Get Mobile phone interface Guide for Volkswagen Atlas SUV First Generation (2018-2023)

1. Switch the ignition on.

2. Check the Internet connection, if necessary.

Navigation data for frequently visited regions is automatically updated in the background.

Automatic updates to navigation data depend on the country.

Updating navigation data manually

Up-to-date navigation data for larger regions, such as Western Europe, can be downloaded online at and stored on a suitable USB data

carrier, available to buy in stores. If the Infotainment system is switched off during the process, installation will be interrupted and it will continue automatically once

the system is turned on again.

1. Download and save the navigation data onto a USB data storage device.

2. Switch the vehicle ignition on.

3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.

The navigation data for frequently driven regions is automatically updated in the background.

While and after updating the navigation data, no message appears in the Infotainment system.

If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is

complete.

Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded

and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data

carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier.

Displaying the map data version

1. Tap HOME

System information.

Or: tap MENU

System information.

Mobile phone interface

Introduction

Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the Infotainment system. The sound is

played back via the vehicle speakers.

You can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a time and can be used to make calls.

The second connected device can receive calls via the Infotainment system and be used to play media.

High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.

The phone interface may contain an antenna ampliﬁer that improves the reception quality of the cell phone.

You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via

Bluetooth or Wi-Fi without re-pairing your device.

For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.

Opening the phone interface menu

1. Tap HOME

.

Or: tap MENU

.

Or: press PHONE .

Opening the settings

1. Tap HOME

or

.

Or: Tap MENU

.

Or: Press PHONE and tap

.

Functions and symbols of the phone interface

Refer to ⇒

and Safety instructions.

The named functions and symbols may differ depending on the vehicle equipment and are not available in all countries. The available functions depend on the cell

phone used and its operating system.

Functions

Hands-free system.

Use up to two cell phones simultaneously.

Phonebook with up to 5000 contact entries.

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SMS functions via Bluetooth:

Read SMS.

Write SMS, inc. templates.

Have an SMS read out.

Message thread.

E-mail functions via Bluetooth:

Read e-mail.

Write e-mail.

Convenience telephony ⇒ Types of phone interface.

Connection to cable-free charging option (cable-free charging function) ⇒ Wireless charging function.

Connection to in-vehicle microphone.

Symbols in the main menu

The symbols may look different depending on the Infotainment system.

Open contact list.

Open incoming and outgoing calls lists.

Open phone interface settings.

Dial telephone number.

Open messages (SMS and, depending on your country, e-

mail). Change active device.

Symbols for telephone calls

The symbols may look different depending on the Infotainment system.

Handle and display a call.

End or decline a call.

Mute the hands-free system.

Put a call on hold.

Continue a call.

Add participants to a

phone conference or begin a phone conference.

Make an emergency call (SOS).

Receive breakdown assistance.

Voice mail. Receive information

about Volkswagen and various value added traffic and travel services.

Call list symbols

1. To open the call lists, tap on

.

Received incoming call.

Telephone number (company).

(private).

Outgoing call.

Missed call.

Frequent calls or favorites from your cell phone, if supported by your cell phone.

Fax device. Fax device (company). Fax device

Telephone number (private). Mobile telephone number.

Text message symbols

The symbols may look different depending on the Infotainment system.

1. To open the text messages, tap on

.

Template for text messages.

Have text messages read out.

Locations with special regulations

Refer to ⇒

and Safety instructions.

Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identiﬁed. These include, for

example:

Areas near pipes and tanks containing chemicals

Lower decks in ships and ferries

Areas near vehicles powered by liqueﬁed petroleum gas, such as propane and butane.

Areas with chemicals or particles in the air, such as ﬂour, dust, or metal powder

All other locations where the engine or the cell phone must be switched off.

WARNING

Switch off the cell phone and phone interface at locations where there is a risk of explosions and locations with speciﬁc regulations.

NOTICE

The cell phone must always be switched off in areas with special regulations relating to or prohibiting the use of cell phones. Radiation from cell phones that are

switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the devices.

Types of phone interface

Refer to ⇒

and Safety instructions.

Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:

258

Phone interface basic conﬁguration.

Convenience phone interface.

Phone interface basic conﬁguration

The phone interface uses the HFP Bluetooth proﬁle for transmission. This enables the use of phone functions via the Infotainment system and played back via the

vehicle speakers.

Convenience phone interface

Just like the basic conﬁguration of the phone interface, the Convenience phone interface uses the HFP Bluetooth proﬁle.

The Convenience phone interface can be equipped with the wireless charging function ⇒ Wireless charging function.

In order to use the features of the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. Depending on the

vehicle equipment, this will connect the cell phone to the vehicle antenna. This improves reception and call quality.

Wireless charging function

Refer to ⇒

and Safety instructions.

Fig. 158 Diagram: storage compartment with a liner pad for wireless charging.

The wireless charging function depends on the vehicle equipment and is not available in all countries.

Depending on the vehicle, the rear shelf with liner mat ﬁg. 158 for the wireless charging function is located in the center console or between the front seats in a

storage compartment.

In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function ﬁg. 158. The symbol on the liner mat

may look different in some vehicles.

The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances.

The maximum charging power is 5 watts.

The Qi standard allows suitable Qi-capable cell phones to be charged wirelessly.

To ﬁnd out whether a cell phone supports the Qi standard, see the cell phone operating instructions. The manufacturer of the cell phone can offer further information

regarding compatibility.

Only a single Qi-capable cell phone without a protective case and with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm) should

ever be placed ﬂat on the wireless charging function shelf.

Qi-capable cell phones with larger dimensions cannot be charged wirelessly.

Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating instructions.

To charge a Qi-capable cell phone, place a suitable cell phone, without a protective case and with the display and the entire surface facing up, ﬂat in the center of th

shelf. The charging process starts automatically.

The Infotainment system installed at the factory informs you when the charging process is starting and, if necessary, if there are any foreign objects with metal

components in the storage compartment. Remove foreign objects immediately.

If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a

foreign object in the storage compartment. If a suitable cell phone is used and its position is corrected, the fault may be eliminated.

Storage compartment cover

Depending on the vehicle equipment and in some countries, the storage compartment for the wireless charging function may have a cover for the cell phone displa

Only a cell phone with maximum dimensions (width x length) of approximately 3 in x 6 in (80 mm x 140 mm), in accordance with the speciﬁcations, may be placed i

the covered storage compartment.

259

The cover can prevent you from being distracted by the cell phone, e.g. by incoming notiﬁcations.

The cover must always be closed while driving and the display of the cell phone must be completely covered up.

WARNING

Notiﬁcations on the display of the cell phone may distract the driver and increase the risk of a serious accident.

Place only a single, suitable and Qi-capable (if necessary) cell phone without a protective case and with maximum dimensions (width x length) of

approximately 3 in x 6 in (80 mm x 140 mm), in accordance with the speciﬁcations, on the shelf in the storage compartment.

If necessary, remove items that prevent the cover from closing.

Always keep the cover closed while driving.

WARNING

Metal objects can become very hot. This may cause burns to the skin or a ﬁre.

Do not place metal objects or objects with metal components on the wireless charging shelf.

NOTICE

Do not place any ID cards, credit cards, etc. with magnetic strips or with a chip on the wireless charging shelf. The data stored on the magnetic strips or the chip

could become unusable.

Coupling, connecting and managing

Refer to ⇒

and Safety instructions.

To use the phone interface functions, pair a cell phone capable of making phone calls with the Infotainment system. Before connecting for the ﬁrst time, you need to

pair the cell phone with the Infotainment system. A user proﬁle is then automatically saved in the Infotainment system. The coupling process may take a few

minutes.

Pairing a cell phone

Prerequisites for coupling:

Bluetooth is activated on the cell phone.

Bluetooth is activated on the Infotainment system.

1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.

2. Pay attention to messages on the cell phone and in the Infotainment system and conﬁrm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user proﬁle.

3. Optional: Conﬁrm the message for transferring the data on the cell phone.

WARNING

If you carry out the coupling when driving, this may cause accidents or injuries.

Only carry out the coupling when the vehicle is stationary.

When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.

Active and passive connection

In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the

Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish

an active connection to the Infotainment system.

Difference between the types of connection

ActiveThe cell phone is paired and connected. You can carry out phone interface functions using data from this cell phone. PassiveThe cell phone is paired and

connected. You can only take incoming calls via the mobile phone interface. Other functions are not available.

Paired cell phones are saved in the Infotainment system even if they are not currently connected.

Change connection type (inactive to active)

Precondition:

Several cell phones are connected to the Infotainment system simultaneously.

1. Tap

.

260

Or: tap on the name for the active cell phone.

The actively connected cell phone is highlighted.

2. Tap the name for the preferred cell phone.

The connection with the other cell phones will be inactivated automatically.

User proﬁles

An individual user proﬁle is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user proﬁle. A maximum of

ten user proﬁles may be saved in the Infotainment system simultaneously.

To delete the stored data completely, reset the Infotainment system to the factory settings.

Calling and sending messages

Refer to ⇒

and Safety instructions.

Using a phone

Select a telephone number to make a call. Various functions are available for selecting the telephone number.

Using contact data

If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.

1. Tap

Or: tap

.

. Tap and enter the name of the contact in the input ﬁeld to search for the contact.

Or: To call a favorite, tap Favorites in the main menu of the phone interface.

2. Tap on a contact in the list to make the call.

When searching for a contact, enter the last name and first name separated by a space.

Using a call list

The phone interface displays the call list for the cell phone. Make a call via the call list.

1. Tap

Or: Tap

All. Tap on a number in the list to make the call.

and ﬁlter entries in the call list, e.g. by missed calls. Tap a number on the ﬁltered list to make the call.

Manually entering the telephone number

1. Tap

and enter a telephone number.

2. Tap

to make the call.

While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system screen.

Sending text messages

Depending on the cell phone and the Infotainment system in use, you can send and receive SMS messages and, depending on your country, e-mails via the phone

interface.

Sending an SMS

1. Tap

SMS New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Sending an e-mail

1. Tap

E-MAIL New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Phone directory, favorites and speed dial keys

Refer to ⇒

and Safety instructions.

Phonebook

This ﬁrst time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, conﬁrm the transfer on the cell

phone.

The phone directory is updated after each new connection. During the update, the present phone directory can still be used.

If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.

If an image is stored for the contact, it can be displayed in the list next to the entry.

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The symbols may look different depending on the Infotainment system.

Favorites and speed dial keys

A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, it is displayed on the speed dial key.

Speed dial keys must be programmed manually and are assigned to a user proﬁle ⇒ Coupling, connecting and managing.

Programming a speed dial key

1. Tap a free speed dial key.

2. Tap a contact in the phone directory or search for it using the search bar. If a contact has multiple telephone numbers, tap a number on the list.

Editing the speed dial key

1. Tap and hold the speed dial key until the phonebook opens.

2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.

Calling a favorite

1. Tap a programmed speed dial key.

Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.

Deleting a favorite from the speed dial key

1. Tap

To delete a favorite, tap the preferred speed dial key

Or: tap

Manage favorites.

.

Or: to delete all favorites from all speed dial keys, tap Delete all.

2. Tap conﬁrm to delete the data.

Voice control

Introduction to using voice control

With voice control, you can have certain

functions carried out by voice

command.

Types of voice control

Depending on which language has been set in the Infotainment system, one of the following voice controls will be available in the vehicle:

Command-based voice control (standard).

Enhanced voice control (ofﬂine or online).

Does my vehicle have voice control?

If there is a Talk button

on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the

activation word, voice control is installed in the vehicle.

In black with blue background: Voice control is active and recognizes spoken words.

Test voice control before a journey to get to know the function.

Differences in the voice controls

Command-based voice control (standard)

Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a ﬁxed syntax in order to be recognized correctly,

e.g. “Navigate to [city, street name, house number]”. You can ﬁnd further examples in the Infotainment system. The command-based voice control can be carried

out in any available language.

Enhanced voice control (oﬄine or online)

Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining

time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.

Enhanced voice control works both online and ofﬂine. By evaluating voice commands, online mode offers improved POI, media and online radio station search

functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.

If enhanced voice control is available in your language, it is used to activate voice control.

Supported languages

The number of languages available in your country depends on the vehicle equipment.

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Mobile phone interface for Your Volkswagen Atlas SUV First Generation (2018-2023)

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