Get Customer information -> Warranty, warranty for the high-voltage battery, LongLife mobility guarantee Guide for Volkswagen E Golf 4 Door Second Generation (2017-2020)

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Warranty, warranty for the high-voltage battery, LongLife

mobility guarantee

Volkswagen dealership warranty

Volkswagen dealerships guarantee that all vehicles purchased from them are free of faults.

Volkswagen dealerships provide a warranty that factory-new Volkswagen vehicles are free of

faults

Details of warranty conditions and the warranty periods can be found in your sales contract.

Please ask your Volkswagen dealership for further information.

You are advised that natural wear and damage caused by abnormally rough or improper use, or

unauthorised modifications are not covered by this warranty.

If your vehicle does break down, please contact your nearest available Volkswagen dealership.

Warranty for the paintwork and body

Volkswagen dealerships provide a warranty on the paintwork and body of all vehicles purchased

from them.

In addition to the warranty conditions for factory-new Volkswagen vehicles (as detailed in the

purchase contract), the Volkswagen dealer guarantees that the body of any vehicles it sells will

not be affected by paint imperfections or corrosion perforation for a specified period:

—a three-year warranty on paint imperfections and

—a twelve-year corrosion perforation warranty. Here, corrosion perforation refers to rust

forming on the inside (cavity) of the body and causing holes in the sheet metal.

If such damage occurs nevertheless, it will be repaired free of charge for parts and labour by any

Volkswagen dealership.

The warranty does not cover the following:

—Damage caused by external influence or insufficient care.

—Imperfections on the body or paintwork which are not repaired promptly according to

manufacturer specifications.

—Corrosion perforation that is directly related to body repairs not being carried out according to

manufacturer specifications.

If the body is repaired or painted, your Volkswagen dealership will confirm your warranty against

corrosion perforation for the repaired area.

Warranty for high-voltage batteries in electric and hybrid

vehicles from Volkswagen AG

1. In addition to the above warranties, the selling Volkswagen dealership provides a warranty for

material or manufacturing defects of the high-voltage batteries in the vehicles sold for a period

of eight years or a mileage of 160,000 km, whichever comes first.

2. Reduction of battery capacity over time is determined by its components and does not

constitute a defect under the terms of this guarantee, provided that this value does not fall

below 70% of the battery’s usable capacity before either eight years or 160,000 km, whichever

comes first.

3. The guarantee on high voltage batteries does not apply if the defect has been caused by the

battery not being used, handled or maintained as described in the owner's manual. This applies

in particular to charging the battery.

4. With the exception of the warranty term, all warranty conditions stipulated by the Volkswagen

dealership selling the vehicle (prerequisites, criteria for freedom from defects, exclusions,

settlement of claims, entry into force and start of extended warranty term, scope of application

etc.) also apply to the high-voltage battery.

LongLife mobility guarantee

In many European markets, your new vehicle includes the comprehensive LongLife mobility

guarantee which will be renewed after every inspection.

Please note that the terms and conditions of the Volkswagen LongLife mobility guarantee may

differ depending on the country in which the vehicle was sold. Please ask your Volkswagen

dealership for further information.

The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for

every new vehicle which applies from the time of delivery until the first due inspection. If you

purchase your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife

mobility guarantee from the time of delivery until the first due inspection.

Your Volkswagen service partner will extend the LongLife mobility guarantee until the following

inspection if the due inspection is carried out at that workshop. The service costs include the

entire guarantee package.

The comprehensive LongLife mobility guarantee includes the following services:

If your vehicle can no longer be driven due to a technical malfunction

The inspection is not only about car maintenance - it also ensures that your car remains

roadworthy and in perfect working order. For this reason, servicing should be carried out

regularly in accordance with the manufacturer's service schedule.

Your entitlement to the LongLife mobility guarantee is documented in the digital service

schedule each time your car is serviced. A full service history shows that your car has been

professionally maintained and cared for.

Customer information -> Warranty, warranty for the high-voltage battery, LongLife mobility guarantee for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

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