Get Customer information Guide for Volkswagen E Golf 4 Door Second Generation (2017-2020)

Customer information

Warranty, warranty for the high-voltage battery, LongLife

mobility guarantee

Volkswagen dealership warranty

Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.

Volkswagen dealerships provide a warranty that factory-new Volkswagen vehicles are free of

faults

Details of warranty conditions and the warranty periods can be found in your sales contract.

Please ask your Volkswagen dealership for further information.

You are advised that natural wear and damage caused by abnormally rough or improper use, or

unauthorised modifications are not covered by this warranty.

If your vehicle does break down, please contact your nearest available Volkswagen dealership.

Warranty for the paintwork and body

Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased

from them.

In addition to the warranty conditions for factory-new Volkswagen vehicles (as detailed in the

purchase contract), the Volkswagen dealer guarantees that the body of any vehicles it sells will

not be affected by paint imperfections or corrosion perforation for a specified period:

—a three-year warranty on paint imperfections and

—a twelve-year corrosion perforation warranty. Here, corrosion perforation refers to rust

forming on the inside (cavity) of the body and causing holes in the sheet metal.

If such damage occurs nevertheless, it will be repaired free of charge for parts and labour by any

Volkswagen dealership.

The warranty does not cover the following:

—Damage caused by external influence or insufficient care.

—Imperfections on the body or paintwork which are not repaired promptly according to

manufacturer specifications.

—Corrosion perforation that is directly related to body repairs not being carried out according to

manufacturer specifications.

If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against

corrosion perforation for the repaired area.

Warranty for high-voltage batteries in electric and hybrid

vehicles from Volkswagen AG

1. In addition to the above warranties, the selling Volkswagen dealership provides a warranty for

material or manufacturing defects of the high-voltage batteries in the vehicles sold for a period

of eight years or a mileage of 160,000 km, whichever comes first.

2. Reduction of battery capacity over time is determined by its components and does not

constitute a defect under the terms of this guarantee, provided that this value does not fall

below 70% of the battery’s usable capacity before either eight years or 160,000 km, whichever

comes first.

3. The guarantee on high voltage batteries does not apply if the defect has been caused by the

battery not being used, handled or maintained as described in the owner's manual. This applies

in particular to charging the battery.

4. With the exception of the warranty term, all warranty conditions stipulated by the Volkswagen

dealership selling the vehicle (prerequisites, criteria for freedom from defects, exclusions,

settlement of claims, entry into force and start of extended warranty term, scope of application

etc.) also apply to the high-voltage battery.

LongLife mobility guarantee

In many European markets, your new vehicle includes the comprehensive LongLife mobility

guarantee which will be renewed after every inspection.

Please note that the terms and conditions of the Volkswagen LongLife mobility guarantee may

differ depending on the country in which the vehicle was sold. Please ask your Volkswagen

dealership for further information.

The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for

every new vehicle which applies from the time of delivery until the first due inspection. If you

purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife

mobility guarantee from the time of delivery until the first due inspection.

Your Volkswagen service partner will extend the LongLife mobility guarantee until the following

inspection if the due inspection is carried out at that workshop. The service costs include the

entire guarantee package.

The comprehensive LongLife mobility guarantee includes the following services:

If your vehicle can no longer be driven due to a technical malfunction

The inspection is not only about car maintenance - it also ensures that your car remains

roadworthy and in perfect working order. For this reason, servicing should be carried out

regularly in accordance with the manufacturer's service schedule.

Your entitlement to the LongLife mobility guarantee is documented in the digital service

schedule each time your car is serviced. A full service history shows that your car has been

professionally maintained and cared for.

Data storage and services

Valid in EU countries where the General Data Protection Regulation of the European Union is

effective:

Data processing in the vehicle

Your vehicle is fitted with electronic control units. Control units process data that they receive from

vehicle sensors, generate themselves or exchange with each other, for example. Some control units

are required for the safe functioning of your vehicle, others support you when driving (driver assist

systems), others enable convenience or infotainment functions.

Personal reference

Each vehicle is given a unique vehicle identification number. In Germany, for example, this vehicle

identification number can be traced back to the current and former owners of the vehicle using

information provided by the Federal Motor Transport Authority (Kraftfahrtbundesamt ). There are

also other ways of tracing the vehicle to the owner or driver, via data collected for the vehicle e.g.

the registration number.

The data generated or processed by control units may therefore be personal data or under certain

conditions is personal data. Depending on the vehicle data available, it may be possible to draw

conclusions, e.g. about your driving behaviour, your location or your route or your usage behaviour.

Your rights regarding data protection

In accordance with applicable data protection law, you have certain rights vis-à-vis Volkswagen

when your personal data is processed.

Accordingly, you are entitled to receive comprehensive information free of charge from Volkswagen

and third parties, e.g. breakdown services or workshops used and providers of online services in the

vehicle if they have stored your personal data. You are entitled to request information concerning

what personal data and for what purpose it is stored as well as where the data originates from. Your

right to information also includes the transfer of data to other bodies.

Further information on your legal rights, e.g. your right to have your data deleted or corrected, can

be found in the applicable data protection information on the Volkswagen website including the

contact details and a reference to the data protection officer.

Data that is only stored locally in the vehicle can be read out for a fee with expert assistance, e.g. in a

workshop.

Legal requirements for the disclosure of data

If legal requirements exist, Volkswagen is obliged to disclose data stored at Volkswagen to the

extent required to government agencies in individual cases, e.g. as part of a police investigation of a

criminal offence.

Within the framework of applicable law, government agencies are also authorised to read data from

vehicles themselves in individual cases. In the event of an accident, information can be read from the

airbag control unit to help clarify the situation.

Operating data in the vehicle

Control units process data to operate the vehicle.

These include, for example:

■ Vehicle status information, e.g. speed, deceleration, lateral acceleration, number of wheel

revolutions and display of closed seat belts.

■ Ambient conditions, e.g. temperature, rain/light sensor, adaptive cruise control.

As a rule, these data are volatile and are not stored beyond the operating time and are only

processed in the vehicle itself. Control units often contain data memory, e.g. for the personalisation

of settings via the vehicle key. These are used to document information regarding the vehicle status,

component load levels, maintenance requirements, technical events and faults on a temporary or

permanent basis.

Depending on the technical equipment, the following data is stored:

—Operating states of system components, e.g. filling levels, tyre pressure, status of the vehicle

battery.

—Faults or malfunctions in important system components, e.g. lights, brakes.

—System reactions to specific driving situations, e.g. triggering of an airbag, intervention of the

stability control systems.

—Information on events which damaged the vehicle.

In special cases, e.g. when the vehicle has detected a malfunction, it may be necessary to store data

that would normally only be volatile.

If you make use of services, e.g. repairs or maintenance work, the stored operating data can, if

necessary, be read and used together with the vehicle identification number. The data can be read

from the vehicle by employees of the service network, e.g. workshops, or third parties, e.g.

breakdown services. The same applies to warranty cases and quality assurance measures.

The data is read via the legally prescribed OBD connection (”on-board diagnosis”) in the vehicle →

. The operating data that is read documents the technical status of the vehicle or individual

components thereof and provides support with fault diagnosis, compliance with warranty

obligations and quality improvement. These data, in particular information on component load-

levels, technical events, operating errors and other faults, are transmitted to Volkswagen together

with the vehicle identification number if necessary. Furthermore, the manufacturer is liable for the

product. Here too, Volkswagen uses operating data from vehicles for product recalls, for example.

These data can also be used to check the customer's warranty and guarantee claims.

Fault memories in the vehicle can be reset by an authorised workshop or at your request as part of

repair or service work.

The event memory should only be read and reset by a qualified workshop. Additional information on

the stored data is available from qualified workshops.

After a fault has been rectified, the information in the memory relating to the fault is deleted. Other

memory content is overwritten on an ongoing basis.

Reprogramming control units

All data for the control of components are stored in the control units. Some convenience functions,

such as convenience turn signal, single door unlocking and displays, can be reprogrammed using

special workshop equipment. If the convenience functions are reprogrammed, the specifications and

descriptions in this owner's manual will no longer match the original functions. Volkswagen

recommends having any reprogramming entered into the digital service schedule by a Volkswagen

dealership or qualified workshop.

Information about possible reprogramming can be obtained from the Volkswagen dealership.

Convenience and Infotainment functions

You can store convenience settings (personalisation) in the vehicle and change or reset them at any

time.

Depending on the equipment in the vehicle, this includes, for example:

—Settings of the seat and steering wheel positions.

—Running gear and air conditioning settings.

—Personalised settings such as mirror adjustment or background lighting.

Depending on the vehicle equipment installed, you may be able to enter data yourself in the

vehicle's Infotainment functions.

Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Entered navigation destinations.

—Data on the use of online services.

These data can be stored locally in the vehicle or located on a device that you have connected to the

vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can

delete them at any time.

These data are transmitted to third parties only at your request, in particular in relation to the use of

online services and in accordance with your personal settings.

Integration of mobile devices

If your vehicle contains the necessary equipment, you can connect your mobile device or any other

mobile end device to your vehicle so that you can control this device via the controls integrated in

the vehicle when the corresponding functions are available. For example, images and sounds from

the mobile device can be output through the Infotainment system. At the same time, certain

information is sent to your mobile device. This includes location data and further general vehicle

information, depending on the type of integration. For more details, refer to the information about

display of apps in the Infotainment system.

This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music

player. The mobile device and vehicle do not interact in any other ways than those described here, in

particular the device does not actively access vehicle data. The type of further data processing

depends on the app provider. The settings that you can make here depend on the app in question

and the operating system on your mobile device.

Online services

If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to

exchange data with other systems. The vehicle can be connected to a mobile network using a

transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network

connection enables you to use online functions. This includes online services and apps provided by

Volkswagen or other third-party providers.

Manufacturer services

In the case of Volkswagen online services, Volkswagen describes the respective functions in a

suitable place, e.g. in a separate service description or on an Internet page, and the associated

privacy information is provided. Personal data may be required to provide online services. For this,

data are exchanged over a secure connection, e.g. using the designated IT systems of the

manufacturer. Any collection, processing and use of personal data that goes beyond the provision of

the service takes place exclusively according to legal regulations, contractual agreements or the

necessary permission.

You can activate and deactivate the services and functions, some of which charge a fee, and, in some

cases, also disable the vehicle's entire data connection. This does not apply to any functions and

services required by law, e.g. emergency call systems.

Third-party services

If you are able to use online services provided by a party other than the manufacturer, these services

are the sole responsibility of the provider in question and are subject to this provider's data

protection policy and terms and conditions of use. Volkswagen has no influence over the content

exchanged in these services.

Please refer to the provider in question for information about the type, scope and purpose of the

collection and use of personal data related to third-party services.

WARNING

Incorrect use of the diagnostic interface can cause malfunctions, which can result in accidents and

serious injuries.

●

Never read out the event memory using the diagnostic interface yourself.

The event memory should be read out via the diagnostic interface only by a qualified workshop.

Volkswagen recommends using a Volkswagen dealership for this purpose.

Event data recorder

The vehicle is not fitted with an event data recorder.

Information stickers and plates

Stickers and plates showing important information for vehicle operation are factory-fitted in the

engine compartment and on certain vehicle parts.

—Never remove stickers and plates or render them illegible.

—If vehicle parts bearing stickers or plates are removed from the vehicle, replacement stickers or

plates with the same information must be applied properly to the new parts by the qualified

workshop.

Safety certificate

There is a safety certificate on the door pillar of the driver door which states that all necessary safety

standards and specifications from the transport safety authorities of the particular country were met

at the time of production. The month and year of production and the vehicle identification number

may also be listed. Observe notes in the owner's manual.

High-voltage warning sticker

Stickers with warnings about the high voltage in the vehicle electrical system are affixed near the

bonnet lock and on high-voltage components, including the high-voltage battery (→ High-voltage

battery, General safety).

WARNING

Handling the vehicle incorrectly will increase the risk of accident and injuries.

●

Observe legal requirements.

Observe the owner's manual.

NOTICE

Handling the vehicle incorrectly could lead to the vehicle becoming damaged.

●

Observe legal requirements.

●

Carry out servicing work in accordance with the specifications.

Fluids in the air conditioning system

Refrigerant in the air conditioning system

The sticker in the engine compartment contains information regarding the type and quantity of

refrigerant used in the vehicle's air conditioning system. The sticker is located at the front of the

engine compartment, close to the coolant filler neck.

Symbol

Description

Warning: the air conditioning system must always be serviced by trained

specialists.

Type of refrigerant.

Type of lubricating oil.

See workshop information (available only for Volkswagen dealerships).

The air conditioning system must always be serviced by trained

specialists.

Flammable refrigerant.

Make sure you dispose of all components correctly and never install

components taken from older vehicles or recycling facilities into the

vehicle.

Lubricating oil in the air conditioning system

The air conditioning system contains up to 210 ml of lubricating oil. The exact specifications and

quantity of the lubricant used in the air conditioning system are available on the web portal erWin

(electronic repair and workshop information) (→ Repairs and technical modifications,

Standards/Directives).

WARNING

In order to ensure safe and risk-free operation, always have the air conditioning system serviced by

trained specialists.

NOTICE

●

Never repair the air conditioning system's evaporator using components taken from older

vehicles or recycling facilities.

Never repair the air conditioning system's evaporator using a used evaporator taken from older

vehicles or recycling facilities.

Radio reception and aerials

The aerials for radio reception can be installed at various locations in the vehicle:

—On the inside of the rear window, together with the rear window heating.

—On the inside of the rear side windows.

—On the inside of the windscreen.

—On the roof of the vehicle.

Aerials on the interior of the windows can be identified as thin wires.

NOTICE

Aerials located on the inside of the windows could be damaged by corrosive or acidic substances or

if hard objects rub against the window.

●

Do not affix any stickers over metal wires, e.g. in the area of the rear window.

Never clean the aerials with corrosive or acidic agents.

●

NOTICE

A retrofitted Infotainment system must be compatible with the aerial amplifier fitted as standard

in the vehicle. The aerial amplifier could otherwise be damaged.

Component protection

Some electronic components and control units are fitted with component protection as standard,

e.g. the Infotainment system.

The component protection allows legitimate installation or replacement of components and control

units by a qualified workshop.

The component protection prevents the factory-supplied components from being operated without

restrictions outside the vehicle in the following situations:

—Installation in other vehicles, e.g. after theft.

—Operation of components outside the vehicle.

When component protection is activated, the message

display. Go to a qualified workshop.

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deactivated, consult a qualified workshop.

Information in accordance with the EU Chemicals Regulation

REACH

In accordance with the European regulations on chemicals, known as REACH, Volkswagen would like

to inform you about the substances that may be found in your vehicle.

You can access this information online using your vehicle identification number (→ Technical data,

Description):

//

Disposal of used batteries and electronic devices

Vehicle keys, radio remote controls and used batteries contained in them must not be disposed of

with household waste. This is indicated by the symbol

.

—Dispose of electronic devices and batteries at a collection point in accordance with local

regulations.

—Consult a Volkswagen dealership for further information.

Declaration of conformity

The individual manufacturer declares herewith that the following products conform, at the time of

vehicle production, with the basic requirements and other relevant laws and regulations, including

FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:

Radio-based equipment

—Electronic immobiliser.

—Vehicle key.

—Keyless locking and starting system Keyless Access.

—Adaptive Cruise Control (ACC).

—Area monitoring system (Front Assist) including City Emergency Braking System.

—“Blind Spot” Monitor including Rear Traffic Alert

Electrical equipment

—12-volt socket.

Returning and scrapping end-of-life vehicles

Returning end-of-life vehicles

Volkswagen has already made provision for your vehicle to be recycled in an environmentally

responsible manner. The return system operating in many European countries will take back your

vehicle at the end of its useful life. Once the vehicle has been returned, a certificate of destruction

will be issued to show that the vehicle has been disposed of correctly.

End-of-life vehicles can be returned free of charge, provided that national legislation is complied

with.

Further information on return and recycling of end-of-life vehicles can be obtained from a

Volkswagen dealership.

Scrapping

The relevant safety requirements must be observed when the vehicle or its individual components,

e.g. from the airbag system and belt tensioners, are scrapped. Qualified workshops are familiar with

these requirements.

Information about vehicles with N1 approval (light commercial

vehicle)

Please observe the following for vehicles used to transport goods with a maximum permitted weight

of up to 3.5 t (N1 approval in Europe):

Variants and number of seats

There are a number of designs for N1 vehicles based on a Volkswagen passenger car. The number of

seats may be restricted to two or four.

Vehicles with two seats: there is no floor covering in the rear of the vehicle interior because there is

no rear bench seat →

.

Vehicles with four seats: the centre seat on the rear bench seat cannot be used →

.

Transporting children safely

As in vehicles with passenger car approval (M1), approved child restraint systems can be used on the

seats (→ Child seats, Description).

Towing a trailer

If the vehicle is approved for towing a trailer, observe any local regulations for driving with a trailer

and using a towing bracket.

If the vehicle exceeds the gross vehicle weight rating or the rear axle load, the vehicle speed must

not exceed 80 km/h when towing a trailer. This also applies to countries where higher speeds are

permitted. Observe country-specific speed limits. These may be lower for vehicles with trailers than

for vehicles without trailers.

Any permitted excess loads for the vehicle are entered in the vehicle documents. If no permitted

excess load is entered, the permitted driving speed limit is 100 km/h taking into account country-

specific legislation.

Technical data

Technical data can be found in the vehicle documents.

WARNING

Risk of injury and electric shock from exposed wires.

●

Install the luggage compartment trim upon delivery at the latest so that the cables in the rear of

the vehicle are covered up when using the vehicle.

WARNING

Risk of severe injuries due to persons being transported incorrectly.

●

Never transport adults or children in the middle of the rear bench seat.

The lack of restraint systems such as seat belt and head restraint can result in serious or fatal

injury in the event of an accident.

WARNING

Risk of severe and fatal injuries.

●

Do not travel with people in the luggage compartment.

●

Observe the safety notes and information regarding the luggage compartment and transporting

items (→ Transporting items, Description).

Information on EU Directive 2014/53/EU

Simplified EU Declaration of Conformity

Your vehicle is equipped with various radio systems. The manufacturers of these radio systems

declare that this equipment complies with Directive 2014/53/EU where required by law.

The complete text of the EU declaration of conformity is available at the following internet

address:

Mapping tables

The mapping tables are designed to help you link the device name used in a declaration of

conformity with the vehicle equipment and terms contained in the vehicle wallet.

Bluetooth

ALPS UGZZF-102B

ALPS UGZZF-202B

MIB2 Main-Unit

HT-5

MIB2 Entry

MIB Global Entry/Standard

Tyre pressure sensors

TSSRE4Dg

TSSSG4G5

Central control unit

BC-Module

BCMevo

BR11

BCM2

BCM2R

RXI-35-433-DC

5WK50254

BCM PQ26 ROW (502N1xFOx)

Auxiliary heater (Transmitter / Receiver unit)

50000864 D208L VW

9019510C / Receiver of aux heater 869 MHz

WLAN hotspot

HT-5

MIB2 Main-Unit

MIB Global Entry/Standard

Car-Net e-Remote

HT-6

HT-6d

HT-6e

Connection to the external aerial

LTE-MBC-EU

UMTS/GSM-MMC

Instrument cluster, electronic immobiliser

BNF_HL

BNF_LL

NSF_HL

NSF_LL3

eNSF

NSF_LL1

Instrument cluster 1

Instrument cluster 3

2017-02-EU-LF_IC_IM

Instrument cluster 2

EZS-VW-Touareg

Immobiliser integrated in dashboard module instrument cluster

Keyless Access

Kessy MQB-A

Kessy MQB-B B

PQ35 Kessy

Kessy MQB-B H

VWTOUA PKETOUA

VWTOUA RKETOUA

Remote control (auxiliary heater)

STH VW - 50000884

Telestart

Transmitter STH VW

- 50000886

EasyStart R

EasyStart R (22 1000 32 95 00, 22 1000 34 72 00)

9019747B / Remote control of aux heater 868 MHz

Radar sensors for assist systems

ARS4-B

LRR3

BSD 3.0

LCA 2.0A

LRR3 Master & Slave

LRR4R

LRR4

MRRe14FCR

MRR1Rear

MRRevo14F

RS4

MRR1Plus

R3TR

Remote control key (Vehicle)

FKS09

FS12A

FS1744

FS12P

FS94

FS14

VWTOUA RKETOUA

Mobile phone interface

HT-5

Car-Net Security & Service

TUVM02IU-E

TUVM03IU-E

Garage door opener

ADHL5D

EHL2

EHL2 (Euro HomeLink 2)

Infotainment

A109

A475 / A754

L53VW2

A580 / A270

L56VW2

L40VW2

L62VW2

L73VW2

MMI3G

L69VW2

L77VW2

MIB2 Entry

MMI3G RU

RRVW402*

MIB2STD

RRVW402B

RRVW401*

A486 / A449 / A493 / 183

A473 / A476 / A750

MIB2 Main-Unit

MIB Global Entry/Standard

MIB 2 Standard PQ

MIB 2 Standard ZR

MIB Standard 2 –PQ +/NAV with BT and Wi-Fi

MIB Standard 2 – ZR +/Nav with BT and Wi-Fi

MIB Standard 2 – ZR +/Nav with BT

MIB Standard 2 – PQ +/NAV with BT

Aerial

1K8 035 552

1K8.035.552.C

2K5.035.525.AB 2K5.035.525.AC

2K5.035.525.M 2K5.035.525.Q

2K5.035.526.AD 2K5.035.526.AE

1K8 035 552 F

1S0.035.577.A

2GA.035.577.B

2G0.035.577.A

2K5.035.525.L

2K5.035.525.AD 2K5.035.525.AE

2K5.035.525.T

2K5.035.526.AA

2K5.035.526.AF

2K5.035.532.Q

2K5.035.526.AB 2K5.035.526.AC

2K5.035.526.L

2K5.035.532.R

2K5.035.526.M

2K5.035.532.S

2K5.035.526.Q

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3C0.035.507.P

4G9 035 225 B

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6C0.035.501

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3C0.035.507.AA 3C0.035.507.N

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5L0.035.501.A

5Q0.035.507.Q

6C0.035.501.D

6R0.035.501.A

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920 336 003

920 336 010

920 417 007

920 481 012

4G8 035 225 B

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920 336 007

920 336 013

920 481 003

5Q0.035.507.P

6C0.035.501.C

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7E0.035.503.E

760.035.577.T

920 336 008

920 336 014

920 481 004

6C0.035.501.J

6R0.035.501.D

7C0.035.501.D

7E0.035.503.C

7N0.035.507.A

920 336 006

920 336 011

920 336 012

920 417 010

920 481 002

920 481 013

920 481 014

Aerial amplifier

2GA.035.577

3G5.035.577.B

3G8.035.577

3G8.035.577.G

3G9.035.577.A

3G9.035.577.K

5C3.035.552.B

5E5.035.577.B

5G6.035.577.A

5G9.035.577.A

5G9.035.577.K

5NA.035.577.F

510.035.577.A

6C0.035.577

6C0.035.501.G

6V9.035.577.A

7N0.035.552.K

7P6.035.552.M

920 211 201

920 286 009

920 286 015

920 286 352

920 286 383

920 301 030

920 437 035

920 460 009

920 460 047

920 460 328

920 461 002

920 554 002

2GA.035.577.A

3G5.035.577.G

3G8.035.577.A

3G8.035.577.H

3G9.035.577.B

4S0.035.225.A

5C5.035.552

5F4.035.225

5G6.035.577.B

5G9.035.577.B

5NA.035.577

5TA.035.577

510.035.577.B

6C0.035.501

6C0.035.501.J

6V9.035.577.B

7N0.035.552.J

920 105 105

920 211 202

920 286 010

920 286 313

920 286 353

920 286 385

920 301 031

920 437 303

920 460 018

920 460 069

920 460 342

920 461 003

920 554 003

2GA.035.577.B

3G5.035.577.H

3G8.035.577.B

3G8.035.577.J

3G9.035.577.G

4S0.035.225.D

5C5.035.552.A

5F4.035.225.A

5G6.035.577.E

5G9.035.577.G

5NA.035.577.A

5TA.035.577.A

575,035,225

6C0.035.501.A

6C0.035.501.N

7C0.035.501

7N0.035.552.Q

920 105 110

920 213 172

920 286 011

920 286 323

920 286 354

920 286 386

920 355 001

920 437 323

920 460 025

920 460 303

920 460 347

920 461 004

920 554 004

3G5.035.577

3G5.035.577.J

3G8.035.577.E

3G8.035.577.K

3G9.035.577.H

5C3.035.552

5C5.035.552.B

5F4.035.225.B

5G6.035.577.F

5G9.035.577.H

5NA.035.577.B

5TA.035.577.B

575.035.225.A

6C0.035.501.C

6V6.035.577.A

7C0.035.501.C

7P6.035.552

920 211 072

920 286 002

920 286 012

920 286 343

920 286 362

920 304 022

920 437 003

920 437 335

920 460 028

920 460 318

920 460 369

920 461 005

3G5.035.577.A

3G5.035.577.K

3G8.035.577.F

3G9.035.577

3G9.035.577.J

5C3.035.552.A

5E5.035.577.A

5G6.035.577

5G9.035.577

5G9.035.577.J

5NA.035.577.E

510,035,577

575.035.225.B

6C0.035.501.D

6V6.035.577.B

7C0.035.501.D

7P6.035.552.A

920 211 172

920 286 005

920 286 013

920 286 351

920 286 382

920 301 022

920 437 023

920 460 003

920 460 042

920 460 325

920 461 001

920 554 001

Radio equipment, frequency band, maximum transmit

power

If not otherwise stated, the specifications apply to all Volkswagen models or to vehicles that are

equipped with the respective radio system

µW = Microwatt, mW = Milliwatt, W = Watt.

Radar sensors for assist systems

Frequency band, maximum transmit power

front:

0.66 W

3.16 W

0.59 W

0.22 W

0.1 W

76 – 77 GHz

side:

rear:

77 – 81 GHz

24.05 – 24.25 GHz

Keyless Access

125 kHz

22.7 dBμA/m

32 µW

434.42 MHz

25 mW

868.000–868.600 MHz

Tyre pressure sensors

433.92 MHz

10 mW

Central control unit

(Applies to Touareg.)

21.13–22.75 kHz

34.2 dBuA/m @ 10 m

Instrument cluster

125 kHz

40 dBμA/m

Electronic immobilizer

125 kHz +/- 10 kHz

3.728 W

Remote control (auxiliary heater)

0.24 mW

3.1 mW

868.7 – 869.2 MHz

(869.0 MHz)

868.0 – 868.6 MHz

(868.3 MHz)

Auxiliary heater (Transmitter / Receiver unit)

23.5 mW

10 mW

868.0 – 868.6 MHz

(868.3 MHz)

868.7 – 869.2 MHz

(869.0 MHz)

868.0 – 868.6 MHz

(868.525 MHz)

Remote control key (vehicle)

433.05 – 434.78 MHz

433.05 – 434.79 MHz

10 mW

868.0 – 868.6 MHz

434.42 MHz

25 mW

32 µW

Bluetooth

(Applies to Volkswagen models with mobile phone interface.)

2,402–2,480 MHz

0.05 W

10 mW

2,400 – 2,483.5 MHz

2,408 – 2,480 MHz

WLAN hotspot

2,412 – 2,462 MHz

0.1 W

2,412–2,472 MHz

2,412–2,480 MHz

2,400–2,483.5 MHz

2,402 – 2,442 MHz

2,408 – 2,480 MHz

0.05 W

0.1 W

10 mW

0.1 W

2.57 mW

Garage door opener

(Applies to Touareg.)

868.00 – 868.60 MHz

868.70 – 869.20 MHz

25 mW

433.05 – 434.79 MHz

40.660 – 40.700 MHz

26.957 – 27.293 MHz

10 mW

Mobile phone interface

(Applies to vehicles with Premium mobile phone interface.)

GSM 850: 824–849 MHz

GSM 900: 880–915 MHz

2 W

GSM 1800: 1,710–1,785 MHz

GSM 1900: 1,850 – 1,910 MHz

1 W

WCDMA FDDI: 1,920 – 1,980 MHz

WCDMA FDDV: 824 – 849 MHz

0.25 W

Car-Net Security & Service

(Applies to Arteon, e-Golf, Golf, Golf GTE, Golf Estate, Passat, Passat GTE, Passat Estate, Passat

Estate GTE, Tiguan, Touran, T-Roc.)

GSM 900 (880.2 – 959.8 MHz)

2 W

GSM 1800 (1710.2 – 1879.8 MHz)

1 W

UMTS B1 (1,920 – 2,170 MHz)

UMTS B8 (880–960 MHz)

GPS (1,575.42 MHz)

0.25 W

Car-Net e-Remote

(Applies to all electric and hybrid vehicles with e-Remote, except e-up! and e-load up!)

GSM 850 (824 – 849 MHz)

GSM 900 (880 – 915 MHz)

2 W

GSM 1800 (1,710 – 1,785 MHz)

GSM 1900 (1,850 – 1,910 MHz)

1 W

EGPRS 850 (824 – 849 MHz)

EGPRS 900 (880 – 915 MHz)

0.5 W

0.4 W

0.25 W

EGPRS 1800 (1,710 – 1,785 MHz)

EGPRS 1900 (1,850 – 1,910 MHz)

UMTS I (1,920 – 1,980 MHz)

UMTS II (1,850 – 1,910 MHz)

UMTS III (IX) (1,710 – 1,785 MHz)

UMTS IV (1,710 – 1,755 MHz)

UMTS V (VI) (824 – 849 MHz)

UMTS VIII (880 – 915 MHz)

Car-Net e-Remote

(Applies to e-up!, e-load up!)

GSM 900: 880 – 915 MHz

2 W

GSM 1800: 1,710 – 1,785 MHz

1 W

WCDMA FDDI: 1,920 – 1,980 MHz / GPS (1.57542 GHz)

0.25 W

Key to models

Key to vehicle model groups, where not listed separately in the table:

MQB 37 = e-Golf, Golf, Golf GTE, Golf GTD, Golf GTI, Golf Sportsvan/SV, Golf Estate, Jetta,

Jetta Hybrid, R Golf, Tiguan, Touran, T-Roc.

MQB 48 = Arteon, Passat, Passat Alltrack, Passat GTE, Passat Estate, Passat Estate Alltrack,

Passat Estate GTE.

PQ 35 = Beetle, Beetle Cabriolet, Sharan.

Declaration of conformity for radio systems in countries

outside of Europe

Fig. 1 Overview of some type approval numbers

Type approval number → Fig. 1 :

1

2

3

4

5

6

Argentina.

Brazil.

Malaysia.

Moldavia.

Australia, New Zealand.

Russia and countries where radio systems are approved and permitted according to EAC

Directives.

7

8

9

Serbia.

Taiwan.

South Africa.

10 South Korea.

Europe and countries where radio systems are approved and permitted according to European

11

Directives.

12 Vietnam.

13 Ukraine.

14 Paraguay.

15 Zambia.

16 Brunei.

The manufacturer hereby declares that the following radio systems are in compliance with the basic

requirements and other relevant regulations and laws at the time of production of the vehicle:

The following radio systems are not available in every market and not in every vehicle.

—Connection to the external aerial.

—Aerial.

—Aerial amplifier.

—Bluetooth.

—Remote control (auxiliary heater).

—Vehicle key.

—Garage door opener.

—Infotainment.

—Keyless Access.

—Instrument cluster, electronic immobiliser.

—Radar sensors for assist systems.

—Tyre pressure sensors.

—Auxiliary heater (transmitter/receiver unit).

—Control units with integrated eSIM card.

—Mobile phone interface.

—Volkswagen Car-Net control unit.

—Wi-Fi hotspot.

—Central control unit.

Approval numbers

a) = Radar sensors for assist systems, b) = instrument cluster, electronic immobiliser

Egypt

b)

TAC.07021815923.WIR

Algeria

b)

31.AF/528/DT/DG/ARPT/18

Argentina

a)

C-18053

H-20731

H-20733

H-22190

H-22192

b)

H-20732

H-21962

H-22191

Australia

b)

ABN 81 145 810 206

DLM / 1405

Bahrain

b)

Brazil

a)

b)

05674-16-06830

02992-14-06673

05293-18-06353

05296-18-06353

05297-18-06353

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode

causar interferência em sistemas devidamente autorizados.

Chile

b)

3458/DO Nº45141 / f26

2016DJ6719

China

a)

Dominican Republic

b)

DE-0000320-Cc-17445

Europe and countries that approve radio equipment according to

European Directives:

See EU Declarations of Conformities at .

Gibraltar

b)

MDE_VIS_1710

6X6-4H-7EO-OF3

US0031800001

Ghana

a)

Hong Kong

b)

India

b)

NR-ETA/7218-RLO(NR)

NR-ETA/7219-RLO(NR)

NR-ETA/7220-RLO(NR)

Indonesia

a)

47817/SDPPI/2016, PLG ID: 6094

55776/SDPPI/2018, PLG ID: 7205

b)

Iran

b)

Iran_Kombiinstrument_MDE_VIS_1710

Israel

b)

51-63653

63-63304

Jamaica

b)

FCC ID: 2AA98A

This product has been Type Approved by Jamaica: SMA. Equipment

Identifier: Kombiinstrument-1, -2, -3

Japan

a)

203-JN0638

b)

MDE_VIS_1710

Jordan

a)

TRC/LPD/2016/584

TRC/LPD/2018/1

b)

Canada

a)

IC ID / type designator. IC: 3659-R3TR M# R3TR

b)

IC: 11505A-A

IC: 23650-17101041

IC: 23650-17101043

IC: 23650-18020532

IC: 23650-18020534

IC: 23650-17101042

IC: 23650-18020531

IC: 23650-18020533

This device complies with Industry Canada license-exempt RSS standard(s). Operation is

subject to the following two conditions: (1) This device may not cause harmful interference,

and (2) This device must accept any interference received, including interference that may

cause undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio

exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil

ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage

radioélectrique subi, même si le brouillage est susceptible d'en compromettre le

fonctionnement.

Columbia

b)

2018300044

Ref 2410

Kuwait

b)

Lebanon

b)

2665/E&M/2018

Malaysia

a)

CIDF17000143

b)

RFCL/09A/0218/S(18-0609)

Morocco

AGREE PAR L’ANRT MAROC : Numéro d’agrément, Date d’agrément

a)

b)

MR 12623 ANRT 2016, 11/10/2016

MR 15669 ANRT 2018, 31/01/2018

MR 15674 ANRT 2018, 31/01/2018

MR 15675 ANRT 2018, 31/01/2018

Mauritius

b)

TA/2018/0084

0803-157/1

Macedonia

b)

Mexico

a)

RLVDER316-1666

b)

IFT/223/UCS/DG-AUSE/0311/2018

IFT: RLVVIKO18-0155

La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que

este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo

debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no

deseada.

Moldavia

a)

8526

024

b)

New Zealand

b)

ABN 81 145 810 206

Oman

b)

R/5130/18, 23/01/2018

R/5774/18, D100428

R/5819/18, D100428

R/5820/18, D100428

R/5887/18, D100428

Philippines

b)

ESD-1816419C

CRA/SA/2018/R-6820

29563

Qatar

b)

Saudi Arabia

b)

Serbia

a)

34540-1313/16-3

b)

P1617197200

И005 17

Singapore

a)

Complies with IDA Standards DA103787, DA104682

b)

Complies with IDA Standards DA105282

N4975-17

South Africa

a)

TA-2016/2759

TA-2017/2824

b)

South Korea

a)

R-CRM-DDG-R3TR

R-RMM-VCo-Kombi

b)

이 기기는 업무용(A급) 전자파 적합기기로서 판 매 자 또는 사용 자는 이 점을 주의 하시기 바

라 며, 가 정외의 지역에서 사용 하는 것을 목적으로 합니다. 해당 무선 설비는 운용 중 전파혼

신 가능성이 있음. 해당 무선설비는 운용 중 전파혼 신 가능성이 있으므로, 인명 안전과 관련

된 서비 스는 할 수 없습니다.

Taiwan

a)

b)

CCAF16LP2450T2

CCAL18LP0610T2

CCAL18LP1200T1

CCAL18LP1410T9

CCAL18LP240T0

CCAL18LP1190T8

CCAL18LP1210T1

CCAL18LP1480T4

1. 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻

率、加大功率或變更原設計之特性及功能。 2. 低功率射頻電機之使用不得影響飛航安全及

干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。

前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工

業、科學及醫療用電波輻射性電機設備之干擾。

警語低功率電波輻性電機管理辦法第十二條經型式認證合格之低功率射頻電機,非經許可,公

司, 商號或使用者均不得擅自變更頻率,加大功率或變更原設計之特性及功能。第十四條低

功率射頻電機之使用不得影響飛航影響安全及干擾合法通信,經發現有干擾現象時,應立即停

用,並改善至無干擾時方得繼續使用。前項合法通信,指一電信法規定作業之無線電通信低

功率射頻電機需忍受合法通信或工業,科學及醫療用電波輻射性電機設備之干擾。

Thailand

b)

255.A.2560

Tunisia

b)

AHO-0177-18

MDE_VIS_1710

Turkey

b)

USA and countries that approve and license radio equipment according

to FCC Directives:

a)

LTQR3TR

b)

FCC ID: 2AOUZ17101041

FCC ID: 2AOUZ17101042

FCC ID: 2AOUZ17101043

FCC ID: 2AOUZ18020531

FCC ID: 2AOUZ18020532

FCC ID: 2AOUZ18020533

FCC ID: 2AOUZ18020534

FCC ID: 2AA98

FCC ID: 2AA98A

CAUTION TO USERS: This device complies with Part 15 of the FCC Rules. Operation is subject

to the following two conditions: (1) This device may not cause harmful interference, and (2)

This device must accept any interference received, including interference that may cause

undesired operation. Changes or modifications not expressly approved by the party

responsible for compliance could void the user’s authority to operate the equipment.

Ukraine

b)

UA.TR.109.0009-18

United Arab Emirates

TRA, REGISTERED No, DEALER No

a)

b)

ER497919/16, DA0062437 / 11

ER61137/18, DA0089862 / 12

Customer information for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

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