Get Opening and closing Guide for Volkswagen Caddy SUV Fifth Generation (2020-2025)

—Drive immediately to a qualified workshop.

—Have the fault rectified.

eCall Emergency System operation restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the message eCall

Emergency System restricted. Please visit workshop. may be displayed in the instrument cluster display.

The availability of the eCall Emergency System is restricted. It may not be possible to make an emergency call.

—Drive immediately to a qualified workshop.

—Have the fault rectified.

Functions of the vehicle key

Buttons on the vehicle key

Lock the vehicle. Turn signals flashonce.

Unlock the vehicle. All turn signals flashtwice.

Unlock only the boot lid.

All turn signals flashtwice. To do this, press and hold the button briefly.

Unlocks the load compartment.

Locks the driver cab.

Single door unlocking

When single door unlocking is activated, pressing the unlock button on the remote control once unlocks only the

driver door. The other doors and the boot lid remain locked. Pressing the unlock button twice in quick succession

unlocks the entire vehicle, even if single door unlocking is activated.

Single door unlocking can be adjusted in the Infotainment system:

—Touch the Vehicle menu.

—Touch the Central locking menu item.

—Touch the Door unlocking menu item.

—Select Single door to activate the function.

Replacement key

You will need to quote the vehicle identification number when ordering a replacement key or additional vehicle keys.

Each new key contains a microchip which must be encoded with the data for the vehicle’s electronic immobiliser. A

vehicle key will not work if it contains an unencoded microchip. The same applies for keys that have been cut to fit

the vehicle.

New vehicle keys are available from Volkswagen Commercial Vehicle dealerships or from qualified workshops and

authorised key services which are qualified to manufacture these vehicle keys.

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WARNING

Careless or unsupervised use of the vehicle key can lead to accidents or injuries.

● Always take all vehicle keys with you every time you leave the vehicle. Children or unauthorised persons could

lock the doors and the boot lid, start the engine or switch on the ignition and operate electrical equipment, such

as the electric windows.

● Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle

in an emergency and may not be able to get themselves to safety. Locked vehicles may be subjected to very high

or very low temperatures, depending on the season. This can cause serious injuries and illness or fatalities,

especially for small children.

● Never switch off the ignition while the vehicle is in motion. The steering column lock may be activated and you

will no longer be able to steer the vehicle.

NOTICE

Every electrical vehicle key contains electronic components. Protect the key from damage, moisture and excessive

vibration.

Spare key

Fig. 1 Vehicle key: Releasing the spare key.

Key to Fig. 1:

1

2

3

Press the release button briefly. The keyring folds open.

Press the release button and pull the spare key out in the direction of the arrow.

Spare key.

3

The vehicle key for the keyless locking and starting system Keyless Access contains a spare key→ Fig. 1

locking and unlocking the vehicle manually.

for

Possible uses

—Lock and unlock the vehicle manually .

—Switch the front passenger front airbag on and off (→ Standard airbag system).

—Switch the childproof lock on and off (→ Childproof lock, electric).

—Lock and unlock the lockable glove box.

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Changing the button cell

Fig. 1 Vehicle key: Changing the button cell(variant 1).

Fig. 2 Vehicle key: Opening the battery cover (variant 2)

Fig. 3 Vehicle key: Changing the button cell(variant 2).

There are two options for changing the button cell in the vehicle key, depending on the equipment:→ Fig. 1 and

→ Fig. 3.

Volkswagen Commercial Vehicles recommends having the button cell changed at a Volkswagen Commercial Vehicles

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dealership or at another qualified workshop →

.

Changing the button cell (variant 1)

—Fold out the key bit on the vehicle key.

1

—Open the cover upwards→ Fig. 1

.

2

—Remove the button cell from the battery compartment

.

—Press a new button cell of the same specification into the battery compartment.

—Press the cover onto the housing until it clicks into place.

—Dispose of discharged batteries in an environmentally responsible way.

Changing the button cell (variant 2)

1

—Remove the spare key → Fig. 2

.

2

—Insert the spare key in the slot→ Fig. 2

, then press it in the direction of the arrow and lever off the cover.

—Remove the button cell from the battery compartment→ Fig. 3.

—Press the new button cell of the same specification into the battery compartment→

—Press the cover onto the housing until it clicks into place.

.

—Stow the spare key in the vehicle key housing (→ Vehicle key).

—Dispose of discharged batteries in an environmentally responsible way.

DANGER

If you swallow a button cell, or if it enters your windpipe, it can cause serious or even fatal injuries within a very

short time due to choking or internal burns.

● Seek immediate medical assistance if you suspect that someone has swallowed a button cell.

● Do not use the remote control if you cannot close the battery cover.

● Always keep the remote control and key ring with button cells out of the reach of children.

NOTICE

The vehicle key can be damaged if the button cell is not changed properly.

● Unsuitable batteries can damage the vehicle key. Replace discharged batteries only with new batteries of the

same voltage rating, size and specification.

● Ensure that the button cell is fitted with the correct polarity.

The type of batteries used in the remote control of your vehicle key may contain perchlorate. This may

require special handling. Please observe all the legal requirements regarding the handling and disposal of

these batteries. We recommend that you have this service carried out by a Volkswagen Commercial

Vehicles dealership or a qualified workshop.

Synchronising the vehicle key

If you cannot lock or unlock the vehicle with the vehicle key, synchronise the vehicle key or replace the button cell

(→ Vehicle key).

Synchronising the vehicle key:

—Stand beside the vehicle.

—Press the button on the vehicle key twice in quick succession.

OR:

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—Fold the key bit out of the vehicle key, or remove the spare key (→ Vehicle key).

—Press the button on the vehicle key.

—Unlock the vehicle with the spare key or with the key bit on the vehicle key.

—Open left-hand front door. If the vehicle has an anti-theft alarm, this will be triggered immediately (→ Anti-theft

alarm).

—Switch on the ignition.

—OR: Place the vehicle key in the rear drink holder in the centre console.

The synchronisation process is complete.

Troubleshooting

Cannot lock or unlock vehicle.

One or more doors not closed.

—Close all doors.

OR: The sensor in the vehicle key is faulty.

—Check whether the sensor of the vehicle key is subject to interference, such as from obstacles or transmitters close

to the vehicle.

—Synchronise the vehicle key (→ Vehicle key).

OR: The button cell in the vehicle key is discharged.

—Change the button cell (→ Vehicle key).

—OR: Lock or unlock the vehicle using the lock cylinder in the left front door . When the vehicle has an anti-theft

alarm this will be triggered immediately.

—Switch on the ignition and unlock the vehicle using the central locking button (→ Central locking button).

OR: the central locking system has switched itself off temporarily to protect the system against overloading.

—Unlock or lock the doors manually .

—Unlock or lock the boot lid manually (→ Boot lid, mechanical).

—If the fault persists, go to a qualified workshop and have the system checked. Volkswagen Commercial Vehicles

recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

The indicator lamp in the vehicle key is not working.

—Change the button cell in the vehicle key (→ Vehicle key).

The 12-volt vehicle battery is discharged.

—Unlock the vehicle using the lock cylinder in the left front door .

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Introduction

You can use Keyless Access to lock and unlock the vehicle without actively using the vehicle key. For this purpose, a

valid vehicle key must be within the vehicle's range.

When the wing door or the boot lid is open, a vehicle key must be located in the front area of the vehicle interior in

order to switch on the ignition or start the engine.

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Unlocking and locking the vehicle with Keyless Access

Fig. 1 In the door handle: Sensors.

Fig. 2 Keyless Access: Operating ranges.

Configuring Keyless Access

You can set the behaviour of the keyless locking and starting system Keyless Access in theVehicle menu in the

Infotainment system.

The system functions may be restricted if the Keyless Access function is deactivated.

Unlocking the vehicle

A

—Touch the sensor → Fig. 1

on the inside of the door handle. All turn signals flashtwice.

—The entire vehicle is unlocked if the sensor is touched twice.

Automatically unlocking the vehicle

The vehicle can be unlocked automatically. For this, the function must be activated in the Infotainment system and

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the vehicle key must be located in the operating range of the vehicle.

—The vehicle will be unlocked if the vehicle key is detected in the operating range→ Fig. 2. All turn signals flash

twice.

The function is deactivated automatically if the vehicle is not unlocked for a long period. The function is reactivated

the next time the vehicle is locked.

Activating single door unlocking in the central locking settings in the Infotainment system may restrict automatic

unlocking.

Unlocking and opening the sliding door

The vehicle is unlocked if you press the button in the sliding door handle once when the vehicle is locked.

Pressing the button a second time opens the sliding door.

Unlocking the boot lid

If the vehicle is locked and a vehicle key is located in the operating range of the boot lid or rear wing door, you can

unlock them by pressing the soft-touch button. The boot lid or the rear wing door will be locked again after closing

the boot lid or the rear wing door manually.

If the vehicle is unlocked automatically using the proximity function, the boot lid or rear wing door will also be

unlocked automatically and can be opened manually (→ Boot lid, mechanical).

Locking the vehicle

You can only lock the vehicle using the front door handles, not the sliding door handle.

—Park the vehicle.

B

—Touch the sensor → Fig. 1

on the outside of the door handle. All turn signals flashonce.

The unlock function is deactivated for a few seconds so that you can check that the vehicle has been locked properly.

Temporarily deactivating the keyless locking and starting system Keyless Access

You can deactivate Keyless Access temporarily to prevent unauthorised third parties from unlocking and starting the

vehicle:

—Lock the vehicle with the button in the vehicle key.

B

—Touch the sensor on the outside of the door handle once within five seconds→ Fig. 1

. Do not reach into the

door handle. Keyless Access is deactivated temporarily.

—Check deactivation by waiting for at least ten seconds and then pull the door handle again. It should not be

possible to open the door.

When the vehicle is next unlocked, it can be unlocked only using the vehicle key. The keyless locking and starting

system Keyless Access is reactivated the next time the vehicle is unlocked.

Permanently deactivating Keyless Access

You can deactivate Keyless Access permanently in the Infotainment system to prevent the vehicle from being

unlocked and started by unauthorised third parties:

Troubleshooting

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Keyless Access not working

The sensors may have limited functionality if they become very dirty.

—Clean the sensors.

All turn signals flash four times

The vehicle key used last is still in the vehicle.

—Remove the key and lock the vehicle.

Automatic sensor switch-off

The sensors will be disabled in the following circumstances:

—If the vehicle is not locked or unlocked for an extended period.

—If a sensor is touched too many times.

Reactivating the sensors:

—Unlock the vehicle with the button in the vehicle key.

NOTICE

Please note that the sensors in the door handles can be activated by a powerful jet of water or steam if a valid

vehicle key is simultaneously within its operating range. If at least one window is open and sensor surfaces on the

door handles are continuously activated, all windows will close. All windows could open if the jet of water or steam

is briefly moved away from the door handle sensor surfaces and then moved back onto them (→ Keyless Access).

There may be a malfunction in the Keyless Access system if the messageKeyless Access system faulty.

appears on the instrument cluster display. Go to a qualified workshop.

If there is no vehicle key in the vehicle or if it is not detected, a message will be shown on the instrument

cluster display. This may occur if the vehicle key is subject to interference from another radio signal or is

covered by an object, e.g. an aluminium case.

Introduction

If the vehicle key or central locking fails, the doors can be locked manually and, in some cases, also unlocked

manually.

The central locking system enables you to centrally lock and unlock all the doors, the boot lid and the tank flap.

The vehicle can only be locked if the ignition has been switched off or the driver has switched off the engine before

leaving the vehicle.

A symbol in the instrument cluster display or a red indicator lamp ( ) or ) in the instrument cluster indicates if one

or more doors or lids are not closed properly. Do not drive on! Close the corresponding door or lid→

.

This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been

locked when all doors and lids are closed.

WARNING

Serious injuries could occur if the doors are unlocked, opened or closed incorrectly or without due care and

attention.

● Doors should only be opened or closed when you are sure there is no-one in their path.

● After closing the doors, check to make sure that they are properly closed so that they do not open while the

vehicle is in motion. The closed doors must be flush with the surrounding body panels.

● Close and lock the doors when the vehicle is not in use. Ensure that no one remains in the vehicle.

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● If the vehicle is locked from the outside, the doors and electric windows cannot be opened from the inside.

● Temperatures inside a locked vehicle can reach extremes of heat or cold, according to season. This can cause

serious injuries and illness or fatalities, especially in the case of small children.

● Never leave anyone inside a locked vehicle. People in the vehicle could become trapped in an emergency and may

not be able to get themselves to safety.

● Never close a door by pushing its window with your hand. The glass window could shatter and cause injuries.

● Always keep a good grip on the handle when opening and closing doors.

WARNING

Any door that is not properly closed could open suddenly while the vehicle is in motion. This could lead to severe

injuries.

● Stop as soon as possible and close the door.

● Make sure that the door is closed properly and that the lock has engaged. The closed door must be flush with the

surrounding body panels.

● Doors should only be opened or closed when you are sure there is no-one in their path.

WARNING

Any door being held open by the door arrester could close unexpectedly in strong winds or if the vehicle is on a

slope. This could lead to injuries.

● Always keep a good grip on the handle when opening and closing doors.

WARNING

The opening/closing paths of the doors and boot lid are potential danger areas where injury can occur.

● Doors and boot lid should therefore only be opened or closed when you are sure that nobody is in their path.

NOTICE

Before opening the wing doors, please check that there is enough space to open and close the wing doors, for

example when in a garage.

NOTICE

When carrying out manual opening or closing, remove parts carefully and install them again correctly in order to

avoid damage to the vehicle.

Indicator lamp in the driver door

The central locking system indicator lamp is located in the driver door.

Vehicle locked: A red LED flashes for approximately two seconds, firstly at short intervals and then more slowly. The

indicator lamp does not flash if the vehicle was locked with the central locking button in the driver door (→ Central

locking button).

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Central locking button

The indicator lamp for the central locking system is a red light-emitting diode(LED) located in the driver door. The

vehicle is locked, the red LED flashes for approximately two seconds, first at short intervals and then more slowly.

Settings for the central locking system can be adjusted in the instrument cluster.

Central locking buttons

Lock the vehicle.

Unlock the vehicle.

Unlock the boot lid. All doors remain locked.

The central locking buttons will function only if all doors are closed.

If the vehicle has been locked from outside with the vehicle key, the central locking buttons do not work.

Locking and unlocking the vehicle from inside

Please note the following when using the central locking button to lock the vehicle from the inside:

—An open door will not be locked.

—If all doors and the boot lid are closed and locked, the yellow indicator lamp lights up in the button.

—It is not possible to open the doors and the boot lid from the outside.

—The doors can be opened from the inside by pulling the door release handle. The yellow indicator lamp in the

button goes out. The unopened doors and the boot lid remain locked and cannot be opened from the outside.

—The anti-theft alarm willnot be activated.

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SAFELOCK

Depending on the vehicle equipment level, the vehicle may have a SAFELOCK mechanism.

If the vehicle is locked, SAFELOCK deactivates the door release levers and central locking button so that it becomes

more difficult to break into the vehicle. The doors can no longer be opened from the inside →

Activating SAFELOCK

.

—Press the button on the vehicle keyonce.

The vehicle is locked. SAFELOCK was activated.

Deactivating SAFELOCK

—Press the button on the vehicle keytwice.

—In vehicles with the keyless locking and starting system Keyless Access:Touch the sensor on the outside of the

door handle again within two seconds (→ Keyless Access).

The vehicle is locked. SAFELOCK was not activated.

There may be an indication of the activated SAFELOCK in the display of the instrument clusterC(heck SAFELOCK!

or SAFELOCK).

The following applies when SAFELOCK is deactivated:

—The vehicle can be unlocked and opened from the inside using the door release lever.

—The anti-theft alarm is active.

—The interior monitoring system and anti-tow alarm are deactivated.

WARNING

Careless or unsupervised use of SAFELOCK can result in severe injuries.

● Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key. The doors can no longer

be opened from the inside once the SAFELOCK is activated.

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Electrical child lock

Fig. 1 In the driver door: button for adjusting the electric

childproof lock.

The electric childproof lock prevents the sliding doors being opened from the inside.

You can unlock a locked sliding door from the inside when the childproof lock is switched on by pulling the door

release lever. The door can then be opened from the outside. The electric childproof lock remains active, i.e. you still

cannot open the door from the inside.

Switching the childproof lock on and off

—To switch on: Press the

—To switch off: Press the

button → Fig. 1.

button again.

The yellow indicator lamp lights up continuously in the button when the function is switched on.

WARNING

When the electric childproof lock is activated, the door cannot be opened from the inside.

● Never leave children or people requiring assistance alone in the vehicle when the doors are locked. This may mean

that people lock themselves in the vehicle. They could become trapped in the vehicle in an emergency and may

not be able to get themselves to safety. People locked in the vehicle may be subjected to very high or very low

temperatures.

● Temperatures inside a locked vehicle can reach extremes of heat or cold, according to season. This can cause

serious injuries and illness or fatalities, especially in the case of small children.

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Locking and unlocking doors manually

The doors can be locked or unlocked manually in the event of a fault in the electric vehicle key or central locking.

Locking the doors manually

—Doors with a lock cylinder:Insert the vehicle key bit into the lock cylinder in the left front door.

—Turn the vehicle keyclockwise.

—Check to make sure that the door is locked.

—Doors without a lock cylinder:Open the door.

—Remove the rubber plug in the door. The plug is marked with a lock symbol .

—Insert the vehicle key bit into the lock cylinder.

—Turn the vehicle keyclockwise as far as it will go.

—Insert the rubber plug in the door trim again and close the door fully.

—Check to make sure that the door is locked.

Depending on the equipment, the locked door will be unlocked again when the vehicle is unlocked or the door is

opened from the inside.

Unlocking the doors manually

—From the inside (depending on the equipment): Pull the door release lever.

—From the outside: Insert the vehicle key bit into the lock cylinder in the left front door.

—Turn the vehicle keyanti-clockwise.

—Depending on the vehicle equipment, the alarm may be triggered when you open the door.

—Switch on the ignition immediately with the valid vehicle key.

Have the vehicle checked by a qualified workshop as soon as possible under all circumstances. Volkswagen

Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

WARNING

Serious injuries can result if manual opening and closing are not performed with due care and attention.

● Depending on the equipment, the windows cannot be opened from the inside if the vehicle is locked from the

outside.

● Never leave children or people requiring assistance alone in the vehicle. They could become trapped in the vehicle

in an emergency and may not be able to get themselves to safety.

● Temperatures inside a locked vehicle can reach extremes of heat or cold, according to season. This can cause

serious injuries and illness or fatalities, especially in the case of small children.

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Opening and closing the wing doors

Opening wing doors

—Always open the left-hand wing door first until it clicks into place.

—Pull the lever on the front of the right wing door.

—Open the wing door until it clicks into place.

Disengaging the door arresters

—Open the wing doors as far as they will go.

—Press the yellow operating button to unhook the door arrester.

The yellow operating button is located on the door arrester.

Closing the wing doors

—Always swing in the right wing door first until it engages in position.

—Then swing in the left wing door until it engages in position.

—The door arrester hooks back into place automatically when the wing doors are closed.

WARNING

A wing door which is not closed properly could open suddenly while the vehicle is in motion. This could lead to

severe injuries.

● Stop as soon as possible and close the wing door.

● After closing the wing door, always check that it is properly engaged in the lock carrier.

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Opening the wing doors manually

Manually opening wing doors from the inside

—Depending on the vehicle equipment, remove the plug from the interior trim of the left-hand wing door.

—Feel for the release lever in the opening and press it to the left.

The wing door opens.

NOTICE

In some vehicles, there is a rubber stopper. Carefully lever it out with the screwdriver from the vehicle toolkit.

110

Opening and closing the sliding doors manually

Opening the sliding door from the outside

— Pull the handle on the unlocked sliding door and open the door fully→

.

Opening the sliding door from the inside

—Pull the door release lever on the unlocked sliding door and open the door fully→

.

—Cargo: Press the

button underneath the door release lever so the door gently springs open.

Closing the sliding door

—Vehicles without power closing: Pull the door handle or door release lever and push the sliding door closed with a

little force. Ensure that the sliding door is completely closed →

.

—Vehicles with power closing: Pull the door handle or door release lever and push the sliding door using a little force

until power closing closes it automatically →

.

WARNING

If the sliding door is not fully opened it could close suddenly. This could lead to severe injuries.

● Always open and close the sliding doors fully.

WARNING

Vehicles with power closing: The sliding door’s automatic closing function can cause serious injury.

● When closing the sliding door, make sure that the area around the door is clear.

● You can stop the closing procedure at any time by pulling the door handle or door release lever.

NOTICE

Vehicles without tank flap collision protection:If the tank flap is open it could be damaged when the left-hand

sliding door is opened.

● Make sure that the tank flap is closed before opening the left-hand sliding door.

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Load compartment closing

Fig. 1 In the driver door: button for locking the luggage

compartment.

The load compartment locking button

simultaneously unlocked .

locks the load compartment while the passenger compartment is

You can only unlock the vehicle with the

compartment doors are closed.

button if the ignition is switched on and if all of the luggage

The

button does not work if the vehicle has been locked manually with the vehicle key.

The following information applies when using the

—The yellow indicator lamp in the button lights up.

button to lock the luggage compartment:

—The unlock button in the driver door is disabled when the ignition is switched off. The unlock button is enabled

again as soon as the ignition is switched on.

—The anti-theft alarm isnot activated.

— You cannot open the sliding doors, boot lid and wing door from the outside.

—The rear doors can be unlocked and opened from the inside by pulling the door release levers. The doors that are

not opened remain locked.

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Troubleshooting

The red LED in the driver door lights up continuously

The red LED for the central locking system in the driver door flashes at short intervals and then lights up

continuously.

There is a fault in the locking system.

—Go to a qualified workshop and have the system checked. Volkswagen Commercial Vehicles recommends using a

Volkswagen Commercial Vehicles dealership for this purpose.

Turn signals do not flash when locking

The turn signals do not flash to confirm that the vehicle has been locked.

—Close all windows and doors.

—Close the boot lid.

—If the turn signals still do not flash, go to a qualified workshop and have the system checked. Volkswagen

Commercial Vehicles recommends using a Volkswagen Commercial Vehicles dealership for this purpose.

Response when locking the vehicle with a second vehicle key

Keyless Access: Any vehicle key located inside the vehicle will be blocked to prevent it from starting the engine if the

vehicle has been locked from the outside using a second vehicle key. Press the button on the key inside the vehicle so

that it can then be used to start the engine (→ Starting the engine).

Locking the vehicle after airbags have been triggered

The entire vehicle is unlocked if the airbags are activated during an accident. Depending on the extent of the damage,

the vehicle can be locked as follows after an accident:

—Switch off the ignition.

—Remove the vehicle key from the ignition lock.

—Open and close a vehicle door once.

—Lock the vehicle with the control key.

—OR: press the central locking button in the driver door .

It is no longer possible to lock the sliding doors after an airbag has been triggered. Contact a qualified workshop to

restore the locking function. Volkswagen Commercial Vehicles recommends using a Volkswagen Commercial Vehicles

dealership for this purpose.

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Anti-theft alarm.

Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm.

The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.

The anti-theft alarm outputs acoustic and visual warning signals for up to five minutes.

When does the system trigger an alarm?

—When a manually unlocked door is opened without switching on the ignition.

—When the bonnet is opened.

—When opening the boot lid.

—If the ignition is switched on using an invalid key.

—If the 12-volt vehicle battery is disconnected.

Vehicles with interior monitoring and anti-tow alarm:

—In the event of movement in the vehicle.

—If the vehicle is raised or towed.

—If the vehicle is transported on a ferry or train.

—If a trailer that is connected to the anti-theft alarm system is removed.

Switching off the alarm

—Use the unlock button on the vehicle key to unlock the vehicle.

—OR: Switch on the ignition using a valid vehicle key. A short alarm lasting around one second may sound.

—Vehicles with Keyless Access: Grip the door handle.

The anti-theft alarm will not function correctly if the 12-volt vehicle battery is weak or

discharged.

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Interior monitor and anti-tow alarm

If movements are detected in the vehicle interior when the vehicle is locked, the interior monitoring triggers an

alarm.

The anti-tow alarm will be triggered if the vehicle is lifted.

Switching on the interior monitoring system and anti-tow alarm

—Lock the vehicle.

—When the anti-theft alarm is switched on, interior monitoring and the anti-tow alarm are also active.

Depending on the equipment, the function of interior monitoring may be impaired if a load guard is used.

Temporarily switching off the interior monitoring system and anti-tow alarm

The interior monitoring system and anti-tow alarm can be switched off temporarily in theOpening and closing

submenu in the Infotainment system (→ Vehicle settings menu). The interior monitoring and anti-towing alarm are

deactivated until the next time the vehicle is locked.

The interior monitoring system and anti-tow alarm can also be switched off in the Exit Vehicle menu. The ignition

must be switched off .

We recommend switching off the interior monitoring system and anti-tow alarm in the following situations:

—If any people or animals are to remain inside the vehicle.

—If the vehicle is to be loaded onto another vehicle.

—If the vehicle is to be transported.

—If the vehicle is going to be towed with one axle off the ground.

—If the vehicle is to be parked in a two-storey garage.

—If the vehicle is to be parked in a car wash.

False alarm risks of the interior monitoring system

Interior monitoring can only work properly if all the vehicle doors are fully closed. Comply with legal regulations.

A false alarm can be triggered in the following situations:

—If one or more windows are fully or partly open.

—If lightweight items are left in the vehicle, such as loose pieces of paper or items hung from the interior mirror.

—If the vibration alarm of a mobile telephone is switched on.

Permanent deactivation of the interior monitoring and anti-tow alarm is not

possible.

If doors or the boot lid are still open when the anti-theft alarm is activated, only the anti-theft alarm is

activated. Interior monitoring and the anti-tow alarm are not activated until all doors and the boot lid are

closed.

The SAFELOCK is also deactivated when the interior monitoring and anti-tow alarm are switched

off.

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Introduction

The boot lid is unlocked and locked together with the doors.

In vehicles with Keyless Access, the boot lid is unlocked automatically when the vehicle is opened .

A symbol in the instrument cluster display indicates if the boot lid is not closed properly. Do not drive on! Close the

boot lid →

.

This symbol is also visible when the ignition is switched off and will go out a few seconds after the vehicle has been

locked when all doors and lids are closed.

WARNING

Incorrect and unsupervised unlocking, opening or closing of the boot lid can cause accidents and serious injuries.

● Therefore the boot lid should only be opened or closed when you are sure that nobody is in its path.

● Always check that the boot lid is properly closed after closing it. The closed boot lid must be flush with the

surrounding body panels.

● Always keep the boot lid closed while the vehicle is in motion.

● Never open the boot lid when a load is secured to it. The boot lid may close under its own weight due to the

additional load. Support the boot lid as necessary or remove the load beforehand.

● Close and lock the boot lid and all vehicle doors when the vehicle is not in use. Ensure that no one remains in the

vehicle.

● Never leave children playing unattended in or around the vehicle, especially when the boot lid is open. Children

could climb into the interior and shut the boot lid, thereby trapping themselves inside. Temperatures inside a

locked vehicle can reach extremes of heat or cold, according to season. This can cause serious injuries and illness

or fatalities, especially in the case of small children.

WARNING

Any door that is not properly closed could open suddenly while the vehicle is in motion. This could lead to severe

injuries.

● Stop as soon as possible and close the door.

● Make sure that the door is closed properly and that the lock has engaged. The closed door must be flush with the

surrounding body panels.

● Doors should only be opened or closed when you are sure there is no-one in their path.

WARNING

Do not close the boot lid by pushing it down with your hand on the rear window. The rear window could shatter and

cause injuries.

NOTICE

Before opening the boot lid, please check that there is enough space to open and close the boot lid, e.g. when in a

garage.

NOTICE

Never use the rear window wiper, the gas struts or the rear spoiler to attach or hold a load. This may result in

damage where the components are torn off.

116

Manually opening and closing the boot lid

Manually opening the boot lid

—Press the button to unlock the whole vehicle.

—OR: Press the

button to unlock the boot lid. The doors remain locked.

—Open the boot lid with the handle until it is held at the stop in a fixed position.

If the boot lid is not opened within the next few minutes after unlocking, it automatically locks again.

Closing the boot lid manually

—Vehicles without power closing: Grab the loop on the boot lid. Pull the boot lid down with some force until it

engages in the lock →

.

—Vehicles with power closing: Grab the loop on the boot lid. Pull the tailgate down with some force until the power

closing function closes it automatically →

.

—Check that the boot lid is engaged securely.

—The boot lid is also locked by the central locking system.

WARNING

Serious injuries can occur if the boot lid is opened or closed incorrectly or without due care and attention.

● When closing the boot lid, please ensure that no one has their hands in the direct path of the boot lid as it moves.

At outside temperatures of less than 0°C(+32°F), the gas-filled struts cannot always lift the opened boot lid

automatically. If necessary, guide the boot lid up by hand.

117

Troubleshooting

Boot lid is stiff

At outside temperatures around freezing point, the opening mechanism cannot always lift the partially opened boot

lid automatically.

—Guide the boot lid further up by hand.

118

Opening and closing for Your Volkswagen Caddy SUV Fifth Generation (2020-2025)

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