Get Connectivity -> Introduction to mobile online services Guide for Volkswagen ID.5 SUV First Generation (2021-2025)

Mobile online services, referred to below as online services, allow you to connect your vehicle to the internet. This allows you to extend

the scope of various vehicle functions with online functionalities, e.g. receive real-time data for navigation. The general availability of

online services is country-dependent. You can find out whether online services are offered in your country from your authorised

Volkswagen repairer. A description of all available online services and further information on registration and help can be found on the

internet at:

https://connect.volkswagen.com

You can find the myVolkswagen customer area on the internet at:

https://www.myvolkswagen.net/start/en.html

Online services can be activated only after concluding a contract with Volkswagen AG for use of the online services, whereby this may

be subject to a charge. Online services are subject to a country-dependent restriction of the contract term.

The provision and availability of online services can vary from country to country and depend on the vehicle and vehicle equipment. For

further information, refer to the Terms and Conditions for the online services.

In areas with insufficient mobile phone and GPS reception, no emergency calls and phone calls can be made and no data can

be transmitted.

Observe the warnings .

Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate

programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data

media, computers, tablets and mobile telephones.

An overview of your activated online services and their contract terms is available in your Volkswagen ID user account.

Execution of online services using the app can consume data and cause costs. The transmission speed will be reduced if the

contractually agreed data volume is exceeded, and this can cause delays in execution of the online services.

Registering for online services

To use the online services in the vehicle, you must carry out the following steps:

1. Create a Volkswagen ID user account under myVolkswagen or in the Volkswagen app (→ Volkswagen ID).

2. Become the primary user (→ Manage users) and carry out the Volkswagen Ident process if necessary in order to use security-

relevant online services (→ Volkswagen Ident process).

3. Create additional users if necessary (→ Manage users).

Valid in EU countries where the General Data Protection Regulation of the European Union is effective:

When using the services, information about the vehicle is transmitted and processed online. This data can also indirectly provide

information about the respective driver, e.g. about driving behaviour. You can find the Privacy Policy for use of the Volkswagen mobile

online services in the app overview in the Infotainment system under Legal information.

Restricting data transmission

Communication of your vehicle with the Volkswagen data server and processing of vehicle and personal data can be restricted directly

via the Infotainment system (→ Privacy settings).

Permanent transfer of the vehicle

If the vehicle has been purchased as a used vehicle or handed over to you by another person for permanent use, mobile online services

may already be activated and the previous user may still have the possibility to view collected data and control certain vehicle

functions via mobile online services.

In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user. In this case, you must first

reset the Infotainment system to the factory settings and then register yourself as the primary user for the vehicle.

In order to be able to use the full scope of the online services, the following prerequisites must be met.

The hardware for use of the online services was also ordered for the vehicle and has been installed at the factory.

The vehicle and user are located in the area covered by the services.

Data transmission is possible without restrictions at the location of the user and vehicle.

The mobile telephone is compatible with the app.

The privacy settings in the Infotainment system permit data transmission for the online services.

The settings in the mobile telephone permit data transmission for the online services.

A personal user account, Volkswagen ID, has been set up (→ Volkswagen ID).

There is a valid contract with Volkswagen AG for use of the online services.

A vehicle has been added to the user account (→ Virtual vehicle).

Neither the online connectivity unit nor individual online services are deactivated or decommissioned.

WARNING

Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries

can occur if the driver is distracted.

● Drive with your full attention and with responsibility.

WARNING

Using services without due care or unsupervised can result in the serious injury or even death of people in and around the vehicle, for

example if they are locked inside the vehicle unintentionally.

● Always carry out the services carefully and responsibly.

The vehicle added in the user account must first be driven for a few kilometres before individual services can record, transmit

and display correct data.

Do not disclose your login data, your password, or the S-PIN to others and keep them safe from access or viewing by other

persons.

Change your password at regular intervals.

Even when the prerequisites for using the services are met, the provision of the online services can be impaired or interrupted due to

factors that are beyond the control of Volkswagen. Such factors include in particular:

—Maintenance, repairs, deactivations, updates and technical changes to your service provider’s telecommunication systems, satellites,

servers and databases.

—The telecommunications provider has changed the mobile telecommunication standard for transferring mobile data, e.g. from LTE or

UMTS to EDGE or GPRS.

—An existing mobile telecommunications standard has been switched off by the telecommunications provider.

—Disturbance, interference or interruption of mobile and GPS reception, e.g. due to high speeds, weather, landscape, interfering

devices or intensive use of the mobile network in the relevant cells.

—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can also include tunnels,

streets with tall buildings, garages, multi-storey car parks, underpasses, mountains and valleys.

—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.

—Countries, states and regions where mobile online services are not available.

The following services can also be used if the vehicle is not added to a user account.

This is the maximum possible range of functions. Not all services are available in all vehicles and countries.

— Information Call.

—Emergency Call Service .

—eCall Emergency System.

—Breakdown Call without transmission of vehicle data.

The Emergency Call Service is available independently of logging into the Infotainment system.

In Europe, further information is available on the internet and on the Volkswagen website.

Connectivity -> Introduction to mobile online services for Your Volkswagen ID.5 SUV First Generation (2021-2025)

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