Get Volkswagen Car-Net: Connecting you and your vehicle Guide for Volkswagen Golf 4 Door Sixth Generation (2008-2017)

Volkswagen Car-Net: Connecting you and your vehicle

Applicable only in the United States

ꢀ Introduction

In this section you’ll find information about:

Volkswagen Car-Net service

Features

Application software (“apps”)

3-button module

Volkswagen Car-Net services are provided by Verizon Telematics, Inc. (VzT) and are available only on

select models. Automatic Crash Notification (ACN) may be engaged for up to 6 months without activat-

ing a trial or paid subscription; Manual Emergency Call service and all other Volkswagen Car-Net

services require a trial or paid subscription. Volkswagen Car-Net may collect location information. See

applicable Terms of Service and Privacy Policy available at www.vw.com/carnet for details.

Data Collection and Privacy

Vehicle location information is transmitted to Volkswagen and our Volkswagen Car-Net service provid-

er, Verizon Telematics, Inc. (VzT), anytime you press a Volkswagen Car-Net in-car button, when an

ACN event occurs or periodically in connection with the operation of Volkswagen Car-Net.

Unless Volkswagen Car-Net equipment is disabled in the vehicle, it is possible for Volkswagen and

VzT to determine the car’s location if required to do so by law, court order, subpoena or other legal

requirement. For more information, please contact the Volkswagen Car-Net Response Center at 1-

877-820-2290.

Calls may be monitored or recorded.

Volkswagen collects, processes, transmits, uses, and shares information about you and your vehicle

in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the Volkswagen

Car-Net Terms of Service and Privacy Policy at (http://www.vw.com/carnet) for more details.

More information:

ꢀ

Declaration of Compliance

WARNING

Application software and Volkswagen Car-Net services that are unsuitable or improperly

used can cause accidents, serious personal injury and vehicle damage.

ꢀ

Volkswagen Car-Net services can be used only where adequate cellular and GPS signals

are available.

Volkswagen recommends using only services and application software that are provided

by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.

ꢀ

Protect the mobile device and its application software from misuse.

Never modify application software and Volkswagen Car-Net services.

Always read and heed the operating instructions for the mobile device.

WARNING

Driver distraction causes accidents, collisions and serious personal injury! Using application

software and Volkswagen Car-Net services while driving can distract the driver from traffic.

ꢀ

Always drive attentively and responsibly.

Applicable only in the United States

Volkswagen Car-Net service

ꢀ Please first read and note the introductory information and heed the WARNINGS

Your vehicle has equipment to enable Volkswagen Car-Net, a suite of connected vehicle services that

makes driving and owning a Volkswagen vehicle more convenient. Volkswagen Car-Net allows you to

seamlessly connect your car and your life by offering the following services:

ꢀ

Safe & Secure – Receive support and assistance in the moment of need.

Family Guardian – Keep track of family members driving your vehicle.

Remote Vehicle Access – Interact with your vehicle through your Volkswagen Car-Net iPhone^®or

Android^®app, computer or a Volkswagen Car-Net Customer Specialist (text and data rates apply).

ꢀ Diagnostics & Maintenance – Manage your vehicle health with diagnostic checks and service

scheduling.

You can access Volkswagen Car-Net services via your Volkswagen Car-Net iPhone^®or Android^®app

(text and data rates apply) and the Volkswagen Car-Net website (http://www.vw.com/carnet). If you

have a question or would like to subscribe, please either press the button in your vehicle or contact

the Volkswagen Car-Net Response Center at 1-877-820-2290. For more information or to log on to

your Volkswagen Car-Net account, visit http://www.vw.com/carnet.

Note: Please review the Volkswagen Car-Net Terms of Service and Privacy Policy at

http://www.vw.com/carnet.

Subscription required

Automatic Crash Notification (ACN) may be engaged for up to 6 months, starting from the date of new

vehicle sale, without activating a trial or paid subscription.

The Manual Emergency Call service and all other Volkswagen Car-Net features require a trial or paid

subscription. To begin your trial or paid subscription, authentication and activation are required. For

more information, please visit the website (http://www.vw.com/carnet), press the button in the 3-

button module in your vehicle or contact the Volkswagen Car-Net Response Center at 1-877-820-

2290.

The LED light in the 3-button module will be green during the trial period and whenever you have an

active subscription. The LED light will go off if the trial period is over and the customer has not sub-

scribed to the Volkswagen Car-Net services. The LED light will be red only during a VW Car-Net

hardware malfunction or fault ⇒ 3-button module.

Once a trial or paid Volkswagen Car-Net subscription has been activated, please advise all who

use the vehicle that different kinds of data can be sent and received automatically by the vehi-

cle, including speed, location and more.

WARNING

Vehicle health reports do not replace the information provided by the vehicle warning and

indicator lights. Failure to heed warning lights and instrument cluster text messages can

cause the vehicle to break down in traffic and result in a collision and serious personal injury.

ꢀ

Never ignore warning lights or text WARNINGS.

Always stop the vehicle as soon as it is safe to do so.

Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-

lytic converter and exhaust system can come into contact with flammable materials under the

vehicle, such as dry grass, brush, spilled fuel, etc.

ꢀ

A broken down vehicle presents a high accident risk for itself and others. Switch on

emergency flashers and set up a warning triangle to warn oncoming traffic.

Before opening the engine hood, always switch off the engine and let the engine cool

down.

ꢀ

ꢀ Always be very careful when working in the engine compartment, which is a potentially

dangerous area in any motor vehicle and can cause serious personal injury.

NOTICE

Failure to heed warning lights or text WARNINGS can result in vehicle damage.

Volkswagen collects, processes, transmits, uses and shares information about you and your

vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the

Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet for more de-

tails.

Volkswagen Car-Net services use a system based on a wireless communication network. If all

technical and other conditions are met and Volkswagen Car-Net still does not work properly, please try

using the service again later.

Applicable only in the United States

Features

ꢀ Please first read and note the introductory information and heed the WARNINGS

The following listed features are available after Volkswagen Car-Net registration either through the 3-

button module ⇒ 3-button module, a mobile device ⇒ Application software (“apps”), the Volkswagen

Car-Net website (http://www.vw.com/carnet) or by contacting the Volkswagen Car-Net Response

Center at 1-877-820-2290. They are divided into 4 categories: Safe & Secure, Family Guardian, Re-

mote Vehicle Access and Diagnostics & Maintenance Services. Always refer to the Volkswagen Car-

Net website for the most up-to-date information regarding Volkswagen Car-Net services.

Safe & Secure:

Feature

Description

Safe & Secure:

Feature

Description

Automatic Crash Notification is initiated in the event of airbag deployment or

rollover. When the feature is activated the Volkswagen Car-Net Response

Center is notified of your location and contacts your vehicle to determine the

risk of injury and to dispatch help. Help is dispatched even if the Volkswagen

Car-Net Response Center does not connect to the vehicle's occupants. Auto-

matic Crash Notification may be engaged for up to 6 months without activating

a trial or paid subscription.

Automatic Crash

Notification (ACN)

In the case of an emergency, press the button in the 3-button module: The

Manual Emergency

Call

Volkswagen Car-Net device initiates a connection to the Volkswagen Car-Net

Response Center. The location of the vehicle and customer data for identifica-

tion is sent at the same time.

Press the ꢀ button in the 3-button module: The vehicle will connect directly

to the Volkswagen Roadside Assistance Call Center. The vehicle’s location is

also transmitted in order to more quickly provide assistance.

Roadside

Assistance

Stolen Vehicle

Location Assis-

tance

For use by law

enforcement au-

thorities only. See

After you have reported your vehicle as stolen to law enforcement, you may

provide the case information to the Volkswagen Car-Net Response Center.

Once the information has been verified, the VW Car-Net Customer Specialist

will be able to provide law enforcement with vehicle location data sent by the

Terms of Service at VW Car-Net module.

www.vw.com/carnet

for details.

Family Guardian:

Feature

Description

By logging on to your Volkswagen Car-Net account, you can designate an area

on a map as a “virtual fence.” The vehicle owner can then choose notification

channels (text message or email) for receiving alerts when the vehicle crosses

the defined boundary (texts and data rates apply).

Boundary Alert

Speed Alert

Volkswagen Car-Net can be configured to inform the vehicle owner whenever

the vehicle exceeds a speed set by the owner. The owner can select to be

informed through multiple channels, including text messages and email (text

and data rates apply).

Remote Vehicle Access:

Feature

Description

Remote Vehicle Access:

Feature

Description

You can send a request to unlock the vehicle doors through your Volkswagen

Car-Net iPhone^®or Android^®app, the Volkswagen Car-Net website or by call-

ing the Volkswagen Car-Net Response Center (text and data rates apply). If

none of the vehicle doors are opened within about 30 seconds, the car will lock

again.

Remote Door

Unlock

You can send a honk and flash signal to the car using the Volkswagen Car-Net

Remote Honk and website or the VW Car-Net iPhone^®or Android^®app (text and data rates apply).

Flash

The car will honk the horn and blink the headlights and emergency flashers for

up to 10 seconds.

Last Parked

Location

You can locate your last parked location using your Volkswagen Car-Net iPh-

one^®or Android^®app (text and data rates apply).

Destinations

Only applicable for Points of Interest (POIs) or other destinations can be imported remotely into the

vehicles equipped factory-installed navigation system (if equipped) from a computer or the

with a factory-

installed naviga-

tion system.

Volkswagen Car-Net iPhone^®or Android^®app (text and data rates apply).

These destinations can be called up and used by the navigation system.

Destination Down-

load

Press the button in the 3-button module: The vehicle will connect directly to

Only applicable for

vehicles equipped

with a factory-

installed naviga-

tion system.

the Volkswagen Car-Net Response Center where a Volkswagen Car-Net Cus-

tomer Specialist will assist with destinations. The address of a dealer’s location

can also be sent by the Customer Specialist to your factory-installed navigation

system (if equipped).

Current information about the vehicle can be viewed through a computer or

your Volkswagen Car-Net iPhone^®or Android^®app (text and data rates apply).

You can find out if the doors, luggage compartment and engine hood are open

or closed, whether the car lights are on or off, the level of fuel in the tank, when

the vehicle needs to be serviced next and more.

Remote Status

Check

Diagnostics & Maintenance:

Feature

Description

Press the button in the 3-button module: The vehicle will initiate a call to the

Volkswagen Car-Net Response Center where a Volkswagen Car-Net Customer

Specialist will connect you with an authorized Volkswagen dealer to schedule

your service appointment. The address of the dealer’s location can also be sent

by the Customer Specialist to your factory-installed navigation system (if

equipped).

Dealer Scheduling

View a vehicle health report to proactively manage maintenance and other

services and to receive up-to-date diagnostics in a monthly email report or by

immediate request.

Vehicle Health

Report

WARNING

Refer to your vehicle's warning and indicator lights for the most current diagnostic infor-

mation. Always consult this manual for maintenance guidelines. Failure to heed warning

lights and instrument cluster text messages can cause the vehicle to break down in traffic

and result in a collision and serious personal injury.

ꢀ

Never ignore warning lights or text WARNINGS.

Always stop the vehicle as soon as it is safe to do so.

Park the vehicle at a safe distance from moving traffic and where no part of the hot cata-

lytic converter and exhaust system can come into contact with flammable materials under the

vehicle, such as dry grass, brush, spilled fuel, etc.

ꢀ A broken down vehicle presents a high accident risk for itself and others. Switch on

emergency flashers and set up a warning triangle to warn oncoming traffic.

The Volkswagen Car-Net website (http:// www.vw.com/carnet) contains the most up-to-date

information and instructions about Volkswagen Car-Net services.

ꢀ

Please regularly visit the website to learn about changes to services and new features.

Volkswagen Car-Net features can be modified, discontinued, deactivated, reactivated or expanded

without any further notice.

Applicable only in the United States

Application software (“apps”)

ꢀ Please first read and note the introductory information and heed the WARNINGS

Many mobile devices are equipped to load application software (“apps”) into the device. Apps can

make it possible to display additional information on the factory-installed Radio or Navigation system

or activate, control or deactivate specific vehicle features.

Application software, its usage and the wireless connection required to use application software may

be billable services. Apps may be provided by third parties. Therefore you should refer to the terms of

use and privacy statements associated with the apps for information about how the apps collect, use

and share information about you, your vehicle or your mobile device.

The application software provided may be designed to be used for a variety of purposes and be spe-

cific to your vehicle and country ⇒

. The content, range of software provided and application soft-

ware provider can vary. Some application software is also subject to the availability of services provid-

ed by third parties. In order for some application software to work, wireless service reception must be

strong enough to handle the data exchange involved (text and data rates apply).

Application software descriptions may be provided by the service provider.

Due to the multitude of mobile devices and fast pace of software development, the application soft-

ware provided may not run on all mobile devices and their operating systems. This may even apply for

the same model of a mobile device. For example, application software may run on version 2 of the

device's operating system but not on version 3.

Application software can be modified, discontinued, deactivated, reactivated or expanded without any

further notice.

In order for some application software to work, the wireless or cable connection between the factory-

installed Radio or Navigation system and a compatible, functioning mobile device must be strong

enough and uninterrupted.

NOTICE

Volkswagen is not responsible for vehicle damage caused by inferior-quality or malicious

application software, poorly programmed application software, insufficient wireless service

reception, data loss during transmission or misuse of mobile devices.

Applicable only in the United States

3-button module

Fig. 16 In the roof console: 3-button module to access Volkswagen Car-Net service operators.

ꢀ Please first read and note the introductory information and heed the WARNINGS

The buttons in the 3-button module provide access to several Volkswagen Car-Net features and

pressing a button will initiate a connection to the Volkswagen Car-Net Response Center. Calls may be

monitored or recorded. In general, the Volkswagen Car-Net Customer Specialist will end the call.

Function

⇒ fig. 16

Press and hold for longer than 2 seconds: Connects to the Volkswagen

Car-Net Response Center and a Volkswagen Car-Net Customer Specialist.

Press again: End the call.

Press and hold for longer than 2 seconds: Assistance in the event of a

breakdown by connecting to the Volkswagen Roadside Provider.

Press again: End the call.

ꢀ

Press and hold for longer than 2 seconds: Activate emergency call.

Press again: End the call.

LED light in the 3-button module

The LED light in the 3-button module will be green during the trial period and whenever you have an

active subscription. The LED light will go off if the trial period is over and the customer has not sub-

scribed to the Volkswagen Car-Net Services. The LED light will be red only during a VW Car-Net

hardware malfunction or fault.

WARNING

Application software and Volkswagen Car-Net services that are unsuitable or improperly

used can cause accidents, serious personal injury and vehicle damage.

ꢀ Volkswagen Car-Net services can be used only where adequate cellular and GPS signals

are available

ꢀ Volkswagen recommends using only services and application software that are provided

by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.

ꢀ

Protect the mobile device and its application software from misuse.

Never modify application software and Volkswagen Car-Net services.

Always read and heed the operating instructions for the mobile device.

WARNING

Driver distraction causes accidents, collisions and serious personal injury! Using application

software and Volkswagen Car-Net services while driving can distract the driver from traffic.

ꢀ

Always drive attentively and responsibly.

NOTICE

The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via

the mobile phone package.

ꢀ

When a Volkswagen Car-Net service is accessed through the 3-button module call buttons

any calls on a mobile device connected to the vehicle’s mobile phone package will be automat-

ically disconnected.

ꢀ Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone

package could end any connection to the Volkswagen Car-Net Response Center made through

the , ꢀ, or buttons.

ꢀ

Calls on a mobile device connected to the vehicle's mobile phone package cannot be ac-

cepted or initiated during an automated emergency connection to the Volkswagen Car-Net

Response Center; for example, because an airbag has deployed.

Volkswagen Car-Net: Connecting you and your vehicle for Your Volkswagen Golf 4 Door Sixth Generation (2008-2017)

Related Topics

Popular Owner Manuals

Latest Owner Manuals