Get Connectivity -> Connect Fleet Guide for Volkswagen California Van Third Generation (2015-2024)

Introduction

Connect Fleet is Volkswagen Commercial Vehicles’ complete solution enabling corporate customers to monitor and

manage their vehicle fleet. Connect Fleet supplies live vehicle data for this purpose.

The availability of Connect Fleet depends on the equipment level.

Connect Fleet consists of two applications:

—The Connect Fleet smartphone app allows the driver to connect to the vehicle, e.g. to manage trips digitally and to

transfer the data to the Connect Fleet web portal.

—The fleet manager registers the company and manages vehicles and drivers on theConnect Fleet web portal.

Data transmission from the vehicle takes place via theWe Connect control unit (OCU

Detailed information about the functions, requirements and impairments ofConnect Fleet is available online in

Europe:

Connect Fleet web portal:

Please also note the following with regard to impairments ofConnect Fleet .

Please contact your Volkswagen dealership if you have any questions.

The compatibility of the We Connect control unit (OCU

) with Connect Fleet depends on the equipment.

The Connect Fleet smartphone app is only available from thePlay Store for Android devices and from the

App Store for iOS devices.

The names of services etc. on theConnect Fleet web portal and in theConnect Fleet smartphone app may

differ from those listed here and are subject to change without notice.

WARNING

In areas with insufficient mobile telephone andGPS

reception, no emergency calls and phone calls can be made and no data can be transmitted.

● Go to another location.

WARNING

Computers, data media and mobile telephones that are connected to the internet or that are used in public and

private networks may be infected by manipulated data or have malware installed on them.

● Protect computers, data media and mobile telephones by means of a suitable anti-virus program and generally

known precautionary measures.

● Regularly update the appropriate anti-virus program with the system updates or upgrades from the provider.

NOTICE

Vehicle damage may be caused by factors beyond the control of Volkswagen AG. Such factors include in particular:

● Insufficient network strength

● Misuse of mobile devices

● Data loss during transfer

● Unsuitable and malicious third-party applications

● Malicious software on data media, computers, tablets and mobile telephones.

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Services portfolio

Please refer to section .

The available Connect Fleet services depend on whichConnect Fleet package you have purchased, which user role is

assigned to your user account in the vehicle and whether the vehicle has been activated for a Connect Fleet user

account.

The initial assignment of services listed here represents the maximum possible scope. The maximum possible scope is

available only for a few vehicle models. There may be changes in the assignment shown here during the service life of

the vehicle.

Not all services are available in all vehicles and countries.

You can activate the “Manage services” function in the Infotainment system to see which services are available in the

vehicle, if any (→ We Connect – In the vehicle).

The portfolio of offered services may be different than that specified here in some countries and in the event of

contract renewal.

You can find out which services actually belong toConnect Fleet at the time you conclude or renew your

contract online in Europe on the Connect Fleet website (→ Connect Fleet).

Connect Fleet services:

These fleet services are available only throughConnect Fleet and only for commercial customers and fleet operators.

Maximum possible scope. Not available in all vehicles and countries.

—DIgital Logbook, if available.

—Digital cost logbook.

—GPS

location, e.g. parking position and route information, if available.

—Maintenance Management.

The service portfolio and other individual services offered by Volkswagen may be changed, discontinued, deactivated,

reactivated, renamed and expanded without prior notice.

Other information is available in Europe on the Internet on theConnect Fleet website and, after setting up a user

account, also on the Connect Fleet web portal (→ Connect Fleet) .

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Legal requirements

Information about the vehicle is transmitted and processed online when you useConnect Fleet. This data can also

indirectly provide information about the respective driver, e.g. driving behaviour. As the party concluding a

Connect Fleet contract with Volkswagen, you must ensure that data protection and privacy rights are guaranteed

when your vehicle is used by family members, friends or other drivers. You must inform the respective driver in

advance that the vehicle is transmitting and receiving data online and that you can view this data.

Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.

Tracking services: Ask all vehicle occupants

Tracking services require geodata, e.g. parking position, and vehicle data to determine where the vehicle is parked, or

whether the vehicle is being used in a geographically defined area. This information is displayed on the Connect Fleet

web portal (→ Connect Fleet).

Therefore, before driving, ask all occupants if they agree to use of the activated services. If an occupant does not

agree, deactivate the services if possible or exclude the occupant from using the vehicle.

Personal data

As the client(customer) is primarily responsible for the processing of personal data that is required to use the

services, the prerequisite for the provision of the services is the conclusion of a separate data protection agreement

for the processing of personal data on behalf of the client (“data protection agreement”) between the client and

Volkswagen AG (contractor).

As the contractor, Volkswagen AG processes the personal data specified in more detail in the data protection

agreement within the framework of the Connect Fleet contract only on the basis of documented instructions from

the customer.

The respective Connect Fleet customer (client) is responsible for the processing of data about drivers of the fleet

vehicles within the framework of Connect Fleet services, and they will be available to answer any questions you may

have about data processing in connection with the use of Connect Fleet services. We only process this data on behalf

of and according to the instructions of our Connect Fleet customers (clients) in accordance with a concluded Privacy

Policy.

The current version of the Privacy Policy can be accessed on the Internet via theConnect Fleet web portal:

In Europe:

Permanent transfer of the vehicle

If you purchased the vehicle second-hand or another person has transferred it to you for permanent use,We Connect

and We Connect Plus may already be activated and the previous user may still be able to view collected data and

control certain vehicle functions via We Connect and We Connect Plus.

The previous owner of the vehicle must remove the vehicle from their “Connect Fleet” profile if they used

Connect Fleet corporate fleet management. If the previous owner does not remove the vehicle, they will be able to

continue to view the data collected by Connect Fleet.

A corresponding message appears whenWe Connect services are activated online viamyVolkswagen if the vehicle is

still in use in Connect Fleet . Additionally, the Connect Fleet service in the vehicle is activated and the globe icon in the

Infotainment system lights up white to show that the vehicle is transmitting data, even if a primary user of

We Connect is not logged in.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user of

We Connect. In this case, you can register yourself as the primary user for the vehicle and automatically remove the

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previous primary user.

Please contact Volkswagen Commercial Vehicles Customer Care if you suspect that the previous owner did not

remove the vehicle from We Connect Fleet due to a data transmission displayed online viamyVolkswagen that you

did not initiate.

Alternatively, you have the vehicle-specific option to permanently delete the previous user as primary user directly via

the Infotainment system or to set the vehicle to offline mode in order to restrict communication of your vehicle with

Volkswagen’s data server and also processing of vehicle-specific and personal data, or to carry out a vehicle-specific

reset of the Infotainment system to the factory settings in order to restrict communication of your vehicle with

Volkswagen’s data server and also processing of vehicle-specific and personal data.

Registering as fleet manager

A fleet manager must be registered in order to create and manage the fleet. The fleet manager creates drivers and

vehicles and manages the data. The user account of the fleet manager is simultaneously the company user account

(ONE Business ID). The user account forConnect Fleet is created via theONE Business ID.

Registration

The registration process for usingConnect Fleet with the ONE Business ID is described below.

Prerequisites

✓ The official documents relating to the relevant legal and economic situation of the company are available, including

information on the commercial register number or number from a comparable public register and on the registry

court (HRA/HRB

✓ You have power of attorney as managing director or authorised officer or the copy of the template for the power

of attorney is available completed and signed in digital form.

1. Open the Connect Fleet web portal (→ Connect Fleet).

2. Click Register to start the registration process with theONE Business ID on theConnect Fleet web portal.

3. Click on Register new company.

4. Select the registered office of the company and the contract language and confirm these inputs.

5. Complete the company data.

6. Confirm the note on registration as administrator for the company.

7. Complete the user data including business email address.

The personal data of the fleet manager is required.

8. To complete the registration process, agree to the Terms of Use and the Data Processing Agreement and

acknowledge the Privacy Policy.

A confirmation email is sent to the email address you entered.

9. Check the inbox of the email account that you used for registration. If you cannot see a confirmation email in

your inbox, check the spam folder and recycle bin of your email account.

10. To confirm registration, click on the link in the email and log in once with the defined details.

To log in to Connect Fleet, enter the specified data for the fleet manager’s user account.

11. To complete the registration process via theConnect Fleet web portal and additionally protect your account,

follow the instructions on two-factor authentication.

The registration of your account has been successfully completed.

12. Have ready official documents relating to the relevant legal and economic situation of the company.

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13. Click Start verification.

14. In order to verify the company, enter the commercial register number (HRA/HRB

) or the number from a comparable public register and the registry court(district court).

15. Optional: if you do not have a power of attorney, upload the completed and signed power of attorney template.

The documents that you upload will be checked. This can take several working days.

You can log into Connect Fleet as soon as your current verification status changes to the status

“registered and verified”.

You can view your verification status in theONE Business ID at any time.

The company and fleet manager are registered forConnect Fleet after verification has been completed. You can now

create driver profiles and add vehicles to the fleet.

Verification of the data provided and uploaded documents can take up to three working

days.

ONE Business ID

The ONE Business ID is a user ID specially developed for business customers.

The ONE Business ID is your individual organisational access to the digital business customer world of the

Volkswagen Group. It enables easy registration for various commercial customer services.

Detailed information onONE Business ID can be found on the internet in Europe:

Managing the fleet as a fleet manager

As the fleet manager, you can obtain an overview of the vehicles in the fleet, the registered drivers and the vehicle

data on the Connect Fleet web portal.

Adding a vehicle

To add a vehicle, you simply need to enter the details on theConnect Fleet web portal.

Prerequisites

✓ You must be registered as fleet manager on theConnect Fleet web portal.

✓ You have the vehicle registration documents as a file.

1. Log in with the login data of the fleet manager on theConnect Fleet web portal.

2. Click Add vehicles.

3. Click

4. Enter the vehicle identification number (VIN

) of the vehicle.

5. Upload the vehicle registration documents.

6. Confirm that you are an authorised company representative.

The uploaded registration documents are checked to ensure that they are genuine. Verification of the uploaded

documents can take up to three working days.

7. Click Add to fleet once verification is complete.

8. Enter the vehicle’s licence plate number to complete the process.

The vehicle has been added to the fleet and you have activatedConnect Fleet.

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You can view the vehicle data on theConnect Fleet web portal.

If you have added the vehicle to aConnect Fleet user account for the first time, the vehicle must first be driven a

distance of more than 2 km (around 1 mi) while a driver registered in the fleet is connected to the vehicle. The vehicle

will be fully recognised only after this time and the current vehicle data will be transmitted.

Verification of the uploaded documents can take up to three working

days.

Adding a driver

1. Log in with the login data of the fleet manager on theConnect Fleet web portal.

2. Click Add driver .

3. Click

4. Enter the driver information.

5. Click Add .

You will receive a user ID and password for the driver. The driver can use this data to log in via theConnect Fleet

smartphone app.

Connecting to the vehicle as a driver

As a driver, you can use your mobile telephone to connect to the vehicle and use theConnect Fleet smartphone app

as a digital logbook and cost logbook, and to send damage reports. The data recorded while driving and in the

Connect Fleet smartphone app is transferred automatically to theConnect Fleet web portal.

Connecting to the vehicle

Prerequisites

✓ The vehicle has been added to the fleet.

✓ The fleet manager has added you to the fleet as a driver.

✓ The Connect Fleet smartphone app is installed on your mobile telephone.

1. Log into the Connect Fleet smartphone app with your user ID and password.

2. When you log in for the first time, follow the instructions in theConnect Fleet smartphone app and complete

the login process.

The vehicles in the fleet will be shown in theConnect Fleet smartphone app. If a vehicle has just been added to

the fleet, it can take several minutes until the vehicle is displayed in the Connect Fleet smartphone app.

3. Tap Select vehicle .

4. Tap the required vehicle.

You are now connected to the vehicle. Journeys with the vehicle will be assigned to you until you disconnect the

connection.

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Connectivity -> Connect Fleet for Your Volkswagen California Van Third Generation (2015-2024)

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