Customer information for Your Vauxhall Frontera SUV Third Generation (2024-2026)

Customer information  
171  
1920 - 1980  
2500 - 2570  
24  
23  
Customer information  
Declaration of conformity  
Transmission systems  
Declaration of conformity..................171  
REACH............................................. 172  
Software Update...............................172  
Registered Trademarks.................... 173  
Vehicle Data Recording And  
Antenna module  
Laird  
Daimlerring 31, 31135 Hildesheim,  
Germany Operation frequency: N/A  
Maximum output: N/A  
This vehicle has systems that transmit  
and / or receive radio waves subject  
to Directive 2014/53/EU and The Radio  
Equipment Regulations 2017 by the  
United Kingdom. The manufacturers  
of the systems listed below declare  
conformity with Directive 2014/53/EU and  
The Radio Equipment Regulations 2017.  
The full text of the EU declaration of  
conformity for each system is available  
at the following internet address:  
Privacy..............................................173  
Emergency Call data  
Recording And Privacy...................173  
Radio remote control transmitter  
Hülsbeck & Fürst GmbH & Co. KG  
Steeger Str. 17, 42551 Velbert, Germany  
Operation frequency: 433.92 MHz  
Maximum output: 10 dBm  
Radio remote control receiver  
Importer is Vauxhall Motors Limited, MP  
UK 1-101-135, Chalton House, Luton  
Road, Chalton, Luton, Bedfordshire, LU4  
9TT, United Kingdom.  
Delphi European, Middle Eastern &  
African Regional Offices Customer  
Technology  
Center Avenue de Luxembourg, L-4940  
Bascharage, G.D. of Luxembourg  
Operation frequency: 119.0 - 128.6 kHz  
Maximum output: 16dBμA/m @ 10m  
BTA module  
Magneti Marelli S.p.A.  
Viale A. Borletti 61/63, 20011 Corbetta,  
Italy  
Electronic key transmitter  
Valeo  
Operation frequency Maximum output  
43 Rue Bayen, 75017 Paris, France  
Operation frequency: 433.92 MHz  
Maximum output: 10 dBm  
(MHz)  
(dBm)  
880 -915  
1710 - 1785  
1850 -1910  
33  
24  
immobiliser  
24  
KOSTAL of America, Inc.  
172  
Customer information  
350 Stephenson Hwy, Troy MI 48083,  
USA  
Note  
when the processing is necessary for  
the compliance with a legal obligation  
to which the manufacturer is subject  
(e.g. applicable product liability law,  
emergency call regulation) or when  
the processing is necessary in order  
to protect the vital interests of the  
respective vehicle users and passengers.  
The establishment of a secure radio  
network connection and the related  
remote updates are not affected by  
privacy settings and will be performed in  
principal after an initiation by the vehicle  
user following a respective notification.  
The system is able to notify receipt of  
an update as soon as it is connected  
to an exterior Wi-Fi network or a mobile  
network. Large updates are downloaded  
only via the Wi-Fi network.  
The availability of an update is notified  
on the Info Display at the end of a trip  
with an option of immediate installation or  
postponement of installation.  
The installation time is variable and  
can take several minutes, or up to a  
maximum time of about 30 minutes. A  
notification will give an estimate of the  
duration and a description of the update.  
Updates can be checked manually via  
the Info Display. Follow the on-screen  
prompts in the respective menu.  
The availability of these over-the-  
air vehicle software updates varies  
by vehicle and country. Find more  
information on our website.  
Operation frequency: 125 kHz  
Maximum output: 5 dBμA/m at 10m  
ICASA type approval numbers  
List of all Independent Communications  
Authority of South Africa (ICASA) type  
approval numbers:  
TA-2016/121, TA-2016/3261,  
TA-2017/2387, TA-2017/2745,  
TA-2013/430, TA-2017/1106,  
TA-2016/929, TA-2017/3180  
Remote device management and  
remote software and firmware  
updates  
As an integral part of the service  
related to the performance of subscribed  
connected service contracts, necessary  
device management and necessary  
software and firmware updates related to  
the software and firmware for the named  
connected service will be performed  
remotely, in particular by using over-the-  
air technology.  
REACH  
Registration, Evaluation, Authorisation  
and Restriction of Chemicals (REACH)  
is a European Union regulation adopted  
to improve the protection of human  
health and the environment from the  
risks that can be posed by chemicals.  
information and for access to the Article  
33 communication.  
For this, a secure radio network  
connection between the vehicle and  
the device management server will be  
established when ignition is switched on  
and a mobile network is available.  
Depending on the equipment of the  
vehicle, connection configuration must  
be set to Connected vehicle to allow  
the establishment of the radio network  
connection.  
Irrespective of a valid connected  
service subscription, remote product  
security or product safety related  
device management and software and  
firmware updates will be performed  
Software Update  
The Infotainment system can download  
and install selected software updates  
over a wireless connection.  
Customer information  
173  
Note  
Bluetooth SIG, Inc.  
accordance with article 6.1, paragraph d)  
of Regulation 2016/679.  
Steps for downloading and installing  
updates may vary by vehicle.  
For safety reasons and because it  
requires sustained attention by the driver,  
the installation must be carried out  
with the ignition on without starting the  
engine. The installation cannot be carried  
out in the following cases:  
Bluetooth® is a registered trademark of  
Bluetooth SIG, Inc.  
DivX, LLC DivX® and DivX Certified® are  
registered trademarks of DivX, LLC.  
The processing of personal information  
is strictly limited to the requirements of  
the emergency call function used with the  
European emergency call number.  
The emergency call function is only  
able to collect and process the following  
data relating to the vehicle: chassis  
number, type (passenger vehicle or light  
commercial vehicle), fuel type or power  
source, three most recent locations and  
direction of travel, number of passengers  
and a timestamped log file recording  
technical data related to the system's  
operation.  
Google Inc.  
Android™ and Google Play™ Store are  
trademarks of Google Inc.  
engine running  
emergency call in progress  
insufficient vehicle battery charge  
Velcro Companies  
Velcro® is a registered trademark of  
Velcro Companies.  
charging the vehicle's high-voltage  
battery  
Vehicle Data Recording  
And Privacy  
The recipients of the processed data  
are the emergency call handling centres  
designated by the relevant national  
authorities in the territory in which they  
are located, enabling priority routing  
and handling of calls to the emergency  
number.  
Note  
During the installation process, the  
vehicle may not be operational.  
If the update has failed, seek the  
assistance of a workshop.  
Emergency Call Data  
Recording And Privacy  
Data processing  
Registered Trademarks  
Apple Inc.  
All processing of personal information  
by the emergency call function complies  
with the framework for protection  
of personal information established  
by Regulation 2016/679 (GDPR) and  
Directive 2002/58/EC of the European  
Parliament and the Council, and in  
particular, seeks to protect the vital  
interests of the data subject, in  
Data storage  
Data contained in the system’s memory  
is not accessible from outside the system  
until a call is made. The system is  
not traceable and is not continuously  
monitored in its normal operation mode.  
The data in the system's internal memory  
is automatically and continuously erased.  
Only the vehicle’s three most recent  
Apple CarPlay™ is a trademark of Apple  
Inc.  
App Store® and iTunes Store® are  
registered trademarks of Apple Inc.  
iPhone®, iPod®, iPod touch®, iPod  
nano®, iPad® and Siri® are registered  
trademarks of Apple Inc.  
174  
Customer information  
locations, necessary for the normal  
functioning of the system, are stored.  
When an emergency call is triggered, the  
data log is stored for no more than 13  
hours.  
for example, or which they generate  
themselves or exchange amongst  
themselves. Some control units are  
necessary for the safe functioning of your  
vehicle, others assist you while you drive  
(driver assistance systems), while others  
provide comfort or infotainment functions.  
The following contains general  
information about data processing in  
the vehicle. You will find additional  
information as to which specific data  
is uploaded, stored and passed on  
to third parties and for what purpose  
in your vehicle under the keywords  
Data Protection closely linked to the  
references for the affected functional  
characteristics in the relevant owner's  
manual or in the general terms of sale.  
These are also available online.  
cycle, and only processed on board the  
vehicle itself. Often control units include  
data storage (including the vehicle key).  
This is used to allow information to be  
documented temporarily or permanently  
on vehicle condition, component stress,  
maintenance requirements and technical  
events and errors.  
Access to data  
You have the right to access the  
data and, if necessary, submit a  
request to rectify, erase or restrict the  
processing of any personal information  
not processed in accordance with  
the provisions of Regulation 2016/679  
(GDPR). Third parties to which data has  
been communicated shall be notified of  
any rectification, erasure or restriction  
carried out in accordance with the  
aforementioned directive, unless doing  
so would be impossible or require a  
disproportionate effort.  
Depending on technical equipment  
levels, the data stored is as follows:  
system component operating states  
(e.g. fill level, tyre pressure, battery  
status)  
faults and defects in important system  
components (e.g. lights, brakes)  
system reactions in special driving  
situations (e.g. triggering of an airbag,  
actuation of the stability control  
systems)  
Operating data in the vehicle  
You also have the right to lodge  
a complaint with the relevant data  
protection authority.  
If you want to claim your above-  
mentioned rights please contact us per  
.  
For more information regarding our  
contact details, please take a look at our  
Privacy & Cookies Policy on our website.  
information on events damaging the  
vehicle  
Control units process data for operation  
of the vehicle.  
This data includes, for example:  
for electric vehicles the amount of  
charge in the high-voltage battery,  
estimated range  
vehicle status information (e.g.speed,  
movement delay, lateral acceleration,  
wheel rotation rate, "seat belts  
fastened" display)  
In special cases (e.g. if the vehicle  
has detected a malfunction), it may  
be necessary to save data that would  
otherwise just be volatile.  
When you use services (e.g. repairs,  
maintenance), the operating data saved  
ambient conditions (e.g. temperature,  
rain sensor, distance sensor)  
Event data recorders  
Electronic control units are installed in  
your vehicle. Control units process data  
that is received by vehicle sensors,  
As a rule, such data is transient and is  
not stored for longer than an operational  
Customer information  
175  
can be read together with the vehicle  
identification number and used where  
necessary. Staff working for the service  
network (e.g. garages, manufacturers) or  
third parties (e.g. breakdown services)  
can read the data from the vehicle.  
The same applies to warranty work and  
quality assurance measures.  
Data is generally read via the OBD  
(On-Board Diagnostics) port prescribed  
by law in the vehicle. The operating  
data read documents the technical  
condition of the vehicle or individual  
components and assists with fault  
diagnosis, compliance with warranty  
obligations and quality improvement.  
This data, in particular information on  
component stress, technical events,  
operator errors and other faults, is  
transmitted to the manufacturer where  
appropriate, together with the vehicle  
identification number. The manufacturer  
is also subject to product liability.  
The manufacturer potentially also uses  
operating data from vehicles for product  
recalls. This data can also be used to  
check customer warranty and guarantee  
claims.  
Data that you have input yourself can be  
deleted at any time.  
This data can only be transmitted  
out of the vehicle at your request,  
particularly when using online services in  
accordance with the settings selected by  
you.  
Comfort and infotainment functions  
Comfort settings and custom settings can  
be stored in the vehicle and changed or  
reset at any time.  
Depending on the equipment level in  
question, these include  
seat and steering wheel position  
settings  
Smartphone integration, e.g. Android  
Auto or Apple CarPlay  
chassis and air conditioning settings  
custom settings such as interior lighting  
You can input your own data in the  
infotainment functions for your vehicle as  
part of the selected features.  
Depending on the equipment level in  
question, these include  
If your vehicle is equipped accordingly,  
you can connect your smartphone or  
another mobile device to the vehicle so  
that you can control it via the controls  
integrated in the vehicle. The smartphone  
image and sound can be output via  
the multimedia system in this case. At  
the same time, specific information is  
transmitted to your smartphone.  
multimedia data such as music, videos  
or photos for playback in an integrated  
multimedia system  
Depending on the type of integration, this  
includes data such as position data, day /  
night mode and other general vehicle  
information. For more information, please  
see the operating instructions for the  
vehicle / infotainment system.  
Integration allows selected smartphone  
apps to be used, such as navigation or  
music playback. No further integration  
is possible between smartphone and  
vehicle, in particular active access to  
vehicle data. The nature of further data  
processing is determined by the provider  
of the app used. Whether you can  
address book data for use with an  
integrated hands-free system or an  
integrated navigation system  
input destinations  
data on the use of online services  
This data for comfort and infotainment  
functions can be stored locally in the  
vehicle or be kept on a device that you  
have connected to the vehicle (e.g. a  
smartphone, USB stick or MP3 player).  
Fault memories in the vehicle can  
be reset by a service company when  
carrying out servicing or repairs or at  
your request.  
176  
Customer information  
define settings, and if so which ones, is  
dependent on the app in question and  
your smartphone's operating system.  
take place solely on the basis of legal  
permission, e.g. in the case of a legally  
prescribed emergency communication  
system or a contractual agreement, or by  
virtue of consent.  
You can activate or deactivate the  
services and functions (which are subject  
to charges to some extent) and, in  
some cases, the vehicle's entire radio  
network connection. This does not  
include statutory functions and services  
such as an emergency communication  
system.  
purpose can be refused. This can be  
done by contacting Customer Care  
Centre (contact details available online).  
Online services  
Third-party services  
If your vehicle has a radio network  
connection, this allows data to be  
If you make use of online services  
from other providers (third parties), these  
services are subject to the liability and  
data protection and usage conditions of  
the provider in question.  
The manufacturer frequently has no  
influence over the content exchanged in  
this regard.  
Therefore, please note the nature, scope  
and purpose of the collection and use of  
personal data within the scope of third-  
party services provided by the service  
provider in question.  
exchanged between your vehicle and  
other systems. The radio network  
connection is made possible by means  
of a transmitter device in your vehicle or  
a mobile device provided by you (e.g.  
a smartphone). Online functions can be  
used via this radio network connection.  
These include online services and  
applications / apps provided to you by the  
manufacturer or other providers.  
Onboard fuel consumption meter  
(OBFCM)  
This function will be provided for the  
entire life cycle of the vehicle.  
In accordance with Article 9 of  
Proprietary services  
In case of an accident  
In the case of the manufacturer's  
Implementing Regulation (EU) 2021/392  
("OBFCM"), this regulatory service allows  
the European Environment Agency  
(EEA) to collect vehicle data related  
to usage (such as VIN, total distance  
travelled, total fuel consumed, total grid  
energy into battery when applicable).  
This data is used by EEA to monitor  
in real usage the fuel and energy  
consumption and the CO2 emission of  
the new vehicles in an anonymised and  
aggregated way.  
online services, the relevant functions  
are described by the manufacturer in  
an appropriate location (e.g. Owner's  
Manual, the manufacturer's website)  
and the associated data protection  
information is provided. Personal data  
may be used to provide online services.  
Data exchange for this purpose takes  
place via a protected connection, e.g.  
using the manufacturer's IT systems  
provided for the purpose. Collection,  
processing and use of personal data for  
the purposes of preparation of services  
This vehicle is fitted with an event  
data recorder. This system gathers and  
records certain vehicle data over a  
short period (a few seconds) before,  
during and after an event such as  
an accident or collision. In order to  
gain a better understanding of the  
circumstances surrounding the event, the  
system records how the vehicle’s various  
systems are operating at the time of the  
event, including:  
The collection and transmission of  
vehicle's data for regulatory OBFCM  
any deployment of a restraint system  
(airbag, seat belt, etc.)  
Customer information  
177  
the status of all seat belts (fastened /  
unfastened)  
Radio frequency identification (RFID)  
RFID technology is used in some  
vehicles for functions such as tyre  
pressure monitoring and immobiliser.  
It is also used in connection with  
conveniences such as radio remote  
controls for door locking / unlocking and  
starting. RFID technology in Vauxhall  
vehicles does not use or record personal  
information or link with any other  
Vauxhall system containing personal  
information.  
the contact or intensity of pressure  
exerted on the pedal(s) engaged by the  
driver  
the speed of the vehicle  
the status of some driving and driver  
assistance systems.  
The following are not recorded:  
data on normal driving conditions, in  
other words data not directly related to  
the event  
personal data on the driver and any  
other occupants  
the geographical location of the vehicle  
at the time of the event.  
The reading of data recorded by the  
event data recorder requires both:  
access to the interior of the vehicle or  
to the event data recorder  
special equipment that can be  
purchased from the manufacturer  
Bosch.  
Aside from the vehicle manufacturer,  
other parties such as law enforcement  
agencies may access this data in order  
to analyse the event.