Infotainment system for Your Volkswagen Atlas SUV Second Generation (2024-2025)

Infotainment system  
First steps  
Introduction  
The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.  
Prior to the first use  
Before using the Infotainment system for the first time, read the following points to be able to fully use the available functions  
and settings:  
Observe the safety instructions Safety instructions.  
Reset the Infotainment system to factory settings Operating the Infotainment system.  
Refer to the chapter on vehicle interior maintenance for instructions on cleaning the Infotainment system screen Care  
and cleaning of the vehicle interior.  
Find your favorite radio stations, also referred to in the following as "stations", and save them to storage locations to  
quickly access them Radio.  
Only use suitable audio sources and data carriers Media.  
Use current map data for the navigation system.  
Pair a cell phone in order to use the phone interface to make calls Mobile phone interface.  
Register for the mobile online services to use the relevant services ®.  
Other applicable documents  
In addition to this manual, please refer to the following documentation when using this Infotainment system and its  
components:  
Supplements to your Owner's Manual.  
Operating instructions for the cell phone or audio sources.  
Operating instructions for external data carriers and players.  
Instructions for retrofitted or additional Infotainment accessories.  
Digital instructions in the Infotainment system, depending on the vehicle equipment and not available in all countries.  
Safety instructions  
Refer to ⇒  
and  
.
Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership  
of third-party sites reached through links and is not responsible for their content.  
Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible  
for the accuracy, currentness, and completeness of this non-proprietary information, and for ensuring that the rights of third  
parties are not violated.  
The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.  
Parking garages, garages, underpasses, tunnels, high buildings, mountains and valleys and any other electrical devices being  
used, e.g. battery chargers, may interfere with the reception of cell phone, GPS and radio signals.  
Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.  
Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external devices,  
and external audio and media sources.  
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WARNING  
The Infotainment system's central processor is networked with the control modules installed in the vehicle. If the central  
processor is incorrectly repaired, removed or reinstalled, there is an increased risk of accident and injury due to the  
control module functioning incorrectly or not functioning at all.  
Never replace the central processor with a used central processor from a scrap vehicle or from recycling.  
Always have the central processor repaired, removed and reinstalled by suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data  
carrier or audio source while driving can distract from traffic. Displays and information on the screen may be difficult to  
read if the lighting conditions are unfavorable or if the screen is damaged or dirty. This may distract the driver from the  
traffic situation. Driver distraction can cause accidents and injuries.  
Always drive attentively and responsibly.  
WARNING  
Setting the volume too high prevents you from hearing audible signals. Failure to hear audible signals from outside the  
vehicle can lead to accidents.  
Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as  
sirens on emergency service vehicles) can still be heard.  
WARNING  
Setting the volume too high can cause hearing damage even if you are exposed to a loud volume for only a short time.  
Select a volume that is at a comfortable level for all vehicle occupants.  
Avoid excessive volume levels.  
WARNING  
Sudden volume fluctuations can distract the driver, e.g. when an audio or media source is connected or changed. This  
could cause accidents and injuries.  
Reduce the volume level before changing or connecting an audio or media source, for example.  
WARNING  
The following conditions may restrict, interrupt or prevent emergency calls, phone calls and data transfers:  
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.  
You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications  
provider's mobile communications network is unavailable.  
The vehicle components required for emergency calls, phone calls and data transfers are damaged, do not work or  
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do not have sufficient power.  
The cell phone battery is empty or has an insufficient charge level.  
WARNING  
Radio stations can broadcast messages about disasters and dangers. If messages about disasters or dangers are not  
received or issued, accidents and injuries may occur. It may not be possible to receive or send messages under the  
following conditions:  
The current location is in an area with no cell phone or insufficient radio signal reception.  
In areas with sufficient radio signal reception, where the radio station's frequency bands are malfunctioning or not  
available.  
The speakers and the vehicle components required for radio reception are damaged, do not work or do not have  
sufficient power.  
WARNING  
In some countries and mobile networks, emergency calls can only be made under the following conditions:  
A cell phone with an unlocked SIM card and sufficient calling credit is connected to the vehicle's phone interface.  
Adequate network coverage is available.  
WARNING  
If a cell phone or CB radio is used inside the vehicle without connection to an outside antenna, the limit values for  
electromagnetic radiation inside the vehicle may be exceeded and endanger the health of all vehicle occupants.  
Keep the cell phone antenna at least 20 cm (approximately 8 inches) away from any active medical implants, such  
as pacemakers, because cell phones can impair the function of active medical implants.  
Do not carry a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants,  
for example by keeping a phone in a shirt pocket.  
Immediately switch off cell phones if you suspect they could impair an active medical implant, e.g. pacemaker, or  
other medical device.  
WARNING  
Loose, unsecured or incorrectly mounted cell phones, external devices and accessories can be thrown through the  
vehicle interior in the event of sudden driving or braking maneuvers or a collision. This can cause accidents and serious  
injuries.  
Secure or stow cell phones, external devices and Genuine Volkswagen Accessories safely outside of the airbags'  
deployment zones.  
Always secure or store cell phones, external devices, audio sources and accessories in the dedicated  
compartments and holders in the vehicle so that they cannot be thrown through the vehicle interior and cannot  
impede the driver.  
Never leave heavy, hard or sharp objects in the pockets of clothing.  
Arrange cables for external devices and audio sources so that they are not in the way of the driver.  
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WARNING  
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation  
and you must not be tempted to take safety risks.  
Always drive attentively and be ready to intervene at any moment.  
Always bear in mind that traffic signs, signal systems, traffic regulations and local circumstances have priority over  
the driving recommendations and displays in the navigation system.  
Always adapt your speed and driving style to the current visibility, weather, road and traffic conditions.  
NOTICE  
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially  
causing malfunctions or damage to the devices.  
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.  
NOTICE  
Setting the volume too high and excessively loud or distorted playback can damage the speakers.  
Select the volume setting so that the speakers are not damaged.  
User information  
Refer to ⇒  
and Safety instructions.  
The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during tha  
time. During the system start, only the Rear Assist camera can be displayed.  
The Infotainment system must start completely before all displays can appear and functions can be performed. The length of  
time that it takes for the system to start depends on the scope of functions in the Infotainment system, and it can take longer t  
start at low and high temperatures.  
Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such  
as headphones.  
For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if  
necessary.  
A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent  
equipment.  
Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the selector lever  
must also be in the or selector lever position. This is not a malfunction, but rather compliance with legal regulations.  
Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local  
authorities.  
If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.  
Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than  
described in this manual.  
The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge level is low  
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In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift  
into reverse. The volume reduction can be adjusted.  
The Infotainment system contains information about the software contained in the system and the licensing conditions:  
depending on the vehicle equipment, it can be found under Settings Info or Settings  
Copyright and Settings License information.  
System information, Settings  
If you sell or loan your vehicle to someone, ensure that all of the saved data, files and settings are deleted and, if necessary,  
that the external SD card, the external audio sources and any data carriers are removed.  
Some functions in the Infotainment system require an active Volkswagen user account for the vehicle for the mobile online  
services and a connection to the Internet Data transmission, ®. In order to enable functions to be carried out, data  
transfer must not be restricted.  
Brands, licenses, copyright  
Refer to ⇒  
and Safety instructions.  
Brands and licenses  
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However,  
the absence of this symbol does not constitute a waiver of any rights associated with intellectual property.  
Other product names are registered trademarks for the respective rights holder.  
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby  
Laboratories.  
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby  
Laboratories.  
All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at  
steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its  
respective subsidiaries. All rights reserved.  
HD Radio™ Technology manufactured under license from iBiquity Digital Corporation, a subsidiary of Xperi Inc., U.S. and  
respective logos are trademarks or registered trademarks of Xperi Inc. and its subsidiaries in the United States and other  
countries.  
QR Code® is a registered trademark of DENSO WAVE INCORPORATED.  
Apple Music is a trademark of Apple Inc.  
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify  
Premium subscription required, where available.  
Android Auto® is a trademark of Google LLC.  
Apple CarPlay® is a trademark of Apple Inc.  
Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.  
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.  
SD® and SDHC® are trademarks or registered trademarks of SD-3C LLC in the USA and other countries.  
Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.  
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such  
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technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary.  
Copyright  
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance  
with applicable international and national laws. Observe legal regulations.  
Overview and operation of the Infotainment system  
Overview of Infotainment system  
Fig. 129 Overview of the Infotainment system.  
Displays the time.  
Status display for the “Privacy settings” function (availability depends on the country) and number of notifications.  
Home button:  
(hereinafter: HOME).  
Function key for Air conditioner menu, temperature display (can be adjusted via fig. 19) and status display for seat  
heating and seat ventilation (available depending on the vehicle equipment).  
Sensor area for switching the Infotainment system on and off.  
Touch control for temperature.  
Touch control for volume.  
Pages.  
Scroll bar.  
Control Center.  
Function key for main menu.  
Screen (touchscreen).  
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Further information and tips for operating the Infotainment system can be found in this Owner's Manual Operating the  
Infotainment system.  
Home button:  
(hereinafter: HOME)  
The home button is hereinafter referred to as HOME.  
1. To open the app overview, tap HOME.  
Sensor area for switching the Infotainment system on and off  
1. Tap the sensor area to manually switch the Infotainment system on or off.  
Touch control for temperature  
Touch control for the driver seat and touch control for the front passenger seat.  
Swipe left to reduce the temperature.  
Swipe right to increase the temperature.  
Touch control for volume  
Swipe left to reduce the volume.  
Swipe right to increase the volume.  
Pages  
Certain menus and functions have multiple pages with different content. The current page is highlighted.  
Tap a selection to switch to a page.  
To switch between pages, swipe left or right on the screen.  
Scroll bar  
Certain menus and functions contain additional content above and below the content currently displayed on the screen.  
1. Tap the scroll bar and swipe down or up to display additional content.  
Control Center  
The control center contains additional function keys for functions and notifications. Displayed functions can be configured ⇒  
Personalizing the Infotainment system.  
1. Tap the selection and swipe down to open the control center.  
Function key for the main menu  
You can configure the position of the function keys Personalizing the Infotainment system.  
1. To open a main menu, tap the corresponding function key e.g.  
for the phone interface.  
Screen (touchscreen)  
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted via the control  
center fig. 129 . You will find detailed explanations of the different finger movements in the digital manual for the  
Infotainment system, if available Operating the Infotainment system.  
1. To open the digital manual for the Infotainment system, tap HOME  
.
Gesture control (without position numbers)  
The gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.  
1. Tap HOME Screen Hand gesture.  
Operating the Infotainment system  
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Restoring the Infotainment System to Factory Settings  
1. Open the app overview and tap Settings  
Restore factory settings.  
Pay attention to the information about VW Car-Net® ®.  
When restoring factory settings, the vehicle settings are deleted, and personal data may also be deleted. Mobile online  
services can no longer be used in this vehicle. The services can only be used again after reactivation. If there is a primary  
user in the vehicle, they will also be deleted and informed of this via e-mail. Please note additional information on this in the  
chapter on the mobile online services ®.  
Opening the Quick Guide to the Infotainment System (if available)  
Further information and tips on operation can be found in the quick guide to the Infotainment system.  
1. Open the app overview and tap  
.
Switching the Infotainment System On or Off  
In the following case, the Infotainment system switches on automatically:  
If the Infotainment system was not previously switched off manually, it will switch on when the ignition is switched on.  
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-o  
volume.  
In the following cases, the Infotainment system will switch off automatically:  
If you leave the vehicle while the ignition is not active.  
If you switch on the Infotainment system manually while the ignition is not active, it will switch off after approximately  
30 minutes without user input.  
If the Infotainment system is no longer responding, it automatically restarts. If restarting does not work, tap the sensor area fo  
switching on and off, or press the dial and pressure switch and hold for approx. 15 seconds.  
WARNING  
During a restart of the Infotainment system, functions such as the Rear View Camera system display, acoustic and visual  
warnings of the Park Distance Control and Rear Traffic Alert, the Park Distance Control, the Rear Traffic Alert and other  
warning tones may not be available for a short time. This can cause accidents and serious injuries.  
Always stay attentive and do not rely solely on the systems. The driver is always responsible for control of the  
vehicle.  
Pay attention to the traffic situation and the vehicle environment when entering and leaving a parking space.  
In a hazardous situation, apply the brakes using the brake pedal.  
Wait until the Infotainment system and the other systems are fully started.  
Main Menus in the App Overview  
The following main menus may be included as function keys in the app overview:  
Ambient lighting, Ambient light Interior/reading lights, ambient lighting.  
Assistance systems Driver assistance systems.  
App-Connect App-Connect.  
Vehicle Driver information.  
Help: Here, you can find  
additional information about Infotainment system functions and operation, e.g. the quick guide .  
Sound System and  
Navigation Navigation. Radio/Media  
Telephone Mobile phone interface.  
sound settings.  
Climate control Heating and air conditioning system.  
Legal. Setup System and sound settings.  
Radio, Media.  
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Configuring the App Overview  
In the app overview, you can configure the layout of the function keys, pages and displays or have them positioned using  
standard layout templates.  
1. Open the app overview.  
2. Tap the function key and hold until the function key is highlighted.  
3. Move the function key to the preferred position and release it.  
Personalization  
Depending on the vehicle equipment, you can personalize function keys and pages Personalizing the Infotainment  
system.  
Personalizing the Infotainment system  
Depending on the vehicle equipment,  
you can personalize the Infotainment  
system to access your favorite and  
frequently used functions quicker.  
The Infotainment system pages contain tiles for accessing additional menus and functions.  
Configuring tiles  
Configure the tiles by removing or adding pages.  
1. Tap HOME.  
2. Tap and hold tiles until an additional window appears.  
3. To open the configuration screen, tap  
To add a new view with tiles, tap  
Or: to delete a view with tiles, tap  
.
and tap on the desired template. New tiles are created without any functions.  
.
4. Tap  
to close the configuration screen.  
or tap any free area of the screen.  
5. To return to View, tap  
There are always at least two pages available. These pages cannot be removed. Depending on the vehicle equipment,  
you can add two further pages. A maximum of four pages can be displayed.  
Adjusting tiles  
Adjust the tiles and displayed tile functions in the Infotainment system pages in order to manage the Infotainment system as  
you wish.  
1. Tap HOME.  
2. Tap and hold tiles until an additional window appears.  
3. To add functions to a tile, tap on the desired tile.  
4. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.  
5. To remove a function from a tile, tap on the desired tile and tap  
6. To return to View, tap or tap any free area of the screen.  
.
For some tiles, more functions are available than can be seen initially in the additional window. Swipe to the left or right in  
the additional window to see all the functions.  
Adjusting the control center  
Adjust the Infotainment system Control Center for quicker access to your favorite and frequently used functions.  
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1. Open the Control Center.  
2. Tap and hold the function until an additional window appears.  
3. Tap the desired function in the additional window and hold until the function is highlighted.  
4. Move the function to the preferred position and release it.  
The active function is automatically removed from the control center and added to the additional window.  
For the control center, more functions are available than can be seen initially in the additional window. Swipe to the left or  
right in the additional window to see all the functions.  
Opening personalization tips (if available)  
Further information and tips on personalization can be found in the digital manual for the Infotainment system.  
1. Tap HOME  
Adjustment.  
System and sound settings  
Changing settings  
The meanings of the following symbols apply to all system and sound settings.  
Changes will be automatically applied when the menu is closed.  
,
or  
The setting is selected and activated or switched on.  
,
or  
The setting is not selected and  
deactivated or switched off.  
or  
Open the drop-down list. Increase the set value. Reduce the set value. Go back  
Use the slide control to continuously change the set value.  
stepwise. Go forward stepwise.  
System settings  
The system settings may include the following functions, information, and setting options:  
Restore factory settings.  
Screen.  
Copyright.  
Data connection.  
Units.  
Configuration assistant.  
Mobile devices.  
Voice control.  
Language.  
System information.  
Time and date.  
Wi-Fi®.  
Additional keyboard languages.  
Opening system settings  
1. Tap HOME Setup.  
Sound settings  
The sound settings may include information and setting options for equalizer, position, volume and setup.  
315  
Opening sound settings  
1. Tap HOME Sound.  
Adjusting the volume of external audio sources  
Lower the volume of the Infotainment system before turning up the volume of an external audio source.  
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not  
correct the problem, set the input volume to Medium or Maximum.  
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio  
source. If that does not correct the problem, set the input volume to Medium or Quiet.  
Radio  
Introduction  
In radio mode, you can receive available radio stations available via various reception modes and save your favorites to  
enable quick access.  
Available reception modes depend on the vehicle equipment and are not available in all countries. Frequency bands and  
reception modes may be discontinued, switched off or no longer offered in individual countries.  
In some countries, depending on the vehicle equipment, you can also use Internet Radio Online Functions.  
The radio stations are responsible for transmitted content.  
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.  
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.  
Function descriptions  
Refer to ⇒  
and Safety instructions.  
Selecting a Reception Mode  
Various stations are available, depending on the reception mode. The available reception modes depend on the vehicle  
equipment and are not available in all countries.  
1. To open the list of reception modes, tap Source.  
2. Select a reception mode, e.g. FM.  
Searching For and Selecting a Station  
You can search for and select stations in a variety of ways. The options vary based on the reception mode.  
Searching for a Station in SCAN mode  
In SCAN mode, the stations in the reception mode are set automatically in succession and played for approx. five seconds  
each.  
1. To start SCAN mode, tap SCAN.  
SCAN mode starts and the current station is shown on the display.  
2. To select a station, tap SCAN.  
SCAN mode stops and the station is tuned.  
Selecting a Station Using the Multi-function Steering Wheel  
You can select stations from the station list or from favorites via the multi-function steering wheel.  
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To select the previous station, press  
To select the next station, press  
on the multi-function steering wheel.  
on the multi-function steering wheel.  
Selecting a Station Using a Frequency Band  
1. Select AM or FM reception mode.  
2. To open the frequency band, tap  
.
3. Tap the cursor to press and slide to the frequency band and release at the desired frequency.  
Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.  
The station at the set frequency will be tuned.  
Selecting a station from the station list  
Depending on the vehicle equipment, it is possible that the station list must be manually updated if you have left the area sinc  
the last time the station list was opened. In FM/DAB reception mode, the station list generally updates automatically.  
1. Select reception mode.  
2. Tap the desired station.  
The selected station will be tuned.  
Selecting a Station and Saving as a Favorite  
You can save up to 36 stations or frequencies from different reception modes as favorites.  
Saving a Station as a Favorite  
1. Select reception mode.  
2. Tune the desired station.  
3. Tap  
.
Or: tap and hold the station on the station list.  
The storage locations are displayed.  
4. Tap  
.
Or: Tap and hold a storage location that is already occupied until the station is saved.  
The station is saved at the selected storage location.  
If a station was already saved at the storage location, this station will be removed from the storage location and replaced  
by the new station.  
Other Functions in Radio Mode  
The functions listed below are available depending on the vehicle equipment and only in some countries.  
Station logos  
Station logos can be preinstalled for some frequency bands in the Infotainment system.  
If the Automatic selection of station logos or Automatic station logo selection function is activated in the settings, the station  
logos are automatically assigned to the stations.  
In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them  
automatically to the stations.  
Activating automatic assignment of the station logos  
1. In radio mode, tap  
and tap and activate Automatic selection of station logos or Automatic station logo selection.  
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Assigning station logos manually  
In AM reception mode, you cannot assign station logos manually.  
1. In radio mode, tap  
Radio Station logos.  
2. Select a station to which a station logo is to be assigned.  
3. Select the station logo.  
4. This process can be repeated for additional stations.  
5. To nish assigning station logos, tap  
.
Functions and Symbols  
Refer to ⇒  
and Safety instructions.  
Functions  
The functions and possible reception modes depend on the vehicle equipment and are not available in all countries.  
AM tuner.  
FM multiple tuner (diversity antenna).  
FM dual tuner (diversity aerial).  
Summarized preset list for favorites.  
Display of station logos.  
Antenna amplifier  
Internet radio.  
HD Radio™.  
Satellite radio:  
SiriusXM™ 360L.  
Symbols  
The symbols depend on the vehicle equipment and are not available not in all countries and may look different depending on  
the Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
or  
Overview of Infotainment system.  
AM or  
Internet Radio reception mode.  
current playback. Open the preset list for favorites.  
Displayed small in a station list: stations already saved as favorites.  
Select reception mode AM.  
FM or  
Select reception mode FM.  
Internet RadioSelect the  
SiriusXMSelect the Satellite radio reception mode.  
Open an additional window with  
or  
Open the preset list for favorites.  
Displayed small in a station list: stations already saved as favorites.  
Open the next station from the station list or from favorites.  
or Opening the settings.  
Open the last station from the station list or from favorites.  
Open additional information about the selected station.  
Symbols for the AM Reception Mode  
or  
Open the station list for AM stations.  
Manually update the station list.  
or  
Open the frequency  
band for manually selecting the AM frequency.  
Symbols for the FM and, depending on the country, FM/DAB reception modes  
318  
or  
Open the station list for the FM stations and, depending on the country, DAB stations.  
or  
Open the  
frequency band for manually selecting the FM frequency.  
This is only possible if the summarized FM/DAB station list is deactivated in the settings.  
Symbols for Internet Radio operation  
Open full-text search.  
Unable to receive Internet radio.  
Open the Internet radio station that was last listened to.  
Open the 100 most popular Internet radio stations.  
stations that originate from the preferred country.  
Open available Internet Radio podcasts. Open Internet radio  
Open Internet radio stations that transmit programs in the preferred  
Open Internet radio stations whose programs are of the preferred genre. Open the station selection.  
language.  
Symbols for HD Radio operation  
Station supports HD Radio.  
or  
Tune the HD Radio substations.  
HD Radio logo.  
Open the Emergency List of the  
“HD Radio Emergency Alerts” function.  
Symbols for satellite radio operation  
Open the channel list.  
Open the window for entering the channel number.  
Online Functions  
Refer to ⇒  
and Safety instructions.  
Depending on the vehicle equipment, the Infotainment system features online functions in radio mode.  
Online functions in radio mode are not available in all countries and vehicle models.  
Online functions in radio mode include Internet Radio, for instance.  
Prerequisites for using online functions in radio mode:  
The vehicle is equipped with VW Car-Net®.  
You have registered and you have an active VW Car-Net® user account.  
The vehicle is assigned to your VW Car-Net® user account.  
You have purchased a corresponding active data package for an internet connection and have also purchased a “Plus  
Online Radio subscription” through the myVW app or via the VW Car-Net® website, USA: vw.com/carnet, Canada:  
vw.ca.  
For streaming services, you may need an existing account with the respective provider.  
Prerequisites for using online functions in radio mode:  
The prerequisites for using the services have been met Prerequisites for Using Services.  
You have purchased a corresponding data plan for an Internet connection through the In-Car Shop and are connected  
to your vehicle via the Wi-Fi® hotspot on your cell phone Internet use in the vehicle.  
For streaming services, you may need an existing account with the respective provider.  
Internet radio  
Internet radio is a reception mode for Internet radio stations and podcasts independent of AM, FM and DAB. Due to its  
transmission over the internet, receipt is not regionally limited. Internet Radio is only available if the Infotainment system has  
an active Internet connection Internet use in the vehicle. Costs for streaming data online may result when using Internet  
radio.  
Searching For and Filtering Stations  
In Internet Radio mode, stations can be filtered according to category or searched for using a full-text search.  
1. Open the station selection.  
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2. Select the categories by which to filter the stations.  
Or: to start the full-text search, tap  
.
The input line is displayed.  
3. Enter the name of the preferred station or the preferred category.  
The list of the found stations updates automatically during input.  
4. Tap the desired station.  
SiriusXM  
Refer to ⇒  
and Safety instructions.  
SiriusXM is a satellite-based radio service that can be received in the USA and Canada.  
SiriusXM subscriptions can be activated via cell phone.  
The current status of the subscription can be shown in the settings in satellite radio mode.  
Additional information can be found on the Internet:  
In the USA:  
In Canada:  
Displaying the SiriusXM ID  
Each radio has its own SiriusXM ID with which you can manage your subscription.  
1. Select the SiriusXM reception mode.  
2. Tap  
Or: in radio or media mode: tap  
Or: tap or and enter channel number “0”.  
Help and support.  
Radio Help and support.  
The SiriusXM ID, the website and phone number for the SiriusXM activation hotline will be displayed on the screen.  
SiriusXM with 360L  
Your vehicle can be equipped with SiriusXM with 360L. SiriusXM with 360L offers both satellite and streaming connectivity for  
a multitude of music, news, sports, talk and entertainment channels and content. With SiriusXM with 360L, you have a  
personalized listening experience with recommendations and functions based on your listening habits.  
SiriusXM live channels  
The channels available depend on the enabled services. All available channels are displayed in the channel list.  
Each channel is assigned a channel number.  
The channels are sorted in the channel list according to their channel number. The channels can be opened directly under  
or  
via their channel number.  
All channels are sorted according to categories. Within the categories, the channels are sorted according to genre. Channels  
can be browsed in categories, e.g. music.  
Activating SiriusXM  
1. Activate VW Car-Net® ®.  
2. Follow the instructions in the app.  
Playing SiriusXM Live Channels  
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Available channels can be played in various ways depending on the vehicle equipment.  
1. Select the SiriusXM reception mode.  
2. Tap  
or  
and set the desired channel using the channel number.  
Or: Tap the title image of the preferred channel.  
3. Optional: To search for channels with content related to the content currently being played, tap Related in the station  
display.  
A list with related content will be displayed.  
On Demand  
SiriusXM with 360L offers access to a multitude of on-demand content, e.g. concerts.  
Opening on-demand content  
1. Select a channel category, e.g. music, and select a genre, e.g. rock.  
2. Tap On Demand.  
3. Optional: To search for on-demand content related to the content currently being played, e.g. shows, tap Related in the  
station display.  
A list with related content that is currently playing will be displayed.  
Live Sports  
The “Live Sports” category allows you to listen to live transmissions of games and events that are being aired on SiriusXM.  
Opening Live Sports  
1. Select the category “Live Sports”.  
2. Select your desired live game transmission.  
Play Ahead Controls  
With the “Play Ahead Controls” function, both live and on-demand content can be played and paused, and you can jump  
forwards or backwards in the playback.  
Presets  
SiriusXM live channels and on-demand shows can be saved as a preset. Up to 36 presets can be saved.  
Saving SiriusXM content as Presets  
1. To save a live channel currently being played back or an on-demand show currently being played back as a preset, press  
and hold a preset bank.  
Or: tap  
.
Or: in the channel list or the list of on-demand shows, press and hold your desired content and tap  
.
SiriusXM Listening Profile  
The personalized listening profile saves recommendations based on the program content currently being listened to and the  
latest listening history, and is regularly updated.  
The listening profile can be set up in the Volkswagen user account and used with the SiriusXM app.  
Creating a SiriusXM Listening Profile  
1. Select the SiriusXM reception mode.  
2. To set up a new listening profile, tap  
in the station display.  
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Or: tap  
Radio Set up new listening profile in radio or media mode.  
Personalized SiriusXM recommendations  
A collection of personalized SiriusXM recommendations is available for each SiriusXM listening profile.  
The personalized SiriusXM recommendations are regularly updated, based on what you're listening to.  
Displaying personalized SiriusXM recommendations  
1. Tap For You.  
Listening history  
For each SiriusXM listening profile, a list of SiriusXM content recently listened to is displayed. This listening history can be  
displayed and reset at any time.  
HD Radio  
Refer to ⇒  
and Safety instructions.  
HD Radio is a digital radio station that can be received in the USA and Canada.  
HD Radio Technology  
Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.  
When the function is activated in settings in the AM or FM band and the current station supports HD Radio Technology, the  
function key appears on the Infotainment system display. The Infotainment system switches automatically between digital and  
analog reception depending on the reception quality. If the station is currently received in analog mode, the function key is  
grayed out.  
Some stations offer additional substations via HD Radio Technology (multicast programming). If this is the case, HD1 is  
displayed after the station frequency of the main station. Substations are marked with HD2, HD3, etc.  
Tuning the HD Radio Substations  
1. Tap  
to cycle through the available substations.  
Or: Select an additional station from the station list.  
Or: to cycle through the additional stations individually, tap < or >.  
The substation that is currently selected is displayed after the main station on the screen (for example ... HD3 for the  
second substation).  
The available substations of the current stations are displayed on the station list.  
Additional HD Radio Technology services  
1. To select your chosen additional service, tap View.  
HD Radio Emergency Alerts  
The “HD Radio Emergency Alerts” function can be used to receive reports of unusual, potentially life-threatening events, such  
as natural disasters. These notifications are played as pop-up notifications while the radio is on. This function is activated in  
the factory.  
If you tap Remind me later when a notification appears, the notification will appear again about ten minutes later. If you tap  
Close, the notification will be moved to the Alert list. If the “HD Radio Emergency Alerts” function is deactivated, these  
notifications are moved directly to the Alert list and indicated by  
displays the number of notifications.  
and a number in the status bar. The number on the symbo  
Activating or deactivating HD Radio Emergency Alerts  
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1. In radio mode, activate or deactivate  
Opening the Alert list  
Radio Emergency notifications.  
Up to five notifications can be displayed in the Alert list.  
1. Tap  
in radio mode.  
Media  
Introduction  
In media mode, you can play back media files from data carriers via the Infotainment system and, depending on the vehicle  
equipment, save your favorites for quick access.  
Depending on the vehicle equipment, the following data carriers can be used as media sources:  
USB storage medium, e.g. USB flash drive.  
Bluetooth device, e.g. cell phone.  
Depending on the vehicle equipment, the following types of media files can be played:  
Audio files, e.g. music.  
You can also use streaming services, depending on the vehicle equipment and in some countries Online Functions.  
Restrictions and instructions for data carriers  
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.  
Difference in quality between data carriers from different manufacturers can cause problems with media playback.  
Wrong configuration of data carriers can lead to the data carriers being unreadable.  
The storage volume, condition (copy and delete processes), file system, folder structure and the amount of saved data can  
increase the time taken to read data carriers.  
Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No media  
files are saved in playlists. To play a playlist, the media files must be present in the data storage device memory location, to  
which the playlist refers.  
Volkswagen is not responsible for damaged, altered or lost files on data carriers.  
Playing a Media File  
Refer to ⇒  
and Safety instructions.  
Connecting and Selecting a Media Source  
1. Connect the media source.  
2. Tap My media and select your preferred media source.  
Searching For and Playing Media Files  
You can search for and play media files from a media source in a variety of ways.  
Searching the Selected Media Source  
You can find all of the media files on the connected media source via a folder structure or by using the full-text search.  
1. Open the folder structure.  
2. Searching the folder structure for a desired track.  
Or: to start the full-text search, tap  
.
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The input line is displayed.  
3. Enter the name of the desired track.  
The list of the found tracks updates automatically during input.  
4. Tap the desired track.  
When playback starts, if the selection is located in a folder on a media source, all of the media files located in the folder  
will be added for playback.  
If a playlist is played back, all available tracks on the playlist will be added for playback.  
5. Close the selection with  
.
Saving the Media File as a Favorite  
Only media files that are saved in My Media in the Music and Video folders can be saved as favorites. You can save individua  
tracks, albums, artists and genres as favorites.  
1. Start playback of the desired track.  
2. Tap  
3. Tap  
.
.
Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.  
4. Select from the selection list:, e.g. title.  
The selection options in the selection list depend on the data attached to the media file. If a genre is not indicated for mus  
files, the genre cannot be saved as a favorite.  
If a video file is currently being replayed, only this video can be saved as a favorite.  
The selection is saved in the selected favorite position as a favorite. If the favorite position was already occupied, the  
previously saved favorite will be replaced by the selection.  
Selecting a Media File from Favorites  
1. Tap  
.
2. Tap on your favorites.  
Depending on the selection, all tracks heard during the current playback will be added to favorites.  
Entertainment Playback via the Infotainment System  
The Infotainment system can play music and videos.  
Video mode  
In video mode, the Infotainment system display can play a video from a data carrier.  
The video sound is played back via the vehicle speakers.  
The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched off when  
the vehicle is moving. The video sound will continue to be played.  
In some countries, for road safety reasons, no video image is shown even when the vehicle is stationary.  
Depending on the vehicle equipment and in some countries, video from a streaming service can also be played back Onli  
Functions. A stable Internet connection is required for playback via a streaming service. There may be costs associated with  
your mobile network provider for doing so.  
Functions and Symbols  
Refer to ⇒  
and Safety instructions.  
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Functions  
The functions and possible media formats depend on the vehicle equipment and are not available in all countries.  
Media playback and media control via Bluetooth.  
Audio playback in these formats:  
AAC.  
APE.  
ALAC.  
MP2.  
MP3.  
Vorbis.  
OPUS.  
WMA.  
WAV.  
Video playback in these formats:  
MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).  
ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).  
ISO MPEG-4 AVC/H.264 (.mp4, .m4v, .mov, .mkv, .avi).  
Windows Media Video 9 (.wmv, .asf, .mkv, .avi).  
Cross-device playlists.  
Cross-source media database: My media.  
Data from all media sources connected to the Infotainment system are stored in a media database.  
If My Media is selected, the categories (e.g. music) and connected media sources are displayed.  
All media files from USB devices are filtered by category (e.g. albums). This category view is always displayed In My  
Media. The classic folder structure of the individual USB data carriers can also be found in the My Media menu.  
Media search.  
Media streaming (online).  
Symbols  
The symbols depend on the vehicle equipment and are not available not in all countries and may look different depending on  
the Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
Overview of Infotainment system.  
Start replay. Pause replay.  
Go to the previous track.  
Activate random playback. Search current media source (list view).  
Open the favorites list. Open the favorites list. Go back one folder level in the media  
Go back one folder level in the media source. or Opening the settings.  
Skip to the next track.  
Repeats the current track.  
Repeats all tracks.  
Close list view. Add  
media file to favorites list.  
source.  
Symbols for media sources  
My media: select cross-source media database My media as the media source. Connected USB devices and their  
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folder structures may be selected under My media. Bluetooth: select a device connected via Bluetooth as a media source.  
Set up available streaming services.  
Streaming services which have already been set up are represented by their own logos in the list of media sources.  
Symbols for categories and groups of media files  
Music tracks.  
Videos.  
Playlists.  
Albums.  
Artists.  
Genres. Podcasts.  
Audiobooks.  
Video replay symbols  
Replay video in full-screen mode.  
Minimize replay.  
Online Functions  
Refer to ⇒  
and Safety instructions.  
Depending on the vehicle equipment, the Infotainment system features online functions in media mode.  
Online functions in media mode are not available in all countries and vehicle models.  
Online functions in media mode include streaming services, for instance.  
Prerequisites for using online functions in media mode:  
The vehicle is equipped with VW Car-Net®.  
You have registered and you have an active VW Car-Net® user account.  
The vehicle is assigned to your VW Car-Net® user account.  
You have purchased a corresponding active data package for an internet connection through the myVW app or through  
the VW Car-Net® website, USA: vw.com/carnet, Canada: vw.ca.  
Prerequisites for using online functions in media mode:  
The prerequisites for using the services have been met Prerequisites for Using Services.  
You have purchased a corresponding data plan for an internet connection through the In-Car Shop or you have  
sufficient data capacity on your cell phone's SIM card and are connected to your vehicle via the Wi-Fi® hotspot on your  
cell phone.  
Streaming services  
Depending on the vehicle equipment and in some countries, you can use streaming services directly through the Infotainment  
system.  
Streaming services are not available in all countries and vehicle models.  
Prerequisites for using streaming services:  
The requirements for using online functions in media mode have been met.  
You have your own user account for the relevant streaming service.  
The vehicle is connected to the Internet.  
Some streaming services can only be jointly activated or deactivated, even if they are listed individually in the menu.  
Setting up streaming services  
1. Select Media Streaming as the media source.  
A list of available streaming services is displayed.  
2. Select the desired streaming service.  
Either an input field for inputting the registration data is shown or a guide to registering with the provider is displayed.  
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3. Enter the login data for the desired user profile and confirm.  
The streaming services will be added as a new function key in the list of media sources.  
Navigation  
Introduction  
The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your  
destination, all measured values and possible traffic information are compared with the available map material. Acoustic  
navigation announcements and graphic displays lead you to your destination.  
Depending on the country, it may not be possible to select some Infotainment system functions on the screen when driving  
above a certain speed. This is not a malfunction, but rather compliance with legal regulations.  
If you sell or lend the vehicle, Volkswagen recommends resetting the Infotainment system to the factory settings Operating  
the Infotainment system. This only deletes all personal data, such as information about navigation. Please note additional  
information on this in the chapter on the online services, which are available depending on the country ®.  
WARNING  
If settings are adjusted, destinations entered and changes made to navigation information while driving, the driver may be  
distracted and cause accidents and injuries.  
Always drive attentively and responsibly.  
Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.  
If you missed a turn on your route, the navigation system may recalculate the route.  
The quality of the driving directions depends on the available navigation data and, depending on the country, any reported  
traffic incidents.  
In order to use online services, e.g. Online Traffic Information, the corresponding online service needs to be activated and,  
depending on the country, the privacy settings need to be adapted ®. Only then can online traffic information, for example,  
be displayed in the navigation system. If no online traffic information is available, the following symbol will be displayed  
depending on the vehicle equipment:  
.
Navigation restrictions  
If the Infotainment system cannot receive data from GPS satellites, for example in a tunnel, navigation will still be possible  
using the vehicle's sensors.  
In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system will still try  
to provide route guidance.  
If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in  
navigation that is not as accurate as usual.  
The road layout is subject to constant changes, e.g. construction sites. Using outdated navigation data can lead to errors or  
uncertainty when using route guidance.  
Function descriptions  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
Voice guidance  
Navigation messages are acoustic driving directions for the current route.  
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The type and frequency of navigation messages depends on the settings and the driving situation, such as the start of the  
route guidance and whether you are driving on a highway or roundabout.  
If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a navigation  
announcement that the Destination area has been reached. Messages about the direction and distance to your destination wi  
also be displayed on the screen.  
During dynamic route guidance, reported traffic incidents on the route are announced. There will be an additional navigation  
announcement if the route is recalculated due to a traffic incident or a change in driving style.  
You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given at that  
volume or will be muted.  
Navigation messages will not be given if the Infotainment system is muted.  
Adapting the Navigation Map  
To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.  
Moving the navigation map  
Recommendation: Use index finger.  
1. Move the navigation map with your finger.  
Zooming in or out on the map view  
Recommendation: Use index finger.  
1. Tap and hold the map twice in a row.  
2. To zoom out of the map view, move your finger upwards.  
Or: to zoom in on the map view, move your finger downwards.  
Zooming in or out on the map view  
Recommendation: Use thumb and index finger.  
1. Tap and hold the map with two fingers at the same time.  
2. To zoom out of the map view, slide your fingers towards each other.  
Or: to zoom in on the map view, slide your fingers away from each other.  
Tilting the map view  
Recommendation: Use index and middle finger.  
1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.  
2. To tilt the map view to the front, move your fingers upwards.  
Or: to tilt the map view to the back, move your fingers downwards.  
Rotating the map view  
Recommendation: Use thumb and index finger.  
1. Tap and hold the map with two fingers at the same time.  
2. Turn your fingers clockwise or anti-clockwise to turn the map view.  
Route plan  
Multiple destinations can be defined in succession in the route plan. The starting point is always the vehicle position as  
determined by the Infotainment system. The route plan contains information about relevant events, such as waypoints and  
destination suggestions, if the relevant data is available to the navigation system.  
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Tapping an event will open a dialog box with additional options. The options available depend on the event and the current  
settings.  
Opening and closing the route plan  
1. Tap the route plan to open.  
2. To close the route plan, tap  
.
3. To stop the route guidance to the destination or waypoint, tap  
next to the destination in the route plan.  
Editing Route Guidance in the Route Plan  
To edit route guidance, move the stopovers or the destination in the route plan.  
1. Tap and hold the desired destination until it is visibly highlighted.  
2. Move the destination to the desired position and release it.  
The route will be recalculated.  
Additional dialog box in the route plan  
Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available  
depend on the entry that is tapped.  
Functions in the split screen:  
Display on map Displays the selection on the map.  
Add waypoint Adds a waypoint to the route guidance.  
Direct route Starts direct route guidance.  
Delete  
Avoid  
Delete waypoint from route guidance.  
Avoid traffic disruptions. The route will be recalculated.  
Stop route guidance Ends the current route guidance.  
Closing an additional dialog box in the route plan  
1. Tap a free area outside of the additional window.  
Setting preferred POI categories  
The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering destinations, in th  
route plan and on the map. You can prioritize how these symbols are displayed under  
categories. The system also automatically learns your preferred categories.  
Basic functions Preferred POI  
Saved data  
In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves certain  
data, such as frequently driven routes and positioning data.  
Delete saved data  
1. Tap  
Basic functions Delete usage pattern.  
2. Tap confirm to delete the data.  
Learning usage patterns  
While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination  
suggestions. Destinations are learned with reference to the time of day and the day of the week.  
The navigation system can suggest pre-learned routes. Selecting one of the suggested routes will cause route guidance to  
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begin.  
The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will lead back t  
the selected route via the most direct path.  
Relevant traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation data are  
available, relevant disruptions will be avoided.  
If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route guidance  
does not need to be actively started for a journey to a pre-learned destination. You are warned about traffic disruptions if  
necessary.  
A predicted arrival time is displayed.  
You can activate or deactivate this function at any time as well as delete the saved data for this function.  
Activating or deactivating “Learn usage pattern”  
1. To open this function's settings, tap  
Basic functions.  
2. Tap Learn usage pattern.  
Displaying Suggested Routes  
1. Tap  
.
Deleting saved “Learn usage pattern” data  
1. To open this function's settings, tap  
Basic functions.  
2. Tap Delete usage pattern.  
Functions and Symbols  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
Functions  
The functions of the navigation system depend on the vehicle equipment and are not available in all countries.  
Entering a destination and route calculation.  
Simultaneous display of two navigation maps (screen and instrument cluster).  
Personal destinations.  
3D City Maps.  
Online Map Update.  
Online Traffic Information.  
Symbols  
The symbols depend on the vehicle equipment and are not available not in all countries and may look different depending on  
the Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
Overview of Infotainment system.  
Destination search.  
Display additional route guidance options.  
Display navigation map.  
Open saved  
addresses (contact list for the connected cell phone).  
or  
Opening the settings.  
Symbols on the map  
The function keys and displays shown depend on the settings and the current driving situation.  
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Depending on the country, symbols for traffic information, e.g. traffic disruptions, and POI s, e.g. gas stations, are displayed o  
the map if the data is available to the navigation system Traffic information.  
Current position.  
Align the map.  
Map scale.  
Fully automatic map mode (orientation in direction of travel,  
position, zoom and tilt).  
Display dialog box with route options.  
Destinations along the route.  
Display destination  
memory.  
Display dialog box with additional options.  
Symbols in the route plan  
Display current position. Destination for the current route guidance.  
route plan.  
Ends the current route guidance. Close  
Symbols in the dialog box  
1. To open the dialog box with further options, tap  
.
Display route overview and alternative routes to the current route guidance for the active route guidance.  
Repeats  
the last navigation announcement.  
Mute or adjust volume of navigation instructions.  
Additional symbols  
Personal destination suggestions (home address, work address, favorite POIs nearby).  
In the destination search:  
open detailed destination input for an address. In the contact list: open address.  
Destination search: detailed destination input for an address.  
Display route information.  
Traffic disruptions  
Depending on the country, traffic disruptions are displayed on the map if the data is available to the navigation system  
Traffic information.  
1. Tap a traffic disruption to open a dialog box with details Function descriptions.  
Traffic jam.  
Accident.  
Ice.  
Road closed.  
Slip hazard.  
Danger.  
Construction zone.  
Strong wind.  
Inputting destinations and starting route guidance  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
Depending on the vehicle equipment, different functions are available for inputting destinations. Some functions are only  
available in some countries.  
The various functions for inputting destinations are located in the navigation system main menu ⇒  
Introduction.  
You can further restrict your search with specific suggestions in the results list, e.g. “nearby”.  
For further information about symbols on the Infotainment system screen, see Functions and Symbols in this Owner's  
Manual.  
Enter address  
Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You  
can also enter a new, unknown address for route guidance.  
When inputting the address, input the name of the destination, not the postcode of the destination.  
Selecting the destination and starting the navigation system  
1. Tap  
Or: tap  
.
.
2. Enter the destination address and select your desired destination.  
3. Tap Start.  
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Or: tap  
.
Quick start  
1. Tap  
.
2. Enter the address of the destination, tap the desired destination and hold for a few seconds.  
Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance cannot take  
place or may lead to the wrong destination.  
Destination suggestions  
Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work address to  
provide you with route guidance.  
Selecting the destination and starting the navigation system  
1. Tap  
Destination suggestions.  
2. Tap on the desired destination.  
The route guidance starts automatically.  
Last destinations  
The navigation system saves up to 25 of the most recent destinations to make them available for route guidance. A new  
destination automatically overwrites the oldest destination.  
Selecting the destination and starting the navigation system  
1. Tap  
Last destinations.  
2. Tap on the desired destination.  
3. Tap Start.  
Or: tap  
.
Quick start  
1. Tap  
Last destinations.  
2. Tap and hold the preferred destination for a few seconds.  
Favorite destinations  
You can save up to 50 journey destinations as favorites.  
Saving a journey destination as a favorite  
1. While entering a destination, tap on  
in the additional window.  
Selecting the destination and starting the navigation system  
1. Tap  
Favorites.  
2. Tap on the desired destination.  
3. Tap Start.  
Or: tap  
.
Quick start  
1. Tap  
Favorites.  
2. Tap and hold the preferred destination for a few seconds.  
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Selecting on the map  
The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a  
destination, tap on your preferred position or preferred location on the map. If map data is available at this point, you can  
launch route guidance.  
Entering a destination via the navigation map is dependent on data status and not possible for all positions.  
Use the Offroad navigation system to enter a destination to a selected destination point with unknown data.  
Offroad navigation  
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located  
on a known road or at a known position, the navigation system will calculate the route up to the next point on the known road  
and then complete the route to the destination using a straight line.  
In order to start an Offroad navigation, tap on a free area without positioning data.  
Starting the navigation  
1. Tap  
2. Press and slide the map view until you can select your desired position. You can operate the navigation map using  
extended finger touches Introduction.  
.
3. Tap the preferred destination or any destination point on the map without positioning data.  
4. Tap Start.  
Or: tap  
.
Using a contact's address data  
Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved any  
address data for route guidance.  
Starting the navigation  
1. Tap  
.
2. Tap on the preferred contact and address data.  
3. Tap Start.  
Or: tap  
.
If the address data for a contact is out of date, the stored address will be used when route guidance is activated and may  
take you to the wrong destination.  
When starting route guidance, make sure that the stored address for a contact is up to date. The phonebook must be  
updated completely in the Infotainment system Function descriptions.  
Wait until the phonebook update is complete in the Infotainment system Function descriptions.  
Navigation data  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country, the required  
navigation data may already be installed.  
The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be implemented  
correctly and that the functions provided are fully available.  
NOTICE  
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If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible to  
determine up-to-date routes, or route guidance may guide you to an incorrect destination.  
Always ensure that your navigation data is kept up-to-date.  
Navigation Data Online – Additional Information  
Regions in the navigation data that you do not use can be removed from the system under certain circumstances, e.g.  
navigation data memory low on space. If you subsequently need these regions again at a later time, the navigation system wi  
download them again on request. No contract for mobile online services is required for this purpose. This service depends on  
the vehicle equipment and is only available in some countries.  
1. Switch the ignition on.  
2. Establish an Internet connection if you have not already done so.  
The navigation data is automatically updated in the background.  
Updating navigation data manually  
and stored on a suitable USB data carrier, available to buy in stores. If the Infotainment system is switched off during the  
process, installation will be interrupted and it will continue automatically once the system is turned on again.  
1. Download and save the navigation data onto a USB data storage device.  
2. Switch the vehicle ignition on.  
3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.  
The navigation data for frequently driven regions is automatically updated in the background.  
While and after updating the navigation data, no message appears in the Infotainment system.  
If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive  
a notification when the update is complete.  
Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited  
regions has been fully downloaded and installed. The installation will start automatically in the background during the  
journey. Doing so will cancel the update process. If you disconnect the data carrier and visit a new region, the navigation  
data is not updated due to the lack of a USB data carrier.  
Displaying the map data version  
1. Open the app overview and tap  
System information.  
Traffic information  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
Reception of traffic information depends on the vehicle equipment and is not available in every country. In order to be able to  
use the Online Traffic Information function, you must select the “online mode” and a mode with location data in the privacy  
settings (depending on the country).  
The Infotainment system automatically receives detailed traffic information when there is an active Internet connection. This  
information is displayed on the map via symbols and color coding on the road network Functions and Symbols, .  
Traffic disruptions  
Traffic disruptions such as traffic jams are displayed on the navigation map as symbols Functions and Symbols.  
The route plan displays current traffic disruptions if the relevant data is available to the Navigation system.  
If route guidance is active, traffic disruptions on the current route will be displayed on the route plan. You can avoid these  
traffic disruptions by modifying the route plan.  
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Avoiding traffic disruptions  
1. Tap the traffic disruption.  
2. Tap Avoid.  
The route will be recalculated.  
Only one traffic disruption can be avoided in this manner for each route guidance.  
Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up notification.  
Traffic flow display  
The traffic flow for current traffic disruptions is displayed on the navigation map via color coding on the road network.  
Orange Stop-and-go traffic.  
Red  
Traffic jam.  
Mobile phone interface  
Introduction  
Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the  
Infotainment system. The sound is played back via the vehicle speakers. Depending on the vehicle equipment, you can  
connect up to three cell phones to the Infotainment system at the same time Coupling, connecting and managing.  
The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used and its  
operating system.  
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality  
can impair phone calls in the vehicle.  
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.  
You generally only need to pair a device like a cell phone once per technology, Bluetooth or Wi-Fi®. The connection of the  
device with the Infotainment system via Bluetooth or Wi-Fi can be restored at any time without re-pairing the device.  
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside  
the vehicle.  
During a phone call, the volume of the call can be adjusted with the volume control Overview of Infotainment system.  
Locations with special regulations  
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always  
clearly identified. These include, for example:  
Areas near pipes and tanks containing chemicals  
Lower decks in ships and ferries  
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.  
Areas with chemicals or particles in the air, such as flour, dust, or metal powder  
All other locations where the engine or the cell phone must be switched off.  
WARNING  
In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with specific  
regulations, ignition sparks caused by electrostatic discharge or cell phones, for example, can cause an explosion or a fire  
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and lead to serious or fatal injuries.  
Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of  
gas stations, and locations with specific regulations.  
Do not use the cell phone and cell phone interface at locations where there is a risk of explosions, e.g. in the vicinity  
of gas stations, and locations with specific regulations.  
Types of phone interface  
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:  
Phone interface basic configuration.  
The phone interface uses the Hands-Free Profile (HFP) Bluetooth profile for transmission. This profile enables the use of  
phone functions via the Infotainment system and playback via the vehicle speakers.  
Convenience phone interface.  
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.  
The Convenience phone interface can be equipped with the wireless charging function Charging Options for Mobile  
Devices. In order to use the wireless charging function, you need to place a suitable cell phone correctly in the storage  
compartment for the wireless charging function. Depending on the vehicle equipment and cell phone compatibility, the  
cell phone connects to the vehicle aerial when you place the phone in the storage compartment .  
Connecting to the vehicle antenna  
Depending on the model and the vehicle equipment, and in some countries, using the storage compartment for the wireless  
charging function Charging Options for Mobile Devices connects the cell phone to the vehicle antenna. This improves the  
reception and the call quality, and it can reduce interfering signals in the cell phone reception, if necessary.  
If the reception or the call quality is not improved or there are still audible interfering signals in the mobile phone reception, the  
cell phone must be positioned the other way around, with the screen facing up, in the storage compartment for a better  
connection.  
Depending on the vehicle model and equipment and in some countries, the wireless charging function can charge multiple ce  
phones simultaneously. If several cell phones are being charged at the same time, only one of the cell phones will connect to  
the vehicle antenna.  
Coupling, connecting and managing  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
To use the phone interface functions, pair and connect a cell phone with the Infotainment system.  
Depending on the vehicle equipment, you can connect up to two cell phones to the Infotainment system at the same time.  
However, only one device is active at a time and can be used to make calls. The second connected device can receive calls  
via the Infotainment system and be used to play media.  
The available functions depend on the cell phone used and its operating system.  
Pairing a cell phone  
Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is then  
automatically saved in the Infotainment system Function descriptions. The coupling process may take a few minutes.  
Requirements:  
Bluetooth is activated on the cell phone.  
Bluetooth is activated on the Infotainment system.  
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.  
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2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.  
If the pairing is successful, the data on the cell phone will be saved in the user profile.  
3. Optional: Confirm the message for transferring the data on the cell phone.  
WARNING  
If you as the driver carry out the pairing when driving, this may cause accidents or injuries.  
Only carry out the pairing as the driver when the vehicle is stationary.  
When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment  
system to finish pairing.  
Connecting a cell phone  
Precondition:  
A cell phone is paired with the Infotainment system.  
1. Activate Bluetooth in the cell phone.  
Function descriptions  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
User profiles  
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is  
stored in the user profile. A maximum of ten user profiles may be saved in the Infotainment system simultaneously.  
Deleting a user profile  
1. Tap  
.
The user profiles are located in the Select cell phone area or in Mobile devices.  
2. Tap the desired user profile and tap  
Active and passive connection  
to delete.  
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If severa  
cell phones are connected to the Infotainment system, you can switch between an active and an inactive connection. In order  
to operate the phone interface with your preferred cell phone, establish an active connection to the Infotainment system.  
Difference between the types of connection  
Active  
The cell phone is paired and connected. You can carry out phone interface functions using data from this cell  
phone.  
Passive The cell phone is paired and connected. You can only take incoming calls via the phone interface. Other functions  
are not available.  
Paired cell phones are saved in the Infotainment system even if they are not currently connected.  
Change connection type (inactive to active)  
Precondition:  
Several cell phones are connected to the Infotainment system simultaneously.  
1. Tap  
.
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The actively connected cell phone is highlighted.  
2. Tap the name for the preferred cell phone.  
The connection with the other cell phones will be inactivated automatically.  
Connection management  
Precondition:  
The cell phone is paired and connected.  
1. Tap HOME  
Mobile devices.  
2. Tap to connect the desired technology.  
Phonebook  
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If  
necessary, confirm the transfer on the cell phone.  
Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.  
The phonebook is updated after each new connection. During the update, the present phone directory can still be used.  
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to  
the phone call.  
If an image is stored for the contact, it can be displayed in the list next to the entry.  
The symbols may look different depending on the Infotainment system.  
Using a phone  
Select a telephone number to make a call. Various functions are available for selecting a telephone number.  
Using contact data  
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.  
1. Tap  
.
2. To search for a contact, tap  
Or: tap Favorites.  
and enter the name of the contact in the input field.  
Or: Tap All.  
3. Tap on a contact in the list to make the call.  
When searching for a contact, enter the last name and first name separated by a space.  
Using a call list  
The mobile phone interface stores the incoming and outgoing calls on a call list. Recently used telephone numbers are saved  
under favorites. Make a call via the call list.  
1. Tap  
and filter entries in the call list, e.g. by missed calls.  
2. Tap on a number or, where applicable, a contact in the list to make the call.  
Manually entering the telephone number  
1. Tap  
2. Tap  
and enter a telephone number.  
to make the call.  
While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system  
screen.  
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Favorites and speed dial keys  
A speed dial key can be assigned with a favorite from the phonebook. If the entry contains an image, this is displayed on the  
speed dial key.  
Speed dial keys must be programmed manually and are assigned to a user profile Coupling, connecting and managing,  
Bluetooth® interface.  
Programming a speed dial key  
1. Tap  
.
2. Tap a contact in the phonebook. If a contact has multiple telephone numbers, tap a number on the list.  
Editing the speed dial key  
1. Tap and hold the speed dial key until the phonebook opens.  
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.  
Calling a favorite  
1. Tap a programmed speed dial key.  
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be  
reassigned.  
Deleting a favorite from the speed dial key  
1. Tap  
.
2. To delete a favorite, tap the preferred speed dial key  
Sending text messages  
.
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and,  
depending on your country, e-mails via the phone interface.  
Sending and receiving e-mails is also dependent on the app used on the cell phone.  
Sending an SMS  
1. Tap  
SMS New message and enter the message on the screen.  
2. Enter the desired contact in the search bar and tap.  
3. Tap OK to send the message.  
Sending an e-mail  
1. Tap  
E-MAIL New message and enter the message on the screen.  
2. Enter the desired contact in the search bar and tap.  
3. Tap OK to send the message.  
Switching between SMS and e-mail  
To send an e-mail or SMS, activate the relevant option. The active option is displayed on the screen, e.g. SMS.  
1. Tap  
.
2. Tap the desired option.  
Functions and Symbols  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Safety instructions.  
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Functions  
The functions depend on the vehicle equipment and are not available in all countries. The available functions depend on the  
cell phone used and its operating system.  
Hands-free system.  
SMS functions via Bluetooth:  
Read SMS.  
Write SMS, inc. templates.  
Have an SMS read out.  
Message thread.  
E-mail functions via Bluetooth:  
Read e-mail.  
Write e-mail.  
Symbols  
The symbols depend on the vehicle equipment and are not available not in all countries and may look different depending on  
the Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
Overview of Infotainment system.  
Open contact list.  
Open incoming and outgoing calls lists.  
Dial telephone number.  
Open messages (SMS  
Opening  
and, depending on your country, e-mail).  
the settings.  
Select the active device from two or more connected cell phones.  
Symbols for telephone calls  
Handle and display a call.  
a call with a SMS template.  
emergency call (SOS).  
End or decline a call.  
Add participants to a phone conference or begin a phone conference.  
Receive roadside assistance. Voice mail. Receive information about Volkswagen and  
Mute the hands-free system.  
Put a call on hold.  
Decline  
Make an  
various value added traffic and travel services.  
Symbols in the contact list  
1. To open the contact list, tap  
Input to search for contacts.  
.
.
Address.  
Editing favorites.  
Add favorites.  
Remove favorites.  
Call list symbols  
1. To open the call lists, tap on  
Received incoming call.  
Outgoing call.  
Missed call.  
Frequent calls or favorites from your cell phone, if  
Telephone number (private). Cell phone number.  
supported by your cell phone.  
Telephone number (company).  
Fax device. Fax device (company).  
Fax device (private).  
Text message symbols  
1. To open the text messages, tap on  
.
Top left: Select active input.  
Received text message.  
Sent text message.  
Template for text messages.  
Voice control  
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Introduction  
With voice control, you can have  
certain functions carried out by voice  
command.  
Does my vehicle have voice control?  
If the  
button is present on the multi-function steering wheel and the voice control is started after pressing it, or your  
vehicle understands the activation command Activation command and voice commands, voice control is installed in the  
vehicle.  
Voice control is active and recognizes spoken words.  
Test voice control before a journey to get to know the function.  
Features of voice control  
Depending on your country and the language set as the system language in the Infotainment system, voice control will be  
available both online and offline.  
Voice commands Activation command and voice commands can be freely formulated and informal, depending on the  
system language. Voice commands depend on the system language and the vehicle equipment. For example, the statement  
“I'm cold” leads to an increase in the vehicle's temperature.  
Depending on the system language, voice commands evaluated online allow an optimized search, for a POI, for example.  
Messages can also be dictated. For online mode, you will require a valid contract for using mobile online services for the  
vehicle ®.  
In some languages, voice commands must be formulated according to a certain pattern in order to be successfully  
recognized, e.g. “navigate to [city, street name, house number]”.  
Further examples and suggestions for voice commands depend on the system language. These can be found in the  
Infotainment system Activation command and voice commands.  
The number of languages available in your country depends on the country.  
If the voice control is available online in your language, it is used when the voice control is activated.  
Speech recognition for individual seating positions  
Depending on the vehicle equipment and model, in some countries additional microphones enable voice control to recognize  
whether the driver or passenger is speaking. For supported languages, you can open functions for individual seat positions,  
for example switching on the seat heating.  
Activation command and voice commands  
Activation command  
The spoken words are continuously analyzed in the vehicle and overwritten after approximately 15 seconds. As soon as the  
Infotainment system recognizes the activation word, voice control will begin. If voice control is available online and activated,  
(voice) data will also be derived from the vehicle from this point onwards. Otherwise, there is no transmission of data or words  
spoken in the vehicle.  
Detection of the activation word can be deactivated in the settings .  
Voice control recognizes “Hello Volkswagen” as the activation command.  
Bonjour Volkswagen.  
Hola Volkswagen.  
Hello Volkswagen.  
Activating or deactivating the activation command  
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If the activation word is deactivated, voice control cannot be started via the activation word.  
1. Open the app overview and tap  
Voice commands  
Voice control  
Voice control start/end sound or Activation word.  
Voice control only recognizes voice commands in the language selected in the infotainment system.  
Observe the following tips for successful voice commands:  
Speak clearly and at normal volume. Speak a little louder at higher speeds.  
Avoid excessive emphasis and strong accents.  
Do not leave long pauses in speech.  
Avoid external and background noise.  
Do not direct the air flow from the vents towards the microphone or headliner.  
Open suggestions for speech commands  
1. Open the app overview and tap  
.
Or: open the app overview and tap  
.
To ensure that names in the phonebook are identified correctly, you may need to switch the order of the first and last  
names of the desired contact, depending on how the phonebook entry is structured.  
Starting and ending voice control  
Starting voice control  
1. Activate the activation command Activation command and voice commands.  
2. Say the activation command Activation command and voice commands.  
Or: press  
Or: tap VOICE.  
Depending on the cell phone and operating system, and also for some Infotainment systems, the voice control of a  
or  
on the multi-function steering wheel.  
connected cell phone can be started by pressing and holding the  
App-Connect.  
or  
button, the sensor area or the VOICE button  
Ending voice control manually  
1. To open suggestions for a voice command to cancel, open the app overview and tap  
Or: open the app overview and tap General.  
Or: press on the multi-function steering wheel twice in quick succession or press  
General.  
once.  
Voice control will end automatically in the following scenarios:  
Functions in the Infotainment system are being used.  
The parking system is activated.  
During an incoming call.  
During tasks involving speech and navigation warnings.  
Troubleshooting  
Voice control is not responding  
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Voice control is not available in your language.  
Set the correct system language in the Infotainment system.  
Start voice control by using the activation word or the button on the multi-function steering wheel.  
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Voice control is giving unsuitable responses  
Voice control has misinterpreted the question.  
Clearly give your voice command again.  
Voice control is not performing the function  
This function cannot be performed by voice control.  
The function is not available in all languages. You can find suggestions for voice commands in the set language in the  
Infotainment system.  
Settings within the function are preventing the device from switching on or carrying out the function.  
Voice control did not understand the voice command.  
There is insufficient data.  
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