Get Connectivity -> System update Guide for Volkswagen California Van Third Generation (2015-2024)

Minimising risk

You can also take your own steps to minimise the risk of unauthorised access to vehicle systems and functions:

—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data

or malware.

—Have the vehicle serviced, repaired and maintained only by a correspondingly qualified workshop.

WARNING

Computers, data media and mobile telephones that are connected to the internet or that are used in public and

private networks may be infected by manipulated data or have malware installed on them.

● Protect computers, data media and mobile telephones by means of a suitable anti-virus program and generally

known precautionary measures.

● Regularly update the appropriate anti-virus program with the system updates or upgrades from the provider.

Introduction

The system update is a preventive measure, e.g. to optimise the software and to provide protection against

malware.

A system update allows the software of control units in the vehicle to be updated.

There are two possibilities, depending on vehicle and country:

—System update by a qualified workshop.

—System update by Volkswagen by means of anover-the-air update.

What is a system update?

The “system update” function enables Volkswagen to update the control unit software in the vehicle without you

having to attend a qualified workshop.

Each system update has two phases – download followed by software installation.

The “system update” function is only available in some countries and is not available for all vehicles.

How do I know when a system update is available?

The switched-on Infotainment system indicates that a system update is available.

If several system updates are available for the vehicle at the same time, one system update must first be installed

successfully before the next system update can be executed.

WARNING

It is possible in very rare cases that a control unit will not function properly after a software installation process.

● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.

WARNING

If the digital instrument cluster does not function after software installation, no instruments, warning lamps,

symbols or text messages can be displayed. Driving with a digital instrument cluster that is not working can cause

accidents and fatal injuries.

● Do not use the vehicle. Contact Customer Care at Volkswagen Commercial Vehicles.

A system update may delete any previous action designed to enhance performance or efficiency, such as

engine tuning, that was not performed by Volkswagen AG.

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Depending on equipment, release notes can be displayed once before or after a system update. They contain details

of the changes to the vehicle status. The release notes are only displayed once and cannot be viewed again.

The system update does not update anyIn-Car

Apps.

Basic requirements for the system update

The following basic requirements must be met in order to download a system update and install the software.

General conditions

✓ The “system update” function is available in your country.

✓ Your current privacy settings allow data and information to be transmitted and received .

✓ You have an active We Connect user account.

✓ You have assigned the vehicle to your activeWe Connect user account.

✓ There is one primary user (→ Manage users).

Vehicle conditions

✓ The vehicle is in an area with sufficient mobile telephone reception.

✓ The electrical system in the vehicle is functional.

✓ The 12-volt vehicle battery is appropriately charged.

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Download and software installation

Download costs

System updates are downloaded via the factory-fittedWe Connect control unit (OCU

) and are free of charge. Volkswagen pays the connection costs.

Download

The download of the system update can be interrupted at any time and will be resumed again as required when the

ignition is switched on.

The duration of a download process depends on the network quality, data volume and type of system update.

Download requirements

✓ The basic system update requirements are met (→ Over-the-air update).

✓ The vehicle is in a location or area with adequate mobile andGPS

reception.

1. Switch on the vehicle ignition and the Infotainment system.

2. Observe the information in the Infotainment system.

3. Start download in the Infotainment system.

Software installation

Choose a time for manual installation of a system update when the vehicle does not have to be driven by yourself or

other users.

WARNING

Control units will be deactivate and will not function while software installation is taking place. Driving with

deactivated or malfunctioning control units can cause accidents and fatal injuries.

● Perform the software installation in such a way that other road users are not obstructed.

● Never use your vehicle during a software installation.

Software installation requirements

✓ The basic system update requirements are met (→ Over-the-air update).

✓ All vehicle occupants have left the vehicle.

✓ There are no animals in the vehicle.

✓ There is no vehicle key in the vehicle.

✓ The vehicle is parked safely in accordance with legal requirements and local conditions (→ Parking).

1. Stop the engine and apply the handbrake.

2. Close the bonnet, boot lid, glass roof, all windows and all doors.

3. Confirm software installation in the Infotainment system.

4. Remove all vehicle keys and exit the vehicle.

5. Make sure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.

6. Lock the vehicle.

Before starting the engine again, read the notification in the Infotainment system about the completed software

installation. Observe the relevant instructions if the software installation failed.

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Functional restrictions during software installation

Control units, functions and displays are not available during software installation. Do not use the vehicle during this

time.

—Central computer for the Infotainment system: the central computer, the display and control unit and other control

devices are not available during the software installation.

—Control unit for the digital instrument cluster: no displays, or only a few displays, can be shown on the digital

instrument cluster during software installation.

— We Connect control unit (OCU

): No services are available during software installation. These include the eCall Emergency System and Automatic

Accident Notification.

—Switching on the ignition during the software installation may cause the following error message:

Fault: Emergency call function. Please contact workshop. This is normal in this instance. Wait for a few minutes

until the message disappears.

After installing the software

After installing the software and before starting the engine, read the message in the Infotainment system or on the

instrument cluster about completed installation. The vehicle may need up to 1 minute to display the status of the

system update.

—You can start the engine once the software has been installed correctly.

—If the software installation failed: (→ Over-the-air update).

System update troubleshooting

Software installation failed

—If software installation is unsuccessful, a corresponding error message will be displayed on the Infotainment

system or instrument cluster. Observe the corresponding messages and warnings.

—Control units will no longer function or will not function correctly in the event of a critical installation error. No

functions or displays are available until the fault is rectified. Do not use the vehicle. If this occurs, contact

Customer Care at Volkswagen Commercial Vehicles.

Should I perform the system update?

It is in your own interests to install system updates as soon as possible. If the driver repeatedly rejects the system

update, it will then be necessary to visit a suitably qualified workshop.

Can I stop the system update software installation?

No, this is not possible.

What will happen if software installation is interrupted?

If software installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible

that control units will be not be updated and may be damaged due to incomplete software installation.

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Connectivity -> System update for Your Volkswagen California Van Third Generation (2015-2024)

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