Get Connectivity Guide for Volkswagen California Van Third Generation (2015-2024)

● Never place any objects on the MultiFlex board while the vehicle is in motion.

● The multi-flex board must always be fitted in the seat rails and must be securely engaged when the vehicle is in

motion.

Cyber security

Cyber security refers to measures designed to reduce the risk of unauthorised access by malware or an internet

attack on vehicle functions, data and control units.

What are connectivity components?

Control units for data transmission, interfaces, and also media and diagnostic connections are connectivity

components via which information and data can be exchanged between the vehicle and external devices or the

internet. Not all vehicles are fitted with connectivity components.

Connectivity components are the key locations for cyber security. Connectivity components are also equipped with

security mechanisms designed to minimise the risk of unauthorised access to vehicle systems.

The connectivity components include the following in particular:

—Diagnostic socket.

—Control unit with built-ineSIM

card, e.g. the We Connect control unit (OCU).

—Mobile phone interface.

—App-Connect.

—Wi-Fi

hotspot.

—NFC

radio technology.

—Bluetooth® interface.

—USB

port.

—SD

card slot.

—SIM

card slot.

Security mechanisms

The software and security mechanisms in the vehicle are subject to continuous further development. As with

computers and mobile telephone operating systems, the software and security mechanisms in the vehicle can also be

updated at irregular intervals.

Software updates improve the security, stability and running speeds of the vehicle systems in vehicles.

WARNING

In spite of the integrated security mechanisms, malware can cause malfunctions in control units and vehicle

functions. This can result in serious accidents and fatal injuries.

● Reduce speed in a controlled manner if the vehicle functions or reacts differently than usual.

● Go to the nearest suitably qualified workshop.

Malware can also access data and information that are stored in control units, in the Infotainment system and

on connected data media and paired mobile telephones.

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Minimising risk

You can also take your own steps to minimise the risk of unauthorised access to vehicle systems and functions:

—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data

or malware.

—Have the vehicle serviced, repaired and maintained only by a correspondingly qualified workshop.

WARNING

Computers, data media and mobile telephones that are connected to the internet or that are used in public and

private networks may be infected by manipulated data or have malware installed on them.

● Protect computers, data media and mobile telephones by means of a suitable anti-virus program and generally

known precautionary measures.

● Regularly update the appropriate anti-virus program with the system updates or upgrades from the provider.

Introduction

The system update is a preventive measure, e.g. to optimise the software and to provide protection against

malware.

A system update allows the software of control units in the vehicle to be updated.

There are two possibilities, depending on vehicle and country:

—System update by a qualified workshop.

—System update by Volkswagen by means of anover-the-air update.

What is a system update?

The “system update” function enables Volkswagen to update the control unit software in the vehicle without you

having to attend a qualified workshop.

Each system update has two phases – download followed by software installation.

The “system update” function is only available in some countries and is not available for all vehicles.

How do I know when a system update is available?

The switched-on Infotainment system indicates that a system update is available.

If several system updates are available for the vehicle at the same time, one system update must first be installed

successfully before the next system update can be executed.

WARNING

It is possible in very rare cases that a control unit will not function properly after a software installation process.

● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.

WARNING

If the digital instrument cluster does not function after software installation, no instruments, warning lamps,

symbols or text messages can be displayed. Driving with a digital instrument cluster that is not working can cause

accidents and fatal injuries.

● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.

A system update may delete any previous action designed to enhance performance or efficiency, such as

engine tuning, that was not performed by Volkswagen AG.

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Depending on equipment, release notes can be displayed once before or after a system update. They contain details

of the changes to the vehicle status. The release notes are only displayed once and cannot be viewed again.

The system update does not update anyIn-Car

Apps.

Basic requirements for the system update

The following basic requirements must be met in order to download a system update and install the software.

General conditions

✓ The “system update” function is available in your country.

✓ Your current privacy settings allow data and information to be transmitted and received .

✓ You have an active We Connect user account.

✓ You have assigned the vehicle to your activeWe Connect user account.

✓ There is one primary user (→ Manage users).

Vehicle conditions

✓ The vehicle is in an area with sufficient mobile telephone reception.

✓ The electrical system in the vehicle is functional.

✓ The 12-volt vehicle battery is appropriately charged.

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Download and software installation

Download costs

System updates are downloaded via the factory-fittedWe Connect control unit (OCU

) and are free of charge. Volkswagen pays the connection costs.

Download

The download of the system update can be interrupted at any time and will be resumed again as required when the

ignition is switched on.

The duration of a download process depends on the network quality, data volume and type of system update.

Download requirements

✓ The basic system update requirements are met (→ Over-the-air update).

✓ The vehicle is in a location or area with adequate mobile andGPS

reception.

1. Switch on the vehicle ignition and the Infotainment system.

2. Observe the information in the Infotainment system.

3. Start download in the Infotainment system.

Software installation

Choose a time for manual installation of a system update when the vehicle does not have to be driven by yourself or

other users.

WARNING

Control units will be deactivate and will not function while software installation is taking place. Driving with

deactivated or malfunctioning control units can cause accidents and fatal injuries.

● Perform the software installation in such a way that other road users are not obstructed.

● Never use your vehicle during a software installation.

Software installation requirements

✓ The basic system update requirements are met (→ Over-the-air update).

✓ All vehicle occupants have left the vehicle.

✓ There are no animals in the vehicle.

✓ There is no vehicle key in the vehicle.

✓ The vehicle is parked safely in accordance with legal requirements and local conditions (→ Parking).

1. Stop the engine and apply the handbrake.

2. Close the bonnet, boot lid, glass roof, all windows and all doors.

3. Confirm software installation in the Infotainment system.

4. Remove all vehicle keys and exit the vehicle.

5. Make sure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

6. Lock the vehicle.

Before starting the engine again, read the notification in the Infotainment system about the completed software

installation. Observe the relevant instructions if the software installation failed.

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Functional restrictions during software installation

Control units, functions and displays are not available during software installation. Do not use the vehicle during this

time.

—Central computer for the Infotainment system: the central computer, the display and control unit and other control

devices are not available during the software installation.

—Control unit for the digital instrument cluster: no displays, or only a few displays, can be shown on the digital

instrument cluster during software installation.

— We Connect control unit (OCU

): No services are available during software installation. These include the eCall Emergency System and Automatic

Accident Notification.

—Switching on the ignition during the software installation may cause the following error message:

Fault: Emergency call function. Please contact workshop. This is normal in this instance. Wait for a few minutes

until the message disappears.

After installing the software

After installing the software and before starting the engine, read the message in the Infotainment system or on the

instrument cluster about completed installation. The vehicle may need up to 1 minute to display the status of the

system update.

—You can start the engine once the software has been installed correctly.

—If the software installation failed: (→ Over-the-air update).

System update troubleshooting

Software installation failed

—If software installation is unsuccessful, a corresponding error message will be displayed on the Infotainment

system or instrument cluster. Observe the corresponding messages and warnings.

—Control units will no longer function or will not function correctly in the event of a critical installation error. No

functions or displays are available until the fault is rectified. Do not use the vehicle. If this occurs, contact

Customer Care at Volkswagen Commercial Vehicles.

Should I perform the system update?

It is in your own interests to install system updates as soon as possible. If the driver repeatedly rejects the system

update, it will then be necessary to visit a suitably qualified workshop.

Can I stop the system update software installation?

No, this is not possible.

What will happen if software installation is interrupted?

If software installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible

that control units will be not be updated and may be damaged due to incomplete software installation.

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Introduction

Observe the safety instructions for data transmission in the vehicle (→ Cyber security)→ Introduction.

We Connect combines various online services which provide you with additional vehicle functions.We Connect

connects you with your vehicle via your mobile telephone or computer using the Internet.

To use We Connect, it must first be activated online by concluding aWe Connect contract with Volkswagen AG and is

subject to a restricted, country-dependent period of validity.

Both the We Connect portfolio offered by Volkswagen and individual services may be changed, discontinued,

deactivated, reactivated, renamed and expanded without further notice.

Further information on We Connect, e.g. on how to create the user account, is available on the Internet in Europe:

After creating a user account, further information is also available via the “myVolkswagen” web page:

The provision and availability ofWe Connect services and service portfolios can vary depending on the country,

vehicle equipment and the vehicle itself.

WARNING

In areas with insufficient mobile telephone andGPS

reception, no emergency calls and phone calls can be made and no data can be transmitted.

● Go to another location.

NOTICE

Vehicle damage may be caused by factors beyond the control of Volkswagen AG. Such factors include in particular:

● Insufficient network strength

● Misuse of mobile devices

● Data loss during transfer

● Unsuitable and malicious third-party applications(apps).

● Malicious software on data media, computers, tablets and mobile telephones.

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Services portfolio

The available We Connect services depend on whichWe Connect package you have purchased, which user role is

assigned to your user account in the vehicle and whether the vehicle has been activated for a We Connect user

account.

The initial assignment of services listed here represents the maximum possible scope. The maximum possible scope is

available only for a few vehicle models. There may be changes in the assignment shown here during the service life of

the vehicle.

Not all services are available in all vehicles and countries.

You can activate the “Manage services” function in the Infotainment system to see which services are available in the

vehicle, if any (→ We Connect – In the vehicle).

The portfolio of offered services may be different than that specified here in some countries and in the event of

contract renewal.

The voice or search recognition technology forWe Connect does not recognise and return search results for all

words.

You can find out on the Internet which services are actually included inWe Connect and We Connect Plus at

the time you conclude or renew your contract . This also applies to possible We Connect individual options.

We Connect services that do not require activation

These services can also be used if the vehicle is not activated in aWe Connect user account.

Not all services are available in all vehicles and countries.

—eCall Emergency System.

—Personalisation.

—In-Car apps pre-installed in the Infotainment system.

—Digital owner’s manual, if available.

The “eCall Emergency System” service is available even if you are not logged into the Infotainment

system.

You need to log into the Infotainment system to use the personalisation service and to use a pre-installedIn-

Car-App, but the vehicle does not have to be activated in aWe Connect user account.

We Connect services

Maximum possible scope. Not available in all vehicles and countries.

—Automatic Accident Notification.

—Driving data.

—Vehicle status.

—Vehicle Health Report.

—Information call.

—Breakdown Call.

—Parking Position.

—Service Scheduling.

—Doors & Lights.

—Wi-Fi

hotspot.

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We Connect Plus services

Maximum possible scope. Not available in all vehicles and countries.

—All We Connect services listed above.

—Horn & Turn Signals.

—Online Anti-Theft Alarm.

—Online Map Update.

—Online Route Calculation.

—Online Voice Control.

—Online Auxiliary Heater.

—Online Traffic Information.

—Online Destination and Route Import.

—Parking Spaces.

—Streaming & Internet.

—Media Streaming.

—Internet Radio.

—Filling Stations & Charging Stations.

—Locking & Unlocking.

We Connect individual options:

Maximum possible scope. Not available in all vehicles and countries.

—In-Car Apps.

In-Car Apps may be pre-installed in the Infotainment system and activated by the user. If technically implemented,

In-Car Apps can also be purchased and installed in the Infotainment system via theIn-Car Shop.

—We Upgrade.

For later activation of individual vehicle functions relating to specific equipment.

—Data plans.

Chargeable data plans for the use of online functions, e.g. 2 GB per month for the use of “Streaming & Internet”

services.

You need to log into the Infotainment system with a We Connect user account and the “primary user” role to

purchase an In-Car App .

The service portfolio and other individual services offered by Volkswagen may be changed, discontinued, deactivated,

reactivated, renamed and expanded without prior notice.

Detailed information about the We Connect functions and about how to set up a user account etc. are available online

in Europe and also on myVolkswagen after you have created a user account .

Prerequisites

Which Infotainment system is compatible with We Connect?

The vehicle must have been ordered and delivered with a suitable factory-fitted Infotainment system withWe

Connect.

We Connect may not be available on all Infotainment systems.

We Connect is not available in all countries and is subject to country-dependent limitations on the usage period.

Some We Connect services are not compatible with all available Infotainment systems.

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Internet connection

To use the online services, the Infotainment system has to be connected to the Internet via theeSIM

card of the factory-fitted We Connect control unit (OCU). You can set up the eSIM card Internet connection to

automatically use all We Connect services except “Streaming & Internet”.

You can purchase optional data packages in order to use the “Wi-Fi hotspot” and “Streaming and Internet” services,

or alternatively you can use a mobile telephone as a hotspot. You need a SIM

card with a data plan to use the “Wi-Fi hotspot” and “Streaming & Internet” services via a mobile hotspot.

Legal requirements

When using We Connect and We Connect Plus services, information about the vehicle is transmitted and processed

online. This data can also indirectly provide information about the respective driver, e.g. driving behaviour. As the

party concluding a We Connect and We Connect Plus contract with Volkswagen, you must ensure that data

protection and privacy rights are guaranteed when your vehicle is used by family members, friends or other drivers.

You must inform the respective driver in advance that the vehicle is transmitting and receiving data online and that

you can view this data.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

Tracking services: Ask all vehicle occupants

Tracking services require geodata and vehicle data to determine whether the vehicle is complying with set speed

limits, where the vehicle is parked, or whether the vehicle is being used in a geographically-defined area. This

information is displayed in the user area of the “myVolkswagen” web page and in the We Connect app.

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an occupant does not

agree, deactivate the services if possible or exclude the occupant from using the vehicle.

Personal data

Volkswagen protects your personal data and uses it only to the extent permitted by law, or if you have consented to

its use. Further information on data processing in relation to We Connect and We Connect Plus services can be found

in the current version of the privacy policy which is available on the Volkswagen Commercial Vehicles website.

Permanent transfer of the vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use,We Connect

and We Connect Plus may already be activated and the previous user may still be able to view collected data and

control certain vehicle functions via We Connect and We Connect Plus.

The previous owner of the vehicle must remove the vehicle from their “Connect Fleet” profile if they used

Connect Fleet corporate fleet management. If the previous owner does not remove the vehicle, they will be able to

continue to view the data collected by Connect Fleet. A corresponding message appears whenWe Connect services

are activated if the vehicle is still in use in Connect Fleet. Additionally, the “Connect Fleet” service in the vehicle is

activated and the globe icon in the Infotainment system lights up white to show that the vehicle is transmitting data,

even without a registered primary user.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case,

you can register yourself as the primary user for the vehicle and automatically remove the previous primary user.

Alternatively, you can permanently delete the previous user as the primary user directly in the Infotainment system or

can set the vehicle to offline mode to restrict your vehicle’s communication with the Volkswagen data server and to

limit processing of vehicle-related data and personal details.

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Interference

Even when the above-mentioned requirements for using the services are met, the functionality of theWe Connect

services can be impaired or interrupted due to factors that lie outside the control of Volkswagen AG. Such factors

include in particular:

—Maintenance, repairs, deactivations, software updates and technical changes to your service provider’s

telecommunication systems, satellites, servers and databases.

—The telecommunications provider has changed the mobile telecommunication standard for transferring mobile

data, e.g. from UMTS

to EDGE or GPRS.

—An existing mobile telecommunications standard has been shut down by the telecommunications provider.

—Disturbance, interference or interruption of mobile phone andGPS

reception (e.g. due to high speeds, solar storms, weather, landscape, interfering devices or intensive use of the

mobile network in the relevant cells).

—If your current location is in an area with no or insufficient mobile communications andGPS

reception. This can also include tunnels, streets with tall buildings, garages, car parks, underpasses, mountains and

valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries and regions whereWe Connect services are not available.

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Activating We Connect, S-PIN, vTAN procedure

You can carry out activation in theWe Connect app or in the customer area of myVolkswagen .

The following steps are required forWe Connect activation including registration:

Prerequisites

✓ The ignition is switched on.

✓ The Infotainment System is switched on.

✓ The Infotainment system is connected to the Internet via the hotspot on a mobile telephone or the factory-fitted

We Connect control unit (OCU

).

✓ You have a mobile telephone with an internet connection in order to confirm registration by email.

✓ You have a valid email address in order to create a user account forWe Connect.

1. Download the We Connect app.

2. Follow the instructions in the We Connect app and the instructions for the activation and registration process.

3. Log into the service in the vehicle with the access details of yourWe Connect user account.

4. To become primary user, follow the instructions in theWe Connect app .

5. Optional: provide proof of identity in order to execute security-relevantWe Connect services.

Starting We Connect activation via the Infotainment system

A mobile telephone that supports scanning ofQR Code

s is required to startWe Connect activation via the Infotainment system.

1. Tap HOME Manage users Add user.

Or: Tap MENU Manage users Add user.

A QR Code

code is displayed that links to registration in the We Connect app.

2. Follow the other information and instructions in theWe Connect app.

S-PIN

During activation, you may be requested to create an S-PIN

.

The S-PIN

is a multi-digit number sequence that can be freely selected during the We Connect registration process.

When creating theS-PIN

, avoid easy-to-guess number sequences and generally known birthday dates. TheS-PIN can be changed in the

We Connect user account under “Account settings”.

The S-PIN

is required, e.g. to protect your user profile or to execute a security-related We Connect service in the vehicle.

You must treat theS-PIN

as strictly confidential. For security reasons, you should change the S-PIN without delay if theS-PIN is disclosed to a

third party.

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Proof of ownership and identity

How is proof of ownership provided?

Proof of ownership in the vehicle can be provided with the two-key verification method, depending on the equipment

level. It is not possible to provide proof of ownership online via myVolkswagen and in the We Connect App.

The two-key verification method is only possible with the 8” version of the Infotainment

system.

Becoming a primary user (proof of ownership by the 2-key verification method)

In order to become the primary user and thus provide proof of ownership of the vehicle, you need the two

mechanical vehicle keys that belong to the vehicle. Proof of ownership is provided in the vehicle during registration

or, if a We Connect user account already exists, in the Infotainment system via theManage users or Users functions

(→ Infotainment system overview).

1. Switch on the ignition and the Infotainment system.

2. In the Infotainment system, register forWe Connect.

Or: tap the menu optionsManage users Settings Become primary user and follow the instructions.

3. Press the open button on the first vehicle key.

4. Press the open button on the second vehicle key.

Proof of ownership is verified once the Infotainment system has processed the radio commands.

You can check the current status online in the user area ofmyVolkswagen .

Depending on equipment, proof of ownership can be provided in the vehicle by the two-key verification

method or by transfer of the registration codes from or We Connect app to the

Infotainment system.

Proof of identity (Volkswagen Ident)

Proof of identity must be provided before security-relevantWe Connect services such as “Lock & Unlock” can be

used. Proof of identity can be provided in two ways:

—In person at your Volkswagen Commercial Vehicles dealership.

—Via video chat together with identity documents in theWe Connect app.

You can find more information aboutVolkswagen Ident online in the user area ofmyVolkswagen .

Costs may be incurred due to data exchange during the video chat. The extent of these costs depends on

tariffs and contracts that you concluded with third-party providers, e.g. telephone or mobile phone providers.

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Deactivating We Connect services

The following functions are available for deactivating and activatingWe Connect services via the Infotainment

system:

—Central deactivation or activation (→ We Connect – In the vehicle).

—Individual deactivation and activation (→ We Connect – In the vehicle).

You can only use a service again once you have cancelled the deactivation.

Some streaming services can only be activated and deactivated together, even if they are listed individually in the

relevant menu.

It is not possible to switch off or deactivate services and their associated data transmission that are required

by law, e.g. “eCall Emergency System”.

Activating and deactivating We Connect services.

After registering successfully, you can activate and deactivate the individualWe Connect services.

1. Open the system settings in the Infotainment system.

2. Open the Manage services function.

3. Activating or deactivating the respective We Connect services.

It is not possible to switch off or deactivate services that are required by

law.

You cannot activate or deactivate any services if data transmission is restricted by your privacy

settings .

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Manage services

The Manage services function is dependent on the equipment level and is not available in all Infotainment systems.

Opening the Manage services function.

1. To manage We Connect services, tap HOME

Privacy and services.

Or: Tap MENU

Privacy and services.

Or: Tap System Service.

The following options are available in the “Manage services” area of the Infotainment system:

—Check the We Connect services currently available in the vehicle.

—Show number of activated and deactivatedWe Connect services.

—Activating or deactivating individual We Connect services.

You can find more information online at .

The We Connect control unit (OCU

) can still transmit data if you deactivate allWe Connect services individually.

Settings

We Connect services can be activated or deactivated individually. To do this, open the drop-down list for the service

and make the corresponding selection.

If data transmission is restricted by the “privacy settings” function, it is not possible to activate or deactivate services

individually.

The setting options depend on the country and are not available in all vehicle models.

1. Open the Manage services function.

2. Tap Show services.

3. Select the desired setting.

All

Overview of services available in the vehicle.

Activate

Activate one or more services.

Deactivate

Deactivate one or more services.

Not available

One or more services unavailable.

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Introduction

The “privacy settings” function enables the staggered blocking and authorisation of data transmission between the

vehicle and the internet.

The “Privacy settings” function is dependent on the equipment level and is not available in all Infotainment systems.

Data transmission from external devices and their communication with the vehicle or with legally required services,

e.g. “eCall emergency call system”, cannot be prevented or deactivated by settings for the “Privacy settings”

function.

Please note that every vehicle user can adjust individual “Privacy” function settings. These settings may be

different from those preferred by the vehicle owner.

Setting privacy settings

The current mode of the “Privacy settings” function is displayed in the Infotainment system (→ Privacy settings).

1. Open the Control Centre (→ Infotainment system overview) and tap the symbol for the “Privacy settings”

function (→ Privacy settings).

2. Select the desired mode (→ Privacy settings).

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Status display

The following symbols display the status of the “Privacy settings” function individually or together in the

Infotainment system.

Connection to the Internet

Offline, not connected to the internet.

Online, connection to the Internet with restricted speed.

Online, connected to the Internet.

Privacy function symbols

“Maximum privacy” mode.

“No position data” mode.

“Use my position” mode.

“Share my position” mode.

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Glossary

Activate one of the following modes on the Infotainment system in order to permit or prevent data transmission.

“Maximum privacy” mode

—All We Connect, We Connect Plus and Connect Fleet services are deactivated and not transmitting any data.

All tracking services are deactivated (→ Privacy settings).

—The eSIM

card is deactivated.

All vehicle functions that require an online connection via theeSIM

card are deactivated (→ Privacy settings).

—It is not possible to update any information and data stored in the control units, e.g. emergency call numbers,

certificates. This can restrict functions and services or mean that they are not available.

Legally required services cannot be deactivated and still transmit data, e.g. eCall Emergency

System.

“No position data” mode

—The current position of the vehicle is not transmitted.

All tracking services are deactivated (→ Privacy settings).

—The eSIM

card remains activated.

All vehicle functions that require an online connection via theeSIM

card are activated (→ Privacy settings).

“Use my position” mode

—Information on the current position of the vehicle is not provided to other persons.

All tracking services are deactivated (→ Privacy settings).

—The eSIM

card remains activated.

All vehicle functions that require an online connection via theeSIM

card are activated.

“Share my position” mode

—All We Connect, We Connect Plus and Connect Fleet services can transmit and receive data without restriction.

All tracking services are activated.

The primary and secondary users can access the vehicle’s positioning data online atmyVolkswagen or in the

We Connect app.

—The eSIM

card is activated.

All vehicle functions that require an online connection via theeSIM

card are activated.

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Effects on online vehicle functions and tracking services

If data transfer is restricted, online vehicle functions, e.g. system update or tracking services such as vehicle location,

cannot be executed.

Some online vehicle functions and tracking services are only available in certain countries and vehicle models.

The restrictions also apply to new online vehicle functions and tracking services that are provided for the

vehicle in future.

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Introduction

After successful registration and verification, you can transfer the right to use services to other persons. You can

assign user roles and rights to other persons in your account online via myVolkswagen or on the We Connect app.

Accessing Manage users

1. Tap on the Infotainment system start screen.

Depending on the equipment, the following setting options may be available:

—Me (primary user).

—Others (secondary users).

—Key.

—Settings.

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Description of user roles

Primary user

or

—The “primary user” role is intended for the vehicle keeper or for a vehicle user who has only temporary

authorisation, e.g. a lessee or company car driver. The primary user has unrestricted rights and can assign

additional rights to other users of the vehicle by inviting them as secondary users.

—If a new primary user legitimises themselves for the vehicle, the previous primary user will automatically lose their

primary user role.

Secondary user

or

—The “Secondary user” user role is intended for users who also use the vehicle regularly. Secondary users are

assigned by the primary user: the primary user must invite the secondary user to use the vehicle. The primary user

can delete secondary users at any time.

Guest users

—The “Guest user” user role is intended for users who use a vehicle occasionally or only once. Guest users can log in

themselves in every vehicle with service capability and involvement of the primary user is not necessary. Every

vehicle user can delete the guest user in the vehicle at any time. The guest user has only restricted access to certain

online services.

Anonymous guest

—The “Anonymous guest” user role is a non person-specific account that exists locally in the vehicle and cannot be

synchronised with the server. The “Anonymous guest” user role is intended for anonymous users. Anonymous

guests are persons who have access to the vehicle but do not log in. There is only one anonymous guest account in

vehicles with personalisation, and it cannot be deleted.

—If the “Anonymous guest” role is activated in the vehicle, all users logged into the vehicle will be logged out

temporarily.

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Creating and deleting user roles

Creating a primary user

1. Register for We Connect.

2. Add vehicle to a user account.

Creating secondary users

New users can either log in with their existingWe Connect user account or register as a newWe Connect user in the

vehicle.

1. To create new users as secondary users, log in to the vehicle with the corresponding existingWe Connect user

account.

Or: Reregister forWe Connect.

A user profile is created automatically in the Infotainment system.

If a new user was not invited as a secondary user by the primary user, the user profile will be stored

automatically as a guest user in the Infotainment system.

Deleting the primary user

1. Set privacy settings to the “Share my position” mode or “online” mode.

2. Tap User or Manage users Delete user. You can select whether you only want to delete the user from the

vehicle or whether you also want to return the rights as the main user.

Or: Reset the Infotainment system to factory settings.

If a different privacy setting is chosen, the primary user may still be present on the

server.

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Introduction

After delivery, new functions can be added to the vehicle on a permanent or temporary basis usingWe Upgrade.

Functions

Before using an activated function, read and observe the relevant information and warnings in the owner’s manual or

in the digital owner’s manual that may be available.

Depending on the vehicle model, you can activate convenience and Infotainment system functions, along with driver

assistance systems, on a temporary or permanent basis.

The activation of We Upgrade functions depends on the country and vehicle.

Some Infotainment systems contain a list of activated functions.

Activated functions are not tied to the duration of theWe Connect user account.

Inform the user or buyer about any permanently or temporarily activated functions when renting or selling the

vehicle.

WARNING

If the driver is distracted when driving, this can cause accidents and serious injuries.

● Activate the functions only when the vehicle is stationary.

If the required hardware for the on-demand function is not available in the vehicle, it can be retrofitted in

some cases by a suitably qualified workshop.

If the required software for the respective on-demand function is not available in the vehicle, the software

can be retrofitted . This may be subject to charge, depending on the type of software.

Function status

The status of a function is displayed only in certain vehicles, depending on the Infotainment system being used. Once

a function is properly activated, it can be used until the end of the agreed term.

Function activated.

The function is faulty or temporarily unavailable.

A list of features on demand, e.g. navigation, that are available for the vehicle is contained either in the owner’s

manual, in the Infotainment system, on the Volkswagen Commercial Vehicles website or in your We Connect user

account. Some functions do not require a description, such as functions for changing the appearance or colour of the

Infotainment system.

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Requirements for We Upgrade

✓ A suitable Infotainment system is installed in the vehicle.

✓ The compatibility and performance of the hardware available in the vehicle is sufficient for the function.

✓ You have a validWe Connect contract with Volkswagen.

✓ The vehicle is assigned to yourWe Connect user account.

✓ There is sufficient mobile reception in the vehicle’s current location.

✓ The electrical system in the vehicle is functional.

✓ The vehicle battery has a sufficient charge level.

✓ The factory-fittedWe Connect control unit (OCU

) is present.

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Viewing and activating functions

Do not drive the vehicle during activation.

After successful activation, some functions require you to switch the ignition off then on again. The function can then

be used properly.

Before restarting the engine, read the notification in the Infotainment system about the completed activation

process. Observe the instructions if activation was not successful.

Viewing functions

The We Upgrade functions on demand for the vehicle are displayed in theIn-Car Shop on the Infotainment system.

Prerequisites

✓ The vehicle is assigned to aWe Connect user account.

✓ The electrical system in the vehicle is functional.

✓ The 12-volt vehicle battery is appropriately charged.

1. Tap HOME User or Manage users

Or: Tap MENU User or Manage users

.

2. Open the Privacy settings and services menu.

All available functions for the vehicle can also be viewed in theIn-Car Shop in the Infotainment

system.

Activating functions

The vehicle’s “primary user” (→ Manage users) can activate the existingWe Upgrade functions for the vehicle in the

In-Car Shop in the Infotainment system or in theWe Connect web shop.

All We Upgrade functions on demand for the vehicle are displayed in theIn-Car Shop on the Infotainment system.

Prerequisites

✓ You have the user role “Primary user” for the vehicle (→ Manage users).

✓ You have a validWe Connect contract with Volkswagen.

✓ The vehicle is assigned to yourWe Connect user account.

✓ There is sufficient mobile reception in the vehicle’s current location.

✓ The electrical system in the vehicle is functional.

✓ The 12-volt vehicle battery is appropriately charged.

✓ Tethering via mobile telephone or eSIM

is available.

1. Tap HOME User or Manage users

Or: Tap MENU User or Manage users

2. Open Privacy settings and services.

.

3. Activate the functions in the In-Car Shop.

Observe the information on the Infotainment system during activation.

Observe the instructions in the Infotainment system during and after

activation.

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If you have the “primary user” role for the vehicle (→ Manage users), you can also view activatedWe Upgrade

functions in the We Connect app.

You can find more information about the individual functions in the owner’s

manual.

Troubleshooting We Upgrade

Where can I get functions?

You can obtain functions from a web shop accessible via yourWe Connect user account.

Depending on equipment, functions can also be activated directly via the Infotainment system in theIn-Car Shop.

Is the function restricted during activation?

The function is not available during activation.

How can I tell if activation was successful?

Notification of successful software activation is displayed on the Infotainment system.

When will the activated function be available?

Depending on the activated function, it will either be available immediately or the next time you switch on the

ignition.

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Introduction

Connect Fleet is Volkswagen Commercial Vehicles’ complete solution enabling corporate customers to monitor and

manage their vehicle fleet. Connect Fleet supplies live vehicle data for this purpose.

The availability of Connect Fleet depends on the equipment level.

Connect Fleet consists of two applications:

—The Connect Fleet smartphone app allows the driver to connect to the vehicle, e.g. to manage trips digitally and to

transfer the data to the Connect Fleet web portal.

—The fleet manager registers the company and manages vehicles and drivers on theConnect Fleet web portal.

Data transmission from the vehicle takes place via theWe Connect control unit (OCU

).

Detailed information about the functions, requirements and impairments ofConnect Fleet is available online in

Europe:

Connect Fleet web portal:

Please also note the following with regard to impairments ofConnect Fleet .

Please contact your Volkswagen dealership if you have any questions.

The compatibility of the We Connect control unit (OCU

) with Connect Fleet depends on the equipment.

The Connect Fleet smartphone app is only available from thePlay Store for Android devices and from the

App Store for iOS devices.

The names of services etc. on theConnect Fleet web portal and in theConnect Fleet smartphone app may

differ from those listed here and are subject to change without notice.

WARNING

In areas with insufficient mobile telephone andGPS

reception, no emergency calls and phone calls can be made and no data can be transmitted.

● Go to another location.

WARNING

Computers, data media and mobile telephones that are connected to the internet or that are used in public and

private networks may be infected by manipulated data or have malware installed on them.

● Protect computers, data media and mobile telephones by means of a suitable anti-virus program and generally

known precautionary measures.

● Regularly update the appropriate anti-virus program with the system updates or upgrades from the provider.

NOTICE

Vehicle damage may be caused by factors beyond the control of Volkswagen AG. Such factors include in particular:

● Insufficient network strength

● Misuse of mobile devices

● Data loss during transfer

● Unsuitable and malicious third-party applications

● Malicious software on data media, computers, tablets and mobile telephones.

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Services portfolio

Please refer to section .

The available Connect Fleet services depend on whichConnect Fleet package you have purchased, which user role is

assigned to your user account in the vehicle and whether the vehicle has been activated for a Connect Fleet user

account.

The initial assignment of services listed here represents the maximum possible scope. The maximum possible scope is

available only for a few vehicle models. There may be changes in the assignment shown here during the service life of

the vehicle.

Not all services are available in all vehicles and countries.

You can activate the “Manage services” function in the Infotainment system to see which services are available in the

vehicle, if any (→ We Connect – In the vehicle).

The portfolio of offered services may be different than that specified here in some countries and in the event of

contract renewal.

You can find out which services actually belong toConnect Fleet at the time you conclude or renew your

contract online in Europe on the Connect Fleet website (→ Connect Fleet).

Connect Fleet services:

These fleet services are available only throughConnect Fleet and only for commercial customers and fleet operators.

Maximum possible scope. Not available in all vehicles and countries.

—DIgital Logbook, if available.

—Digital cost logbook.

—GPS

location, e.g. parking position and route information, if available.

—Maintenance Management.

The service portfolio and other individual services offered by Volkswagen may be changed, discontinued, deactivated,

reactivated, renamed and expanded without prior notice.

Other information is available in Europe on the Internet on theConnect Fleet website and, after setting up a user

account, also on the Connect Fleet web portal (→ Connect Fleet) .

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Legal requirements

Information about the vehicle is transmitted and processed online when you useConnect Fleet. This data can also

indirectly provide information about the respective driver, e.g. driving behaviour. As the party concluding a

Connect Fleet contract with Volkswagen, you must ensure that data protection and privacy rights are guaranteed

when your vehicle is used by family members, friends or other drivers. You must inform the respective driver in

advance that the vehicle is transmitting and receiving data online and that you can view this data.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

Tracking services: Ask all vehicle occupants

Tracking services require geodata, e.g. parking position, and vehicle data to determine where the vehicle is parked, or

whether the vehicle is being used in a geographically defined area. This information is displayed on the Connect Fleet

web portal (→ Connect Fleet).

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an occupant does not

agree, deactivate the services if possible or exclude the occupant from using the vehicle.

Personal data

As the client(customer) is primarily responsible for the processing of personal data that is required to use the

services, the prerequisite for the provision of the services is the conclusion of a separate data protection agreement

for the processing of personal data on behalf of the client (“data protection agreement”) between the client and

Volkswagen AG (contractor).

As the contractor, Volkswagen AG processes the personal data specified in more detail in the data protection

agreement within the framework of the Connect Fleet contract only on the basis of documented instructions from

the customer.

The respective Connect Fleet customer (client) is responsible for the processing of data about drivers of the fleet

vehicles within the framework of Connect Fleet services, and they will be available to answer any questions you may

have about data processing in connection with the use of Connect Fleet services. We only process this data on behalf

of and according to the instructions of our Connect Fleet customers (clients) in accordance with a concluded Privacy

Policy.

The current version of the Privacy Policy can be accessed on the Internet via theConnect Fleet web portal:

In Europe:

Permanent transfer of the vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use,We Connect

and We Connect Plus may already be activated and the previous user may still be able to view collected data and

control certain vehicle functions via We Connect and We Connect Plus.

The previous owner of the vehicle must remove the vehicle from their “Connect Fleet” profile if they used

Connect Fleet corporate fleet management. If the previous owner does not remove the vehicle, they will be able to

continue to view the data collected by Connect Fleet.

A corresponding message appears whenWe Connect services are activated online viamyVolkswagen if the vehicle is

still in use in Connect Fleet . Additionally, the Connect Fleet service in the vehicle is activated and the globe icon in the

Infotainment system lights up white to show that the vehicle is transmitting data, even if a primary user of

We Connect is not logged in.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user of

We Connect. In this case, you can register yourself as the primary user for the vehicle and automatically remove the

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previous primary user.

Please contact Volkswagen Commercial Vehicles Customer Care if you suspect that the previous owner did not

remove the vehicle from We Connect Fleet due to a data transmission displayed online viamyVolkswagen that you

did not initiate.

Alternatively, you have the vehicle-specific option to permanently delete the previous user as primary user directly via

the Infotainment system or to set the vehicle to offline mode in order to restrict communication of your vehicle with

Volkswagen’s data server and also processing of vehicle-specific and personal data, or to carry out a vehicle-specific

reset of the Infotainment system to the factory settings in order to restrict communication of your vehicle with

Volkswagen’s data server and also processing of vehicle-specific and personal data.

Registering as fleet manager

A fleet manager must be registered in order to create and manage the fleet. The fleet manager creates drivers and

vehicles and manages the data. The user account of the fleet manager is simultaneously the company user account

(ONE Business ID). The user account forConnect Fleet is created via theONE Business ID.

Registration

The registration process for usingConnect Fleet with the ONE Business ID is described below.

Prerequisites

✓ The official documents relating to the relevant legal and economic situation of the company are available, including

information on the commercial register number or number from a comparable public register and on the registry

court (HRA/HRB

).

✓ You have power of attorney as managing director or authorised officer or the copy of the template for the power

of attorney is available completed and signed in digital form.

1. Open the Connect Fleet web portal (→ Connect Fleet).

2. Click Register to start the registration process with theONE Business ID on theConnect Fleet web portal.

3. Click on Register new company.

4. Select the registered office of the company and the contract language and confirm these inputs.

5. Complete the company data.

6. Confirm the note on registration as administrator for the company.

7. Complete the user data including business email address.

The personal data of the fleet manager is required.

8. To complete the registration process, agree to the Terms of Use and the Data Processing Agreement and

acknowledge the Privacy Policy.

A confirmation email is sent to the email address you entered.

9. Check the inbox of the email account that you used for registration. If you cannot see a confirmation email in

your inbox, check the spam folder and recycle bin of your email account.

10. To confirm registration, click on the link in the email and log in once with the defined details.

To log in to Connect Fleet, enter the specified data for the fleet manager’s user account.

11. To complete the registration process via theConnect Fleet web portal and additionally protect your account,

follow the instructions on two-factor authentication.

The registration of your account has been successfully completed.

12. Have ready official documents relating to the relevant legal and economic situation of the company.

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13. Click Start verification.

14. In order to verify the company, enter the commercial register number (HRA/HRB

) or the number from a comparable public register and the registry court(district court).

15. Optional: if you do not have a power of attorney, upload the completed and signed power of attorney template.

The documents that you upload will be checked. This can take several working days.

You can log into Connect Fleet as soon as your current verification status changes to the status

“registered and verified”.

You can view your verification status in theONE Business ID at any time.

The company and fleet manager are registered forConnect Fleet after verification has been completed. You can now

create driver profiles and add vehicles to the fleet.

Verification of the data provided and uploaded documents can take up to three working

days.

ONE Business ID

The ONE Business ID is a user ID specially developed for business customers.

The ONE Business ID is your individual organisational access to the digital business customer world of the

Volkswagen Group. It enables easy registration for various commercial customer services.

Detailed information onONE Business ID can be found on the internet in Europe:

Managing the fleet as a fleet manager

As the fleet manager, you can obtain an overview of the vehicles in the fleet, the registered drivers and the vehicle

data on the Connect Fleet web portal.

Adding a vehicle

To add a vehicle, you simply need to enter the details on theConnect Fleet web portal.

Prerequisites

✓ You must be registered as fleet manager on theConnect Fleet web portal.

✓ You have the vehicle registration documents as a file.

1. Log in with the login data of the fleet manager on theConnect Fleet web portal.

2. Click Add vehicles.

3. Click

.

4. Enter the vehicle identification number (VIN

) of the vehicle.

5. Upload the vehicle registration documents.

6. Confirm that you are an authorised company representative.

The uploaded registration documents are checked to ensure that they are genuine. Verification of the uploaded

documents can take up to three working days.

7. Click Add to fleet once verification is complete.

8. Enter the vehicle’s licence plate number to complete the process.

The vehicle has been added to the fleet and you have activatedConnect Fleet.

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You can view the vehicle data on theConnect Fleet web portal.

If you have added the vehicle to aConnect Fleet user account for the first time, the vehicle must first be driven a

distance of more than 2 km (around 1 mi) while a driver registered in the fleet is connected to the vehicle. The vehicle

will be fully recognised only after this time and the current vehicle data will be transmitted.

Verification of the uploaded documents can take up to three working

days.

Adding a driver

1. Log in with the login data of the fleet manager on theConnect Fleet web portal.

2. Click Add driver .

3. Click

.

4. Enter the driver information.

5. Click Add .

You will receive a user ID and password for the driver. The driver can use this data to log in via theConnect Fleet

smartphone app.

Connecting to the vehicle as a driver

As a driver, you can use your mobile telephone to connect to the vehicle and use theConnect Fleet smartphone app

as a digital logbook and cost logbook, and to send damage reports. The data recorded while driving and in the

Connect Fleet smartphone app is transferred automatically to theConnect Fleet web portal.

Connecting to the vehicle

Prerequisites

✓ The vehicle has been added to the fleet.

✓ The fleet manager has added you to the fleet as a driver.

✓ The Connect Fleet smartphone app is installed on your mobile telephone.

1. Log into the Connect Fleet smartphone app with your user ID and password.

2. When you log in for the first time, follow the instructions in theConnect Fleet smartphone app and complete

the login process.

The vehicles in the fleet will be shown in theConnect Fleet smartphone app. If a vehicle has just been added to

the fleet, it can take several minutes until the vehicle is displayed in the Connect Fleet smartphone app.

3. Tap Select vehicle .

4. Tap the required vehicle.

You are now connected to the vehicle. Journeys with the vehicle will be assigned to you until you disconnect the

connection.

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Connectivity for Your Volkswagen California Van Third Generation (2015-2024)

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