Get Infotainment system -> Mobile phone interface Guide for Volkswagen Atlas SUV Second Generation (2024-2025)

Avoiding trafﬁc disruptions

1. Tap the trafﬁc disruption.

2. Tap Avoid.

The route will be recalculated.

Only one traffic disruption can be avoided in this manner for each route guidance.

Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up notification.

Trafﬁc ﬂow display

The trafﬁc ﬂow for current trafﬁc disruptions is displayed on the navigation map via color coding on the road network.

Orange Stop-and-go traffic.

Red

Traffic jam.

Mobile phone interface

Introduction

Using the phone interface, you can connect your cell phone to the Infotainment system and control the phone functions via the

Infotainment system. The sound is played back via the vehicle speakers. Depending on the vehicle equipment, you can

connect up to three cell phones to the Infotainment system at the same time ⇒ Coupling, connecting and managing.

The functions depend on the vehicle equipment, are not available in all countries and depend on the cell phone used and its

operating system.

High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality

can impair phone calls in the vehicle.

The phone interface may contain an antenna ampliﬁer that improves the reception quality of the cell phone.

You generally only need to pair a device like a cell phone once per technology, Bluetooth or Wi-Fi®. The connection of the

device with the Infotainment system via Bluetooth or Wi-Fi can be restored at any time without re-pairing the device.

For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside

the vehicle.

During a phone call, the volume of the call can be adjusted with the volume control ⇒ Overview of Infotainment system.

Locations with special regulations

Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always

clearly identiﬁed. These include, for example:

Areas near pipes and tanks containing chemicals

Lower decks in ships and ferries

Areas near vehicles powered by liqueﬁed petroleum gas, such as propane and butane.

Areas with chemicals or particles in the air, such as ﬂour, dust, or metal powder

All other locations where the engine or the cell phone must be switched off.

WARNING

In potentially explosive environments, e.g. in the vicinity of gas stations and at other similar locations with speciﬁc

regulations, ignition sparks caused by electrostatic discharge or cell phones, for example, can cause an explosion or a ﬁre

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and lead to serious or fatal injuries.

Switch off the cell phone and phone interface at locations where there is a risk of explosions, e.g. in the vicinity of

gas stations, and locations with speciﬁc regulations.

Do not use the cell phone and cell phone interface at locations where there is a risk of explosions, e.g. in the vicinity

of gas stations, and locations with speciﬁc regulations.

Types of phone interface

Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:

Phone interface basic conﬁguration.

The phone interface uses the Hands-Free Proﬁle (HFP) Bluetooth proﬁle for transmission. This proﬁle enables the use of

phone functions via the Infotainment system and playback via the vehicle speakers.

Convenience phone interface.

Just like the basic conﬁguration of the phone interface, the Convenience phone interface uses the HFP Bluetooth proﬁle.

The Convenience phone interface can be equipped with the wireless charging function ⇒ Charging Options for Mobile

Devices. In order to use the wireless charging function, you need to place a suitable cell phone correctly in the storage

compartment for the wireless charging function. Depending on the vehicle equipment and cell phone compatibility, the

cell phone connects to the vehicle aerial when you place the phone in the storage compartment .

Connecting to the vehicle antenna

Depending on the model and the vehicle equipment, and in some countries, using the storage compartment for the wireless

charging function ⇒ Charging Options for Mobile Devices connects the cell phone to the vehicle antenna. This improves the

reception and the call quality, and it can reduce interfering signals in the cell phone reception, if necessary.

If the reception or the call quality is not improved or there are still audible interfering signals in the mobile phone reception, the

cell phone must be positioned the other way around, with the screen facing up, in the storage compartment for a better

connection.

Depending on the vehicle model and equipment and in some countries, the wireless charging function can charge multiple ce

phones simultaneously. If several cell phones are being charged at the same time, only one of the cell phones will connect to

the vehicle antenna.

Coupling, connecting and managing

Please read the introductory information and heed the Warnings and Notice ⇒

and Safety instructions.

To use the phone interface functions, pair and connect a cell phone with the Infotainment system.

Depending on the vehicle equipment, you can connect up to two cell phones to the Infotainment system at the same time.

However, only one device is active at a time and can be used to make calls. The second connected device can receive calls

via the Infotainment system and be used to play media.

The available functions depend on the cell phone used and its operating system.

Pairing a cell phone

Before connecting for the ﬁrst time, you need to pair the cell phone with the Infotainment system. A user proﬁle is then

automatically saved in the Infotainment system ⇒ Function descriptions. The coupling process may take a few minutes.

Requirements:

Bluetooth is activated on the cell phone.

Bluetooth is activated on the Infotainment system.

1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.

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2. Pay attention to messages on the cell phone and in the Infotainment system and conﬁrm these if necessary.

If the pairing is successful, the data on the cell phone will be saved in the user proﬁle.

3. Optional: Conﬁrm the message for transferring the data on the cell phone.

WARNING

If you as the driver carry out the pairing when driving, this may cause accidents or injuries.

Only carry out the pairing as the driver when the vehicle is stationary.

When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment

system to finish pairing.

Connecting a cell phone

Precondition:

A cell phone is paired with the Infotainment system.

1. Activate Bluetooth in the cell phone.

Function descriptions

Please read the introductory information and heed the Warnings and Notice ⇒

and Safety instructions.

User proﬁles

An individual user proﬁle is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is

stored in the user proﬁle. A maximum of ten user proﬁles may be saved in the Infotainment system simultaneously.

Deleting a user proﬁle

1. Tap

.

The user proﬁles are located in the Select cell phone area or in Mobile devices.

2. Tap the desired user proﬁle and tap

Active and passive connection

to delete.

In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If severa

cell phones are connected to the Infotainment system, you can switch between an active and an inactive connection. In order

to operate the phone interface with your preferred cell phone, establish an active connection to the Infotainment system.

Difference between the types of connection

Active

The cell phone is paired and connected. You can carry out phone interface functions using data from this cell

phone.

Passive The cell phone is paired and connected. You can only take incoming calls via the phone interface. Other functions

are not available.

Paired cell phones are saved in the Infotainment system even if they are not currently connected.

Change connection type (inactive to active)

Precondition:

Several cell phones are connected to the Infotainment system simultaneously.

1. Tap

.

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The actively connected cell phone is highlighted.

2. Tap the name for the preferred cell phone.

The connection with the other cell phones will be inactivated automatically.

Connection management

Precondition:

The cell phone is paired and connected.

1. Tap HOME

Mobile devices.

2. Tap to connect the desired technology.

Phonebook

This ﬁrst time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If

necessary, conﬁrm the transfer on the cell phone.

Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.

The phonebook is updated after each new connection. During the update, the present phone directory can still be used.

If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to

the phone call.

If an image is stored for the contact, it can be displayed in the list next to the entry.

The symbols may look different depending on the Infotainment system.

Using a phone

Select a telephone number to make a call. Various functions are available for selecting a telephone number.

Using contact data

If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.

1. Tap

.

2. To search for a contact, tap

Or: tap Favorites.

and enter the name of the contact in the input ﬁeld.

Or: Tap All.

3. Tap on a contact in the list to make the call.

When searching for a contact, enter the last name and first name separated by a space.

Using a call list

The mobile phone interface stores the incoming and outgoing calls on a call list. Recently used telephone numbers are saved

under favorites. Make a call via the call list.

1. Tap

and ﬁlter entries in the call list, e.g. by missed calls.

2. Tap on a number or, where applicable, a contact in the list to make the call.

Manually entering the telephone number

1. Tap

2. Tap

and enter a telephone number.

to make the call.

While you are entering a telephone number, the contact related to the number is displayed on the Infotainment system

screen.

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Favorites and speed dial keys

A speed dial key can be assigned with a favorite from the phonebook. If the entry contains an image, this is displayed on the

speed dial key.

Speed dial keys must be programmed manually and are assigned to a user proﬁle ⇒ Coupling, connecting and managing,

⇒ Bluetooth® interface.

Programming a speed dial key

1. Tap

.

2. Tap a contact in the phonebook. If a contact has multiple telephone numbers, tap a number on the list.

Editing the speed dial key

1. Tap and hold the speed dial key until the phonebook opens.

2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.

Calling a favorite

1. Tap a programmed speed dial key.

Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be

reassigned.

Deleting a favorite from the speed dial key

1. Tap

.

2. To delete a favorite, tap the preferred speed dial key

Sending text messages

.

Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and,

depending on your country, e-mails via the phone interface.

Sending and receiving e-mails is also dependent on the app used on the cell phone.

Sending an SMS

1. Tap

SMS New message and enter the message on the screen.

2. Enter the desired contact in the search bar and tap.

3. Tap OK to send the message.

Sending an e-mail

1. Tap

E-MAIL New message and enter the message on the screen.

2. Enter the desired contact in the search bar and tap.

3. Tap OK to send the message.

Switching between SMS and e-mail

To send an e-mail or SMS, activate the relevant option. The active option is displayed on the screen, e.g. SMS.

1. Tap

.

2. Tap the desired option.

Functions and Symbols

Please read the introductory information and heed the Warnings and Notice ⇒

and Safety instructions.

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Functions

The functions depend on the vehicle equipment and are not available in all countries. The available functions depend on the

cell phone used and its operating system.

Hands-free system.

SMS functions via Bluetooth:

Read SMS.

Write SMS, inc. templates.

Have an SMS read out.

Message thread.

E-mail functions via Bluetooth:

Read e-mail.

Write e-mail.

Symbols

The symbols depend on the vehicle equipment and are not available not in all countries and may look different depending on

the Infotainment system.

General symbols

1. To open the main menu, open the app overview and tap

⇒ Overview of Infotainment system.

Open contact list.

Open incoming and outgoing calls lists.

Dial telephone number.

Open messages (SMS

Opening

and, depending on your country, e-mail).

the settings.

Select the active device from two or more connected cell phones.

Symbols for telephone calls

Handle and display a call.

a call with a SMS template.

emergency call (SOS).

End or decline a call.

Add participants to a phone conference or begin a phone conference.

Receive roadside assistance. Voice mail. Receive information about Volkswagen and

Mute the hands-free system.

Put a call on hold.

Decline

Make an

various value added traffic and travel services.

Symbols in the contact list

1. To open the contact list, tap

Input to search for contacts.

.

Address.

Editing favorites.

Add favorites.

Remove favorites.

Call list symbols

1. To open the call lists, tap on

Received incoming call.

Outgoing call.

Missed call.

Frequent calls or favorites from your cell phone, if

Telephone number (private). Cell phone number.

supported by your cell phone.

Telephone number (company).

Fax device. Fax device (company).

Fax device (private).

Text message symbols

1. To open the text messages, tap on

.

Top left: Select active input.

Received text message.

Sent text message.

Template for text messages.

Voice control

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Introduction

With voice control, you can have

certain functions carried out by voice

command.

Does my vehicle have voice control?

If the

button is present on the multi-function steering wheel and the voice control is started after pressing it, or your

vehicle understands the activation command ⇒ Activation command and voice commands, voice control is installed in the

vehicle.

Voice control is active and recognizes spoken words.

Test voice control before a journey to get to know the function.

Features of voice control

Depending on your country and the language set as the system language in the Infotainment system, voice control will be

available both online and ofﬂine.

Voice commands ⇒ Activation command and voice commands can be freely formulated and informal, depending on the

system language. Voice commands depend on the system language and the vehicle equipment. For example, the statement

“I'm cold” leads to an increase in the vehicle's temperature.

Depending on the system language, voice commands evaluated online allow an optimized search, for a POI, for example.

Messages can also be dictated. For online mode, you will require a valid contract for using mobile online services for the

vehicle ⇒ ®.

In some languages, voice commands must be formulated according to a certain pattern in order to be successfully

recognized, e.g. “navigate to [city, street name, house number]”.

Further examples and suggestions for voice commands depend on the system language. These can be found in the

Infotainment system ⇒ Activation command and voice commands.

The number of languages available in your country depends on the country.

If the voice control is available online in your language, it is used when the voice control is activated.

Speech recognition for individual seating positions

Depending on the vehicle equipment and model, in some countries additional microphones enable voice control to recognize

whether the driver or passenger is speaking. For supported languages, you can open functions for individual seat positions,

for example switching on the seat heating.

Activation command and voice commands

Activation command

The spoken words are continuously analyzed in the vehicle and overwritten after approximately 15 seconds. As soon as the

Infotainment system recognizes the activation word, voice control will begin. If voice control is available online and activated,

(voice) data will also be derived from the vehicle from this point onwards. Otherwise, there is no transmission of data or words

spoken in the vehicle.

Detection of the activation word can be deactivated in the settings .

Voice control recognizes “Hello Volkswagen” as the activation command.

Bonjour Volkswagen.

Hola Volkswagen.

Hello Volkswagen.

Activating or deactivating the activation command

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Infotainment system -> Mobile phone interface for Your Volkswagen Atlas SUV Second Generation (2024-2025)

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