Repairs and technical modifications
Repairs and modifications must always be carried out according to Volkswagen Commercial Vehicles specifications
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Unauthorised modifications to the electronic components or software in the vehicle may cause faults. As the
electronic components are linked together in networks, these faults may indirectly affect the working of other
systems. This can seriously impair safety, lead to excessive wear of components, and also invalidate the type approval
for the vehicle.
The Volkswagen Commercial Vehicles dealer cannot be held liable for any damage caused by technical modifications
and/or work performed incorrectly.
The Volkswagen Commercial Vehicles dealership is not responsible for damage caused by technical modifications
and/or work performed incorrectly. Such damage is not covered by the Volkswagen Commercial Vehicles guarantee.
Have all repairs and technical modifications carried out by a suitably qualified workshop. Volkswagen Commercial
Vehicles recommends the use of Volkswagen Genuine Accessories®, which you can purchase from a Volkswagen
Commercial Vehicles dealership.
Volkswagen Commercial Vehicles repair information
Volkswagen Commercial Vehicles service information and official Volkswagen Commercial Vehicles repair
information can be purchased for a fee.
Customers in Europe, Asia, Australia, Africa, Central and South America:Please ask a suitably qualified workshop. Or
register on the internet portal erWin (electronic repair and workshop information):
erWin is available in numerous languages.
Vehicles with special auxiliary equipment or body parts
The manufacturer of these components must ensure that these parts(fittings) adhere to the stipulated environmental
laws and regulations, particularly the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive
2003/11/EC concerning the restriction on the marketing and use of certain dangerous substances and preparations.
The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it on to any scrapping
company later engaged. This is to facilitate environmentally responsible disposal for all vehicles, including refitted
vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which is located on the
inside of the windscreen in the area of the interior mirror, for example. If the windscreen has been damaged in the
viewing field of the electrical or electronic module, e.g. by stone impact, the windscreen must be replaced. Repairing
the crack can lead to malfunction or functional faults in the equipment.
After changing the windscreen, the camera and sensors must be adjusted and calibrated by a suitably qualified
workshop.
Impairment or damage to sensors and cameras
Incorrectly performed repairs, structural changes to the vehicle, e.g. “lowering the suspension”, retrofitted add-on
parts or changes to the trim can lead to sensors and cameras being displaced or damaged. This can also be caused by
collisions when parking, or also even by minor damage such as stone impacts on the windscreen.
The area in front of and around the sensors and cameras must not be covered by stickers, additional headlights, trim
frames for number plates or similar. Observe the position of sensors and cameras on the vehicle .
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