Get Consumer information Guide for Volkswagen California Van Third Generation (2015-2024)

Accessories and parts

Seek advice from a suitably qualified workshop before purchasing accessories, replacement parts or service fluids, for

example if the vehicle is to be retrofitted with accessories or if parts have to be renewed. The suitably qualified

workshop can provide information on legal requirements and also recommend accessories, parts and service fluids.

Volkswagen Commercial Vehicles recommends the use ofVolkswagen Genuine Accessories and Volkswagen Genuine

Parts^®, which you can purchase from a Volkswagen Commercial Vehicles dealership. These parts and accessories have

been specially tested by Volkswagen Commercial Vehicles for suitability, reliability and safety. A Volkswagen

Commercial Vehicles dealership is also qualified for correct installation.

Although the market is constantly scrutinised, Volkswagen Commercial Vehicles cannot assume responsibility for the

reliability, safety and suitability of products Volkswagen Commercial Vehicles has not approved. Volkswagen

Commercial Vehicles can therefore assume no responsibility for these parts, even if they have been approved by an

official testing agency or are covered by an official approval certificate.

Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved by Volkswagen

Commercial Vehicles for use in your vehicle and bear the e mark (approval symbol of the European Union). These

devices include cruise control systems or electronically controlled suspension systems, for example.

Any additional electrical components connected that do not serve to control the vehicle itself must bear the mark

(manufacturer conformity declaration in the European Union). Such devices include refrigerator boxes, computers

and ventilator fans.

WARNING

Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of the airbags, cause

faults, accidents and fatal injury.

● Never secure or position objects, e.g. telephone holders, in the deployment zones of the airbags. They may cause

severe or fatal injuries when the airbags are deployed.

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Repairs and technical modifications

Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications

→

!

Unauthorised modifications to the electronic components or software in the vehicle may cause faults. As the

electronic components are linked together in networks, these faults may indirectly affect the working of other

systems. This can seriously impair safety, lead to excessive wear of components, and also invalidate the type approval

for the vehicle.

The Volkswagen Commercial Vehicles dealer cannot be held liable for any damage caused by technical modifications

and/or work performed incorrectly.

The Volkswagen Commercial Vehicles dealership is not responsible for damage caused by technical modifications

and/or work performed incorrectly. Such damage is not covered by the Volkswagen Commercial Vehicles guarantee.

Have all repairs and technical modifications carried out by a suitably qualified workshop. Volkswagen Commercial

Vehicles recommends the use of Volkswagen Genuine Accessories^®, which you can purchase from a Volkswagen

Commercial Vehicles dealership.

Volkswagen Commercial Vehicles repair information

Volkswagen Commercial Vehicles service information and official Volkswagen Commercial Vehicles repair

information can be purchased for a fee.

Customers in Europe, Asia, Australia, Africa, Central and South America:Please ask a suitably qualified workshop. Or

register on the internet portal erWin (electronic repair and workshop information):

erWin is available in numerous languages.

Vehicles with special auxiliary equipment or body parts

The manufacturer of these components must ensure that these parts(fittings) adhere to the stipulated environmental

laws and regulations, particularly the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive

2003/11/EC concerning the restriction on the marketing and use of certain dangerous substances and preparations.

The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it on to any scrapping

company later engaged. This is to facilitate environmentally responsible disposal for all vehicles, including refitted

vehicles.

Windscreen repairs

To function properly, some items of equipment require an electrical or electronic module, which is located on the

inside of the windscreen in the area of the interior mirror, for example. If the windscreen has been damaged in the

viewing field of the electrical or electronic module, e.g. by stone impact, the windscreen must be replaced. Repairing

the crack can lead to malfunction or functional faults in the equipment.

After changing the windscreen, the camera and sensors must be adjusted and calibrated by a suitably qualified

workshop.

Impairment or damage to sensors and cameras

Incorrectly performed repairs, structural changes to the vehicle, e.g. “lowering the suspension”, retrofitted add-on

parts or changes to the trim can lead to sensors and cameras being displaced or damaged. This can also be caused by

collisions when parking, or also even by minor damage such as stone impacts on the windscreen.

The area in front of and around the sensors and cameras must not be covered by stickers, additional headlights, trim

frames for number plates or similar. Observe the position of sensors and cameras on the vehicle .

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Failure to observe this may impair important functions of driver assist systems and damage the vehicle.

Have repairs and structural modifications carried out by a suitably qualified workshop.

Further information:

—Repainting and paint touch-ups in the area around the sensors may impair the function of the system in question.

—In some versions of the vehicle, the Volkswagen badge may affect the radar sensor’s view of the front area. You

should therefore only operate the vehicle with the original Volkswagen badge or another approved Volkswagen

Commercial Vehicles badge.

WARNING

Incorrect repairs and modifications can cause functional problems and damage to the vehicle and impair the

effectiveness of the driver assist systems. This can result in accidents and severe injuries.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop.

WARNING

Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can lead to damage

to the vehicle and cause accidents and serious injuries.

● Volkswagen Commercial Vehicles recommends the use of Volkswagen Genuine Parts and Volkswagen Genuine

Accessories, which you can purchase from your Volkswagen Commercial Vehicles dealership.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Qualified

workshops have the necessary tools, diagnostic equipment, repair information and qualified personnel.

● Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.

● Never secure or position objects, e.g. telephone holders, in the deployment zone of the airbags since these

objects can cause serious or fatal injuries if the airbags are triggered.

● Use only wheel rim/tyre combinations that have been approved by Volkswagen Commercial Vehicles for your

vehicle type.

Repairs and faults in the airbag system

Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications

→

!

Modifications and repairs to the front bumper, the doors, the front seats, the headliner or the bodywork should be

carried out only by a suitably qualified workshop. System components and airbag system sensors can be located on

these vehicle components.

If you work on the airbag system or remove and install parts of the system when performing other repair work, parts

of the airbag system may be damaged. The consequence may be that, in the event of an accident, the airbag inflates

incorrectly or does not inflate at all.

Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that removed parts

do not cause any injuries or environmental pollution. Suitably qualified workshops are familiar with these

requirements.

Any modifications to the vehicle's suspension could prevent the airbag system from working properly during a

collision. For example, using tyre/rim combinations that have not been approved by Volkswagen Commercial

Vehicles, lowering the vehicle and making modifications to the suspension rate, including work on the springs, struts

and shock absorbers, could change the forces that are measured by the airbag sensors and sent to the electronic

control unit. Some changes to the suspension could cause the forces measured by the sensors to increase, for

example. This can lead to the airbag system being triggered in collision scenarios where it normally would not be

triggered if modifications to the suspension had not been made. Other modifications can cause the forces measured

by the sensors to decrease, therefore preventing the airbag system from being triggered when it should have been.

WARNING

Incorrect repairs and modifications can cause function problems and damage to the vehicle and impair the

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effectiveness of the airbag system. This can result in accidents and serious or even fatal injuries.

● Have repairs and modifications to your vehicle carried out only by a correspondingly qualified workshop.

● Airbag modules cannot be repaired. They must be replaced.

● Never install recycled airbag components or components that have been taken from end-of-life vehicles in your

vehicle.

WARNING

Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim combinations, can cause the

airbag system to work differently and increase the risk of serious or fatal injuries in the event of an accident.

● Never install components in the suspension system which do not have the same characteristics as the original

factory-fitted components.

● Never use wheel rim/tyre combinations that have not been approved by Volkswagen Commercial Vehicles.

Mobile communication in the vehicle

Electromagnetic radiation

If a mobile telephone or radio device is used without being connected to the external aerial, the electromagnetic

radiation will not be optimally directed to the outside of the vehicle. Increased levels of radiation in the vehicle

interior can occur in particular in the event of poor reception, e.g. in rural areas. This could constitute a health hazard

→

.

Depending on the vehicle's equipment level, a suitable mobile phone interface can be used to connect the mobile

telephone to the external aerial. The connection quality is improved and the range is increased.

Using a telephone

Many countries require a hands-free system to be used when using a telephone inside the vehicle, e.g. via a Bluetooth

^®connection. Before use, secure the mobile telephone to a suitable bracket→

compartment so that it cannot slip around, e.g. in the centre console.

or stow it in a stowage

Two-way radios

Observe legal regulations and the manufacturer's operating instructions for operation of two-way radios. Approval is

required for retrofitting two-way radio systems.

Ask a correspondingly qualified workshop for further information on installing a two-way radio.

WARNING

Mobile telephones which are loosely placed in the vehicle or not properly secured could be flung through the vehicle

interior and cause injuries during a sudden driving or braking manoeuvre, or in the event of an accident.

● Secure a mobile telephone and accessories outside the deployment zone of the airbags, or stow them safely.

WARNING

If mobile telephones or two-way radios that are not connected to an external aerial are used, electromagnetic

radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and other vehicle

occupants. This also applies to external aerials which have not been correctly installed.

● Keep a distance of at least 20 cm between a device's aerial and an active medical implant, e.g. a pacemaker.

● Do not carry an operational device close to or directly above an active medical implant, e.g. in a breast pocket.

● Switch off the device immediately if you suspect it may be interfering with an active medical implant or any other

medical device.

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The Volkswagen Commercial Vehicle dealership warranty

Volkswagen Commercial Vehicles dealerships guarantee that the vehicles they sell are free from defects. The

dealerships are also responsible for handling warranty claims.

Please refer to your sales contract or contact your Volkswagen Commercial Vehicles dealership for details of the

warranty and guarantee conditions.

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Warranty for the paintwork and body

Volkswagen Commercial Vehicles dealerships provide a warranty for the paintwork and bodies of all vehicles

purchased from them.

In addition to the warranty conditions for Volkswagen Commercial Vehicles straight from the factory(as detailed in

the purchase contract), Volkswagen Commercial Vehicle dealerships guarantee that the body of vehicles they sell will

not be affected by paint defects or corrosion perforation for a specified period:

—a three-year warranty on paint defects and

—a twelve-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on the inside

(cavity) of the body and causing holes in the sheet metal.

However, if damage of this kind should occur, every Volkswagen Commercial Vehicles dealership must rectify it

through repair work without charging labour and material costs.

The warranty does not cover the following:

—Damage caused by external influence or insufficient care.

—Faults on the body or paintwork which are not remedied quickly enough according to manufacturer regulations.

—Corrosion perforation that is directly related to body repairs not being carried out according to manufacturer

specifications.

If the body is repaired or painted, your Volkswagen Commercial Vehicles dealership will confirm your warranty

against corrosion perforation for the repaired area.

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LongLife mobility guarantee (Volkswagen Commercial Vehicles)

In many European markets, Volkswagen Commercial Vehicles dealerships offer a comprehensive LongLife mobility

guarantee for new vehicles. It applies from vehicle delivery until the first scheduled inspection.

If you purchase your new vehicle directly from Volkswagen Commercial Vehicles, they will issue the LongLife mobility

guarantee from delivery until the first due inspection.

Your Volkswagen Commercial Vehicles service partner will extend the LongLife mobility guarantee until the next due

inspection if the due inspection is carried out there. The cost of the service covers the entire guarantee package.

Please ask your Volkswagen Commercial Vehicles dealership for details of services, conditions and time limits

relating to the LongLife mobility guarantee.

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Data storage and services

Applies in EU countries where the General Data Protection Regulation of the European Union is valid.

Data processing in the vehicle

Your vehicle is fitted with electronic control units. Control units process data that they receive, e.g. from vehicle

sensors, generate themselves or exchange between each other. Some control units are required for the safe

functioning of your vehicle, others support you when driving (driver assist systems), others enable convenience or

additional functions of the Infotainment system.

Personal reference

Each vehicle is identified by a unique chassis number. This vehicle identification number can be traced back to the

current and former holders of a vehicle, e.g. in Germany, through information at the Federal Motor Transport

Authority. There are also other ways to trace the holder or driver using data acquired from the vehicle, e.g. via the

registration number.

The data generated or processed by control units may therefore contain personal data or be supplemented with

personal data under certain circumstances. Depending on the vehicle data that is available, it may be possible to draw

conclusions about your driving behaviour, your location or route and on vehicle use, for example.

Your rights regarding data protection

In accordance with the valid data protection legislation, you have certain rights towards Volkswagen Commercial

Vehicles when your personal data is processed.

You therefore have a free and comprehensive right to information from Volkswagen Commercial Vehicles and third

parties, e.g. assigned breakdown services or workshops or providers of online services in the vehicle, if these parties

have stored your personal data. If you wish, you may request information on which data about yourself has been

stored for which purpose and from where the data originates. Your entitlement to information also covers the

transfer of data to other authorities.

Further information on your legal rights, e.g. your right to deletion or correction of the data, can be found in the

applicable data protection information on the website of Volkswagen Commercial Vehicles, including contact details

and information about the Data Protection Officer.

You can have data that is only stored locally in the vehicle read out with specialist help, e.g. in a workshop, possibly

for a fee.

Legal requirements for the disclosure of data

If there are applicable legal regulations, Volkswagen Commercial Vehicles is obliged to hand over data stored at

Volkswagen Commercial Vehicles in the required scope in individual cases when requested by state authorities. Such

cases include investigation of a criminal offence, for example.

Public authorities also have the power within the framework of applicable laws to read data from vehicles themselves

in individual cases. They can read information, for instance, from the airbag control unit in the case of an accident, to

help investigate the accident.

Operating data in the vehicle

Control units process data to operate the vehicle.

This includes, for example:

—Vehicle status information, such as speed, deceleration, lateral acceleration, wheel revolutions and indication of

fastened seat belts.

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—Ambient conditions, e.g. temperature, rain/light sensor and sensors for Adaptive Cruise Control.

As a rule, this data is momentary and is not stored beyond the operating time and is only processed in the vehicle

itself. Control units often contain data memories, among other things for customisation of settings via the vehicle

key. They are used to allow information regarding the vehicle status, component load levels, servicing requirements,

technical events and faults to be recorded on a temporary or permanent basis.

The following are stored according to the technical equipment:

—Operating states of system components, e.g. fill levels, tyre pressure, status of the 12-volt vehicle battery.

—Faults or malfunctions in important system components, e.g. lights, brakes.

—System reactions to specific driving situations, e.g. triggering of an airbag, intervention of the stability control

systems.

—Information on events during which the vehicle sustained damage.

In special cases, e.g. when the vehicle has detected a malfunction, it may be necessary to store data that was actually

only momentary.

If you make use of services (e.g. repair services or servicing work), the stored operating data can, if necessary, be read

out together with the vehicle identification number and used. The data can be read from the vehicle by staff in the

service network, e.g workshops, or third parties, e.g. breakdown services. The same applies to warranty cases and

quality assurance measures.

The data is read out exclusively via the legally prescribed OBD connection(on-board diagnosis) in the vehicle→

.

The read operating data provides a record of technical states of the vehicle or individual components, helps diagnose

faults, meets warranty obligations and improves quality. This data, particularly information about component loading,

technical events, incorrect operation and other faults, will be transferred to Volkswagen Commercial Vehicles

together with the vehicle identification number for this purpose where applicable. Furthermore, the manufacturer is

subject to product liability. Volkswagen Commercial Vehicles also uses operating data from vehicle for this, e.g. for

recall campaigns. This data can also be used to check warranty and guarantee claims made by customers.

Event memories in the vehicle can be reset by a service workshop as part of repair or service work or if you request

this.

The event memory should only be read and reset by a correspondingly qualified workshop. Additional information on

the stored data is available from correspondingly qualified workshops.

After a fault has been rectified, the information in the memory pertaining to the fault is deleted. Other memory

content is overwritten on an ongoing basis.

Reprogramming control units

All data for the control of components is stored in the control units. Some convenience functions, such as lane change

flash, single door unlocking and displays, can be reprogrammed using special workshop equipment. If the

convenience functions are reprogrammed, the specifications and descriptions in this owner’s manual will no longer

match the original functions. Volkswagen Commercial Vehicles recommends that you have the reprogramming

entered into the digital service schedule by a suitably qualified workshop.

Correspondingly qualified workshops have all the relevant information about this type of reprogramming.

Convenience and Infotainment functions

You can store and modify or reset convenience settings(e.g. customisation) in the vehicle at any time.

Depending on the equipment in the vehicle, this includes, for example:

—Settings for seat and steering wheel positions

—Running gear and air conditioning system settings

—Customised settings such as mirror adjustment or background lighting.

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Depending on the equipment selected, you may be able to store your own data in the vehicle’s Infotainment

functions.

Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations you have entered.

—Data regarding the use of online services.

This data can be stored locally in the vehicle or located on a device that you have connected to the vehicle, e.g.

mobile telephone, USB stick or MP3 player. If this data is stored in the vehicle, you can delete it at any time.

This data is transmitted to third parties only at your request, in particular in relation to the use of online services and

in accordance with your personal settings.

Infotainment system

Depending on the equipment installed, you may be able to store your own data in the vehicle’s Infotainment system.

Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations you have entered.

—Data regarding the use of online services.

This data can be stored locally in the vehicle or located on a device that you have connected to the vehicle, e.g.

mobile telephone, USB stick or MP3 player. If this data is stored in the vehicle, you can delete it at any time.

This data is transmitted to third parties only at your request, in particular in relation to the use of online services and

in accordance with your personal settings.

Mobile telephone integration

If your vehicle contains the necessary equipment, you can connect your mobile telephone or any other mobile end

device to your vehicle so that you can control this device via the controls integrated in the vehicle, provided the

corresponding functions are available. For example, images and sounds from the mobile telephone can be output

through the Infotainment system. At the same time, certain information is sent to your mobile telephone. This

includes location data and additional general vehicle information, depending on the type of integration. For more

details, refer to the information about display of apps in the Infotainment system.

This enables selected apps on the mobile telephone to be used in the vehicle, e.g. navigation or music player. The

mobile telephone and vehicle do not interact in any other ways than those described here, in particular the device

does not actively access vehicle data. The type of further data processing depends on the app provider. Whether or

not you can adjust settings in this regard depends on the app in question and the operating system of your mobile

telephone.

Online services

If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to exchange data with

other systems. The vehicle can be connected to a mobile network using a transmitter and receiver unit in the vehicle

or using your own mobile telephone. This mobile network connection enables you to use online functions. This

includes various online services and apps provided by Volkswagen Commercial Vehicles or other third party providers.

Manufacturer services

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In the case of Volkswagen Commercial Vehicles online services, Volkswagen Commercial Vehicles describes the

respective functions in a suitable place, e.g. in a separate service description or on a website, and provides the

associated information on data protection law. Personal data may be used to perform online services. To this end,

data is exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer. Any collection,

processing and use of personal data that goes beyond the provision of the service takes place exclusively according to

legal regulations, contractual agreements or the necessary permission.

You can activate and deactivate the services and functions, some of which charge a fee, and, in some cases, also

disable the vehicle’s entire data connection. This does not apply to any functions and services required by law, e.g.

emergency call systems.

Third-party services

If you are able to use online services provided by a party other than the manufacturer, these services are the sole

responsibility of the provider in question and are subject to this provider’s privacy policy and terms and conditions of

use. Volkswagen Commercial Vehicles has no influence over the content exchanged in these services.

Please refer to the provider in question for information about the type, scope and purpose of the collection and use of

personal data related to third-party services.

WARNING

Incorrect use of the diagnostic interface can cause faults, which can result in accidents and serious injuries.

● Never read out the event memory using the diagnostic interface yourself.

● The event memory should be read only by a correspondingly qualified workshop using the diagnostic interface.

Event data recorder

This vehicle is equipped with an event data recorder. The event data recorder’s main task is to record data in

accidents or situations similar to an accident, e.g. when an airbag is triggered or when the vehicle collides with an

obstacle on the road. These data help in analysis of how a vehicle system behaved in these situations. The event data

recorder records data relating to the driving dynamics and the restraint system for a short period of 10 seconds or

less, e.g.

—How various systems in your vehicle responded to the situation.

—Whether the driver and front passenger had their seat belts fastened.

—The extent to which the driver depressed the brake and accelerator.

—How fast the vehicle was travelling.

These data help to obtain a better understanding of the circumstances in the situations where accidents and injuries

have occurred.

Data from driver assist systems are also recorded. In addition to information about whether the systems were

switched on or off, available only to a restricted extent or inactive, it is also possible to determine whether these

functions steered, accelerated or braked the vehicle in the above-described situations. Depending on the vehicle

equipment, these systems include the following:

—Automatic adaptive cruise control.

—Lane keeping system.

—Park Assist.

—Emergency braking function.

The data of the event data recorder are recorded only if a particular accident-like situation occurs. No recordings

occur under normal driving conditions. Audio or video data from the vehicle interior or vehicle surroundings are not

stored. Personal data, e.g. name, gender, age or location of the accident, are not recorded at any time. However, third

parties such as law enforcement agencies can use corresponding means to link the content of the event data recorder

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with other sources of data and thus establish a reference to persons as part of an accident investigation.

Special equipment, access to the legally prescribed diagnosis interface(on-board diagnosis) and switched-on ignition

are required in order to read data out of the event data recorder.

Volkswagen Commercial Vehicles will not access, read out or process data from the event data recorder unless the

vehicle owner, or lessee in the case of leasing, grants their permission. Exceptions to this are contractual or legal

provisions.

Due to its legal product monitoring obligations, Volkswagen Commercial Vehicles is entitled to use the data for field

monitoring and also for research purposes and quality improvements. For research purposes, Volkswagen

Commercial Vehicles makes the data available to third parties in anonymous form, in other words without any

reference to the individual vehicle, vehicle owner or lessee.

Stickers and plates

Stickers and plates showing important information for vehicle operation are factory-fitted in the engine

compartment and on certain vehicle parts.

—Never remove stickers or plates. They must also remain legible at all times.

—If vehicle parts bearing stickers or plates are removed from the vehicle, replacement stickers or plates with the

same information must be applied properly to the same position on the new parts by a suitably qualified workshop.

Safety certificate

There is a safety certificate on the door pillar which states that all necessary safety standards and specifications from

the transport safety authorities of the particular country were met at the time of production. The month and year of

production and the chassis number may also be listed. Observe notes in the Owner's Manual.

WARNING

Handling the vehicle incorrectly will increase the risk of accident and injuries.

● Observe legal requirements.

● Observe the Owner’s Manual.

NOTICE

Handling the vehicle incorrectly could lead to the vehicle becoming damaged.

● Observe legal requirements.

● Carry out service work in accordance with the specifications.

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Fluids in the air conditioning system

Refrigerant in the air conditioning system

The sticker in the engine compartment provides information about the type and quantity of the refrigerant used in

the vehicle's air conditioning system. The sticker is located in the front part of the engine compartment close to the

refrigerant filler neck.

Warning: The air conditioning system must be serviced only by qualified personnel.

Type of refrigerant.

Type of refrigerant oil.

See workshop information(available only for Volkswagen Commercial Vehicles dealerships).

The air conditioning system must be serviced only by qualified personnel.

Flammable refrigerant.

Ensure correct disposal of all components and never install components removed from end-of-life vehicles or

recycled components in the vehicle.

Refrigerant oil in the air conditioning system

The air conditioning system is filled with refrigerant oil. The sign on the air conditioning compressor provides

information about the type and quantity of the refrigerant oil used (→ Repairs and technical modifications).

WARNING

For safety reasons, the air conditioning system must be serviced only by qualified personnel.

NOTICE

Never replace or repair the evaporator in the air conditioning system with replacement parts from end-of-life

vehicles or from recycling sources.

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Infotainment system and antennas

The vehicle aerials are located in the exterior mirrors and on the roof. If any metallic chrome-plated trim, such as

chrome-plated design caps, is retrofitted to the exterior mirrors, you may experience problems with the radio, mobile

telephone and navigation services or they may lose the ability to transmit and receive signals completely.

NOTICE

A retrofitted Infotainment system must be compatible with the aerial amplifier fitted as standard in the vehicle. The

aerial amplifier could otherwise be damaged.

607

Component protection

Some electronic components and control units are fitted with component protection as standard, e.g. the

Infotainment system.

The component protection permits a correspondingly qualified workshop to legitimately install or replace

components and control units.

The component protection prevents the factory-supplied components from being operated without restrictions

outside the vehicle in the following situations:

—Installation in other vehicles, e.g. after theft.

—Operation of components outside the vehicle.

If a text message about component protection appears in the display of the instrument cluster or the screen of the

Infotainment system, go to a correspondingly qualified workshop.

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Information in accordance with the EU Chemicals Regulation REACH

In accordance with the European regulations on chemicals, known asREACH, Volkswagen Commercial Vehicles

would like to inform you about the materials that may be found in your vehicle.

You can access this information online using your vehicle identification number:

609

Disposing of used batteries and electronic equipment

Used batteries

Used batteries must be collected separately and recycled by the end user. This is indicated by the symbol with the

crossed-through waste bin . As the end user, you are required by law to return used batteries.

Batteries containing heavy metals are marked with the chemical symbols HG(mercury), Cd (cadmium) and/or Pb

(lead). Heavy metals can be harmful to human and animal health and tend to accumulate in the environment. You

must ensure the separate collection and proper return of used batteries to prevent this from happening.

Special care must be taken when handling batteries containing lithium, e.g. they must never be heated to high

temperatures or become physically damaged. If gases or fluids escape, they can pose a significant risk to health and

the environment. A short circuit of the terminals can also cause a fire or explosion.

—Used batteries can be returned to Volkswagen Commercial Vehicles dealerships in EU member states and other

countries.

—Your Volkswagen Commercial Vehicles dealership can provide further information on returning and recycling end-

of-life vehicles, or you can visit:

http://

Old electrical/electronic devices

The vehicle contains electrical/electronic devices, such as the SD card in the navigation system, and remote controls.

The electrical/electronic devices are marked with the crossed-out bin symbol

.

Used electrical/electronic devices marked with this symbol must be collected and disposed of separately from your

normal domestic waste. You can hand in these electrical/electronic devices at local collection points or to any

approved national return systems. Batteries, rechargeable batteries or lamps that are not a fixed part of the device

must be removed first and disposed of accordingly.

—You are responsible for deleting any personal data stored on the old devices.

—Your Volkswagen Commercial Vehicles dealership can provide further information on waste prevention and on

returning and recycling end-of-life vehicles, or you can find information online:

http://

610

Product recycling

Fig. 1 Triman logo and Infotri symbol

Fig. 2 Triman logo and Infotri symbol

Fig. 3 Triman logo and Infotri symbol

The Triman logo and the Infotri symbol contain important sorting information for end

consumers.

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Consumer information for Your Volkswagen California Van Third Generation (2015-2024)

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