
Tightening torque:  
76 ft•lbf (103 N•m, 10.5 kgf•m)  
Stow the flat tire, tire jack and all tools.  
7
406  
■The compact spare tire  
7-2. Steps to take in an emergency  
●The compact spare tire is identified by the label “TEMPORARY USE  
ONLY” on the tire sidewall.  
Use the compact spare tire temporarily, and only in an emergency.  
●Make sure to check the tire inflation pressure of the compact spare tire.  
(→P. 431)  
■After completing the tire change  
The tire pressure warning system must be reset. (→P. 344)  
■When using the compact spare tire  
As the compact spare tire is not equipped with a tire pressure warning  
valve and transmitter, low inflation pressure of the spare tire will not be  
indicated by the tire pressure warning system. Also, if you replace the  
compact spare tire after the tire pressure warning light comes on, the light  
remains on.  
■When the compact spare tire is equipped  
The vehicle becomes lower when driving with the compact spare tire  
compared to when driving with standard tires.  
■If you have a flat front tire on a road covered with snow or ice  
Install the compact spare tire on one of the rear wheels of the vehicle.  
Perform the following steps and fit tire chains to the front tires:  
1
Replace a rear tire with the compact spare tire.  
2
Replace the flat front tire with the tire removed from the rear of the vehi-  
cle.  
3
Fit tire chains to the front tires.  
407  
7-2. Steps to take in an emergency  
WARNING  
■When using the compact spare tire  
●Remember that the compact spare tire provided is specifically  
designed for use with your vehicle. Do not use your compact spare tire  
on another vehicle.  
●Do not use more than one compact spare tires simultaneously.  
●Replace the compact spare tire with a standard tire as soon as possi-  
ble.  
●Avoid sudden acceleration, abrupt steering, as well as sudden braking  
and shifting operation to engine braking.  
■When the compact spare tire is attached  
The vehicle speed may not be correctly detected, and the following sys-  
tems may not operate correctly:  
• ABS & Brake assist  
• VSC  
• TRAC  
• LDA (Lane Departure Alert with  
steering control) (if equipped)  
• Automatic High Beam  
(if equipped)  
• Cruise control (if equipped)  
• Dynamic radar cruise control  
(if equipped)  
• PCS (if equipped)  
• EPS  
• Tire pressure warning system  
• Rear view monitor system  
(if equipped)  
• Navigation system (if equipped)  
■Speed limit when using the compact spare tire  
Do not drive at speeds in excess of 50 mph (80 km/h) when a compact  
spare tire is installed on the vehicle.  
7
The compact spare tire is not designed for driving at high speeds. Fail-  
ure to observe this precaution may lead to an accident causing death or  
serious injury.  
■After using the tools and jack  
Before driving, make sure all the tools and jack are securely in place in  
their storage location to reduce the possibility of personal injury during a  
collision or sudden braking.  
408  
7-2. Steps to take in an emergency  
NOTICE  
■Be careful when driving over bumps with the compact spare tire  
installed on the vehicle.  
The vehicle becomes lower when driving with the compact spare tire  
compared to when driving with standard tires. Be careful when driving  
over uneven road surfaces.  
■Driving with tire chains and the compact spare tire  
Do not fit tire chains to the compact spare tire.  
Tire chains may damage the vehicle body and adversely affect driving  
performance.  
■When replacing the tires  
When removing or fitting the wheels, tires or the tire pressure warning  
valve and transmitter, contact your Toyota dealer as the tire pressure  
warning valve and transmitter may be damaged if not handled correctly.  
■To avoid damage to the tire pressure warning valves and transmit-  
ters  
When a tire is repaired with liquid sealants, the tire pressure warning  
valve and transmitter may not operate properly. If a liquid sealant is  
used, contact your Toyota dealer or other qualified service shop as soon  
as possible. Make sure to replace the tire pressure warning valve and  
transmitter when replacing the tire. (→P. 343)  
409  
7-2. Steps to take in an emergency  
If the engine will not start  
If the engine will not start even though correct starting proce-  
dures are being followed (→P. 160), consider each of the follow-  
ing points:  
The engine will not start even though the starter motor operates  
normally.  
One of the following may be the cause of the problem:  
● There may not be sufficient fuel in the vehicle’s tank.  
Refuel the vehicle.  
● The engine may be flooded.  
Try to restart the engine again following correct starting procedures.  
(→P. 160)  
● There may be a malfunction in the engine immobilizer system.  
(→P. 68)  
The starter motor turns over slowly, the interior lights and head-  
lights are dim, or the horn does not sound or sounds at a low  
volume.  
One of the following may be the cause of the problem:  
● The battery may be discharged. (→P. 414)  
7
● The battery terminal connections may be loose or corroded.  
The starter motor does not turn over  
The engine starting system may be malfunctioning due to an electrical  
problem such as electronic key battery depletion or a blown fuse.  
However, an interim measure is available to start the engine.  
(→P. 410)  
410  
7-2. Steps to take in an emergency  
The starter motor does not turn over, the interior lights and head-  
lights do not turn on, or the horn does not sound.  
One of the following may be the cause of the problem:  
● One or both of the battery terminals may be disconnected.  
● The battery may be discharged. (→P. 414)  
● There may be a malfunction in the steering lock system.  
Contact your Toyota dealer if the problem cannot be repaired, or if repair  
procedures are unknown.  
Emergency start function  
When the engine does not start, the following steps can be used as an  
interim measure to start the engine if the engine switch is functioning  
normally:  
1
Set the parking brake.  
2
Shift the shift lever to P.  
3
Turn the engine switch to ACCESSORY mode.  
4
Press and hold the engine switch for about 15 seconds while  
depressing the brake pedal firmly.  
Even if the engine can be started using the above steps, the system  
may be malfunctioning. Have the vehicle inspected by your Toyota  
dealer.  
411  
7-2. Steps to take in an emergency  
If the electronic key does not operate  
properly  
If communication between the electronic key and vehicle is  
interrupted (→P. 114) or the electronic key cannot be used  
because the battery is depleted, the smart key system and wire-  
less remote control cannot be used. In such cases, the doors  
and trunk can be opened and the engine can be started by fol-  
lowing the procedure below.  
Locking and unlocking the doors and unlocking the trunk  
■ Doors  
Use the mechanical key (→P.  
93) in order to perform the fol-  
lowing operations:  
Locks all the doors  
1
Unlocks the door  
2
Turning the key rearward  
unlocks the driver’s door. Turn-  
ing the key once again within 5  
seconds unlocks the other  
doors.  
7
■ Trunk  
→P. 106  
412  
7-2. Steps to take in an emergency  
Starting the engine  
1
Ensure that the shift lever is in P and depress the brake pedal.  
2
Touch the Toyota emblem side  
of the electronic key to the  
engine switch.  
The engine switch will turn to IGNI-  
TION ON mode.  
When the smart key system is  
deactivated in customization set-  
ting, the engine switch will turn to  
ACCESSORY mode.  
3
4
Firmly depress the brake pedal.  
A message indicating how to start the engine will be displayed on the  
multi-information display.  
Press the engine switch.  
In the event that the engine still cannot be started, contact your Toyota  
dealer.  
413  
7-2. Steps to take in an emergency  
■Stopping the engine  
Shift the shift lever to P and press the engine switch as you normally do when  
stopping the engine.  
■Replacing the key battery  
As the above procedure is a temporary measure, it is recommended that the  
electronic key battery be replaced immediately when the battery is depleted.  
(→P. 360)  
■Changing engine switch modes  
3
Release the brake pedal and press the engine switch in step  
above.  
The engine does not start and modes will be changed each time the switch is  
pressed.(→P. 161)  
■When the electronic key does not work properly  
●Make sure that the smart key system has not been deactivated in the cus-  
tomization setting. If it is off, turn the function on.  
(Customizable features →P. 449)  
●Check if battery-saving mode is set. If it is set, cancel the function.  
(→P. 113)  
7
414  
7-2. Steps to take in an emergency  
If the vehicle battery is discharged  
The following procedures may be used to start the engine if the  
vehicle’s battery is discharged.  
You can also call your Toyota dealer or a qualified repair shop.  
If you have a set of jumper (or booster) cables and a second vehicle  
with a 12-volt battery, you can jump start your vehicle by following the  
steps below.  
1
Confirm that the electronic key  
is being carried.  
When connecting the jumper (or  
booster) cables, depending on the  
situation, the alarm may activate  
and doors locked. (→P. 71)  
2
Open the hood (→P. 328)  
3
Remove the engine cover.  
415  
7-2. Steps to take in an emergency  
4
Connect the jumper cables according to the following procedure:  
Connect a positive jumper cable clamp to the positive (+) battery  
terminal on your vehicle.  
1
2
3
4
Connect the clamp on the other end of the positive cable to the  
positive (+) battery terminal on the second vehicle.  
Connect a negative cable clamp to the negative (-) battery termi-  
nal on the second vehicle.  
Connect the clamp at the other end of the negative cable to a  
solid, stationary, unpainted metallic point away from the battery  
and any moving parts, as shown in the illustration.  
5
Start the engine of the second vehicle. Increase the engine speed  
slightly and maintain at that level for approximately 5 minutes to  
recharge the battery of your vehicle.  
7
6
7
Open and close any of the doors of your vehicle with the engine  
switch off.  
Maintain the engine speed of the second vehicle and start the  
engine of your vehicle by turning the engine switch to IGNITION  
ON mode.  
8
Once the vehicle’s engine has started, remove the jumper cables in  
the exact reverse order from which they were connected.  
Once the engine starts, have the vehicle inspected at your Toyota  
dealer as soon as possible.  
416  
7-2. Steps to take in an emergency  
■Starting the engine when the battery is discharged  
The engine cannot be started by push-starting.  
■To prevent battery discharge  
●Turn off the headlights and the audio system while the engine is off.  
●Turn off any unnecessary electrical components when the vehicle is running  
at a low speed for an extended period, such as in heavy traffic.  
■Charging the battery  
The electricity stored in the battery will discharge gradually even when the  
vehicle is not in use, due to natural discharge and the draining effects of cer-  
tain electrical appliances. If the vehicle is left for a long time, the battery may  
discharge, and the engine may be unable to start. (The battery recharges  
automatically during driving.)  
■When recharging or replacing the battery  
●In some cases, it may not be possible to unlock the doors using the smart  
key system when the battery is discharged. Use the wireless remote control  
or the mechanical key to lock or unlock the doors.  
●The engine may not start on the first attempt after the battery has recharged  
but will start normally after the second attempt. This is not a malfunction.  
●The engine switch mode is memorized by the vehicle. When the battery is  
reconnected, the system will return to the mode it was in before the battery  
was discharged. Before disconnecting the battery, turn the engine switch off.  
If you are unsure what mode the engine switch was in before the battery dis-  
charged, be especially careful when reconnecting the battery.  
417  
7-2. Steps to take in an emergency  
WARNING  
■Avoiding battery fires or explosions  
Observe the following precautions to prevent accidentally igniting the flam-  
mable gas that may be emitted from the battery:  
●Make sure each jumper cable is connected to the correct terminal and that  
it is not unintentionally in contact with any other than the intended terminal.  
●Do not allow the other end of the jumper cable connected to the “+” termi-  
nal to come into contact with any other parts or metal surfaces in the area,  
such as brackets or unpainted metal.  
●Do not allow the + and - clamps of the jumper cables to come into contact  
with each other.  
●Do not smoke, use matches, cigarette lighters or allow open flame near  
the battery.  
■Battery precautions  
The battery contains poisonous and corrosive acidic electrolyte, while  
related parts contain lead and lead compounds. Observe the following pre-  
cautions when handling the battery:  
●When working with the battery, always wear safety glasses and take care  
not to allow any battery fluids (acid) to come into contact with skin, clothing  
or the vehicle body.  
●Do not lean over the battery.  
●In the event that battery fluid comes into contact with the skin or eyes,  
immediately wash the affected area with water and seek medical attention.  
Place a wet sponge or cloth over the affected area until medical attention  
can be received.  
7
●Always wash your hands after handling the battery support, terminals, and  
other battery-related parts.  
●Do not allow children near the battery.  
NOTICE  
■When handling jumper cables  
When connecting the jumper cables, ensure that they do not become entan-  
gled in the cooling fans or engine drive belt.  
418  
7-2. Steps to take in an emergency  
If your vehicle overheats  
The following may indicate that your vehicle is overheating:  
● The needle of the engine coolant temperature gauge (→P. 79)  
enters the red zone or a loss of engine power is experienced.  
(For example, the vehicle speed does not increase.)  
● “Engine Coolant Temp is High” is shown on the multi-information  
display.  
● Steam comes out from under the hood.  
Correction procedures  
1
Stop the vehicle in a safe place and turn off the air conditioning sys-  
tem, and then stop the engine.  
2
If you see steam:  
Carefully lift the hood after the steam subsides.  
If you do not see steam:  
Carefully lift the hood.  
3
After the engine has cooled  
down sufficiently, inspect the  
hoses and radiator core (radia-  
tor) for any leaks.  
Radiator  
1
Cooling fan  
2
If a large amount of coolant  
leaks, immediately contact your  
Toyota dealer.  
4
The coolant level is satisfactory  
if it is between the “F” and “L”  
lines on the reservoir.  
Reservoir  
1
“F” line  
2
“L” line  
3
Radiator cap  
4
419  
7-2. Steps to take in an emergency  
5
Add engine coolant if neces-  
sary.  
Water can be used in an emer-  
gency if engine coolant is unavail-  
able.  
6
Start the engine and turn the air conditioning system on to check  
that the radiator cooling fans operate and to check for coolant leaks  
from the radiator or hoses.  
The fans operate when the air conditioning system is turned on immedi-  
ately after a cold start. Confirm that the fans are operating by checking the  
fan sound and air flow. If it is difficult to check these, turn the air condition-  
ing system on and off repeatedly. (The fans may not operate in freezing  
temperatures.)  
7
If the fans are not operating:  
Stop the engine immediately and contact your Toyota dealer.  
If the fans are operating:  
Have the vehicle inspected at the nearest Toyota dealer.  
7
420  
7-2. Steps to take in an emergency  
WARNING  
■When inspecting under the hood of your vehicle  
Observe the following precautions.  
Failure to do so may result in serious injury such as burns.  
●If steam is seen coming from under the hood, do not open the hood until  
the steam has subsided. The engine compartment may be very hot.  
●Keep hands and clothing (especially a tie, a scarf or a muffler) away from  
the fans and belts.  
●Do not loosen the radiator cap and the  
coolant reservoir cap while the engine  
and radiator are hot.  
Serious injury, such as burns, may  
result from hot coolant and steam  
released under pressure.  
NOTICE  
■When adding engine coolant  
Wait until the engine has cooled down before adding engine coolant.  
When adding coolant, do so slowly. Adding cool coolant to a hot engine too  
quickly can cause damage to the engine.  
■To prevent damage to the cooling system  
Observe the following precautions:  
●Avoid contaminating the coolant with foreign matter (such as sand or dust  
etc.).  
●Do not use any coolant additive.  
421  
7-2. Steps to take in an emergency  
If the vehicle becomes stuck  
Carry out the following procedures if the tires spin or the vehicle  
becomes stuck in mud, dirt or snow:  
1
Stop the engine. Set the parking brake and shift the shift lever to P.  
2
Remove the mud, snow or sand from around the front wheels.  
3
Place wood, stones or some other material under the front wheels  
to help provide traction.  
4
Restart the engine.  
5
Shift the shift lever to D or R and release the parking brake. Then,  
while exercising caution, depress the accelerator pedal.  
■When it is difficult to free the vehicle  
Press  
to turn off TRAC.  
WARNING  
7
■When attempting to free a stuck vehicle  
If you choose to push the vehicle back and forth to free it, make sure the  
surrounding area is clear to avoid striking other vehicles, objects or people.  
The vehicle may also lunge forward or lunge back suddenly as it becomes  
free. Use extreme caution.  
■When shifting the shift lever  
Be careful not to shift the shift lever with the accelerator pedal depressed.  
This may lead to unexpected rapid acceleration of the vehicle that may  
cause an accident resulting in death or serious injury.  
422  
7-2. Steps to take in an emergency  
NOTICE  
■To avoid damaging the transmission and other components  
●Avoid spinning the front wheels and depressing the accelerator pedal  
more than necessary.  
●If the vehicle remains stuck even after these procedures are performed,  
the vehicle may require towing to be freed.  

Related Topics

When trouble arises
Essential information If your vehicle needs to be towed If you think something is wrong Fuel pump shut off system If a warning light turns on or buzzer sounds If a warning message is displayed If you have a flat tire If the engine will not start If the electronic key does not operate If the vehicle battery is discharged If your vehicle overheats If the vehicle becomes stuck

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