Get Customer information -> Vehicle Data Recording And Privacy Guide for Vauxhall Frontera SUV Third Generation (2024-2026)

Customer information

173

Note

Bluetooth SIG, Inc.

accordance with article 6.1, paragraph d)

of Regulation 2016/679.

Steps for downloading and installing

updates may vary by vehicle.

For safety reasons and because it

requires sustained attention by the driver,

the installation must be carried out

with the ignition on without starting the

engine. The installation cannot be carried

out in the following cases:

Bluetooth® is a registered trademark of

Bluetooth SIG, Inc.

DivX, LLC DivX® and DivX Certified® are

registered trademarks of DivX, LLC.

The processing of personal information

is strictly limited to the requirements of

the emergency call function used with the

European emergency call number.

The emergency call function is only

able to collect and process the following

data relating to the vehicle: chassis

number, type (passenger vehicle or light

commercial vehicle), fuel type or power

source, three most recent locations and

direction of travel, number of passengers

and a timestamped log file recording

technical data related to the system's

operation.

Google Inc.

Android™ and Google Play™ Store are

trademarks of Google Inc.

● engine running

● emergency call in progress

● insufficient vehicle battery charge

Velcro Companies

Velcro® is a registered trademark of

Velcro Companies.

● charging the vehicle's high-voltage

battery

Vehicle Data Recording

And Privacy

The recipients of the processed data

are the emergency call handling centres

designated by the relevant national

authorities in the territory in which they

are located, enabling priority routing

and handling of calls to the emergency

number.

Note

During the installation process, the

vehicle may not be operational.

If the update has failed, seek the

assistance of a workshop.

Emergency Call Data

Recording And Privacy

Data processing

Registered Trademarks

Apple Inc.

All processing of personal information

by the emergency call function complies

with the framework for protection

of personal information established

by Regulation 2016/679 (GDPR) and

Directive 2002/58/EC of the European

Parliament and the Council, and in

particular, seeks to protect the vital

interests of the data subject, in

Data storage

Data contained in the system’s memory

is not accessible from outside the system

until a call is made. The system is

not traceable and is not continuously

monitored in its normal operation mode.

The data in the system's internal memory

is automatically and continuously erased.

Only the vehicle’s three most recent

Apple CarPlay™ is a trademark of Apple

Inc.

App Store® and iTunes Store® are

registered trademarks of Apple Inc.

iPhone®, iPod®, iPod touch®, iPod

nano®, iPad® and Siri® are registered

trademarks of Apple Inc.

174

Customer information

locations, necessary for the normal

functioning of the system, are stored.

When an emergency call is triggered, the

data log is stored for no more than 13

hours.

for example, or which they generate

themselves or exchange amongst

themselves. Some control units are

necessary for the safe functioning of your

vehicle, others assist you while you drive

(driver assistance systems), while others

provide comfort or infotainment functions.

The following contains general

information about data processing in

the vehicle. You will find additional

information as to which specific data

is uploaded, stored and passed on

to third parties and for what purpose

in your vehicle under the keywords

Data Protection closely linked to the

references for the affected functional

characteristics in the relevant owner's

manual or in the general terms of sale.

These are also available online.

cycle, and only processed on board the

vehicle itself. Often control units include

data storage (including the vehicle key).

This is used to allow information to be

documented temporarily or permanently

on vehicle condition, component stress,

maintenance requirements and technical

events and errors.

Access to data

You have the right to access the

data and, if necessary, submit a

request to rectify, erase or restrict the

processing of any personal information

not processed in accordance with

the provisions of Regulation 2016/679

(GDPR). Third parties to which data has

been communicated shall be notified of

any rectification, erasure or restriction

carried out in accordance with the

aforementioned directive, unless doing

so would be impossible or require a

disproportionate effort.

Depending on technical equipment

levels, the data stored is as follows:

● system component operating states

(e.g. fill level, tyre pressure, battery

status)

● faults and defects in important system

components (e.g. lights, brakes)

● system reactions in special driving

situations (e.g. triggering of an airbag,

actuation of the stability control

systems)

Operating data in the vehicle

You also have the right to lodge

a complaint with the relevant data

protection authority.

If you want to claim your above-

mentioned rights please contact us per

For more information regarding our

contact details, please take a look at our

Privacy & Cookies Policy on our website.

● information on events damaging the

vehicle

Control units process data for operation

of the vehicle.

This data includes, for example:

● for electric vehicles the amount of

charge in the high-voltage battery,

estimated range

● vehicle status information (e.g.speed,

movement delay, lateral acceleration,

wheel rotation rate, "seat belts

fastened" display)

In special cases (e.g. if the vehicle

has detected a malfunction), it may

be necessary to save data that would

otherwise just be volatile.

When you use services (e.g. repairs,

maintenance), the operating data saved

● ambient conditions (e.g. temperature,

rain sensor, distance sensor)

Event data recorders

Electronic control units are installed in

your vehicle. Control units process data

that is received by vehicle sensors,

As a rule, such data is transient and is

not stored for longer than an operational

Customer information

175

can be read together with the vehicle

identification number and used where

necessary. Staff working for the service

network (e.g. garages, manufacturers) or

third parties (e.g. breakdown services)

can read the data from the vehicle.

The same applies to warranty work and

quality assurance measures.

Data is generally read via the OBD

(On-Board Diagnostics) port prescribed

by law in the vehicle. The operating

data read documents the technical

condition of the vehicle or individual

components and assists with fault

diagnosis, compliance with warranty

obligations and quality improvement.

This data, in particular information on

component stress, technical events,

operator errors and other faults, is

transmitted to the manufacturer where

appropriate, together with the vehicle

identification number. The manufacturer

is also subject to product liability.

The manufacturer potentially also uses

operating data from vehicles for product

recalls. This data can also be used to

check customer warranty and guarantee

claims.

Data that you have input yourself can be

deleted at any time.

This data can only be transmitted

out of the vehicle at your request,

particularly when using online services in

accordance with the settings selected by

you.

Comfort and infotainment functions

Comfort settings and custom settings can

be stored in the vehicle and changed or

reset at any time.

Depending on the equipment level in

question, these include

● seat and steering wheel position

settings

Smartphone integration, e.g. Android

Auto or Apple CarPlay

● chassis and air conditioning settings

● custom settings such as interior lighting

You can input your own data in the

infotainment functions for your vehicle as

part of the selected features.

Depending on the equipment level in

question, these include

If your vehicle is equipped accordingly,

you can connect your smartphone or

another mobile device to the vehicle so

that you can control it via the controls

integrated in the vehicle. The smartphone

image and sound can be output via

the multimedia system in this case. At

the same time, specific information is

transmitted to your smartphone.

● multimedia data such as music, videos

or photos for playback in an integrated

multimedia system

Depending on the type of integration, this

includes data such as position data, day /

night mode and other general vehicle

information. For more information, please

see the operating instructions for the

vehicle / infotainment system.

Integration allows selected smartphone

apps to be used, such as navigation or

music playback. No further integration

is possible between smartphone and

vehicle, in particular active access to

vehicle data. The nature of further data

processing is determined by the provider

of the app used. Whether you can

● address book data for use with an

integrated hands-free system or an

integrated navigation system

● input destinations

● data on the use of online services

This data for comfort and infotainment

functions can be stored locally in the

vehicle or be kept on a device that you

have connected to the vehicle (e.g. a

smartphone, USB stick or MP3 player).

Fault memories in the vehicle can

be reset by a service company when

carrying out servicing or repairs or at

your request.

176

Customer information

define settings, and if so which ones, is

dependent on the app in question and

your smartphone's operating system.

take place solely on the basis of legal

permission, e.g. in the case of a legally

prescribed emergency communication

system or a contractual agreement, or by

virtue of consent.

You can activate or deactivate the

services and functions (which are subject

to charges to some extent) and, in

some cases, the vehicle's entire radio

network connection. This does not

include statutory functions and services

such as an emergency communication

system.

purpose can be refused. This can be

done by contacting Customer Care

Centre (contact details available online).

Online services

Third-party services

If your vehicle has a radio network

connection, this allows data to be

If you make use of online services

from other providers (third parties), these

services are subject to the liability and

data protection and usage conditions of

the provider in question.

The manufacturer frequently has no

influence over the content exchanged in

this regard.

Therefore, please note the nature, scope

and purpose of the collection and use of

personal data within the scope of third-

party services provided by the service

provider in question.

exchanged between your vehicle and

other systems. The radio network

connection is made possible by means

of a transmitter device in your vehicle or

a mobile device provided by you (e.g.

a smartphone). Online functions can be

used via this radio network connection.

These include online services and

applications / apps provided to you by the

manufacturer or other providers.

Onboard fuel consumption meter

(OBFCM)

This function will be provided for the

entire life cycle of the vehicle.

In accordance with Article 9 of

Proprietary services

In case of an accident

In the case of the manufacturer's

Implementing Regulation (EU) 2021/392

("OBFCM"), this regulatory service allows

the European Environment Agency

(EEA) to collect vehicle data related

to usage (such as VIN, total distance

travelled, total fuel consumed, total grid

energy into battery when applicable).

This data is used by EEA to monitor

in real usage the fuel and energy

consumption and the CO2 emission of

the new vehicles in an anonymised and

aggregated way.

online services, the relevant functions

are described by the manufacturer in

an appropriate location (e.g. Owner's

Manual, the manufacturer's website)

and the associated data protection

information is provided. Personal data

may be used to provide online services.

Data exchange for this purpose takes

place via a protected connection, e.g.

using the manufacturer's IT systems

provided for the purpose. Collection,

processing and use of personal data for

the purposes of preparation of services

This vehicle is fitted with an event

data recorder. This system gathers and

records certain vehicle data over a

short period (a few seconds) before,

during and after an event such as

an accident or collision. In order to

gain a better understanding of the

circumstances surrounding the event, the

system records how the vehicle’s various

systems are operating at the time of the

event, including:

The collection and transmission of

vehicle's data for regulatory OBFCM

● any deployment of a restraint system

(airbag, seat belt, etc.)

Customer information

177

● the status of all seat belts (fastened /

unfastened)

Radio frequency identification (RFID)

RFID technology is used in some

vehicles for functions such as tyre

pressure monitoring and immobiliser.

It is also used in connection with

conveniences such as radio remote

controls for door locking / unlocking and

starting. RFID technology in Vauxhall

vehicles does not use or record personal

information or link with any other

Vauxhall system containing personal

information.

● the contact or intensity of pressure

exerted on the pedal(s) engaged by the

driver

● the speed of the vehicle

● the status of some driving and driver

assistance systems.

The following are not recorded:

● data on normal driving conditions, in

other words data not directly related to

the event

● personal data on the driver and any

other occupants

● the geographical location of the vehicle

at the time of the event.

The reading of data recorded by the

event data recorder requires both:

● access to the interior of the vehicle or

to the event data recorder

● special equipment that can be

purchased from the manufacturer

Bosch.

Aside from the vehicle manufacturer,

other parties such as law enforcement

agencies may access this data in order

to analyse the event.

Customer information -> Vehicle Data Recording And Privacy for Your Vauxhall Frontera SUV Third Generation (2024-2026)

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