Get Connectivity Guide for Volkswagen ID.5 SUV First Generation (2021-2025)

Animals on the road.

Obstacles on the road.

Slow vehicle ahead.

Restricted visibility.

Strong winds.

Slippery road.

Adjustment options for traffic hazard alert

Switching the traffic hazard alert on and off

You can switch the traffic hazard alerts on and off in the Assist systems menu in the Infotainment system.

1. In the app overview, activate or deactivate Driver assist settings Traffic hazard alert.

In the app overview, activate or deactivate Driver assist settings Traffic hazard alert Active.

Switching traffic hazard alerts with information level on and off

You can adjust the settings so that you receive warnings only about critical hazards. For this, you must switch off the traffic hazard

alerts with information level status.

1. In the app overview, activate or deactivate Driver assist settings Traffic hazard alert Information level.

Hiding a displayed traffic hazard alert

1. Press OK on the multifunction steering wheel.

Mobile devices can be connected to the Infotainment system by cable and wireless connections present in the vehicle.

The type and number of cable and wireless connections differ according to the vehicle equipment and country. The connections may

also be different within a model series or in special-edition models.

In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied connecting cables

for your vehicle.

If the plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.

NOTICE

If unsuitable or damaged connecting cables are used or if the connecting cable connector is inserted with strong pressure or in the

wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the connecting cable

connector may be damaged.

● Use only suitable and undamaged connecting cables.

● When inserting the plugs of the connecting cables into the appropriate connection, ensure that they are correctly positioned and

apply only light pressure.

● Make sure that the connecting cable is not trapped or sharply bent.

If a connected device is not recognised, disconnect all devices and connect the device again. If necessary, check that the

connecting cable you are using is working properly.

If a connected device malfunctions, restart the device. In some cases this will remedy the fault.

The USB port allows data transfer and device charging or only device charging.

USB-C port

USB-C port in the vehicle (illustration).

The following USB-C ports may be available in the vehicle:

Identification of a USB port suitable for data transfer and charging.

Identification of a USB port suitable only for charging.

Information on charging options and charging capacity is provided in this owner’s manual (→ Charging options for mobile

devices).

Possible fitting locations of USB connections

The number and fitting locations of USB connections depend on the vehicle and equipment and the connections are not available in all

countries.

—In the centre console.

—On the interior mirror base.

—In the centre console stowage compartment.

—In the compartment under the centre armrest.

USB ports on the rear seats are equipped only with a charging function.

Available data transfer functions

The following USB data transfer functions are available, depending on equipment.

—App-Connect .

—Media playback .

—Update function, e.g. for navigation data (→ Navigation).

Notes and restrictions

—Use only suitable USB connecting cables. The USB connecting cable must match the USB connection installed in the vehicle.

—Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.

—Differences in the quality of data media from different manufacturers can interfere with media playback.

—If USB extension cables, USB plug adapters or USB hubs are used, this can lead to faults or failure of the USB functions.

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio files from a mobile device that is connected via Bluetooth (e.g. mobile telephone) can be played over

the vehicle loudspeakers.

Bluetooth audio mode is available if the vehicle is equipped with a factory-fitted mobile phone interface that supports this function.

Bluetooth profiles

A maximum of three mobile devices can be connected simultaneously via Bluetooth: two for telephony and one for music playback.

The following Bluetooth functions are supported:

—Telephony and handsfree mode.

—Music playback.

—Displaying and operating music playback.

—Transmission of Cover Arts.

—Access to phone book and call lists.

—Access to Text message and email.

Prerequisites for using the Bluetooth interface for music playback

The mobile device supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).

Permission for audio and media transmission to the Infotainment system must be given in the settings on the mobile device.

You can find more detailed information on using a mobile device for music playback in this owner’s manual .

Pairing a mobile device with the vehicle via Bluetooth

There are various ways to pair your mobile telephone with the vehicle via Bluetooth. The easiest way is to pair via one of the following

main menus: Radio/Media or Telephone.

Pairing via Telephone

1. Open the app overview and tap Telephone.

2. Follow the instructions on the Infotainment system.

3. If mobile telephones are already connected and another mobile telephone is to be connected, tap

4. Select the mobile telephone to be connected.

Select mobile telephone.

Pairing via Radio/Media

1. Open the app overview and tap Radio/Media Media Source Bluetooth.

2. Follow the instructions on the Infotainment system.

3. If Bluetooth is already selected under Source but another mobile telephone is to be used, tap Source Bluetooth again.

tap Media Select Bluetooth audio device.

Mobile devices menu

If pairing via the mobile phone interface or the Radio/Media menu should fail, pairing can also be performed in the menu

Network Mobile devices.

1. In the app overview, tap

Network Mobile devices.

2. With the factory settings, both Bluetooth and visibility are always activated. If Bluetooth is disabled, tap

and activate

Bluetooth and Visibility.

3. Open the list of available Bluetooth devices on the mobile telephone and select the Bluetooth device name of the Infotainment

system. With the factory settings, the Bluetooth® device name of the Infotainment system is “my VW” and the last four digits of

the VIN.

4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.

If pairing was successful, the data of the mobile telephone will be stored in the user profile.

5. Optional: confirm message for data transfer on the mobile telephone.

As a general rule, it is only necessary to pair a mobile telephone once. The mobile telephone connection to the Infotainment

system via Bluetooth can be restored at any time without having to pair the mobile telephone again.

The extent to which the Infotainment system can be used to control the mobile telephone connected via Bluetooth depends

on the respective mobile device.

You can find more detailed information on using a mobile device via a Bluetooth connection in this owner’s manual .

Always switch off the warning and service tones on a connected mobile telephone, e.g. key tones, to prevent interference

noise and malfunctions.

There are two options available to you for using internet in the vehicle: via the hotspot of a mobile device (e.g. mobile telephone) or,

depending on country and the vehicle equipment, via the vehicle’s eSIM (→ Wi-Fi).

If the eSIM is used, you must purchase data plans via the web shop of Volkswagen’s external mobile communications partner. However,

you do not need any data plans of the external mobile communications partner in order to use the mobile online services of

Volkswagen AG. This requires a contract for use of the mobile online services, which may be subject to a charge.

Independently of how you establish the internet connection, whether via the hotspot of a mobile device or via the vehicle’s eSIM, you

can use the Infotainment system as a Wi-Fi® hotspot for eight further mobile devices (→ Wi-Fi). This function is dependent on the

equipment level and is not available in all vehicles.

Using the internet via the eSIM in the vehicle

In order to use an internet connection via vehicle’s the eSIM, you must purchase data plans via the web shop of Volkswagen’s external

mobile communications partner.

The possibility of using an internet connection via the vehicle’s eSIM depends on the vehicle equipment and country.

Using an internet connection via a mobile device

Depending on your mobile telephone tariff, additional costs such as roaming charges may be charged for loading and using

online data packages, especially if you use these services abroad. Due to the potentially high volume of data in use,

Volkswagen recommends using a mobile device tariff which includes a data flat rate. For more information contact your

mobile telephone provider.

1. Activate tethering / Wi-Fi® hotspot on the mobile device, refer to the manufacturer’s operating instructions.

2. In the app overview, tap

Wi-Fi Wi-Fi: Search for Wi-Fi.

The Infotainment system searches for Wi-Fi hotspots nearby. The search process may take a few seconds. The search for

available networks is started and continues until Search for Wi-Fi is deactivated again.

3. Select the Wi-Fi network of the desired mobile device.

4. Enter the network key of the mobile device on the Infotainment system and confirm.

The Wi-Fi connection between the mobile device and Infotainment system is now set up. Further inputs may be required on the

mobile device to complete the connection.

Due to the large number of possible mobile devices, it is not possible to guarantee fault-free operation of all functions.

The availability of the function for using the Infotainment system as a Wi-Fi hotspot is country-dependent and may vary.

The Wi-Fi connection can be set up only to protected Wi-Fi networks that support the WPA2 or WPA3 standard. Older

encryption methods and open networks are not supported.

Depending on the vehicle equipment, the Infotainment system can be used as a Wi-Fi hotspot for internet access of up to eight mobile

devices (e.g. tablet).

An internet connection is necessary in order to use the Infotainment system as a Wi-Fi hotspot. This can be set up via the eSIM in the

vehicle or via the hotspot of a mobile device, for example (→ Wi-Fi).

The types of internet connections possible are dependent on the country and the Infotainment system used.

Setting up a Wi-Fi hotspot

Inputs are necessary both on the Infotainment system and on the mobile device.

1. In the app overview of the Infotainment system, tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and activate.

3. Find the network name displayed on the Infotainment system on the mobile device.

4. Enter the password displayed on the Infotainment system on the mobile device and confirm.

The Wi-Fi connection between the mobile device and Infotainment system is now set up. Further inputs may be required on the

mobile device to complete the connection.

5. Optional: repeat the procedure to connect further mobile devices.

The network name and the network key are generated automatically. You can then change the network name and the network

key.

Deactivating a Wi-Fi hotspot

1. In the app overview of the Infotainment system, tap

Wi-Fi Infotainment system as hotspot.

2. Tap Use as hotspot and deactivate.

Quick connection with the Infotainment system

The quick connection function makes it possible to easily and quickly set up a Wi-Fi® connection with encryption by scanning a QR

code®.

Prerequisites

A suitable application for scanning QR codes® is installed on the mobile device.

1. In the app overview, tap

Wi-Fi Quick connection to Infotainment system.

2. Scan the QR code® on the Infotainment system with the mobile device.

The Wi-Fi connection is set up. Further inputs may be required on the mobile device to complete the connection.

The technical specifications of the internet connections in the vehicle that are described here depend on the vehicle equipment and are

available only in some countries.

—Internet connection via mobile device hotspot or via the eSIM.

—Wi-Fi in accordance with IEEE 802.11 a/b/g/n/ac.

—Transfer in 2.4 GHz and 5 GHz.

—Three Wi-Fi modes simultaneously:

—Tethering (2.4 GHz or 5 GHz).

—2.4 GHz access point.

—5 GHz access point.

—Wi-Fi aerial.

—One multiband aerial each for 2.4 GHz and 5 GHz.

—Wi-Fi hotspot for up to eight mobile devices simultaneously.

—Apple CarPlay™ via Wi-Fi.

—Android Auto via Wi-Fi.

—Simplified pairing process via QR code®.

As default, the Wi-Fi connection is encrypted using WPA2 encryption for security reasons. Volkswagen recommends always

using WPA2 encryption. Observe country-specific requirements.

App-Connect enables the user to display and operate content and functions from the mobile telephone on the Infotainment system

screen.

For this, the mobile telephone must be connected to the Infotainment system using a USB interface with data transfer function.

Some technologies can also be used with App-Connect Wireless via the Bluetooth interface and the Wi-Fi hotspot of the Infotainment

system.

The following technologies may be available:

—Apple CarPlay.

—Apple CarPlay Wireless.

—Android Auto.

—Android Auto Wireless.

The above-named technologies are operated by third parties and are not made available by Volkswagen. Volkswagen is not responsible

if these technologies are terminated, discontinued or deactivated during the service life of the vehicle. There may be problems with

compatibility with third-party apps. We are unable to guarantee that the available apps can be run on all mobile telephones and all

operating systems.

The availability of the App-Connect technologies is country-dependent and may vary according to the mobile telephone. A wide range

of apps may be available and they may depend on the vehicle and country. The content, scope and providers of apps can vary. The apps

offered by Volkswagen can also be changed, discontinued, deactivated, reactivated and upgraded without prior notice. Some apps also

depend on availability of services offered by third parties.

For more information, please visit the Volkswagen website.

Apps, their use, and the necessary mobile network connection may be subject to charges.

WARNING

Using apps while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can occur if the driver is

distracted.

● Use apps and functions only when the vehicle is stationary.

● Drive with your full attention and with responsibility.

WARNING

Use of unsuitable apps or incorrect use of apps can cause damage to the vehicle and accidents with serious injuries, or even death.

● Protect the mobile telephone with its apps against misuse.

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate

programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data

media, computers, tablets and mobile telephones.

The display of symbols depends on the equipment and the country.

or

Show more information.

Select Apple CarPlay technology.

Select Android Auto technology.

In order to use App-Connect or App-Connect Wireless, you must connect the mobile telephone to the Infotainment system via App-

Connect in the app overview. With App-Connect Wireless, the connection is initiated via Bluetooth and is then set up via the Wi-Fi®

hotspot of the Infotainment system.

As long as a mobile telephone is connected via App-Connect, no other mobile telephones can be used via the Infotainment

system, e.g. to make phone calls via the Bluetooth mobile phone interface.

If Apple CarPlay is used, the Bluetooth connection is terminated again as soon as the connection via the Wi-Fi hotspot of the

Infotainment system has been set up.

If Android Auto is used, the Bluetooth connection is maintained.

Connecting a mobile telephone via USB cable

1. For App-Connect, connect the mobile telephone with the Infotainment system using a USB cable.

2. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the mobile telephone.

App-Connect is now set up.

Connecting a mobile telephone for App-Connect Wireless

1. In the app overview, tap App Connect

/

.

2. Select the desired technology Apple CarPlay™ or Android Auto in the pop-up menu.

3. In the Bluetooth menu of the mobile telephone, search for the displayed device name and pair the mobile telephone with the

Infotainment system.

With the factory settings, the device name of the Infotainment system is “my VW” and the last four digits of the VIN.

4. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the mobile telephone.

App-Connect Wireless is now set up.

App-Connect and App-Connect Wireless will not be available if you do not confirm the pop-up menus during the connection process.

In this case, Volkswagen recommends deleting the mobile telephones in both the device settings and on the Infotainment system and

restarting the connection process.

Prerequisites

The following conditions must be fulfilled in order to use Apple CarPlay:

The iPhone must support Apple CarPlay.

The voice assistant (Siri) must be activated on the iPhone.

Apple CarPlay must be activated in the iPhone settings without any restrictions.

For Apple CarPlay Wireless, Bluetooth® and the Infotainment system as a Wi-Fi® hotspot must be activated on the iPhone.

If Apple CarPlay Wireless is not possible, the iPhone must be connected to the Infotainment system via a USB connection with data

transfer capability. Only USB ports with data transfer capability are suitable for using Apple CarPlay.

The USB cable used should be an Apple-certified, approved USB cable, e.g. the original Apple cable or one from Volkswagen Genuine

Accessories.

The availability of the technologies depends on the country and may vary.

Information on technical requirements, compatible iPhones, certified apps and availability is available on the Volkswagen and

Apple CarPlay websites or from your authorised Volkswagen repairer.

Opening Apple CarPlay

1. To start Apple CarPlay, open the app overview and tap Apple CarPlay.

Disconnecting the connection

1. To open the App-Connect main menu when in Apple CarPlay mode, tap

2. Tap or to disconnect the active connection.

.

How the function buttons are displayed on the screen may vary.

Points to note

Please note the following points during an active Apple CarPlay connection:

—The phone book can be accessed only via Apple CarPlay for the iPhone that is connected to the Infotainment system via

Apple CarPlay. Other telephone functions can also be performed via the mobile phone interface of the Infotainment system.

—It is not possible to use the Apple CarPlay navigation at the same time as the internal navigation. The last route guidance to be

started terminates the previous active route guidance.

—Depending on the Infotainment system, the instrument cluster display may show information about telephone mode.

—The iPhone sends navigation information to the Infotainment system only if the navigation app used is Apple Maps. The iPhone does

not send navigation information to the instrument cluster if other navigation apps are used.

—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.

Voice assistant

The “voice assistant” function is available depending on the vehicle equipment.

1. Briefly tap

long-tap

on the multifunction steering wheel to start the IDA voice assistant of the Infotainment system.

on the multifunction steering wheel to start the voice assistant (Siri) of the connected iPhone.

Prerequisites

The following conditions must be fulfilled in order to use Android Auto:

The smartphone must support Android Auto.

An Android Auto app must be installed on the smartphone.

For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. In addition, the

Infotainment system must also be activated as a Wi-Fi® hotspot.

If Android Auto Wireless is not possible, the smartphone must be connected to the Infotainment system using a USB connection

with data transfer capability. Only USB connections with data transfer capability are suitable for using Android Auto.

The USB cable used should be a USB cable certified and approved by the smartphone manufacturer or one from Volkswagen

Genuine Accessories.

The availability of the technologies depends on the country and may vary.

Information on technical requirements, compatible smartphones, certified apps and availability is available on the Volkswagen

and Android Auto websites or from your authorised Volkswagen repairer.

Opening Android Auto

1. To start Android Auto, open the app overview and tap Android Auto.

Disconnecting the connection

1. To open the App-Connect main menu when in Android Auto mode, tap

2. Tap or to disconnect the active connection.

.

How the function buttons are displayed on the screen may vary.

Points to note

The following points apply when an Android Auto connection is active:

—An active Android Auto device can also be connected simultaneously to the Infotainment system via Bluetooth (hands-free profile,

HFP).

—Telephone functions are possible via Android Auto. If the Android Auto device is connected to the Infotainment system via Bluetooth

at the same time, the telephone function on the Infotainment system can also be used.

—It is not possible to use the Android Auto navigation at the same time as the internal navigation. The last route guidance to be

started terminates the previous active route guidance.

—The instrument cluster display shows information about the telephone mode.

—Depending on the Infotainment system and navigation app you are using, turning instructions may be shown on the instrument

cluster display.

—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.

Voice assistant

The “voice assistant” function is available depending on the vehicle equipment.

1. Briefly tap

long-tap

on the multifunction steering wheel to start the IDA voice assistant of the Infotainment system.

on the multifunction steering wheel to start the voice assistant of the connected smartphone.

Mobile online services, referred to below as online services, allow you to connect your vehicle to the internet. This allows you to extend

the scope of various vehicle functions with online functionalities, e.g. receive real-time data for navigation. The general availability of

online services is country-dependent. You can find out whether online services are offered in your country from your authorised

Volkswagen repairer. A description of all available online services and further information on registration and help can be found on the

internet at:

https://connect.volkswagen.com

You can find the myVolkswagen customer area on the internet at:

https://www.myvolkswagen.net/start/en.html

Online services can be activated only after concluding a contract with Volkswagen AG for use of the online services, whereby this may

be subject to a charge. Online services are subject to a country-dependent restriction of the contract term.

The provision and availability of online services can vary from country to country and depend on the vehicle and vehicle equipment. For

further information, refer to the Terms and Conditions for the online services.

In areas with insufficient mobile phone and GPS reception, no emergency calls and phone calls can be made and no data can

be transmitted.

Observe the warnings .

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate

programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data

media, computers, tablets and mobile telephones.

An overview of your activated online services and their contract terms is available in your Volkswagen ID user account.

Execution of online services using the app can consume data and cause costs. The transmission speed will be reduced if the

contractually agreed data volume is exceeded, and this can cause delays in execution of the online services.

Registering for online services

To use the online services in the vehicle, you must carry out the following steps:

1. Create a Volkswagen ID user account under myVolkswagen or in the Volkswagen app (→ Volkswagen ID).

2. Become the primary user (→ Manage users) and carry out the Volkswagen Ident process if necessary in order to use security-

relevant online services (→ Volkswagen Ident process).

3. Create additional users if necessary (→ Manage users).

Valid in EU countries where the General Data Protection Regulation of the European Union is effective:

When using the services, information about the vehicle is transmitted and processed online. This data can also indirectly provide

information about the respective driver, e.g. about driving behaviour. You can find the Privacy Policy for use of the Volkswagen mobile

online services in the app overview in the Infotainment system under Legal information.

Restricting data transmission

Communication of your vehicle with the Volkswagen data server and processing of vehicle and personal data can be restricted directly

via the Infotainment system (→ Privacy settings).

Permanent transfer of the vehicle

If the vehicle has been purchased as a used vehicle or handed over to you by another person for permanent use, mobile online services

may already be activated and the previous user may still have the possibility to view collected data and control certain vehicle

functions via mobile online services.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case, you must first

reset the Infotainment system to the factory settings and then register yourself as the primary user for the vehicle.

In order to be able to use the full scope of the online services, the following prerequisites must be met.

The hardware for use of the online services was also ordered for the vehicle and has been installed at the factory.

The vehicle and user are located in the area covered by the services.

Data transmission is possible without restrictions at the location of the user and vehicle.

The mobile telephone is compatible with the app.

The privacy settings in the Infotainment system permit data transmission for the online services.

The settings in the mobile telephone permit data transmission for the online services.

A personal user account, Volkswagen ID, has been set up (→ Volkswagen ID).

There is a valid contract with Volkswagen AG for use of the online services.

A vehicle has been added to the user account (→ Virtual vehicle).

Neither the online connectivity unit nor individual online services are deactivated or decommissioned.

WARNING

Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries

can occur if the driver is distracted.

● Drive with your full attention and with responsibility.

WARNING

Using services without due care or unsupervised can result in the serious injury or even death of people in and around the vehicle, for

example if they are locked inside the vehicle unintentionally.

● Always carry out the services carefully and responsibly.

The vehicle added in the user account must first be driven for a few kilometres before individual services can record, transmit

and display correct data.

Do not disclose your login data, your password, or the S-PIN to others and keep them safe from access or viewing by other

persons.

Change your password at regular intervals.

Even when the prerequisites for using the services are met, the provision of the online services can be impaired or interrupted due to

factors that are beyond the control of Volkswagen. Such factors include in particular:

—Maintenance, repairs, deactivations, updates and technical changes to your service provider’s telecommunication systems, satellites,

servers and databases.

—The telecommunications provider has changed the mobile telecommunication standard for transferring mobile data, e.g. from LTE or

UMTS to EDGE or GPRS.

—An existing mobile telecommunications standard has been switched off by the telecommunications provider.

—Disturbance, interference or interruption of mobile and GPS reception, e.g. due to high speeds, weather, landscape, interfering

devices or intensive use of the mobile network in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can also include tunnels,

streets with tall buildings, garages, multi-storey car parks, underpasses, mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries, states and regions where mobile online services are not available.

The following services can also be used if the vehicle is not added to a user account.

This is the maximum possible range of functions. Not all services are available in all vehicles and countries.

— Information Call.

—Emergency Call Service .

—eCall Emergency System.

—Breakdown Call without transmission of vehicle data.

The Emergency Call Service is available independently of logging into the Infotainment system.

In Europe, further information is available on the internet and on the Volkswagen website.

Connectivity for Your Volkswagen ID.5 SUV First Generation (2021-2025)

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