Data storage and services
Applies in EU countries where the General Data Protection Regulation of the European Union is valid.
Data processing in the vehicle
Your vehicle is fitted with electronic control units. Control units process data that they receive, e.g. from vehicle
sensors, generate themselves or exchange between each other. Some control units are required for the safe
functioning of your vehicle, others support you when driving (driver assist systems), others enable convenience or
additional functions of the Infotainment system.
Personal reference
Each vehicle is identified by a unique chassis number. This vehicle identification number can be traced back to the
current and former holders of a vehicle, e.g. in Germany, through information at the Federal Motor Transport
Authority. There are also other ways to trace the holder or driver using data acquired from the vehicle, e.g. via the
registration number.
The data generated or processed by control units may therefore contain personal data or be supplemented with
personal data under certain circumstances. Depending on the vehicle data that is available, it may be possible to draw
conclusions about your driving behaviour, your location or route and on vehicle use, for example.
Your rights regarding data protection
In accordance with the valid data protection legislation, you have certain rights towards Volkswagen Commercial
Vehicles when your personal data is processed.
You therefore have a free and comprehensive right to information from Volkswagen Commercial Vehicles and third
parties, e.g. assigned breakdown services or workshops or providers of online services in the vehicle, if these parties
have stored your personal data. If you wish, you may request information on which data about yourself has been
stored for which purpose and from where the data originates. Your entitlement to information also covers the
transfer of data to other authorities.
Further information on your legal rights, e.g. your right to deletion or correction of the data, can be found in the
applicable data protection information on the website of Volkswagen Commercial Vehicles, including contact details
and information about the Data Protection Officer.
You can have data that is only stored locally in the vehicle read out with specialist help, e.g. in a workshop, possibly
for a fee.
Legal requirements for the disclosure of data
If there are applicable legal regulations, Volkswagen Commercial Vehicles is obliged to hand over data stored at
Volkswagen Commercial Vehicles in the required scope in individual cases when requested by state authorities. Such
cases include investigation of a criminal offence, for example.
Public authorities also have the power within the framework of applicable laws to read data from vehicles themselves
in individual cases. They can read information, for instance, from the airbag control unit in the case of an accident, to
help investigate the accident.
Operating data in the vehicle
Control units process data to operate the vehicle.
This includes, for example:
—Vehicle status information, such as speed, deceleration, lateral acceleration, wheel revolutions and indication of
fastened seat belts.
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